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Pros: "Super"

Cons: "The only kosher foodi is no good must change"

Cons: "The ONLY thing I hate about Turkish Airlines is the necessity to go through security in Istanbul when you're in transit on an international flight. Not only do you have to go through security again - with the serious chance of missing a connection - but if it's a flight to the USA, there is serious additional security at the gate. Surely this is enough."

Pros: "never turkish airlines ever again!"
Cons: "never turkish airlines ever again!"

Cons: "To whom this may concern: I am writing to express my absolute dissatisfaction and poor experience with the customer service and lack of working amenities on flight #TK11 leaving Istanbul into New York City, JFK. It was sadly a horrible ending to my trip and left me with a very unfortunate impression of Turkish Airlines. Less than an hour into the flight I spoke with a flight attendant making him aware that the USB port was not working so I was unable to charge my phone the entire flight. In addition, the wifi was not working. This is a huge problem because I planned on working remotely that day and my job was under the same presumption. The attendant blamed my phone and did not take my word that I was unable to connect until I insisted further and another passenger in front of me turned to my rescue and agreed with me stating the wifi was spotty and only worked for a short period of time until ultimately shutting off. The attendant did not apologize but said he would check on the port and the wifi and would get back to me. I followed up several times and he fed me the same lines until I grew frustrated that I was being completely ignored all while losing a day's work. During the last 20 minutes of the flight I decided to finally walk to the back of the plane and follow up for the last time with someone else. I explained the situation to the other attendant who seemed as though this was the first time he was hearing about this issue and he spoke to his chief who gave me a customer feedback form to fill out. No one offered me a different window seat to fix the port problem or even Miles Plus points for the inconvenience even though I requested it. I have never felt more disrespected and dismissed on a flight before this experience. As a star alliance member (CX765361), I frequently fly for work and personal trips and out of loyalty and assurance that I would be able to fulfill my work duties remotely given the features this airline promotes. I chose Turkish Airlines because it was apart of this program. This experience did not uphold the company's reputation and by flying with Turkish Airlines I completely missed a full day's work, deadlines and was behind when I physically returned to work. For the inconvenience, stress, disrespect and empty promises, I am requesting that Turkish Airlines reimburse me the portion of that flight. Best, Rachael"

Pros: "The staff was courteous and helpful"
Cons: "The air temperature was warm and the food was not good. The choices were not available. I just ate bread and butter."

Cons: "Luggage was held back in Istanbul. It was broken into and never made it to NYC. They shipped to Texas at which point it had been opened and rifled through. Unprofessional."

Pros: "The crew bumber was short fot the full flight. The food used to be better in THY."

Pros: "This is the shittiest airline. The flight from delhi to istanbul was canceled due to bad weatherBut their customer service is very pathetic. Their was no intimation in a proper manner. They did not try me to adjust in any of their airline. I had to book another flight at a very high price. This is really insane... i will like my entire refund of the journey..."
Cons: "This is the shittiest airline. The flight from delhi to istanbul was canceled due to bad weatherBut their customer service is very pathetic. Their was no intimation in a proper manner. They did not try me to adjust in any of their airline. I had to book another flight at a very high price. This is really insane... i will like my entire refund of the journey..."

Cons: "I missed this flight also and tried to get a refund for it because the times were not good for me."

Cons: "The flight was cancelled and 36 hours later, I am stuck at a hotel with 100s of other people none of who have a clue how to contact the airline as all the phones are not being attended to. The Indian sales and reservation team as well as the Turkish customer care are not responding to the situation at all."

Pros: "All"
Cons: "Nothing"

Cons: "Late baggage"

Pros: "US government sends out travel advisories in timely fashion"
Cons: "Turkish airlines is overwhelmed with schedule changes. They behave in a manner not respecting the gravity of the situation and the need for people to get home. For example, they rescheduled our flights but did not confirm or ticket our flights. They should use all resources to get us home but won't let us fly on Star Alliance code share flights."

Pros: "Turkish Airlines was the best experience I've ever had in economy, and I've traveled all over the world. Food, service, and entertainment choices were excellent. Thanks!"

Pros: "I enjoyed the options for entertainment on board. The staff were all polite and professional. The meals were satisfying and the drink choices were great."
Cons: "I was seated next to someone who moved a lot when the slept and the handrail barrier was not enough to keep me safe from involuntary jabs. Also, the touch screen wasn't working properly but after a few trial and errors, I realized that I could use the remote as an alternative to the touch screen."

Pros: "The food and service, generally, were all quite good, as I have come to expect from Turkish Airlines. Turkish Airlines remains my preferred airline for all travel."
Cons: "The server handling my section of the aircraft seemed slower and less experienced, but this did not have a significant impact on my experience. The temperature in the cabin seemed to fluctuate quite a bit and my entertainment screen froze and seemed to shut down halfway through the flight."

Pros: "I was very comfortable as there were empty seats in my row and I could sleep a bit. Also I have a bad hip and the extra room was very helpful for adjusting my position as needed. food was good and staff pleasant. I enjoyed 2 movies."
Cons: "The bathroom facility which I used on the plane was very dirty at the time I used it."

Pros: "Everything was great"

Pros: "It was great trip. Great movie selection"
Cons: "More drink service would be nice"

Cons: "The airport"

Pros: "Excellent service!!!"
Cons: "There was nothing to not like about it."

Cons: "My connecting flight was cancelled twice then delayed. I ended up missing my connection in Istanbul and having to overnight there. Turkish Airlines did provide hotel accommodation to passengers in similar situation, however only after wondering around the airport for over an hour to find the TK hotel desk and waiting for an additional hour to be assigned a hotel room and be transferred there, only to learn that I had to check out within two and a half hours after checking in to be at the airport 4 hours before the flight departs. When I finally arrived at the airport, I had to go through a security screening (because I was not suspicious for having entered the country and exiting only 5 hours later). When all of that was done, I approach the check in desk and asked if my seat can be changed, as I had spent the previous 2 days trying to get on my connecting flight, spending over 8 continuous hours at an airport and having had a nightmare night. I asked for an exit row seat or anything in the front of the plane. I was literal told that if I did not like the seat given I did not have to fly. I took the seat originally assigned and spent 11 and a half hours sitting next to a toilette on the airplane with a crying baby next to me and in front of me. To top it all, it took 2 hours to get my luggage once arrived at JFK. I usually love traveling on Turkish airlines and I understand not all of the above is directly depending on them, but considering how awful the entire experience was and how little I asked to be happy, I found them to be extremely unaccommodating on this occasion."

Pros: "Nothing"
Cons: "flight had hours of delays barely anyone speaks or understands English.. Lack of help from everywhere from checking in to boarding to take off won't recommend to anyone."

Pros: "The food, the stuff for sleeping"
Cons: "The boarding: too much stand by which leads to confusions and anxieties. I personally believed this problem of creating too much stand by could have been prevented in advance."

Pros: "Great movie choices and food"
Cons: "People were screaming because of turbulence and we got zero communication from staff. Terrible on and off boarding. Worst terminal."

Pros: "Business class was great. Comfortable lay flat seat. Tasty food and lots of it. Great entertainment system with endless high quality options."
Cons: "Istanbul airport does not have enough gates to handle their growth in traffic. As a result both my incoming and outgoing flights were embarked by bus from the tarmac. We passed by another 30 planes in the same situation. So it was not a one off."

Cons: "They let passengers on who were not supposed to be on the flight. Consequestnly the flight way massivle delayed as they were trying to sort out the mess with the numbers, wrong passengers. they deboarded one passenger and asked everyone to search their overheaed baggages for foreign things. caused a scare among the passengers but wast fully explained. boarding was very sketchy and felt unsafe, unsecure."

Cons: "No luggage arrived for 60 people or more. On my first flight to Sofia from Istanbul i miss my flight for technical reasons and then from Istanbul to NY no suitcases arrived. Just terrible experience. Never ever again will travel with Turkish Airlines. They suck!!!!"

Pros: "The hospitality"

Pros: "The food plentiful, and the entertainment excellent."
Cons: "Seats so not comfortable. Boarding always takes forever and this flight takes off late, Every time. Sigh."

Cons: "We were asked to board and then sat on the plane for 6 hours while they de-iced the plane, waited for a new pilot, and replaced the food. It made our 11 hour trip close to 17 hours and was very uncomfortable."

Cons: "airport dselay 4 hours - due to snow; boarding in buses - very slow"

Pros: "Everything was amazing! Like flying first class for a coach price!"

Pros: "Crew was pleasant. Food was excellent. Travel necessities bag was lovely and very useful!"
Cons: "Customer Service at the New York airport was rude and not professional. I missed my flight due to the day beforeThanksgiving traffic and the customer service representative did not show any empathy or compassion. She wanted to charge me a full price. I had to beg her to help me and look for other options."

Pros: "Respect service comfort"
Cons: "Nothing"

Cons: "The food was terrible and caused me continued stomach problems for days and the entertainment system broke mid flight...."

Pros: "The departure was on-time The flight was smooth and quiet"
Cons: "Meal was tasteless No tea was available during the most part of the flight, and at the end, when tea was served, it was too dark and strong No green tea was available at all"

Pros: "the first meal was very good for airline food. The second meal, okra over rice, was a joke. Not even sure why they bothered."

Pros: "The gift bag designed for comfort was phenomenal!"
Cons: "The staff on this particular flight weren't the friendliest."

Pros: "The staff was very nice and the food quite decent. Best of all was that the flight was half-empty."
Cons: "It was one of these new planes that you now see all over Europe where the seat backs are half as thick as the old ones - basically what you'd find on a bus. Not that awful if you're doing a 2-hour flight somewhere, but on an 11-hour one (Istanbul to JFK) they are excruciatingly uncomfortable."

Pros: "Lots of free space on this particular flight to sleep."
Cons: "There were no toiletry offered on this flight."

Pros: "Awesome food. Good choice of alcoholic beverages, great entertainment."
Cons: "One of the worst knee room."

Pros: "Crew was excellent"
Cons: "Very cramped leg space"

Pros: "1) Turkish Air's online check-in, seat selection and printing of boarding pass was efficient and effective 2) The standard VEGETARIAN meals (non-vegan) were always fresh, very tatstey and properly warmed (when appropriate) 3) The flight attendants were: > Comfortable speaking with me in English (a native American English speaker). We had no trouble understanding each other. > Always courteous, congenial and helpful in their passenger interactions, including at check-in counter"
Cons: "KAYAK"

Pros: "I liked the food, crew and entertainment"
Cons: "Didn't like boarding, having to take the bus and go up and down the stairs to leave and get on the plane. Also jet A330 had very little leg room in coach and was very hot."

Pros: "Direct flight"
Cons: "Disorganized service, poor food quality"

Pros: "Great pre-flight experience at the IST Business Class lounge; carried over to the flight."

Pros: "Food"
Cons: "General disorganization.Instead of boarding by zone or rows,called all passengers at once.Very poor discipline.Locals just walk in.Chaos.Also usually when they need my services on Flights they give points or at least say thank you.I do not know what happened to the patient.Two of us had come up when they called for help.Both from the States and they did not have anybody else."

Pros: "There was an incredibly large passenger next to me and I was essentially afforded only a quarter of my seat. It is not really fair for anyone to have to sit next to someone taking up twice their seat."

Cons: "I almost missed the flight because I didnt hear the announcement for boarding and I was sitting near another gate to charge my phone. Fortunately I heard the final call!!"

Pros: "The crew was great!"
Cons: "The boarding was the worst I’d ever seen! No structure, only 1 person was taking tickets to board and would stop every third person to go back to the counter and checkndomething, holding up the entire boarding process. We were supposed to start boarding at 8:05, but started at 8:35...."

Pros: "Boarding was very smooth and the crew were helpful, efficient, and polite. There was a good assortment of entertainment."
Cons: "I ordered the beef tenderloin, medium. It came out extremely rare and I had already eaten some by the time I realized; the entire plate was filled with blood. I ended up sick to my stomach for the remainder of the flight. Average height to tall individuals do not fit well laying down in the seats."

Pros: "On time"
Cons: "Seats did not recline"

Cons: "I couldn’t sleep in a chair... wish I could"

Pros: "After a delay of over 1 1/2 due to weather, we boarded and then waited for luggage. Then our pilot said our weight was too high so we sat and burned off fuel, which delayed us a half hour."
Cons: "See above."

Pros: "I was surprised by the amount of snacks and drinks on such a short flight."

Pros: "The flight attendants were all helpful and pleasant. The seats were comfortable. We were provided with plenty of liquids."
Cons: "The landing was pretty tough and we took off almost a half hour late."

Pros: "Excellent"

Pros: "Food was unexpectedly good."
Cons: "The flight was delayed for 40 minutes. We could hardly catch connecting flight"

Cons: "mi luggage has not arraive! im in the city with out stuff and it will delay my trip schedule"

Cons: "The flight was delayed. It took longer than expected due to the hurricane. When we arrived, there was no gate so we had to sit on the runway forever. Then the gate checked bags took forever. I was supposed to have a 1.5 hour layover. I barely made my connection as I only had 20 minutes left until takeoff by the time we got off the plane."

Pros: "Pilot welcome to the plan was very nice seats was comfortable food was good"
Cons: "Crew attaitude is not really pleasant with passengers"

Pros: "Cheese plate"
Cons: "TheyCharge me $25 for my bag and I’m at Delta sky Miles older plus the American Express platinum card holder it’s supposed to not be charged"

Cons: "Plane was late numerous times. Boarding was painful"

Pros: "Crew members on plane were fine, but crew at JFK airport needed training in customer service skills."
Cons: "Big delay because no running water in bathrooms, which caused me to miss 2nd flight. Seating was ridiculously tight. Check in online was problematic."

Cons: "3 hours delay"

Pros: "Food and entertainment was good"
Cons: "The bathroom I used was disgusting."

Pros: "Movies"
Cons: "Everything else"

Pros: "Staff’s attention and patience with customers was great. They knew many were frustrated with the delay but they met our needs with a smile"
Cons: "Weather delay was a real bummer but I liked the app wanted to help reconnect people with other flights. The app should also tell us the reason for the delay, if allowable, especially if it weather. I almost hoed on another flight through Minneapolis but would have been stuck in Minneapolis cause I didn’t know the delay was due to weather an hour later."

Pros: "On time, pleasant and friendly flight attendant, no unexpected issues or problems."
Cons: "Grumpy gate attendants at YUL! Could not hear the captain’s comments over the PA system. Shouldn’t the volume be checked every so often? We were offered only water or coffee, bad enough, then there was no milk or cream on board, so water or black coffee... not very impressive! And there was no entertainment so I’d rate that zero but the scale only goes as low as one star."

Pros: "It was great. The flight attendants are always helpful to us."

Pros: "Incredible service, great entertainment options, comfy seats"

Cons: "2 1.5 hour delays for things that Delta messed up"

Cons: "Customs never to hire more agents to work in the early mornings."

Pros: "The flight attendant, Winsom, was fantastic."

Pros: "That Tillamook cheese and fruit plate was nicely done. A pleasant surprise."
Cons: "We had to wait at the gate on arrival"

Pros: "Entertainment"
Cons: "The crew do not know precisely their proceedings. This cost me alot of money, effort, and time."

Cons: "Entertainment Poor. Not to many movie for 14 hours trip"

Pros: "Staff and equipment"
Cons: "Early to arrive but gate not ready so we lost our edge"

Pros: "They offered some snacks"
Cons: "I didn’t like the fact that they had no backup pilots for the plane. We waited 12 hours!!!!!! For a flight"

Pros: "We were early, I had free Wifi, I love Delta!"

Pros: "Everything on time which lead to a stress free flight and travel. Great flight crew and smooth flying. Great communication from the captain. Also wasn't expecting to be fed on the LAX-NYC flight!! Nice touch made me think of how it used to be."
Cons: "Cramped seats."

Pros: "Very friendly and accommodating crew"
Cons: "Uncertainty re connections at JFK provoked some anxiety but the pilot and crew were helpful in allaying that."

Cons: "the seats are WAY TOO SMALL"

Pros: "Our original flight delayed and then cancelled and the need help kiosk was quick to provide an alternative. Better aircraft and good flight compared with the original flight"
Cons: "The replacement flight has been delayed almost 2:30 hours due to bad weather in NYC."

Pros: "don't know it's first flight delta's fault or next flight china southern's,arrive 3 days,but still couldn't find our two bags"

Pros: "Direct flight to JFK using Delta. Was not aware that I was NOT flying on West Jet therefore encountered problems searching for a way to check in online. Ground crew airport check in at the Delta counter and at the Boarding gate was helpful and efficient. However request for Special Assistance in Toronto was poorly handled. We did not accept the conditions offered to us as one wheel chair operator had to push 3 passengers and I had to wait for him to return to me after two people were brought to their gates. My Husband had to wheel me in to my gate."

Pros: "Nothing"
Cons: "Being scammed by the Chinese, China Southern"

Cons: "see above"

Pros: ".....delta in Washington was great changed my flight so I didn't have delay !!!!!! Will always use"

Pros: "Was good"

Cons: "The crew stated that drinks would only be served in economy class due to the short duration of the flight. Also the Delta Studio never worked with the inflight wifi."

Pros: "Clam flight Nice crew"
Cons: "No complaints, completely satisfied!"

Pros: "Excellent"

Pros: "the Ground team from Israel to New York was amazing and very helpful."

Cons: "Arrived to the airport over 2 hours early and was told that my husband and I were put on standby because Air France overbooked the flight. I told them this was unacceptable - we had purchased a ticket and had seats reserved. And, typically if a flight is overbooked, the airline will offer a later flight option to everyone at the gate with an incentive to change it instead of randomly choosing passengers to bump off. They were rude and unapologetic and instead of putting us on the next flight 2 hours later, they made us stand at the counter for over an hour until they waited for all the other passengers to check in. Then 45 minutes before the flight took off, they told us that 2 seats opened and we would need to run through security and to the gate in order to get it on time. They also didn't have seats next to each other -- so the window and aisle seats that we had reserved were given away and we both had middle seats on opposite ends of the plane. Even though they acknowledged that we did everything right and they chose us at random, Air France was completely unprofessional and rude throughout the entire process."

Pros: "It's what I didn't like....as a Sky Miles member I should get a free bag. Small aircraft for a FL trip."

Cons: "Announcements were difficult to hear. ?static"

Cons: "Wish SAA doesn’t stop their operation, friendly cabin crew and tremendous professional on deck crew"

Pros: "Crew were pleasant"
Cons: "The Vegetarian options need to be updated. There are so many plant-based meat options that SAA should adopt to their meal plans."

Pros: "Nothing"
Cons: "Flight attendants were rude. Food was horrible. No leg space."

Cons: "Improve entertainment ease!"

Pros: "Bag check guy was extremely helpful."

Cons: "Many seats the entertainment system didn't work. Both on our outgoing and return trips. Our seats going had one of the two systems inoperable. Coming home both were inoperable. They both were 16 hour flights!!!"

Pros: "Some of the crew were nice"
Cons: "Entertainment did not work. Food was cold and terrible service. Plane was frigid. Toilets were a mess."

Pros: "On time, simple. This is a budget airline without any frills. I would fly Safar again."
Cons: "Everything was fine."

Pros: "Best soft landing ever!!!! Great pilots."

Cons: "The in-flight entertainment system was not working properly and it was quite challenging for my kids with whom I traveled."

Pros: "Crew was very pleasant and accomodating. They were respectful of the passengers. The food was great."
Cons: "The boarding was slow."

Cons: "My entertainment center didn't work for the first 6 hours of the flight - along with virtually the entire plane. Then it worked but a lot of people's didn't, however it would skip 2-3 seconds every 5min or so."

Pros: "Newer plan and the entertainment was pretty good."
Cons: "Flight arrived an hour later but the biggest issue was the limitation on food options. It seems selections of popular choices ran out fairly quickly."

Pros: "We delayed a bit at JNB and there is no open working wifi . with such hours to spend at the airport, i would advise to have internet access for travellers. plz attend to this."

Pros: "I loved the prompt arrival and departure! The airline was good about that."
Cons: "I didn’t like no time having WiFi or power outlets for 15 hours."

Pros: "The food and entertainment selection. Wine selection better on inbound flight than outbound from Accra."
Cons: "Disinterested affectwhilst serving; not offering drinks othe than the initial one. It is nice to be offered more. Coats from women not collected automatically as for the men. The PA sound was so poor I couldn’t hear most of the announcements. That is a potential safety hazard ! On my outbound trip the seat belt was faulty: another safety hazard."

Cons: "Before we boarded the flight, they seperated men and women into two lines are rechecked all our luggage and tossed out any liquids (even the ones we had bought near the gate), so we didn't have any water going into the flight."

Pros: "Friendly staff"
Cons: "Very limited entertainment choices"

Cons: "One crew member was rude."

Pros: "There are no individual entertainment systems but they showed two decent movies on the overhead screens. (on our initial flight on this route they had showed a very violent movie not at all appropriate for our young children to be exposed to, and then the second was too long for the flight and was cut off before it ended) I appreciated that they also had a vegetarian meal option available even if you had not pre-ordered. We were able to board the plane through a ramp and didn't have to go up stairs. Lost baggage was delivered the next day. SA uses a lost bag logistics company in Nairobi that only has one attendant and computer in baggage claim. So it takes a very long time to enter in one's lost luggage claim when there are several needing to file."
Cons: "The flight was delayed in leaving. Our odd sized luggage (car seats and a small bag) did not make the connection in J'burg. Had to deplane using a staircase down to a bus."

Cons: "Poor food. Poor service. Poor quality of entertainment service. Poor seating with restrictive seating."

Pros: "The crew was nice, were so easy to talk to and they were so hospitable."
Cons: "But I do not have appetite of boarding it again due to the rudeness that I was shown by those who were at the terminal 5. I was coming from Washington State. I boarded a flight from Washington to San Fransisco then from there to New York but none of these charged me the carry on bag. When I reached at New York they said your laws (south african airways) does not allow a person to have carry on bag and laptop bag. At this time I had already extra lagguage which I paid $200 and they told me to pay another $200 dollars for carry on bag. They were so rude to me they told me to leave the bag if I do not have money. I was stranded. I tried to tell them that I boarded two flight which they did not charge me. They said the flights has different laws. But when I was going to New York i used the same flight with carry on lagguge and my laptop bag. So I paid $400. When I entered the flight I was shocked to find that almost everyone had a carryon bag. I felt that they did that to me because I was black and they wanted to find advantage on me. I was so stressful because I had no where to go. I used Delta flight when i was coming to new york but I have never experienced this charges. Now international flight experiencing this horrible situation. . True paying $400 because I had carry on bag?? Am still stressful they took a lot to me. They did not gave me receipt. I asked them to give me receipt all what they were answering me was like "just go." I have never been in a such situation. That is why I said I do not have appetite of boarding South African airways again. Is it true that your laws doesn't allow people to have carryon luggage? If it is true why some customers had the carry on luggage?? my carry was small it was not 23 pounds. Am still feeling pain for what they did to me. I know the name of the woman who was rude. If you treat passengers like that, there will be no good. The complain customer."

Pros: "The flight itself was comfortable and the service attentive."
Cons: "Poor connection in JHB - Immigration at O R Tambo chaotic and took more than 95 minutes. Nearly missed this connecting flight to Cape Town. Literally ran from terminal A to B with my on board luggage over my shoulder. I had rechecked my main bag for the domestic flight but, nevertheless, it was left in JHB and had to be forwarded on a later plane. The folks meeting me in Cape Town had to wait an extra hour at the airport to collect it. Very unsatisfactory. As the national airline, SAA should pressure O R Tambo into improving their terrible immigration services."

Pros: "Excellent"

Cons: "Entertainment system hasn't worked right on the last two flights I've taken on SA air."

Cons: "The entertainment system did not work, the seats were bad, and the plane was way too old"

Pros: "Plane was clean and seats were comfortable. Staff was overall friendly."

Pros: "A340 is a great plane...nice ride. Food was better than average, in my opinion."
Cons: "Expected more of a branded South African experience. Felt very generic, though most​ flight attendants were courteous and attentive."

Pros: "Friendly cabin crew. The food was good. Aircraft was clean."
Cons: "Used ear piece left from the connecting flight for me. So I did not avail myself to the entertainment."

Pros: "I really appreciated that the crew was very understanding and willing to make many water delieries during the flight."
Cons: "It was a pretty crowded flight and it is difficult to make people move so I could get out of my seat on a fairly regular basis for the bathroom."

Cons: "Babies crying too much"

Pros: "Nothing"
Cons: "I can't believe it is SAA policy to not cover missed connecting flights or tours because of your delays"

Pros: "Nothing... We were bounced because they oversold"
Cons: "Bounced. Told us nothing. Seemed impressed that they were paying for an off airport hotel for us. Gave us a minor voucher that expires in a year and is not transferable so worthless."

Pros: "The condition of the aircraft was fine, as was the boarding process and general comfort of the seats."
Cons: "The crew that was on my flight was the least professional and accommodating crew I have had flown with. There was a man in a row in front of me who needed to lie down during our 10-hour flight, but rather than graciously re-seating others in his row so that he could lie down (which would have been easy given that there were numerous empty seats), they yelled at him and told him that he would have to sit upright because other passengers "paid for those seats." The other passengers in this man's row resolved the issue by moving to empty seats of their own volition, but the crew's attitudes and behavior - especially yelling - made for an unpleasant experience. Additionally, the crew balked at responding to requests that are a normal part of their job, such as providing water. Finally, I had $200 worth of items stolen out of my checked baggage, which I discovered upon arrival at my final destination."

Pros: "Crew members were great! Food was top and great wine list to accompany that."
Cons: "Very limited choice on series as well as the movies are outdated. Also the size of the toilets it is a little cubicle where people can barely wash themselves properly in such a long flight. For such a long leg the seats should be more comfortable at the Business class"

Pros: "I had two seats next to me vacant so I was able to spread out a little. :-)"
Cons: "Technology sucked. TV screens were old and none of the headphone jacks worked. Very annoying for a 16 hour flight."

Pros: "Vegetarian meals were good. Thank you."
Cons: "Not many movies to choose from that were not violent."

Pros: "The service was excellent"
Cons: "The food was poor - relevant to other SAA flights. The boarding was ok, but take off was delayed by 2 hours."

Pros: "Comfort of the seats and the crew was helpful.the"
Cons: "There needs to be more food selections.."

Pros: "Nothing"
Cons: "Only two meals on a 16 hour flight. No snacks offered.Seats very narrow . No offering of extra fluids. Pretty shitty."

Pros: "Real silverware. Plenty of room."

Cons: "One hostess was very brusque and unfriendly. The curry beef was very hot (tasty but way too hot for I'm sure many of the passengers, especially children). And this was the second too hot curry I got from SAA."

Pros: "SAA has the best food in the industry...and we were not packed into the plane as tight as possible."
Cons: "Nothing"

Pros: "The crew was excellent, working very hard to make up for all the other problems. They were able to arrange a seat with an open seat next to it so I could sit diagonally and thus actually make it through the flight uninjured."
Cons: "I reserved extra legroom twice. They lost it twice without any notice. After printing the boarding pass and finding a middle, no-legroom seat assigned, customer service unconcernedly said that when you book through a third party, that sometimes just happens. I don't physically fit in a cramped regular seat, too tall. Getting a transfer pass printed in Johannesburg was a nightmare too, with three priority agents handling literally thirty requests in the time it took the regular agents to handle three. Also, the on-board video system was broken, with one screen in my row not working and two more with the vocal channel not working."

Pros: "The attendants were kind and super accessible. I loved that we were always able to get extra water."
Cons: "The entertainment was pretty variable. I slept most of the flight so it didn't bother me, though I noticed various neighboring passengers get frustrated with the system."

Pros: "Efficient boarding and polite staff"
Cons: "Entertainment was terrible and on repeat. Also, I was seated next to an obese man who spread into my seat. Such passengers should be seated next to no one. It was a terrible experience."

Pros: "Religion movies"

Cons: "TV or any of the media on my flight did not work."

Pros: "South African Airways was one of the best airlines I've ever been on! The crew was exceptional and very friendly. They fed us so much food and there were so many options for diet restrictions, which my vegan travel partner very much appreciated. Our 15+ hour flight wasnt bad at all. Very pleased!"

Cons: "Same plane as the previous flight, so the same comment holds true: "My seat cushion had very little padding which after a few hours became conspicuously apparent. I think they need new seats on those planes, or perhaps just some reupholstering.""

Cons: "given that Air Canada's computer had crashed and flights were cancelled (including our own), the lack of information was astounding. Why, e.g., didn't anyone go along the queue handing out numbers so people could get food then reclaim their place in line? Why weren't we told, ditto, how long this mess would take to clear up? why weren't we offered o/n stays, etc, etc. Could have done an awful lot better if some manager had spent two minutes thinking!!"

Cons: "Not impressed with luggage fees that were not indicate but hidden in price - and all the nickle and diming on every little thing.. ruins the overall experience"

Cons: "Our luggage didn't scan in the system so we couldn't go to the gate until it was found & scanned in the system. Fortunately we were early so this wasn't an issue but kept us waiting at "step 2" until an actual photo could be found. We also had a delay after boarding while they changed a tire. It all worked out ok."

Cons: "Over an hour late."

Pros: "It was a short flight and I shared my seating with average weight people. The crew members and the pilots were very informative."
Cons: "During a short flight there is not much to experimented and less to comment."

Pros: "Absolutely nothing"
Cons: "A 12 hour delay is not okay. The hotel comp was nice but they split my group of 5 into different hotels. The breakfast voucher did not work. The dinner voucher barely covered the cost at the designated restaurant. Customer service was extremely unaccomadating."

Cons: "Very poor communication and co-ordination when flight was delayed and then cancelled. Rebooking was only available via the phone, even when at the airport, with a 45 minute hold time. Everyone kept passing the buck to another, and no supervisors were around. Terrible customer service!"

Cons: "Flight was delayed over 3 hours, boarding could have been delayed to avoid sitting on the tarmac for such a long period of time in the plane. That is EXTREMELY UNCOMFORTABLE for travellers. If Air Canada knows the departure will be delayed, boarding of the aircraft should be delayed"

Pros: "It was on-time, left enough time to reach connections and my bag arrived."
Cons: "None."

Pros: "Air Canada New York flight from Toronto delayed for 2.5 hours in a 1..5 hour flight. They suppose to serve drinks for about 200 passengers in a very short time, because they cut the service from 4-6 crews to only two,so they only able to serve one third of the passengers and ready to descend. Nice planning to save $$$."

Pros: "I like that they let us board the flight because we had some issues getting to the airport."
Cons: "There wasn't anything I didn't like."

Pros: "On time, quick boarding, has an app, online checkin worked"

Cons: "Not assigning a seat and giving me a stress of putting me on stand by for a ticket I had purchased!!!!"

Cons: "My original flight was cancelled due to mechanical problems and then agent got me in a other flight to Newark which was the last one to NY and then there was a delay of at least 1hr to take off. Most likely, I will not travel with air canada again and I'm not recommending to friends since they are always delay with their flights."

Pros: "flight was cancelled. huge inconvenience."

Cons: "The service"

Cons: "They messed up my mobile checkin making me miss my flight and then had thenough nerve to try to make me pay a 80$ change fee to take the next flight that was 100$ cheaper than my original. Waiting for a refund! I had to take American Airlines home. I will never flying with them again!"

Pros: "The flight was smooth and the attendants were awesome and friendly. Would highly recommend again when I visit Montreal again!"

Pros: "Leaving and never coming back!"
Cons: "Psychotic and delusional crew that take bad customer service to a whole new level!"

Cons: "They could have rushed more to get us off the ground quicker."

Pros: "The bilingual announcements. The movie selections."
Cons: "Most of the staff were rude and made me feel like an inconvenience any time I needed something. Due to delays leaving Heathrow and arriving in Ontario, my 2 1/2 hour layover was reduced to 30 minutes. And because I was transfering to a flight to the US, I had to sprint through 6 security checkpoints. I made it to my flight, but my bag did not. My bag was not delivered to me until 1 am the following day."

Pros: "Oddly, entertainment options vastly superior on this 50-minute flight than on the 7-hour flight."

Cons: "My flight was cancelled. I had a wedding to attend on Saturday morning and could only be rebooked on a flight the next day at 3:10pm. I wanted to simply cancel the flight that I was automatically rebooked on; however, I have been on hold with customer service for HOURS and can not get through. I have never experienced such terrible customer service."

Pros: "Nothing to expect more"
Cons: "The amount of snacks served should be increased"

Cons: "The fact that because I was late for my flight, my reservation was cancelled. I was not given the opportunity to change my flight at all, I just lost out on the return portion of my travel. I would have been willing to pay a fee to change my return, but not given the opportunity. Had I booked directly with the airline, they would have had no problem making a change. Buyer beware!!! If you don't book directly with an airline, you may suffer the same fate as me! This was an almost $1,300 dollar learning experience. Do not use third party online booking agents! You do not have the same protections as dealing with the airlines directly."

Cons: "Flight was delayed over an hour and nothing to drink was provided."

Pros: "The flight was smooth despite prior warning from the pilot of possible turbulance.The flight attendants were generally friendly and helpful."
Cons: "It was delayed almost half an hour."

Pros: "everything was smooth / great service"
Cons: "AC was too cold for 6am in the morning. very uncomfortable"

Pros: "On time"

Pros: "My husband had wheel chair assistance, they crew that handled him were very caring, saw us through. It was a good flight, on both ends. Patricia"

Cons: "We were told there's issue in communicating to the engine and delayed for two hours or more. The staff provided updates periodically but it would be better if the issue could be prevented before boarding. Although it's not expected, I was pretty happy the seat on my left was empty on first plane. On the sub plane they arranged an overweighted guy on my left which made the delay worse as he threw off the strong smell of curry."

Pros: "Efficient. tv on back of screen didn't work"

Cons: "The announcement about turbulence were to much. Could have been way more subtle or shorter"

Pros: "Originally this flight was scheduled to be an 1hr and 17minute flight. It only took 55 minutes from gate to gate. Flight attendant was really friendly, overall a very great experience."
Cons: "The aircraft that was servicing this route was tiny and at times I found it difficult to stand up properly without hitting my head. There was a little chop upon takeoff but besides that everything went smoothly."

Pros: "Captain gave us regular updates"
Cons: "LGA closed for wind. We sat on taxi road for 2 hours. Crew could have served more than water while we waited. No AirCanada's fault but crew should have a plan to serve the snacks/ food if we are sitting for two hours and the total flight time is 1.5 hours."

Pros: "ok"

Pros: "Free snacks , on board entertainment, friendly warm crew."

Cons: "Workers never helped to get us on our flight even though the delay was caused by Air Canada's technology errors. Had to pay $200 for a rebooking fee , rather than accommodating us for Air Canada's error. Highly disappointed after hearing such great things about this airline."

Pros: "The process from start to finish was very well coordinated. Crew kept passengers informed of situation as they arises due to matters beyond their control while maintaining the integrity of Air Canada."

Cons: "The flight was originally delayed by 30 minutes.. reasonable considering the high winds in both NYC and Toronto. Things started going wrong after we boarded the airplane and then were told the flight crew had not yet arrived from LGA. There is simply no excuse for airlines not keeping sufficient standby crew capacity to minimize these issues. This is a clear case of the airline under staffing at the expense of its customers. By the time the flight crew arrived we were just barely able to make the 8:45 wheels up time for our clearance. The flight to LGA was uneventful until we landed. We were then told our gate was occupied by another plane, a delay that was initially forecast to be a few minutes turned into what seemed to be close to an hour. As a result, I arrived home to my Manhattan apartment at least two hours later than I should have. Flight delays happen, I accept them when they are for reasons that cant be avoided... I look for other airlines (such as united) when they occur for entirely preventable reasons and result in back pain from being trapped in an airline seat for 3+ hours instead of the 1hr 15 or so I should have been stuck in the seat."

Pros: "The crew was very pleasant, there was in-flight entertainment, and even refreshments. All 3 of these are rare these days so I was happy about that."
Cons: "There was a delay but that's ok."

Pros: "Once, on board everything went smoothly"
Cons: "Not being made aware of the real departure time ahead of time."

Pros: "Replacement flight was fine but third time original flight in early afternoon to LGA cancelled in the last eighteen months."
Cons: "Flight ac714 was cancelled. Put on AC716 which put me at LGA in evening rush hour."

Pros: "I arrived home safely. I needed"
Cons: "I needed assistance as I have a broken ankle. Waited, waited and waited some more for assistance. Handed off 5 times until I got to the gate. Given a seat first in the exit row and naturally had to have that changed as I could not assist others. Placed even further back in the plane. It took the full three hours plus since deplaning the Austrian Air flight to get to the Air Canada gate."

Pros: "My flight was cancelled suddenly and my luggage are lost. I stayed at the airport until 4.am."

Cons: "Delayed flight rough landing"

Pros: "Comfort, service, flexibility"

Cons: "It was a very hot flight"

Pros: "Crew were great and friendly."
Cons: "Delayed flight. My 3rd delayed flight with Air Canada since July."

Cons: "Don't understand why we were forced to board the plane even though it was clear we couldn't fly out. Sitting in the plane for 3 hours was not fun considering the flight itself is 1 hr!"

Pros: "Comfort plus seats gave extra leg space."
Cons: "Probably more of a Newark airport thing but we were delayed on the runway for over an hour because of drizzle. That is a joke. You can fly in light rain."

Pros: "The extra legroom for economy plus seats"
Cons: "The food was tiny and not good"

Pros: "Good meals and crew was nice"
Cons: "Seats seem more cramped than usual. They also feel flimsy, since half of the seat backs around me reclined when passengers don’t even press the button."

Pros: "Multiple rounds of drinks/snacks"
Cons: "The crew did not update us about why the WiFi was not working and whether we could expect it to start working again, so I kept checking my computer over the 4 hour flight to see if the WiFi was working and it never did. This was despite multiple passengers inquiring about the WiFi..."

Cons: "Was delay"

Pros: "On time, rare for a full flight."
Cons: "A little quicker on the baggage upon arrival would have been nice."

Pros: "The newer Embraer 175 had more leg room than most which is much appreciated."

Pros: "I especially like the agent at the United Lounge in Denver who changed my flight to one that left 3 hours before my original flight. Also, she arranged for my checked bag from Dayton, OH to be transferred to the new flight. I was concerned by happy to get it in Denver - actually, it was one of the first luggage to arrive."
Cons: "All was well. Thanks."

Cons: "Seat was insanely small"

Pros: "Flight left on time and arrived almost 30 minutes early."
Cons: "The general shrinking size of airplane seats is ridiculous. And one of the restrooms was not locking properly."

Pros: "Nothing stands out, it was just another full flight with very tight seats."
Cons: "Entertainment required an app, that would be ok if the WiFi infrastructure could handle the onboard movies with out constant stoping to buffer. for a 5 hour flight I feel we should at least get a movie that is not on our devices."

Pros: "Everything went as planned. Professional friendly crew with good rapport! Cabin felt spacious and seats were just right. The food and entertainment packages were quality, appropriate and functioning. The crew put us on a strict schedule allowing us time to sleep and refresh. Toiletries clean and no lines. Just an overall lovely flight!"
Cons: "N/A"

Pros: "Flight was on tims"
Cons: "Seat were tight, snack Was minimal and beverages we provided an hour into the flight"

Cons: "Didn’t have a requested wheel chair on arrival. Mother (93) had to be helped to walk up ramp..them asked for help"

Pros: "I was able to leave Burlington before the storm."
Cons: "When you travel the friendly skies, it is a cattle call. Travel is just not fun via any of the airlines. My experience was decent and that is all that I can say."

Pros: "Flight crew on the plane were friendly and engaging, and the flight itself went smoothly."
Cons: "Gate agent made a brief and vague statement that the flight would be delayed and offered no updates for about an hour and a half until the very minute boarding was starting. The United app and website never updated to reflect the delay, which made it difficult to coordinate pickup with family in Chicago."

Cons: "Personal entertainment did not work. Most first and business class airlines have a screen to see the movies."

Pros: "Great flight attendants. Nice plane. Left early."

Pros: "One flight attendant who went above and beyond to compensate for the airline having prepared a vegetarian meal option"
Cons: "Called ahead to secure a vegetarian meal option for a 6-hr flight and the meal was promised. Once on flight it was explained to me that vegetarian option was not offered on this flight. If customer rep would have explained that, u would have taken measures to bring along a prepared meal for myself. Not okay."

Pros: "The crew was very helpful and friendly!"
Cons: "Entertainment was on personal device. Additional software was needed to watch movie."

Pros: "Everything was fine, there was nothing exceptional about the flight."
Cons: "Just that it was rather cramped but that's pretty much flying on any airline these days, so I can't say that they're at fault."

Cons: "Seperated me from my partner after we originally had assigned seats. Middle seats non reclining - horrible"

Pros: "Boarding to the United, was smoth"
Cons: "Menu; Menu selection was none except for a sandwich. The crew was not friendly at all. Courteous by doing their work, but not friendly and welcoming at all."

Pros: "When i initially bought my round trip tickets. I chose the seating assignments for my boyfriend and i. When i got to PBI to check in, computer showed we did not have seats. When i questioned the ticket agent, she replied, "it didn't matter when you purchased tickets and it doesn't matter if you chose your seats, you can be bumped at any time". ..so after everyone boarded, then turns out my bf and i can't sit together, we ended up 5 rows from eachother, and we both have anxiety from flying. I am very disappointed with United Airlines, and will do my best not to book with them again. NOT THE FRIENDLY SKIES."

Cons: "The rules of basic economy are far too restricted"

Pros: "Aguadilla airport is crazy at 2:00 am. I never really heard them call for me to get on the plane to Newark so if I wasn't really paying attention I might have missed my flight"
Cons: "It was late and getting there was even worse. I was told I wouldn't make my connecting flight in Newark on the way there so I had to go home and come back the next day. Of course it was weather related so you can't control that."

Pros: "The crew was very nice...the entertainment choices are very good...I appreciate the Mileage Plus Card perk of Preferred Boarding in Group 2...smaller plane with 2 seats allowed good leg room and my wife and I to sit together alone."
Cons: "You also ask us to rate food, but they do not provide food...what do we rate...the soda choices, the teeny bags of snack mix???"

Pros: "Overall my experience was about the smoothest I've had in years. Unlike those smaller/cheaper airlines. I'll never fly them again. United has brought back the pleasure of flying coast to coast."
Cons: "What I didn't like, well it now seems to be the norm, but why on earth don't the airlines provide meals to everyone onboard. It would be nice to receive a box lunch or snack, more than just a minunt size bag of trail mix. We do pay a lot of money for these flights. It's. it like the planes are leaving the gates half full anymore, so I know they're making money. Feed us more than a snack please. Ok that's my load off my chest."

Pros: "Wide ranges of shows to watch"
Cons: "one of the crew members was so rude to me, confusing me and changed my seat three times in less than 15min... I also had a bite of the pancake and I instantly threw it up. There was also a very long delay and my chair would not lean back for 10+hrs. The first seat I sat on did not have a working earphone plug and the next seat I was scolded for being moved there EVEN THOUGH A CREW MEMBER SEATED ME THERE. I then proceeded to change to another seat."

Pros: "They worked diligently in getting all of the people to their connecting flights. And this multiple groups going all over Europe"
Cons: "The repeating loop of the entertainment console was a little annoying. If no one is sitting in front of the device it would be nice if it just turned off"

Pros: "Seeing as we were flying with ANA instead of United, everything was excellent, especially the crew. The food was amazing."
Cons: "there was absolutely no notfication that we were flying with ANA! I understand the flight was booked with united and you guys are part of the star partnership thing or whatever but it made finding out where to check in very stressful and time consuming! Stop overbooking your flights!"

Pros: "Seats were a little better on this flight. Crews were friendly and offered drinks a couple of times"

Cons: "Flight turned around and I was merely given a voucher for a hotel. This was united's fault; it was not caused by weather. Now I'm responsible for paying $80 for a hotel room. I'm furious. I will never fly united again."

Pros: "Plane wasn't full, could stretch out"
Cons: "Obselete entertainment system"

Cons: "Not being able to pick seats when booking and crying babies."

Pros: "Lots of room in the seats and for legs. Clean. Friendly staff."
Cons: "That I couldneed watch TV without paying for it. Such a short flight to pay 7.99."

Pros: "Great staff."
Cons: "A crying baby that say behind me."

Pros: "Because flight wasn't full, had extra room"

Pros: "Extra leg room, larger plane"

Pros: "The flight crew was nice and there was no problem with the actual flight. The issue was with the United employees at the check in area."
Cons: "The employees at IAD were grumpy and put off by helping us passengers. The kiosk lines were full so after having waited for a while I went to the actual counter since there we no people in line and the agent chased em back to the kiosk. I felt that that was a very poor reflect of customer service. I expect more from United."

Cons: "Didn't make it"

Cons: "The flight was cancelled"

Pros: "Fast flight, friendly and funny crew."

Pros: "I liked how the flight attendants treat people in this flight. Thank you all."
Cons: "I didn't like how long the flight was, but that is not up to anyone to decide. I liked my stayed in the airplane."

Pros: "The crew was very helpful"
Cons: "The fiesta packet of food is terrible, the coffee creamer was curdled in 3 different cups that I tried"

Pros: "Excellent service and friendly staff"
Cons: "Absolutely not enough room to stretch your legs"

Cons: "I am almost always cold. Not so on this flight. The temperature on the plane was so miserably hot that I had sweat pouring down my face. Everyone around me was trying to open their air vents to get more cool air and/or fanning themselves. I asked the flight attendant about it and he said that the plane was just old and it would cool off eventually. It did, about 20 minutes before they cut the air down again for landing. By the time I got off the plane I was nauseated from the heat and stale air. It will be a long time before I fly United again if this is any indication of the condition of their planes."

Cons: "Explanation on why it took so long to board was a vage"

Pros: "Flight was on time"
Cons: "Better food would have made my night"

Pros: "Nothing"
Cons: "I couldn't make it to my party because my flight was canceled and I got no compansation"