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Pros: "Crew was great. Comfortable seats. Grateful they held the plane when we had a late arrival in Zurich"
Cons: "Swiss generally should be more helpful/accommodating with transfers - especially at mammoth airports like Zurich. We had 10 minutes to transfer - and my mother requested wheelchair support, which never came. Just a disaster in that regard."

Pros: "The expedited transfer from late flight out of Rome was an amazingly efficint process, much appreciated. Was very stressed when I thought I could not make the transfer, but Swissair really had it covered. My compliments"

Pros: "Food was great, creww was very nice"
Cons: "Following our request, such has being seated next to each other and not only having one person being upgraded when we're two."

Cons: "The food was really bad. I prebooked an AISLE seat and of course I was given the WINDOW!"

Pros: "The loveliest crew possible and the easiest and most efficient connection logistics imaginable! Full praise for Swiss Air"

Cons: "I did not have food selection option during my booking the ticket. Would you mind to add food selection options during booking the ticket?"

Pros: "nice flight"

Pros: "Seat was ok, crew was friendly"
Cons: "Movie options were limited"

Pros: "Staff, food, on board entertainment all very impressive. Great flight."

Cons: "Because we missed our connection on our incoming flight, due to a delay leaving Newark by Swiss, Swiss cancelled our returning flights. So when we got to the airport on our return day, we were not booked on any flights. We were required to stay overnight and take a United flight home. Will avoid Swiss in the future."

Pros: "Though I was never sent an email for my daughter's check in, I had a different reservation for her but still under my name and same email, when I called on the phone the people were pleasant. They still never provided me with an email though and information allowing me to have my daughter checked in. they only provided me with her reference number."
Cons: "All in all we had a poor experience and my family and I were disappointed. I'm about to book yet another ticket for my brother, but this time I'm not considering Swiss Air. Just so you know, I'm a very positive person and appreciate every polite and courteous gesture. Unfortunately this experience didn't allow me to do so."

Cons: "All of it"

Pros: "Swiss is famous for the punctuality, I actually love the airport too in Zurich, is super clean and modern, very efficient. Food on board was great in Economy as well!"
Cons: "the seats are not spacious enough. I barely had the seats in front on my basically on my laps.. a little bit too claustrophobic!"

Pros: "Cabin crew were friendly, efficient, courteous Refreshments generous and excellent. Good movies."
Cons: "Rather than boarding economy passengers by row number, there is a free-for-all at the gate, and tedious blockage in the aisles as passengers wait for others to place carry-on luggage. More leg-room than United, but still a bit crowded for tall people. VERY BAD DESIGN of arm-rests, which do not go up all the way into the seat but instead jut out at an angle."

Pros: "Dry. I’ve food and really felt pampered"
Cons: "I paid extra for economy plus with extra legroom and a seat that reclined more - waste of money - the seats were extremely uncomfortable!"

Pros: "Great flight. Lots of good food."

Pros: "The service and food are very good."
Cons: "Tight space for business class."

Pros: "Good film selection -which unfortunately I couldn’t watch. To be fair I got a 50 CHF discount for my next flight with Swiss."
Cons: "Entertainment system wasn’t working in my row. Food was not great, not the standard I’m used to from Swiss. Took them forever to turn on air handling after boarding, plenty of time for All the people with colds and coughing fits to infect everybody else."

Pros: "Food is excellent... nice variety plus dessert. Everything was hot & delicious & used metal utensils which was much nicer than plastic."

Pros: "Everything was as accommodating as possible."

Pros: "Nice staff and inflight service. seats were great"

Pros: "Pleasant staff"
Cons: "Large person next to me spilled over into my seat. Large people should sit with folks like themselves"

Pros: "Excellent food."
Cons: "Yet again, was "randomly" chosen for extra security. Flight was delayed for over an hour because of mechanical failure. A/C set at polar temperatures."

Pros: "on time, good food, pleasant service"

Pros: "Nothing special"
Cons: "The business class seats were just like the economy class, not wider or extra space, only an empty seat in between, not worth the money. The first flight from Cairo to Zürich, no meal or snack was offered. Very disappointed in Swiss business class"

Pros: "The flight was delayed due to technical problems, and they immediately gave each person 20 Francs towards dinner while in the terminal- which was very nice. The aircraft itself was impeccably clean, even though it had already carried passengers elsewhere earlier in the day. The service was fantastic, and you can never go wrong with free chocolate."

Pros: "Seats were comfortable, air crew was friendly, helpful and patient. The food was actually really quite good. Entertainment kept my little ones occupied and seated."
Cons: "There were quite a lot of in-flight announcements by the flight crew - which disrupted the in-flight entertainment and irritated the little ones. The garbage dispenser in the bathroom seemed a bit small for the task."

Pros: "Outstanding service. Friendly flight attendants."

Cons: "Was sent through two redeem security screenings. In Zürich. I doubt this was the airline's fault but it had been a very early morning and it was challenging to remain patient."

Pros: "Legroom is too little"

Pros: "Food a, entertainment and crew were really good!"
Cons: "Boarding was chaose and seats were tight."

Pros: "The food was really great! And the crew was very friendly."
Cons: "Many delays that seemed unnecessary. We waited for a while for late passengers to board, which seemed strange, given that last time when Swiss made me miss my transfer, the next plane left without me when delaying takeoff would not have been necessary at all. After the passengers arrived, we were delayed again because of weather. And once we arrived at Newark, we had to wait for over half an hour to get to the gate for some mysterious reason."

Pros: "I was concerned the connections would be too tight but it worked out great!"

Pros: "The flight attendants are great and their aircraft are very clean and comfortable. I especially appreciated the request for passengers to raise their seat backs during meal times."

Pros: "Food was tasty and of decent proportions, entertainment, while somewhat limited in selection, contained a number of compelling movies bar I enjoyed. I had a bulkhead seat, which was exceedingly comfortable"
Cons: "USB port was broken in the seat, but enjoyed the entertainment offered that I didn't need it."

Pros: "Food"
Cons: "Lack of screen for watching movies."

Pros: "Best flight crew experience ever"

Pros: "Crew, food...."
Cons: "As I said before..."

Cons: "Expired cheese. Loudest plane I have ever been on."

Pros: "Even though the flight felt like forever, the cabin crew did such a wonderful job at making us all feel comfortable. The food selection was great and the fact that the staff was approachable was also a great plus. Will definitely fly again using Swiss air. Thank you"

Cons: "On the flight to Zurich the passenger behind me gave me a difficult time about reclining my seat back but keep in mind he had his reclined. Coming back to Newark the gentleman behind my boyfriend made a comment how he didn't have room due to his seat being reclined. The passenger next to us was arguing with the passenger in front of her because she didn't want that person to recline their seat back. I have never experienced such rude people on a flight and I realize this is beyond your control. It made for a very uncomfortable and stressful flight. Maybe signs can be posted or a message when booking your flight that ALL passengers have a right to recline seats and if space is an issue for your comfort then upgrade to business class for more room."

Pros: "Good entertainment variety. Food was good, including snacks. Generous with drinks as well. Crew was polite and friendly."
Cons: "Letting us know about the delay prior to boarding could have allowed us to use our time better. Instead we sat at the gate and in the plane. Seats (economy) a bit closer to each other relative to other planes and the armrest does not fully go up which does not allow us to use space as much as possible."

Pros: "I cannot check in online for us flights so I need to get my seat at the check in. I am flying with swiss every month between Zürich and New York but a lot of Ines I get a shitty seat even if I am silver status As a frequent flyer I expect a priority handling which is not the case . No upgrade poaaibility due to wrong booking class (even if flights are very expensive) if this continues to go that way I will change airline alliance This is more a miles and more issue but it is really annoying me in a way that I really consider changin"

Pros: "Everything except the earphones was great"
Cons: "The earphones are bad and connector is 2 pins, so couldn't use mine."

Pros: "Again, crew and food."
Cons: "I will only say that I am writing this review as we are sitting on the plane in Newark where we are waiting for our gate for a half an hour already and we do not know when we would get off board. And oh yeah... the flight was originally late for about an hour too! Simply unacceptable!"

Cons: "Unorganized and hectic at the gate; personnel were rude and unhelpful. I was asked numerous times to Leave and let them do their work" when I asked why I was on standby and what that meant."

Cons: "Better seats"

Pros: "Food, service"
Cons: "Room in economy"

Pros: "Airline attendants were very polite and nice."
Cons: "Older plane, arm rests did not go up all the way, and missed landing on the initial approach to Newark, which delayed landing for another 20 minutes."

Pros: "Crew was wonderful"
Cons: "For this COVID to be over"

Cons: "To be on time"

Pros: "On a quick 40 minute flight they still managed riu server coffee, water and snacks."

Cons: "Got delayed"

Pros: "When i asked for a window seat at the gate, i was provided one in the comfort zone. Very impressed and pleased. However, the remaining two segments were the opposite. Staff at the gate did not assist in any way for the remaining two flights."
Cons: "The flight from Bend to Seattle was delayed a couple times and caused us to arrive when our connecting flight was already boarding. Luckily we were able to make the main flight on the trip."

Cons: "just an old plane. still had ashtrays in it. but overall ok because arrived safely and professionalism of staff was quite commendable"

Pros: "Comfortable Seats. Good cabin service."
Cons: "A no problem flight"

Pros: "The crew was understanding and sympathetic to the customer's frustration with a delayed flight."
Cons: "Delta should have figured out a way to not delay the flight. Every flight was delayed."

Pros: "Crew was great especially Fawn. Best flight attendant I’ve had."

Cons: "The customs and border inspection station in Atlanta is an absolute disaster."

Pros: "None of it"
Cons: "Everything. Can it please leave on time for once"

Pros: "Overall, the flight was great but the crew was so nice. We would love for the chairs to be more comfortable to support sleep on these long flights."

Pros: "Nice crew"
Cons: "Late flight due to ground hold EWR. Two screaming kids immediately behind me."

Pros: "Comfort"
Cons: "WiFi never connects food"

Pros: "The staff are great very nice pleasant"
Cons: "Wifi doesn't work for long time and have wait long periods to watch something. TV on head reat is nice"

Pros: "Food, comfort, entertainment and treatment by the crew on this flight was spectacular. There was a lot of food, good entertainment and importantly, the seats were wide and comfortable."
Cons: "Very old plane, 767-300. The bathrooms needed a better and more thorough renovation."

Pros: "The food was good Flight was on time plane was clean loved the crew! Flew out with them, and returned with them... so that was nice!"
Cons: "Not knowing we were being bused to plane from Terminal Boarded early because of it, created a bit of chaos and panic My tv was broken- worked intermittently need connector for iphone ear buds - should have universal ports"

Cons: "Need vegetarian meal in first class"

Pros: "Seats more comfortable, plan wasn’t too full"
Cons: "No charging port for cellphone."

Pros: "The flight was excellent and caring. They were very helpful after my son vomited in flight as we were landing. I was impressed with both flight attendants in the back of the plane. Great service"

Pros: "Everything. Very nice accommodating ok"

Pros: "During some bad weather the pilots chose to go into a holding pattern to wait for a thunderstorm to leave the field. Thanks for considering our safety. The entire crew was awesome."
Cons: "Why do the airliine attendants make sure all of our seat belts are fastened before they give us a safety briefing to demonstrate how to buckle our seat belts?"

Pros: "Crew and boarding were great, which I expect from a premium carrier like delta."
Cons: "Perfect day outside, not a busy day or time to fly. The email forbhe plane being late was was too last minute. A heads up sooner would have been nice. That way we’re not waiting at the airport."

Pros: "Love the TVs provided with recent movies and games"
Cons: "Security was a headache"

Pros: "drink carts came around twice"
Cons: "Even though there were sunchips available, they were not giving them out to everyone. Only the people that paid up in coach got the sun chips. The rest of us got these sad bag of pretzels and cheesey snacks. So sad. Why wouldn't Delta offer the same snacks to everyone? Seems like such a small additional cost compared to such an offensive action. The money you save is certainly lost in bad publicity."

Pros: "Everything went off without a hitch."

Pros: "The staff was efficient and kind"
Cons: "The plane was late for weather reasons and they overbooked the flight they had to offer $400 for next flight wasn’t until the next morning.. no entertainment system on plane"

Cons: "No LCD screen for entertainment."

Pros: "Personnel was friendly and accommodating"
Cons: "Delayed half hour and no leg room"

Pros: "The price."
Cons: "Turbulence was intense and scary. We didn’t get our drink service because it was unsafe for the flight attendant to walk the isle. The leg room seemed a lot smaller than expected."

Pros: "Smooth flight"
Cons: "45 minute delay (due to airport, not airline"

Pros: "Power outlets, snacks, beverages."
Cons: "Boarding (goes faster if the rear of the plane boards first), delay, insufficient space at seat, no advance notification of needed app for entertainment access, app not available on kindle fires."

Pros: "Crew was nice. Flight very smooth"
Cons: "We had to get seats at boarding because of the flight delay. She offered us two seats in the back. I knew they don't pushback so I said no. She had given the woman ahead of me two seats in comfort plus. Did not offer that and was rude. There were at least a few empty seats in that area. As a courtesy to us having 1)been delayed in Costa Rica. And then 2) a long wait for the connecting flight in Atlanta it would have been reasonable to offer those seats. Which remained empty"

Pros: "Boarding was quick. Staff and crew were friendly. Everything went well despite the 30 min delay we had on the runway. They gave us snacks and we ended up still arriving on time."

Pros: "Good"
Cons: "Seats"

Pros: "Convince of the online apps and the TSA precheck"
Cons: "The aircraft was noisy, and the seats were very uncomfortable and extremely close together.."

Pros: "Flight attendants were friendly."
Cons: "Coffee was bad and was luke warm!! It was very cold in the cabin and then really warm."

Pros: "Nothing"
Cons: "Delay and inoperative Sattelite TV"

Pros: "Nice regional jet!"
Cons: "It was a regional jet..."

Pros: "Variety of entertainment options, much was complementary, which was definitely a neat addition."
Cons: "There was a bit of a delay right before boarding, which was not the airline's fault, but air traffic control at the destination. Unfortunate, but things happen."

Pros: "the inflight service and the quality of food was outstanding."
Cons: "some choice of indian movies would be appreciated."

Pros: "Boarding was efficient"
Cons: "My luggage didn't arrive with me"

Pros: "Polite and efficient"
Cons: "Nothing"

Pros: "The crew was very accommodating and helpful and the new entertainment systems with the free movies are awesome. Because of the heat in the cabin we received additional beverage service and follow up waters"
Cons: "The air above my seat wasn't working for the duration of the flight and there were problems with the air throughout the cabin so it was uncomfortably warm for the whole flight."

Pros: "I'm not sure but it seemed as though the isle was wider than before or other airlines. It looks as nice not having the beverage cart hit my elbow when it went down the isle."

Pros: "Helpful crew, more food than usual, entertainment system and choices."
Cons: "Didn't get meal request even though we did on flight to Europe and despite phone agent working to generate and verifying them before both flights."

Pros: "Like the smaller plane: less craziness!"
Cons: "Would've been better without the delay, but the aircraft was late getting to Atlanta."

Cons: "I loked everything in my trip"

Cons: "Was delayed 1.5hrs"

Pros: "Food in first class was quite good. Flight was smooth, and arrived early."
Cons: "The boarding agents lost control of the crowd form the get go. The first class cabin crew on our side of the plane was inattentive, though it appeared on the other half of the plane the crew was very attentive. This is one of the poorer first class seats in the industry. The "lie flat" seat is just that, a lie. It is pitched at an angle, though not as steep as some. Foot cubby is narrow and constrictive, bordering on claustrophobic."

Pros: "I highly appreciated the kind care of all the staff in the plane; especially the great selection of food. Thank you very much! For a plane it was really 5 * service."
Cons: "the correspondence between the staff. On my way to New York, I was brought to the lounge to wait until my boarding will start but nobody picked me up as promised, so I had to walk the way. I needed a wheel chair as well on my way back, extra ordered it at the check in, they said it is noted in the system. But nobody was there to pick me up. When I finally found someone, I was brought to a place, being asked to sit down and wait where I still had to pass stairs to come to the passport controll. From there noone picked me up, so I had to go my way alone with pain in my leg. I don't want to argue, I managed it even with pain but I wonder what happens with people if they cannot walk anymore at all. My advice would be that you work on to improve this service. We extra booked business class but this service was not worth being called business class."

Cons: "The Turkish airline is always late at take off Security check on the airport was horrible Not friendly people who work there And definitely no any kind of help Which make me for the second time miss my connection flight And definitely loose more money"

Pros: "Super"

Cons: "The only kosher foodi is no good must change"

Cons: "The ONLY thing I hate about Turkish Airlines is the necessity to go through security in Istanbul when you're in transit on an international flight. Not only do you have to go through security again - with the serious chance of missing a connection - but if it's a flight to the USA, there is serious additional security at the gate. Surely this is enough."

Cons: "This flight didn’t take take off on time. It was delayed A whole hour which made me miss my connection flight To Houston."

Pros: "Our flight from CAIRO was delayed for 3 and half hours. We missed our flight to Chicago. The Staff at Istanbul airport were very very unhelpful and rude. They did not try at all to find an alternative route for us. The lack of empathy and understanding was astounding. NEVER TURKISH AIRLINES AGAIN!"

Pros: "never turkish airlines ever again!"
Cons: "never turkish airlines ever again!"

Cons: "Cabin crew in business class were not especially friendly and was really lazy during the welcome drink service. They did not even ask each passenger and greeted them to see if they want anything. Instead, they just held the tray of welcome drink and walked around the cabin once, then poured all the unconsumed welcome drinks into the bathroom. Service after take off was abysmal as well. No smile, no addressing passenger by name, all the service was done in a rush and a totally weird manner. The food is not very much to my liking since it heavily consisted of cheese, and there is literally no choice for you to get away with that. Having a traditional Turkish menu is great at one hand, but in this case it was a huge no-no."

Cons: "To whom this may concern: I am writing to express my absolute dissatisfaction and poor experience with the customer service and lack of working amenities on flight #TK11 leaving Istanbul into New York City, JFK. It was sadly a horrible ending to my trip and left me with a very unfortunate impression of Turkish Airlines. Less than an hour into the flight I spoke with a flight attendant making him aware that the USB port was not working so I was unable to charge my phone the entire flight. In addition, the wifi was not working. This is a huge problem because I planned on working remotely that day and my job was under the same presumption. The attendant blamed my phone and did not take my word that I was unable to connect until I insisted further and another passenger in front of me turned to my rescue and agreed with me stating the wifi was spotty and only worked for a short period of time until ultimately shutting off. The attendant did not apologize but said he would check on the port and the wifi and would get back to me. I followed up several times and he fed me the same lines until I grew frustrated that I was being completely ignored all while losing a day's work. During the last 20 minutes of the flight I decided to finally walk to the back of the plane and follow up for the last time with someone else. I explained the situation to the other attendant who seemed as though this was the first time he was hearing about this issue and he spoke to his chief who gave me a customer feedback form to fill out. No one offered me a different window seat to fix the port problem or even Miles Plus points for the inconvenience even though I requested it. I have never felt more disrespected and dismissed on a flight before this experience. As a star alliance member (CX765361), I frequently fly for work and personal trips and out of loyalty and assurance that I would be able to fulfill my work duties remotely given the features this airline promotes. I chose Turkish Airlines because it was apart of this program. This experience did not uphold the company's reputation and by flying with Turkish Airlines I completely missed a full day's work, deadlines and was behind when I physically returned to work. For the inconvenience, stress, disrespect and empty promises, I am requesting that Turkish Airlines reimburse me the portion of that flight. Best, Rachael"

Pros: "the food is good - staff are generally friendly but not great with English if you have a problem"
Cons: "Why does Turkish Air boarding always have to be so chaotic - pushing and shoving, etc. Why cant TK control their business class space - people from economy always coming up for bathrooms when there are plenty in the back....."

Pros: "The staff was courteous and helpful"
Cons: "The air temperature was warm and the food was not good. The choices were not available. I just ate bread and butter."

Cons: "Luggage was held back in Istanbul. It was broken into and never made it to NYC. They shipped to Texas at which point it had been opened and rifled through. Unprofessional."

Pros: "The crew bumber was short fot the full flight. The food used to be better in THY."

Pros: "All"
Cons: "Nothing"

Pros: "The speed in which the aircraft was boarded and the refreshments given quickly"
Cons: "The lack of order and last minute information not being given"

Cons: "Late baggage"

Pros: "US government sends out travel advisories in timely fashion"
Cons: "Turkish airlines is overwhelmed with schedule changes. They behave in a manner not respecting the gravity of the situation and the need for people to get home. For example, they rescheduled our flights but did not confirm or ticket our flights. They should use all resources to get us home but won't let us fly on Star Alliance code share flights."

Pros: "Better headphones for economy Pillows on seat when boarding"
Cons: "heating controls /cooling tem not very good,"

Pros: "The crew works very hard to make sure everyone is safe and comfortable. I appreciate it very much. The food service is quite good and the entertainment is excellent. The price is excellent for the service you receive. I agree with other reviews that a tall person will be very uncomfortable with the leg room. I am 5'7' (170 cm) and my knees hit the seat in front of me when the seat was leaned back."

Cons: "Only because the steward was nice I could get a vegetarian meal. The flight needs to be specifically told about vegetarian needs!!"

Pros: "Great food,wine and snacks!"

Pros: "no problems"
Cons: "Nothing"

Pros: "I liked the food on my flights. The seats were comfortable. The movie selection was very good as well. They had a lot of new releases."
Cons: "I noticed that food service on both my Turkish Airline flights for this trip was slow. I feel in general passengers take a longer time to be served and the time it takes the crew to clean up the trays after a meal is even longer. Some the the passengers win my flights were even getting out of their seats to bring their trays to the flight attendant station because they wanted to be more comfortable in their seats. I also noticed they did not come by to collect trash as frequently as other airlines. The entertainment selection was good as far as movies but the music option was very limited and difficult to navigate."

Pros: "Priority lounge access made 12 hour layover less unbearable."
Cons: "Missing tray table. Was allowed to keep my bag for takeoff but not for landing. Defective headphones (three pairs). Long waits for lavatories. Animals in main cabin. No ability to turn off main cabin screen while landing. Neighbor vomited due to roughness of landing. And the 12 hour layover (CDG-IST-JFK) was pretty harsh, though not as bad as 16 in the other direction."

Pros: "on time performance for flight"
Cons: "Cabin crew not very responsive on requests"

Cons: "Similar issues as described above"

Pros: "The food and service, generally, were all quite good, as I have come to expect from Turkish Airlines. Turkish Airlines remains my preferred airline for all travel."
Cons: "The server handling my section of the aircraft seemed slower and less experienced, but this did not have a significant impact on my experience. The temperature in the cabin seemed to fluctuate quite a bit and my entertainment screen froze and seemed to shut down halfway through the flight."

Pros: "Nothing"
Cons: "flight had hours of delays barely anyone speaks or understands English.. Lack of help from everywhere from checking in to boarding to take off won't recommend to anyone."

Pros: "Good crew attention and communication, good entertainment choices, decent comfort for a 175 cm person"
Cons: "Each flight was a little late (as usual, though, who knows why?)"

Pros: "Service was good. Seats were uncomfortable and hard! Entertainment was excellent!"

Pros: "The food, the stuff for sleeping"
Cons: "The boarding: too much stand by which leads to confusions and anxieties. I personally believed this problem of creating too much stand by could have been prevented in advance."

Pros: "Great movie choices and food"
Cons: "People were screaming because of turbulence and we got zero communication from staff. Terrible on and off boarding. Worst terminal."

Pros: "Business class was great. Comfortable lay flat seat. Tasty food and lots of it. Great entertainment system with endless high quality options."
Cons: "Istanbul airport does not have enough gates to handle their growth in traffic. As a result both my incoming and outgoing flights were embarked by bus from the tarmac. We passed by another 30 planes in the same situation. So it was not a one off."

Cons: "They let passengers on who were not supposed to be on the flight. Consequestnly the flight way massivle delayed as they were trying to sort out the mess with the numbers, wrong passengers. they deboarded one passenger and asked everyone to search their overheaed baggages for foreign things. caused a scare among the passengers but wast fully explained. boarding was very sketchy and felt unsafe, unsecure."

Pros: "The food plentiful, and the entertainment excellent."
Cons: "Seats so not comfortable. Boarding always takes forever and this flight takes off late, Every time. Sigh."

Pros: "Despite delays due to weather, we did take off and land as planned. Food and inflight service and entertainment was good."
Cons: "At the departure airport there was no information provided about the flight or delays. Airline staff was not helpful. When arriving 2.5 hours late, no gate or transfer information was provided and had the airline staff in Istanbul not lied to us, we would not have had to pay for a hotel and stay in Istanbul overnight."

Cons: "We were asked to board and then sat on the plane for 6 hours while they de-iced the plane, waited for a new pilot, and replaced the food. It made our 11 hour trip close to 17 hours and was very uncomfortable."

Pros: "the first meal was very good for airline food. The second meal, okra over rice, was a joke. Not even sure why they bothered."

Pros: "Lots of free space on this particular flight to sleep."
Cons: "There were no toiletry offered on this flight."

Pros: "Awesome food. Good choice of alcoholic beverages, great entertainment."
Cons: "One of the worst knee room."

Pros: "Crew was excellent"
Cons: "Very cramped leg space"

Pros: "everything about Turkish airlines"
Cons: "nothing at all"

Pros: "Good meal and outstanding video options."
Cons: "Gate security in Cairo was a hassle but not Turkish Air's fault."

Pros: "Taking 4 different flight , all of them have very dirty seats ."

Pros: "Service and punctuality"

Pros: "The food, beverages, comfortable seats and movie selections."
Cons: "Arriving to New York City."

Pros: "I got four seats for myself and slept 7H My lucky flight I love that you serve a real meal and that we are able to check in two luggage, I will fly Turkish airline again."
Cons: "Boarding took loooong because of slow security check at the gate"

Pros: "1) Turkish Air's online check-in, seat selection and printing of boarding pass was efficient and effective 2) The standard VEGETARIAN meals (non-vegan) were always fresh, very tatstey and properly warmed (when appropriate) 3) The flight attendants were: > Comfortable speaking with me in English (a native American English speaker). We had no trouble understanding each other. > Always courteous, congenial and helpful in their passenger interactions, including at check-in counter"
Cons: "KAYAK"

Pros: "This was the first time I flew with Turkish Airlines. It was an incredible experience. I flew economy and felt like I was flying first class. They gave us hot towels to clean our hands, gave us menus to preview our meal(s)/drink(s)--the food and drinks were spectacular, they had homemade drinks available, they acted and dressed professionally, we even got comfort gift bags from France! I used to travel Egypt Air/Delta to Egypt. Never again! Hands down the best flight I have ever experienced. I tell everyone about it! Thank you Turkish Airlines!"
Cons: "Everything was perfect."

Pros: "Prem Econ was good. Space, crew, etc."
Cons: "Could have had additional snacks or drinks during the flight."

Pros: "The crew was a 10. They were wonderful."
Cons: "I was in business class and the tv remote did not work."

Pros: "food and drink very good, flight crew was very nice"
Cons: "boarding was very cramped ,flight was delayed , I lost my luggage"

Cons: "I made seat reservation in the internet and the LH agent change it"

Pros: "Customer service was excellent. Food was great. Even though the flight big planes they seem to handle the boarding process very well."
Cons: "Selecting the seats 23 hrs before departure."

Pros: "Good service."

Pros: "Very friendly crew, comfortable seats & leg room, decent food."
Cons: "Crew could have offered more beverages during the flight. Too many crying, screaming and misbehaving kids (not the crews fault) but parents should have managed this behaviour. I fly often, and have never experienced anything like this - to this extent on one flight."

Pros: "Convenient connections, fantastic airport, new aircraft with many large toilets in lower deck, super professional crew, really make a big difference when travelling 9 hours with 3 young kids."

Pros: "Nothing"
Cons: "The seats was un confotble"

Pros: "SEAT COMFORT CREW ALL AROUND BOARDING SMOOTH / ON TIME / SOLID ALL AROUND GREAT AIRLINE"

Pros: "Craft-foods-seats"

Pros: "Comfort"
Cons: "Food"

Pros: "Nothing"
Cons: "2 people working passport control in line about 100 people were in. Most had connecting flights leaving shortly. People were panicked they would miss their flights."

Pros: "Everyone at Lufthansa are very friendly so thank you everyone we love you"

Pros: "Their service is excellent on board ."

Pros: "Flight crew went above and beyond, great in-flight meals and entertainment. Overall smooth flight."
Cons: "Headrest too high for my short self!"

Pros: "Efficient and pleasant service."

Pros: "I thought the crew was OUTSTANDING. The food was good and so was the entertainment. I LOVED the toilets being in the separate area downstairs. I also really appreciated the temperature: very comfortable and not freezing cold, but not hot either. Again, GREAT crew!!! Very pleasant flight!"
Cons: "The flight was late leaving and arrived late, which made my connecting flight experience a nightmare My connecting flight arrived late, and I nearly missed my next flight. I had to go through border control (and relevant queues), running up and down multiple never-ending multiple escalators, then take a train to change terminal only to find out the gate had been changed to the furthest one in the terminal. I literally RAN all the way from deplaining to boarding. It was a night mare. I would have missed my flight if I had walked instead of running"

Pros: "the seats are comfortable, food is good and service is better than most"
Cons: "That it took a while to get on plane because of security but thats how it goes"

Pros: "Very nice staff, lovely meal with wine and beer included. Overall experience very nice!"
Cons: "We were late about 30 minutes at boarding. Late to connecting flight but didn't miss it!"

Pros: "The professionalism and warmth of the staff, the food, the wet towels before a meal. We appreciated the constant supply of beverages to keep us hydrated."
Cons: "The disjointed announcements which kept disrupting the movie we were watching. It would be helpful to have one single announcement instead of breaking it up into several smaller units. We had a serious issue with a passenger in front of us who kept jamming his seat back into our knees. The flight staff did a great job of trying to resolve the issue. But the bottom line is that the seats are way too close together for such a long flight."

Pros: "The services provided by United were good, although we were delayed due to mechanical issues. However, we were kept informed and made comfortable."
Cons: "I did not know when I booked through Lufthansa that it was a United flight, so I could not check in online and I was not able to order my gluten-free meal. Also, since it was Lufthansa, I was not able to download the entertainment system onto my portable device because I did not know I needed to."

Pros: "Leg room is superior!"

Pros: "Top notch in-flight entertainment. Chicken meal was not bad. Friendly crew"
Cons: "These flights in and out of Newark have the tightest leg room I've been on. I feel bad for tall passengers. The boarding gate from Düsseldorf was way too crowded."

Pros: "crew, food, seat location, service."
Cons: "Entertainment selections were limited."

Cons: "No entertainment during the whole flight at all."

Pros: "A very nice flight overall. Plane left 40 minutes late to wait for other connecting flights but caused me to miss my connection later that day. Was compensated with hotel room and dinner."
Cons: "Amount of time waiting for crew to address my call button request. Almost 20 minutes waiting for flight attendant to respond."

Pros: "great service and flight"

Pros: "Nicest crew ever"
Cons: "Boarding ground crew was a bit arrogant"

Cons: "My plane was non existent and put me on a time crunch for connecting flight."

Pros: "Comfortable, timely and pleasant overall."
Cons: "N/A"

Pros: "The most professional and helpful crew"

Pros: "Crew"
Cons: "Seat was very narrow"

Pros: "Lots of movies to choose from. Meal was great. I liked that the cabin crew gave us plenty of water & choice of fruit juices"
Cons: "All was great."

Cons: "I had requested a gluten free meal weeks before my travel and it was not confirmed for the Naples to Frankfurt flight. I think that if I already requested ahead of time that the flight crew should know about it and be ready to provide me with the correct meal even if I don't call back and confirm."

Cons: "Seats with no headrest and no entertainment"

Pros: "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"
Cons: "Since I was sitting among the last seats, they ran out of.chicken and I had to settle for spinach filled ravioli. This is the only minor issue."

Pros: "Staff was friendly"
Cons: "can't think of anything"

Pros: "Once on board the flight was smooth and the crew were very professional."
Cons: "The check-in process at DUS has a lot of room for improvement. The lines were long and the were not many staff out front providing info to customers."

Pros: "more than 2 hours spent in the plane which was the reason for waiting at the airport taxi and extra pay."

Pros: "Ground crew very helpful to get connecting flight on time"
Cons: "Run to get in on a plane"

Pros: "Smooth flight. Competent crew. Excellent service."

Pros: "Everything was good."
Cons: "everthing was good!"

Pros: "Staff"

Cons: "My entertainment screen was barely functional. Also, I was in a window seat and the space under the seat in front of me had a white metal box taking up part of my legroom. Not anything I would have seen on a seating diagram."

Pros: "Love crew & very clean"
Cons: "Need better food options for vegans"

Pros: "Surprisingly tasty breakfast."
Cons: "Online check in didn't work. The site kept telling me I needed a visa although I chose the option that stated I had an ESTA. Also mt destination country was not in the list of countries and there was no way to fill it in. The check- in agent in Cairo was cheeky and unhelpful. I was told I couldn't get the aisle seat assignment that I had selected online when attempting to do the online check in. The crew also stated I couldn't switch to an aisle seat because " we are completely booked" although all 3 rows in front of me had empty aisle seats all the way from Cairo to Frankfurt so I was stuck in a middle seat which the person in front completely reclining their seat for 4 hrs. At 5'10" it was not only uncomfortable but a painful flight. Things improved somewhat from Frankfurt to Miami but was still pretty tight due to the reclining seats. Luckily I got an aisle seat on that leg and the middle seat next to me was open. There was no entertainment on the Cairo to Frankfurt leg."

Pros: "The pilot and cree were proactive in returning thevplane 36mins inflight due to an un unexplained smell everyone was treated well and another aircraft was made available for the flight back"
Cons: "Nothing to comment"

Pros: "Solid selection of new release films."
Cons: "Emergency landing, information not willingly provided. Passengers threatened with legal action for taking pictures of the emergency landing and aftermath. It appeared crew were more concerned with bad PR than transparency and comfort of passengers."

Cons: "Whole experience with them was a nightmare and is still ongoing. They won't help me so I had to turn to Amex to settle everything and get my money back. Unbelievable. The airport had to close due to an emergency, that's out of Lufthansa's hands I obviously understand that. However, the way we were "helped" through all of this was unbelievable- over two and a half hours of phone calls with them, while in Europe (so paying God knows what per minute), 4 hours to get my luggage back so we could leave, absolutely no one from Lufthansa around to help or even tell us what's going on, put us on a flight the following day with two layovers now (paid more for only one layover but what can I do). Next day, at Alitalia gate (Lufthansa put me on an itinerary with flights from Alitalia, Lufthansa and United) had to pay AGAIN to check the bag that I had just paid to check the previous day where we did not end up flying anywhere (showed Alitalia the receipt, they didn't care in the slightest and said its Lufthansas problem, 0 stars for them as well), either way finally got through our 2 layovers, only to discover the final leg of our trip (United/ Lufthansa flight) is delayed 3 hours. Just about to board, now it's delayed another 5 hours. Because we were short a pilot...... Short a pilot, really....? Ended up getting home at 2am on a work night, completely jet lagged and utterly exhausted from being in an airport for 2 straight days. Supposed to get compensation as per United flight crew, only I put my ticket information in the website and it doesn't work for me of course because I have a Lufthansa ticket. No one cares, no one helps, now it's time for Amex to step in and get all of my money back."

Pros: "Yes, Very good"

Cons: "Free wifi"

Pros: "This Transavia Airlines is not good at all."
Cons: "Many things cheaper does mean better."

Cons: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."

Pros: "Impressive service... amazing crew, very friendly and professional"

Pros: "Crew good and seat OK but not exceptional for business class"
Cons: "Food was average - main course could have been better. Range of movies ok but not great"

Pros: "Almost everything, especially the crew."
Cons: "Don’t feel like anything should be better to be honest"

Pros: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Cons: "Flight was delayed, had to run to my next connection flight."

Cons: "Flight got cancelled"

Pros: "Newer plane, crew was amazing, seats were adjustable"

Cons: "KLM crew exceed our expectations"

Pros: "Just as I expected. And I made my last connection easily."

Pros: "Crew were great"
Cons: "Refreshments"

Pros: "Great crew, comfortable seating with enough leg room."
Cons: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"

Pros: "Friendly crew, upgraded seat was worthwhile"
Cons: "More snacks in between meals,"

Pros: "Crew was ok."
Cons: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."

Cons: "Delays, took my hand luggage into the hold,"

Cons: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."

Pros: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."

Pros: "Overall KLM experience is good"
Cons: "Food quality was mediocre for a business class flight."

Pros: "Nice aircraft"
Cons: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"

Pros: "Friendly staff"
Cons: "Security check at gate; No priority"

Pros: "Seating is tight. The crew was great !"
Cons: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."

Pros: "The crew were amazing and the flight was very smooth."
Cons: "Keep up the good work"

Pros: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Cons: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"

Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."

Pros: "Efficient boarding system, clearly signposted. Professional staff"

Cons: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."

Pros: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."

Pros: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Cons: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."

Pros: "Nice to have a wrap for the snack."
Cons: "Would have preferred boarding by row - back of the flight first so would have been more organized."

Pros: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Cons: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."

Pros: "Nice crew; clean plane; decent dinner"
Cons: "No entertainment system; insufficient knee space"

Pros: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Cons: "there was no lounge close to our departure gate"

Pros: "Good service onboard, good food. On time."

Pros: "Great service"

Pros: "Good Experience"
Cons: "Nothing much"

Pros: "The food service was good and the flight attendants were friendly."
Cons: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."

Cons: "They stole my money"

Pros: "Everything"
Cons: "Nothing"

Pros: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Cons: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."

Pros: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Cons: "Nothing!"

Pros: "Usual professional and friendly service from my airline of choice for most destinations."
Cons: "Nothing"

Pros: "Eveything is well arranged"
Cons: "Nothing"

Pros: "Crew service"
Cons: "Flight delayed."

Pros: "Food and staff were great"
Cons: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"

Pros: "Wide selection of entertainment, food was good."
Cons: "Boarding unorganized, but that may have been more of a passenger issue then KLM"

Pros: "Spacious cabins, friendly service"

Pros: "Much more civilised for the same cost (or less) as the budget carriers. Proper food and drinks included as is the norm with international flights even though it's a very short haul."
Cons: "The stinky guy behind me, but that's not the airline's fault."

Pros: "In general, it was ok"
Cons: "Flight was delayed and because of this I missed my connection flight to Amsterdam"