They were trying to get people to check luggage because the over head compartments were full but when we boarded there were lots of empty places that people could have put the luggage.
There could have been better spacing of the passengers, it was crowded in some parts of the plane then other while rows were empty
It was good, I liked the self-serve snacks but it was a little difficult to get the alcohol, which is understandable since I wouldn't want kids sneaking it.
Friendly flight attendants and gate agents. Very clean plane and food was good!
I was unable to select decent seats, and so I was stuck in the middle seat because it was selected for me
There was a lot of partial tv shows but not enough to last the flight. The food was incredible! The crew were so helpful and patient. Lots more space than what I usually get on an international flight. Very comfortable!
Stingy on the drinks - 15 hour direct flight and could barely get attention for some water
Not many people, so you can lay down on two seats
The delay in Korea was a pain and set us back a day. I have to give big props to Korean Air for setting up a hotel with dinner and transportation to and from the hotel. I also needed assistance with a wheelchair and they did an outstanding job.
Great except for the delay in Korea. Korean Air did a great job setting up a hotel for the night. I also needed assistance with a wheelchair and they were outstanding.
The boarding process, food is one of the best, seats are roomier with better leg room.. the attendants are nice and accommodating…
Suite lounge in Honolulu is very exclusive and boarding from the lounge into the plane is unique. First suites were huge and comfortable. Japanese meal is like a high end omakase meal. All the staff were very kind and provided sophisticated service. Fast Track upon landing was appreciated but not needed this time because immigration was so empty and easy.
I like the service very much. The food just okay but maybe different culture who like, who don't like.
Warm the bread. Movies: better choices to include Chinese movies options or some of the older winners of flim festival
Business class on ANA was awesome. There lie flat seats made it easier to sleep on a 12 hour flight. Food was great and service was excellent.
Almost 6 hours of delay with over 12 gate changes. Flight was supposed to depart around 6 and instead depart after 12am. No accommodations were offered than some snacks closer to midnight when the crew was planning to throw away some snacks.
The crew was very nice and polite. They made sure everybody got their meal and drinks. Even the economy class had a very adequate leg room for someone that is over 6 foot tall.
Purchased WiFi was slow to non functional. Staff was not personable or friendly. Seats were cramped. Boarding took long but I expected that.
Luckily I just tried to sleep. But the entertainment system was awkward to operate. I hate all this stuff with apps and adding it to your phone and all. It is a nuisance. I would prefer a good magazine or newspaper in the pocket in front of me or available.
One of the best 14 hour flights I've ever had. Crew was friendly throughout which can be difficult on longer flights. The crew being kind and respectful is very important for me. Plane felt clean and I was able to get some well needed uninterrupted sleep. I put them slightly above Cathay Pacific as far as cleanliness the only down side was a lack of entertainment selections, but hey I am an American taking a trip on a Japanese airline so I cannot complain. Thank you ANA and the Tokyo airport all very friendly. Will see you soon
There was a flight attendant named Angela who took care of me because I injured my foot badly right before the flight. Because of the service she provided I will always fly Cathay.
I was only given 2 meals, and my screen showed that there were 3 meals. Second meal was 1-2 hours late according to the screen.
Great. Efficient boarding process with the face recognition. Plenty of cabin space for luggage.
Cabin crew is very helpful and nice, it is another level of service compared to Air Canada
Entertainment for kids was good. Good was terrible, needs lots of work.
As before, my only problem was not being able to download my boarding passes prior to arrival at the airport. Everything else was perfect.
Short staffs, I ask stewardess to bring me cognac twice during dinner but they didn't bring it!
Flight was delayed at the last minute for six hours. Instead of delaying it to a normal hour, they moved it to 10 pm to essentially make it a redeye. There was no compensation or benefit offered for this inconvenience. Once on the plane, Inpaid for WiFi twice with both times it not working because of a “weak WiFi signal”, according to the flight attendants. They also chose the farther possible gates in both airports from the entrance/exit, even though they were one of the few active flights left so late in the evening. Overall it was pretty horrible.
Special request meals are really below average. Vegetarian options are very limited if you didn't prebook.
I've stomach problems after 2 hours of flight, Iris, the flight purser not only did her best to make me feel comfortable, she went above and beyond providing pain relievers medicines and ointment. She look and found a doctor passenger on the flight to provide advise. She even report on ground staffs about my condition and provide wheelchair upon arrival. Kudos to her and Cathay Pacific!
Food was poorly timed and not good.. Hand held snacks, really. I kept asking for water and never got any. Service was rushed for a 7-hour flight.
Boarding was organized. Old plane. Seat fairly comfortable. Business Class much too large so you don’t receive as much attention as you should considering what you pay for the seat.
Boarding was organized. Plane seats comfortable and service was attentive. Food options were good.
This was a very average flight. The seat was out of alignment so more uncomfortable than usual. The cabin felt not well maintained. But I safely got where I needed to go.
Trip was great. A wild landing in Ottawa with the wind and rain, but the pilot did a great job. Always love flying United.👍
I will never book a flight through Cheap fare. They booked me from Portland Main . And would not give me a refund, so I bought 2 tickets one for 299. From Portland Main to ORD. Then I had to buy a ticket from Oregon PDX to ORD that was another 440. So Just so you know they even told me it was there fault but no refund. Bad bussniess. I did inform United but they said they couldn't help me due to the fact I booked through Cheap Tickets. Never again. And I'm spreding the word. I let everyone know at my 50th class reunion
We were in business class. the angled seats in that class do not have a real window view & the placement of the controls are bad. But we knew that. But the food options were mediocre. The taste was fine, but the size was for a child. It’s just really feels like United is skimping on everything. Even when we were in the Polaris lounge they did not have diet sodas. They said they were out no Coke zero no Diet Coke, etc. I do not think the portion of nuts they serve on the plane could get any smaller. Really a minimal service and offer for what you’re paying for in business.
The internet service I paid for didn’t work at all and the flight crew was not very friendly.
Excellent experience. Starting with the agent at the Premier bag drop who noticed I was very early for my scheduled flight and offered to rebook me on an earlier flight with my seat preference. She would not let me leave the counter until she knew that all of the changes and new boarding pass showed up on my United app. At the gate, the flight boarded quickly such that we departed early and the flight was smooth. We arrived 20 minutes early at ORD and I was able to be home in time for dinner. One of the best flights I've had.
The flight attendants were rude. Seemed like they didn’t want to be there. Except for one girl that was really nice. Seats are sooooo uncomfortable. They give you a piece of paper and a thin cushion for a pillow and blanket that does nothing. Airlines have gone way downhill, especially United international flights. Food was disguting. Definitely flying ANA next time.
