The terminal was empty. Plenty of seats. Boarding doesn't take long. Arrival at ISP is nice because it is small and empty.
Flight was on time. The flight was fast and the crew was helpful and courteous
It was cramped. Couldn't recline back. Was only offered water
The scheduled plane had a mechanical problem so we deplaned for alternative plan. It took six long hours to get another plane in. Meantime passengers stood in line for hours to make other arrangements. It would have been appropriate for the airline to call in extra staff to help stranded passengers. We missed the scheduled connecting flight and a tour. We got in at 1:00 am, 12 hours later than planned. We had meetings next day and were very tired because we got in so late
They make you pay for everything. Even peanuts. No entertainment.
The seats were clean; the cabin looked very nice. The plane got me from point A to B safely. smoothest Lansing ever!
Flight was delayed 2.5 hours. No communication from the cockpit, 2 out of the 4 flight attendants we really crabby. Undersea storage was unusually small. I’m 5’8” and my knees were pressed against the seat in front of me and the seats are hard. My legs were numb for part of the trip.
Arrived safely and on time.
No power outlets at seats.
Good flight overall
The experience at DFW was terrible- long lines to get out of baggage claim because of too few agents to process 1000 people waiting. Also long lines for TSA screening to get to gate.
No baggage controls from seat 18 to 28 no bags would fit. As we exited all the front rows we're waiting to get there bags stored in back of planes overhead bins. That's just not right, especially when they charge us extra to take a bag for overhead bins storage.
We arrived on time.
These planes feel like they are made of Legos. They are absurdly tiny and uncomfortable (and I am a small woman). Hot and stinky when boarding and no room for you or your carry on luggage. The days of glamorous air travel seem very far away.
Not a single part has a positive remark
Well - this partner of westjet was terrible. The amount of re direction to get to the final terminal was absurd .. that's just my venting My real problem is that then "crew" or team that represent s the American Airlines / compass part was just useless. A hand full of people - myself included didn't get a chance to board the plane as they didn't make any announcements. Beyond disappointing. When you check in they take your cell phone "in case " well no call no txt no nothing. It was a joke the level of service No apologies or anything just a group of any tired patrons getting the worst customer experience. I'll never EVER book a flight that has anything to do with American Airlines or its partners
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