The flight itself was fine, food was expired and gross, staff were mostly amazing! KLM messed up rebooking for our first two flights that got cancelled and we almost didn’t make it to Amsterdam for an additional two days
I think I previously submitted my feedback about flight lead Katherine in a different field by mistake. Please see those comments. Comments for Hyd to AMS are it was good. The flight lead and service met expectations for satisfactory high quality service but the flight lead did not stand out as exceptional as did the leads on the other two flights so I don’t remember anything specific one way or the other besides the fact I was satisfied.
Had to cancel and rebook, KLM connection was cancelled prior to departure, ended up flying to Munich on non-Delta carrier.
The required privilege for business class while boarding is not given. Food is average. The seats in business class are bad, worn out and dirty
The crew were unprofessional with a racist element. I was physically abused as well from one of the crew members
Delay on my previous leg, had to run to catch my flight. But that happens. Overall ok.
They forgot to serve food and the crew was very unfriendly. Never experienced such a bad KLM flight. Usually fly from Toronto. New York was different.
Over 1 Hr delay. No APU so no AC on ground. Plane was hot during boarding and then they closed the doors over 20 minutes before engine start so interior of plane was steamy hot and stuffy. Could have been helped by opening doors until ready to depart.
Transfer at CDG to connecting KLM flight to Amsterdam was a NIGHTMARE. LONG WALKWAYS, NO MOVING WALKWAYS, POOR signage, Have to take a train & No staff visible to help navigate the maze. AVOID TRANSFER AT CDG AT ALL COST.
I tried to upgrade to premium economy anis seat online during the checkin process. The payment didn’t work due to a technical glitch on KLM’s website. I wasn’t able to change my seat unless I called Amsterdam. Since I was in Canada and there’s a time difference this wasn’t practical. So when I arrived early to Ottawa airport my seat wasn’t available and I could only get a middle seat in premium economy which isn’t great. These middle seats are priced at the same rate as an aisle seat which makes no sense.
My flight from Honolulu (UA 1221) was on a very old 757, no video monitors anywhere. If you wanted to watch a movie, you needed to do so using the United app on one’s phone. WiFi was $8 for Mileage Plus members; I demurred, choosing to spend my time reading a novel using the Kindle app on my Samsung S26. The meal was okay … Breakfast on any domestic airline is so-so as a rule and this one was no exception. The best part of the meal was the fruit plate and the warm croissant. The highlight: The flight left on time and arrived early.
Excellent flight. On time. Great staff. Clean and crisp cabin.
This was an overnight flight, and in the morning they did know coffee service. How you can throw passengers in a San Francisco airport at 5:40 a.m. in the morning and not giving them Coffee is a crime.
They told us yesterday APR21st that they were cleaning the plane and we got delayed. After that they said they didn't had any crew for the flight so they cancelled the flight till next day.
Packed in plane small uncomfortable seats elbow to elbow nobody wants to be in that situation for the money they paid
Overall, the flight was good. Lounge access should be with all business class tickets.
Horrible service no Wi-Fi connection on both leg of the flight and they are refusing to fix bad service
Fantastic crew. Flight was delayed at last minute but we were given updates every 20 minutes and the crew was so friendly and considerate. I miss the touch screens on the back of the seats, wish they would bring that back though.
I was pleased and I had a very good experience. The staff was friendly and attentive.
Wi-Fi was not working. Boarding lanes were a mess.
