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Best service we’ve ever experienced! Special thanks to the crew member who took care of us throughout the journey. It was truly a once-in-a-lifetime experience. We love Swiss Air!

The boarding of this flight was total chaos. For some reason, all passengers had to stand in a lengthy line at the gate to have our passports checked for the FOURTH time. No reason was offered for the necessity of the fourth re-check, and when we got to the end of the line, the check was perfunctory. There was little to no crowd control at the gate and in some cases, tempers were flaring. On the other hand, once we got on board, everything about this flight from start to finish, especially the quality of the food and the service, was probably the best I have ever experienced..

Boarding was very chaotic, we had to stand in two different lines that were not clearly marked, and the announcements were not understandable from the microphones, and we speak both German and English. We paid Kayak $120+ for seat assignments when we purchased our tickets but when we printed our boarding passes, suddenly we had been changed to 16 rows further back than our assigned seats we paid for. The seats we were assigned to on our boarding passes had no usable overhead bins and so we had to sit with our carry on backpacks underneath our feet in an already crowded space. One video/entertainment screen kept crashing and thus was useless for viewing anything. It was not an enjoyable flight.

The seat and leg room is small on the 2 seated row. Otherwise, very good crew and service.

Entertainment sounds were not good. Otherwise everything else was good.

Great flight. I didn't watch the entertainment. I used my iPad the whole flight. But, staff was great, smooth flight, comfortable seat (business seat 7A) and food was really good (I'm a vegetarian).

The flight was very nice but the food selection for the people in the last rows was limited to vegetarian meals only. I think vegetarian meal should not be offered as a main selection.

0lane 2qs on tim3. Very bad food. No free wifi, only for texts. Entertainment poor and hard to access.

At boarding, the locations where we had to have our passports checked prior to boarding were very unclear. Occasional staff wandered around telling people, but in busy area of the terminal this was not obvious. It was also located well after the check in desk in terms of walking to the gate. The Premium Economy service was attentive and warm. The only big draw back was lack of restrooms, and no division or even curtain between PE and Economy.

We had seats between the bathroom and a screaming baby, and did not have enough room to lay my head down on the tray table. Not ideal.