No WiFi and ok comfort in business class. Home safe I guess that’s all that really matters.
Crew was excellent. Business class was poor on the short flight and mediocre at best on the international flight.
Very poor. Seats like economy class, food unbeatable, no charging, no entertainment, no WiFi, boarding by bus - no justification for calling and pricing this as business class
Boarding was delayed for an unknown reason for more than an hour. While the airplane was at the gate, the boarding time was moved by 10-20 minutes every 15 minutes. No entertainment on the plane.
The flight itself was pleasant and on time. Crew was very good. However, breakfast food was barely acceptable. Unfortunately this satisfies the recent industry standards. I asked for a sandwich with ham (another choice was cheese), but received a sandwich with roast beef.
During the flight, the fleas biting me in the plane.
Delay rushed to the next plane and bags didn’t arrive in chicago
Agents helping disable person doesnt know connections to Poland and after 9 agents helping and 2hours ,we made it to proper terminal. Polish Dreamliner its Polish nightmare liner with so narrow seats and no room under front seat for bag and feet,in economy class.To upgrade, to higher standart cost an arm and leg ,even there are empty seats No good experience overall
Checking in took very long for whatever reason. Flight comfort these days is always poor so… Crew was great thought!
The seats are small and the movie selection was disappointing. However, the food was excellent and the cabin crew was attentive and kind.
Very limited legroom in a 10 hour flight.very old plane.
My flight was canceled and even though I paid אם KAYAK you didn't even answer me and obviously didn't refund my money. I will never buy a ticket through you again.
Accessibility serious problems in Viena airport making it seriousely difficult in in-between gates and boarding travel. Pretens of breakfast and service care in the economy pathetic.
One thing I really liked about Austrian Airlines was that the flight attendants were very kind, and the in-flight entertainment offered many choices. One thing that could be improved is the meal service, since only a vegetarian option was offered — it would be better to have at least two choices.
We had a wonderful experience overall. The only issue was check-in our luggage at the Split Airport counter. It was very confusing because we needed to pay for baggage.
Quick and organized boarding process, friendly staff but not as many snacks and drinks as the previous flight overnight
Landing was a little hard. Food was not great My prior review was for the flight to nyc too
Five star experience all around except for my seat, which was broken. It would only go down 70%.Of the way. It defeats the purpose of buying a business class ticket if you don’t actually get to lay flat..
I love this airline.God bless CAO and the whole staff of this company
WiFi would have been nice and some more powerful usb ports, available ports could not keep my phone’s charge much less charge the phone.
We had seats between the bathroom and a screaming baby, and did not have enough room to lay my head down on the tray table. Not ideal.
Everything was smooth and great. I didnt like that they talk so much on the interphone during the flight.
Even though I paid extra for more room, we were very cramped and the seats were hard. Also, when we checked in they did not post the gate we were to arrive at even though we were half an hour away from boarding. The agent did not know either. Actually, the flight from Porto to Zurich did to have the gate posted, and there were very few agents in the boarding areas who could help us. I would never fly Swiss Air again.
Well it was a 2h delay flight so that said it all. With very little if any information. Boarding took for ever with long waits at the terminal and then in the finger. To top it off and increase the delay we had to take a bus in Zurich. A trip to forget
Swiss is the. Only airline I use when I go to Europe. They are on time and they are fantastic!
At the boarding gate, passengers were offered the option of checking in their carry-on luggage, as the plane was full. However, they failed to specify that they would not be dropping it off at the exit. Instead, everyone had to wait over 30 minutes at the airport carousel, and to everyone's surprise, not even the carry-on luggage, but the checked luggage, was the first to arrive. An hour later, we finally collected our bags. Lesson learned: I will never check my carry-on luggage with Swiss Air / Helvetic Airways again.
Poor. Seats uncomfortable. No leg room. Hot and humid the whole trip. Food and staffs were ok.
Delay more than hour created pressure to catch the connecting flight
I purchased a one way business class ticket from Geneva to Miami but the check in agent said I had an economy ticket and later upgraded to business class. This was not the case, I had a single business class transaction. I was forced to pay for my second checked bag. I am unsure of why this happened. But I won’t use Kayak again for business class tickets.
The crew was very friendly and nice! Very smooth flight.
Take off was great but landing is always with a bump.
From boarding to disembarking, the whole operation was very efficient.
They were extremely unprofessional and unhelpful at check in. They did not understand laws related to Spanish residents flying with family It was very discriminatory the way we were treated.
Flying from Hamburg to Stansted was a nightmare if I have to be honest, the flight was due to leave at 15:50 and we ended up not taking off properly till 16:56. They really don’t have enough people doing the sorting of baggage where you get the sticker for your case before the security check, going through security was 10x more faster then the whole baggage situation.
The table at my seat was dirty, the crew was nice, the boarding was swift. An average Ryanair experience but this time the plane was not properly cleaned between flights.
It's not the staff's fault. The cabin crew do their best but the setup in Stansted Airport by Ryanair is poor. The herding of people like cattle is unacceptable before boarding and is something that's in every airport but only in Stansted have I seen the queueing of passengers outside the plane on the tarmac and the crew only turning up with maybe 5 minutes to depart. This is a resource issue . Yes prices are good but seemingly comes with a price of poor treatment of customers. I'll pay more next time
After passing through boarding gates we had to wait for 45 minutes in a small space with no place to sit.
It was appalling, full of young people who were drunk and disobeying instructions to sit down. Crew did nothing to enforce. There was a Ryanair pilot sitting in the aisle opposite me who talked through out the safety briefing so loudly I couldn’t hear. Whole thing felt unsafe
The worst flight ever. Sitting in plane for 4 hours delay and then they change crew. No water or food offered to any passengers including children in that time. Only 2 toilets out of 3 operating for flight with 200 passengers. Only enough food available for about 7 rows of seats depending where you sat you might be lucky. Cabin crew very unfriendly.
This was the worst boarding ever. We were kept in the boarding bus for almost 40 minutes without any information or update. Very uncomfortable beings squished with another 50 people and not knowing what was happening.
Great crew. Seats do not recline :( but it is budget so i should have known. Otherwise comfy leather chair. Slight slim chair but again budget so expected. No entertainment do makes journey boring. Recommend packing plenty of snacks and games or download plenty of films and music in your device. Staff excellent. Clean flight. On time.
Both of my flights had issues with their time slot with air traffic control, so they left over an hour late and the flight back to London was delayed by over an hour. Please provide more clarity about baggage requirements on booking sites, your website and within the app. I had to pay for extra bags at the airport when departing London, because they didn’t specify that your carry on bag can only be a backpack and not a trolley, my trolley bag fit the size requirements of the backpack but still I was made to pay
The crew at Check-in was very helpful. It’s was appreciate.
It’s a budget airline. You get what you pay for. They insisted on getting us out of the gate and into our slot on time. They got us to the destination safely. Aircraft was clean and well maintained. What more could we want
Half an hour delay. Squeezed into a small Departure Lounge with very few seats. Noisy flight with screaming unruly kids. Loud IPads and Phones. Heaven!
Were delayed in the airport for 5 hours with no explanation. Flight kept getting delayed by an hour at a time and wizz air staff were no where to be found
The flight was delayed 5 hours and I'm and invalid,I wan a refund for this
The cabin crew on that flight were super fantastic and super helpful. They were so polite and considerate that i felt i travelled with a 5star airline.
Delayed delayed delayed - always with Wizzair. Staff were friendly and well mannered but clearly the company is unorganized and the aircrafts are outdated.
It's a budget airline. Great for short flight. Smooth landing.