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flight delay was announced after passengers were staged to board the flight. Communication regarding subsequent gate changes was poor.

Ground staff a baggage drop in Palma were generally unhelpful. The flight was delayed and the boards were never updated and there was no communication on the length of the delay.

Delay in boarding with no explanation why. Stood for about 40 mins waiting to board

Slow and delayed boarding, including standing outside 15m in -3 temperatures, Late take-off approx 45 mins Very slow bag delivery approx 45 min - no explanation

Flight got delayed and they didn’t keep us informed all the time.

Crowded, little leg room, little lateral room. Hour late, then all funnelled into a small room with a couple of bench seats for 150 people. Most sitting on the floor or standing for 30 mins before chaotic boarding.

You can only check in maximum 2 hours before your flight. But it’s not written anywhere on your ticket or your boarding pass or in any of your emails. The only sign is at the beginning of a huge snake queue on the barrier which is easily blocked by people. So you queue for half an hour only to be turned back. Plus on the flight we paid for priority which included two carry on bags in addition to our backpacks plus I had a letter from Ryanair for my CPAP machine to be allowed as free carry on as well. As it happened, we only had one carry on and the CPAP and two backpacks and the agent insisted I shove my CPAP under my seat which I refused as it wouldn’t fit without jamming it. They had oversold priority (or didn’t check bags) and there was an enormous fuss about overhead storage. Poorly managed and the inflight ordering service didn’t work. It was awful. I will never fly them again. And before you say it was cheap, it was most certainly not. So Ryanair can kiss my business goodbye.

When having difficulty with the online check in process, I was forced to pay a huge fee for the check in desk to assist me with getting a boarding pass. Ridiculous!

On time and reasonably comfortable. These airlines need to find a way of sitting their passengers in queues whilst waiting to board

The Ryanair staff was not polite. We all travelled with the same suitcases as we departed from Thessaloniki, however they decided that for some passengers the suitcase was not the rigth one as far as the dimensions are concerned. Furthermore, one air stewardess asked passengers to close themselves the luggage cabinet in order to prove that the lugagge was not properly fitted, which i think is very unkind and unprofessional. We also had to wait outside , some metres away from the plane until last passengers came off....It was generally a dissapointing experience.