Daily cleaning, installation of cabin HEPA filters on flights from Kuching to Illinois
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Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
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Scores according to KAYAK customer reviews
Pros: "They are professional all the way. They take great care of their passengers. The food was very good. They made sure we had as a comfortable trip as one can"
Pros: "Organized overall"
Cons: "Cabin way too cold"
Cons: "Delay in boarding by 90 minutes; I think it was a power failure in the boarding gate...computers didn't work. No air conditioning either. Ugh"
Cons: "I missed my flight from ABV to Istanbul. The customer representatives at the airport office couldn’t help me find or place me on another flight. They wanted me to purchase a new ticket and pay full price instead of the difference. The flight ime on my itinerary was 12:15a on Sunday (instead of 00:15) which confused me. My flt coming to ABV, airline left my baggage in turkey too and had no representative at airport to inform us what happened. Seems airline treats flights to Nigeria this way"
Pros: "A Lousy airline. Also for Americans: They don't issue visas to allow the passenger who lost their flight to go to a hotel. They stated that there was a diplomatic problem between Turkey and the US so they don't issues visas anymore to Americans. STAY AWAY FROM TURKISH AIRLINES!"
Cons: "Delayed flight. Lost baggage. Although promised to be delivered on the next day, it didn't happen. Still waiting for resolution of this issue."
Pros: "Food customer service touchcreen tablet in each seat. Tablet has access to free movies, shows"
Cons: "for those flying to Saudi Arabia for pilgrimage or umrah, the crew is not knowledgeable on it."
Cons: "Previous flight cancelled due to weather conditions, and despite calling and having a lot of flexibility with time, we were unable to reschedule without massive charges. Our refund was quite low, and we will rebook on another airline. This, despite being a TK gold card member."
Cons: "I was supposed to be given two boarding passes through my check-in but I was given only one. This caused a lot of confusion on the Istanbul Airport. The staff there we unbelievably rude. They caused two passengers (on separate occasions) to miss their flight right in front of my eyes due to no apparent reason. They plainly refused to cooperate with passengers."
Pros: "Nothing, will never use this airline again."
Cons: "Worst customer service. Very uncaring and rude. Worst airline I have seen and I have traveled with many. Had doubts about using Turkish and a little less expensive ticket turned out to be the most expensive in many ways. Went to the gate 17 minutes early and the agents and the plane was there but was refused entry and was lied and told to go to gate 215 and missed the flight even though there were empty seats on the plane. Asked for help at the other gate but was given the run around and ignored by everyone and told to go to gate 214. After I went to gate 214 was told to go to customer service lower level. Turkish airline supervisor Mustafa Bogaz at Istanbul customer service held a grudge because I was upset and yelled at one of the supervisors and he told Mustafa and everyone not to help me and wanted to get back at me and said penalty in front of me to the customer service member I was speaking with. Mustafa lied and would not put me on a connecting flight and said I had to pay penalty and wait 24 hours. Told me to go to customer service outside the airport and would not call them after I told him I was ready to pay for a connecting flight and could not wait 24 hours and needed to go to work. Even though an American citizen was told needed a visa after waiting 1 hour in line and had to pay to exit the airport. The machine didn't work and the credit card was refused. Got stuck at the airport for 24 hours and missed work and a family event. Turkey is a hell hole and nothing works. Will never visit again. Mustafa 6 hours later was still holding a grudge and told another customer service member in Turkish in front of me to lie to me and say there was no emergency aisle seat available for the flight the next day. Got an emergency aisle seat the next morning when Mustafa wasn't there. Everyone in the customer service team including other supervisors took Mustafa's side and would not help me and lied. Everyone had no compassion and held a grudge."
Pros: "Lending was excellent"
Cons: "Boarding and airplane age."
Cons: "boarding was chaos seats were tiny and food was abysmal"
Pros: "Crew was great, movie selections were good."
Cons: "No warning or info when we hit a lot of turbulence."
Pros: "The entertainment and toiletry handout with slippers was the only enjoyable event"
Cons: "It took 57 mins of checking my passport and boarding card at 3 stations while standing in line prior to. Boarding. We underwent screening upon entering the airport and at customs. This subjection to standing in the heat in 3 lines of additional checking was lunacy. The plane was nasty , no tissue or paper towel was available in the bathrooms. The one toilet was out of order prior to taking off 1 hour later than our scheduled departure time"
Cons: "I didn't received my luggage same day Ithat was not find it and I had to wait 4 days to get it"
Cons: "Crew seemed harried, and even ignored me at times."
Pros: "The flights attending."
Cons: "The waiting time for next flight."
Pros: "I love Turkish Airlines overall. Their bigger international airplanes have more leg room for a coach for longer flights. Crew were courteous and professional."
Pros: "Plane was clean. Good food, nice details. Nice variety of entertainment."
Cons: "Entertainment system stopped working with about 2.5 hours left in flight."
Pros: "Best long distance airline I have flown to date."
Pros: "Cabin crew was quite attentive."
Cons: "Boarding at Istanbul airport took a very long time and was not organized. Meal preference was not recorded properly, so there was a scramble to find me a vegetarian meal. Flight was pretty delayed."
Pros: "The food was good, the flight attendants were mostly friendly and normal."
Cons: "While the flight attendants and crew inside the airplane were all friendly and nice , I can't say that for the employees inside the airport!!! They are the WORST employees I've ever seen! Multiple times, when I was trying to ask for help, they barely made eye contact or rudely ignored me! I was shocked! Never have I ever seen airport employees act so rude! One girl even was half asleep when I went up to her to ask for directions. She just pointed to the direction and didn't even look at me or say anything ! Never again will I fly with Turkish airlines."
Pros: "Clean, efficient."
Cons: "Inexplicably, food choices ran out and the crew were basically like tough luck...no explanation, aporigins or anything. My fiance who didn't eat meat was left eating bread and crackers."
Pros: "The quality of service, food and beverage variety, entertainment selection, and overall aircraft condition were superb. From the fresh flowers in the toilet rooms to the selection of top shelf alcohol, it was all first class, and all of this in economy. People who have not flown them will be amazed."
Cons: "The only thing I was disappointed in was the fact that the aircraft was a Boeing 777 which is new, but less roomy than the Airbus A330."
Pros: "Great service, awesome crew, delicious food, wonderful entertainment. They know how to take care of the people!!! My favorite aorline so far !!"
Pros: "Loved the food!"
Cons: "Although I had a book and good seat-mate, the movie screens stopped working after a few minutes for about 80% of us on the flight. That made for a very long 11 hr flight. There was no apology made to those of us with broken screens. and for boarding, the Airport screens when from no gate to "GO TO GATE" and we all rushed there, some of us 2 hrs early. They put us through security where we were stuck with no available restrooms for nearly 2 hrs before our flight. There was no reason for the rush, and there really should have been bathrooms for us."
Pros: "The movie selection was great. Flight times were right on track. No unnecessary delays. Food was good too."
Cons: "The incredibly long layover. 9+ hours. We were all cramped in this incredibly small space like sardines. Please don't decrease seat space more! Very uncomfortable seats. I could not get my seat to recline at all. Service was very slow. Especially clean-up of food trays."
Pros: "Everything was really great!"
Pros: "Security checks in a narrow area serving several flights to the USA took way too long time to board"
Pros: "There was an amazing chef that specially made a meal for me since I am a vegetarian and there was not an option to order a vegetarian meal when I checked in."
Pros: "Great staff Best airline food"
Cons: "Nothing to not like"
Cons: "The food caused food poisining"
Pros: "It was a good flight, what one would expect from an airline. The crew came by the right amount with drinks, etc."
Cons: "I thought the boarding was a little irritating. They had a random extra security check at the gate, and the process made me laugh a little bit. I didn't see any value that this extra security was adding, and I'm all about extra security... just not this experience. On the other hand, the extra security was also very frustrating to me because my previous Turkish Airline flight had arrived late and boarding had already started before I even got off the first plane. I just wanted to get through the gate and be done considering the big rush the delayed flight caused. Also, part of the last meal served was salmon. There were no alternatives to non-seafood eaters, but they did have enough other food on the plate, which made the situation bearable."
Pros: "Crew was very friendly and helpful."
Cons: "Seat room was small for me and hard to get comfortable. More leg room needed. Also Overhead compartments filled too fast and no room for my carry on."
Pros: "Comfort economy is a great option if you're lucky to get. Service, food, drinks and attention by the crew was great. Lot's of entertainment options."
Cons: "For some reason in Istanbul they don't give a plane a bridged gate, but take people by buses a lot. Interior was a bit outdated, and the USB sockets broken. 2 Hour delay wasn't great..."
Cons: "Actually we were denied at Istanbul to get on this flight because they said they have closed the gate,even if they knew we were coming with the transfer from budapest.after that they made us pay almost 900$ for a reboking fee in order to get us on the next flight,huge amount for a reboking fee which I am trying to get back at least half of my money,terrible experience,in Istanbul at the airport nobody wanted to help us,they don't speak english,I ended to pay almost 2500$ for me and my husband for the tickets"
Pros: "There was nothing enjoyable about this flight. I am re-thinking if I ever want to take another Turkish Airlines flight again. I gave them rave reviews on the flight from Chicago to Istanbul, could this possibly be the same airline?"
Cons: "Boarding process was chaotic and crowded. They should not be pushing a full plane load (777) through a tiny boarding area. By the time I got on the plane, all the overheads were full or overflowing. People were not being told to put one carry-on under the seat in front of them. The seats were the closest together I have experienced in a long time, probably since I flew Ryan Air. The spacing was totally inadequate for a flight that took 10.5 hours of flight time. We got stuck in a section with young children, and the inattention/poor behavior of the parents was ignored by the flight crew. Honestly, this was the WORST flight I have ever been on in my life and I have flown hundreds of thousands of miles over the past 40 years."
Pros: "great service, on time, good food and entertainment. Long haul flights are never fun but this was comfortable and pleasant"
Pros: "The plane, food and beverage service but especially the service from the flight crew far exceeded any expectations we had. We noticed the crew dealing with several difficult passengers around us and they maintained their calm demeanor and professionalism throughout the flight. I am also in the service industry and know what type of patience this takes. Your flight crew were exemplary through and through, bravo!"
Cons: "Our initial checkin was handled by a trainee in Chicago whom we told specifically that we were going to stay in Istanbul for one night on our way to Barcelona. She assumed that our final destination was Barcelona. But after verifying the tags on our luggage, I immediately told her that no, we were to spend one night in Istanbul as we had a performance (we're both musicians). Needless to say our luggage was not on the belt in Istanbul and after more than one hour we chased it down before it made it on the plane to BCN. Our tuxedos for our performance were in the suitcases and we were late for our performance in Istanbul. I will file a formal complaint with your company and I did save the luggage tags as proof. Unfortunately, this put us in a very stressful position, specifically after we had told your check in agent. The overall service was wonderful, however this check in agent truly needs a little more time and supervision before being allowed to check in passengers independently."
Pros: "I love everything"
Cons: "Same as the above feedback. Why couldn't Turkish notify us when our tickets were cancelled? Why does a persons entire itinerary is cancelled even if there are medical reasons for no show. Horrible experience."
Pros: "Flew from Athens to Chicago with a change of planes in Istanbul. Security was excellent. Flight crew very attentive."
Cons: "Luggage did not make the change of planes. Will receive the luggage in 3 - 4 days."
Cons: "Leg room"
Pros: "Again, food and service were good. Entertainment options were sufficient."
Cons: "Once again issue with legroom, however, since this was a long flight, I had to find a row with an empty middle seat to be able to get through this flight."
Cons: "I've managed to book the seats that I really wanted for my parents; however the seats have been reasigned while boarding and they ended up in a row with less leg room."
Pros: "I loved the food and the movies that were available. Especially with such a long flight, it's good to be kept entertained"
Cons: "Space was a little tight, as well as the boarding process was not in order. Everyone was allowed to go in at once regardless of the group or where the seat was and that was a little frustrating."
Pros: "The fact that I was not able to fly due to ethiad trying to make extra money was something I will Never forget"
Cons: "No airline has ever treated me this poorly. I hope this never happens ever again to anyone"
Cons: "I'm not picky with food but the Food was extremely bad tasting and at best tastelesss. That should never be served Anywhere! It was so bad that the first thing I did in O'hare is eat a meal, it never happened to me on an international trip. Drinks (soda and coffe) were limited and there was a shortage in them. Entertainment system was not working Plane was packed, spaces very tight"
Pros: "Flight on time."
Cons: "1. Seat changes are done last minute despite booking the seats online with out informing us. I felt that there was no point securing online seating early. Difficult to adjust seats in the last minute. I was separated from my family. Given wrong information about seats. Had to real work with staff to finally get seats adjusted. Not very easy to work staff. Understanding of English is not that good. 2.Had problems checking the luggage all through despite connection was through star alliance. 3.Had to wait in airport in transit to get boarding passes. Did not understand why it was despite having booked seats early. 4.Seats provided were not good. 5.Also head phones didn't work. I told staff three times and still no response. Finally gave up i had booked because ratings were good. But service was not even close to expectations. Dissapointed."
Cons: "I wasn't able to take the flight for the reasons mentioned above."
Cons: "The seats we had were very hard to recline. For the first 8 hrs of the flight w my sister and I could not get the seats to recline The flight attendants would pass us by without asking we wanted anything to drink. We felt totally ignored particularly dine we were seat in the center two seats in the middle section."
Cons: "Cramed. Bad food. NO CONTROL ON SIZE OF LUGGAGE ALLOWED IN CABIN"
Cons: "Food was horrible. First of all, we didn't get what we had requested. On top of it, whatever they had provided was substandard. Especially whatever they had given as sandwich."
Pros: "Timings good."
Cons: "Wheel chair assistance very poor, I suffered a lot."
Pros: "The entertainment options are much appreciated. The crew was cheery and helpful. The meals were tasty."
Cons: "It's a really, really tight fit in Economy. Super hard on the knees and I'm a short person. It was even hard for my 7 year old to get into semi comfortable position to sleep. On the way over from Chicago to Abu Dhabi, the crew walked by with offers of water regularly and even snacks...we really missed this courtesy on the way back from Abu Dhabi to Chicago. Water was only offered during meals and it was hard to flag down an attendant for water."
Cons: "Food could have been spaced out more evenly during the flight. First meal came out like 3 or 4 hours into the flight, second meal came out like 8 or 9 hours after that"
Pros: "A wide variety of entertainment available on board"
Cons: "The airline lost my luggage and the claim process is vague. I was told I will be contacted with my claims number at the airport. Thus far I haven't heard anything from the airline. The number given goes straight to voice mail."
Cons: "In the waiting area there was a smoking cabin nearby. It wasn't sealed properly and you could smell the smoke all around the gates. It causes me to cough. It would be nice if the room had 2 doors or else was located down a corridor away from the gates."
Pros: "In flight service and amenities"
Cons: "Long layover"
Cons: "I couldn't sleep on the plane."
Pros: "Overall flight experience was good, but the ground staff need to be more real time responsive and should own responsibility."
Cons: "My baggage is still missing and no one is responding to number presented on the sheet in Chicago, very bad. Please get my baggage to me and be kind to the customers in aftermath of the services."
Pros: "Professional staff, super helpful and accommodating, great with kids. Food is great if you like Mediterranean. Movies, TV, video games, music all free. Neck pillows for everyone on trans-Atlantic flights."
Cons: "New policy (thanks TSA) that prohibits laptops in the cabin. Have to check them and risk getting smashed."
Pros: "Excellent crew."
Cons: "Seat in front reclined too far back Fewer food options despite pre-requested meal."
Cons: "Terrible food. Couldn't care less crew."
Cons: "The flight is a 777 or 787. This is the flight has cramped up legroom in economy. It's a 17 hour flight and the aircraft is not comfortable at all in economy. The food is a hot or a miss. They have 3 items on the menu but chances are by the time they get to you they run out of the non veg options and you are stuck eating dal and pulav. Flight attendants on the flight were okay, not super helpful if you are traveling in economy"
Cons: "Hair was served in the food and the etihad airlines did not do anything other than offer a mere 10k goodwill miles and said even that they don't do but we're doing me a favor by doing so. I would never travel again on this airline ever."
Cons: "I mention below."
Pros: "Service was good"
Cons: "Seats are very narrow and uncomfortable. The seat cushion doesn't provide much 'cushion'. Some other competitor airlines have much better seats."
Pros: "On time / shedule ahead departure or arrival."
Cons: "Seating arrangement."
Cons: "Food. Not served according to the menu. Kochi to Abu Dhabi -vegetarian. Abu Dhabi to Chicago __vegetarian no options. -Vegetarian food not tasty.At last before landing in Chicago some non veg."
Cons: "There was a bad odor of the bathroom, also I asked a blanket from the crew, then after 20 minutes I got it. Also the little rude dealing from the one of the crew. Little islamic programs"
Cons: "Food was too salty! Crew needs to be more helpful if passengers are non English speaking; they could show them how to stretch the chair and pull it up while eating. Crew could also ask passengers what kind of movies or entertainment they like and show them how to operate!"
Cons: "They took close to one hour to check us in and give us boarding pass. Once it was delayed, with no time to get things in time for security and boarding we had to rush with two kids. Although there was one checked bag allowed for infant according to the reservations they charged us 100$ for additional bag. Despite them delaying the Check in process they said if I don't pay for the checked bag I will miss my flight. This is becoming more and more of a problem with American Airlines and looks like Etihad cares less for this and they simply told me in Chicago that it was American Airlines issue and not theirs! This is totally frustrating and I will avoid American Airlines connections And future flights with Etihad as well. International travelers watch out for connections with American Airlines."
Pros: "Emigration and customs at Abu Dhabi"
Cons: "Leg room between seats are too small and in flight service was not good"
Cons: "Wheelchair facility should be prompt. we had to wait for an hour to get it.. Also it is not that spacious.."
Pros: "I thought the food was awesome, and not just for airline food. The vegetarian that I had was excellent. Crew was very friendly and helpful, plane was clean, seats comfortable. On the long flight we were all supplied (even in economy!) earplugs, a neck pillow, blanket and earphones. Everyone has their own little screen and the TV and movie selections were good, like having cable TV in the air, but no commercials."
Cons: "The ear plugs looked pretty cheesy, but I had my own and never actually tried them. I could always use more legroom, but that is a standard complaint I have with all airlines."
Pros: "Ground staff was good"
Cons: "Flight delayed"
Cons: "On flight, the staff seemed to care little for even the smallest of request. On a 15 hr flight from Abu Dabhi to Chicago, I asked twice for coffee, once for juice and once for sandwich, and each time the staff told me to wait, once they were busy, once they were going to serve food in 45 minutes and once the sandwich was put away (I repeat, "put away"). My wife asked for mango juice, and they said, they do not have any left, they only had apple and orange juice. Within 10 min when they replenished the cart, they had mango juice. It seems that they were just plain lazy to do even to cater to the smallest request."
Pros: "Boarding, departure and arrival was on time. Check in staff very helpful."
Pros: "I was actually very sick on my 15 hour flight, no idea what it was, maybe bad food. The staff ensured that I had water, crackers and even had medication that saved me from the most miserable stomach pains I've ever had. Thank you again!"
Cons: "The guy in front of me reclined and I couldn't even use my tray at all. Had to hold me food and drinks in my hand. Unbelievable!!!!!! Horrible experience."
Pros: "The crew especially in business class were rude to others. We had an infant and the crew had no milk. the food options for baby was bad."
Cons: "The crew especially in business class were rude to others. We had an infant and the crew had no milk. the food options for baby was bad."
Pros: "Crew was very helpful and entertainment options were good."
Cons: "Food can be better and limited access to WiFi (free) would be great. It was too expensive per flight."
Pros: "Everything else."
Cons: "In other wise excellent service, carry on bag size policy is not practical, Please keep it similar to other airlines. Please don't expect us to get a separate bag size to fly on Etihad. This one headache which could remove Etihad from our future travel consideration."
Cons: "The nine hour delay. The lack of information and run around during the nine hour delay. The lack of information and run around once we landed and got our bags, were rebooked on new flights, were given hotel/food vouchers."
Cons: "They could not deliver my bags to the destination.. And chose to say all.my 4 bags were with customs.. The flight was delayed by 8 hrs and the way they handled the passengers was pathetic.. None showed any concern. They did not provide food during the wait time.. Every one just refers to go to some other person and no one answers.. This was the case for all the passengers.. I really hated to travel with them..they could not even give proper connecting flights after the delay despite stressing. I had call them and confirm my tickets after I was actually given a ticket in the airport.. I wasted 2 hrs and found that they gave me 2 diff flight for me an my wife despite me asking them.. And finally they told it was done.. Next day I try to check in and AA says there is no ticket.. I call etihad again, they booked to some other destination.. Had to change.. My travel with etihad was really very agonizing.. The food was even worse.. They judge u when u ask for non veg.. They said we take u guys don't eat non veg!!!! Pathetic crew..."
Cons: "Bad food choice for meals. Poor boarding sequence. Parking aircraft on cargo Area and then using buses to move passengers to the terminal at Abu Dhabi. Older planes compared to the new A380 on Emirates. Poor crew performance (not keeping up with the cleaniness of restrooms). 9 hour overlay at Abu Dhabi and no meal or other voucher."
Pros: "1. Good food with healthy options. 2. Clean bathrooms and always kept up 3. Polite and accommodating staff"
Cons: "1. Entertainment system is a dinosaur. Touch screens could be lot more responsive or please make the entertainment system a BYOD model - I'll bring my own tablet, etc. 2. The seat spacing between seats and between rows could slightly increase. I do know that airlines are constantly trying to keep prices low by increasing the number of passengers...but I believe there is room for a little bit of compromise there. The spacing now is only a tad bit roomier than a domestic flight...that seems a bit too greedy by the airlines."
Pros: "I will never fly with Etihad in the future. My bag was delayed for 7 days and the only retribution I will receive is about $100 from Etihad. The airline is almost impossible to reach since they have extremely limited hours in their baggage claims dept and it took about 5 days before they even located my bag. It was another 2 days before I actually received my bag."
Cons: "Rude staff"
Pros: "Spacious seats Decent service and staff"
Pros: "Air Berlin crew and plan were great"
Cons: "The terminal at TXL was outdated. We had to go through passport control to "enter Germany" unnecessarily between connecting international flights. Once in the gate area, there was not enough places to sit. People were sitting on the floor like animals."
Pros: "they only provided food coupons expecting us to run around enquiry tables in strange placeto find our way out to chicago. ultimately with 6hours delay we were able to reach our destiny with out our baggages in a new place."
Cons: "its past 3days since we reached Chicago with no fault of our we didn't get our checked in baggage."
Airlines flying from Kuching to Illinois have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Kuching to Illinois
Masks required on board, masks provided on flights from Kuching to Illinois
Social distancing seating
Middle seats unavailable to book on flights from Kuching to Illinois
Testing for antibodies, testing for symptoms for flights from Kuching to Illinois
Waiving of change fees. Search flexible flights from Kuching to Illinois