Daily cleaning, installation of cabin HEPA filters on flights from Lafayette to South America
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Scores according to KAYAK customer reviews
Cons: "Again all was perfect"
Pros: "Great crew."
Pros: "Friendly crew"
Pros: "The crew did their best to deal with delay."
Cons: "There was an absolutely awful job done by both Delta and Kayak of informing us if additional delays, new gate assignments, when the plane would be reboarded. Also, people were quite angry that the plane had to be cleaned between the time we got off and the time we reboarded. Just get us home."
Cons: "Better flight scheduling."
Cons: "My suitcase was broke at some point and also items in my suitcase."
Pros: "Connecting flight attendant was extremely helpful"
Cons: "Delayed due to weather this missed the first connection then bumped from first class by a rude gate agent in Atlanta"
Cons: "Plane was hot and sticky. The air from the vent was not cool."
Pros: "It was quick"
Cons: "The head sets cost $2 There wasn’t food served It was very cramped."
Pros: "United Airlines culturally has a very big issue. The crews are not friendly and the seating is awful."
Cons: "No charging outlet."
Pros: "It was fine. They didn't charge me for the exit row, so that was nice"
Cons: "N/a. It was fine"
Pros: "The snack between two meals"
Cons: "The main dish of meal, Tooth brush"
Pros: "Everything went smoothly"
Pros: "The folks at Delta Airlines were great! Helpful and attentive both on the ground and onboard the plane."
Pros: "The staff were spot on excellent"
Pros: "Professional, courteous, and responsive attendants and flight crew."
Cons: "Surrounded by screaming kids, screaming adults and no AC"
Pros: "Lots of water"
Cons: "Old cramped untidy and limited drink service"
Pros: "Overall everything was great would definitely recommend delta to others ."
Pros: "flight was on time..arrived early..friendly staff.."
Pros: "The fact that there was a screen for movie selections and a charging port for my phone and the flight attendants were super nice"
Cons: "No Gluten free option"
Pros: "Flight was on time, crew was friendly, plane was clean, and boarding was painless and efficient. Food was served which was a huge plus. I appreciate having a choice of almonds for a snack."
Pros: "Please see above. Sherry was amazing"
Cons: "Plane was small and older but it was a short flight"
Pros: "As poltronas estavam OK."
Cons: "No voo MEX-GRU o Sistema de Entretenimento nao funcionou por quase 3hs. A refeicao foi muito fraca, tamto no jantar quanto no café da manhã. Onde ja se viu comer feijão preto com onelete no cafe da manhã??? Deveriam pensar no tipo de passageiro q estao atendendo."
Cons: "The poor service provided to customers when a flight gets delayed, there was no explanation, no gate, we were walking around the airport without any information and the food voucher barely cover a meal."
Pros: "Food was good Movie technology was good Staff was helpful Aircraft was spacious"
Cons: "Not a lot of family movie selection"
Pros: "Flight crew was friendly."
Cons: "Flight delays due to maint crew not being onsite for 2 hours. Overbooked flights for both sides of trip"
Pros: "Absolutely nothing."
Cons: "These people are reprehensible. They refused to cancel and refund our tickets when the bride-to-be in a wedding we were supposed to go to was diagnosed with cancer and the wedding was cancelled. Every customer service person we dealt with was uncaring, incompetent, and completely useless."
Pros: "The boarding process in Atlanta was as smooth as could be expected given that it was a full flight. I appreciated the gate announcer's suggestions to everyone about how to ease the overhead baggage crunch."
Cons: "Economy is very tight quarters."
Pros: "It's Delta, so I got miles."
Cons: "Cramped seats, no food. It's not what you'd expect from Delta. Exit row doesn't help, and forget the bulkhead if you're over 5ft 8in"
Pros: "On time. Good customer service. Easy route, no hassles."
Cons: "Spent $130 on a very uncomfortable aisle seat."
Pros: "The staff was so friendly, and funny!! Loved the movies offered and snack choices. Updated aircraft"
Pros: "We flew a plane that had 2 row seats. I booked that for my daughter and me as well as seats ahead of an exit so we would have no one behind as. Great seats and they reclined quitea bit. We were very pleased."
Pros: "The flight left on time and we got in 15 minutes before the scheduled time. Awesome service from gate to gate."
Cons: "I didn't like that I had to pay for my bags and still purchase food on plane. The price for ticket is already overpriced to begin with. Fuel is cheaper, the planes burn less fuel due to updated design and still the tickets are three times the cost of five years ago. No one should have to pay for bags period. Show that you really care."
Pros: "Good flight. Typical air travel"
Pros: "Fantastic SFO-based crew serving Delta One cabin. They are attentive, and constantly walk around the cabin to provide service."
Cons: "Delay at JFK (first, the inbound aircraft coming late, then 2.5 hrs taxing at JFK, finally landed in SFO but the gate was occupied)."
Pros: "Service. Sweet attendant."
Pros: "Enjoy able"
Cons: "I was separately seated from my husband and had to seat in the middle because my ticket status was economy"
Pros: "shorter flight"
Cons: "Entertainment system is not working."
Pros: "It got me home."
Cons: "Although I paid for a first class ticket I was seated in coach. The plane was a commuter jet, and I suspect that Delta added one or more rows of seats because even though I'm of average height and less than average weight I had no leg room at all, and the hip room was minimal at best."
Pros: "This was a 767 and we flew first class, so we had the more private, reclining seats with the advanced electrical and USB outlets. The flight attendants were excellent and I had a special meal request, which they confirmed and served me well."
Cons: "Nothing. the flight was great!"
Pros: "Good movies"
Cons: "Unsmiling, miserable staff. Seats like concrete. Cheap and nasty snacks"
Pros: "Crew was efficient and friendly."
Cons: "I was seated in toddler central with one squirming next to me and the one ahead of me that thought her seat was a rocking chair. She banged my knees til.mom finally told her to quit."
Pros: "Crew was amazing and seats were very comfortable"
Cons: "Could be better not paying $180 for my bag!! I asked in Chicago for the price on my way back and they told me $ per bag! I trusted them and when I was at the airport they charged me 265 dollars for 3 small bags! They liked to me"
Cons: "Mas separación entre pasajeros"
Pros: "It was empty"
Pros: "Nothing outstanding."
Cons: "Seats Could be more comfortable. The seat was too stiff."
Cons: "Fue un viaje , sin ningún problema satisfecho sólo con algunos detalles en cuestión de equipaje no se si son los trabajadores de la aerolínea, ya que mis maletas sufrieron varios daños las 4 q traían espero la aerolínea preste más atención en estos detalles ."
Pros: "Crew was great, service for the price was excelent"
Cons: "Lugagge took a little longer time then expected"
Cons: "Same problem with first flight, was charged again for checked luggage because I have a connection in Dallas even though the ticket was purchased at the same time"
Cons: "Salida del avión"
Cons: "I got singled out by a staff member to request me to check my bag while the passenger behind me had a bigger carry on bag. My other 2 friends had carry on backpacks about the same size as well but they didn't get stopped. I didn't know why I got picked on."
Cons: "Even offered a Boody Mary Zor other drinks on the short flight!"
Pros: "I was afraid I my not be able to recline my chair but thankfully it worked, i was so much more confortable than the firts flight."
Cons: "to much use of plastic for the food. The planet is full of plastic. By the year 2050 there will be more plastic than fish in the ocean. AEROMEXICO can do something about it, be part of the solution, just by changing the cups to paper cups and the forks,spoons and knifes to reusable ones."
Cons: "No pude tomar mi vuelo por un error entre su plataforma, la de priceline y la de Aeromexico en el que finalmente salí afectada yo.. Es la peor experiencia que he tenido y no volveré a utilizar sus servicios."
Pros: "Free movies, bags, snack, friendly crew."
Cons: "You promised a full meal, I got a small ball of pasta, zero protein."
Pros: "I had a lot of space for legs on this one, and was seated o the last row with the fun air crew"
Cons: "Waiting on taxi for an hour before take off."
Pros: "I love traveling with Aeromexico, great airline. Seats are comfortable."
Cons: "I don’t like the Aeromexico is becoming a little like Volaris when it comes to checking in. Even though you arrive at the airport 3 hours before your flight (international) you check in online, and you print out your boarding pass, you still wait in line for almost 2 hours. I hope they find a way to speed things up."
Pros: "Right on time, great entertainment and decent food"
Pros: "Flight on time. Interior airport signage very difficult to find your way around. However airport staff around to help."
Pros: "Again food service was good."
Cons: "On this flight my husbands screen didn’t work at all. So I’m both flights we were forced to share."
Pros: "It would be nice if you could use the AeroMexico app and watch entertainment on your phone, without paying."
Cons: "There was throw up on the row in front of me and since no one on the flight before said anything it didn’t get cleaned up right so it had a smell to it."
Pros: "Smooth flight all around. Didn't use the entertainment"
Cons: "Seats were a bit hard."
Pros: "The flight was on time, the crew was polite and attentive, and I appreciated the meal."
Cons: "The temperature in the plane got very cold once we reached peak altitude - folks in my row felt the same. The flight lacked wifi and power outlets, but it's a budget flight so that is acceptable. However, some budget flights/airlines do offer that."
Cons: "Rough Landing"
Cons: "No personal entertainment. The plane was too old. No previously allowed to choose seat."
Pros: "The huevos rancheros that they served for breakfast was pretty good and our flight arrived early."
Cons: "It was awful. My original flight was scheduled to depart March 30 at 11:55. Then Aeromexico changed it to 1:35am in March 31. They refused to let me change flights when this happened. I wanted to fly standby on an earlier flight, so I called everyday for 2 weeks to confirm how many seats were left. Everyone I talked to told me I could fly standby if it was he same day as my ticket. I got to the airport and the flight attendant at check in told me “standby doesn’t exist.” When I asked how much it would be to change my ticket, she just said “very expensive.” She told me she’d have to check me out of my current flight and risk me losing my seat on that flight, because it was overbooked just to see the price for the earlier flight. I told her I’d be willing to pay up to $200 to switch to the earlier flight and she told me it was very expensive and she wouldn’t do it. I came back later that night and took my scheduled flight. I carried on my bag from SFO to MEX. On my second flight from MEX to BOG, the attendant told an older woman she had to check her bag because the overhead was going to be too full. I volunteered to check my bag instead so she could keep her bag. Then Aeromexico lost my bag. When I got to BOG, they told me I couldn’t have a voucher because it was my fault for bringing a bag that was too big. Finally they gave me $100 because the next day was Easter and I had no clothes for church. I wasted over 2 hours of my vacation at the Bogota airport while Aeromexico searched for my bag. They said they’d call as soon as they found it. No one ever called. I called and they asked “what color is your bag?” I said “red” and the attendant said they had it. It was delivered several hours after this call despite the fact that the airport is less than 20 minutes from where we are staying. I didn’t think an airline could be worse han United, but Aeromexico steals the cake."
Pros: "On board service, entertainment and food was a nice surprise. Wine and beer offered free of charge with the meal, great movie selection without charge as well and very helpful crew during the boarding process. Seats in economy had plenty of leg room and space on the sides."
Cons: "Food was good and better than my experience with other airlines but still not as good as it use to be a few years ago."
Pros: "Aeromexico was very accommodating even though I was late, got great seat and even food!"
Pros: "Surprise first class!"
Pros: "Boarding ran very smoothly, nice staff. It was nice having WiFi during the flight. Very good leg space between rows"
Cons: "Food was not the best. Just one option of breakfast, it has been better. Awful, awful landing! One of the worst landings of my life and the captain said nothing about it."
Pros: "Easy, inexpensive flight from Chicago to Mexico City."
Cons: "The heater on the plane were to high"
Pros: "Aeromexico's fare was competitive, and they got me to my destination on time."
Cons: "Aeromexico's online check in system needs a total revamp. Trying to check in online was a nightmare. I eventually gave up. Also, they charge extra for checked luggage, like most airlines today. What's different is that they make it really difficult to pay for your bag. After I waited in line to check in and the agent confirmed my reservation, I was sent across the concourse to a separate Aeromexico office to pay for my bag, rather than simply paying at the check in desk. I was lucky I had the extra time to make it to the gate to catch my flight."
Cons: "My luggage wheel was broken :("
Cons: "The flight from DC took a lot of time, as consequence I missed the other flight to Zacatecas. Now I have to wait 10 hours and the outrageous part is that I had to pay $200 extra for the other ticket"
Cons: "Missed flight due to my connection flight being iver one hour late"
Cons: "No solution was provided to travelers who needed to be at the destination on the originally scheduled date. Had to spend a fortune on another airline to get tinny destination as Aeromexico offered (and as of yet still has not) no solution"
Cons: "5 hours late and the worst customer service ever"
Pros: "Selection of Mexican Movies"
Cons: "They should leave you peanuts even if you are sleep!! Hehehe lol"
Pros: "Didn't like much."
Cons: "Seats don't decline much. Worst of all, no pillow in business/ first class"
Cons: "Flight left almost an hour late."
Cons: "I didn't like that Aeromexico didn't want to change my flight I had an family emergency and they don't care they just told me they cannot change my flight at all"
Cons: "The crew had the worst service and attitude, they didn't ask me for food options, they gave me pasta without asking. Rude manners"
Pros: "Good legroom"
Pros: "Very nice crew, super professional"
Pros: "We made each of our flights only by the will of the Aeromexico crew and they were extremely friendly. The seats were pretty comfortable."
Cons: "The food was a ham sandwich, and the ham was kinda gross. The seats on the flight are simply too close together, even for an average sized male (5'11")"
Pros: "crew was very nice"
Cons: "40 minutes delay to take off"
Pros: "Everything was excellent except for the treatment in Mexico with aeromexico when registering my luggage, poor customer service."
Pros: "Everything about Premier was excellent."
Cons: "Entertainment screen in first class seat didn't work."
Cons: "4 times I asked for a blanket, and finally when I put a not very nice face I get it."
Pros: "The seats were extremely comfortable. They provided free entertainment."
Pros: "Good crew"
Cons: "Individual screens for passengers , it was an international flight that looked like a bus ride. No movies via phone"
Cons: "Mejorar el espacio"
Cons: "my luggage arrived wet, nobody was responsible for it"
Pros: "The people working for Avianca were especially helpful and curious. We need extra help with wheelchair assistance for my wife."
Cons: "We delayed one day do to rescheduling"
Pros: "food,movies, prices"
Cons: "No reason was given for delay, I was disappointed in that I payed more to arrive 3 hrs earlier yet I came in after the otherwise available flights"
Cons: "The food terrible"
Cons: "late departure"
Cons: "Our flight was overbooked and we were moved to a later flight causing a 7 hour layover and arrived at 2am the following morning."
Cons: "Broken entertainment control set seat 11 window."
Cons: "No snack"
Pros: "Customer service"
Cons: "My prepaid seat was not taken in consideration."
Cons: "Lines are very long and the check-in staff are not good at their jobs. For example, I arrived 2 hours early and they ended up letting half the line cut in front, which made me barely make my flight."
Cons: "Did not offer enough WATER."
Cons: "The Avianca flight was over 4 hours late leaving Trujillo and blamed it on weather. Why don't they rearrange and prepare for this if the airport often gets fogged in during this time of the year? Instead they and other airlines leave dozens of travelers stranded. We lost our connecting flight to Iquitos, and after Avianca refused to reimburse us or put us on a different flight we had to purchase another flight with Viva Air with our own money. No accountability or respect for the consumer."
Pros: "Entertainment, crew"
Cons: "Several flights were delayed and canceled on last minute."
Pros: "On time, food service"
Pros: "Good food, kind staff, free booze"
Pros: "The attention and services"
Pros: "Everything was perfect"
Cons: "Everything was good to be honest"
Cons: "No snack, and The airline used styrofoam cups which is not environmentally sustainable"
Pros: "The food was fabulous!"
Pros: "Clean comfortable and on time"
Pros: "They took me to my destination"
Cons: "Veeery late, no information"
Cons: "departed late, we have to wait 20 minutes on board, flight arrived late to destination and in Lima airport were not gates, no buses available so we have to wait another 25 minutes in the plane, once in the terminal another 15-20 minutes waiting luggage"
Pros: "one more bag"
Pros: "Nice meals, attentive staff"
Pros: "Efficient and nothing annoying."
Cons: "This was on Avianca, not American Airlines"
Pros: "Seats were very roomy, both in with and legroom. The whole flight experience was good."
Cons: "Headphones on a short-haul flight were used and we're clearly dirty with dust. Drinks on the flight are quite particular. There were people who asked for beer and got a can, others who asked for the same got just half of the can."
Pros: "salio y llego en tiempo. La tripulacion fue muy cordial"
Cons: "hacia mucho calor en la cabina"
Pros: "The landing was excellent"
Cons: "Lack of organization in stowing carry ons inside overhead cabins"
Pros: "Flight was on time. Easy boarding. Smooth flight."
Cons: "In flight entertainment was below expectations"
Pros: "I didn't like at all. I will never fly with this airline ever again"
Pros: "On time performance; friendly, competent staff."
Pros: "Avianca personnel helped as much as posssible because I am a frequent flyer in Star Alliance but there was only so much they could do"
Cons: "The itinerary I selected from Kayak site was impossible to accomplish especially with checked luggage because they would not transfer my bag from one airline to the next. Although I got my luggage quickly and got to the check in counter right away, the flight had closed and I had to wait for the next flight."
Pros: "Immediately after I finished with the check in agent, two men flashed police badges, grabbed my bags, and took me to a sketchy back room upstairs and absolutely tore apart my bags. While my bags were being searched they peppered me with questions. It lasted about 20 minutes and it was extraordinaryly stressful because they didn't seem to care if I was going to miss my flight. Normally, i wouldn't blame the airline for this, but another lady who was similarly harassed said that when she asked someone they said that if you're traveling alone and booked online, you got flagged for this extra screening. (A young German man was also dragged to the back room... we were all very non-Andean looking). That is ridiculous criteria to prevent anything- terrorism or drug smuggling! I would think the airline/police could come up with better criteria. Also, there was no drug sniffing dog and they didn't even have me turn on my gigantic camera... which I have had to do in the past to demonstrate that it was functional. Horrible."
Pros: "Delays. Gate changes on both flights."
Pros: "the people were very helpful and understanding of the situation."
Cons: "that my flight was late causing a chain reaction of all other flights to be useless and thus changing all my flights and giving me another day in an airport."
Pros: "The helpful crew"
Cons: "Check in crew were awful. Told us that there was a sick passenger on the plane and asked if my friend and I would volunteer to take a flight out the next day, that star alliance would put us up in a hotel over night, pay for our evening meal and fly us business class in the morning, that all we had to do was wait at our departure gate And someone would call our name before boarding. We accepted, waited patiently, then we were scolded for having our checked bags with us and told multiple different conflicting stories about how we were to board our flight, that volunteers were no longer needed. I checked multiple times with check-in crew to confirm that the scenario was a go. They confirmed each time, so I canceled my accommodations for the evening in Lima. The change up at the gate left for a big mess to clean up. The gate crew kept arguing hat they never told us to cancel our Lima plans. But that was besides the point. The point was, they told us one thing, there was a major breakdown in communication among check in and gate crew as well as between all crew and me and no crew member took ownership or apologized for the flub up. And I'd like to point out, this was not a language barrier issue, all flight crew spoke English fluently. One crew member said all volunteers were obtained and they no longer needed us, another said that the sick person flying (the initial issue) was no longer flying, so no volunteers were needed. crew never owned that. they suggested that it was our issue that we canceled our plans. We were able to fix, but incredibly disappointing and frustrating experience."
Cons: "Airline is run like a circus, horrible experience going to and from Cusco from Lima. I do not know how their poor employees work under such stressful conditions. Spend the extra money and fly LAN or LATAM."
Pros: "Good entertainment set up"
Cons: "Gross smelly bathrooms, only vegetarian meal options"
Pros: "Service was good"
Cons: "Several of the seats were broken - not sure why they insist on everyone raising their seatbacks for security reasons while they continue to operate flights where customers can't raise their seats. Maybe this isn't that important after all? The plastic backs of the chairs has clearly been refinished but the finish has worne off or been etched with customer graffiti."
Pros: "Although we were in "Economy" class, it felt just like Business. Lots of space to stretch your legs, personal TV monitor on the back of each head rest (Including HBO!), and even though it was a short 1.5 hour flight we were served drinks and a meal."
Cons: "The meal was average to sub-par, but than again it was a short flight and a warm meal was actually a pleasant surprise."
Cons: "Ran a little late."
Pros: "On time"
Cons: "Upgrade seating"
Cons: "We had to wait for about seven hours at the airport because the flight was delayed."
Cons: "The flight was delayed for almost five hours."
Pros: "No problems"
Cons: "No issues"
Cons: "Flight to Houston delayed due to air traffic"
Pros: "Crew was great and seats were comfy"
Cons: "Despite dozens of empty seats in Economy Plus, flight attendants refused to allow anyone to move into the 8 vacant rows keeping us crowded in coach economy."
Pros: "Amazing amount of legroom! Very comfortable seating, even in economy."
Cons: "I would like to see passengers behave better. One lady pushed in at boarding and went ahead despite the checker telling her she was out of order, Another passenger used both underseat storage in front of him and under him so the person in back of him had no place to put things. Staff should try hard"
Pros: "Timing and available seats"
Pros: "Agent at the gate"
Cons: "My seats changed so my son and I were not sitting together. The agent at the gate was wonderful and got us seated together. I had to use the restroom and the flight attendant seemed put out, and gave me a dirty look. She than ignored me and almost hit me with her cart."
Cons: "45 minute delay due to passenger self-injury, then turned around half-way across the Atlantic due to another passenger medic."
Cons: "A very old B757. late departure. No explanation."
Cons: "Even in economy plus, the seats of this aircraft are not very comfortable"
Pros: "Left on time, friendly crew, comfy flight."
Cons: "For reasons I still don’t understand my baggage didn’t travel with me and I was not able to get it until several days later"
Pros: "United continues to deteriorate with awful food and entertainment. I paid fir a premium seat and was greatly disappointed because it was so uncomfortable."
Cons: "See previous comments"
Pros: "The flight attendants very sincere & nice. I love that their was a lot of leg room on the flight as well."
Cons: "There was no entertainment alternatives."
Pros: "On time departure, no kinks, good seats."
Cons: "Gate changes"
Pros: "Staff was nice and accommodating. Plane ride was smooth."
Cons: "DELAYS. I had 4 flights within a weekend all with United and EVERY flight was delayed. The plane also heading to Newark ahead of us was overbooked and some people were pushed onto our plane, not a big deal if all can fit on the plane...but we wouldn't have if it wasn't for the delay causing those flying to Boston to miss their flights. Frustrating and adds an element of concern when faced with delays when the weather is fine. The internet on the plane is also confusing to use...should be clearer. Mistakenly booked my flight before realizing the new carry on policy, so trying to pack everything into a tiny bag to meet requirements was frustrating... definitely don't think I will be booking United again."
Pros: "Comfortable seats"
Cons: "Had to wait and check in at the counter rather than the kiosk due to having an economy ticket and they had to make sure I only had a personal item"
Pros: "Crew was great"
Cons: "Flight left really late"
Pros: "economy plus"
Pros: "Easy boarding, room for everything!"
Cons: "On our returning flight, although I'm certain I seated us together, my traveling partner and I weren't seated near each other."
Pros: "Security was quick and efficient. Boarding was extremely organized. The airline attendants were attentive. The pilot on United informed us when the possibility of hitting turbulence occurred so we could adjust accordingly. Overall, great travel experience."
Cons: "AC was extremely cold"
Pros: "Staff and the pilot got us to our destination safely and with out complications."
Cons: "One of the fight attendants answered no to moving to an empty seat saying it was an Economy Plus seat but in less than 3 minutes another passenger freely occupied that seat. Really?"
Pros: "Plane was a little roomier than the A230"
Cons: "No audio or v ideo on almost 5 hours flight to Phoenix. Plane was full and seats very tight on A230. The return flight to Newark was no better. Tight connection thru Houston. DIRECT TV did not work on the 737800. Many of us had connecting flights, flight attendants should have announced that people who without connecting flights to remain in seats while those of us with connections deplanned. Seat did not recline"
Pros: "Trip and treatment were ok... but tv is way expensive. Avianca offers you a wide range of movies and tv series for free."
Cons: "The United flight out of LaFayette left late. We told them we had a connecting flight to Phoenix. They told us to "run". We ran about a half mile to the other gate for them to say we were too late. So yeah stuck overnight in Houston and not sleeping in my own bed tonight and missing work tomorrow morning. Not acceptable."
Pros: "The crew is really nice. They are considerate and helpful as if they know you will be bored through out the flight."
Cons: "You get no food. One advise for the company, do not serve alcohol on 6 AM flights. Just serve some eggs or bread. Try to compete with international airlines like emirates and not greyhound buses. The entertainment system requires you to download the app on your phone and you need to buy the internet."
Pros: "Crew was nice and attentive."
Pros: "Professional staff"
Cons: "The departure gate was changed 3 times to terminals very far away. It was a bit tiring to dash to the different terminals in order to not miss the flight"
Pros: "Really short flight. Everything was up to par."
Pros: "Easiest boarding process I've ever had. Terrific!"
Cons: "No in flight entertainment, small cramped"
Pros: "I was on an exit row so I had a lot of room and could sleep comfortably. The luggage came quickly and both pieces were there!"
Cons: "Noisy children kept waking me up but I know that was beyond the control of the airline."
Pros: "They gave us free entertainment"
Cons: "We took two hours in taking off"
Pros: "I'm not a frequent flyer so I can only compare to my 2 United trips (1 last year and the most recent) but the experience was great. Thanks"
Pros: "The flights were all on time, we had no problem getting through TSA, despite the fact that the airport tonight open until 4 AM for our 530 departure from Lafayette, Louisiana . United agents were there to get us through quickly at 4:15 AM. Because we were being met in Managua at noon and moving in with families that afternoon, there was a little margin for error."
Cons: "There was nothing not to like."
Pros: "The time of departure was 5:30 AM, and I was concerned that we'd have trouble with TSA, competing with other early morning flights at a small airport whose terminal only opens at 4 AM. But the United ticket counter handled us efficiently and we were seated in the boarding area at 4:25."
Cons: "Nothing to not like. Everything went smoothly and we arrived in Nicaragua on time and the rest of our complicated plans for the day went perfectly. And that wouldn't have happened if we had run into glitches."
Pros: "It was delayed by over two hours. A friend flying with us was told repeatedly by Silver Airways staff that he would not make it and they would not print him a boarding pass. He went through United and made the flight. United walked down to the Silver desk and printed him a boarding pass and brought it back."
Cons: "A lot of turbulence but what can you do."
Pros: "The staff"
Cons: "The asian snack"
Pros: "Crew was smiling very polite even though it was a crowded flight to FLL and back to EWR."
Cons: "There were not one but two dogs on the flight which I had an allergic reaction to. Thank goodness I travel with extra allergy medication in my purse. The owner of the dog in front of me keep insisting the dog was hypoallergenic. What matters is my reaction or the person who is allergic reaction to the dog's dander even if they claim it's a hypoallergenic dog. Once I had a severe reaction on a United flight and the cat was no where near me, but the air is circulating so I has to take benadryl. There should be some consideration for people who have health concerns without making the customer feel like we are a problem."
Cons: "having to check bags that normally fit in most overhead bins"
Pros: "I like very much, nice and smooth, I'll recommend this company, food was good attendant excellent and friendly crew. Thank you it was a pleasure travel with United Airlines"
Airlines flying from Lafayette to South America have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Lafayette to South America
Masks required on board, masks provided on flights from Lafayette to South America
Social distancing seating
Middle seats unavailable to book on flights from Lafayette to South America
Testing for antibodies, testing for symptoms for flights from Lafayette to South America
Waiving of change fees. Search flexible flights from Lafayette to South America