Everything was great except the boarding experience. After the check in, they "packed us" in a small area, very hot there. It would be nice to be aware of this, I'd wait on the outside area
Chaos at the gate while boarding - no clear signs or announcements
I liked everything: the service, the food, the cleanness. I flew last year with Qatar Airways, so I can compare. Emirates did much better! Especially their meals and service.
Ove the A380 planes. Comfortable seats. Served great Indian food and Masala Chai!
Boarding, seats, entertainment and service were all great. The food was great except for the fact that there were too many sweet items.
Flight was pathetic, felt like a old plane was modified and brought in service. Didnt like the aircraft at all. Crew and services were good.but aircraft totally dissappointment.
Enough vegetarian food was not available on the flight for all vegetarian guests on the plane. Crew did not adequately handle this experience
Worst ever. No assistance and communication from Emirates crew. No visibility of when the flight is flying. Couldn’t understand if we can go to lounge to take rest. Emirates system at a certain point said flight is not operating and suggested to take the next flight and in few minutes it suddenly opened the gate for boarding. unsupportive and rude crew. Worst experience ever. Flight was delayed by 5 hours so need the compensation for that.
Emirates flights always nice. Service rendered by the staff is superb.I am always comfortable in Emirates flights.
Overall experience was bad , one does not expect after travelling for 14 hrs in Boing 777-300 ER to be pushed in to a craft with a extermly poor seating pitch, no room for hand baggage in the luggege bins and extermly poor service quality. This patch made my overall expereince mediocre and would definetly look for better choices when flying in or out of Delhi in future.
Flight and flight service was great. When a flight is cancelled, publish to all affected with email and txt. Explaining the way forward.
Looks like a local flight. Food was horrible. No entertainment system.
Economy travel is really hard with no room to move especially when the person sitting beside you is an XL or XXL size person who if moving could hit your face
There was not enough staff during boarding which had created big problems . Another thing once you enter gate area there’s no way to use bathroom and you have to be in that area 2 hours before boarding which is too much.
I would advice everybody not to fly by Indigo, no entertainment in flight, rude behavior of staff, worst experience of my life
Flight could have been better. Sandwiches provided in the meal were inedible. Service was pathetic
Ordinary Indian food... Not great. Limited movie and TV selection
Each and every requirement was nicely provided by all staff no very be happy
Qatar said few times that the luggage will be at the final destination but they were wrong. Please check where your port of entry is at the destination. This is where the luggage would be. The food was terrible.
We were stranded in bus for 10 min waiting for baording..Specially when you are traveling with kids and long previous flight. Flight has no information regarding time to destination. Wish to have screen for international travels.
We had a good flight experience with this airline despite reading many negative comments
My recent experience with ASKY Airlines was disappointing. The check-in process was disorganized, and I was provided with inaccurate information regarding baggage requirements, resulting in unforeseen expenses. Additionally, the ground staff demonstrated a lack of professionalism and appeared insufficiently trained to handle passenger needs effectively. Regrettably, this initial encounter has left me reluctant to consider future travel with the airline.
The Boeing 737 MAX on this route, flown in the middle of the night, is an UTTER FAILURE for business travellers. The whole point of business travel is to arrive alert and recover from travel quickly, and this little aeroplane with its quarter recline uncomfortable business seats does nothing for that. It’s a small step up from economy in that you have decent legroom, but that’s it. Absolute margin at the cost of the traveller.
The use of a domestic carrier without entertainment was disappointing and a let down
Customer service and the food was great. If the announcements in English could be said slower for the customer to understand what is being said. Due to ascent, it is difficult to understand. repaeting would help.
Choice of Vegetarian Food in Economy class needs overhaul improvement
Flight was smooth but unnecessary long because we had to refuel at FCO Rome. Air hostesses service and response to call light could be better. Both planes were old with broken seat arms and toilets. Why Africans had to be given the farthest Gates is what baffles me and why we have to pay for Aisle seats I found really strange. Is there ever an end to ripping people off even after paying over $2300 for one seat.
Luggage delayed for one day. I called customer service, and they had no info and no empathy. Boarding was very disorganized and chaotic. We went nearly 7 hours with no food or snacks on the flight. This is not an airline that has respect for its passengers.
The wifi service was really poor I try to use it the service was extremely poor if that could be improved that will go a long way
Entertainment system poor - couldn't hear, no flight info etc.
Horrible airline that charged me $300 for my luggage saying my bag was excess luggage when that flight was super empty. Absolutely ridiculous never flying with them ever again!
No complaints just improve on the food service. Provide enough dinner. People are complaining about that.
Delayed by 4 hours with inadequate advance notifications which caused us a lot of consternation and angst. I will never fly or recommend your airline again
Kenya Airways delayed my flights for 7 days. Each delayed, they notified me last minute. This is ridiculous.
Terrible. 6 hours late and zero urgency after the fact. Took over an hour to board and then an hour plus on the runway.
I almost missed my flight because my previous flight (Mombasa- Nairobi, also Kenyan airways) landed in a different terminal. There was no signs whatsoever, no information shared. It felt messy. If the flights are purchased together, like mine, there has to be indications on how to board to the following one.
Apart from delay of 3 hrs in Nairobi for onward flight to Dar all fine. Looked like operational issues caused it.
If my flight from Heathrow to Nairobi had not been cancelled I would’ve been in kisumu to fly back! And I have still not had my refund! So you have my cash and I’ve got nothing in return. Wonderful!
Great job in making sure that the customer is always having a great time
Fight excellent but we were not contacted when flight departure was changed to 4 hours earlier; which caused us to almost miss our flight
