Flight attendants were very rude. Food wasn’t that great.
Lahore to Doha was great but Doha to JFK using American Airlines was horrendous
Very lethargic, lazy, rude process to check-in and board the plane. The staff is not well trained or has no care for customer service or any decency at all. First time flying Qatar airways after hearing so many good things about the airline, however the experience was awful!
Only the flying part was okay. They have not served food to two of us in the Doha to Hyderabad flight They told that they are not aware of our food requirements We had to travel without food
My luggage was left at doha nd flight landed houston. Horrible experince i had this time.
Check-in at Bangalore airport was horrible experience. It was taking for ever to check-in. This deserves improvement.
Boarding in Lahore is slow
Pros: "They cancelled the flight"
Pros: "Crew were so much helpful, really appreciate, my wife got sick, they have been amazing"
Cons: "Seats be little spacious"
Cons: "coffee is to strong and to many spicy foods"
Pros: "From new York to Doha flight seats are not that comfortable."
Pros: "was the seat super comfort"
Cons: "if the have variety of food provided will be better"
Cons: "More refreshments"
Pros: "The seat was ok and the food was good."
Cons: "Though the staff was friendly, I found them a bit unhelpful. I was literally holding three bags and a toddler in my arms, and passed at least three airline crew members. However, not one of them even bothered offering for help. I don’t expect that from a world class airline."
Cons: "Qatar Air! So refreshing to have good service just when I thought it was gone in this "modern" world..."
Pros: "So many carriers have cut back on so many things, our flight on Qatar Airlines felt like a throwback to the days when flying was enjoyable. Everything about our flight was better than we have come to expect from most other airlines. To highlight one surprise - the in-flight meals were high quality."
Pros: "Seat where comfortable and thank needed more leg space"
Cons: "Good was poor bcz going and back was same menu of choice of food."
Pros: "The crews are very friendly and seats are very comfortable"
Cons: "There nothing could have been better cause everything is perfect"
Cons: "I didn't like that my Amex was used fraudulently to purchase 3 tickets to a place I would never visit with Ahmed and Mohammed and respectfully request, while I am disputing this with Amex that you credit me the 3 tickets purchased. Thanks!"
Cons: "We requested the wheelchair but it wasn’t provided"
Pros: "No delays"
Cons: "Improve your carry on lagguge policy. I was made to throw away some of my expensive clothes by the stuff to fit the weight, when it wasn't a problem when I was checking in ."
Pros: "Legroom was great Staff were great Bathrooms were very clean and cleaned often in the flight"
Pros: "The business class service is second to none. Very courteous staff, superb on demand menu with ausome selections."
Cons: "Cleanliness of cabin. Aminity kit is outrageous."
Cons: "There was a person name Manzoor at Lahore airport working with Qatar Airways ticketing he was asking me to pay him $50 to help me get boarding pass. i will also contact Qatar Airways about this incident if this issue is not going to forward to the airline please let me know."
Pros: "The hospitality of this airliners is unprecedented"
Cons: "Nothing. Although the flight was delayed, we made up the time inflight. And the hospitality as 5 star."
Pros: "Very good crew"
Cons: "8 hr layover in Doha"
Pros: "It arrived on Time."
Cons: "Entertainment system was broken and had to be restarted a couple of times before It crashed completely. Food sucked."
Pros: "5 star service"
Cons: "no wifi"
Pros: "Seat was comfortable entertainment was nice food was excellent"
Pros: "Love the service, love the crew!"
Pros: "Great service and excellent flying!"
Cons: "Food was a bit dry"
Cons: "There's not food which was on menu I did not eat"
Pros: "Always fun flying with them."
Cons: "Nothing disposable about the airline but booling process gave me a headace"
Cons: "Out dated inflight entertainment system"
Pros: "Check-in counter and gate staff were really accommodating and professional."
Cons: "Cabin crew lacked training. They skipped rows, didn’t apologize, forgot to bring things when requested and had to be reminded again & lacked common courtesy. One guy barely opened his mouth and talked by pointing fingers. So rude! The food portion size is an absolute joke! Never have I seen such a skinny sized meal. It was insane. I’m a lean guy and even I wasn’t full! The quality of the food in the second service was awful. My rice wasn’t cooked all the way & the bread was clearly stale."
Pros: "Boarding was very ease and helpful for my family while I was traveling with kids I appreciate that fact that customer service at boarding was reached out to my wife to help and make us feel great thru the process thanks"
Cons: "No comment"
Pros: "Smoothe landing"
Cons: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Pros: "Food was good. Service was great. Bathrooms were clean. Refreshing experience."
Pros: "Everything is good"
Cons: "Everything fine"
Cons: "On O-Hare Airport, Qatar Air Line's staff is very rod, I never recommend to anyone. Now if anyone ask from me then i refuse to buy Qatar Aiway ticket then they buy Emirate or other air line tickets"
Pros: "The seating, crew members, and entertainment was really good."
Cons: "They make you close all the windows and outside lights after each meal. Want you to sleep most of the time so that you may not get up and stroll around or ask the crew any extra drinks, ice creams etc."
Pros: "I like Qatar Airways very much. Ground and air personnel are all professional and courteous. I will fly Qatar every time I can."
Pros: "Much of your service is excellent!"
Cons: "Although the very well crafted advertisement for Qatar at beginning of watching each movie is partially beautiful, I personally find it a bit offensive as a woman the clear emphasis on "my son, this watch and all that is mine will be yours", my daughter, your highest moment will be to get married. My disturbance with what I experience as sexist, worsened each time I saw this. Luckily I learnt how to fast forward, but the sexism of this left me disturbed. so although in reality much of your service is excellent, this advertising of a sexist world view was too disturbing to ignore. I hope my comments are helpful to you in considering that many women in the world now expect their fathers to consider passing on a fair share of their resources to their daughters as well."
Cons: "I had cancelled my flight with qatar airways due to the current political problems. My ticket was booked through the agent airfare.com. They have handled the issue terribly. To start with. They said that they have to charge me a $615 penalty on top of the $750 i had payed for the ticket for cancellation. They mentioned that ill be refunded my $750 from qatar as they got a waiver for me. I received $250 from qatar airways and nothing yet. Airfare's customer service staff is highly uncooperative and v rude"
Pros: "It was not a full flight. It was ok."
Cons: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Cons: "Check in crew in Lahore ganged up against me and wanted to extort £200 for taking me laptop on board along with my hand carry. No where in the world has an airline ever asked me for this, and I fly a fair bit. Since I didn't allow them to extort me, they forced me to throw away my brand new Delsey hand carry at the airport. I had no cover as they threatened to if load my luggage and not let me fly home. Not a 5 start airline from any angle. Will never use Qatar again!!! This was my first and last flight with them."
Pros: "Flight crew was amazing. Food was good and there was plenty to make the time go by faster."
Pros: "On time arrival"
Cons: "In general I like the flight stability of 747s. However the seats were very cramped for such a long flight, and unlike more modern aircraft, the seats lean way back pinching the person behind. Entertainment system is rudimentary at best, with few choices and a minuscule screen (but I shouldn't complain, at least there was something to watch). Also, at Heathrow airport (nobody's favorite airport) we had to board buses to get to the airport and walk up stairs. Inefficient, and difficult for older passengers such as myself."
Cons: "Seats are thin so 9 hrs sitting becomes a pai in th b... Litterly. Both out bound and in bound the audio did not work well out bound not at all so 9 hrs not top notch"
Pros: "We had two seats alone on the side, in row 51(!), with plenty of room and easy access (but not too close) to the loo. The Boeing 747 has aged well and was a bit more comfortable than the 787 Dreamliner we took over to Europe."
Cons: "Only downside was the clunky seatback entertainment screen, which probably looked bad 20 years ago when they put it in."
Pros: "The Food, the Drinks,the Comfort and most of all the Friendly Crew. It was a wonderful flight and that should be considered as a complement coming from an Irishman. Many Thanks. Patrick"
Cons: "There was nothing that I did not like about this flight."
Cons: "Staff and crew were courteous and helpful. Seats were comfortable."
Pros: "Things went as planned in the beginning. The young lady who checked me in at the BA counter was very friendly and helpful. The preboarding and boarding went very smoothly as well."
Cons: "The plane boarded as usual then things went wrong. There was apparently something that went wrong with furl getting into a separate storage tank (that's scary in itself...how does that happen?) and they announced that they couldn't get the fuel tank to fill completely and the mechanics needed to get a "special tool" to complete the process. Then they needed some "tool" to drain the fuel from the mysterious storage tank. That was done and they announced that they had decided that they had plenty of fuel to make it to Denver. An hour and a half later of sitting in a sweltering hot cabin the y announced that the mechanical issues were taken care of BUT we'd have to wait another 20 minutes to take off because of the traffic waiting to leave Heathrow."
Pros: "The crew was very nice. The boarding was fairly organised. That’s about it."
Cons: "I don’t know what the problem was with the air flow but it was hot and stuffy. The flight attendant tried to fix it several times but it was miserable. The seats are extremely narrow. No usb plugs and very little selection of movies."
Pros: "Do the upgrade if its available!"
Cons: "long delays between segments of the flight however the business class BA lounge was excellent . Entertainment systems on the 747 aircraft are getting dated"
Pros: "The crew was incredibly kind and helpful, the food was excellent and we even got ice cream!!!!!"
Pros: "Food was decent and they came back to offer us another drink."
Cons: "Plane was old and dated. No usb or outlets to charge any devices on a 10.5 hour flight. Also seating was small and cramped. I wish there was a way to automatically get an isle seat or emergency row seat if you are over 6ft tall."
Pros: "My baggages were delivered to my residence the next day intact"
Cons: "After landing at DENVER I was at Baggage Claim Area. As instructed at the time of Boarding at Chennai. A British Airways staff asked to show my Baggage tag and Boarding Pass. After seeing it he said your baggage have to be claimed at DALLAS and not at DENVER. Kindly rush as time is short. MAYBE HIS INTENTION WAS GOOD. He must of thought that it will get delayed if I have to claim baggage and proceed for connection as the flight was delayed."
Pros: "Great dinner. Friendly service."
Cons: "Small video monitors with poor picture quality and sound was also difficult to hear. No power jacks. Oh, and 2 hours sitting on the tarmac because of a “bag discrepancy.” If the bags can’t get along, who really cares!"
Pros: "Crew was nice and we all have individual video screens"
Cons: "No charging stations for electronic devices"
Pros: "Crew were fine, food okay, found a decent movie. All things considered it was all right."
Cons: "Boarding. Second time in a row flying out of Heathrow that I've had to queue up for a bus ride to get to the plane."
Pros: "On-time/early arrival, relatively communicative staff who also provided timely service. Bags delayed upon final destination."
Cons: "Seating became uncomfortable after so many hours. Boarding times long. Staff was at time over the top with their checks."
Cons: "terrible seats. unable to recline my seat. horrible experience for 8 hours..."
Pros: "I liked the fact that the customer service on board was pretty spectacular & very clean bathrooms."
Cons: "It was extremely warm throughout the flight and the seats weren’t too comfortable."
Pros: "plane was not full so plenty of room to move around etc"
Pros: "Because we missed our connecting, British Airways did provide us with food and hotel."
Cons: "We missed our connecting flight because somebody checked in and checked bag for our incoming flight, but did not get on the plane. It delayed us an hour. The problem was when we got to Heathrow 45 minutes before flight left, but they had already bumped us from the flight. We could’ve easily made the flight, but they blamed it on the computers, and we had to get on a flight the next day. I think we need to quit relying so much on computers, and use our actual brains!"
Pros: "Everything was great , food was excellent and included clotted cream !!!!"
Pros: "Competent crew. Arrived early."
Cons: "The plane was so old it had signs that read, no smoking in the lavatories. The entertainment screen was small and slow to respond. Should be in a museum."
Pros: "Flt attendants. Esp the english guy."
Cons: "Once again just some measly pretzels."
Pros: "Seat comfort was not terrible. Staff were good."
Cons: "Tiny video display. Lousy pasta. Poor selection of films."
Cons: "very little food! chairs r too tight and tv screens r rediculously small... no usb adaptors to charge ur phone, no toilette seat covers!"
Cons: "old plane. Bad food. Old entertainment system and poor selection"
Pros: "The crew was very friendly and accommodating. Service was wonderful and the food was good."
Cons: "Boarding was very disorganized with only signs showing for priority boarding. In flight entertainment did not work for first half of flight. Once it began to work a little, there was no notification on how to use it since it was still not working properly."
Pros: "We did enjoy the movies and the crew was very friendly and helpful."
Cons: "Flying is uncomfortable and painful. The seats are thin with little padding. I kept getting poked and prodded by the person in the seat behind me, and it wasn't even a little kid kicking the seat. I have a problem with my foot, and there is piece of hard plastic or something that runs the length of the plane, under the aisle seat. I had to make sure my foot didn't rest on time because it was painful to my foot."
Pros: "Fight was on time. BA Crew always do a nice job."
Cons: "The entertainment on the flight didn't work. It is not easy to have two small kids on a 9 hour flight when the entertainment system isn't working properly. We did bring our own items to entertain our kids but with the limitations on what you can carry on we were banking on them being able to use the in flight system."
Pros: "Everything was first-rate"
Cons: "The inflight movie service is, in our opinion, worthless because of the noise. If you had closed captions available that would work."
Pros: "I'd like to mention Ramon, a crew member on the flight, who was extremely helpful and kind. Also, the food was quite good."
Cons: "They wouldn't book is into our flight from a different terminal causing is to miss the flighr"
Pros: "The staff was friendly. The food was great. There was plenty of entertainment to choose from."
Pros: "The BA flight attendants still know the meaning of great service."
Cons: "Antiquated and glitchy entertainment system on the 747-400"
Pros: "LOVED the folks on this airline. So nice and accommodating."
Pros: "Crew were attentive and competent."
Cons: "The food was just not very good which is a bummer since it was a long flight."
Pros: "Fantastic chicken curry! Best airline food EVER! Nice stewardesses too....."
Cons: "I suppose I expected a slightly bigger toilet on a 747, but no biggie."
Pros: "Great flight. Good to have beverages served frequently. Crew efficient and very pleasant. Comfortable and safe flight."
Cons: "Could not hear boarding announcements---no microphone, so just guessed where to be."
Pros: "We were not looking forward to the near 9 hour flight, but BA made it a very comfortable & enjoyable experience. Drinks & snacks were offered frequently. Individual monitors for movies, music etc. made the flight a great experience. Fantastic crew! BA airport staff helped locate our lost baggage and followed through quickly with returning it to us. We can't wait to fly with British Airways again!"
Pros: "I liked the polite and friendly manner of the flight attendants."
Cons: "The flight was delayed for over an hour after boarding, and the temperature was uncomfortably warm. Even after takeoff, it took several hours for the temperature to cool down to normal. I have not experienced this before and wonder why it took so long to cool. All of the passengers around me were complaining of the heat.."
Cons: "We paid extra for what we thought was isle seating. We did not receive the isle seating. We were in the seat directly behind the isle seating. It did not seem to have any more leg room than any other seats. Just concerning as we paid extra for what we thought was extra leg room? Rest service was Excellent. Staff and food was great."
Pros: "Love how wonderful and kind the crew were. We asked for extra dessert because the chocolate cups were so good...and they gave us the extra dessert."
Cons: "Boarding took forever as there was an issue with boarding systems for BA at Heathrow. We were delayed by almost an hour. In addition lines for dropping off baggage were rather long."
Cons: "Boarded and our 3 year old fell asleep. sat on the plane for 50 minutes before being told to get off the plane. Ended up with a delay of almost 6 hours. sorry, very frustrated."
Pros: "I liked the food and getting the complimentary wine for dinner, the free movies and we were able to change our seat assignments easily."
Cons: "Our flight out was delayed 7 hours and we still had to be at the airport for the original departure time. We were uncomfortable in our middle seats on the way out as well. Also, it would be nice to get refills on coffee or tea during the flight. I asked for a second cup of coffee and was turned down."
Pros: "In flight service and food were excellent"
Cons: "My TV monitor didn't work. Crew couldn't get video on demand to reset."