The crew could deploy more customer focus and not frown when asked a question. I’m speaking of one lady in particular who raised a hand in my face for me to wait whe I tried to ask a question and never came back to me. Very unprofessional and rude.
They set someone on our assigned seats and we ended up finding seats for ourselves to ensure the family sits together.
Perfect airline, super friendly, great service, tasty food. Would fly again.
This flight had way more space than my international flight which is just embarrassing
The flight was delayed more than 1.5 hours. Phone calls to united did not satisfy our need to get to Chicago to met family for fight to europe. I was told the flight was booked thru luftansa and united could not make adjustments. When call luftansa they were unaware of the significant delay on the united flight out of mci. They would not authorize a flight change. We went to the airport, as if we would be flying as scheduled, United checked us in, as if our flight would leave as scheduled. We took our bag to be checked to the baggage drop and the agent their confirmed our flight was significantly delayed. She worked for 30 min to get us on another flight. We ended up flying to Denver then to Munich. The rest of the family that flew to Chicago for our meet up and flight to Europe ended up flying to Munich alone. We meet up in Munich for our last leg to luxembourg. In luxembourg we learned on bag was scheduled on our delayed flight. The flight was canceled and we did not receive the bag in lux. We filed a lost back claim. Now 3 days later we STILL do not have the bag. It is apparently in luxembourg and they maybe tried to deliver, however the names on the door of the air b&b do not match the name on the baggage claim so the French speaking delivery person called no one could understand him so he took the bag and left. My brother, traveling with me under a different reservation , has been without essentials for 3 days. One or all of us has stayed "home" each day waiting on the bag. Today was my turn. Delivery window was 10:30 to 2:30. No attempt to knock or ring bell. After the hang up call, my brother called me and told me to check the door. There was nothing there. No sign of attempted delivery, no delivery man, nothing. Being unable to change clothes and having family members take turns waiting on a bag that never comes has ruined this family vacation. Thanks United/Luftansa
The flight left an hour late and no explanation. Food was basically a few snacks out of bags and tiny cup of soda. Crew was pretty friendly.
The The check in process was terrible on both ends. It was not clear if we should use the United, Lufthansa, or Aragrant number. It took over an hour to check in on the front end – and then at return the Lufthansa online check in failed multiple times and only after two calls to their phone number could we accomplish the task. The link to the Kayak site provided no access for check in. This difficulty and ambiguity on both ends will affect our interest in using Kayak for foreign travel in the future.
Missed the flight due to delays, waited hours for someone to finally do something to help, get on a flight 10 hours later only to have the plane deviate to Greece and made us spend the night in Greece and get on a flight the next day. It was a 3 day trip and the worst experience of traveling we've ever been through.
You lost my bag then waiting on the phone for 30 mins for customer service just to be directed to call another number
Boarding staff, crew and food needs a lot of improvement!! It was awful Aircraft was old with minimal legspace
Spent unnecessary hours on phone calls to resolve small error on one of the passengers name... It was extremely stressful and time consuming... Not great... Also all 4 members of the family: 2 parents/ 2 teenagers were allocated separate seats (even separate floors... Not great...
Comfortable seats, good service overall. The food could’ve been a little bit better. The boarding process was slightly chaotic and in fairness, not all of that is related to the performance of British Airways.
The chairs were a bit tight even though I had extra feet space…2nd plane didn’t have entertainment and even though they said there was free WiFi-I believe the free WiFi wasn’t accessible unless u had some account set up….which I didn’t figure out
As I remember my last BA flight - mediocre at best. Uncomfortable with poor and minimal food and drinks. Screen broke shortly into flight so didn’t have access to entertainment either.
They gave away my business class seat. No explanation and no apology. Told me I had to take the downgrade if I wanted to get to India. Then no WiFi for 10 hours. Just ridiculous. We should not work with this company at Deloitte. They don’t know how to run a business.
ok. It's a short flight and it was delayed, hence the ok rating.
Would like to see clean bathrooms, especially the bathroom by the end of the crew flight the cleanest not the bestest thank you
Our flight from ORD was cancelled and BA rebooked is on a flight that originated before the time that they booked us on it. They did not realize we were already arrived in Chicago. Then American Airlines helped us get checked in to the new flight (the one BA assigned to us) which flight we did take although it was delayed about 2 hours, and our assigned seats that we paid for - on the original flight- were lost we did at least get to sit together. It was not too painful for all the changes and we made it to the UK alright though all in all with all the delays and cancellations the flight took about 20 hours to get us here.
though there was space in the cabin they asked us to check in our trolleys. As a result lots of things arrived damaged in Larnaca. They were fragile. When we asked the attendants why that.....they said talk to the captain!!! Unbelievable!
Boarding ,checking in was easy and quick . Comfort was not good.
