Daily cleaning, installation of cabin HEPA filters
|December||Best time to beat the crowds with an average 2% drop in price.|
|June||Most popular time to fly with an average 12% increase in price.|
Average price round-trip
|$1,303||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Pros: "Nothing, the flight was canceled without a refund. I highly recommend canceling all business with kiwi in the future."
Cons: "My flight could have occurred or I could have been refunded."
Pros: "Being on time with everything."
Pros: "Dinner was great"
Cons: "Really felt happy on time touch down nice journey with delta"
Pros: "Professional crew, Good service , comfortable seating, fine entertainment."
Cons: "First time traveling abroad, it was a unique experience and a learning one."
Pros: "Friendly crew"
Pros: "The crew was amazing! The seat was comfortable."
Cons: "Used the self check in kiosk to begin! That was awesome! But after that I still had to stand in line to check in my bags. That part of the process took a bit longer than expected."
Pros: "Our flight crew were great. Pilots were great too."
Cons: "I missed my connection due to weather in Minneapolis. Was diverted into Milwaukee, but nope we are diverted to Chicago, but wait no we go to Milwaukee. Deboard into a close gate area. Rest rooms were closed. Then once refueling is done get back on and make Minneapolis at 12:15 am. Connection missed"
Pros: "Nothing special"
Cons: "That was the most uncomfortable and cramped seat I had ever had on a plane flight. Even sitting on the pillow did not help."
Cons: "If my baggage arrived"
Pros: "I like that I arrived at my destination safely."
Cons: "My allergies were bothering me due to the airlines allowing animals to travel as passengers, in this case a rabbit. I am very allergic to animals. My breathing was compromised."
Pros: "This had one of the best attendants I have encountered. She was extra friendly and made us feel good."
Pros: "My flight was missed due to immigration taking almost 3 hours to get through the line. Delta went out of their way to make sure that I was able to get to my destination on a later flight as comfortable as possible."
Cons: "Maybe not traveling through Atlanta if there is immigration clearance involved. I was really slow."
Cons: "The flight was 2 hours delayed.. this cause a lot of inconvienece.."
Pros: "Had a great experience with Delta all around. Seating and crew were lovely, in flight entertainment was great. Overall, very pleasant experience and flight was on time."
Pros: "Everything was on time and efficient. I also liked that the captain came on and updated us on arrival, turbulence, weather, etc."
Cons: "Flight was delayed out of St. Louis causing several of us to miss our connecting flight from Salt Lake City to Portland. Delta was of very little help in assisting us in making a connecting flight. They could have at least helped with travel arrangements and provided us with a little food, a pillow and a blanket as we waited in their terminal for the next flight on their airline which was a several hour wait. I understand these things happen but the passengers didn't cause the problem and Delta needs to take care of people better if they expect to earn repeat business."
Pros: "overall flight great,pleasant trip, courtious well informed crew"
Cons: "In flight entertainment screen down"
Cons: "Seats have no leg room!!!"
Cons: "Ac not working at last 30 minutes of flight."
Cons: "Delta is terrible!!! $100 extra for everything!!! Terrible!!"
Cons: "not prepared in Maintenance to fix a very small problem in an efficient timeframe. Also, this plane was very dirty ..bathroom, walls, seat rails, floors....not good Delta"
Cons: "We lost our whole vacation and had to pay for the plans fare twice because My last name was spelled wrong on our tickets and we were unable to use them because my passport didn’t match the name on the ticket. We had to rebook everything pay almost twice as much for the plane fare, our Lodi g cost more and our trip was delayed for two weeks. Vyama is blaming us for spelling our name wrong and claimes that it’s our fault this happened because everything is automated. There saying they don’t touch anything that we enter into the booking but somehow everything they claim we entered is now in all capital letters and the space between our first name and middle name is now gone and all run together. The coustomer service number gets you to someone in India. I have tried to get this addressed four times now at first they tried to place the responsibility on the airlines now us and they have hung up on me twice. Kayak has been worthless, they also just pass the responsibility on to someone else. We will never use them again ant I intend to make sure that this mess is put out in social media to hopefully keep others from having their travel plans ruined by their flawed system."
Cons: "They changed my flight to a different one departing 2 hours earlier and did not notify me! The original flight was still available & they would not let me take it despite my reservation paper work. CRAZY! I have a two hour drive to the airport this gave me the option to leave home at 2:30am or go the night before and pay for a hotel. Flight was managed by DELTA who also did not care! All involved blamed each other. Beware"
Pros: "Great in every way"
Pros: "Cabin was very clean and comfortble"
Cons: "Delay 3 hours in the unheated airport in Monterrey Mexico was very uncomfortable"
Pros: "In flight movies"
Cons: "The flight was 3 hours late taking off which made us miss our connection to chicago so we are stuck in Atlanta tonight with unplanned expenses we were not planning on!"
Cons: "In flight staff were rude and had poor attitudes. Very unexpected!"
Pros: "Very friendly crew"
Cons: "Seatbelts very short given ample seat size"
Pros: "Everything from the check-in to the landing was great. We were well informed about what was going on with out luggage (we were on a regional flight) and the assortment of free snacks were superb! I guess I'll be a returning customer"
Cons: "I was expecting some form of entertainment (radio, overhead monitor, etc) on the CRJ700. But it really don't take away from the experience since T-Mobile partnered with the Wi-Fi service and I received a free hour of Wi-Fi!"
Pros: "I didn't like much about this flight."
Cons: "Flight left late. When we landed the sky bridge was broken so we had to walk outside, which isn't a big deal but it took a while sitting on the runway for the stairs to come. Then we proceeded to baggage claim and waited a few minutes and one of our 2 bags was there. The crew member then said "that's everything. If you're missing bags come see us." Well about 5 people on a small flight had to see them. My bag was stuck in JFK. I was told id have to come back to the airport tomorrow. At this point id been traveling for close to 24 hours. Im not a happy camper. I usually fly JetBlue and this has never happened with them. Delta acted like its a normal thing with them. I paid 25 dollars to check each bag. How can both my bags not reach their final destination together and how come this seems like a normal procedure for Delta. I paid you for a service and now I have to drive back to the airport or wait for you at home to deliver my bags whenever Delta feels like it. I probably won't fly Delta again unless I absolutely have to."
Pros: "Nice service , but flight was delayed , but that's not Delta dakut as it was weather related"
Cons: "Nice sercixe and crew and generous with snacks and water"
Pros: "The staff and crew were great help all along the route and the planes were well kept and clean."
Cons: "One of the legs did not have the free wifi available, but they mentioned that before takeoff and were very apologetic that it had not been added to that plane yet."
Cons: "My flight got to New York so late!!!! I missed my international flight."
Cons: "Not great communication from gate or staff on board. Failed to provide adequate water. No ice on super warm flight. Just bad experience overall."
Cons: "Very dated plane. First class seat was worn, crooked, and uncomfortable. No entertainment offered. Almonds or biscuit cookies were the only food options."
Pros: "Spacious, clean, great host and hostesses. The flight arrived at our destination 30 minutes early."
Pros: "Newer plane! Comfortable"
Cons: "Nothing just great"
Cons: "Not enough water on the flight and we landed in a parking lot and shuttled back to the airport."
Pros: "I was cleared for standby! Flight attendant at the stl gate is always friendly and willing to help! I love her!"
Cons: "I waited almost 6 hours on the phone the night before the flight to get on standby! Almost didn't get the flight! Was charged $50 only to not get on my next flight because it was over booked! Flight attendant was very rude!"
Pros: "The crew"
Cons: "Tiny seats"
Pros: "Ticket price in coach was good. Lots of available flights. Legroom was much better than expected. Service very good."
Cons: "Wifi is not free and expensive. Not enough pricing options and costs more if you don't buy a plan before the flight."
Pros: "People, your people were fantastic!"
Pros: "I liked that I was able to get able to get an earlier flight!"
Cons: "I don't like that I had to pay $50 extra dollars for standby on both legs of my flight! I am a very loyal delta customer and these past times flying I feel like my favorite airline is turning into the bad airlines delay everytime, problems with the plane fare prices too high! I'm starting to think about taking my business elsewhere!"
Pros: "10 minutes early departure"
Cons: "There isn't enough seats in the gate area and sitting on the runway for 10 extra minutes we could have been early"
Cons: "The flight was delayed over an hour due to paperwork. Apparently there had been some maintenance done on the plane and while the maintenance issue was resolved, the plane could not depart due to a mix up in paperwork. We sat on the runway for over an hour while they tried to resolve some confusion over who had signed off on the paperwork. Once that was resolved, we had to wait longer while the paperwork uploaded to the system. The pilot gave updates and was apologetic, and about an hour into said he'd called a Sr. Manager to get it resolved. If the maintenance checks were ok, I don't know why we had to sit on the runway for an hour due to confusion over a signature. Seems unnecessary. It delayed the flight taking off from TLH too."
Pros: "Flight was very good. We look at t.v. and watch movies to make the flight short."
Cons: "I didn't like when I call and ask about the delayed when told that they were waiting on equipment, then when we get to the airport was told that the flight was a international flight that was running late. The Lies!!!!"
Pros: "It was great and very roomy I felt like a movie STAR!!!"
Pros: "Lufthansa is always incredible."
Pros: "Seats were spacious and they fed us on the flight."
Cons: "In flight entertainment."
Cons: "Fight could have been on time! It was over 45 minutes late, because of the crew"
Cons: "I felt I was badly treated and there was no instruction to what they where checking for. I am very incline to not recommended Lufthansa Airline to anyone. The notification for change of Boarding Gate did not reflect immediately."
Pros: "Efficient, on time."
Cons: "Cost for wifi"
Cons: "Flight was 45 minutes late arriving, causing me to miss my connection to Lufthansa and forcing reroute of whole trip."
Pros: "Nice crew"
Cons: "Not enough space to store at feet. Food was terrible - hot pockets - disgusting. Mystery beef stroganoff. Rude passengers pushing seats all the way back."
Pros: "The crew again was great. The cheese sandwich was also excellent. I wasn't expecting a sandwich on a 2 hour flight and this was a welcome surprise."
Cons: "Boarding took a long time, but that was a product of having to bus everyone out to the plane for boarding. They also crammed way too many people onto the bus. Would have been more efficient to load quickly and go as another bus was already waiting."
Cons: "Very bad food"
Pros: "Boarding was automated gates was easy."
Pros: "It was a short flight."
Cons: "I was allergic to ingredients in the in-flight meal. There were no additional options left by the time food got to me. The crew was indifferent about my allergy and seemed offended when I returned the food uneaten."
Pros: "nice sevice"
Cons: "I asked a bald headed steward for an additional chocolate and he said he was saving for first class. come on poor customer service"
Pros: "The flight attendants were so friendly and helpful. The food was good...didn't even have to pay for food or wine. On-board entertainment was excellent. I would fly Lufthansa any time!"
Pros: "Overall. Lufthansa is one of the top airlines in Star Alliance"
Cons: "Seats in economy class. The pouches in from of the seats do not stretch enough. It is difficult to place two books!"
Cons: "No bridge in Frankfurt - long taxi and then 15 minute bus ride to the terminal; had to go through security again; mad dash to catch connecting flight (which also had the 15 minute drive to the plane - again, no gate in the terminal! Shambles!"
Pros: "The business class area was spacious"
Cons: "Crew is too curt... they could use a little more smile"
Pros: "Large comfortable seats, excellent crew and service, frequent food and beverage offers"
Cons: "Nothing! No movement in Jedda while refueling, gets the flight conferr"
Cons: "I haven’t received my luggage and I have been in Mumbai for almost 3 days!!! I have to buy new clothes and plenty of toiletries, I have only had 1 phone call from the airline to tell me my bags never left SFO!!! Wtf!"
Pros: "The crew was very friendly an apologetic for the delay. We had more space on the 1h inner-German connection flight than on our 7h international overnight flight with Lufthansa."
Cons: "Flight departed Duesseldorf an hour late and waited ont he ground in Munich for another 10 minutes before the gateway was connected. Not a problem for us since we were at our final destination but clearly a frustration for many of our fellow passengers. The cereal bar was a nutritional disaster and the the artifical fruit taste was simply awful. Tastes as if LH gets paid for distributing it."
Pros: "Nothing, really; the seats—even those in business class–have a no-frills design, with hardly any recline to speak of. Okay for flights as short in duration as this one (about 50 minutes)."
Cons: "The delay in boarding, much of which was due to the fact that the plane wasn't ready for boarding in time because the tech service was delayed. It would seem this was at least in part something within the sphere of factors the airline is able to control. Also, there was an irritating, rumbling noise, sounding almost like an old propeller engine, during much of the plane's ascent. You'd think there would be some maintenance necessary."
Pros: "Staff was nicer on this flight verus the first flight."
Cons: "My tv didnt work. They tried to reset it twice. So 9 hours without entertainment sucks!"
Pros: "Nice flight"
Pros: "Short flight"
Cons: "Very late, rebooked to 8 hours later but told to try standby 3 hours later, hold up all my time and person who picked me up's time. He even had to drive back and forth between home and airport twice each time took him 3hours"
Pros: "We checked in online into row 12 without any error messages about the fact that kids cannot sit there. When we arrived at the airport we were given different e.seats and we could not sit together with our kids."
Cons: "No food, mixed up seating, no entertainment"
Pros: "Bump bump uncomfortable"
Cons: "The food is ok and the crew"
Pros: "The 747 is a big plane. Each seat had a full entertainment system in the back of the seat ahead. Seats actually reclined! Cannot recommend cabin crew highly enough. Efficient, polite, professional."
Cons: "I cannot understand why any airline continues to board forward to aft, forcing people with just a backpack to stack up behind others, allowed to bring obscenely over-sized carry-on bags, wrestling to get their sea chests into the overhead bins. Seat upholstery could have been better for such a long flight. I have "asnahtfuL" permanently embossed on my butt. 747 is an aging craft and this plane had disappointing response to turbulence."
Pros: "Quality of service, personable flight attendants, comfortable seats, decent food quality."
Cons: "Entertainment system is average at best. More current and popular options for music and movies should be included. My system quit working during the flight and did not return to operation."
Cons: "Because of mechanical errors in our point of origin (NJ, USA) we were unable arrive on time in Germany to make this connecting flight. Very very disappointed in United Airlines. Will never travel with them again."
Pros: "On time arrival. Excellent service. Everything is perfect. The best part are the flat which are really comfortable."
Pros: "Comfortable, good food and service. Nice meal options Entertainment options were good. Comfortable flight."
Cons: "It was fine, no problems with Lufthansa. American Customs and immigration on the other hand leave much to be desired."
Pros: "Cabin comfort. Friendly staffs."
Cons: "Food quality. Wifi wasn't working."
Cons: "The flight attendants that provided service in my row where not very friendly and at times rude."
Pros: "The crew was incredibly joyful, happy and patient. Always a smile throughout the long flight. Very willing to help. Nice new planes, liked the lower galley for restrooms. Very much appreciated the warm face towels at beginning of flight...would really appreciate a warm face towel at end of flight too. Good amount of water available throughout the flight, sometimes airlines are way too limited on amount of water they make available. Appreciated the wine and aperitif as well. Excellent flight! Would try to fly Lufthansa again!"
Cons: "I will not fly on Air Canada again...Eventhough this is listed as a Lufthansa flight there was nothing Lufthansa about it. Terrible food. Overall miserable"
Pros: "My coach seat on the upper deck was roomy thanks to the window cubbies on the A380. The flght attendants were friendly and very helpful. The A380's upper deck is noticably quieter. I throughly enjoyed flying on the A380. The food was also the best airplane food I've had."
Pros: "Cleanliness. Crew members were up and doing. Very efficient."
Cons: "Food needs an upgrade."
Cons: "Flight didn't even come and was treated like trash at the airport i stayed 10 hours for nothing but to be told to go home thats all we have to say to you very terrible"
Cons: "Flight was overbooked and we were not sure to the last minute whether all our party members would be on the flight. Our seat arrangements were also cancelled."
Pros: "Everything was ok"
Cons: "Food was very bad"
Cons: "seats are way too close to each other."
Pros: "Unlike on US flights, a sandwich provided even though the flight was only 75 mins."
Pros: "Entertainment system very good ; crew very professional"
Cons: "Airline might have given warning of long long distance between connecting gates and need to undergo another security check. Also waiting area very cramped."
Cons: "When i left munich to newark i found out crew of lufftusa was very rude with me during check in."
Pros: "Never got on this flight on the booked day and got out the next day"
Cons: "The seat in front of mine was reclined in the already cramped space provided, twice as far back as any other seat I could see. Please look into the recline on that seat for future passengers. The crew hit my seat, repeatedly with their carts and did not remember to offer drinks to us as they pushed it by. The airlines should consider removing that seat as an option to passengers if there is not ample room for the flight crew to maneuver around it. It made for an unpleasant experience overall."
Pros: "It was a nice, efficient flight"
Cons: "Guy at exchange should have said - All Lufthansa connections this way that way if a gate change had iccurred one didn't have to go thru security again..."
Pros: "I was seated in an exit row and there were pillows and blankets made available to every passenger."
Cons: "The scheduling of the in flight events made no sense. The cabin was dimmed for take off (logical, given that it was a red-eye). However, once we were at altitude, the lights were put back on to serve dinner. Several people were woken up by this and it took like 1.5 hrs because its a big plane. Also, it was like 9-10pm local time by this point so dinner made no sense! Then the lights were dimmed and people tried to sleep. The lights were turned on 1.5 hrs prior to landing to serve a light breakfast. So, 6.5 hr red-eye turned into about 3.5 hrs of actual sleeping time. I would've preferred to be left alone and given a bigger breakfast."
Pros: "Good service."
Cons: "Wifi on klm"
Cons: "All of the less than good, obvious!"
Cons: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Cons: "Crew members in Amsterdam were very rude and disrespectful"
Cons: "The plane is so old..,"
Cons: "Flight got cancelled"
Cons: "KLM crew exceed our expectations"
Pros: "Crew was great, very responsive and hospitable!"
Cons: "more lunch choices, especially choices without dairy products."
Pros: "Crew helpful. Food good."
Cons: "Better range of movies please"
Cons: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Cons: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Pros: "Crew was ok."
Cons: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Pros: "Cabin facilities"
Cons: "They didn’t bring one of my bags"
Pros: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Pros: "Overall KLM experience is good"
Cons: "Food quality was mediocre for a business class flight."
Pros: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Cons: "Not having to walk outside in Edinbur4gh to board the flight."
Pros: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Pros: "On time and friendly crew"
Cons: "Boarding needs improvement"
Pros: "Crew was good"
Pros: "The crew were amazing and the flight was very smooth."
Cons: "Keep up the good work"
Cons: "lost baggage"
Pros: "Smooth flight."
Cons: "Seat a little cramped."
Pros: "The constant smile conferred by flight attendants through the entire flight."
Cons: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Pros: "The service"
Cons: "The seats"
Pros: "Very friendly and helpful crew."
Pros: "Face recognition was amazing"
Cons: "Too hot on plane"
Pros: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Cons: "Nothing to say"
Pros: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Cons: "No complaints about anything."
Pros: "Comfort was better than on the previous Dash-8. Food was OK."
Cons: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Pros: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Cons: "Can't think of anything."
Pros: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Cons: "That it didn’t happen."
Pros: "Food was just fine, movie selection very good"
Cons: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Pros: "Excellent very good"
Cons: "Everting so good ex"
Pros: "Friendly staff, good service and on time departure/arrival."
Pros: "Friendly staff"
Cons: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
Pros: "Airlines issue"
Cons: "Profiling certain customers"
Cons: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Cons: "Tiny old cramped plane."
Pros: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Pros: "Flight was on time and quick and comfortable"
Pros: "Comfort economy well worth the extra."
Pros: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Cons: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Cons: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Cons: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Pros: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Cons: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Pros: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Cons: "No complaints at all."
Pros: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Cons: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Cons: "Lost my luggage for two days. No compensation given. my seat in row 12 had no working entertainment and seat did not decline."
Pros: "Great boarding experience, good food"
Cons: "Speakers for entertainment were ridiculous, poor ear speakers made it impossible to hear selection. I opted to use my own ear buds and iPad for entertainment. Seating was very poor for an overnight flight I expected more room and at least would have liked to sleep with my head on the tray but with the passenger in front of me leaned back there was barely enough room to get up and use the bathroom"
Cons: "Food wasn't very enjoyable. Breakfast was very disappointing."
Pros: "Arriving early."
Cons: "Surly, unhelpful crew' filthy plane; having to pay for a drink of water."
Pros: "Comfortable flat seats. Nice staff"
Pros: "cordial staff shortest flight to our destination(counting hours of flying to Malaga from Chicago)"
Cons: "Tight seating"
Pros: "Great flight, on time"
Cons: "Ran out of entre before they got to me"
Pros: "Great idea to fill the back of the plane first, smooth loading! Food service was great."
Cons: "Sleep was a huge challenge. Not one to travel often it was s surprise how little room there was when the passenger in the seat in front leaned her seat back. I was unable to sleep by resting my head forward in the drop down tray."
Cons: "My original flight was cancelled & this meant I missed my connecting flight to Donegal at 1 pm -- had to wait for the 7 pm flight to Donegal -- I was not happy as I was to attend my Mother's 80 th birthday"
Pros: "Rerouted through London, added five hours to trip"
Cons: "Flight was late out of Toronto making eight people miss the Glasgow connection. Remaining Glasgow flights for the day were full. Aer lingus staff at customer service seemed confused on what to do with us. Finally, after talking to a manager they offered to route us through London to Glasgow. Very frustrating, not sure why they couldn't hold the Glasgow flight to accommodate all of us? It would of been a lot easier for us!!"
Cons: "There wasn't any notification prior to booking process, with regards the need to get visa from the airport where I should be transiting for 2 hours only. After I booked and paid for nonrefundable, unchangeable, uncancellable ticket, I got an email asking me to get a visa in order to be able to transit for only two hours in Toronto airport. The visa takes at least 2 weeks, and my travel date was only few days ahead!. The rough lady in air Canada, plus the bad service and advise by the travel agent who advised not to take any action as it is only 2 hrs transiting and I won't be in trouble, all of that makes me not to recommend anyone to use your weird website. I had to stay 20hrs in the airport to book for another flight."
Pros: "I love your airline. First trip with you this week. Clean spacious planes. Friendly and caring staff... noticed great things watching crew help others. Great entertainment options and quality. Food was tasty! Looking forward to my next trip with you."
Cons: "All great!"
Pros: "Every single crew member on all 4 of my recent Aer Lingus flights, as well as the Aer Lingus staff at Dublin Airport were all very friendly and very helpful with catching our connecting flight. I've never met a collectively nicer group of people and wil definitely fly with Aer Lingus in the future. Food was also great."
Cons: "I didn't like that the arm rests do not extend all the way up. We were lucky enough to not have a full airplane coming home and we couldn't lay down because the arm rests don't stay up."
Cons: "My flight was rescheduled without notifying me. I had to buy a new ticket and constantly get bashed from airline employee."
Pros: "My flight was cancelled, after that I had to find out what I would have to do next! Horrible! Nobody knew what would come next! In Heathrow, the staff in the morning has the worst attitude ever when I was getting my Voucher for breakfast."
Cons: "Flight was delayed by 30 mins"
Pros: "You can never really go wrong with Aer Lingus."
Pros: "Despite the three-hour delay and some frustrated passengers, the cabin crew stayed very calm and positive."
Cons: "The flight left about three hours late, which isn't really anyone's fault, but it would have been nice to be told more specifically what was going on (what the problem was, estimated time it will take, maybe ensure passengers that the airline is aware of all their connecting flights and are already placing them on new flights)"
Cons: "It was VERY cold on board -- even with the blanket, it was too cold to be able to sleep. Three blankets might have worked, with a wool hat. Perhaps it was because we were near the window -- but very cold indeed!"
Pros: "Flight was smooth.."
Cons: "They lost my luggage so I have nothing to wear til they hopefully send it to me at my temp residents here.."
Pros: "The flight eventually ended."
Cons: "Poor online checkin. Poor onsite check in. Multiple poorly announced delays. Broken seat. Broken screen. Lost baggage. What a bad experience with Aer Lingus."
Pros: "I like that I'm able to fly to Ireland. That's about it. The entertainment us good selections."
Cons: "Some staff were nice. Some were extremely rude. The seats aren't comfortable. We were delayed boarding an hour. Nearly missed another flight which I booked separately so a delayed flight prior wouldn't have mattered to them."
Pros: "I got the last window seat. Grab your seats early! When going to Dublin to Warsaw I was asked to take the exit row, which was an added bonus room wise. Crew was pleasant on both flights."
Cons: "Food was OK, just 2 choices. Wish in Dublin the connections could be closer gate wise."
Pros: "They're Irish! How can you NOT love the crew! Boarding was exceptionally well-organized. Everything was eerily on-time (within minutes)"
Cons: "Seating a little cramped. Girl next to me was using a device w/full sound - crew should have said something, as she ignored my request Food was mediocre & barely enough for a snack - the breakfast bar was more filling. On a 6 1/2 hr flight, drinks should have been offered at least twice. At those prices, nobody is going to get intoxicated."
Pros: "Flight on time"
Cons: "Video sound and display constant glitch extremely hard to watch or listen to shows Extremely large woman passenger next to me flight attented offer to move her I wish I spoke up."
Pros: "Attentive service, on time flight. Hard to complain...everything worked smoothly."
Cons: "You had to pay for drinks, and the TV menu was limited. Sad that you can complain about this when you're majestically flying through the air so I apologize! All in all an unbelievable value...just warning of the two tiny, tiny drawbacks. Would highly recommend for the value."
Pros: "Very good entertainment options"
Cons: "Having to pay for alcohol, mediocre service"
Cons: "The flight had to make an emergency landing back in O'Hare due to technical issues with the plane. A part was missing, so the flight was cancelled. Getting a reimbursement has been a nightmare. The crew provided passengers with a hotline number that worked rarely: we were told to call the number after 9 AM the next day - it took until about 1 PM before the signal would stop being busy and another 1 hour on hold before anyone from support would pick up. After someone did answer, the support agent on the line was aggressive and rude. She said she could not help me due to the flight having been booked through Kayak. When asked whether she would be contacting them to determine next steps, since this was an issue between Aer Lingus and the website, she shouted that she would do nothing of the sort and immediately hung up. Overall, this entire experience has been a nightmare - I would not recommend flying through Aer Lingus to anyone. Not due to the flight cancellation, but due to the complete lack of support and utter disinterest in helping customers."
Pros: "I felt sick on the flight and the flight attendants were so kind and considerate. Also the food was good and in Flight entertainment was good too."
Cons: "Seats are cramped like they all are these days"
Pros: "I was a little afraid I was going to get an older seat configuration since SeatGuru apparently hadn't updated its seat maps for this flight. However, I was pleasantly surprised to find my Capt Kirk seat waiting for me (only 1 of 2 on the plane). Lots of privacy, lots of storage space. Throw in the free onboard WiFi for less than $1200 each way. Can't really complain. Short flight, but slept well."
Cons: "Breakfast offerings were meager. More tea options would have been nice."
Cons: "We had to cancel due to illness. Charged $150 per person fee."
Pros: "Uneventful which is a good thing."
Cons: "The food was ok but what do you expect from airline food."
Pros: "Staff is very cheerful and friendly and do their best to anticipate the needs of the customers. All the negative stuff I've written is likely more due to the airline requiring the bells and whistles. The staff is well trained and pleasant."
Cons: "Wifi didn't work at all sadly :( Though I guess that's a moot point, I really just wanted to snooze because the flight left about an hour late and went overnight. The drink/food service took ages. While understandable since service 300+ people isn't exactly a walk in the park, on a night flight most people just wanted to snooze but on top of the service, they kept making announcement after announcement trying to sell duty free etc. Plus aren't drinks on international flights generally complementary? 7 Euro for a glass of wine to send me off to sleep? No thanks."
Pros: "overall great flight with good food and movies!"
Cons: "seats not bad, just a bit on the small side"
Pros: "Nothing - didn't go"
Cons: "Flight was cancelled"
Pros: "Ease of security and boarding, friendliness and helpfulness of crew. Excellent airline food."
Cons: "Touch-sensitive entertainment kiosk was not very touch-sensitive, but it worked."
Pros: "Very smooth flight."
Pros: "Everything went well"
Pros: "Crew were driendly"
Cons: "Seats were cramped. The entertainment system was buggy. Touchscreen was not responsive."
Pros: "Liked that the flight was not very full because, at boarding time when I was in my window seat, much to my horror, the largest man that had been at the gate, sat,or tried to, in the middle seat beside me, with his colleague on the aisle. (He also reeked of alcohol but was not obnoxious in any way.) I was well and truly squished in the corner but managed eventually to catch the eye of flight attendant and asked for another seat. The next seat -- the headphone jack did not work, and I ended up in the last row, with it all to myself, which was great, because at 5 foot tall, I could stretch out. Crew were very nice and hadn't developed the officious, chip-on-the-shoulder attitude common among many United flight attendants. Aer Lingus crews have always been lovely."
Cons: "Inedible bread. (Main dinner course was OK -- turkey loaf, salad -- and sorbet.) Breakfast croissant was horrible. Seat size has become absurd and is not adequate for the average American and, increasingly, European. Any one who needs a seat belt extender should not be seating in an economy-size seat. If this had been a full flight with me unable to move seats, I would have been more than miserable with the large man beside me oozing over the sides and taking half my leg space."
Pros: "I really liked how friendly the crew was and that they included a small pillow and blanket for comfort. I also really enjoyed that I could watch movies during the flight"
Cons: "I didn't really like the food. By the time I could choose there were no options I liked."
Pros: "I really love the food. Aer Lingus always gives a really decent meal for transatlantic flights. It's never anything terrible or boring. Always some unique meal, like curry chicken and rice or shepherd's pie. I also like that they updated their movie selection from the last time I flew."
Cons: "Some lady had a screaming child for a lot of the long flight. I am not taking stars away from the rating, because that is not Aer Lingus' deal. I just don't like kids when they make noise."
Pros: "direct flight, competitive price, flight was on time."
Cons: "I paid extra to be in the 3rd row with two family members, we boarded early and still had no overhead space! I paid for the whole row and had no place to put my carry-on bag. Apparently the fist row takes up the second rows overhead, the second row takes the 3rd row and it goes on from there. By the time I got on all overhead was gone. Besides, you don't want to have to go back 5 rows to retreive your bag once you land! Bring food with you if you don't want to pay a high price for water."
Pros: "Crew were amazing, couldn't do enough for me or my family. Aer lingus crews are politest, kindest in the airline world in my opinion."
Cons: "None of the monitors worked for the whole flight. They attempted to reboot several times but my children's or mine never worked. Food wasn't great. Seems like the quality dropped in the last year."
Pros: "Not much"
Pros: "They were helpful with luggage"
Cons: "A passenger behind my seat (38K) threatened me and the crew did not deal with it at all. He threatened to hit me and kept putting a fist in my face (I am a female) because I was putting my seat back (which every passenger is entitled to) and it was hitting his knees he claimed. A crew member came over but made me move seats instead of him and didn't report him for his threatening comments."
Pros: "Rien a dire pour ce vol !!!!"
Pros: "Boarding was well organized and the flight left on time."
Cons: "This is the first transatlantic flight I took where I had to pay for alcohol. I found that disappointing. Also, all the movies were old and no recent movies were offered. I would have also enjoyed some complimentary tooth brushes and paste, hot towels, and chocolates that other airlines offer when you fly overseas."
Cons: "The stewardesses are very moody and least bothered"
Pros: "My trip had two legs, Austin to Heathrow and Heathrow to Riyadh. The crew from Heathrow to Riyadh were great. I wish I could say the same about the crew from Austin to Heathrow."
Cons: "Overall, the flight was fine. My comments are relative to BA 1st class. At best, I would rate it in the middle of the business class flights I've flown on other airlines. There is nothing about the experience that is actually 1st class from a separate lounge, to boarding, to in flight meals. The seats on my planes were worse than Turkish Airlines Business class (among many others). Storage around the seat is also FAR worse than other airlines products,even in business class. I had taken the same flights in November and 95-98% of the entertainment options were the same. There were, maybe, 2 new movies and 2-3 new documentaries/TV shows. The in seat charger only worked on one leg. Several meal options were "sold out." Mediocre at best."
Pros: "Really nice crew and quite good food"
Cons: "BA business cabin "suite" concept makes the whole thing feel cramped and narrow, not to mention very inconvenient to move through with luggage (or at all). A serious miss from the BA interior designer."
Pros: "Flight left on time and arrived in Lyon early. Crew was attentive."
Cons: "Seat wouldn't go back."
Cons: "The outward flight was rerouted to a different airport, and the return flight was delayed by more than an hour. Not even a glass of water free of charge."
Pros: "Seat confort"
Cons: "2 hours delayed, even tea has to be paid"
Pros: "Clean plan that was only slightly delayed"
Cons: "I was charged for water on a 4+ hour flight. That’s unheard of! Also, the seats didn’t even recline. I will never fly British Airways again"
Pros: "The crew was outstanding. They were regularly passing by with water & juice throughout the flight and were very friendly. A+ Also notably, they kept the cabin comfortable instead of the sweat lodge from my previous flight."
Cons: "I get that it’s Heathrow and not BA, but the random extra inspection process is super annoying. Nothing happens while you’re waiting in the terminal, then they pull you aside from group 2 as you board and before you know it you’re boarding back in group 5. If security used the time wisely, they could check 10x more people and not screw up the boarding process."
Cons: "I am a 5’8 woman- pretty slim. I had a window seat in the main cabin. I barely fit! But the guy in the isle was bigger and had to wedge himself into his seat. As a result, I couldn’t leave my seat for the entire 9 hour flight. Come on BA! Have some compassion! These long flights need bigger seats."
Pros: "Cancel month ago, NO money back !!! No good company"
Cons: "Cancel month ago, NO money back ! No good company."
Pros: "Easy boarding, on-time departure, clean aircraft, friendly crew, decent food, free drinks."
Pros: "The attitude of crew long ques for toilet"
Cons: "Long queues for toilet"
Cons: "The seats rows are too close - high density."
Pros: "Good entertainment."
Cons: "Flight delayed three hours missed connection in London Encountered train strike which could have avoided if plane was on time."
Pros: "Very good"
Pros: "Pilot kept us informed of delay status - gross delay b/c of French air traffic strike."
Cons: "Ran out of food, slowest beverage serve ever experienced. NO staff greeting passengers who were very late and missing connections (about 3/4 of passengers) insane and grossly inefficient boarding system was mass chaos - boarded passenger in buses by priority leaving some buses 90% empty with large crowds waiting to board."
Pros: "There was no flight"
Cons: "The flight did not take off. What little information we were goven was inaccurate. We called and were rebooked on another flight without being told it was overbooked and our tickets were standby . Dozens of other passengers had the same experience"
Pros: "The crew was sick and one lady kept running to the bathroom?!? The plane was old..."
Cons: "Cold coffee"
Pros: "Modern individual entertainment stations. Comfortable leather (or perhaps synthetic leather) seats. Friendly helpful crew."
Cons: "I was seated between 2 people, and it felt like very little space."
Pros: "The crew were friendly, helpful and professional."
Cons: "Those headrests need an upgrade in economy!"
Pros: "excellent service. Food was good. Flight was packed the the gills."
Pros: "It was a short flight. Nothing to report"
Cons: "No snacks or refreshments offered"
Cons: "Cancelled the flight with no explanation. This is the second time in a row my return flight to BWI from LHR has been cancelled."
Cons: "The airline overbooked my flight and I nearly wasn't allowed to board."
Pros: "Same as above"
Cons: "Same as above"
Cons: "Paid extra for mediocre seats"
Pros: "Crew was friendly and helpful."
Cons: "No power in the seats for phones or tablets. The entertainment system was a joke."
Pros: "There was sufficient leg room in seating."
Cons: "No drink or snack during flight. Made it seem like a cut-rate airline. Had to board across the tarmac and up the steps as if we were on a "puddle-jumper.""
Pros: "Great flight, nice and short. Great crew, very helpful"
Cons: "No entertainment on the flight and the seats were much smaller that I expected."
Pros: "The crew was nice in the wake of being delayed for hours."
Cons: "Check in took forever. I wasn't able to check in online and was told "this is the price you pay" when I received word that my wife and I wouldn't be sitting together. Then we went to board far later than we were supposed to. After boarding the plane we sat for easily a half hour not moving with no information. Then find out there is scheduled maintenance which would be another hour. AC was shut off and got hot. Started to deplane but we were in back and didn't make it because they reveresed their decision. Got back on and said we would be leaving shortly. In all we say on the plane over 3 hours prior to take off. Never flying with your company again. Easily the worst experience flying ever."
Pros: "On time"
Cons: "Not a thing"
Pros: "Staff very friendly and attentive"
Pros: "Amazing flight - Crew was attentive and helpful"
Cons: "Worse experience ever!!!!"
Cons: "arrive the air craft. By buses"
Pros: "Everything was ok."
Pros: "Good service"
Cons: "Charges for rum and cooke,use to be free. Hustle with security and idiotic British rules about Liquids.i had to throw away lip gloss,hand sanitizer, Sunscreen lotion my face creams,and my medication. They consider everything liquid.what a bunch of lunatics. I traveled with the same stuff in 12 different countries in last few months.security personal is so stupid they said look at posted signs.American airlines personal was not able to assist with rechecking those items. It was nightmare!!! This comment is for London to LAX flight. Maybe airline personal in Paris can advise us to check in everything"
Cons: "Paying for a soda!"
Pros: "Amazing airline to travel I will definitely used again in the future"
Pros: "The crew was really nice and the food too"
Cons: "The only thing not that good is that The comfort of The seats and The legroom was not The bestia, at leas not for a long flight like this pone."
Pros: "Crew is very nice"
Cons: "Seats are pretty small"
Cons: "I originally purchased a round trip ticket thru Kayak to be in Italy from 3/31 thru 4/12. I arrived 3/31 and a few hours later received messages that my son had passed away from a heart attack. My wife had been in Italy for a week at this point at a conference. We had to purchase tickets on very short notice to get home. I was charged over $2700 per ticket, nothing credited for the tickets we already had to return to the US on 4/2. So not only were we deeply upset at the loss of my son, we were pillaged by the airline with for very expensive tickets to sit in the last row of the jet. I certainly will remember this regarding future flights on British or American Airlines"
Pros: "Crew on BA0229 was terrific and attentive the entire flight."
Pros: "Large, generous leather style seats. Snack was a half-baked buttered up ham & cheese croissant (don't expect french quality, it's sustenance only) Crew was wonderful with fixing us a tea & shortbread when we asked for it while on ground"
Cons: "Heavy fog on London pushed my Nice-Heathrow 2h back. They knew about it yet, let us board the plane more or less on time. Once on board they told us we'd stay on ground for 2h, and if anybody wanted to other plans on this new years eve, they had 5minute to get off the plane. I had only 2h transfer time in Heathrow and asked if I got off if I could be rerouted through another hub. The stewardess had no clue, but said this is usually dealt from London and they have more options there, so I staid in plane. It would have been better to know that in terminal where wifi was available and we could have BA customer service give us individual attention."
Pros: "Everything was great"
Cons: "Because it was short flight there was no food so I can't judge on the food"
Pros: "AA has domestic US mkt. monopoly - they don't care to improve. People will not stop traveling so take them for suckers!!!"
Cons: "On flight service"
Cons: "Food unpleasant taste"
Airlines flying from St. Louis to Ireland have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights