Awful. Delayed for unknown reason. Boarded late, part of a Tight connection ands had to go through customs and immigration. And they lost my bags.
The seats are very uncomfortable. They never have tomato juice. Usually late
Finnair was not able to get our luggage on a connecting flight and there was a substantial delay of two days to obtain our lugguage. They did not communicate well, and we had to travel a significant distance to finally get our luggage. It has been a very negative experience.
Comfort. Not good very little space after the person in front of you lay back.
Business seating is soooo uncomfortable. You can sit straight up or lay down. You need pillows behind you because the back doesn’t lay down. Those are need to “prop” you up. The chair has no padding whatsoever. Food was gross. I’ve eaten on Finnair before and the food was exceptional. This time it gave 2 people in our party diarrhea. It was the chicken dish. I took 2 bites and didn’t eat anything more. The flight attendants were nice. You needed an additional lounge in Terminal D at DFW Airport. After waiting 40 minutes to enter, we finally gave up and went to a bar across from the club doors. I’m unsure if I’ll ever book a Finnair flight again.
Very good seat, very comfortable, good food, and good service.
It was a good flight, very comfortable seats for sleeping in business class. Probably the most comfortable business class seat I've ever had (20+ times in business class on various airlines). Service was good, but the only downside is my screen didn't work and it had to be reset multiple times to get it to shut off. I had to block my eyes because the screen was white almost the entire flight and I wore an eye mask when I slept. But when eating and reading in my seat, my eyes hurt because the only way to turn the screen off was reset it and the screen would only be off for a few minutes at a time.
Everything was wonderful! AirBus seats are more comfortable to sleep in as compared to the Boeing planes.
Wish that everyone would board the back of the plane first. Also let kids on first. The gate wasn’t open at arrival and we waited 45 minutes to takeoff. They made up for time in the air.
Sanitizing wipes would have been great while onboarding the flight.
Our flight was great with an unexpected upgrade. However, four days into our travel we are still without a piece of luggage. The bag tracker has not been accurate, the airline is not communicating with me or the luggage delivery service and no one is willing to take responsibility or guarantee any kind of support or reimbursement. Unfortunately, we do not have the option to easily shop to replace items as we are currently on a cruise. I have been very disappointed by United Airlines response.
Fine not above and beyond as I had a connection that was delayed due to maintenance
HORRIBLE, my initial flight was cancelled, they made me pay $200 extra dollars and that got cancelled as well! After 6 cancellations I decided to get a refund because I needed to get home to my babies. Out of $1000+ dollars they offered me only $40 in refund! Totally unacceptable! The flight that they cancelled I was able to fly it on another airline. I had to spend $400 on one way tickets just to get home! I’m still getting the runaround.
Check how old the airframe is, some older ones have inoperable seat back entertainment or power.
Flight was delayed. De-icing took a while. When we landed had to wait for another plane to vacate our gate. Just an overall bad experience.
Flight was delayed only slightly before takeoff due to traffic control. However, the flight arrived early to ORD. Good flight. United has been very reliable for me.
Our flight was understandably diverted to a small regional airport in Laramie, Wyoming due to weather conditions, which I fully recognize and appreciate. However, the low rating stems from the experience that followed: passengers remained on board for over an hour without the option to deplane and stretch, despite the aircraft being stationary. Although the pilot opened the cabin door, only he was permitted to exit. Meanwhile, passengers grew increasingly uncomfortable as warm summer air entered the cabin through the open door, and being in the second row meant we were impacted immediately. While the flight attendants made efforts to keep everyone at ease, I believe allowing passengers to deplane briefly, given the extended delay, would have significantly improved the overall experience.
Overall a very poor experience - booked premium economy tickets but due to last minute flight delays , all my itinery went for a toss and had to fly economy class with no access to lounge or any compensation by united airlines to make up for the flight delays . i had expected better experience than that from united.
Onboarding - it would be great to see on the screen what group they were boarding. It was very confusing on who was boarding (even though they called it out) they were not clear and the space to board was strange.
Older plane. Food was really bad, almost not worth the effort. Huge difference with European based airlines.
Looks like a local flight. Food was horrible. No entertainment system.
Economy travel is really hard with no room to move especially when the person sitting beside you is an XL or XXL size person who if moving could hit your face
I purchased Qatar airways after seeing ads about its service. To my surprise Qatar is marketing gimmick and horrible airlines which I don’t recommend to anyone Flight was dirty including flight from Miami to Doha And Doha airport restrooms are dirty On top of this they use this pathetic cheap indigo From Doha to Hyderabad which I will never fly Also they lost one of my baggage in Indigo and still waiting to receive it. I will never travel Qatar and will never recommend
Aircraft was spacious compared to American Airlines, food was great, entertainment was much better with a wide variety of options, and the crew was very polite.
The overall flight experience between Doha and Kolkata was satisfactory. The staff onboard were notably engaged, responsive, and enthusiastic, providing a level of service that stood out, especially when compared to the less attentive crew on the earlier leg from Heathrow to Doha. Their eagerness to assist made the journey more pleasant. Additionally, the time spent at the Silver Lounge in Doha contributed positively to the experience. The lounge offered a comfortable and relaxing environment, with adequate amenities and attentive staff. Overall, both the flight and the lounge experience in Doha met expectations, making for a smooth and satisfactory travel experience.
Being a platinum member, no attention given. No towel or tissue provided.
No towels or tissue and chocolate and mint provided before arrival
My Tv don’t work the whole from Doha to New Delhi. Overnight didn’t work from Bos to Doha and had to eat food without light
Good and comfortable flight Helpful crew Decent food and drinks
Was humiliated at Doha airport, treaded like a cattle class traveler, I hold platinum pro status with AA and I don’t fly economy even domestic but was made to travel in the middle seat in economy class and boarding zone 3 and was denied lounge access at Doha airport. Never was humiliated like this before.
My luggage was not sent with us. Not sure if this is Envoy Air responsibility but that was a very BAD experience
American delayed the flight for a crew rest period. The delay occurred late in the evening - the earliest i can find is 10:20 pm. With a 6 am flight anyone on the flight would have already have been asleep (unless you are insane, a vampire or on drugs) and at least for me i was already on the way to the airport at 445 am the next morning when i discovered they delayed the flight until 9 am. Given the incoming flight was in the air at 6 pm the evening before this should have been figured out a lot more timely that was there only crew to use. Just frustrating given there is no consideration for customer experience anymore in flying.
I am writing to share detailed feedback regarding my recent journey with American Airlines on the New York (JFK) to New Delhi (DEL) sector, which was ultimately diverted to Jaipur (JAI) due to weather conditions. At the outset, I would like to acknowledge that this was a full long-haul flight of approximately 14–15 hours, and while the journey fulfilled its primary transport objective, several aspects of the experience warrant both recognition and constructive feedback. 1. Cabin Crew Conduct and Service Consistency While the majority of the cabin crew maintained a polite and professional demeanor, one flight attendant’s conduct was notably inconsistent with expected service standards. The tone was often directive and lacked the warmth and guest-centric engagement typically associated with long-haul service. This created a perceptible imbalance in the cabin experience. Although other crew members acknowledged and apologized for the behavior, it highlighted a gap in service standardization and supervisory oversight. 2. Inflight Experience (IFE & Comfort) The inflight entertainment system was unreliable, with content failing to load consistently throughout the journey. Seating comfort in economy class was below expectations when compared with other international long-haul carriers. Cabin environment management at times felt unsettled, with noticeable noise and movement in the aisles. 3. Disruption Handling and Communication (DEL Diversion to JAI) The diversion to Jaipur due to weather was understandably beyond the airline’s control. However, the handling of post-diversion communication and guest management was an area of concern: Information during and after the diversion was fragmented and lacked clarity Limited guidance was provided upon disembarkation regarding next steps (transport, accommodation, onward travel) Ground coordination appeared inconsistent, with hotel partners and passengers receiving incomplete or delayed updates Communication the following morning remained unclear, including last-minute changes to transfer timings This resulted in avoidable uncertainty during a critical disruption phase. 4. Positive Acknowledgment – Ground Recovery Arrangements It is important to recognize that despite the initial communication gaps, the overall recovery framework was eventually well executed: Hotel accommodation was arranged efficiently Meal vouchers were provided appropriately Transfers between airport and hotel were organized in a structured manner Given the sudden and large-scale disruption, these arrangements were commendable and reflect the airline’s ability to operationally recover once systems were in place. 5. Recommendations for Improvement In the interest of strengthening the overall customer experience, I would respectfully propose the following: Service Delivery Reinforce consistent cabin crew service standards, particularly for long-haul sectors Enhance supervisory presence to address outlier behaviors in real time Inflight Product Improve reliability of inflight entertainment systems Reassess economy seating comfort for ultra-long-haul routes Disruption Management Establish a more visible “Care & Coordination Team” during irregular operations Ensure clear, centralized communication (single source of truth) for passengers and ground partners Provide structured briefing points to hotel and transport vendors to avoid information gaps Introduce proactive guest engagement (clear next steps, timelines, reassurance) Closing Reflection: While the journey was impacted by both controllable and uncontrollable factors, the overall experience would have been significantly enhanced through greater consistency in service delivery and more structured communication during disruption. I appreciate the efforts made by the broader team in arranging accommodation and onward logistics under challenging circumstances. With improved coordination and alignment, the experience can be elevated to match the expectations of a global long-haul carrier. Thank you for your attention to this feedback. I trust it will be received constructively and contribute to ongoing service improvement. Warm regards, Soosnata Chowdhury Convert effective for airlines) Or tailor tone
Good crew and flight was on time. It’s a small plane with limited overhead luggage space. They said the overhead space was full and I had to check my bag. There was still space when I got on. Waiting for my checked luggage added 30 minutes to my trip. Not the end of the world but also not great.
Trip delayed for 2 hours because of rain. We boarded and have to get down the flight and reboard again.
No enough space plus only allowing one laggage instead of two like other airlines.
Qatar airways ,boarding arrangements at Hamid international airport could been better
Two flight changes before the scheduled flight. On the day of the flight, the flight was delayed, which caused the connecting flight to be missed. Then, I was directed to another airport (CUN) and traveled to Tulum. American gave a $12 voucher for lunch. The least expensive item on the menu at a Mexican restaurant was $9.99. Driving to Tulum was a bad auto crash, and traffic was delayed two-plus hours. The bottom line is that we should have been at the hotel at noon, but it ended up at 11:30 PM.
Miami lounges were overcrowded and we were unable to get in. We only had a short time. But the banks are too tight in all American hubs
So i was checked in for the seat number 40K. Unfortunately my seat was not able to recline which end up having very uncomfortable 15 hours flight.
The food from Delhi to Frankfurt went bad or something cause I got sick after I ate the meal and felt ill the rest of my travel back to NY
Flight LH760 from Germany to New Delhi, the food was excellent, the crew was fantastic, the seats in economy are usually tight these days, so I can say that the seats were Ok, the entertainment was OK because for some reason the sound is not very clear, overall I enjoyed this flight, compared to the flight (UA 962) I took with united from San Francisco to Frankfurt in this trip, that flight was horrible. Thank you Lufthansa.
The Lufthansa flight was delayed, and I missed the connecting flight. Lufthansa staff have not been helpful in rebooking the subsequent flight with Air India (another airline that is part of the Star Alliance). Lufthansa told me it's not their responsibility, and Air India says the PNR is part of Lufthansa, so they are not responsible for rebooking. Lufthansa customer service asked me to contact the counter at Delhi airport, but no one was available there. I am caught between these two airlines, and ultimately, Air India decided to reschedule my flight after 18 hours. I am stranded at Delhi airport. I can't go out because if I do, I can't come back in, and I can't get past security to get food. My 3-year-old and I are stranded here for 12 hours without food and water.
The flight left an hour late and no explanation. Food was basically a few snacks out of bags and tiny cup of soda. Crew was pretty friendly.
Very poor. Lost my luggage. Luggage never came in New Delhi from Munich and I created a lost luggage report with Lufthansa. Still waiting for luggage. Overall poor experience.
Good boarding experience, staff was very friendly. No entertainment was provided and vegan/veg food items did not taste good.
The premium economy seat is one of the most comfortable that I experience. The food is also better than the ones you get in Economy, though the boarding was a missed opportunity, no priority observed, a complete mess.
No entertainment. Food was okay! Seats were okay as well. Overall boring trip.
Food was good. Plane was new as well. I think I can not complain any thing.
The seat selection before check in seemed to be complicated rest all is good
