Daily cleaning, installation of cabin HEPA filters
The Dominican Republic will no longer require travelers to show a negative COVID-19 test result from September 15. Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "Professional crew, Good service , comfortable seating, fine entertainment."
Cons: "First time traveling abroad, it was a unique experience and a learning one."
Pros: "Empty row!"
Cons: "Movie selection More new releases"
Pros: "Love the fact that the head rests move to support your head better."
Cons: "The flight was delayed and it ended up being delayed for 4 hours and we had to take a cab to Detroit to catch our flight to Europe"
Pros: "Great crew. Seat was not too bad."
Pros: "We had exit row seat, most uncomfortable ever, video devices both broken. Will never sit in exit row again would have been better off in basic economy"
Cons: "Fix broken seats and tv screens"
Pros: "Great service from boarding to landing"
Pros: "Gave information about delay clearly and gently"
Cons: "Confusion with shuttle to terminal 4"
Cons: "Flighted delayed due to mechanical issues. Missed connecting 400pm flight. Next flight was 10:25 pm."
Cons: "The comfort seats are not that comfortable"
Pros: "Service; security gate in NY close to departure gate."
Cons: "Arrival Gate in San Jose far from exit."
Pros: "In-flight entertainment, speed of flight"
Cons: "The fact that I sat on an airplane for over three hours due to a delay and couldnt get off"
Cons: "Platinum member. Flying with gold colleague. He was upgraded. I was 1 on the list, wirh 3 openings. Asked gate agent, and she said just take my seat. Asked attendant, she said same. So spent flight in last seat in back next to bathroom, while 2 comfort + seats were empty. Did not feel like a valued customer."
Pros: "Almost everything."
Cons: "I didn’t appreciate that your rude flight attendant allowed another passenger to move suitcase and she got an attitude with me. Delta there is always something on your flights."
Pros: "Liked that they were pretty stern about boarding by zone Comfy seats Nice staff Good snacks Great movie selection Never realized games were programmed in that head rest. Loved that. Just having the entertainment set on the head rest for every seat makes me prefer this airline over another."
Cons: "Was seated in the last row, 33, and it smelled like urine. Landed on time at 11:09am but didn't get to the jetway til 11:50"
Cons: "No LCD screen for entertainment."
Cons: "Flight was moved up from 830am departure to 6am departure with very little notice, and my layover was reduced from almost 2hrs to 30 minutes. Then, my bag was lost. Terrible."
Cons: "Customer service over the phone is the worst. 30 minutes for them to pick up and then get transferred to a very rude representative."
Pros: "The attention, kindness and never tiring helpful attitude of the personnel."
Cons: "None of the 7 screens I ried had the audio working. I had to result to sleeping when I could have easily enjoyed 3 movies and what not. It would also be helpful to have charging outlets on long-haul/international flights."
Pros: "Got upgraded to 1st / Business class."
Cons: "Due to weather the power outage in ATL, the flight out of PHL was delayed by about 30 minutes. No movies. No meals."
Pros: "I booked via Kayak using Virgin Atlantic shared out to Delta. Check was confusing as both airlines used different flight numbers. When I went to check in with Virgin Atlantic they told me to go to Delta. When I went to Delta they told me to go back to Virgin Atlantic. I wound up checking in with Virgin Atlantic. Everyone was very polite but check in was confusing. Everything else was wonderful. Cutomer service was great from beginning to end."
Cons: "Check in."
Pros: "Tons of free entertainment on the screen in front of your seat! Movies, games, and details on your flight, all available on your touch screen. USB charging is also available."
Cons: "No one told us they wanted everyone with a roller carry-on to.check their bags. An attendant told my sister that her bag needed to be checked. We did not receive this notification until we were at the gate, boarding."
Cons: "I was sitting in the last row and the bathroom smell was hard to deal with."
Pros: "Crew very cheerful and friendly"
Cons: "Still don’t know why I’m always zone 3. Also, need to stop people in main cabin from putting seats back. Either everyone would need to be like dominoes or basically they are just getting rid of what little space there is."
Cons: "It was freezing cold on that flight. Cold air from side panels above the windows was blasting in our faces."
Cons: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."
Cons: "I liked it all"
Pros: "Accident on way to airport, so I showed up to check bags 45 minutes before flight time. They said they couldn't get the bag to the plane..in 45 minutes? So, they put on the next flight... 6 hours later. Said I could fly without the bag... uh, no thanks. They would not look for alternatives without charging me more. Flight attendants were crabby, otherwise everything was fine. I flew British Airways a few months ago. Night and day. Seriously. Delta does not even approach having good service. There was no comparison to British Air--- Delta is not in the same league."
Pros: "When we landed and I was able to get off the plane"
Cons: "The guy in front of me reclining his sea before take off and the crew not correcting him so I had to which I did. He told the crew "he had the right" Crew refused to correct him because he was on a buddy pass so the rules didn't apply to him."
Cons: "Efficient and comfortable all I ask for"
Cons: "Boarding in LA was. Mess"
Pros: "Nice courteous cabin staff."
Cons: "See comment above"
Pros: "I like Delta empowering women."
Pros: "Everything was excellent."
Cons: "Cant get used to cookies and drink service on long haul flight. Do not care for salable food choices so packed a sandwich."
Cons: "Our flight was originally scheduled for departure at 7:45 PM. We got an alert stating that the flight was going to be delayed but we were already almost to the airport when I received the first message on my smartphone. We received three additional alerts making our total wait time at the airport 5½ hours before we could approach the gate and board the aircraft. Seating in immediate gate area was not comfortable. Boarding was chaotic at best with very little control and guidance provided by Delta staff. The audio over the PA system was difficult to decipher much of the time. The only other available boarding status information was presented on the screens stationed near the gate and indicated PREMIUM the entire time during our boarding process and was never updated. We literally had to scramble through the crowd to get to the gate desk and get our boarding passes validated so we could board our flight with our group of passengers. Our seating on board the aircraft was thankfully good which is why I rated Comfort as Okay. We were saddled with one more delay after the flight left the gate and taxied briefly down the runway and then sat there for almost an hour. My suggestions to improve customer satisfaction based on my experience would include the following 1. Provide extended alerts for passengers travelling especially if the anticipated delay is known to the airline more than 2 hours before scheduled flight time. 2. Improve seating in the waiting areas near all Delta gates. 3. Re-orient all staff in proper boarding process and utilizing all available resources properly to provide clear and intelligible (not speeding) overhead audio messaging and current boarding status prompts on displays. 4. Maintain or replace audio equipment if necessary to help improve quality of audio messaging in all boarding areas."
Pros: "The tv on the back of the headrest was great."
Cons: "Too much chatter over the intercom."
Cons: "Delayed and crews attitude. Also being seated next to someone when the plain is half empty"
Pros: "I had a great seat (exit row) with lots of legroom. They provided a free breakfast, and it was actually pretty good. A few hours later i was hungry and tried to buy some food but the cabin crew just gave my another breakfast item. The flight arrived on time, and the luggage was delivered a few minutes after I arrived at the baggage area."
Cons: "Nothing. It was a very good experience."
Pros: "Very friendly and efficient. Food was hot and red wine excellent."
Pros: "We liked the personalized tv screens on the back of each chair that allowed us to watch free movies. The flight crew was very nice as well."
Cons: "We were delayed on our first leg of the flight so go into SL late but was relieved to see that our second leg was also running about 30 minutes late. Made for a very late night getting home and needing to be to work the next morning."
Pros: "The Airbus A330 business class seating was more spacious and comfortable than the Boeing 767 I flew to Paris from ATL."
Pros: "Overall i was comfortable. I appreciate that they serve tea & it's not old & bitter tasting."
Cons: "we started to board 10 minutes before scheduled take off so we were late."
Pros: "Exit sear so plenty of room"
Cons: "Changed gates without notification"
Pros: "It doesn't matter how good all of the above were when one of our bags did not make the connection in Atlanta and when it was delivered late at night to my home and it has been torn beyond repair"
Cons: "Bag did not make the connection and it was damaged beyond repair"
Pros: "Crew good. Seat cramped"
Cons: "We boarded on time then Pilot announced that they were working in the plane so we sat at the gate 90 minutes with no air conditioning. I would have much preferred to have been in terminal while waiting for maintenance to repair aircraft"
Pros: "The crew and the movies. It was an overall comfortable flight."
Cons: "I was coerced into buying an extremely expensive ticket to get back to my home country from Paris. It was unconscionable."
Cons: "just the food options were not that good. all other things were ok."
Cons: "Not lost my bag!"
Pros: "Seats we fine"
Cons: "Delay 2 hours"
Pros: "Had a bulk head seat with no one sitting beside me and we landed early!"
Cons: "Maybe a gluten free snack option"
Pros: "Very nice crew."
Pros: "Prior to boarding, we had help with our seating. My wife gets anxiety and our son is three, so I felt like I needed to be there for them both. A crew member ensured we sat together."
Cons: "Everything else."
Cons: "It ridiculous how small the seats and aisles are. It not fun flying any more"
Pros: "great trip and crew"
Pros: "My money clip was stolen."
Cons: "Have better security and stuff at airport. To be more open to people needs."
Cons: "They lost my luggage and barely made it to connection flight with nobody to help find gate"
Cons: "Old plane. No power to recharge electronics."
Cons: "my flight kept being pushed back no one said anything my email alerts was quicker"
Pros: "Crew was very friendly. Flight departure was on time."
Cons: "The food. Same sandwich the last 4 years."
Pros: "Boarding the plane was incredibly fast. As for the crew, I got an iffy energy from one of the crew members whom I felt was trying to play on my intelligence."
Cons: "I wish American offered more vegan and wheat/ gluten free options, as well as herbal tea options. I was determined to sleep during this flight, but I was hoping this plane would have the TV behind the chair. I enjoy watching the live map as we’re flying."
Cons: "Might have been the least friendly flight attendants I have ever encountered"
Pros: "Great crew. Boarding was easy."
Cons: "No snack options. No individual screens on an international flight!"
Cons: "Sat on runway for 30 minutes before the announcement was made that the First Officer had called out. Deplaned. Then once we reboarded an 1.5 hours later, we sat on the runway for over 2 hours waiting to be deiced, then waiting to take off with absolutely NO TRANSPARENCY from the crew or the pilot. We were updated ONCE every HOUR. I missed a day of my vacation because a crew member didn't arrive on time. UNACCEPTABLE."
Pros: "Boarding, crew, seating"
Cons: "Food was awful"
Pros: "Roomy leg room"
Cons: "Plane to start,delay loading,dlaying taking off.almost hour late arriving."
Pros: "Everyone was courteous and professional"
Cons: "i had a really horrible experience with a flight attendent but the 2 in my cabin were great. Earphones didnt work and couldnt see screen"
Cons: "AA did not wait for us. Just closed the gate after we showed the boarding passes. Unbelievable. They did not reallocated in later flight, only standby. Finally got a connection 6h later. NBaggage was damaged at arrival in DCA. Could it be any worse"
Pros: "The seats on this little plane were large and comfy (which I never thought I'd say about a plane again). The crew was great, and the flight was hitchless."
Cons: "We were delayed by an hour and a half. Not that big a deal in the grand scheme of things, but it still puts a cramp in my day."
Cons: "Dated plane. Business class seats did not have power outlets to charge mobile phone."
Cons: "No in flight entertainment. Delayed"
Pros: "Everything was on time and handled efficiently and courteously. I was pleased with everything."
Pros: "Arrived early, friendly crew, good exit row seat."
Cons: "Took forever"
Cons: "Boarding-we boarded class 9 and had a carry on that was to big so all 3 personnel yelled at me and my husband with my daughter in my arms very loud and disrespectfully " YOU CAN NOT BRING THESE TYPE OF BAGS ON THE PLANE!" Mind you 3 people are saying this while other people were also waiting to board the plane! So I quickly say we do not need 3 people to tell us 1 thing and especially yelling at us like we were kids or criminals because it felt like we must have broke the law the way they treated us! That experience was horrible and ruined my liking for AA"
Cons: "Will probably never choose to fly with American Airlines again."
Pros: "Quick board and exit, fast check-in"
Cons: "Wi-Fi onboard free for all T Mobile customers, cramped seat room for a smaller adult even"
Pros: "Courteous and polite"
Cons: "Nothing was a great flight"
Pros: "The landing was great!"
Cons: "Crew not very friendly but thats normal in AA"
Pros: "Crew was really nice. Kept me hydrated. I liked the movies available to watch."
Cons: "This is something that the airline doesn't have control over: crying kids. It just comes with flying."
Pros: "The crew was one of the best flight crews I have ever met! We had many of the same attendants on the flight back to MIA, as well. Give them raises!"
Pros: "the plane, a 380, had comfortable seats, fewer occupants, more and easier access to bathrooms, did not like the larger plane I flew on going to Australia, it held 700 persons could physically reach the lights and when on, they didn't disturb anyone vegetarian food was delicious and nutritionally sound and varied love the soft blankets"
Cons: "not a very good choice of current movies"
Pros: "On time"
Cons: "entertainment did not work"
Pros: "The crew tried and did as good a job as they could with what they had to work with."
Cons: "The shuttle transportation didn't give me any information about baggage claim, took me 45 min to find the right baggage claim! So frustrating."
Pros: "On time departite"
Cons: "We were forced to check in carry on luggage at the gate after group 1 boarded. Upon boarding, I noticed that the overhead bins were about 50% empty. On top of that, I had to wait over forty minutes for my luggage to arrive."
Cons: "Space between seat rows to small"
Pros: "On time"
Cons: "They didnt tell us that emergency seats do not recling"
Pros: "short flight so I would not expect any particular issues."
Pros: "i liked that the flights were right on time."
Cons: "the plane was a bit cramped but I guess there isn't that much room in a plane to begin with."
Pros: "Flight was on time with no problems."
Cons: "The planes were clean but had no phone charging outlets."
Pros: "On time departure and arrival. Flight attendants were efficient and pleasant."
Cons: "No complaints!"
Pros: "Got on the plane easily and quickly. Great movie selection"
Cons: "Very cramped seating"
Pros: "Good food. Great crew members."
Cons: "diverted due to weather but send to Stephenville!"
Cons: "Additional price for baggage , plus 8$ for a crapy meal in airplane"
Cons: "Free WiFi kn the plane was hardly working even over US mainland, before it list connection with outside internet over ocean. But it is something I do not care much about."
Pros: "We had a wheel chair person and they made it very easy to drop off at the gate and get it at the destination gate. Also they drove us over to the baggage area due to many elevation changes required to reach this area."
Cons: "The obtaining of the boarding pass in Newark needed more people to help get the boarding pass. I like the option to use a machine if I want to generate a boarding pass but there were issues with the machines and not enough people to help alleviate the backup of people having to wait."
Pros: "Excellent. On time."
Pros: "The crew at Mexico airport was very helpful and polite."
Pros: "Delays were clearly communicated with ample time to make changes if necessary"
Cons: "TEEEEENY WEENY itty bitty plane - hard to be comfortable- but fortunately it was a short flight"
Cons: "Old plane, very hot cabin, no WiFi, no food, entertainment system would freeze and was glitchy. Awful airline now. Very disappointing."
Cons: "When to Newark airport to check in, crew were very disorganized and very rude. Nobody was willing to help us and everybody tried to avoid people who looked like they needed help. Worst airport ever."
Cons: "The plane was over 3 hours late, and then at landing we sat for 30 minutes waiting for a gate"
Pros: "For a little over $2000 you get an economy seat non-stop from DC to Tokyo and back. Meals were good. As economy seats go, it's comfortable. Midweek the flight is about half to two thirds full. So you might be able to stretch out even!"
Pros: "The credit was polite, hat was about it"
Cons: "We were delayed coming out bc the plane needed de-icing... IN JACKSONVILLE, but they were unable to get manager approval for de-icing and then the truck was out of fuel. Finally, the pilot moved the plane into the sun (which should have happened much sooner). During the flight, the cabin temperature dropped to low 60s and everyone was freezing."
Pros: "I haven’t flown international in a while and things seemed to have improved quite a bit in all the above categories."
Cons: "The seats back was designed too soft, so every time I grabbed my laptop which I stored in the pocket in front of me, the person seating in front thought I was kicking/kneeing her. I also experienced the discomfort from someone getting an item from the seat pocket behind me. Not great for long flights when trying to sleep!"
Pros: "small airport, quick loading"
Pros: "The crew were excellent. They exhibited good customer service and was pleased by their recycling initiatives."
Pros: "everything was on time and no one got kicked off of the flight!"
Cons: "Not enough food for such a long flight"
Cons: "I think if you over 6”7 you should not be charged for an exit row on commuter planes"
Pros: "Crew was very good"
Cons: "Really rough ride, very uncomfortable"
Cons: "PA system was painfully too loud."
Pros: "It was good , no complaints"
Pros: "Best united flight I've been on in a very long time!"
Pros: "Kudos to the gate attendant for enforcing the carry on size limit! She required a passenger with a large bag to check it instead of hauling the oversize suitcase onboard. I wish more agents would be this diligent!"
Pros: "Efficient boarding, smooth flight"
Cons: "Seat was hard and uncomfortable, air was stuffy, little fan wasn't blowing enough"
Pros: "Fact easy boarding Helpful crew Really good food"
Cons: "No negatives"
Pros: "Lufthansa fueron súper amables. Todo bien agradable. Buena comida."
Cons: "There was a guy that seemed to be a United employee but he was dressed in baggie jeans, a sloppy oversized shirt, had crazy unkempt hair and smelled bad. Not sure what his position was but he was walking the aisles informin us.the flight was delayed and was directing people where they could place their luggage....not a very professional representative for the aitline"
Cons: "We reserved wheelchair assistance prior to the flight. We had to wait an extended amount of time to actually get the wheelchair assistance with 5 kids 7 and under. Due to the wait we almost missed our flight, we were literally the last to board the plane. We were hoping to grab some breakfast for the kids as we had a long flight and did not have time to do so because of this delay. This is why we called ahead to reserve the wheelchair. The people checking in did not seem to care about the delay and only told us to be patient. Sad, unfortunate experience with accessibility issues."
Pros: "When the flight took off I was asleep and when I woke up I was at my destination."
Pros: "Food in the airplane and the quickness of the arrival."
Cons: "They left us at the gate waiting for a long time without an assigned seat. They didn't announce boarding time, we were waiting for so long and the crew saw us sitting down and didn't call us. The flight almost left us. The lady at the airport was extremely rude, I asked her her name and she refused to give it to us. The delay was absurd."
Pros: "The airplane crew"
Cons: "They left us waiting for hours at the gate without assigning us a seat. When I finally made the line for the third time, the rude lady gave us a seat. Then they didn't call for by groups and we were about to be left on boarding time."
Pros: "I don't like the small planes United uses."
Pros: "I liked that when the plane actually arrived to newark that the boarding was swift. The pilot and flight crew were good."
Cons: "The plane was late. I flew out of Detroit because it was cheaper than flying out of Cleveland where I live. So due to this flight being late I had to pay more then expected to get my car out of the parking garage and got home an hour and a half later than expected which got me home at 3am versus 130am (original time I would have been home IF the plane would have been on time)."
Cons: "do not see how the process is helped at all with those "lines or zones" Still seems like people get clogged up and takes too long to get boarded."
Cons: "A two hour and 10' flight became a three hour wait, then we boarded only to have to de-plane now because mechanical issues. Then walk to the other end of the terminal and re-board yet a second time. Total time at the airport and travel time for this short flight is: 8 hours"
Pros: "Everything else."
Cons: "Poor timeliness of our return flight from IAH to ABA"
Pros: "Crew was amazing anita was a dollgreatcrewmade the flightfood and snacks could have been better"
Pros: "Great movie selection and quantities of meals/snacks."
Pros: "I got a really good deal on the flight so I'm happy with my experience given the amount of money I saved. The crew is very professional and the flight was uneventful (a good thing)."
Cons: "I always wish flights could be more comfortable, especially when they are over 3 hours long. However, since I am unable to pay for the upgraded seats I realize this is a problem I will continue to have."
Pros: "Everything , great service , very attentive , smooth flight ."
Pros: "Seating is so close you can count the hairs on the passenger in front of you. Tray is too close to you and uncomfortable to even eat or drink anything. Overseas and international seating needs to be larger than short domestic flights."
Cons: "Seating was terribly close, too close for comfort."
Pros: "The flight was on time."
Pros: "Boarded and landed on time."
Cons: "Boarded and waited for 35 minutes in 95 degree stifling hot airplane air! The crew made one small apology saying that the captain could not make it cooler until the engines started. EVERYONE was pissed and soaking wet miserably hot. If we were dogs or children in a car this would be a felony. UNACCEPTABLE and INEXCUSABLE!!!! Need to have emergency cooling system... this was almost a health problem for the older folks on the plane."
Cons: "Every flight I had was delayed at least an hour, and one of my flights was delayed 2.5 hours, which caused me to miss an important meeting. When I asked why it was taking so long, the United customer service representative was very short and somewhat rude. Not a great experience this time that's for sure."
Pros: "Everything. Great easy flight"
Pros: "I was informed all the time"
Cons: "The plain was delayed for too long"
Cons: "Crew was late & delayed boarding."
Cons: "They had us wait in the runway for almost an hour not good when you have arrived airport not organozed"
Airlines flying from Lansing to the Dominican Republic have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights