Daily cleaning, installation of cabin HEPA filters on flights from Lanzhou to Washington
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Scores according to KAYAK customer reviews
Pros: "The crew was very helpful. Entertainment had a good variety."
Cons: "The second leg of the flight from Shanghai to Bangkok felt like sitting on wooden chairs. Picking the type of food and not end up with allergy inducing food didn't seem like an option."
Pros: "The staff and service were both incredible! Thanks CE"
Pros: "Nothing much good to say about this flight"
Cons: "They were rude and cater to Chinese... didn't give me the proper documents. Took forever until i found a helpful Thai to determine documents that should've been given to me at gate. Even tho i had business class on the first leg, they wouldn't let me in the lounge for the layover..."
Pros: "The price was amazing and the hard product is decent for what you pay."
Cons: "Food and entertainment could use improvement."
Cons: "Well, I missed my flight. So that’s why"
Cons: "CE is budget carrier so you are often not walking into or out of terminal in China . You are on minibus commuting to/from plane. Once you land it may still be a 30-40 min commute to parking spot and minibus to terminal."
Cons: "Everything ! It's just like Southwest Airlines"
Cons: "Worst airlines"
Pros: "The whole flying experience was great for a great price!"
Cons: "No earplugs, TVs are too far away to read the English subtitles."
Pros: "Very efficient boarding process, no complicated line system. Crew works expediently. The screens are large (though the selection of recent films is somewhat poor) and honestly I thought it was more spacious than international flights usually are in economy. Good news is I was able to sleep. I thought food was fine but the Americans next to me clearly weren't familiar with airline food or Chinese food generally..."
Cons: "Crew is kind of brusque and utilitarian, not a ton of hospitality in coach. They will make sure you follow directions (i.e. take your headphones off during safety instructions, put your phones away during take off, open/shut the windows at the exact right times). Small trade offs for the value you are getting..."
Pros: "customer service"
Pros: "Not in special."
Cons: "Lost my baggage."
Cons: "I tried to change my flight and had the worst experience I have ever had with an airline. Not just the rate was not honored. Nor was my flight. Nor ANY communication if my ticket was changed or not. I could not get anyone on the phone to help me, or there wasn't even a representative at the airport. COMPLETELY RUINED MY TRIP! I WAS LEFT WITH UNUSED HOTEL BILLS!!!! This not the last I will report of this!"
Pros: "they provide me excellent service in pu dong airport and LAX air port . my ankle was broken during my trip in China ."
Pros: "The boarding process was quick and staff was friendly. Food was delicious and staff very accommodating"
Cons: "Being taller I was unable to spread out for almost 10 hours. Legs were very sore by the end, but that's to be expected"
Pros: "There were a number of flights leaving from the same gate within minutes of each other and the staff handled it without a hitch."
Cons: "The food was not good, pastry type meat pie and flakey chewy dessert pastry."
Pros: "Newer planes are good and comfortable. Legacy fleet is a little tired. Service is good food and entertainment is lacking."
Cons: "Routed through Kumming to the north for a trip to SFO. If you're sloppy booking you and turn a 12 hour flight into a 2 day trip."
Cons: "Flight delayed, ran out of beer, cut entertainment off way to early"
Pros: "Crew is exceptionally nice and friendly!"
Cons: "The snacks and food offered are terrible. Cabins are dry and uncomfortable (not pressurized enough)."
Cons: "Could have used some entertainment even it was a 5hr flight."
Cons: "We can’t use our phones for listening music By 14 hrs and I pay WiFi"
Cons: "Seats are very narrow space in this plane"
Cons: "Poor movie selection."
Pros: "The whole trip"
Cons: "Not that it was China Eastern's fault, but my travel agency illegally cancelled my reservation without my consent. I had to buy another ticket last minute. The flight itself, however, was comfortable."
Cons: "Need to cater to US clients and offer better food"
Pros: "Was fast and smoothly landed . Desert was awesome, but meal was strange."
Pros: "The Airbus plane & the crew"
Pros: "Crew was nice"
Cons: "4 hour delay, very little information, changed gate, so everyone had to rush to new gate. After midnight arrival, so no more public transit."
Pros: "The entertainment.was.excellent. They had ample food"
Cons: "When I had problems because the plane was.late, it was.very difficult to get help."
Cons: "Staff smiles while never attempting to assist and even gave false information to shuffle issues to someone else"
Pros: "Pleasant trip for the most part, friendly crew, easy boarding"
Cons: "Can't use phone, headphones provided don't fit entertainment systems on seat backs, so no way to watch"
Pros: "Service was wonderful and the flight was peaceful and faster than we anticipated (10 hours as opposed to 12.5 that our confirmation said)!"
Cons: "The first leg of the flight from Osaka to Shanghai was about an hour late taking off which caused us to have to run to our connecting flight to SFO. It was a bit stressful and we weren't sure we were going to make it."
Pros: "SO HAPPY IM BACK HOME AND THANKS TO KAYAK FPR BEST PRICES"
Pros: "Flew with them for third time , never a problem, flights on time , connection smooth, great bargain in the sky and definitely looking for boarding their planes again."
Cons: "Flew with them for third time , never a problem, flights on time , connection smooth, great bargain in the sky and definitely looking for boarding their planes again."
Pros: "It left late"
Cons: "TV screen stopped playing after safety guide."
Pros: "Great value. Fully flat bed in business class for Dubai - Melbourne return with stops in Kunming and Shanghai very comfortable with a 2/2/2 arrangement. Long transits in Shanghai allowed a quick visit into this dynamic city. Airports at Kunming and Shanghai are modern, efficient. Short term visa on arrival for transit passengers works well. I will definitely fly them again."
Cons: "Staff were great but not quietest Cathay/ Emirates level but they really tried hard. I am sure they will get there soon. Wine list was limited and the white wine was warm - though to be fair this is sometimes the case on Qatar Airways too."
Pros: "I feel comfortable and feels like I'm just on a bed ."
Cons: "The stewardess don't know how to speak and understand English well"
Cons: "Not being able to request a vegetarian meal. I wasn't able to do so via your (Kayak) site nor was I informed that I needed to make this request at least 48 hours prior to the flight. Perhaps this was a bit ignorant on my part, but I've also been able to make meal requests on the day of my flight without any issues. Not being able to do this caused a lot of unnecessary additional stress and frustration on top of an already stressful day. If there is some way you can include meal options on your booking page or those on your partner pages, I'm sure that would certainly alleviate the stress of meal requests for your passengers and airline staff."
Pros: "While friendly crews matter a lot in making a flight enjoyable, what matter more are the passengers. Quiet and polite passengers will make this kind of 17-hour trip more comfortable."
Cons: "Unfortunately on this flight my neighbors were very noisy.."
Pros: "I flew Qantas, and it was quick and easy."
Cons: "There were only 2 check-in desks, despite checking in online, I still queued for an hour."
Pros: "The quickness of the flight between Japan and China"
Cons: "We didn't even start to board the plane until after we were already supposed to be in the air. There was no explanation given for the delay. Once on the plane, I was really glad I brought ear plugs. The announcements the crew made were sudden, and startlingly loud."
Cons: "No one could help us find an alternative way to Phuket via Kunming or otherwise after our flight was canceled. We ended up purchasing a different flight through a different airline and will be working on getting this flight refunded."
Cons: "The tray tables weren't even so the food tray tended to slip down. You had to use your knee to hold it up. Movie choices were very limited. Movie entertainment had to be stopped rather early because of the earphones. Why not issue ear buds instead so we could finish movies to the end the flight. An announcement has to be made for ignorant passengers who throw toilet paper into the toilet bowl that don't flush them down. Bread rolls were passed. Not never to passengers by the window."
Pros: "The choices in movies when flying out to shanghai was pretty good but returning it was the same choice. After 3 weeks, no new added movies."
Cons: "Leg space. Crew not following on boarding procedure. Our carry on bags end up stored far away from us."
Pros: "Food and Movies"
Airlines flying from Lanzhou to Washington have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Lanzhou to Washington
Masks required on board, masks provided on flights from Lanzhou to Washington
Social distancing seating
Middle seats unavailable to book on flights from Lanzhou to Washington
Testing for antibodies, testing for symptoms for flights from Lanzhou to Washington
Waiving of change fees. Search flexible flights from Lanzhou to Washington