Daily cleaning, installation of cabin HEPA filters on flights from Laredo to Central America
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Scores according to KAYAK customer reviews
Pros: "Crew very friendly."
Cons: "I could not get wifi. Had it from GCM to SAV with no problems."
Cons: "We didn't leave on time, so an on-time departure."
Pros: "Very good overall service"
Cons: "I don’t understand why we had to pay for checked bags. Second, we paid for advanced assignment of 4 seats (middle) to travel together, but one person ended up getting separated; it does not make sense"
Pros: "Very competent flight attendant."
Cons: "Flight was a half hour late. Pilot could have communicated with passengers. Gate 35X at National Airport is a terrible situation. We go down stairs to deplane, then wait for a bus to take us to the terminal. Not acceptable."
Pros: "I got there in one piece."
Cons: "More legroom"
Pros: "The seating is cramped as has become customary."
Pros: "The crew and the seats were okay."
Cons: "The flight was delayed for almost 2 hrs. We should receive credits for that."
Pros: "Very good value for money. Excellent Business class with all the expected amenities. Friendly crew. Good (for airline norms) food. Plenty of entertainment options."
Pros: "Boarding was smooth."
Cons: "American needs to recognize that people in Miami are savage animals and don't have manners, which is relevant to getting off the plane. They come running up from the back and clog the aisles instead of letting people off row by row like the rest of the country does."
Pros: "Comfortable seat, no middle seat on my side of plane."
Cons: "I researched and called and found a 45L backpack so I could carry on my dive bag. That’s the reason I’m going all the way to Fiji. Not letting me get it in LA I’d also ridiculous."
Cons: "No food on the International flight from Kingston to Miami."
Pros: "The crew"
Cons: "The delay and the seat comfort for purchasing the main cabin seats was not as expected."
Cons: "First flight delayed 45 min, then cancelled. 2nd flight 3 hrs later."
Pros: "The staff were very friendly and helpful"
Cons: "Bag checkin had already been done online but did it again in terminal, weigh in lady not helpful or friendly, quite abrupt. Onboard seating cramped and worse when front seats were reclined."
Pros: "Our flight was delayed somewhat by a service door not completely latched. The plan returned to get it closed, then was promptly airborne. After the delays, the flight actually made it to our destination by our scheduled arrival time."
Pros: "In flight service was good and the meal was tasty and complete. Fun entertainment."
Cons: "Rude check in staff that priortized customers that arrived too late to the airport which made us late for our flight. A customed shouldn't have to stand in line an for 90 minutes just to drop off checked bags after checking in online. Every customer should start at the back of the line. All of Ecuadorians in the Guayaquil airport for Avianca should be replaced."
Cons: "3rd flight in two weeks suck sitting next to a morbidly obese person. They should be forced to purchase two seats."
Pros: "Curteous. Prompt. On time."
Cons: "When I arrived at the gate, the flight was on time, but no aircraft was at the gate. The gate attendants left at the time we were supposed to Board, then the departure time changed on the board and no announcement was made. Another gate attendant told me that the aircraft was at DYT, but the reason for delay was crew rest. As the delays continued, 3 in all, we were told that the aircraft was at DYT but we were waiting on a crew to be flown in from Charlotte. Not sure how AA messed up their crew rest schedule on domestic regional jet carrier. Either way, a new gate attendant arrived to take over, and continued to tell us we were waiting on crew. Then the story changed to waiting on aircraft and crew. By the time the 3rd change in departure had been made, and we were still waiting on aircraft and cre, AA failed to continue to update the departure and arrival times. Once we boarded around 9:00pm the boarding time still showed 8:10pm. Then we sat on the runway awaiting departure for approx 40 minutes before taking off. Very poor communication And customer service."
Pros: "Loved the fact that the pilot frequently spoke to us during the turbulence. Crew was great."
Cons: "Lack of entertainment."
Pros: "Flight crew had a great sense of humor - they were extra friendly while boarding as well, made traveling with AA the best! Boarding was delayed due to previous flight but our pilot even managed to get us to Denver early! Wish I could have this crew everywhere I go!"
Pros: "Smooth flight, pilots were friendly. It was a nice flight"
Cons: "Boarding chaos at Miami airport."
Cons: "plane does not have in seat monitors, using tablets for entertainment. Power plugs worked on and off during the flight old equipment (767) but still better than PHL-AMS 757"
Pros: "Friendly crew, comfortable space, good snacks."
Pros: "Comfortable seats, free private entertainment, very nice to be able to charge my devices. Our pilots were great."
Cons: "Still don't like that you have to pay for meals or snacks. I received two meals on my connecting South American flight. Stewards still not all that pleasant."
Pros: "Extra room with empty seat"
Cons: "Seat didn't go back due to exit row"
Cons: "Seating. Plus our previous flights on American were horrible. Too many delays to note. (Late plane, mechanical issues, boarded anyway, sat on plane 2 hours, sent to a new gate, delayed, boarded, sat on new plane 2hrs waiting for food truck (chips), etc. Trip from hell"
Pros: "That I was found an alternative flight and was boarded swiftly."
Cons: "That my flight was delayed four hours or more and then cancelled so I had to be transferred to a totally different flight in the early hours of the morning and that my luggage was delayed and travelled on a different flight to mine. The entire experience was very discouraging."
Cons: "Unable to sleep on the redeye from Seattle to Philly owing to a loud, constant alarm for the entire flight."
Pros: "Love these Non-stop to Austin even though they are always full. Thanks for this luxury of non having to transfer in Dallas."
Cons: "The down side is that these planes are smaller so we didn't have any entertainment and therefore no place to charge digital devices. There is however, wifi to purchase."
Pros: "I did not have a seat! Waiting for people to give up their seats!"
Cons: "Gate was changed, then flight delayed, then maintenance was required on plane further delaying, then once arriving on an already warm plane, another flight made it to our gate first so we had to sit for over 30mins on an un-air conditioned pressure cooker. It was 80 degrees outside but much hotter inside the plane. Quite miserable. Overall it was over 2 1/2 hour delay."
Pros: "expected rough ride due to weather, but flight was very smooth. Pilot was great, and made good time!"
Cons: "a bit of a delay to weather, but that is understandable"
Cons: "Delayed like 5 times, finally canceled. Rerouted thru additional stops than bought."
Pros: "Staff was friendly and flight was timely."
Cons: "Bad smell on the plane and 20 minutes of turbulence."
Pros: "•Boarding was easy - small plane. •No crazy flight maneuvers, so I guess good pilots"
Cons: "•Cash only for drinks?! C'mon AA, it's 2017. •Charging for checked bags is greedy, I don't care if others do it, that's not a good excuse + Southwest doesn't charge. •Plane left 30 min late (and arrived 30 late), then had to sit on Tarmac waiting for a gate. •Placed us at the farthest bagged claim from our arrival gate (all bagge claims walking up to ours were empty), so thanks for thinking of the customer first there. •I reserved an aisle seat, they changed me to window without asking. Thanks. •Overall, there are too many other choices in airlines... I may just be one customer, but this is one less they'll have, as other major carriers haven't ever racked up this amount of annoyances in a single trip with me before."
Pros: "Great service by agents at gate and crew. Nice, new aircraft. Entertainment system was also very good."
Cons: "Had plenty of leg room in Exit Row, but seats were very narrow."
Pros: "Flight crew"
Cons: "Delay due to maintenance"
Pros: "The crew, the flights was always on time."
Cons: "Maybe change's pretzel and gives sandwish."
Pros: "Nothing. My fight from San Juan to Miami on Friday Oct. 7 was cancelled because of hurricane Matthews, since I didnot buy a roundtrip with AA they did not reimburse or offer me a credit for my returning flight. I contacted AA in two ocassions and both times their personnel were impersonal and even rude to me with the whole situation. I ended up losing $250 because of choosing American Airlines. I will do my best to avoid traveling with American ever again, and I will spread the word, as well. I felt robbed, so unfair."
Cons: "The departure was delayed. And is unbelievable you are charging baggage"
Pros: "Smooth ride"
Cons: "Advertised snack pack wasn't the one in the brochure. I had to pay for something I didn't care for. And couldn't put my purchase on my new AA MC because I am new."
Pros: "Easy boarding. Served food and beverages. Comfortable flight"
Cons: "Food tastes better on other international flights that I have taken. Movie and music selection better on other flights too. One flight attendant not so nice when I requested another napkin. The first one fell on floor when as I was attempting to pick it up. I did get another one."
Pros: "Entertainment and great beverage options"
Pros: "Wireless entertainment and seat spacing on the airbus"
Cons: "Boeing seats are too close together. Space them out"
Cons: "Everything... everything could’ve been better"
Cons: "Strange reasons for delay."
Pros: "The strip waffles"
Cons: "Not having to pay for specific seats or carry ons"
Pros: "Good legroom even in economy"
Cons: "Entertainment system wifi kept dropping off"
Pros: "There was only one flight attendant but he was very friendly and worked very hard"
Cons: "The checkin process is awful if you fly basic economy. This is the second time I have flown basic economy on United and you have to wait in line for 20 minutes to get a boarding pass and then have someone inspect the size of your personal item. You cannot check in and get a boarding pass online."
Pros: "Very clean and comfortable seats."
Cons: "I wish United had better snacks."
Pros: "Crew kept us informed about delay"
Cons: "Deplaning slow"
Pros: "We landed safe"
Cons: "I Paid for preferred seats. When we got to the airport our seat assignment changed. We were not in the seats I paid extrs for. No money offered or returned."
Pros: "I was really impressed with the agents at boarding. Also on flight. Good attitude and smiles."
Cons: "Couldn't get comfortable in spite of extra room (row7). Hard and narrow seating."
Pros: "Almost everything"
Cons: "We got off the airplane from Singapore to Houston. We almost missed the fight from Houston to Tampa because we didn't have enough time"
Cons: "Took off an hour late from a gate all the way across the terminal from the assigned gate. Promised "free" Direct TV did not work and the Wi-Fi didn't either."
Pros: "The flight was smooth and on time Liked the window seat Staff friendly and courteous"
Cons: "Legroom is uncomfortable. I'm 5'11 and it is tight, and there is barely any recline anymore No power in the seats - there is a Wifi entertainment option (good) for you to use your own device, though need to run on battery Security checks took more than 1h, almost making me miss boarding There are enough drawbacks/compromises regarding customer service that I will alternatives where they exist"
Cons: "Recline was broken. Wi-Fi did not work. Sadly disappointed. Will go back to fly with Americanairlines ."
Cons: "My flight was cancelled twice. I got confirmations and updates late. Hated my experience"
Pros: "Gate agent was sincere and professional."
Cons: "Aircraft cabin temperature far to warm and uncomfortable."
Pros: "Smooth easy flight."
Cons: "The only real downside was seat 22D headphone jack was broken so it made for a long flight but I played some games."
Cons: "Attendant was not friendly"
Pros: "Landing safely"
Cons: "I upgraded to a seat right at the front. Still ended up in boarding group 3, no room for my overhead luggage so I had to put it half way back on the plane. My $45 upgraded seat wouldn’t recline because it was broken and I still had to pay to have a bad checked. Oh, and the flight attendant simply said “ok” when I informed her of my seat malfunction."
Pros: "The crew was nice and even though there kept being turbulence it was a smooth ride"
Cons: "More selection than pretzel for free item to eat"
Pros: "The crew need to be more profesional special to the line going back and forward to Honduras"
Pros: "No flight delay"
Cons: "Food, Wi-Fi, entertainment"
Pros: "Some staff were,helpful. Handicap was mostly good& friendly.movies donated for our time was a nice,gesture,but not for my,discomfort & trouble."
Cons: "The staff @the gate were uniformed & if it wasn't their fault but Boston's Logan construction @ airport someone dropped the ball. I won't go United again.5 hours is ridiculous & I deserve a refund."
Cons: "Stale pretzels"
Pros: "United doesn't give any food."
Pros: "More legroom than on the international flight we took to get to Houston"
Cons: "Arrival time in Jacksonville too late at night."
Cons: "Everything was great except a stewardess that was flying on the plane not working got her suitcase then her carryin and her purse and literally was holding up everybody behind me while she was getting it all hooked up. The stewardess that was working when we got to the door said she was sorry she should not of done that. Hook it up when your off the plane I guess. Otherwise it was great."
Pros: "passengers & crew were friendly & upbeat"
Cons: "many boarding time changes & a gate change. The most extreme was from Noon to 11:45a back to 9:15a for the original 8a boarding time ... a couple of very turbulent pockets that caused some passengers to scream."
Cons: "From SPS TO USA they let me bring my carry on laptop hand women hand bag, going back from Houston to SPS they didn´t allow me to have all of them.....another passegers had 3 things......need to standardize and let women hand bags be allawed to travel inside the cabin as well carry one-laptop.....teh way teh employee refers to mee was kind of dessapointed telling me that is teh way it is.....in Houston..."
Cons: "30 minute flight delay due to late inbound aircraft. Fortunately, we were able to make up for the lost time in flight."
Pros: "Not a thing."
Cons: "Ended up missing our connector flight into Boise. They gave us a food voucher and a hotel room. Very pissed off! Made me miss a full day of work on Monday the 23rd."
Pros: "I took 4 different flights and all the crews seemed to all be moody."
Pros: "The flight attendants were friendly for the most part."
Cons: "On both flghts we requested a bassinet for our 3 month old. We were told on the phone if one was available we were able to have it. Both flights had bassinets but we weren't allowed access to them. On our first leg the bassinet was in economy plus and we were economy. On the way home our fight was downsized to a smaller plane and the airline was too busy trying to cut 25 people off the fight they weren't able to give us a seat where the bassinet would be. We asked several flight attendants and got different answers from each one."
Pros: "Absolutely nothing good to say. Unaccommodating plane and crew."
Cons: "Absolutely nothing good to say. Unaccommodating plane and crew. Pay a little more and don't fly United"
Pros: "crew, takeoff, landing and flight were good on each flight. no complaints there."
Cons: "from COS to FLL: first flight was late taking off. connecting flight was on time. this is a bad combination. i was literally seconds from missing my connecting flight, and that was after sprinting from one terminal to another. captain on the first flight announced that takeoff was delayed because they were waiting for flight charts to finish downloading. really? WELL THEN GET THERE 20 MINUTES EARLIER AND BE PREPARED TO LEAVE *ON TIME* SO THAT PASSENGERS DON'T MISS (OR NEARLY MISS) THEIR CONNECTIONS!!!"
Pros: "No flight"
Cons: "Had to wait at gate for a while before disembarking."
Pros: "Crew friendly, but every thing else simply as usual."
Cons: "No meal if you can' afford first class."
Pros: "The snacks"
Cons: "It was a really noisy flight because a little boy was crying in the back"
Pros: "It was awesome, I could travel on Gold gropu for a chrap pice! Simply great"
Cons: "Delayed flight"
Pros: "Great service"
Cons: "stole my money for 2 flights. Never made it to my destination"
Pros: "I enjoyed the size of aircraft and the smooth comfortable flight. The crew were very polite and helpful."
Pros: "Kayak updates including delayed departure"
Cons: "Seat was a bit cramped"
Pros: "Plane left on time and got in early. Flight crew unusually pleasant. Service fine."
Cons: "I upgraded my seat and had hoped to get an aisle seat. When none of those were available, I chose a window seat. However, when I took my seat, I was sitting next to a wall, not a window. Bummer"
Cons: "We boarded in the plane late. When I got to Manila, my luggage was not there! The agent told me, and the others that didn't have their luggages, that the crew in Guam thought that the luggages' final destination was Guam. I didn't get my luggage until the next day!"
Airlines flying from Laredo to Central America have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Laredo to Central America
Masks required on board, masks provided on flights from Laredo to Central America
Social distancing seating
Middle seats unavailable to book on flights from Laredo to Central America
Testing for antibodies, testing for symptoms for flights from Laredo to Central America
Waiving of change fees. Search flexible flights from Laredo to Central America