In boarding the supervisor was offering passengers vouchers because weight restrictions. I couldn't take the morning flight because of the time wasn't suitable for me. I asked the supervisor to put me on a later flight out of JFK so I could leave now and catch that flight. She showed reluctance to do so. Clearly not the service delta wants to provide in this environment with delays.
Delta does a great job. But im now looking for more direct flights in the future. My time is more valuable. I was in the airport/on a plane for 9 hours!
Timely boarding announcements, fairly roomy seating, and prompt snack delivery. Seats in the waiting area could have USB charging ports on both sides. Minor issue; I charged my phone on the flight.
Seats were surprisingly comfortable and sufficiently roomy. Flight attendants were helpful and courteous. Flight departed on time and arrived a little early. My wife and I both agreed this may have been the best flight we've ever had: a direct flight from Kansas City to Atlanta to visit my son and his family. Convenient, relatively inexpensive, and overall a great experience!
Pros: "Yes, turned out perfect"
Cons: "Awesome accomodations, delta really cares about your needs. Thank you!"
Pros: "Social distance and crew was very nice."
Pros: "Helpful and attentive crew"
Pros: "Crew was super amazing and friendly! Very good service also!"
Cons: "No seat back entertainment.."
Pros: "The best other than the fact it was packed full lol but that’s not Deltas fault"
Pros: "The flight itself was excellent. Friendly, helpful, kind — great attendants and crew."
Cons: "The flight was delayed 4 hours. We never found out why exactly. That was a little tough but staff was great"
Pros: "Boarding was very efficient. Flight attendants were helpful and kind and seemed to care."
Cons: "We booked basic seats knowing we might not sit together however we did not know they would separate children. They put my husband and I in an exit row and my daughter at the back of the plane with strangers. I was not comfortable with strangers being responsible for my child. I assumed they would seat children with at least one parent. We did ask to move at the gate and the accommodated us with the last row on the plane. No recline, no window, and right next to the bathrooms. We took it to be with our kid but this policy needs to be revised. Kids should always be seated with the adult responsible for them... who knows what kind of person might end up next to my child. Not to mention if she had needed something is the stranger gonna take care of it? It’s just a bad practice imo."
Pros: "Quick and easy boarding and departing. Wonderful and friendly staff."
Cons: "Honestly, everything was great. Food and entertainment were a little lacking but for a 3 hour flight it was more than acceptable."
Pros: "Great crew, prompt and courteous despite the short flight"
Cons: "Flight departed an hour past scheduled time due to a snafu with flight attendants: they were either absent or really late or a replacement crew. Unacceptable personnel management."
Pros: "They were awesome"
Cons: "Nothing I was at my best on the best airline and crew"
Pros: "The crew was polite and pleasant unlike the crew from KC to Boston."
Cons: "Telling us to check bags before we get to our seat and find out there is no more room."
Cons: "Just a bunch of weather delays because of the bad storms. I did not like the selection of movies and tv shows on the delta flight. So I just listened to podcast in my phone. But other than that everything was great."
Pros: "Helpful crew."
Cons: "These planes are tiny. Our equipment was B717."
Pros: "The movies"
Cons: "They didn’t have any blankets left it was really cold on plane"
Pros: "Small plane without bells and whistles and no middle seats."
Cons: "The internet would not work. I couldn’t use any of the inflight entertainment."
Pros: "We had the worst flight ever on Delta flight worst Attitude of the flight attendant she was very Rude i even told her she was"
Cons: "We didn't get served nothing to drink until 45 min to kc then by then i was so dehydrated i asked for a can of pop she said NO I SAID REALLY SHE SAID DELTAS NOT IN CHARGE OF STOCKING DRINKS & SNACKS SHE HAD MORE PEOPLE' TO SERVE REALLY EVERBODY IN FRONT OF US GOT WHAT THEY WANTED SO I HAD NOTHIN AT"
Cons: "2nd Delta flight on the same day that was delayed. This one only 44 min."
Pros: "Wonderful friendly crew. Comfy seat. Very pleasantly impressed with the comfort on a CRJ900 -- windows are large and closer to eye level, standing room is enough."
Cons: "Never made it because of my originating flight"
Cons: "The airline cancelled the flight alluring weather conditions, when the reality was they did not wanted the plane to park in Kansas. The weather conditions were even worse on the flight I was moved to, and that flight was not cancelled. They absolutely did not care about the passengers"
Pros: "I love that they have food on long flights and I get an hour of free WiFi because I have T-mobile."
Cons: "Small seats but I’m tall so I have to live with it."
Pros: "Overall good experience"
Cons: "Plane 1hr late taking off"
Pros: "Nice people"
Cons: "Waiting at gate in KC"
Pros: "Efficient and friendly"
Pros: "The movies kept my daughter busy."
Pros: "Delta employees are a cut above American AIrlines and I have to say everything went very well with the flight. THe last flight I took on American went horribly wrong and it was not even completed."
Pros: "Professional, courteous, and responsive attendants and flight crew."
Cons: "Boarding was a little bit rushed and the gate agent was visibly irritated by some passengers who didn’t check their bags."
Pros: "I did not like anything all. But the to last agent to help me after I was send to different airlines"
Cons: "And when I get to US delta Airline ticketr did not even look at my ticket she just send to Virginia Australia make me walk all over. I know it supposed to be delta"
Pros: "The flight was nearly full, but I lucked out. One person in my row did not show up, so myself and the other lady in my row had the benefit of having an open seat in between us. The crew was cheerful and accommodating. They did the normal beverage service, but also brought complimentary water and coffee 3x during the rest of the flight. This was greatly appreciated, especially after 5 days of drinking and partying. My buddies and I spent two and a half days in Las Vegas for a bachelor party followed by two days in the LA area for a wedding (yes we did it Hangover style) :) Thank you Delta!"
Cons: "My only complaint was that the flight was delayed out of LAX by about 30 minutes due to the flight in-bound being delayed. However, the captain made up most of this time in the air so it ended up being a non-issue."
Cons: "We were on the tarmac for almost 2 hours. It's probably LaGuardia but the experience was very bad."
Pros: "We boarded quickly, in zones. Staff were professional and courteous."
Cons: "Perhaps more than just 2 episodes of some TV programs eg Goldrush. Also more current shows."
Pros: "Made the best of a overcrowded messy airport"
Pros: "Horrible seats. Scraped up my knees on a screwhead on the seat in front of me. Way too cramped."
Pros: "Boarding was delayed, but flight crew & desk staff moved us quickly through & off we went. It was efficient & well managed."
Cons: "A bit cramped on board. Thinking of the discount carriers while smooshed in with my aisle mates."
Cons: "Delays. Ways late."
Pros: "Great pilot.."
Cons: "Jam packed too small and the lady flight attendant was to bossy and not that welcoming, she was more interested in being more of a drill sergeant than the comfort of the passengers"
Pros: "The service and non stop smooth ride. Boarding was a new experiance taking a bus to the plane. Was quick and crew helpful storing my carryon. Everyone very helpful."
Pros: "got to change my seat and have a spacious exit row"
Pros: "The quick flight was nice, the flight attendants were super sweet and kind and were willing to give me extra snacks when I requested for them. No screens on this flight, but understandable since it was such a short flight :)"
Cons: "Flight attendant late arriving to his job causing a 30 minute delay in boarding. Desk staff at airport seemed more interested in their own conversations than helping passengers . Fight attendants seemed uninterested in their jobs and lacked warmth. 45 minutes late arriving in Kansas City no announcements from captain"
Pros: "Flights were on time..."
Cons: "Worst seats ever. Uncomfortable. Didn't recline and were supposed to. Was told by the attendant "that's too bad. It's supposed to" when I mentioned it."
Pros: "on time. great flight attendnant"
Pros: "Overall i was comfortable. I appreciate that they serve tea & it's not old & bitter tasting."
Cons: "we started to board 10 minutes before scheduled take off so we were late."
They lost my luggage. It has now been 24 hours and they have not located it.
Check in in Napoli very slow and chaotic The rest of the flight was good
Not enough staff at check-in gate. Very slow moving line. Flight crew was great. Everyone of the staff were very nice and helpful.
Aer lingus were great to fly with but I got some very confusing calls from chatdeal that I booked with at midnight, 5 hours before I had to be up for my flight telling me I had to “uncheck in” to fix an issue on their end. It wasn’t an option and after an hour of trying I gave up as I had my boarding card already. Boarded the plane just fine. So I don’t know why they gave me an hour of stress just before my flight… I’ll book directly through aer lingua next time
Great direct red eye from SFO to Dublin. Slept through most of it and all ready for Ireland!!
Delayed and no communication from crew or gate staff. No ticketing agent at Gatwick from AL to help w rescheduling alternatives. No answers on their customer service center. I think they are terribly understaffed or no longer care but will my last flight
It was only a short trip On time and easy
Pros: "nice crew"
Cons: "Boarding a plane this size at gate c21 ridiculous due to lack of space. Business class cabin is dated and seats not so comfortable. Food was mediocre at best."
Pros: "Indeed the crew was amazing!"
Cons: "Nothing. It was all good!"
Pros: "Everything about this booking was a disaster. Not the least of which is that my bags are still on London and are total travel time will end up being about 24 hours returning."
Cons: "Poor customer service"
Pros: "Seats were comfortable."
Cons: "Free coffee and soft drinks. It is a 3 hour flight."
Pros: "Super friendly, comfortable for the long flight, plenty to keep you occupied. Its my 3rd time flying with them and the flight is always smooth. And it doesn't hurt that there is a huge shamrock on the tail wing to make superstitious people like me, feel a little bit better! I will only use them!"
Pros: "Don’t know, missed the flight."
Cons: "No one around to help."
Pros: "This was my first flight on Aer Lingus and it was excellent. Prompt take off and Dublin Airport is modern and extremely comfortable. I plan on using this airline again. Flight attendants were polite and helpful, as well as check-in personel."
Pros: "Typically Aer Lingus has been a good airline but this past experience."
Cons: "The airline lied to us and told us the flight was cancelled when in fact it wasn't. It was the connecting flight was overbooked from Dublin to Boston, and because it was they decided to pull us continuing on to Boston out of line and left us stranded in Berlin. They initially gave us the excuse it was cancelled but in fact it took off fine. We 10 people had to then wait 2+ hours in line trying to find alternative flights to get home. The 1 person behind the desk was slow and didn't actually complete the paper work properly. She had attempted to book me on a passage on British Airways but didn't do the paperwork correctly. I reported to the British Airways desk and found that she hadn't in fact done anything. It was to the British Airways person who actually got me home properly and safely. I would not recommend them any more to anyone. They didn't reimburse me, they didn't even attempt to tell me the truth, they didn't even do their job correctly. I recommend to others to fly a different airline."
Pros: "on board staff very friendly and helpful on ground staff in Dublin airport"
Cons: "on ground staff for AER LINGUS at Miami airport- unable to communicate proper in English, does not know own luggage policy Aer Lingus rep ( when making our reservation 4 moths ago) mislead us that we were able to get a bassinet for our 11 month old lap infant on transcontinental flights- never happened."
Pros: "The Irish accents of the people when we managed to actually get a human being on customer service. Also, the other passengers were nice. Finally, when the flight was cancelled, they did put us up a hotel with a pool. They also have a cool logo."
Cons: "Not only was the flight cancelled (with no clear communication or updates) but the new flights they booked for us weren't recognized by partner airlines and it was impossible to resolve the problem without their help, and no help at all was available this morning. We booked another flight on our own and assume they will pay us back. They'd better or we'll find a lawyer."
Pros: "We got to Dublin"
Cons: "Cabin, seats, too many people in too small a space"
Cons: "The crew did not come around with water as often as I would have liked."
Pros: "Good flight with good service."
Pros: "underbooked flight, so there was lots of room. Seatback tvs with good selection of movies and tv."
Cons: "lack of USB chargers. lack of fish option for a flight out of a catholic country on a friday during lent."
Pros: "Service, friendliness. The cabin crew seemed like truly genuine, nice people."
Pros: "The plane was night. The flight was exceptionally smooth. The crew was very pleasant."
Cons: "Flight delayed hour and a half"
Pros: "The entertainment system was great."
Cons: "The staff was rude, only came through with drinks once on a 7-hour flight! And they were rude about everything."
Pros: "The meal was great"
Cons: "Paying for the drinks"
Pros: "The shepherds pie was excellent !"
Pros: "Crew were very nice"
Pros: "The seats were comfortable, the crew was friendly and the food was okay."
Cons: "The entertainment system wasn't great. The earphones quality was quite bad and felt really uncomfortable. Unfortunately, AerLingus still has that double pronged plugs and I wasn't able to use my personal set (actually, I could but sound would only work on one side). I'll definitely fly with them again, only next time I'll bring an attachment for me to be able to use my headphones."
Pros: "Boarding, customer service, and flight crew were great. I also found the economy seats to be quite comfortable. I did not get sore or ache even on a transatlantic flight, although the under-seat storage was too tight to easily fit even a small backpack. I think the limited storage was only for an aisle seat, because there was a bar ensuring items did not slide into the aisle and endanger people walking through the cabin."
Cons: "The plane was outdated. Plastic covers were missing from parts of the seat, which left exposed metal that I had to rest my leg against. My entertainment center also did not work. The touch screen did not function at all, and the map and games would not load. What did eventually work was still incredibly slow."
Cons: "Everything. They canceled the flight and made us wait at the check in counter for over 4 and half hours. After that they closed the counter without helping us rebook."
Cons: "The map feature in the entertainment console didn't work."
Pros: "We had an adequate amount of room and were treated as valued customers. Enough said!"
Pros: "I got home"
Cons: "Lingus lost my wife and my luggage along with 20-25 other passengers. It took two days to get out baggages back and cost me a bunch of money, time, headache & hassle."
Pros: "Crew was helpful and courteous. Check in staff was unclear about bag specifications."
Cons: "Boarding took exceptionally long and flight sat at the gate for about 40 minutes. Departure was over an hour delayed."
Pros: "Everything except the amt of room"
Pros: "Efficient flight, left a bit late door reasons beyond control of the airline."
Cons: "Website was difficult to navigate. Check in required filling lots of necessary information and if you did not do it quickly, it blanks it all out and you have to do it over. There is no indication of it timing out. Boarding announcements were difficult to understand as were announcements on the plane."
Pros: "After some delay, they arranged for me to get a somewhat stale piece of fish from business class that was left over..."
Cons: "I had phoned up to order a gluten-free meal. They 'lost' the lunch, but I did get a gluten-free scone on the approach into the USA."
Pros: "Having two seats together but separate from the others. The departure time and connection to Edinburgh were also convenient."
Cons: "As with most other airlines, I don't like not having a direct flight from Boston to Edinburgh."
Pros: "Check-in was easy and gate agent awesome. Boarding was a breeze. Plane was reasonably comfortable (short haul flight so didn't matter much). Weather conditions great, we arrived in DUB well ahead of schedule"
Cons: "Had lovely pix of nice looking food but charged for it! I had come over on a BA flight that served a really nice snack b'fast. Thought it odd that same route with different carrier made you pay. I was in desperate need of a coffee, could have offered complimentary beverages."
Pros: "I liked the straightforward flight home. Always friendly staff."
Cons: "I also loved that my return flight was changed to a much better convenient time ar no extra cost. I recommend this site for anyone to book their flights and hotels.."
Pros: "We landed safely."
Cons: "Mobile check-in not an option. Seats not available until check-in without paying. Nothing is complimentary on a rather expensive flight."
Pros: "Crew very pleasant"
Cons: "No complaints"
Pros: "The worst airline baggage handlers , will never fly with them again , stupid website , good luck trying to connect with the customer support... Irish communication is the same as 3 world"
Cons: "Flight boarding time is wrong. No information provided"
Pros: "New with plenty of room"