Cons: "Not canceled the flight for no reason. You need better entertainment."
Pros: "Although the plane was fairly old and legroom tight, seat comfort was great"
Cons: "The only entertainment was a general TV showing a kids movie"
Pros: "The crew provides excellent customer service. I also liked the collection of movies they offered."
Cons: "Would been better if the plane had more room on the aisle."
Pros: "Speed of boarding"
Cons: "No TVs on back of chairs, small seats. Gate agent asked everyone with a US passport leave their bags at the gate because the "overhead bins were smaller than normal and there was no room" - this was not true, the bins were regular sized and half empty."
Cons: "Horrible and first flight was 1h45min late which made me miss my connecting flight. The transit airport was also a horrible experience to spend many endless hours in."
Pros: "I like how the crew treats you even when you are checking in your luggage. They try to be as efficient as possible."
Cons: "During our flight there was not air conditioner. It felt hot inside and short breathing at times."
Pros: "Good rate,"
Cons: "They didn't have a wheelchair assistance for one passenger."
Pros: "Good leg room, had an entertainment screen, snacks/drinks came out quickly"
Pros: "Even with the flight almost full the crew managed to accommodated us together, excellent team work"
Cons: "Booked 6 days prior the flight and the put my wife and I in separate seats between strangers"
Pros: "Crew was very nice, twice beverage this is good but I miss the cacahuates japoneces."
Cons: "Airplane look little old , clean and comfort, but sound a lot when departing... that is creapy Checking was slow only 2 people"
Pros: "easy boarding, great crew(though very tired), seats were finally comfortable, not like sitting on wood"
Cons: "best flight ever with volaris!!!!"
Pros: "Flight attendants were friendly But people at checking in are really mean. Nasty people you should get another people with better trainings, etc. They were asking personal questions and abusing just because of their power. Not good at all, one on the worst experience"
Cons: "Personal at checking in. They have the worst attitude ever"
Cons: "Delayed flight, next time send the alert in time for people to stay put instead of waiting at the airport. And why keep your stupid vip seats empty and crowd people in the back in the middle of a pandemic. I hate volaris and I'll selling all my shares with them. Go vivaaerobus"
Pros: "Crew was amazing. Felt safe from check 8n to arrival"
Cons: "Second flight that was not on time. Seat was a bit uncomfortable."
Cons: "The social distancing was completely random. I had two girls sitting next to me meanwhile there were entire rows of seats completely open. Totally unnecessary!"
Pros: "Caring and through personnel in the face of a virus."
Cons: "The airport reps were not at all helpful and my flight was changed to noon vs. The one I purchased."
Pros: "Service staff were very nice. I felt bad for them. See below."
Cons: "Flying in an airplane that has the fuel to make it to the destination. We had to make an emergency stop during take off. The pilot said an American pilot in another plane caused him to make the emergency stop. Then he said we had to refuel!!!"
Pros: "Timeliness its great to be on time."
Cons: "The seats it’s too cramped, also paying 4 dollars for a water is ridiculous and to top things off children crying the whole flight I rather spend my money on another airline"
Pros: "The flight attendant and the time of the flights were ok."
Cons: "They can make the seats more comfortable or fix them if they are broken. They can hire more professional employees. My iPad was stolen out of my Carry-on bag after Volaris forced me to check it in with them. When we landed and I collected my bag they forced me to check-in my tablet was gone."
We had to pay extra for our seats and when we got to our seats a family was already seated in them. The flight attendant just told us to sit somewhere else. What would make it better would be a refund for the seats we were not given.
Pros: "Compre 2 vuelos viva light y no respetaron mis maletas ni el peso. Tuve que pagar un extra de $950 pesos x una maleta que xke no eran las dimenciones. Y se pasó con 4 kilos. Es una exageración y abuso de esta aerolínea... también perdí 4 vuelos xke no avise 4hrs antes del vuelo si yo hubiera sabido que mi esposo se iba a enfermar de diarrea. Al día siguiente les hablé y les explique pero de nada sirvió. Que tenía que presentar un certificado médico para que me dieran un % de crédito pero nada más de mi esposo que fue el que se enfermo... ni modos de que dejara a mi esposo abandonado en el hotel en alla en Mazatlan. Tuve que esperar 3 días hasta que se recuperará... pero a la aerolínea no le importa el servicio al cliente y también se que está publicación tampoco va a servir de nada..y si compras aseguraba tampoco sirve de nada."
Cons: "Que respeten sus políticas y tengan mejor servicio al cliente"
Pros: "I had a goos seat the crew was courteugus/"
Cons: "The check in was.very slow only one person at the desck making it very stresfull for passangers. we had to hurry to the gate because nit. I will have more personel to expedite check in, also need to provide the paperwork requiere like the health declaration it was rewuiere to pass to boarding and there was no forms any were. Passangers had to scrable to find some. Running agains the clock because all the delay to check in. 2hrs on line is ecxesive."
Pros: "The friendly of the staff and that the crew was strict to put order in the unloading"
Cons: "the food"
Pros: "Clean new plane"
Cons: "No free food or drink. They give you a menu with overpriced sandwiches, then inform you they've run out. One look around the plane and you see no one is eating. You have to pay with credit card and wont accept cash, which is nonsense! Had to ask them 3 times for my cup of noodles."
Cons: "We borded plane and stayed and did not depart until 1hr and a half after. No explanation from crew as they sat and joked around. Once plane did leave the crew was extremely childish having full blown personal conversations loudly during the flight. During the emergency briefing crew was laughing at eachothers jokes. Super unprofessional overall"
Cons: "No way to get a refund, which seems crazy in light of the COVID-19 situation."
Cons: "Communication! Flight was delays over 5 hours. The flight changed from delayed to on time twice throughout the day."
Pros: "Cheap and on time."
Cons: "No Wi_Fi on board so that could be better."
Pros: "Able to fall asleep as soon as possible during my flight."
Cons: "For starters, when I checked in I was charged for a damn carry on!?!? Super unexpected expense, and in my opinion wrongfully executed. I was told that I had to pay for my carry on or else I could not board the plane. When I asked why, he said it was over the limit, I weighed it and then he said, u have to add the other small bag too. — THE OTHER SMALL BAG WAS A BAG FILLED WITH SOUVENIR ITEMS PURCHASED AT THEIR AIRPORT PRIOR TO ME CHECKING IN! I explained that and of course nothing happened. The viva aerobús person that ran the register is called Jose A. Carrizo #21 badge. 31/12/2021. - The problem is not the amount that I paid, but the fact that customers before me were not asked to pay, even though I could clearly read the numbers on the scale as they weighed it. My bag weighed 10 kg exactly. i weighed it when I packed it. And the other bag was a bag used to carry around souvenirs from the airport. I think this was a bad way to do business and I’m simply not happy about it."