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Shitty airline

Pros: Nothing!

Cons: A 5 hour delay and absolut nothing of info about it from the crew. Really really shitty. No food. No water. No medical service for a sick baby about 1.3 years old. This is the worst experience ever.

Flight was delayed two hour, passengers were given no status updates

Pros: Nothing

Cons: Delays are understandable but the messaging was the problem, staff created chaos by handing out limited incorrect information. This Encouraged passengers to overcrowd the information booths. Plus a two hour wait on the tarmac,horrible!!

They cancel us de rwservation

Pros: Nothing

Cons: Was horrible

Cons: The set to uncontrollable don’t reclaiming

Cons: It’s was very bad

Awful

Pros: Nothing

Cons: A really shitty flight. 4 hours late!

Cons: Departure ñate without information

Delay

Pros: 45 minutes after the original departure time, without any information about.

Worst airline ever!!!

Pros: NOTHING!

Cons: Delayed flight both there and back. Personal at the desk VERY RUDE! Their luggage policy is f***ing ridiculous! They even weight your purse! And both carryon and luggage have to weight 10 kg - AND IF YPU GET ANYTHING ELSE AT THE DUTY FREE THEEY REWEIGHT YOUR BAGS AND MAKE YOUPAY IF IT GOES OVER!!! They always change the boarding gate and don’t have anyone telling you to go to the new gate! You have to walk and look out to the screens for the stupid sign!

Safety concern

Pros: The flight landed early.

Cons: Landing at Cancun Airport wr deplaned and were left in a hallway behind a locked glass door. Safety concern ad we couldnt go back nor forward. Not a nice welcome to Cancun.

Cons: Crew and personal at las very rude

Pros: There was a gluten free option for snacks! Thanks!

Cons: We were delayed and there was no apology given. We missed our next flight because of the delay. Bummer.

Worst airline I’ve ever flown in

Pros: Nothing was nice. Delayed flight for 3 hours and never told us what was wrong or why was it delayed. They first said it was about 30-45 minutes late, then an hour, later, another hour and so on. They didn’t offer anything on board, not even a cup of water. I understand they want to make profit and sell snacks and drinks, but come on, charge you for water!? Seriously?!

Cons: NOTHING! I rather pay $100 more in an airline that has great CUSTOMER SERVICE and that in addition for not giving me a straight answer about how delayed is my damn flight AND taking one fu****ng hour to put the luggage in the carousel for the passengers! I hope they go out of business!!!!!! I know they lost mine and my whole family!

Sold our seats while we were checking in

Pros: Horrible service. Never again fly with them. Sold our seats while we were checking in three hours before our flight time. Then they checked in our under bags. At the end they sold me another ticket from someone else who didn't make it in time but the others traveling with me had to stay behind for 8 hours later for the next available flight.

Cons: Did not like that in order for me to fly I had to pay extra for a reserved seats.

Tight fit

Pros: Good, friendly staff. Quick flight as far as in the air.

Cons: 3 hour delay, come on... tight fit. Everything else made it uncomfortable but it was a 98$flight so what are ya gonna do?

Horrible boarding process

Cons: Crowded, disorganized boarding process. The worst I have ever experienced.

Lies

Cons: Paid for infant in seat not in lap and we had to hold the baby as they refused to give us a seat

Cons: I missed my flight due to an emergency and they made no effort to help me out, they essentially said you lost your flight buy another one.

Cheap Flight

Pros: It’s a low cost airline so you cannot expect anytjing to be good.

Cons: We have a delay on the take Of. The boarding was very slow and we were directly under a 32 C sun.

Cons: Check-in took 75 minutes because they kept moving the late people up to the front of the line. Yet other lines moved quickly. Not well organized

Pros: Nothing

Cons: Due to heavy traffic we arrived 35 minutes prior to our departure and were not allowed to board the flight. The website clearly states that they reserve that right within 30 minutes. Their website also did not allow us to check-in online which would have also saved time. They simply told us no and said it was a lost ticket. When I questioned a credit, refund or an additional flight they said no and offered no assistance. Finally, they called security when I asked to speak to someone else.

HORRIBLE airline

Pros: Nothing

Cons: This was one of the worst overall flying experiences I’ve ever had. The flight was from Mexico City to Cabo, and i was supposed to take the flight with two friends. We were all later than we wanted to be due to the México City traffic. I arrived one hour before the flight and they arrived exactly 34 minutes before. I remember because we tracked it exactly on our phones as it was happening. When they got to the check in booth the attendant said they were too late to check in and they had to have gotten there 35 minutes before. I have checked the airline online policies and nowhere does it say that. It only says that they can refuse checkin after 30 minutes but I am positive they arrived before that. I will mention here that the plane was about 15 minutes late taking off. So, the airline enforced strict made up policies on its paying passengers and doesn’t uphold any sense of respect to them? The attendant also told my friends they would not get refunded and that the next flight wasn’t until the next night. We are going to Cabo for the weekend so obviously that was out of the question. So, I board the plane and realize why the attendant must have told my friends the plane was closed. There were no empty seats on the plane, which means that they must have given away seats to people on standby. I support this if its a last minute decision after the flight has closed AS IT IS ADVERTISED. Not a made up 5 minutes before. So I boarded and there was absolutely no service. None. The flight attendants came out once and made you pay for WATER. What kind of airline doesn’t at least give water??? I understand the appeal of budget airlines but honestly, this flight was over $200 which is not what I would call “budget” and the airline skimped on the most basic things— water, customer service, and any semblance of human decency. I am thoroughly disgusted with how horrible this airline has been for even a 1.5 hour flight and i plan to not only write as many horrible reviews as I can but to share this terrible experience with as many people as I can so they can avoid being victims to such inhuman treatment. Viva Aerobús should be ashamed to call themselves an airline and Kayak should be ashamed to allow them on their site.

Pros: on time

Cons: they charge for baggage and food

Watch your weight whenever you flight with viva!!!

Pros: Take me to Mx faster than a bus

Cons: 10 minutes of delay when we take off, then 20 min of delay for parking in CdMx Viva aerobus charge me with 500 mxp for bring two backpacks heavier than 10kgs

Good

Pros: On time and clean

Cons: Not friendly

Cons: They never told us the flight would be delayed. I only found out by chance! Poor communication between airline and airport.

Overbooked

Pros: In time

Cons: Placed on waiting list. Overbook 20 percent

Overcharged

Pros: It arrived

Cons: No email to check in, unclear website, forced to pay 8 dollars to check online because I hadnt been assigned a seat and only options were exit row, had to pay 30 dollars to board because they never made the carry on allowance clear and my bag was 2 k over. Would not recommend.

Cons: Horrible service

Pros: Don't leave me abord lost my flight and my money

Cons: That airline sucks

Pros: Crew was friendly

Cons: Flight was delayed for a long time, departure was originally scheduled for 6:30 PM but we did not even board until well past 10 PM

Pros: Cheap

Cons: 2 hours delayed

Cons: 3 hour delay, messed up my schedule

Cons: Nos bajaron del avión por falla en las llantas y 2 horas de retraso

Good option if you do not have connecting flights

Pros: It was the offer with the best price, and the transit through the San Diego Tijuana bridge was good.

Cons: Both flights were delayed for 1 hour. The web check-in did not work, so I was not able to select my seats.

Pros: I didn't go and I couldn't reschedule the flight!

Pros: The plane left on time

Cons: No leg room, airline policies

Lame

Pros: Nothing

Cons: The flight left 2 hours late.

Chaotic Checking-In and Boarding

Pros: The crew on the airplane were very nice and accommodating.

Cons: -The checking-in process was chaotic as people would routinely cut in line. -The boarding process was equally chaotic especially after a gate switch. The airport staff did not communicate with us that our flight was delayed, which resulted in a crowd of people standing in front of the gate for close to 45 minutes.

Cheap airline

Pros: On time and fare

Cons: Everything is extra even water. Crew attitude and lack of professionalism of check-in people.