Cons: "My bags were missing"
Cons: "Gate agent was cold rude and incompetent"
Cons: "I almost lost my coincidence with my other flight"
Pros: "Flight was earlier than scheduled. Crew was good."
Cons: "Nothing. The flight was 30 min. No complaints except for the guy who didn't wear his mask."
Cons: "Nothing--everything was great--perhaps the best service I've ever received."
Pros: "The pilot, crew, etc. was all good. Boarding was great, as was deplaning. There was a lot of communication."
Cons: "I'm a tall woman and I was never more cramped. I think in a long flight such as this 2.5+ hours, they should not be using American Eagle jets. They are so tiny and my neighbor and I were practically on each other's laps."
Cons: "Entertainment didn't work neither did the flight attendants. They sat in the back and quite literally did nothing, no juice and water. Worst service ever. I'll fly Delta from now on. American what happened to you?"
Pros: "This seats on this flight were very comfortable."
Cons: "Delayed boarding due to mechanical issue with a lens on one of the plane's exterior lights."
Pros: "Everything was good!"
Pros: "Excellent crew."
Cons: "Seat 2L rocks back and forth every time person in seat 1L moves. This was a day flight ORD-LHR so I wasn’t sleeping but I could see how that would be annoying if I were."
Cons: "The seating was not good middle seat I like windows"
Pros: "Quick flight with no delays"
Cons: "Cramped seating."
Pros: "One of the ladies working was very unhappy with life. The other lady was kind and delightful."
Cons: "The air vents did work. So very hot on board. Timing of boarding and landing was great. Some turbulance during flight. Here's the kicker my first fight was delayed and my luggage was stuck in Dallas! My luggage did appear at my house in the middle of the night. Is that a good use of resources?"
Pros: "Nothing spectacular, but nothing bad."
Cons: "3 hour flight and no entertainment options. Disappointed with that."
Pros: "There was one friendly crew member from PVR to ORD. The rest seemed like they did t want to be there and certainly not serve us food or drinks. The attendant from ORD to AZO was great!"
Cons: "Two hour delay to depart and an hour to wait on the tarmac for a disabled vehicle to leave the gate. Several people missed their flights."
Cons: "Your seats are small and you never turn the fasten seatbelt light off"
Cons: "I was apparently "flagged" by British Airways for extra security checks. As I understood it in London, I was randomly selected for this security check. This then apparently meant that I was to be flagged for all subsequent flights. This meant that in Chicago, after going through two other security checks that day (Zurich and London) and completing customs, I had to engage in a full Homeland security check. This involved removing protective covers from my laptop and phone that were hard to get off (not meant to be taken off regularly) and a full body search that I did not have to do in London. After many hours of traveling, this was very a frustrating experience."
Cons: "I was forced to chance airlines, because, AA knew about an issue with the plane but still tried to used it."
Pros: "The aircraft, the entertaining"
Cons: "Food service"
Pros: "Flight attendants were polite and welcoming. Good entertainment system too keep busy during flight. Arrived earlier than scheduled."
Cons: "Seat are definitely getting smaller and not too comfortable."
Pros: "Finishing my flight, being able to say I'll never fly American again."
Cons: "Without notice or warning, I was required to pay $200 for my dog, tranferring from Alaska Air, to ride in cargo for the 2nd leg of my trip. My fare was approx. $84. They would not accept cash, but made me spend another $5 on a "gift card," because I don't own credit cards. Rude, uncaring, marginally competent ground crew."
Pros: "On time, smooth flight. Service was meh."
Cons: "A USB port would be nice!!!"
Pros: "Flight left on-time and had open space"
Cons: "We paid to have extra leg room and our seats were not extra leg room. American made money on us paying for an upgrade we did not get. We should be given a refund, bad way to run a business and keep customers"
Pros: "Clean plane, kept cabin lights dim the whole flight until the plane was parked at the gate, and music at a good volume"
Cons: "None at all"
Pros: "New plane. Excellent service. Absolutely a delightful experience."
Pros: "The seats on this little plane were large and comfy (which I never thought I'd say about a plane again). The crew was great, and the flight was hitchless."
Cons: "We were delayed by an hour and a half. Not that big a deal in the grand scheme of things, but it still puts a cramp in my day."
Pros: "On-time arrival"
Cons: "They lost a bag and then took nearly an hour to do the lost luggage report. Handoffs among three staffers (one disappeared)."
Pros: "*finally* getting rebooked"
Cons: "The aircraft was downgraded, so there were 12 "overbooked" seats. The flight was delayed several times, with each new delay only being acknowledged after the previous departure time had already passed. Eventually, the flight was "delayed" to 3:15, but then it was bumped BACK to 2:45, so one woman ended up missing the flight because she had gone to the lounge based on the 3:15 departure. I accepted a voucher, but as the original flight kept getting delayed and I couldn't receive the voucher until the doors closed, I almost missed the flight I was rebooked on. If airlines would just communicate better (e.g., tell us there's a delay *before the departure time has passed*), people would be much more willing to deal with the hassle."
Pros: "The plane was cleaned, the movie was good and the food was good with lower price. It was a no problem flight and on time."
Cons: "The AA station in Madison (MSN) is notoriously SLOW in downloading bags from the plane and getting them to the baggage claim. So far this flight ot is about 30 minutes from when the plane pulled into the gate and still no bags yet."
Pros: "I did have to speak with an attendant at the customer service area of checkin and she was great. Very helpful."
Cons: "Iberia does not have a check in counter at lax. All flights are operated by American, but ticket issued by Iberia. American could not locate my ticket and as a result I missed my flight. Iberia's 1800 number would not cooperate to release or rebook my ticket until a full day and 3 trips to the airport later when I made a manager speak to an American airline rep to explain and resolve what should be done with my unused ticket. Unbelievably inefficient and rude."
Pros: "it was an american airline flight. good trip"
Cons: "Plane needs updating. Pretty outdated and dirty"
Pros: "The entertainment was free on our flight and that was very nice. Watch a lot of movies iv been wanting to watch. Pilots flew the plane very well."
Pros: "Smooth, left on time. About an hour flight."
Pros: "Once arrived all was fine. Once arrived all was fine."
Cons: "Being Over hour late. Updates kind of slow. But really hot on the plane"
Pros: "On time"
Cons: "Reading knight on plane were so dim they were useless"
Pros: "good service......"
Cons: "there is not much selection for in-flight food"
Pros: "Free military upgrade was awesome. Thank you AA. In flight entertainment was good because it was free. And thank you for the USB outlet, now if you could just do that for ALL domestic flights i would never fly anything other than AA. Also, my connection was late and AA held the flight for me and 11 others to our final destination to Honolulu. Thank you American Airlines."
Cons: "Some of the flight crew were awesome, and some reminded me of my 3rd grade teacher. Overall good but not great. Nothing to really complain about though."
Pros: "The attention from the staff during the flight,was excellent."
Cons: "I'd didn't like that we'd had to pay 50 dollars for a medium size luggage,when other passengers have,slightly smaller suitcase,a carry on a lap top or big purse."
Cons: "Flight from San Antonio to Dallas had an excellent entertainment selection and entertainment system, despite being an hour flight, but the flight to Madrid was far more lacking."
Pros: "The crew, as always"
Cons: "Being sectioned off from 1st class"
Cons: "I have no made it to New York yet."
Pros: "We had a slight delay due to weather conditions. The aitport staff was wonderful and very professional. There were some folks who were upset but the staff effectively calmed them down. The whole experience was great. Thank you American Airlines!"
Pros: "At 10 pm no one would help to get a room to spend the night. No vouchers. No help for a mother with infant. Had to find hotel on own."
Cons: "See above. Horrible. Absolutely horrible experience."
Cons: "Charlotte to Seattle flight: The food served in first class smelled awful. Seated in premium seating just behind first class was unfortunate due to the atrocious odor that lasted for 3+hours. There was no option for food service for the rest of the plane. Which was unfortunate as I was very hungry. Due to inconsistent notification that the plane was delayed / on-time (kept switching the notification) we opted to not get dinner in the airport..... To which the plane was was an hour late yet we were told to check in every ten minutes to see if we were boarding. There were no blankets. The plane was incredibly cold. The suggestion I received from the flight staff was to turn off the vent above my head (which I had already done.) I had brought a jacket and was wearing pants. On a 5.5 hour flight, the crew served beverages 45 minutes into the flight (per usual) and handed out a pretzel pack. They didn't come back through with water or beverages again. On other airlines, they promote water at least once an hour to keep swelling and dehydration down. Since I am a pretty frequent flier, I bring my own water. Still, coffee would have been nice. Suggestions: increase beverage service to at least twice / 5.5 hour flight and provide blankets upon request. Food choices and entertainment would also be good. Don't cook stinky dinners in first class and allow it to pollute the rest of the plane."
Pros: "Flight was quick and easy"
Cons: "Seats are small. Luckily the flight is short bit for anything longer than one hour I do not recommend this aircraft"
Cons: "Airplane temperature was freezing"
Cons: "The departure gate was changed four or five times, including after we had traipsed from one end of the concourse to the other, only to have the gate changed BACK to the one from which we came. This was at supper time; we wanted to eat in the terminal but were rousted from two different lines to change gates. We couldn't stop running back and forth long enough to eat! I got updated info more quickly from Kayak than from United, despite having signed up for email and text notifications and having the United app. Come on!! Eventually we were marched down to a narrow hallway, crowded with passengers from two other departing flights, held in formation by obviously harried gate agents and finally led outside to the ramp to board the plane. The worst boarding experience. Ever. Give me Southwest anytime."
Pros: "Love the movies available on the United app"
Cons: "The A/C was blowing ice cubes at me, which wasn't the worst because it was pretty warm yesterday, but still it was less than ideal."
Pros: "The crew made the best out of it and thankfully it’s an extremely short flight."
Cons: "A 20 minute flight was delayed for 2.5 hrs. United did a terrible job with notifying passengers, just simply bumped out departure in 15 min increments. Original excuse was inbound delay, although plane was there for 6 hrs already. Passenger soiled himself in cabin and there was no ventilation."
Pros: "Flight was extremely late!"
Pros: "Free snacks they gave us for the 6 hours delays."
Cons: "Everything, the delayed no one knew what was going on. It was also expensive and not as comfortable as other plans"
Pros: "Staff felt embarrassed for what they were being asked to do"
Cons: "A United supervisor at the Leon terminal informed me that my 'smart' luggage was not allowed. I have traveled with it all over the world for the past 2 years, including to Leon in a United flight 2 days prior. I have also disabled the battery with a clearly marked OFF switch inside and never actually use it. However the memo I was shown was unambiguous and logic was not an option. So I asked for a screwdriver to remove the battery, The supervisor said no and proceed to treat me as a criminal. After one of the staff lent me tools and I removed the battery the supervisor asked for my name but off we went to board our flight. Before boarding however, my wife and I were called in for a 'random' security inspection. The experience was very unpleasant. It was discrimination and retaliation by someone abusing their authority. Very dissapointed on the United staff and their customer service."
Pros: "Smooth. Arrived early."
Pros: "That everything was as scheduled no complaints at all"
Cons: "Crew was very courteous"
Cons: "Tuna and crackers as a first class snack option? And yes, pay for WiFi again."
Cons: "Customs bus at LAX was 30 minutes late picking us up from flight"
Pros: "Boarding and checking in was great.."
Cons: "there where some issues with the airplane from the beginning we were inform that the seat belt and cigarette icons lights were no working . but then they have to call technicians to do a recheck on the plane so there more issues no just about the lights we have to stay in the plane until fixed some people lost their connection flights. the terminal where we landed was a long walk to customs then pick up bags and transport to the next terminal no enough time to eat between flights. to stressful ."
Pros: "The service was great"
Pros: "The attendant, she is the best of all 4 flights I took on my trip.! Never knew her name but the first class lady attendant was way too nice , and so pretty smile , lovely personality.!"
Cons: "All was perfect."
Pros: "Mediocre. The attendant was lovely."
Cons: "I hate being charged for one bag. It should be included. I'm glad I wasn't bumped off and dragged off the plane bloodied, it was a concern. Especially because I'm an Asian person."
Cons: "Got deleyed and I missed my connecting flight,"
Pros: "Flight and crew great"
Cons: "I had one small bag and just did the economy and was going to put it under the seat. The guy at the checkin did not allow my bag and made me check it EVEN THOUGH it fit in their mock tray. He said I squeezed the sides 1 inch and that it just need to go in the tray by gravity. That is complete BS. As long as it fits under the seat and I am not putting my feet in others space thats is all that matters. Check in people at least one guy in Denver needs to be retrained."
Pros: "Everything on time, even departed a few minutes early. Loved and appreciAted every second of it."
Pros: "I like the crew and boarding process, it was fast."
Cons: "They just give you a glass of water or juice. That´s all."
Cons: "Flight delayed 45 min to change a tire. Takes too long to get paperwork for mechanical issues completed. Delayed 10 min on arrival while gate was readied. They had 2 hrs to get ready!!"
Pros: "It is hard to do poorly on such a short flight"
Pros: "It was a quick flight that was really nice"
Cons: "People got on at the last moment"
Cons: "Firat flight wver. Age 28. Lots of turbulence. 4 hour delay with no explanation"
Pros: "Flight was delayed almost missed connection."
Cons: "Wouldn't let us off the plane for over an hour. 100 yds from the gate. Got home after midnight."
Pros: "Never been treated so disrespectful and like I was insignificant in allyour life!"
Pros: "Being told how unimportant my issue/ need was"
Cons: "Customer service, terrible desk agents and a triple delay."
Cons: "My flight was delayed by an hour and a half. That's the amount of time I could have spent to drive home to Milwaukee. I stuck around because there was no indication of a flight cancellation. I would rather hop on a 15-30min flight than go through the hassle of renting a car. BUT the flight did get canceled, the next flight was completely booked and the next flight out after that was at NIGHT. I arrived in Chicago in the morning. The gate agent told us all to head to United customer service. There I received RUDE, poor excuse of a "service" only to be told they don't give refunds at the counter as we were told by the gate agent. So do that on your own time. THEN I had to buy my bus ticket and spend 1.5-2hrs on top of already waiting 1.5hrs for the flight that got canceled. HORRIBLE. Will never fly United again. Did i mention upon my arrival home I found out American was WIDE open seat wise to chicago?? And no one checked for me!"
Pros: "Efficient and arrived early."
Pros: "It never took off. I should have just drove from NYC to Milwaukee. It would have been faster! Now, I have to deal with baggage issues because they made me unnecessarily check my carry on."
Cons: "All of it"
Pros: "Smaller crowd"
Cons: "Had to rush from one terminal to another to just barely make boarding, there was a bad smell on the plane, and the staff was not friendly."
Cons: "More customer service I am better service"
Cons: "There were no snacks on the second leg of the flight. I guess the flight was too short."
Pros: "Friendly crew. Very short flight so rating entertainment & food is not really relevant. 15 minutes in the air."
Pros: "What can you say ?? It's a 20 minute flight on a tiny cramped plane but it got us from A to B on time. Crew was as friendly as they needed to be. Landing was very hard."
Pros: "How helpful the flight attendants were. And how they didn't disturb me while I slept."
Cons: "How there wasn't much elbow room for the person sitting in the middle seat."
Cons: "The flight was canceled with no explanation or an offer to reschedule. The next flight available was tomorrow afternoon which was not acceptable. When I asked customer service about a refund I was told to go to the website, but it was not guaranteed. Highly disappointed."
Cons: "I missed my connection due to long lines in customs and security. United was unable to get me another flight out that day and I ended up taking a bus back to Milwaukee instead."
Pros: "Every moment was great. We arrived early to LA and we had great service. Best part was LAX and their new terminal for customs. Perfect and beautiful!"
Cons: "Horrible snacks on plane. Pretzels with ranch flavor. Yuck"
Pros: "The smooth take off & landing. The flight attendants were very helpful."
Cons: "In Houston, At the gate with my ticket in hand, I was told I was not on the flight and would have to be scheduled on the next flight. The boarding pass in my hand matched the flight and time with the seat I picked out online when I purchased the ticket. Then a bad storm went through and many flights were cancelled. (Not the fault of United of course). About 9 hours later with a new boarding pass, I went to the gate to board and was told once again that I was not on that flight even though I was holding a new boarding pass!! What is going on here!? How can this happen twice to the same person, let alone happen at all??!"
Pros: "We were on time and that was great!"
Pros: "The flight attendant tried to work with the overpacked plane."
Cons: "Overcrowded, items stolen from luggage, my bag was open when I was trying to get it off baggage claim, I only had half a seat, the flight smelled horrible."
Pros: "Had crosswinds and thermals but pilot and crew handled it well. On time arriving,"
Cons: "Terrible gate issues, confusing layout, flight attendant was a bit harsh, very uncomfortable !"
Cons: "The airline should be abolished with all its crew members and employees"