El viaje estuvo viven pero tienen que mejorar el servicio en el check in es demasiado largo y tedioso y el personal poco amable
Pros: "The crew"
Cons: "It was excellent for me"
Pros: "The seats and plane were comfortable"
Cons: "Baggage options were not indicated properly on the travel agent ticket, nor during check-in"
Cons: "The crew were more concerned with having their lunch than taking care of customers"
Pros: "Very pleasant and professional crew."
Cons: "Flight arrived about 15 minutes late."
Pros: "The food"
Cons: "The spaces"
Pros: "The crew was very friendly! The seat was great!"
Pros: "The crew members were friendly and kind."
Cons: "Usually your food is excellent, but our chicken was pretty dry this time. Loved having several options for meals and delicious Peruvian beverage choices. Overall, a great trip..."
Pros: "On time, friendly staff"
Cons: "Bigger seats, better coffee"
Cons: "I can’t think of any thing else you could do better. You really provide a customer first service. I will always fly Latam and advise others to as well. Thank you."
Pros: "The food was good"
Pros: "My fight was on time!"
Pros: "Smooth flight, arrived a bit early"
Cons: "There was one crew member who was VERY rude to me at the end of the flight"
Pros: "I purchased tickets but there weren't any actual seats available for us on this plane so we got bumped to a later flight (8 hrs later). Our baggage was also delayed getting to us."
Pros: "The staff were very friendly at all times. Everything was clean an the flight atgandants were always near by incase you needed anything else."
Pros: "Service is better . Has improve a lot"
Pros: "Good service and food. Though food tray was small. not very many choices. Pleasant crew."
Cons: "The boarding process in Lima was chaotic. I was to continue on the same plane from Miami and Lima to Buenos Aires, however, nobody mentioned I could stay on the same aircraft, so they made me go off the plane out the arriving area hall, again through security, which was a hassle, almost forgot my wrist watch..... all that to end up in the same gate to board the same plane. a total waste of time and energy...."
Pros: "Nice friendly crew"
Cons: "Very cramped seating. My knees were jammed against seat in front of me. I am 6' 2""
Cons: "I needed to change my flight because of a death in the family. To change my flight was more expensive than the initial ticket itself. That is ridiculous. You should not do that to people. There should be a $300 change fee and that's it. At most. The entertainment would be good if I could hear it - but I couldn't. The sound was terrible. Uncomfortable seats. Barely slept. Overal terrible experience. Also turn on the damn entertainment while we are waiting on the tarmac - why wait until we are in the air? Almost every other airline - all the good ones - Emirates, Lufthansa, and other quality airlines - will let you access the in flight entertainment as soon as you sit. But the change cost of the ticket was the most offensive thing. I feel robbed, in a time of tragedy."
Pros: "Great flight and friendly staff"
Pros: "Timely and leg room ok."
Cons: "I’d rather have the option to buy good food than to get prepaid substandard food. No entertainment system available but these days everybody brings their own tablet anyway. Crew was polite and professional."
Cons: "Never made flight because of Latham delays"
Pros: "Having to download an app to have access to the entertainment was a big inconvenience."
Pros: "The seat"
Cons: "The food. Awful. Awful. Beyond awful."
Pros: "Nice flight, enjoyed the food, excellent service."
Pros: "Good service by attendants. Good food."
Cons: "The long delays one after the other. Delayed take off, re routing mid-air to Rio instead of São Paulo. The trip took +4 hours more than planned. Chaotic."
Pros: "Everything except for the middle seat"
Cons: "The middle seat"
Pros: "Large amounts of movies to choose from."
Cons: "NO LEG ROOM! The worst!"
Pros: "Boarding was fast."
Pros: "My movie screen did not work. Those are not my stars on this survey."
Cons: "-Crew kept trying to take my plastic cup and looked at me like I was crazy for wanting to reuse it. No concept of sustainability or waste. Very troubling. -The attendants skipped my row when handing out M&M bags. When I alerted an attendant to this, again I was looked at like I was crazy, and he said that they were not distributing chocolates. I said that everyone else around me had M&M's. He then said that they had run out, which I found difficult to believe, given that they flight was at a max 75% full."
Pros: "Once I was aboard my flight in Lima LA 2514 the attendants were helpful."
Cons: "When I arrived to Jorge Chavez the ticket counter was down. I waited for 20 minutes and Brunella eventually gave me a boarding pass. The pass was hand written and missing information but she assured me it would be fine. When I attempted to go through security they informed me this wasn't a boarding pass and was missing information. They said I would have to go back downstairs to the desk again. have a visible disability that affects the way I walk, and typically I do not require a wheelchair. I give myself enough time to get to my destination, but thanks to Brunella I was running incredibly late. I finally arrived though my flight was then rerouted to Orlando due to weather conditions at Miami and never arrived in Miami. The pilot of this flight LA2514 decided he was done and wouldn't fly there at all. The passengers were informed they would take buses to Miami."
Pros: "Flight schedule, inflight service and food in couch was amazingly the best I had in a long time. The entertainment was delightful. The telephone service for questions, while in Peru, was terrible. My flight reservation number was changed and I needed to talk to someone. I had to call the States help line instead of the local number which had a non working automated answering menu."
Pros: "We were lucky enough to have a flight on a new plane. It was in good condition, clean, and had plenty of entertainment options. I was able to charge my phone and the meal was good. my favorite thing was that I was able to check a bag for free!!"
Pros: "They took every measure to make sure me and my family had the most comfortable flight possible. I will be sure to fly LatAm again. Thank you so much!"
Pros: "Good flight"
Cons: "Weak Service"
Cons: "The flight from Lisa was cancelled and the 18 hour wait in Lina was horrible!!! All day at the airport!"
Cons: "After pass security, before we were about to boarding, everyone was all waiting for their turn there were many security stuffs showed up and let entire people open their bags before get on the plane. It end up delayed flight too."
Pros: "Smooth flight"
Cons: "Worst customer service I have ever experienced!"
Cons: "worst service ever"
Pros: "Crew was nice, seats wear decently comfortable, bathroom was clean"
Cons: "Boarding took longer than usual and was late to take off"
Pros: "Not a damn thing"
Cons: "I asked for water and the woman said there was nothing available and I had to take medication - is that even legal to have a plane with zero water??"
Cons: "It was over an hour late then we sat waiting on the runway for an hour which made me miss my bus"
Cons: "I didn't like that we missed it; Avianca flight was over 4 hours late. The Star Peru Flight was late too and though we were at the counter on time they would not let us get in the flight or put us on a different one."
Cons: "I have flown with star Peru 3 times. Each one was delayed at least 45min. We almost missed one because they never displayed the gate change. A different star Peru flight was cancelled at the same time and we were just happy to make it to our destination. My experience with star Peru has been disorganized and messy. Will think twice before booking with them again."
Pros: "pilot Landing was perfect"
Pros: "The staff was helpful in getting us booked on LA"
Cons: "When we reached the airport at 11am for a 1.30pm flight, we were told that the flight was delayed, and was likely to leave at 3.30pm. We had nothing to do, but tried to while away our time till around 1.45pm and returned back to the counter. There after, we were told that the flight had taken off ON TIME at 1.30pm. We weren't the only ones to have been bumped off -- there were about 15 people more. Star HAD our contact information, emails, phone numbers, etc. The least they could have done was to send us a text."
Cons: "They cancelled the flight without notice and there was no counter no one to help I had to pay for another flight in another airline Worst experience ever"
Pros: "Quick flight"
Cons: "Seats beside toilet with no window."
Pros: "Flight on time. Kind crew"
Pros: "Maybe it's hard to get oil in lima, but I find that hard to believe. Star Peru seems pretty disorganized"
Pros: "The flights departed and arrived on time, good in-flight service. We were a bit nervous because it seemed like all the other airlines had many more people, but everything worked out fine."
Cons: "We had to sit on a bus for a while for our first departure, then were bussed out to the tarmac where we boarded. Also had to take bus on the way back, but it was really a minor inconvenience."
Cons: "Flight was delayed for more than an hour, would appreciate clearer instructions regarding the change in boarding gate"
Pros: "The experience was great. Quick and comfortable flight. Star Peru is a great airline, would rebook again. 10/10"
Cons: "Smelled like toilet"
Cons: "Seats are small. Felt a bit like a cattle car."
Pros: "Not really good experience because my ticket I bought was for morning flight but this company doesn't have any trips on the morning so I stay 6 horas waiting for the afternoon trips"
Pros: "My wife and I have flown this route (LIM/PEM) 8 times, usually with LAN [now LATAM], a larger airline. StarPeru was excellent, smaller scale, more friendly, less crowded. We were impressed."
Pros: "Easy and kind service."
Pros: "Supervisor seemed genuinely sorry for the airlines mistake."
Cons: "Star Peru overbooked our flight so they did NOT have any seats for us. We missed half of a tour we had paid for and had to wait until the next day for the next flight. What a nightmare."
Pros: "Peruvian Airlines is my airline of choice when traveling within Peru."
Pros: "They tried their best to rectify the situation"
Cons: "Too many problems and delays. I'm still not sure when my return flight will take place!"
Pros: "Very convenient. Last minute booking in a reasonable price"
my flight was canceled without reason or possibility of resuming another flight within the time frame of my trip I could not contact an adviser either by email or by telephone because no communication possible on the website I could not have the flight reimbursed I find this way of doing things by the company inadmissible I have lost €250 it is theft I do not recommend this company and I consider that you have not done your job because I have not obtained any help from your part
overcharge for everything.
Flight check in Lima to Cusco all went very smoothly and plane boarded on time. All in all a great experience for a low cost fare.
Pros: "We never got boarded!! They oversold the flight and al the passengers without seats are left in line with no explanation! And extremely rude people at the counters. I understand the issues going on these days but to not even acknowledge hen people are asking them when is the next flight, is unacceptable! I will never book this airline again and expect my money back for today's no go :("
Cons: "Don't work with this company! Sky Airlie is horrible customer service at the counters in Punta Arenas"
Pros: "Plane was boarded rear to front."
Cons: "Communication about which bag fees were required. Waaaay overpaid for bag fees."
Pros: "On time"
Cons: "Carry on forced check at door - same size I have used to fly on American and LATAM. Said nothing downstairs at baggage check, but then forced me to pay $30 at bording because they said it was too big. Pretty lousy. Also brief turbulence at the beginning and they closed the bathrooms for the rest of the smooth three hour flight."
Cons: "Complementary coffee, tea"
Pros: "On time"
Cons: "More space between sits"
Cons: "The cost of this flight was too high for such a mediocre experience. Additionally after paying to bring a bag on board, there was difficulty in finding a space for it and the crew was only somewhat helpful."
Pros: "There was lots of space in the aisle and seat."
Cons: "Sky Airlines lost my luggage! I couldn't check-in online, and then when we were running late, they almost didn't print our ticket out at the ticket counter. Sky Airlines lost my luggage on top of that! Still waiting for it now..."
Pros: "Land crew"
Cons: "Flight was delayed 30 minutes; seats were terribly uncomfortable; flight crew was rude; boarding process was confusing, no announcements were made in English."
Cons: "Seat didn't recline at all"
Pros: "The crew that we had direct contact with were nice. The baggage screeners are misinformed."
Cons: "We were removed from our flight to bariloche because of an issue with our checked bags. The issue was that we had some AAA alkaline batteries in our bags. We were told this is in violation of international standards. It is not. We missed our flight because of this."
Cons: "Rudeness of people at counter for check-in"
Pros: "Bad service also i find out my pscreption sun glass is missing"
Pros: "Crew was nice and helpful."
Cons: "If they didn't charge for carry on luggage, would had been perfect."
Cons: "We were late to board on an already late flight"
Pros: "Comfortable ride, once we got to the plane boarding was very fast as we used two doors to board"
Cons: "The plane arrived late and we had to move gates. We stood around for a very long time with no communication as for the hold on"
Cons: "I would have wanted more legroom and the passenger in front of me kept reclining into my knees."
Pros: "We were on time even early"
Cons: "They don’t even serve water and had menu items missing. also the seating is WAY too tight and uncomfortabke"
Pros: "Stewards were professional"
Cons: "Gate attendant was too stupid to find my pre boarding authorization in the system. Child kicking the back of my chairman another child playing video game with sound on. No headphones"
Pros: "But the security at Santiago to the States was ridiculous. Tossing out water at the gate, hand checking luggage and a General all around rudeness. Good bye Chile."
Pros: "El precio y la puntulidad"
Cons: "Asientos incomodos"
Pros: "It was a great price. You get what you pay for."
Cons: "The food and beverage service was an extra fee and the seats were super cramped."
Pros: "Preço bom"
Cons: "Muito apertado e não limpo antes de entrarmos no aviao"
Pros: "Cheap flight"
Cons: "No water, changed gate last minute, had to run to new gate. Row 9 seats do no recline."
Cons: "At check in they told us that we only had one leg of our trip, from puerto montt to Santiago, instead of all the way through to calama. I had to push to have them check that indeed we were going all the way to calama. They were convinced we weren’t and that we’d have to pay the baggage fee twice."
Pros: "Bad service overall"
Pros: "Price. Had exit row so very roomy"
Cons: "No service"
Pros: "cheap, efficient, on time."
Cons: "Extremely tight. I'm 5.7 and 130 pds and could barely fit. Will definitely try to purchase an emergency exit for my return. That's the not upgrade possible. No business available. No free refreshment, even the water was for purchase only."
Pros: "La amabilidad"
Cons: "Bebidas.....no hay gratis..."
Pros: "Muy amable..l"
Cons: "Bebidas...no hay gratis."
Pros: "Staff is decently friendly"
Cons: "They should not allow reclining seats with such tiny amount of leg room"
Pros: "nice service"
Cons: "On our way from Santiago to Buenos Aires we had to wait to pick up our suitcases hours due to a strike. On our way back, one of our suitcases got lost. I am still waiting fir Skype to contact us.. ( +2 days )"
Pros: "Good service, no complaints."
Pros: "The staff were friendly and professional. Cokplimentary snack on such a short flight was appreciated"
Cons: "Crew did not tell us local time, or at least not in English, when landing. The time on my watch and phone matched what was on my itinerary for the layover. But we were actually 2 hours late! Missed my connection due to this hiccup. Pretty sure such things are WHY they always announce local time"
Cons: "They changed, until I left, the boarding gate three times. They gave me 27 at the check in counter, after a while monitors sent us to 24, then they directed us to 27 again, then to 26 and finally to gate 29. First the delay was 2 and a half hours, then three, then 4, then 7 hours. I was traveling for one meeting from one day coming back the next afternoon. With the 7 hour delay, I'd have to go directly from the airport, after a horrible night, to my board meeting. It was a no go. I declined to travel and expect a full refund"
Cons: "Flight was delayed with no explanation or proper update. Didn’t even give you a glass of water for a flight that was over three hours long (had to pay for everything). Booked it so people were cramped together while others had entire rows to themselves (on other flights I’ve been on flight attendants recognize this and help space out people). Horrible seats in general with no space and I am a very petite female and I felt uncomfortable. Horrible temperate control. Will not fly this airline again."
Cons: "The desk agents are rude and unhelpful. It almost as if they are mad in being there. My ticket showed I was allowed to have a bag up to 23kg however they made me pay overweight fees. The desk agent gave me the wrong gate so I missed the flight. I had to purchase a new ticket and they charged me for bauuage fees again. Worst experience ever"
Cons: "They look for everything in order to charge you the carry in baggage. Bad bad service. Never flighit with this airline again"
Cons: "Was not given at least a free soft drink.."
Pros: "Buena puntualidad"
Pros: "Quick boarding, On time, good pricing, safe arrival and return, complimentary 65lb check in bag"
Cons: "Worst legroom I've ever experienced, no beverage service, no entertainment"
Pros: "The crew was nice. The flight was smooth."
Cons: "There is no room for your legs if you are taller than 5'5. It's tighter than Spirit. No announcement for flight delay, and nobody to ask what's going on."
Cons: "Tiny seats. Old planes. Charge for coffee or soda. They pack every row possible. Ridiculous carry on policy. Worst experience ever."
Cons: "Plane was dirty. Crew did not collect trash, so passengers stuffed trash in the seats and was not cleaned between flights."
Pros: "Crew was nice, landing smooth"
Cons: "Very little space between seats"