Pros: "Plane was new"
Cons: "Airport is a disaster. It is a single gate, bamboo-walled open air space with about half the seating necessary for a flight. Latam charges almost $2 even for a cup of “coffee” that is really just hot water, powdered Nescafé and powdered milk! It hardly seems worth the effort and really slows down service."
Cons: "Have a screen to watch movies."
Pros: "Crew were amazing, always helpful."
Pros: "Not much"
Cons: "Check in process was a nightmare. Staff was rude and unhelpful. Flight was delayed and staff mis-informed."
Pros: "Other legs of flight were worse."
Cons: "English speaking staff."
Pros: "Fast check in, friendly staff, left earlier"
Cons: "Chairs (knees in back)"
Pros: "Excellent airplane"
Pros: "Crew was attentive & very nice."
Cons: "More smiles !"
Pros: "On time."
Cons: "For the 2 hours flight, I had to endure some strong stench coming from fellow passengers. Extremely uncomfortable."
Pros: "Easy and quick flight. Crew was nice and helpful"
Cons: "We were about 15 min late"
Pros: "Everything was on time. Food was good and movie selection was good"
Pros: "My three LATAM flights were all on-time, well-piloted and efficiently run. They are not responsible for airport-related issues in Lima. Taking off at over 11.00 feet and landing at sea level must be like having most of the air leak out of your tires while driving, but these guys take that in stride."
Cons: "Gate assignments in Lima tend to change and be posted late, but this is not under LATAM control."
Cons: "All the flight"
Pros: "The flight attendants were nice"
Cons: "The gate people were indifferent, bordering on rude. A bag which I’ve used for hundreds of flights as a carry on “weighed too much” and suddenly required checkin with a charge despite it being a carry on for the first leg. No one could explain to me the difference of the weight in the overhead versus the belly of the plane. I will NEVER fly LATAM again and will make sure that I spend a lot more than $30 for all of my future travels in their region. Too bad that their rules are designed to steal from the customer. I won’t be fooled again."
Cons: "Made me check my carryon while waiting to board even though I said no and didn’t ask anyone else if they wanted to. Plane left half hour late"
Pros: "Plane was clean, videos worked well. Cabin attendants were gracious and spoke excellent English. Food was good."
Pros: "Flight from LAX to Lima good enough. Flight from Lima to Buenos Aires very bad. Old plane food sucked and entertainment non existent."
Pros: "Very smooth flight. Good service and food though the items on the food tray were just the meal and a dessert snack. Other airlines have food trays with salad, fruit, the entree and a snack dessert. But as long as we get there safe and sound I am ok."
Cons: "Boarding process in Miami was chaotic. Started late as the crew reported late to the flight. Nobody knew what's going on until the gate agents made an announcement that the crew was reporting late. We departed almost an hour late."
Cons: "Person behind my seat was kiking! Luggage took for ever to be deliver."
Pros: "Q z bsv"
Cons: "Gate changes were not announced and the crew didn't help passengers get their luggage in place to allow for enough room for the last passengers to board. Many passengers places small items that belong below the seat in the over head. I had to ask passengers myself who's bag is this to get them to put it under the seats in front of them."
Cons: "Retraso en el abordaje y salida De Santiag y retraso en la entrega del equipaje en Lima"
Pros: "Flying. They were able too get us replacement tickets at no charge but the flight was 2 hours later."
Cons: "Our flight was delayed with no explanation of why and then we missed our connecting flight because of it. They wouldnt let us get on the plane even though the plane was still at the terminal"
Pros: "I like Everthing ......viva air sucks"
Cons: "Plane was 6.5 hours late taking off. I missed a meeting in Cusco because overall I arrived 8 hours past my scheduled arrival time."
Pros: "I enjoyed Everything except the layover"
Cons: "My 3 Hour layover was extended to Nine hours. The Peruvian airport offered me a hotel room i turned down. Peruvian gentleman on the plane just prior to landing was telling me how dangerous it is in Peru in the area surrounding the airport. I was given four hours of wifi coupons and coupons to a breakfast and lunch at a restaurant by our gate, where i was waited on poorly. Next time i may look for a layover in Florida."
Pros: "Food was ok"
Cons: "Average airline with poor customer service. The transit was too short and lost my luggage. Customer service was very poor and recovering my bags was an epic and expensive endeviour!!"
Pros: "The flight crew was welcoming and helpful."
Cons: "I was very disappointed to discover that I was not able to choose my seat in advance because I bought my ticket from a third party. I ended up in the emergency exit aisle with a seat that wouldn’t recline so I was unable to sleep on my overnight flight. Also the staff at the gate showed up just 5 minutes before boarding, so I waited in line a long time to get my seat- almost an hour. I could not see the movie screen from my seat."
Pros: "The food, crew, and entertainment were great."
Cons: "The boarding process was poor. The flight was delayed and there was not explanation at the gate that there was a delay or why. I don't understand why our carry on bags needed to be searched. We were put in a line with only one person doing the bag checks while the other line had over two people checking bags."
Pros: "The upgraded me to first class!!!!"
Cons: "No complaints!"
Pros: "The crew was attentive, professional and friendly."
Cons: "Small seats."
Pros: "The entertainment was good. The crew was very friendly and helpful throughout the flight."
Cons: "The coach seats were unreasonably small. I have never been on an airline with such small coach seats. There was virtually no leg room. For this reason alone, I don't think I would fly LATAM again for a long distance flight. It was too uncomfortable."
Pros: "I was asleep the whole flight. more spacious than the last one, and there was no one sitting next to me."
Cons: "the delay caused us to miss our flight to LAX from Lima."
Pros: "all family with children should be place in the back together"
Cons: "screaming children and the way the were boarded . it seemed to me they were going to be place together instead the were seated all over the plane. also you don't give sugar to children. give them dry fruit or bananas if so . they live in Peru there i plenty of fruits. thinking before acting. i guess is a man that made this choices"
Pros: "Smooth ride. Nice hospitality in the evening flt."
Cons: "No good food options"
Pros: "Free wine"
Cons: "Seats aren't so comfortable"
Cons: "The flight was delayed in LAX, and consequently I missed my connection to Cuzco. My luggage was also misplaced"
Pros: "They took every measure to make sure me and my family had the most comfortable flight possible. I will be sure to fly LatAm again. Thank you so much!"
Pros: "seats were larger than US flight."
Pros: "No podría decir que me gustó nada"
Cons: "Mi primera experiencia en Latam no fue nada buena, mi vuelo latam2005 de lima-cusco el día 3/10/16 se retrasó por 2 horas debido a un supuesto mantenimiento de ultima imprevisto, creo que son cosas que deben detectarse antes para hacer un cambio de avión y no hacer al pasajero perder su tiempo...el 2do vuelo de cusco-lima Latam 2020 día 6-10-16 también se retrasó con 1 hora debido a que viajaban demasiadas personas y necesitaban voluntarios para viajar en el próximo vuelo. La verdad no creo volver a viajar con Latam."
Pros: "Online entertainment and we needed to change our flight time same day and they accommodated us with no problems. Great snacks and in flight services"
Pros: "Flying on a Boing 787 is wonderful. The overall service from Latam is top quality; the crew was welcoming and very attentive. Food could be improved, specially offering vegetarian alternative for all of the food services. The movie selection could be improved (in variety and vintage). Music selection was very good for my taste."
Cons: "I was unable to choose my seats on line in advance, which created a stressful situation when at check-in we found that my wife and I were not seated together. Fortunately for the first leg of the trip (Santiago-Lima) there was an empty seat by her and I took it; and for the second leg (Lima-Los Angeles) the passenger next to her was upgraded on the last minute and left his seat for me. Latam has great service, but must let customers choose their seats or guarantee assigning adjacent seats to passengers traveling together, The process for servicing of the plane during the stop-over in Lima could be improved. I know it is hard to do minor cleaning, tidy-up, and replacement of pillows & blankets while many passengers remain on board, but at least there should be an announcement describing what the passengers are to expect during the stop-over."
Pros: "Entertainment app is really nice which makes the trip enjoyable and cost efficient"
Cons: "Unfortunately, entertainment content is rather dated and limited. A bit newer and varied content would be great for this amenity"
Cons: "I paid for the baby basket service but the airline only gave me the adult seat on the basket row, regardless that I was travelling with my wife. Due to that I had to ask the crew to help me to find a passenger willing to change seat with my wife so that she could travel next to my baby boy"
Pros: "They have all the boxes checked. It is what you would expect from a coach flight."
Cons: "They ran out of overhead baggage space pretty quickly. I found a spot several seats down, but I'm not sure everyone else go in."
Cons: "Food was horrible. Justo a sort of cupcake as breakfast."
Pros: "Not a damn thing"
Cons: "I asked for water and the woman said there was nothing available and I had to take medication - is that even legal to have a plane with zero water??"
Cons: "It was over an hour late then we sat waiting on the runway for an hour which made me miss my bus"
Cons: "I didn't like that we missed it; Avianca flight was over 4 hours late. The Star Peru Flight was late too and though we were at the counter on time they would not let us get in the flight or put us on a different one."
Cons: "I have flown with star Peru 3 times. Each one was delayed at least 45min. We almost missed one because they never displayed the gate change. A different star Peru flight was cancelled at the same time and we were just happy to make it to our destination. My experience with star Peru has been disorganized and messy. Will think twice before booking with them again."
Pros: "pilot Landing was perfect"
Pros: "The staff was helpful in getting us booked on LA"
Cons: "When we reached the airport at 11am for a 1.30pm flight, we were told that the flight was delayed, and was likely to leave at 3.30pm. We had nothing to do, but tried to while away our time till around 1.45pm and returned back to the counter. There after, we were told that the flight had taken off ON TIME at 1.30pm. We weren't the only ones to have been bumped off -- there were about 15 people more. Star HAD our contact information, emails, phone numbers, etc. The least they could have done was to send us a text."
Cons: "They cancelled the flight without notice and there was no counter no one to help I had to pay for another flight in another airline Worst experience ever"
Pros: "Quick flight"
Cons: "Seats beside toilet with no window."
Pros: "Flight on time. Kind crew"
Pros: "Maybe it's hard to get oil in lima, but I find that hard to believe. Star Peru seems pretty disorganized"
Pros: "The flights departed and arrived on time, good in-flight service. We were a bit nervous because it seemed like all the other airlines had many more people, but everything worked out fine."
Cons: "We had to sit on a bus for a while for our first departure, then were bussed out to the tarmac where we boarded. Also had to take bus on the way back, but it was really a minor inconvenience."
Cons: "Flight was delayed for more than an hour, would appreciate clearer instructions regarding the change in boarding gate"
Pros: "The experience was great. Quick and comfortable flight. Star Peru is a great airline, would rebook again. 10/10"
Cons: "Smelled like toilet"
Cons: "Seats are small. Felt a bit like a cattle car."
Pros: "Not really good experience because my ticket I bought was for morning flight but this company doesn't have any trips on the morning so I stay 6 horas waiting for the afternoon trips"
Pros: "My wife and I have flown this route (LIM/PEM) 8 times, usually with LAN [now LATAM], a larger airline. StarPeru was excellent, smaller scale, more friendly, less crowded. We were impressed."
Pros: "Easy and kind service."
Pros: "Supervisor seemed genuinely sorry for the airlines mistake."
Cons: "Star Peru overbooked our flight so they did NOT have any seats for us. We missed half of a tour we had paid for and had to wait until the next day for the next flight. What a nightmare."
Pros: "Peruvian Airlines is my airline of choice when traveling within Peru."
Pros: "They tried their best to rectify the situation"
Cons: "Too many problems and delays. I'm still not sure when my return flight will take place!"
Pros: "Very convenient. Last minute booking in a reasonable price"
J’ai réservé avec Kayak. Sur mon billet de confirmation il était noté que j’avais droit à des bagages pour chaque passager mais on m’a fait payer 36 dolllars pour l’un des passagers.
Don’t ever book with them. They are worse than Ryanair and you will end up paying more for the worse possible airline and deal with ignorant people who don’t know what “customer” is. Avoid at all costs
Pros: "We never got boarded!! They oversold the flight and al the passengers without seats are left in line with no explanation! And extremely rude people at the counters. I understand the issues going on these days but to not even acknowledge hen people are asking them when is the next flight, is unacceptable! I will never book this airline again and expect my money back for today's no go :("
Cons: "Don't work with this company! Sky Airlie is horrible customer service at the counters in Punta Arenas"
Pros: "Plane was boarded rear to front."
Cons: "Communication about which bag fees were required. Waaaay overpaid for bag fees."
Pros: "On time"
Cons: "Carry on forced check at door - same size I have used to fly on American and LATAM. Said nothing downstairs at baggage check, but then forced me to pay $30 at bording because they said it was too big. Pretty lousy. Also brief turbulence at the beginning and they closed the bathrooms for the rest of the smooth three hour flight."
Cons: "Complementary coffee, tea"
Pros: "On time"
Cons: "More space between sits"
Cons: "The cost of this flight was too high for such a mediocre experience. Additionally after paying to bring a bag on board, there was difficulty in finding a space for it and the crew was only somewhat helpful."
Pros: "There was lots of space in the aisle and seat."
Cons: "Sky Airlines lost my luggage! I couldn't check-in online, and then when we were running late, they almost didn't print our ticket out at the ticket counter. Sky Airlines lost my luggage on top of that! Still waiting for it now..."
Pros: "Land crew"
Cons: "Flight was delayed 30 minutes; seats were terribly uncomfortable; flight crew was rude; boarding process was confusing, no announcements were made in English."
Cons: "Seat didn't recline at all"
Pros: "The crew that we had direct contact with were nice. The baggage screeners are misinformed."
Cons: "We were removed from our flight to bariloche because of an issue with our checked bags. The issue was that we had some AAA alkaline batteries in our bags. We were told this is in violation of international standards. It is not. We missed our flight because of this."
Cons: "Rudeness of people at counter for check-in"
Pros: "Bad service also i find out my pscreption sun glass is missing"
Pros: "Crew was nice and helpful."
Cons: "If they didn't charge for carry on luggage, would had been perfect."
Cons: "We were late to board on an already late flight"
Pros: "Comfortable ride, once we got to the plane boarding was very fast as we used two doors to board"
Cons: "The plane arrived late and we had to move gates. We stood around for a very long time with no communication as for the hold on"
Cons: "I would have wanted more legroom and the passenger in front of me kept reclining into my knees."
Pros: "We were on time even early"
Cons: "They don’t even serve water and had menu items missing. also the seating is WAY too tight and uncomfortabke"
Pros: "But the security at Santiago to the States was ridiculous. Tossing out water at the gate, hand checking luggage and a General all around rudeness. Good bye Chile."
Cons: "Late. No room. Rows 27, 28 and 29 didnt exist. Had to relocate passengers."
Pros: "El precio y la puntulidad"
Cons: "Asientos incomodos"
Pros: "It was a great price. You get what you pay for."
Cons: "The food and beverage service was an extra fee and the seats were super cramped."
Pros: "Preço bom"
Cons: "Muito apertado e não limpo antes de entrarmos no aviao"
Pros: "Cheap flight"
Cons: "No water, changed gate last minute, had to run to new gate. Row 9 seats do no recline."
Cons: "At check in they told us that we only had one leg of our trip, from puerto montt to Santiago, instead of all the way through to calama. I had to push to have them check that indeed we were going all the way to calama. They were convinced we weren’t and that we’d have to pay the baggage fee twice."
Pros: "Bad service overall"
Pros: "Crew very professional"
Pros: "Price. Had exit row so very roomy"
Cons: "No service"
Pros: "cheap, efficient, on time."
Cons: "Extremely tight. I'm 5.7 and 130 pds and could barely fit. Will definitely try to purchase an emergency exit for my return. That's the not upgrade possible. No business available. No free refreshment, even the water was for purchase only."
Pros: "La amabilidad"
Cons: "Bebidas.....no hay gratis..."
Pros: "Staff is decently friendly"
Cons: "They should not allow reclining seats with such tiny amount of leg room"
Pros: "nice service"
Cons: "On our way from Santiago to Buenos Aires we had to wait to pick up our suitcases hours due to a strike. On our way back, one of our suitcases got lost. I am still waiting fir Skype to contact us.. ( +2 days )"
Pros: "Good service, no complaints."
Pros: "The staff were friendly and professional. Cokplimentary snack on such a short flight was appreciated"
Cons: "Crew did not tell us local time, or at least not in English, when landing. The time on my watch and phone matched what was on my itinerary for the layover. But we were actually 2 hours late! Missed my connection due to this hiccup. Pretty sure such things are WHY they always announce local time"
Cons: "They changed, until I left, the boarding gate three times. They gave me 27 at the check in counter, after a while monitors sent us to 24, then they directed us to 27 again, then to 26 and finally to gate 29. First the delay was 2 and a half hours, then three, then 4, then 7 hours. I was traveling for one meeting from one day coming back the next afternoon. With the 7 hour delay, I'd have to go directly from the airport, after a horrible night, to my board meeting. It was a no go. I declined to travel and expect a full refund"
Cons: "The desk agents are rude and unhelpful. It almost as if they are mad in being there. My ticket showed I was allowed to have a bag up to 23kg however they made me pay overweight fees. The desk agent gave me the wrong gate so I missed the flight. I had to purchase a new ticket and they charged me for bauuage fees again. Worst experience ever"
Cons: "They look for everything in order to charge you the carry in baggage. Bad bad service. Never flighit with this airline again"
Pros: "On time arrival. A low cost flight that does not compromise on the essentials. You still get free check-in luggage. The seats are a bit narrow, but that's ok for a 3h flight."
Cons: "Was not given at least a free soft drink.."
Pros: "The crew was nice. The flight was smooth."
Cons: "There is no room for your legs if you are taller than 5'5. It's tighter than Spirit. No announcement for flight delay, and nobody to ask what's going on."
Cons: "Tiny seats. Old planes. Charge for coffee or soda. They pack every row possible. Ridiculous carry on policy. Worst experience ever."
Cons: "They didn't even gave us water."
Cons: "Plane was dirty. Crew did not collect trash, so passengers stuffed trash in the seats and was not cleaned between flights."
Pros: "Crew was nice, landing smooth"
Cons: "Very little space between seats"