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Small seat space for 13 hours flight, they charged for baggage , very bad quality of food,

With a 4 hour delay its was a very basic flight which was just bearable. We were offered food vouchers for the delay and then they didnt work, so that was annoying. Also poor communication about the delay which got pushed out 3 times.

Amazing trip! No delays, no broken or lost luggage, and amazing food.

Very good overall.... apart from the cost of extra check ed in luggage where they charge £17 per kg, and no option to just buy an extra bag allowance (at least on the route I took)

It was an old airline with the old configuration of business class seats. Not really what we signed up for for the longest leg of the trip. Disappointing.

flight with heavy turbulence old boeing 777 rest wasnt clean dashboard doesn’t work

great. I could have used a bottle of water or two instead of having to ask everytime. great service. very comfortable

Bad experience; they are not good anymore. They charge too much for luggage seat are so uncomfortable, Flight delays which may miss your next flight, they don’t care if you miss the flight or not. Zero customer services for front desk representatives Istanbul's airport I’m not using this airline any more.

This flight was in the air when the national power outage happened on 28 April 2025 in Spain and Portugal. As a result Lisbon airport was closed and the flight was diverted to Porto. There were no phones, internet or ATMs working and the Turkish Airlines ground crew in Porto were trying to find alternative transport to Lisbon (by bus). This did not materialise until late in the evening. The Turkish Airlines ground crew suggested that passengers may find their own way of getting to Lisbon. That in itself is a failure of Turkish Airlines, but understandable as there were no means of communication. The Turkish Airlines ground crew also said that any expenses insured for travel to Lisbon will be refunded by the Airline through their website. Unfortunately, I could find no way to travel back to Lisbon other than to hitch hike with an Uber driver. Because no systems were available and no credit card payment possible I paid the driver 140 Euros in cash with no receipt as systems were down. I arrived at my Lisbon hotel at 23:30 (flight was scheduled to land at 12:30). Upon contacting Turkish Airlines for compensation they are not willing to do anything as I do not have an invoice for my expenses. They do not even consider the 10 hours of delay and inactivity on their part as a reason to provide any sort of curtesy towards me. I find their behaviour appalling.

Great food, great entertainment and very helpful, caring & attentive staff.

The scheduled departure was delayed 9 1/2 hours and then delayed another 45 minutes due to baggage or something. Apparently the return flight is delayed 10 hours also, which means I miss my Lufthansa flight out of Luanda. Perhaps this is a scheduling change for which people were not notified until the last minute.

I did not receive any confirmation email of this booking and only on receiving it 24 hrs closer to the flight - I tried to cancel it as I has already booked another flight

Short lay-overs and total flight times. Everything else could have been better.