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everything - absolutely no frills

The food was good, the service was excellent, and we had achance to sleep.

Nothing

I like the food and the service plus the entertainment on the Telvision

Nice food, wonderful entertainment.

Old fashioned seat, no usb to charge my phone, battery went ;off and couldn't make a call to my family to assure them of a half way safe trip while stopping over for almost 6 hours in Ataturk Intl. Airport, Turkey.

Service by one attendant Helen- courteous and helpful with Dufree

Services by male attendant very deplorable, lacks courtesy to clients. Old aircraft with overhead TV screens showing only one channel or flight route. In this age and time, KQ can do better for the obscene amounts we pay. Flight plan changed and we were not informed till we entered the plane.

Flight was 3 hours delayed and we didn't get any information until 2 hours in

Orderliness

Staff showing ignorance on "checking-in once for one trip", say from Abidjan to Blantyre. They kept me waiting but with little help.

The plane is spacious. It gives leg comfort

The flight on time and comfort

Nothing

Not much turbulent. Smooth.

I did not get the meal of my choice, also as I tried to check in at home, the system did not give me much choices to respond to, instead the system blocked me entirely from early check in and it wasn't enough time to make calls. I think check in should be made available at least 48-72hrs ahead not just 24hrs. Also walking from terminal to terminal in Frankfurt is way too far, it seems about 2miles + of walk.

The flight delayed for more than 3 hours, rather than take off at 9:30 we took off at Calabar at 12:15 noon. That was bad and tiring

Delays without any information to passengers

All the Arik team seem to know what's going on from the ground staff to the plane crew. This makes one more confident in the staff.

This airline is always delayed. One has to plan for this if you ever travel with Arik Air. The crew try hard to handle the comments from the travelers. I suggest they sell additional sandwiches and drinks as the current food is too sMall and always the same. I would love a real drink on that late flight.

the crew was very attentive and was good with the customers. have no complaints there.

the international flight was good bu the choices of movies and music left a lot to be desired.

New boarding system of putting your hand luggage on ready was good.

You have to pay for food and entertainment even though flight over 4 hours.

The service provided by the airline crew was magnificent. I enjoyed the entire flight from my departure point to the arrival point. Turkish Airline is my to go airline herein henceforth. I will implore prospective travelers to give the airline a shot (try). I can unequivocally attest that the decision to do so will not be regretted.

N/A

Boarding was on time and the service was nice. The cabin crew were nice too.

They didn't want to give me a visa at first, then asked for 60 dollars just for a few hours, then no place to be in the airport during that time

Travelled on 2 tickets. One STO - ADD. Luggage was up to ADD. Attempts in AMS and NBO were frustrating. Bought new ticket to get luggage re-tagged to djibouti.

I like Ethiopian and have been flying with them since about 1990

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The person at the check in counter initially gave me a different seat than the one I chose online but changed it after I asked for the same seat I had selected online, hone of the worst seats on theplanee also changed my seat for the addis ababa to manila leg without my knowlege and gave me one of the worst seats on the plane. Ruined the trip for me

The seat was comfortable, good leg room for a person of my size (5' 8"), the entertainment was excellent.

Customer service was excellent

Delayed flight making it ease to miss your connecting flights..

I wasn't able to use the in flight entertainment at all.

I did not like the food

Love this airline. I am a very loyal customer. Great service. Great people.

Seats need improvement. Very hard and uncomfortable. Remind me of the seats on Aeroflot planes. Similar problem. Great service, uncomfortable seats.

Turkish cancelled my original flight from Adana w/o notifying me!!!

The plane did not crash and landed on the correct runway.

Most of the rest of it.

The process of making the reservation online seemed to work reasonably well.

An airline which fails to meet it scheduled commitments because of lack of fuel is not really inspiring. Information was not given out when one delay after another was announced. A flight that should have taken no more than 4 hours took more than 14 hours.

My luggage went missing. Received them after two days. Bags were damaged due to mishandling. Tough I do not know where the bags went missing.

Entretainment must be improved,