Find Cheap Flights from London Heathrow to Marrakesh Menara (LHR - RAK)

Nothing

The lack of communication about my flight being delayed 10 hours after arriving at the airport at 3am. Then when we finally left I was not informed of the 25 hour layover in Morocco and I did not have anything with me for an overnight trip. The airlines did not consider this and refused to allow me to get my luggage. By the time I got to my hotel after being given the run around for 2 hours, all of the stores were closed for me to purchase toiletries and the room had no towels. The meal the hotel offered was not edible and I had to purchase food on my own. I was originally suppose to land in NYC Saturday at 6:30pm, but if all goes as planned I will arrive in NYC Monday morning at 1:30am. The staff with this airline was not helpful, very rude, and one of the staff told me it was my problem that I could not get to the hotel they assigned to me.

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Nothing

The staff were rude and not helpful

Flight was overbooked. Had an issue getting my ticket 2.5 hours prior to schedule flight departure. Flight was originally scheduled to leave at 4:30. It was first delayed to 8:50 p.m. Then further delayed to 10:00 p.m. Plane left Casablanca much later than 10:00 p.m. which caused a very late arrival to IAD airport, 2:30 a.m. Boarding was a disaster. Stayed in line for over an hour not knowing if the plane was going to take off from Casablanca. No water was distributed and no communication was shared with the passengers until the crew announced boarding.

Delay, nothing to eat, poor service !

Flying doesn't get much better

We were delayed boarding slightly, delayed sat on a steaming gate shuttle then sat on the tarmac for a couple of hours while storms passed. But the crew gave regular updates, provided food and water, allowed us to walk about. It was as plesent as such a situation could be.

Great wheel chair service

Polite customer service agent

Kind crew helping a frightened passenger

Terrible, frightening turbulence and illogical birding. Why not bore back of plane to front of plane?

Flavor was fine

Out of 6 special vegetarian meals provided on 4 recent flights, all were pasta. One main meal of pasta even had A SIDE of pasta salad.

The crew was considerate in taking care of children with families and assigning new upgraded seats to those adults who were looking for sleep and quiet. They were also helpful in getting me a special gluten free meal even though I did not order it in advance.

Got there

Luggage did not get there. Still is missing. No food. No complementary beverage offered period. Lousy all around.

Our airline steward was incredible.

You get what you pay for, the price for this flight was resolved able.

There was limited time to manage credit cards and give out snacks. There really needs to be a better system.

service was good, food was good

seats were too cramped for such a long flight and I didn't have the resources to upgrade to the next level (not first class, "World Traveler Plus" I think). The seats were also uncomfortable / not padded enough - my tailbone and lower back were very unhappy by the end of the flight

Flavor was fine

Out of 6 special vegetarian meals provided on 4 recent flights, all were pasta. One main meal of pasta even had A SIDE of pasta salad.

Very comfortable. Service good

We had a terrible experience with iberia airlines,working with british airways.We almost missed our fl8ght as they cannot find info about e tickets in the computer(otherwise i had tge print out of our tickets). Truly it was a night mare for our family. But we are really glad that we were able to board in the nick of time and finally home .

Service was great

n/a

At the checking counter they couldnt find my tickets reservation. Took forever to check in.

they have increased the layover time

Quick, smooth flight and a polite captain

Late leaving and arriving and baggage took forever to be delivered to belt.

Stow rack on window seat

Seats recline in your face

Everything ran quite smoothly.

Not much to dislike. The flight was short. Perhaps that the seats need to be a bit more comfortable.

The crew was great and the flight itself was fine

The checking in experience was chaotic. I was told I was on standby for my connecting flight to New York. The flight was delayed by almost an hour and a half.

I flew to Berlin last minute for a 4 day business trip. Was asked to check my carry on and I haven't seen it since. Waited for over 2 hours in the baggage service line at the Berlin airport, filled out a form and haven't heard anything since.

Hard working on board crew

check in procedure in Berlin: That airport is different. You drive right to the gate from which you board the plane. I showed up early and was told that I had to take by suitcase to another location if I wanted to check in 3 hours early. After lugging the suitcase a quarter of a mile, I was told that they don't do that and I had to return to the designated gate at the appropriate time.

The crew was great. I was lucky to get a comfortable enough seat. Not the one I actually booked and paid for but still it was ok.

I was told I was placed on standby for this flight despite the fact that I booked this flight and paid extra for the chosen seat far in advance. The boarding was chaotic. Very poor communication. The flight was very delayed.

You get what you pay for, the price for this flight was resolved able.

There was limited time to manage credit cards and give out snacks. There really needs to be a better system.

I liked that the flight was not full, therefore allowing additional room.

However food choices and seat room was quite poor. By the time food service was midplane. There was only one food option.

Flavor was fine

Out of 6 special vegetarian meals provided on 4 recent flights, all were pasta. One main meal of pasta even had A SIDE of pasta salad.

Quick, smooth flight and a polite captain

Late leaving and arriving and baggage took forever to be delivered to belt.

I liked that the flight was not full, therefore allowing additional room.

However food choices and seat room was quite poor. By the time food service was midplane. There was only one food option.

Flavor was fine

Out of 6 special vegetarian meals provided on 4 recent flights, all were pasta. One main meal of pasta even had A SIDE of pasta salad.

service was good, food was good

seats were too cramped for such a long flight and I didn't have the resources to upgrade to the next level (not first class, "World Traveler Plus" I think). The seats were also uncomfortable / not padded enough - my tailbone and lower back were very unhappy by the end of the flight

Quick, smooth flight and a polite captain

Late leaving and arriving and baggage took forever to be delivered to belt.

expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy

there was no lounge close to our departure gate

Friendly attendants. Decent food, and frequent snacks and beverages.

No charging ports for electronic devices.

We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too.

He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner...

Nice flight, nice crew, and a nice experience.

The crew was great and the flight itself was fine

The checking in experience was chaotic. I was told I was on standby for my connecting flight to New York. The flight was delayed by almost an hour and a half.

787 is an excellent plane and I could sleep a little

I was boarding at gate C4. Doesn't anyone get it ! Using the word "bomb" in airports is a big no-no however C4 is OK? Even a little old lady knows what C4 stands for.

i liked the food and the crew. they were nice.

the flight was good. nothing to not like.

Overall everything was great

None

they have increased the layover time

I liked that the flight was not full, therefore allowing additional room.

However food choices and seat room was quite poor. By the time food service was midplane. There was only one food option.

You get what you pay for, the price for this flight was resolved able.

There was limited time to manage credit cards and give out snacks. There really needs to be a better system.

Stow rack on window seat

Seats recline in your face

Nothing really

Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers.

Friendly attendants. Decent food, and frequent snacks and beverages.

No charging ports for electronic devices.

expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy

there was no lounge close to our departure gate

... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to.