|Avg. Flight Duration||3h 25m|
|Flights Arrive in||Marrakesh Menara|
|Flights Depart from||London Heathrow|
|Airlines||KLM, British Airways|
I slept pretty much the whole time
Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor.
No complaints about anything.
Food was excellent, service from staff was friendly, and entertainment options were great.
Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good.
Good entertainment options. Nice flight attendants
It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats.
Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment.
Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice.
Landing and disembarking
Paying $275 to upgrade and experiencing one of worst flights and service I’ve travelled. No water supply for hot beverages, wash hands or brush teeth during eight hour international flight, not given special diet meal requested as crew unable to locate it, Entertainment monitor not working or housed in seat back correctly to adjust angle, remote handset buttons barely working to watch or make selections, unable to call cabin crew who did not visit through cabin for approximately two and half hours as ‘assumed most passengers were sleeping’, no wine choice only Sauvignon blanc and I wanted Chardonnay so had nothing. Breakfast ‘special diet request’ meal was cold hard bagel with colourful lump of cream cheese, which seemed to be what everyone else had. No orange juice, grapefruit that can’t take medication with, so had nothing to drink except allotted splash of water into small paper cup. Dreadful journey
Delay of more than 1 hr
No complimentary water! The first flight I ever had like that. Very disappointing!
The equipment was old and didn't seem to be well maintained. And they did not offer even a glass of water on a 3 and a half hour flight. Even water was on sale!
Snacks or water had to be purchased No in flight entertainment Crew not so nice
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