Most visitors from Los Angeles can enter Cúcuta without restrictions.
Read more about travel restrictions for Cúcuta
Visitors from Los Angeles are not required to quarantine after entering Cúcuta.
Visitors from Los Angeles are not required to present a negative COVID-19 PCR test or antigen result upon entering Cúcuta.
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Travelers must comply with follow-up health checks via the app.
Masks: Required in public spaces, enclosed environments and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
This flight route requires at least one stop and takes a minimum of 10h 31m.
Yes, you’ll need a passport to travel to Cúcuta from Los Angeles.
If you are looking for a flight deal from Los Angeles to Cúcuta, look for departures on Fridays and avoid leaving on a Saturday, as it's usually the priciest day. When flying back from Cúcuta, Wednesday is the cheapest day to fly and Tuesday is the most expensive.
Los Angeles airport is called Los Angeles and the only airport in Cúcuta is Cúcuta Camilo Dazo.
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Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Cúcuta with an airline and back to Los Angeles with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Cúcuta from Los Angeles up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Pros: The seat wasn’t working properly
Pros: Free alcohol
Cons: They overbooked the flight after I called to verify this didn't happen. The night crew in LAX (11/22) were rude, unhelpful and bad people. If I were a manager I would have fired everyone. I will never use Avianca again
Pros: Overall flight was fine. No entertainment nor wifi.
Cons: At check in in Bogota we asked which line to turn in luggage; as we had previously done online checkin. We were placed in a long line and waited about 45 min.s. Several people were allowed to bypass the line, as they were 'late' for their flight. When we were close to being served the attendant 'placing customers in lines' directed four or five groups from the special needs line ahead of our line in a row. We were told we had missed the baggage check in by 2 minutes and had to pay $60 usd to take an flight 2 hours later. We were then yelled at that we had been in the wrong line. There was another line, very fast one, one the opposite side of the gate area for those with 'bag drop' only needs. I had showed the airline personnel our check in info on my cell and was placed in the wrong line by them. So many problems at airport check in with this airline.
Pros: Overall trip was ok
Cons: Lady guiding people to register luggage was rude
Pros: decent comfort on board
Cons: both flights delayed, some rude crew, and Avianca lost my luggage when I got to Medellin
Pros: Good schedule
Pros: Crew was great and friendly. The red-eye flight was half empty so I had a row to myself to sleep.
Cons: I called two weeks before the flight to confirm my specific sport gear baggage fees (surfboard bag). They confirmed it would be $100 each way on Avianca. When I arrived, surprise, they said it’s busy season so now it’s $150 each way. Felt like they scam people when you have no choice at checkin.
Pros: Great crew, organized, smooth flight, the team was awesome with my kids on our red eye, which made for such a better trip.
Cons: No breakfast in the AM. I didn't mind because I wanted the time to sleep anyway, but we got there early
Cons: The food
Cons: The issue I had was with a flight delay, our flight was delayed by 2 hours, we had no time to make connecting flight in BOG, I cant physically run, missed my flight, gate was too far away, voucher was invalid, BOG took my water, only alcohol in BOG, little to no water, so avoid or get dehydrated!
Pros: The movie selection for children and adults was fine. The peach juice was good too.
Cons: The food was absolutely the most disgusting plane food I’ve had. I mean, airplane meals aren’t ever really that great but this was particularly foul. Also they should really stock the seat pockets with the nausea bags especially with all the turbulence over the Andes.
Pros: Comfortable aircraft!
Cons: Food can be better, very long lines at the airport.
Pros: The crew was accommodating
Cons: The seats were uncomfortable and they changed my flight 3 times
Pros: Pretty much everything was great!
Cons: We got there to check our bags about 90 min before check in bc we were trying to avoid the chaos of rush hour time at LAX but avanica wouldn’t take our bags that early so we had to drag them around and wait till there’s were plenty of other people in line. This all could of been avoided and easier.
Pros: service, great plane, always on time. With Avianca you cannot go wrong. if you find a Delay is usually not because of them
Pros: service, great plane, always on time. With Avianca you cannot go wrong. if you find a Delay is usually not because of them
Cons: Seats are to small and food was overall not to par
Cons: Having to leave airport after waiting hours for a repair
Pros: Crew were super friendly, helpful & spoke both Spanish & English. In flight entertainment touch screens didn’t work properly. Therefore I couldn’t use behind & the customer behind me kept pushing my chair, in an attempt to get her touch screen to work
Cons: Touch screen entertainment
Cons: Very poor traffic prevented us to get to the airport very early but we had checked in prior with boarding passes and assigned seats 45 minutes before the flight was to take off. The people at the counter refused to let us board saying we had to be there one hour before the flight because it would take them half an hour to check in the luggage. In the end, we had to pay an extra $600 to rebook another flight to leave a week later.
Cons: A rating of one start is too much for this airline. Avianca caused me to miss my flight in LAX, refused to help me reach my ultimate destination for which I paid them hundreds of dollars to do, nor did they offer to credit my losses for which they were responsible. Customer Service was as useless as the individuals in person that I dealt with. I never made it to my destination because I was forced to return home to San Francisco, unable to see my wife-to-be in Brasil. I will never fly with this airline again.
Pros: Checkin staff very helpful and quick boarding. Infligjt staff polite and professional
Cons: No much leg roon.
Cons: Because the lady take aur bagagge the bascula is doesnt work she was very rud but we go to the other lady the bagagge was correct because we know is okey because we check at home in the airport too so agter that yhey know the bascula is bas and she don say sorry end enyrhing for the bad time she was lake I dont care so that happen
Pros: Newer plane
Cons: It took forever to turn off the head light
Pros: The flight was on time and comfortable
Cons: Waiting for immigration purposes, due to crowed area
Pros: The tv
Cons: They changed our flight at the last minute and didn’t ask - just did it. Screwed our schedules up
Cons: Seats were very uncomfortable. They cancelled my original flight and gave me 2 stops. When I tried to call customer service, I waited in the phone for 5 hrs and no one ever picked up. I gave up my seat as they asked and they told me I would get an aisle seat, instead I got a middle seat and they said they can’t change it back.
Pros: Everything went fine until I got to Bogota and had to pick up my suitcases... they were to end in Cali
Cons: Having to change my flights from the bigining... the reason why I buy my tickets a months in advance is so I can have what I want and ask for... so changing from a direct flight from LAC to CLO and the. Having to have 3 stops want fun at all!!
Pros: The flight schedule
Cons: Customer service before the flight and at the airport. We ended up taking 12hrs bus to make to final destination. Star Alliance should have reliable partners in the skys!!!..
Pros: Good service
Cons: Not individual TV Different seat for the other ticket Issues with the hand bag in the moment of boarding
Cons: They cancelled the flight and couldn't get us out for 24 hours and wouldn't accommodate us on other airlines
Pros: Aside from the issues below, it was a good flight.
Cons: I was seated by an emergency exit, so i couldn't tilt my seat back. Also, everyone who walked by hit my left arm back and forth. It was very annoying. The cabin felt a bit claustrophobic.
Cons: I diden like the shirs is very smoll
Pros: Very comfy. Very easy flight
Cons: Everything went well. More leg room would be nice
Pros: Boarding, plane, entertainment were very good.
Cons: During a six hour international flight, we only saw the crew once, when they served the not very good food. Actually, bad. After that, nowhere to find something to drink or a snack. It just seemed impossible to get someone, since the back of the plane was full of people all flight.
Pros: Got lucky with a free upgrade to 1st class and the crew always helpful.
Cons: Tried to add an additional bag for 50 to 70 Lbs and website said $50 USD and they wanted to charge $100 USD for some reason. end up removing stuff from the bag to not get charge an extra $60 USD
Pros: The seat (space, comfort, cleanliness) was good
Cons: The crew (flight attendants) need to be trained much better if Avianca hopes to be a international airline. The attendants spend too much time sitting in the back of the plane and not enough checking for excess trash, customer comfort and general visibility. During the in-flight meal I found an object that looked like a piece of a plastic tie. I gave it to the flight attendant but she appeared unconcerned and indifferent to the situation, making no apology what so ever.
Cons: It was my sister's first flight ever. She was late to the airport (LA traffic) and then treated absolutely horribly by the agents at the desk. She ended up missing the entire trip on account of these heartless agents who refused to honor the "flat tire rule."
Pros: Crew was nice and individual tv screens were great! Free wine.
Cons: God tasted like cardboard.
Pros: Crew So kind
Cons: Food was not enough
Pros: The crew was professional and all the amenities made up for the terrible food.
Cons: I ordered the steak and it was so dry I could not cut into it. Salad was uninspiring. I upgraded to business class and expected more.
Pros: Crew, food, airplane, cabin
Cons: Chair is not comfortable to sleep
Cons: El desayuno estaba un poco frio
Cons: The check in line at the airport was way too slow. When we got to the clerk she told us that we better run to the boarding area. They full the plane with passengers going to South America and the luggage for people going to san salvador was left at LAX. That was on Monday today is Thursday and the luggage still in LA. I don't think will be using this airline again.
Pros: The price was awesome
Cons: Food was mediocre
Pros: Very professional service, nice people, newer airplane, plenty of entertainment options, got my luggage where it needed to go despite 2 connections.
Cons: I was put in a seat before the exit row, meaning my chair did not recline for a 5 hour flight. In addition, the seat in front of me was at least 3-5 inches closer than any other seat on the plane. I understand there are these seats on the plane, I just wish I would have known prior or been given the option to change seats.
Cons: Purchased a round-trip in and out of El Salvador. On the return to El Salvador, ticket agents made me purchase a one-way return to the United States, claiming that I would not be allowed to enter El Salvador otherwise since I do not have residency there. Despite repeatedly explaining to them that I had done this multiple time before on other airlines, and that immigration in El Salvador does NOT ask for proof of return, they would not let me board unless I purchased a return ticket to the United States. As expected, I was NOT asked for ANY proof of return when entering El Salvador. The Avianca staff was uninformed, wrong, and rude. They showed no interest in listening to us or helping us solve this problem. I will now have to call and cancel this ticket, and fight to get the $25 ticketing fee refunded. Do not expect great service from Avianca.
Pros: All your service rocks
Pros: Crew great, seat cramped
Cons: Kept lights dark longer
Pros: Able to have on board entertainment for a long flight on 737 craft.
Cons: Food was mediocre.
Pros: super friendly service
Cons: fully reclining seats for business class
Pros: Amazing Crew.
Cons: When the flight was delayed, we would’ve like to have a better explanation of what was happening
Cons: I want to separate the flight from from the airport service. Our (4) luggage were sent on a different flight. We arrived in Guayaquil and we were told that all our luggage was sent on the flight after ours. We left the airport 3 hours later.
Pros: The hub at panama and the fast flight connection
Cons: The plane seat is not confortable for long flights. No cushion enough, able to feel the seat metal structure.
Cons: Horrific experience. They overbooked the flight. I bought these tickets 4 months ago. We were forced to stay in Panama until abother flight the next day. We were split from our group. I called the travel agency, I called Copa airline to confirm. The both assured me I was good to go. They were both
Cons: They didn’t have the food choices by the time they got to me.
Cons: I did not like the chicken sandwiches or artificial eggs served on the breakfast portion. I felt sick for hours after the flight
Pros: All good. Food, friendly, on time
Cons: rude at check in, uncomfortable seats, did not get my veg meal as ordered, lost my luggage,
Pros: The cost was great, the airline crew was busy but friendly and helpful. The seat was fine and the bathroom relatively clean.
Cons: Food options were both meat: turkey or beef. There are more and more people who eat a plant based diet, something should be offered, a vegetable wrap or hummus sandwich.
Pros: The cleanliness.
Cons: I didn’t like the confusion created by the copa service crew at LAX, it was a very long line that reached the area outside checking area.
Pros: All the steps were efficient and friendly from the ground to the air. The nice attention of the COPA air personnel was also appreciated
Cons: I got delayed by a day because they missed the major connections from Panama and didn't bother to hold any of the planes for the hundred passages that missed their flights.
Pros: The crew was nice and attentive.
Cons: The plane seemed old and dingy. The food was not good at all.
Pros: Free headphones and movies in flight was nice. Crew was great getting everybody on board quickly.
Cons: My girlfriend and mom got sick eating after eating some of the in flight food.
Pros: Nice crew
Cons: As we had boarding passes from SFO to Panama City, we didn't think we had to check in at the gate prior to boarding. We lost the seat we had paid for and my fiance had to sit next to the toilets. We should be reimbursed for the seat we paid for.
Cons: Checking in one terminal then walked to another terminal to Board. No blankets for an international flight. Got terrible seats because I didn't web check in after I already booked the flight. I Don't understand this airline
Pros: I liked that they boarded by seats from back to front to decreased some of the build up that usually happens in the aisle.
Cons: Some of the crew were not the friendliest type I've come across.
Pros: All were good. The food, the price the flight and landing. As every where, one crew member was nasty on the flight. Side that, the counter crew did not issued me a Ticket until booked a bus out of argentina before 90 days from landing there. The funny thing is, that immigration on argentinian land told me, "you have 180 days to leave the country". So copa air do your checks before. Over all they were nice. Thank you.
Pros: Crew members and service was good
Cons: Our flight got delayed and nobody would tell us what happened, the flight was supposed to depart at 10:20 but I got an email at 1:29 pm advising about the delay.
Pros: Pilots were very friendly.
Cons: Flight attendants not very friendly.
Cons: went to the airport to checkin for my flight from lax to panama, with a connecting flight to sao paulo, only to be told that because i didn't select a seat when i bought my ticket over 2 months prior, the airlines sold my seat (they overbooked the flight by 5 people or so). i had to wait at lax for the next flight, which wasn't until 8 hours later. the problem here was that i had bought a ticket to get to rio from sao paulo, and this delay made me miss that flight. so i had to buy another ticket, which was $175. i was only compensated a $400 voucher for missing the flight and for my time. not worth it. the airlines only provide you with a blanket. no pillow.
Cons: Copa airlines lost my baggage for 6 days. I had xmas presents and all my belongings since I did not travel with a carry on. They did not communicate with my until day 5 to tell me where the bag was. It pretty much ruined my short trip that I get to have once a year with my family.
Cons: Seating is to cramped.
Pros: Flight was on time, crew was polite and there was variety of entertainment.
Cons: Food quality was very poor. Need to improve. Chicken empanada thin as paper. "Waffle" was made of an unknown substance that tasted terrible. Egg breakfast was mostly chunky potatoes half cooked accompanied by 2 leafs of overcooked spinach. Only good thing: platanitos' chips. Long overnight flight with No pillow and No blanket offered.
Pros: I love Copa. I fly between PTY and LAX every 6 months and don't even think of booking with another airline. The men and women that work for Copa are always friendly and do their best to help. And you are always on time!
Cons: I found it very disconcerting that the custom forms were not given out before final approach,it felt very rushed.
Cons: They did not let me on the flight that i purchased and did not reschedule me. I waited for 4 hours in the airport for them to call "panama" for me only to find out that copa left for the day without helping me. Will never book again.
Pros: Context: I paid $245 round trip from LAX to Costa Rica with one week advanced booking 39 minute layover in Panama. -Free food and snack though mediocre. If you're hungry, great! Even on connecting flight there was meal. -Modern entertainment (Touchscreen back of chair) with latest movies etc. -Service was on par. -All flights I got amazing seating (3/4 flights had an empty seat next to me.) Again, I was flying alone but there booking is up to date so I got lucky I didnt get thrown into the middle of two strangers since I didnt choose seats. -Overall a great experience, especially for the price.
Cons: -Gate got changed a couple time on return connecting flight. Not sure what the issue was but it didnt cause delay but I could see this being stressful if in a bigger group with kids etc.
Cons: Poor customer service. I felt discriminated and extorted.
Pros: The flight was on time with no issues
Cons: The seats. The fact that you do not allow to select seats ahead of time.
Pros: I thought everything went very smoothly. From check-in thru boarding thruout the flight. I thought all the representatives not only looked very well-groomed and professional, their actions showed they were professional.
Pros: This was my first time flying with Copa Airlines. I would definitely use them in the future based on my experience. We flew on two, brand new planes on both flights. The in-flight food was of good quality, particularly for airline food. Staff was helpful, and everything from check-in to when we deboarded in our final destination was seamless.
Cons: me cambiaron la salida de la hora indicada , yo sabia a las 11:30pm y cuando llegue al aeropuerto me dijeron que habian adelantado el vuelo a las 9:30pm sin previo aviso
Pros: ONE ground staff was nice at check in. Otherwise their staff is not friendly
Pros: El vuelo fue tranquilo tanto el despegue como la llegada es la primera vez que viajo en Copa, me gusto casi todo solo la atención fue pésima.
Cons: El personal de vuelo,nada atentos ni cordiales con los pasajeros,después todo me pareció bueno lo del entretenimiento es entendible no todos los aviones tienen pantallas individuales lo comprendo pero la atención me pareció lo más deficiente,el personal para nada atento.
Pros: Food was good. Comfortable seats
Cons: The staff seemed like would rather anywhere else in the world except checking in people. You might as well invest in kiosks and have those replace the people. It would be way more efficient and probably a higher customer service rating
Pros: When they booked me on another airline after making me wait 36 hours and finally admitting it was their mistake they inadvertently cancelled my reservation.
Cons: They intolerant, unprofessional, they overbook flights and blame the passenger, they don't help you when this happens, they cancelled my booking and tried to blame me, they act as if they have a right to treat a customer like garbage. Don't EVER book a flight with this company. If you do you are taking a huge risk.
Pros: I flew executive class. The staff was very friendly and professional on the ground and on the air. seats are comfortable and there's a lot of storage space. The plane left on time and entertainment option aboard is great. What I did not like is that being seated in row 3, for four flights, I never got to eat the meal I wanted. It's seems the option always dies in row 2, just after less than half of the passengers flying executive class have ordered they meal. The rest was great and I would fly copa again!
Pros: U r idiots. You made me buy a ticket for another country in order to let me on this flight. You r all idiots
Pros: Everything was perfect
Cons: I had to wait over an hour in line for a boarding pass for my copa flights.
Pros: Total failure deception! I was denied access to the flight because of going into Peru they said I had to have a round-trip ticket and Copa would not let me on board. I was told this and after standing in line for over an hour waiting to check in at almost midnight in LAX. I spent hours on line I spent hours on the phone trying to recoup the situation. they wanted to charge me $325 to make changes plus other expenses of the airfare. I missed important connections in Peru. I am applying for a retirement visa there I should've been allowed to deal with immigration in Peru . However if it is the regulation of that airline that I'm not allowed in there without a round-trip ticket why did kayak sell it to me? Kayak cost me $539 and change not to mention a week and a half late getting to Peru! Customer service was just pretty much ridiculous I spent a lot of time on hold so somebody could go ask somebody who Ask somebody else a question. I could understand no refund however that was just downright not fair kayak and Copa airline basically screwed me over.
Cons: See the above
Pros: I was so grateful for the upgrade! I injured my back two days before I was scheduled to fly out and having roomier seats that reclined and lots of water to drink really helped. I am SO grateful.
Pros: Had movies and tv shows for free
Cons: This is the letter I wrote to the airline My sister in law and I rode your airline for the first time on July 2, 2016 to fly to Bogota from the United States. We first couldn't download our boarding passes on our phones so we were forced to wait for 1.5 hrs in line. (45 min of that which had no one behind the desk working and hundreds of people just standing in lines.) Finally after we checked in we went to the gate and we saw on our tickets that she and I were not sitting together even though I booked the flights for us together and chose our seats to be right next to each other months in advance. I went to the guy at the counter and he said that "it's a full flight, nothing they could do and you will just have to write a letter." My sister is diabetic and needs insulin medicine and to check her blood sugar and since we were unable to sit next to each other we were forced to go do this in the bathroom. Not only that, but to be on a 7 hr flight not sitting with each other when we were supposed to be is very unprofessional. The whole ordeal didn't bode well for your future repeat business of your passengers. Just very unhappy all around regarding using Copa Airlines.
Cons: Cabin was hot, could not sleep, no lounge in LA and very long waiting lines at check in
Pros: Worst flight ever! 7 hour delay, 1 hr, 2 hr, 3 hr etc Absolutely awful! Plane broke down and they didn’t have another! Awful Father’s Day!! Never fly United!! And very rude customer service!
Cons: Instead of giving a $20 meal voucher they should have given flight vouchers!! We will not fly United again!!
Pros: Overall flight was satisfactory experience.
Cons: Movie selection for entertainment
Cons: The original seats we purchased was a different plane. Only two in the row This plan was very crowded and no wiggle room to change seats
Pros: Crew was fantastic!! Great job.
Pros: The captain spoke clearly and have good information.
Cons: The flight was fully packed during this Covid time. There was zero social distancing in place.
Pros: Everything was great!
Cons: I mean nothing. But a cute added feature could be massage chairs in Business/First. JetBlue has them and it is a pretty nice special surprise. But seriously- you guys are great!
Pros: The crew was nice
Cons: Leave the middle seats open
Pros: United Airlines is putting customers and employees at risk. It is an insane and absurd as it is disgraceful. During boarding you will see painted arrows on the ground urging you to be "6 feet apart" from fellow travellers. You will then enter a the plane and be 6 inches apart as the plane will be FULL. Fly Delta where they block off middle seats and social distance. United CEO Scott Kirby does not care about customers or employees. The absurdity of the juxtaposition between the "6 feet" signs in the boarding area and the COMPLETE ABSENCE of distancing on board tells you everything you need to know about United.
Cons: Practice social distancing on the plane. There's a pandemic. This is the NUMBER ONE thing you should be doing to assure safety of passengers and crew.
Cons: Social distancing enforcement and education
Cons: Nothing. Great shirt flight
Cons: A computer problem caused us to sit on the tarmac for 3 hours. Good times.
Pros: The plane was amazing
Pros: The flight was great. No complains to the crew.
Cons: The drop-off bags at LAX is a mess and you have to stand in two separate lines to drop off your bag. First you have to print the tag and then go to another long line be with 2 employees only to drop it of instead of having one place to print and drop off at the same time. Poor system. Moreover while there was plenty of time my bag did not make it on the same flight. It will arrive on the next flight hopefully. I had to wait in another line for 30 minutes to arrange the delivery and verify all my information. I truly believe that to make a trip great both arms - the airport and the flight experience should be perfect. Unfortunately the ground experience does not allow me to give a higher rating.
Cons: Aircon too cool
Pros: The check in process at LAX was very efficient and smooth. and the crew on the plane was very considerate. And the tv system on some of the planes is very enjoyable.
Cons: There was a technical issue on the plane so they had us get off and wait hoping they could fix the problem. It turned into a 3 hour wait. They covered a meal for us which was good and gave us $50 off our next flight. But I’m not sure I want to book united again. The lady at the service desk was not very patient (which is understandable since a loy of people had to rebook their connecting flights). But I was smiling at her and just asking how to go about changing our connecting flights and she seemed a little bit ready to get rid of me. And the next plane we got on, one of our tv screens didn’t work. And the connecting flight was delayed also because of a technical problem.
Pros: Arrived early 787-9
Pros: The plane was new
Cons: Flight was switched to United airlines so the confirmation number did not work and we could not check in on line. Food was the worst I have had on a flight.
Pros: We arrived on time despite leaving 45 minutes late
Cons: LAX now buses people to the planes. We stood on the bus for 45 minutes and then drove for 10 minutes on an active taxi way. The crew for united just does not seem motivated anymore on any flight. Even in first class we were offered water only 2 on a 5 hour flight. The crew just sat in the front and looked at their phones. The food made me sick for two days - so it is better to just not eat it and bring your own. It is sad as I united used to be a great airline and now they just seem to focus on what new fee they can charge.
Pros: United seems to have simplified how it separates the boarding groups, so getting on the plane was well organized. The 787 aircraft was spacious and comfortable, which seems to put both passengers and crew in a good mood. Lots of entertainment options were available, so the three hour flight flew by. And we arrived early! A great experience on United.
Pros: The 787. Great plane. Great ride.
Cons: Crew members on all 37 United flights that I have taken in the past 19 months have been rude, unpleasant and grumpy. They do not accommodate modern methods of making children comfortable in seats, such as the use of jetkids and jetbox accessories. I have experienced lies (yes, I’ll be back with more water! Sure, I’ll check for some eye wash for your wife.), misleading (embellishing rules, enforcing rules that do not exist) and overall terrible behavior. With the exception of a few ground crew members who’ve shone through, my interactions with United staff have not been good.
Cons: Not much choice of good movies
Cons: One crew is rude while I was ordering food while she is delivering the beverage after the order time. She simply told me they don't have what I want to order and leave. After 5 mins, I pushed the service button and nobody responded. After half hour, I ordered the food from another crew passed by. After I landed, they suppose to return my stroller set at the airplane gate. But they said it is not there, ask us to wait at the airport gate. We walked outside and they broadcasted again, I didn't hear very clearly but followed most parents to walk out. We wait at the baggage claim for almost 1 hour and finally, the baggage crew came back to the gate and found our stroller.
Pros: Very nice people working and good service.
Cons: I had to print out my own labels for my bags. No one told me this . Mind you, I was already in line! I had to go print label. Get in line again. Attendant said I need to put the label on myself. And for me to step aside. I was not gonna get out of line again. No one was there to let customers know of this labeling. People were confused! Then I paid $25 online for my luggage. Then my luggage was over 50 pounds. I was charged $100. So I paid $125 for my luggage. Lax TSA Employees are rude and mean. Yelling do this and do that. Like we prisoners. I will never fly United again. I will let everyone know of my experience. Terrible customer service. Then your screens don't work on your airplane. Cannot watch movies. Therefore your plane is not up to par. But I paid up to $700! Never again. Good luck United.
Pros: On a recent trip it was very good to be in the new dreamliner and with staff that were enthusiastic and being able to deliver a good product, food and comfort wise was a big bonus. Thank you
Cons: The movie not updated. No chinese movie. Love the pillow and blanket at business flight.
Cons: we received email for the take off schedule changed to one hour early. End up when we arrived LAX and it got delayed 1 hr for take off due to air traffic. So when we arrived at SF, originally we only have 50 mins to catch on the next route to Osaka. There was no gate # provided on our boarding pass and we have to look for the international terminal for boarding. Due to first delay in SF, the time was so tight and the international terminal was so far away, we had to run like HELL and we almost suffered from heart attack. We barely made it and there was no one to help ever. we had to figure out on our own. This was very bad experience and was not acceptable with such poor arrangement.
Cons: 2 of the flight attendants were not friendly and one was flat out rude. They handed out some form that needed to be filled out before we entered Hawaii. When I asked for a pen she said they don't hand out pens and to start asking neighbors, which didn't have any either., however when she came back around to pick the forms up and some people didn't have them filled out she reprimanded everyone and kept saying you had 5 hours to fill these out. Her communication skills were not what I expected and her lectures were not necessary.
Pros: We had arrived a little ahead of schedule
Cons: For an almost 6 hour flight, they chose a very small plane. Probably because they didn't sell enough seats on the flight so they downsized. Anyway, lots of people who boarded towards the end weren't able to store any carryon luggage. And as I listened to the crew talk to them, they weren't very nice about it. Sounded as if they were saying it's the passengers fault. We are allowed 1 carryon and 1 personal bag. For any flight that is longer than 3 hours, I believe the airlines should at least allow passengers to have 1 free check in. Then maybe we wouldn't be trying to carry everything on with us. Our flight to Hawaii wasn't very comfortable either. We had purchased economy plus but it didn't seem all that comfortable. Maybe because it was a smaller plane. I think it was a 737, not really sure but it had 3 seats on each side with no middle row. Food is for purchase! Outrageous.
Pros: Staff was pleasant, decent movies overall.
Cons: I can't eat mushrooms. Both meals had mushrooms (3 out of 4 entrees) and it wasn't always obvious which ones. Additionally, the second meal with seafood or pasta, the pasta obviously had mushrooms so I chose seafood, even though I don't like most seafood. Mushrooms all mixed in with the seafood, so I had to pick them all out. Also 2 of the accompanying sides had mushrooms. Do they have a mushroom fetish like Cheesecake Factory? Need more consideration for people who may have varying food requirements that are unavailable to address during the booking process. I know you can't please everyone, but why overuse an ingredient that has a relatively low appeal to potential passengers? Will try again, just hope they can use similar customer service in their food preparation as they have otherwise.
Pros: The flight was on time. Nothing else was acceptable about the travel on this plane.
Cons: I was made to check in my carry on bag because United made this Economy Basic ticket where they fly the over head bins empty. They charge 25 for the checked bag and only allow a personal item on board. This idiotic arrangement wasn't even clear to me during booking. And i don't understand what sense it makes to create an entire class of passengers stripped of their luggage. It's definitely not customer-centric approach. The wifi was dead. It is ALWAYS dead. No entertainment was provided. I'd prefer the flights from the 90s where i could watch a film on a shared screen with headphones.
Pros: A 3-hour stop over for the connection was not enough!!! The flight to San Francisco was delayed another 90 mins, causing me to miss my 15-hour flight to Singapore, although we arrived 10 minutes before the United Flight! Ten other passengers missed the flight! A travesty! Worse, with "no hotels available", I was rerouted to Chicago for a flight via Tokyo at 1300 the following day! In short, a 30-hour trip became 48 hours of hell and of course an 18-hour delaed arrival in Singapore. But there was more: my luggage was "lost" and thus arrived two days late!!!!! The only saving grace: friendly and helpful UA staff in San Francisco and especially in Chicago. Wow! I deserve some compensaton, wouldn't you all agree?
Cons: Please see above!
Pros: Very meticulous pilots, very friendly and accommodating cabin crew
Cons: When we made reservations in February we opted for economy plus seating 8C and 8D on an Airbus A320. In June we received notice of a schedule and equipment change to a Boeing 737-300. I was not told or given the option to change seat assignments, and we were assigned middle and window seats 28E and 28F, which were torture, so narrow and almost no legroom. Why weren't we automatically assigned economy plus seats? Adding insult to injury I had to apply for a refund for the seat upgrade, which again should have been automatic. Seeing as how the return flight was code-shared with AirCanada, United did not give us the option to upgrade seating, so I was forced to call United, waited almost 40 minutes so that they could give me the AirCanada booking reference number which then enabled me to upgrade seats via AirCanada's website. Lucky thing too because there weren't many economy plus seats left. I consider myself to be a savvy traveler, but there were too many unknowns and hoops to jump through in order to get proper seating. Plus the extra fees for premier access and baggage are exorbitant. Finally, I bought an egg white flatbread snack which was awful. I don't see how United gets away with this treatment, it certainly doesn't make for an enjoyable experience when vacationing. In fact we are seriously considering not taking any more vacations requiring flying. We're happy that airlines are profitable, but not at the expense of comfort or navigating options that require very sophisticated knowledge.
Cons: I bought a ticket on KAYAK and it was united flight from Los Angeles to Las Vegas. I buy many tickets going from LA to Vegas. After no indication about any extra costs but only the inability to check in… At the airport I was warned by one of the agents when she told me that my basic economy ticket would not allow me to bring my computer back on the plane without being charged. I've never experienced this in my life. I said I'm not paying and I went through TSA and I boarded without any problem. United has just been axed off of my list of Airlines with which I will travel. Come to think of it the only other airline that I can choose not to travel on his Spirit so United has reached new lows!
Cons: Told the gate attendant I was flying home for my dad's funeral and if there was anything they could do to move my seat from a middle seat to aisle seat he said not without charging me but I could ask when I boarded the plane. Once the doors were closing I asked the flight attendant if I could move up one row to an open aisle seat she said no not without charging me. I said there's no one in that whole row and I'm flying home for my dad's funeral and could they make an exception I would show them the obituary and funeral brochure if needed I just wanted some space. She got another gate attendant I explained the same thing and he said no. He said the seat will have to remain empty if I wasn't willing to pay for it. I told him r u serious? U r that inconsiderate and heartless as a company. I've already booked 2 flights w United and u can't make an exception as I was in tears he said no nothing. And walked off the flight. This airline is heartless and deserves all the bad publicity it's getting. Horrible horrible service. And the flight attendant Beth did nothing about it after he left.
Pros: Horrible service
Cons: Very negative about this company they did two times cancelation, at first was problem with lights in plane and we stay over an hour, then they say that the airplain has mechanical problems and we waited about one more hour, then they returned us to airport and we waited one more hour, finally after 3 hours they start to board us but service was horrible so rod boarding people. So I hade meeting with singing contract in the morning, I was late contract cancelled and I lose my money..... The company did not any compensation. I'm so Negative, negative, about this company, not recommended will never have again
Cons: Roundtrip flight to Seattle with a layover, first flight went without incident, so far so good. On the flight back (during a layover) literaly 5 minutes till boarding the plane, the pilot is ready to go, the people are standing in line, United decides it wont make enough $ on the flight and gives it to an Ontario flight. We are canceled and now have to wait 4 additional hours in the airport. Was told it was air traffic control that messed up, not United, which was not even possible and an obvious untruth. Was offered a complimentary bottle of water for the trouble. Classic united.
Pros: Really friendly staff, communicative, helpful. Gave good directions. Plenty of leg room on flight.
Cons: Beyond the control of United, but LAX is a nightmare of an airport. Traffic control caused delays, airport staff more of a hindrance than helpful. Border control mumbling and barking orders at people like they're cattle. Not the best way to welcome tourists, but at least United Airlines crew made up for it with their smiles.
Cons: I had a seat that had a monitor that was steaming code in front of me for 6 hours. It couldn't even be turned off. The only thing the crew offered was a piece of cardboard to cover it up. "If you download the United app you can pay to stream movies." I hate United and I don't use that word often. I would much rather give praises than complaints. Pay extra for food, entertainment, emergency isle seats... not that the tickets didn't already cost me a fortune. Crew even gave me grief about hanging up my suit!?! I flew to Thailand recently for less than flying to Texas, and everything was included, comfortable, and FRIENDLY. NOT UNITED.
Cons: Ran out of the food that i wanted... settled with something that wasn't great.
Pros: Love the stroop waffles.
Cons: Partially at fault of late arrival, but we only landed 10 minutes late, and were immediately rushed through baggage claim and customs to re-check our bags for the next flight. There my bags were scanned and all the guy said to me was "ooh that's too close" and walked away. I then stood in a line that did not move for over ten minutes, with only three people in front of me, while 6-7 desks were empty and doing nothing but talking amongst each other. I then called the guy that scanned my bags back over to ask why I was still standing there while my next flight was about to board and he told me I'd been rebooked!! I didn't want to wait for the next flight so then had to sprint, with my bags, from terminal 2 to 7 (which if you've ever walked through LAX you'd understand how unpleasant that was alone). I did make the flight, but just, thanks only to the girls at the checkout counter who were actually willing to help me, although not eager to.
Pros: Gate and customer service agents were kind.
Cons: Gate agent and computer decided to give standby seating to terminal traveling customers after a weather delay pushed our original flight past my connecting flights departure. E.g. The airline could have let me make my connection, since other guests, who had no connections to make and were also stand by. In addition, customer service refused to offer a hotel voucher, instead offering a third-party 'wholesale price' coupon to participating hotels. The discounted price is more than the flight! Perhaps United could acknowledge the priority conflict of causing overnight delays and offer a flight voucher...
Pros: The crew on board the flights were always friendly and Stern with unruly customers. Very good job in that department.
Cons: I am 5'10 and 155 lbs I wasn't so cramped in the sets that when the person infront of me put there seat back I couldn't cross my leg or sit comfortable. I can't imagine what a person any taller or larger then me felt. Oh also the average size man sitting extra to me was spilling over my seat. Luckily he did not smell and was very apologetic. The only reason I booked through united was because of how cheap they were. But with Lon delays. Rude check in emoployees, bad snacks, zero in flight entertainment 7.99 to watch tv? Come on you have us trapped already. (returning to Hawaii) and one of the worst seating set ups of my life. Yeah I'll gladly go back to delta.
Pros: Literally nothing
Cons: Late boarding, 2-hour delay, overhead bins were full so 1/3 of the plane had to return to the bridge to surrender their carry-on bags to their final destination, the extra leg room I paid for was non-existent because there was a giant plastic thing blocking my foot area, the "touch screens" for entertainment were more like punch screens and the sound kept going out VERY frequently. The two hour delay caused almost half the plane to miss their connecting flights, myself included, and now my carry-on bag with my phone charger, clothes, toothbrush, Cologne, and basically everything I needed, was on its way to my final destination while I was not. The airline gave me vouchers for a hotel and two meals, $10 each, and a plane ticket that I couldn't use cause I had important appointments and meetings to be at, so I had to spend $177 to get a one-way car rental back home.
Pros: The attendants were absolutely wonderful and made our flight tolerable. Thank you again to the crew for working so hard and making our flight so much easier.
Cons: Lack of communication - after we had checked in at the airport (under 2 hours before our international flight time) we were notified that our flight was delayed by an hour and 45 minutes. After waiting about 4 hours everyone started lining up in their respective rows and that's when the terminal United employees decided to inform us all that all passengers need to get in line at the desk first in order to get their passports inspected and get an approval stamp before lining up. Could have easily been done in the hour and 45 minutes of delay time we had. It's now 11:30 am, 2 hours past the original flight time and 15 minutes past the original delayed time, and we were all still in our respective lines to board the plane. The delay was due to the catering cart that had not yet arrived. So we were all waiting for about 30 minutes in line just to board the plane. During this time United decided to promote their Entertainment onboard and alcohol available for purchase once we are airborn. Finally when we were on board and about to be airborn is when the first apology was heard from the crew. This could have been managed much more effectively and professionally.
Cons: Heavily delayed, kept getting later
Pros: the afternoon coffee, not offered by others
Pros: We had economy plus seats, so I could still feel my legs and didn't have a near panic occurrence. Good news! The dents in my husband's knees from the previous flight are gone! A/C worked great.
Cons: United flight attendants could use a good Dale Carnegie course. The attendants on our flight exuded "GO AWAY!" Our row mate (aisle) had a broken seat that she paid extra $$ for & she asked to be seated elsewhere. Attendant said there are no more seats. There was at least one seat in first-class; we could see it. She also asked for more pretzels......2 1/2 hours into the flight...the attendant said I gave them out already. One pack of pretzels? I wasn't offered any pretzels at all. And the movie choices....what?!?!?!?! I can't even begin to describe the disappointment that your "selection" of movies caused. This isn't a hop to Hawaii. It's long haul. Oh. And my feelings are still a little hurt I at being subjected to the SMELL of baking chocolate chip cookies that were being served in 1st class. Really? Superman vs Batman, Captain America, Barbershop II, Jungle Book, etc., AND having to smell cookies I can't have? It's just too much to take in on a 5 hour flight.
Airlines flying from Los Angeles to Cúcuta have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Los Angeles to Cúcuta
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Los Angeles (LAX)United States