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Scores according to KAYAK customer reviews
Pros: "Good crew, did a good job making us feel good for a delayed late night flight."
Cons: "For some reason air was never turned on. Air only seemed to flow once we were moving but sitting at the gate and once back on the ground taxing it got very hot again."
Pros: "Finally getting home."
Cons: "Was transferred to American eagle."
Cons: "No other airline I flew to Germany with every charged extra for movies. That was really disappointing. We also didn't get our luggage until two days later (which happens, and I completely understand). But what I absolutely didn't understand was that nobody could ever tell me when we would get it."
Pros: "Crew was good."
Cons: "I really wish more airlines after boarding passengers who need assistance and priority passengers, would board back to front. Why have the back climb over every one else when we have to get all the way to the back anyhow, and I really wish more airlines would verify passengers 2 CARRY ON SIZE bags."
Cons: "It was really cold"
Pros: "We left on-time, without delays."
Cons: "There was a loud child behind me, but that has nothing to do with the airline, unless they enforced a silent cabin more."
Pros: "Friendly. Comfortable, clean"
Cons: "No tv for my child"
Pros: "I am so glad that 5 of our family got the seats in a row."
Cons: "No food"
Pros: "Walked up to check someone was there and ready to help with all my question"
Cons: "We weren't able to sit together."
Pros: "Good plane on time"
Cons: "I’ve got the latest iPad and software but entertainment system could not connect Only snack food for sale on an evening flight"
Pros: "I was drunk, and my pumpkin. Sara was very polite"
Cons: "2 hrs late in Los Angeles"
Cons: "Nothing to add"
Cons: "When I went for boarding pass the people were sort of nasty, but at the end she completely changed her attitude and ended extremely pleasant."
Pros: "All of it..."
Pros: "Efficient predictable smooth"
Cons: "Delayed and didn't land till much later"
Pros: "Free chat onboard"
Cons: "No pilot. I thought y'all merged with virgin so why no pilot."
Pros: "Too ezpensive"
Cons: "My flight was moved from 5:30 Friday to 6 am Saturday which threw off my travel plans and unable to see my loved ones in time."
Pros: "Staff were super friendly with everyone"
Pros: "Great. Had a chance to get home early"
Cons: "Lost my seat due to their screw-up. Had to wait 4.5 hrs for next one."
Pros: "Upgraded to business class. Thank you!"
Pros: "Great service. You just got a member!"
Pros: "Fairly expedient"
Cons: "The following day travel experience via Alaska"
Pros: "they boarded promptly"
Cons: "delayed take off made it for a late arrival"
Cons: "We had a tight connection in Seattle and the flight attendant could not ask if other people would stay seated so we could get off quickly. She said it was policy."
Pros: "Alaska has always treated us well. I would recommend them anytime."
Cons: "flight was delayed and I almost missed the last train out of SeaTac as a result"
Pros: "Captain did a great job even do all the weather reports saidotherwise."
Pros: "The seats were comfortable and the crew was great at serving drinks quickly and efficiently."
Cons: "The wifi cost a lot when other flights I have taken with other airlines had been free of charge."
Pros: "Check in baggage service is fast..keep up"
Pros: "Everything! I had a perfect trip with Kayak!"
Pros: "They were attentive as usual."
Pros: "I'm not normally an avid traveller, but in this last week, I've had the opportunity to fly on four different airlines. By far, the best airline ive flown upon was alaska. customer service was so friendly from start to finish, the employee who checked in our luggage (who was incredibly professional with an very frustrated guest behind me in line, while managing to not alienate my wife and i), ro the flight attendants who were prompt, responsive, and efficient in hydrating the passengers. My wife is uncomfortable with flying, and their demeanor with every aspect of their work made her feel safer and, at least, a little bit more relaxed. Thank you."
Cons: "Nothing, every point of my intreactions with Alaska Airlines were excellent or better."
Pros: "Crew give me feel comfortable!"
Cons: "There was an hot delay which made it bad for me because I had to walk to my hostel in the dark if I arrived on time I would have been safer"
Cons: "Too many people on one flight for a while pandemic to be happening Smh"
Cons: "Two very sick people were allowed to fly and were not denied boarding during these times of Covid19. We actually had to taxi back to terminal to remove a very sick passenger. JetBlue #100 March 17, 2020 10:12 pm from Los Angeles to Fort Lauderdale."
Cons: "Tvs were broken"
Cons: "The delay was almost unbearable"
Cons: "5 to 6 hours flight should have some bread more than snacks"
Pros: "The crew was very friendly and helpful. It was a red eye flight and they were extremely accommodating to letting everyone try to rest."
Cons: "The only thing that could have been better was laying flat to sleep in the mynt section of the plane. #goals :)"
Cons: "Everything, 5 hours delay"
Cons: "Comfortable seats, courteous flight crew. Easy boarding and organized."
Cons: "Everything, for example being on time"
Pros: "Los asientos amplios"
Cons: "The snack bar, Couoh he better"
Cons: "At the airport we are still waiting for our luggage almost an hour"
Pros: "Nice pilot -Jim."
Cons: "Multiple delays & gate changes"
Pros: "Everything was amazing...."
Pros: "Non stop flight, complimentary snacks, in flight entertainment, wifi"
Cons: "No WiFi. Old plane"
Cons: "Freezing cold"
Pros: "Good crew"
Cons: "Flight was late, entertainment didn't work the whole time"
Pros: "Jet Blue planes are always great. Super clean and comfortable."
Cons: "They should have scheduled pistols for our flight. We had to delay the flight for two hours until they arrived."
Pros: "The crew was nice."
Cons: "We were delayed because they were trying to fix the entertainment, which didn't end up getting fixed. It made us late to our connecting flight. I had 8 minutes to get there!"
Pros: "Best company ever"
Cons: "The traffic at LAX is horrible (not JetBlue's fault). It took a good 25 minutes to drive from the entrance of the airport to the terminal. Allow extra time."
Pros: "The flight crew was very nice"
Cons: "The fact that I was 3 minutes late to check my bag (due to a line and walking to the wrong counter the first time) and they would not allow me to go on my original flight and route my bag on another flight. This resulted in me and my bag getting pushed on two new flights and my overall travel time going from 4.5 hrs to 11 hrs which with a 15 month old is an eternity. Many other airlines will allow you to make exceptions when checking in late (I was still nearly 40 minutes prior to flight departure) and let me still check a bag OR allow me and my baby to stay on the same flight without the bag."
Pros: "Good room quick and efficient here on time"
Cons: "My television did not work the entire flight"
Cons: "It really comfy and safe"
Cons: "Late departure"
Pros: "Service was excellent, everything on time. Great price and even better value."
Pros: "Swift boarding procesx"
Cons: "I had a terrible experience. This is the last time I’m flying on JetBlue. A 5 hour delay because of mechanical issues is unacceptable."
Cons: "Not much attention from crew. Had to request food purchase twice, although crew was not busy."
Cons: "Was all good"
Cons: "1brand new suitcase was completely damaged"
Cons: "Limited movie options."
Pros: "The comfort, entertainment and ease of the take off and the landing."
Cons: "Absolutely nothing!"
Pros: "Business clas was excellent and service very good."
Pros: "Service was great, smooth landing. Great songs and communication by pilot and captain"
Pros: "Everything, trip was great"
Pros: "Great service when we finally left...6 hour delay! Flight crew was constantly around with free food and drinks. Very nice people!"
Cons: "6 hour delay!"
Pros: "No delay"
Cons: "There are nothing I do not like."
Cons: "My bag got damaged"
Cons: "No free headsets"
Pros: "EL SERVICIO ES EXCELENTE EL AVION ES COMODO EL PERSONAL ABORDO ES MUY BUENO Y SIEMPRE TIENEN SNACK PARA LOS PASAJEROS . DEFINITIVAMENTE LA MEJOR AEROLINEA ."
Pros: "Large space for sleep. Self service food and drink."
Pros: "Amazing !"
Cons: "No complains !"
Cons: "connecting flight left without 1/6th of its passengers. Stuck at airport now because of Deltas laziness"
Pros: "Good seats. Crew was not very hospitable. They went by with water and didn’t give us any. We upgraded for the complementary cocktails and my husband didn’t even get a chance to get one."
Cons: "More attention especially for the upgraded seats that offer complementary things. We got better service in our economy seats on the way to LA. I wouldn’t pay extra to upgrade again."
Pros: "Delta One product is among the best in domestic US."
Cons: "Let passengers know that Delta One has a special check in area."
Pros: "New plane with good features. I was very comfortable."
Pros: "the plane was pretty empty"
Cons: "The times available were terrible!"
Pros: "New plane, charging stations"
Pros: "Crew was amazing"
Cons: "You can add bkfst for A.M flights"
Pros: "The TV"
Cons: "Food was blah, not hot and watery"
Cons: "It made no sense to board an hour and a half before takeoff."
Cons: "Change the movies more ofti"
Pros: "The crew were great. A little too warm on the plane at the back of the plane and too cold at the front."
Cons: "Since this was the first leg of two, the person who checked us in did not check our bags to the final destination. Then, when we went to go to check in for our second leg, they wanted to charge for our baggage again. Not cool Delta."
Pros: "the food was really top notch and service was great and friendly"
Cons: "The boarding process at LAX was awful. I’m sure the horrible shuttle wait and transfer from terminal to terminal is the airport’s fault, but the airline did not do anywhere near enough to inform passengers of what was in store. It was confusing and annoying."
Cons: "Flight was delayed more than 4 hours. I switched flights to try to beat the 4 hour delay but was still delayed 4 hours. After verifying with delta t am members that my bags had been rechecked they had not"
Pros: "Everything was fine. Delta did a great job."
Cons: "The kid screaming in my ear for 3 hours"
Pros: "We boarded close to on time, no hassles. Allowed my husband and me (retired military) to board early, thank you."
Cons: "LAX security is awful. We never left the airport (arrived LAX from Sydney AU) yet were forced thru security again. Had to remove shoes, was scanned and "frisked" by TSA to get to Denver. To go to Australia, Denver TSA waived the removal of shoes, skipped the scan for the metal detector and no one touched me, ditto for LAX on the trip to Sydney. Where's the uniformity or standards for TSA?? Why did I have to be subjected to this garbage on the way home?? This is why I despise flying. It makes no sense to me. This ruined what was a great vacation."
Pros: "I did not like nothing"
Cons: "Custom took for ever they only had 2 agents working and I Missed my fight to nyc"
Cons: "What food am I rating? The cookies?"
Pros: "Total Experience of Flying on this Airline ."
Cons: "No Comment."
Pros: "I travel as a professional musician. I fly with American (because many booking agencies use them) I achieved status after years of their cruel methods of forcing us to check our instruments, thinking “FINALLY, I can board without being hassled about my instrument coming onboard with me.” Nope!! They fight me every time, as if I’m some guy going on vacation and bringing my beater guitar to play on the beach. They holler every time, “SIR YOU’RE GONNA HAVE TO CHECK THAT” $6,000 worth of equipment to make space for someone’s socks. (?!?!) Today, I boarded TWO delta flights and was told, “see if it fits... if not, we can gate check it for you...” YES!!! That’s all I ask!!! Just let me TRY first! If it doesn’t fit, THEN I can’t complain! Anyway, sorry for the saga! I just want to say THANK YOU! I had peace of mind ALL day! Keep up the great work! Your staff is outstanding!!"
Cons: "I didn’t like that you thought there was something I didn’t like! I’m a fan!!"
Pros: "In-flight entertainment Nice crew"
Cons: "The Delta seat assignment and boarding process The flight was delayed"
Pros: "I've been beaten down to expect a bus ride on flights. However, Delta surprised me. The crew members we're kind, and did the best they could to keep us comfortable."
Pros: "I got home"
Cons: "price could be cheaper"
Pros: "The snacks were decent on the flight. Everything else was a disappointment."
Cons: "Unexpected delay for take off after being told the flight was going to be on time. They couldn’t give us a reason or an eta on take off while waiting at the gate which affected my ride situation once I landed in Seattle."
Cons: "Boarding employee was rude."
Cons: "The customer service and the strict nonsense rules"
Pros: "Not much . The boarding process took forever and the lines through TSA took longer .. no direction to lines and I was standing for 10 min before saying something to someone and they said o there’s another line."
Cons: "Almost everything besides the staff on the plane"
Pros: "No puedo opinar mucho del proceso de abordaje, ya que para el procedimiento de ingreso a la terminal fue bastante tardado. Pero la atencion por parte del personal fue bastante amable, las bebidas fueron abundantes y justas."
Cons: "I have no complaints"
Pros: "Tons of free entertainment on the screen in front of your seat! Movies, games, and details on your flight, all available on your touch screen. USB charging is also available."
Cons: "No one told us they wanted everyone with a roller carry-on to.check their bags. An attendant told my sister that her bag needed to be checked. We did not receive this notification until we were at the gate, boarding."
Pros: "Kara was really nice to us."
Cons: "Noisy plane."
Pros: "Fast and comfortable"
Cons: "No tv but understanding"
Pros: "None of it!! Poor selection"
Cons: "All of it. Again poor selection"
Pros: "The flight was quick and quiet with a kind crew and captain that had a great smile."
Cons: "I didn't like the food."
Pros: "Availability of flight. Quick flight, on time"
Cons: "Lay over"
Pros: "The flight attendants were very attentive and available."
Cons: "I was starving because of my short connection time and couldn't have lunch - wanted to eat something solid and they just had boxes with fruits and cheese."
Pros: "I always have a great experience on Delta! Thank you"
Pros: "The delta connection flight waited for our flight so we were able to make our cruise :-)"
Cons: "The delay in the beginnning caused a bit of anxiety that we might miss our connecting flight which could've resulted in a missed cruise"
Cons: "1. Boarding order is not by seating making boarding very inefficient 2. Carry on bags were mandatorily checked at the gate when there was plenty of overhead bin space."
Cons: "Connection flight from LAX to Seattle was dropped off of booking completely. When Delta was able to fix the changes in Sydney Australia they put my husbands ticket as a standby instead of putting him in an assigned seat and reported that they couldn't fix it that we would have to wait and get to LAX before the changes could be made again. There was a one and a half hour flight delay from LAX to Seattle. From Sydney Australia to LAX entertainment system didn't work the whole entire flight, they were screaming children the entire flight, and Delta had double booked seats on several different people. There were no apologies and no compensation for any of the incidences."
Cons: "horrible boarding management in SJC."
Pros: "Service was ok food also crew was friendly"
Cons: "Check in bags and carry on policy and space on airplane is stupid"
Pros: "What they offer is OK."
Pros: "Bags arrived on the belt quickly"
Cons: "Why is there not saying precheck to use after you've been funneled through customs? ATL is advanced enough to have kiosk for arrival, even for those confused and not with global entry, but then forces you to wait in security line instead of the typically faster tea precheck line. Every minute I'm in line, I'm not spending money"
Pros: "The captain was informative about the delay in taxiing/takeoff, and the in-flight beverages were good."
Cons: "I was in a middle seat."
Pros: "Timing and Service"
Cons: "Space between seats too reduced"
Pros: "Clean and comfortable"
Cons: "Full flight"
Cons: "Upgraded to premium. Only offered cookes and drinks. Screens weren’t working for 5 hour flight."
Cons: "Flight attendant kept overhead spaces open for extra coach passengers."
Pros: "Boarding crew was rude an unaccomadating"
Cons: "HORRIBLE CUSTOMER SERVICE."
Cons: "Personal monitors. Free food."
Cons: "Plane was 30 minutes late which was not idea because we were getting to our destination in the late evening. Boarding was a mess."
Pros: "Nothing. Have not flown American airlines for the past 15 yrs because they always managed to have mechanical problems, delays, etc. Flew with then for the first time since, and again, mechanical problems. They kept us inside the plane for two hours. Because of that delay I missed my connection."
Cons: "The hotel they put me in (Holiday Inn Airport) is like going back to the 70’s. Horrible experience overall. Needless to say, not flying American Airlines ever again."
Cons: "Everything was cancelled or delayed, missed connection are very common."
Pros: "Good entertainment, seats were ok."
Cons: "I paid for a seat with extra leg room and then was told at the gate that there were none of those seats left, despite the fact that I booked and paid for that seat 3 weeks ago!"
Pros: "many movies"
Pros: "Greets you nicely, on time, caring staffs"
Cons: "Cabin was freezing cold. Flight on time. No major issuess"
Cons: "Constant delays, wrongful promises of when/how long delays would take"
Pros: "ontime easy boarding comfortable and quiet"
Cons: "no gluten/dairy free items"
Pros: "Straight to the point,easy,and convenient"
Cons: "Nothing yet"
Cons: "Too much delay"
Cons: "Even though we pay exorbinant prices: The poorest selection of non-meat vegetarian food."
Pros: "We arrived 40min earlier than expected"
Cons: "There was no entertainment at all, and pretzels are gross"
Cons: "The service was poor and not friendly. They over sold the flight and put the stress into customers. They kept the flight so cold that I had 2 blankets and still shivering. The seats are so darn tight that the people next to me didn’t fit and I had to sit at a angle for 5 hours. What is dissatisfying is that airlines will continue to treat customers without compassion. We pay for a service and should not be yelled at when you over sell a flight and demand people to check in carry on bags."
Pros: "The movie selection on the flight was stellar."
Cons: "AA let me know that our flights were delayed to MIA, which would in effect, make up miss out connection to get to Kingston, Jamaica. They tried to rebook us, but for the NEXT day. So after calling, I got my ticket rebooked for an earlier flight, but I couldn’t do the same for my boyfriend’s. At the airport we requested he check in as standby, however, the rep checking us in said he couldn’t. We asked for other flights arriving on the same day at the original ticket & even looking across partner airlines, he said there was nothing. Hard to believe, but then eventually said he found something by way of Lax to AZ to MIA & then KIN that would arrive later that night. We quickly took it because it was getting late to check in for TSA for my flight, only to find out later that the ticket he printed was for arrival the next night - not at all what we agreed upon! What a waste of time, as if the money we spent on this vacation didn’t mean anything, and when I called to get compensated, I was told to write in to AA. Write in. It’s 2018. Who can I speak with to get compensated for our time & money being wasted? I understand it may not have been within AA control, however, I would have liked for them to have cared that we were inconvenienced as paying customers, instead of being told, in action & in words, that the inconvenience we were being put through (to no fault of our own) was no big deal & we should just suck up the money we are loosing as a result. Very disappointed ☹️"
Pros: "Old plane with new seats. The exit row window seat — which they rate as a preferred seat was terrible as the exit door sticks into the plane and takes away your room. And the seat doesn’t recline - they forget to say that."
Cons: "New Airplane"
Cons: "Old airplane between MIA and SJU"
Cons: "Had to buy another ticket"
Pros: "They made a long trip comfortable with an excellent attitude."
Pros: "Not as other as flights"
Pros: "There are three meals during the trip."
Cons: "Not at this time."
Pros: "Flight attendants friendly."
Cons: "So many rows of seats crammed in and no where for people to put their bags. People from front of Llane had to go to rear to place and retrieve their luggage. Maybe space the rows a little better or retire these older planes."
Pros: "Couldn’t sleep because the AC wasnt working. Most miserable flight my life"
Cons: "The AC wasn’t working it was the most miserable flight ever"
Pros: "The low fare was the best part of the flight, but I later found that it came at a cost!!!!"
Cons: "First of all the Crew was rude and their lack of patience was obvious, the flight was delayed and was no fault of any of the passengers yet we were made to feel as if it was our ( passengers) fault. Secondly, the air was turned down, I guess to conserve fuel, and the plane was unbearably hot, And at no time was food offered for purchase or even a beverage service. I have flow AA for 20+ years and this was the FURST flight I have ever experienced. Sadly I believe it will be my last!!!!"
Pros: "ABSOLUTELY NOTHING TO LIKE ABOUT THIS FLIGHT."
Cons: "Flight was delayed, the baggage was not transferred on the connecting flight."
Pros: "Courteous and efficient service, good communication from employees."
Cons: "Rude passengers reclining all the way without notice."
Pros: "Movies, clean, efficient"
Cons: "Paying of my small Checked bag"
Pros: "Entertainment, courtesy, flight attendants, and service"
Cons: "Just being confined. But that's the nature of that beast"
Cons: "The breakfast, no hot meal just sugary food."
Pros: "Usually I take a non stop flight with LATAN from LAX to LIM. It is always great."
Cons: "This time, however, from the get go I had problems. The attendant at ticketing sent one of my bags in without removing the part of the ticket I needed. Second, the attendant at the gate took my carry-on down because she thought it was too big. I have this bag for years and I travel with it everywhere with me. Then, I could not find my carry-on in Lima and hell started. I asked one guy that had an orange apron and was helping with the bags. I told him that I did not see my carry on. He sent me to American lost baggage upstairs. I had to wait 40 minutes for the office to open. Then the woman working there was very unprofessional and rude and told me that I should have made a claim at the counter in the baggage claim area. Well, there are no signs that indicate that there is a counter where to claim your lost bags, you have to just be clarivident and know according to LATAN personnel. They found my bag and call us around 3:45PM, when they close at 5PM. Well getting to the airport before 5pm was a Mission Impossible action movie. Try getting to the airport in Lima during rush hour...finally, I got there on time to get my bag, had another encounter with another personnel that, again, attempted to blame it on me instead of doing her job efficiently and with a smile on her face...What is wrong with airlines personnel???"
Pros: "i slept though not too comfortably."
Cons: "I literally wasn't given a glass of water or any food. I fell asleep for a bit but wasn't woken to be asked if I needed anything when they came around with the carts. It was a 5 hr flight."
Pros: "That the staff at American Aiirlunes were helpful in getting me to my destination."
Cons: "Flight was delayed and then canceled!!!!! I missed my connecting flight in Miami."
Cons: "No space! Glad I was sitting next to family! Seats were tight...no leg room...long flight!"
Pros: "The A321-S was a pretty good aircraft. Nicely updated interior. Staff were young & professional. Everyone was happy, efficient and professional. It was nice to see the Captain smile and say goodbye to ALL the passengers. Well done AA!"
Pros: "Entertainment was good, except the system wasn't working the first 30min of flight."
Cons: "Parents left their 5 kids in the row behind me to horseplay. During the whole flight. Crew did nothing while they ran up and down the aisles. They parents and kids have been kicked off the plane for not being in their seats when told by the captain."
Pros: "The TV entertainment built in the seat."
Cons: "The baggage check in process, the 6 hour delay of my flight, wasting the majority of my day in the airport due to plane inspection. De-planing after boarding. The unorganized line/crowd during the boarding process."
Cons: "No individual tv screens seems a little ridiculous for a nonstop 5 hour flight"
Cons: "No breakfast"
Pros: "The boarding process was swift. The movie was a good one tho the scattered monitors didn't have clean images on them."
Cons: "The plane seemed one of the first ever invented so you had to pull your knees close to fit in your seat. Plus they un confirmed my baggage for some reason during the miami layover so it never made it onboard the plane. I'm now stuck in a foreign country without my clothes, products, etc. THANKS FOR THAT!! =\"
Cons: "So The air condition didn't work on the plane and even before we left they knew it's not working and it was like 100degrees on the plane . After knowing that they took off (after 20 minutes waiting on the ground and there was no air on the plane ) and we were in the air for like 30 minutes , some people got sick and also my passed out including myself and also I'm pregnant and I couldn't breath and even if I asked a flight attendant a glass of water at least because it was 100 degrees on the plane without any air they didn't care . So we went back after 30 minutes after we took off and they didn't even help me after even if I told them I don't feel well I feel like im gonna pass out ... With my baby inside of me .. First of all how can they leave knowing that the AC is not working , second of all how can they treat a pregnant women like this and third they didn't even care about me or my baby or other passengers ( there were babies and older people also on the plane ) I'm very disappointed and I've never felt that helpless and scared how I felt on the plane and after."
Cons: "Friendlier service."
Cons: "WiFi was not working"
Pros: "Love United’s service. Nothing to complain about."
Pros: "Having our own device"
Cons: "I kind of miss watching movies on the seat in front of me option instead of just having our own mobile device.. wish the outlet were more reachable and easy to get to."
Pros: "Love the ability to watch films on my device by way of United WiFi"
Cons: "Better snacks"
Cons: "There are hard to reach outlets and no ports to charge a device without a box. Also, no monitors."
Cons: "The boarding process was chaotic and the plane attempted to land once, got about 100 feet from the ground and had to pull up. So we basically landed twice."
Cons: "On time departures"
Pros: "Better staff"
Cons: "Still terrible"
Pros: "The help"
Cons: "Early boarding in sfo, I had to forget my food."
Cons: "My baggage was lost."
Cons: "Couldn’t get the WiFi to work"
Pros: "One if the bathrooms was closed and a second one had no running water."
Cons: "no vegetarian óption for breakfast"
Pros: "Staff was ind and friendly. Generous"
Cons: "Wish there was better food. It was okay."
Pros: "Every day they take more away from us....the paying customer. ALL major carriers are becoming LCC ( low cost carriers ). Are there no real domestic airlines left. I REALLY miss Continental."
Cons: "I used to enjoy flying. Now I dtead it. There is NOTHING to look forward to. These days you get to pick lhe lesser of all evils. Is there an airline out there that REALLY wants me as a customer???"
Cons: "Lack of space and organization"
Pros: "the warm baked goods when we landed"
Cons: "not so much leg space"
Pros: "As a result of extensive business travel, my husband and I enjoy premiere status with United . We love the airline, because even when we buy inexpensive tickets on our own dime for family travel, we are treated exceptionally well and often upgraded. The flight was on time, the ground and cabin crew friendly and the captain competent. That works for us!"
Pros: "The direct TV was free on this leg of my trip"
Pros: "The two people that helped."
Cons: "That United had NO remorse for our inconvenience and offered NO compensations."
Pros: "The check in staff which was the same boarding staff was below average there was 3 agents who very poor, poor in attitude, poor in problem solving, wished at that moment I had booked on another airline."
Cons: "I thought it was ANA but it was United."
Cons: "The gate was so far away. And the AC wasn't working in their terminal"
Cons: "Food was not good"
Pros: "Overall the flight process was fine."
Cons: "Kayak is not transparent enough about highlighting which flights are low cost flights during purchasing. I thought I was purchasing a regular fare where I could bring a normal carry-on onto the flight, but this was a low cost flight and I had to check my bag. This information was not disclosed until after payment, and I believe this is dishonest on the part of Kayak. Kayak needs to be much more upfront about the details of the flights so that we passengers can select flights according to their needs. I felt deceived by the fare and would have purchased a different flight if I would have known ahead of time."
Pros: "- I did make it home, 2 hours later..."
Cons: "- Service: plane had multiple problems, including flight instrumentation - Worse Service: keeping customers in the dark regarding timing of repairs and how long we'd be stuck at LAX - And nothing worked: no wifi (even though it was advertised)"
Pros: "The faxt tah I made it home same day"
Cons: "Having to be deferred 7 hrs from intended flight arrival"
Cons: "Roundtrip flight to Seattle with a layover, first flight went without incident, so far so good. On the flight back (during a layover) literaly 5 minutes till boarding the plane, the pilot is ready to go, the people are standing in line, United decides it wont make enough $ on the flight and gives it to an Ontario flight. We are canceled and now have to wait 4 additional hours in the airport. Was told it was air traffic control that messed up, not United, which was not even possible and an obvious untruth. Was offered a complimentary bottle of water for the trouble. Classic united."
Pros: "No charging docks on plane as military duffle bag open with clothing hanging out on arrival ~ not sure if anything stolen but the threat is very real and it's unacceptable for military bags to be delivered in that manner"
Cons: "Easy for check-in and on time"
Cons: "Everything. Delays were inexcusable, staff ridiculously unfriendly and just bad attitudes all round. Very unpleasant experience, won't be using this airline ever again."
Cons: "Did not have enough good snacks"
Cons: "They lost my suitcase."
Pros: "Aircraft, flight (except for late arrival at gate) and service"
Cons: "Pilot announced we would arrive early in Seattle. When we go to Seattle we waited 30 minutes for a gate and actually arrived late. When we got to baggage claim we had no claim area posted for our flight; another 15 minutes waiting to find out where our luggage would be"
Pros: "The crew was polite and helpful."
Cons: "Limited space."
Pros: "They did not care"
Pros: "Price was nice at $142"
Pros: "They were friendly no matter where you were seated. Always had smiles"
Cons: "All was good. No dislikes"
Cons: "My 3rd old was very hungry and I reached out to cabin staff for any kind of food for purchase, they turned me down saying I need to wait for another hour till the dinner time. Did not provide any help there."
Cons: "the airplane is really old! Don't have any amenities."
Airlines flying from Los Angeles have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Los Angeles
Masks required on board, masks provided on flights from Los Angeles
Social distancing seating
Middle seats unavailable to book on flights from Los Angeles
Testing for antibodies, testing for symptoms for flights from Los Angeles
Waiving of change fees. Search flexible flights from Los Angeles