The only thing plus on this flight was the crew. They made me feel welcome and took care of me on the flights. The biggest issue is that business class always boards first on all airlines. There needs to be separate doors for business and premium class to enter. I had to wait over 40 minutes for economy to be boarded. I didn’t pay 5000 dollars to wait. The other issue not enough food choices , no sandwiches or snacks in between - what the hell. I would never travel this airline again.
Fiji Airways always goes above and beyond. If anything I'd say the food was less enjoyable than in the past. But that in no way lessened the experience with the cabin crew or the excellent attentiveness and service they provided throughout the entire trip!
Everything was great . Arrived on time was smooth plane was clean. Crew/Staff was friendly and helpful.
Fiji Airways was amazing, will definately be lfying them again. The "Fijian hospitality" is not a catch phrase, it is genuine. the only things that could be improved is the entertainment. Not a great choice of movies, and the TV shows only have about 5 or so episodes, and often of a random season.
Very good; seat made ready for bed after meal, a plus since one airline covered the seat at the start.
The experience on Fiji Airways was absolutely amazing. Streamlined. All staff was amazing. Pleasant. Friendly. Extremely helpful.
Comfortable as one can get in Economy, food was very good, staff were super friendly & efficient.
Fiji left without me because American Airlines was too stupid to get to LAX on time. Fiji should have offered a standby on another flight but they told me tough luck. I will never fly with this company again.
Business class seats and amenities were excellent, crew very attentive. Slept well. Food good, lounge experience nice. Would fly them again. A350 aircraft excellent, very quiet.
The canceled the flight without notifying me in any way. Even the day before the flight I got an email notifying me of the still old (and no longer accurate) flight itinerary. When I arrived in Auckland to find out I no longer had a flight out of there, I felt stranded. I was told normally they would offer standby for the next flight (which would’ve been fine!) but they didn’t have any to Dunedin that day. I had to buy another $325 flight though another airline day of that they did not cover. Would not recommend. .
Great airline service by the staff. I highly recommend it
Needed more leg room. Leg rest and entertainment system box took up a lot of space and I'm not tall. Breakfast was good. Poor quality of the entertainment options.
This flight was the second leg of a trip that began in Auckland, New Zealand. I was unable to find a way to select seats in advance. The boarding passes we were given in Auckland did not have seat assignments for the second flight. There was no way to check on it until personnel showed up at the gate in Los Angeles, immediately before boarding time. The flight was overbooked by one, and since I was traveling with my sister, we needed two seats. We waited in considerable anxiety for everyone else to board and when one person did not show up, we had to take whatever was left. At least we finally got on the flight although we were the very last to board. We were not able to sit together, of course.
The food was not as good as Air New Zealand. The veg pasta was pass-able but the veg cibotta sandwich was dry, hard and not up to par. The coach staff were attentive and accommodating.
Overall the plane was good and the crew great. The big disappointment was the skycouch. Maybe it would be good if you were a parent with 2 small kids travelling but as a couple it's hopeless. It's impossible for 2 adults to lie down so one ends up sitting. We split our time with one lying and the other sitting. We both got more sleep sitting upright. We will never book one again and don't recommend it to anyone.
Not entirely positive. It’s frustrating that everything is done through the united app. One of our flight attendants on our trip from San Francisco to MSP continually had trouble hearing people so she flipped her hair into people’s faces
Our original flight was cancelled from SFO to AKL on 6/16/25. So we had to stay overnight at a hotel after a 12-hour layover plus 3-hour delay before the cancellation. Then had to fly to LA and then to AKL the following day losing an entire day of our vacation in NZ, that we can never get back.
Overall, a great experience from food and crew. The only setback was that this was the Second flight from Air New Zealand within a week that was an hour late for boarding.
New Zealand crew were attentive. We were not informed that we needed transit document to pass through New Zealand. A checkin employee helped with this for which we were thankful.
The only thing that was less than excellent was the food server at dinner. (I had the chicken.) It wasn't that it was poorly heated or in difficult-to-open containers; it was just that it had a very peculiar taste. And I use that to describe not just the main course but the dessert as well. Very odd flavours for what seemed to be a mainstream item. I did like that the airline offered us a free glass of wine. The breakfast omelette wasn't bad, although it was quite bland.
Delta is always late. Ruined our first day of a short vacation. Timing is important. We pay to stay on an itinerary
Seats were not bad enough and uncomfortable good legroom in the emergency exit row we were in, but we were forbidden to hold my grandson on my lap for a little while, and the stewardess passed us saying it was against regulations which makes little or no sense when you’re 36,000 feet. The food snacks were really bad. Tasteless tasted like wallpaper, but we’re supposed to be protein bars, and the announcements were all completely incoherent because of the noise of the airplane and the lowness and crackly nature of the PA system.. this was disgraceful. No one in our party could understand a word of what the captain or the flight attendant were saying —not a word! The landing was a little hairy in a pretty stiff crosswind -we bounced before the plane stabilized on the runway
First The flight got delayed because one of the crew members was late and we couldn’t board until she arrived. Then we all boarded and got held in the tarmac for another 30 min.
It was as good as it could be. Flying is not a pleasant experience these days.
Be on time? When not on time a circling for over an hour offer more than 1 bag of chips to the passengers? It was a 7 hour flight by the time we got done.
Long story short, it was one of the better flight experiences I've had in some time when compared with other airlines.
Generally on time departures and arrivals, clean planes, sky miles membership provides great benefits (complimentary upgrades, etc).
N Everything was perfect from boarding to assistance to baggage in Tampa
Fast, lovely scenery, great info on the Delta flight screen about landmarks we were flying over. Great landing!
Bathrooms dirty sinks clogged. No one seemed to clean them. Plane very old
Loved the staff. The economy seats could have been bigger.
The food was terrible. And the flight attendants were very rude. One flight attendant wouldn’t help a passenger lift their carry-on. Another flight attendant wouldn’t give a man an extra blanket. And they walked by not even looking at the passengers to see if they needed a glass of water.
I have flown Qantas multiple times in the past it seemed this flight the plane had less seat room or the seats were way less comfortable than before. Everything else was about the same. Thanks
I disliked the fact that they forced people to put up their seats during meal service
Headphone jacks worked poorly, seat recline was broken. Planes were rundown.
Delayed and missed connection, was not re-booked like other travelers so ended up being stuck for several hours due to no one handling my booking.
Amazing! Was put on the earlier flight and I requested for an aisle seat and was given it. Thanks Qantas!
Boarding was terrible - the ground staff member Fredeya at lax was more military than customer service, have never encountered a customer service representative as rude as her. Apart from that all other staff were wonderful and the flight was good.
I travelled first class from LAX to MEL and it was a series of disasters which I put down to lax staff who dont care and a suck it attitude to customers - its all lip service and no delivery. The flight was delayed due to aircraft refuellers putting on 300,000 litres of fuel on a 380Q1. I entered via the first class bridge loaded my bags in the overhead locker. the lady in the next isle in first class also had hers in there as she wasn't allocated a locker over her seat. The attendant asked would I like a champagne - I said yes please. he promptly delivered a empty glass and the glass left on the desk. Then he ignored me for 20 minutes. When i asked him is he out of champagne he gave me the usual rubbish I was distracted. There are four staff and 15 first class passengers - give me a break. the glass stayed there on takeoff and then was still there 9 hours into the flight. When I arrived to my seat I told him I had eaten and wouldn't be eating on the flight - it was 10.30pm. Yet he comes by later 4am ( I happen to be awake) and says are you eating with us? I asked for the bed to be made up - they put a 3 inch 7cm mattress on the chair but as usual the break in the chair - the mattress sinks into it - so I had to move it around so I didnt get my back sunk in the V - Im 187cm tall. The cabinet next to 1K is for staff bags and the toilet is next door. I tried to avoid this seat but couldn't change - in to the flight 8 hours and the cabin rest change over kicks in - this attendant is shining his torch in my eyes taking out and returning his bag. Then the toilet starts flushing and forget trying to get to sleep. Yet no-one else needed torch! 11 hours into the 15.5 hour flight I ask for breakfast - I order two poached eggs, bacon on multigrain toast, tomatos and mushrooms. I get no bacon or toast and have to order it and the eggs are cold. Then I order a coffee which is so badly spilled - and not by air turbulence she brings back a serviette and replaces the first one rather than providing a clean dry saucer! First class in Qantas is a joke as the staff just don't get the meaning of prompt service and attention to detail. I will fly business class rather than first on Qantas as its better value for money but I have been very impressed with United First Polaris and given I fly internationally every month this is going to be my choice.
The business-class pajamas, though thin, and the mattress pad were much appreciated. This plane had adjustable air vents and enough room in the forward galley for me to stretch between meals.
Baggage claim signs were not updated with my flight information, so I had to guess. The app wasn't updated either.
The seats were very uncomfortable. I paid for the front economy. i swear they added a row of seats in there. It was so tight, that I could measure the distance between my seat and the one in front from my elbow to the tips of my fingers plus six inches. The seat cushion was completely worn out. The dinner was very good. Thank you for having a vegetarian option as a standard. But breakfast was nothing but sugar. that's not food. The crew was crabby and rude, especially in regards to coming to the back gallery. And the entertainment choice: why would you put violent movies on the choice? the Godfather? Some movies with black women being beaten over the head with clubs? What the heck? You know that when there is a movie on a plane, everyone gets to watch it. Why choose the most violent titles possible? The total number of movies were very limited, and the television, even more so. No games were available on the set. The wellness section was nice, thank you. I appreciated a galley in the middle where I could stand. The seats were unbearable.
Terrible. Our first time back on United for 10 years, the seats in Polaris class are small and uncomfortable. They have squished too many people in to get more $$$. The staff are not friendly and not wanting to accommodate. I asked for two salads rather than a main meal and was advised no we wont do that. Then asked what I would like for breakfast and given something else anyway. I will not be flying United International anytime soon.
Smooth flight. As always dinner could have been more generous. Breakfast was great.
AWFUL. I have had the experience of traveling with many airlines across the world, and hands down United Airlines is the worst. Not one flight was on time, and I don’t think I met one crew member or staff member who wasn’t rude.
Great checkin experience and flight crew were very friendly and helpful
My flight was delayed for a whole day, so I lost a day of my vacation.
Staff did not care, and very clearly did not want to be serving passengers. Requests were ignored repeatedly. Toilets filthy. Bins were just trash bags hung around the place that were never emptied. It was a challenge to even get a glass of water on a 14 hour flight.
Flight was diverted to Canberra because Not enough fuel to circle on Sydney’s skies waiting for showers to pass. After that everything went wrong. It took forever to put fuel. Once back rolling, we stopped short of takeoff because crew had reached maximum work hours per shift. Back to gate we waited and waited in the plane with no water and no food - a total of 4 hours. Received contrasting news about the follow up of our trip. Finally we disembarked but our luggage could not be processed there as not enough custom agents. We ended up on buses and arrived at Sydney airports after a 3 hours trip. There we had to queue in line with 240 more passengers to file a lost luggage claim. We received the luggage after 48 hours, many of which spent holding with non-existent United customer service. Never able to speak to an actual person during those long phone calls. Finally on a chatline I could talk to a baggage agent, who filed another report as our luggage did not appear anywhere in their system. Thus it was surprising to get it back.
I was very fortunate it was not a full flight , so I had 3 seats to myself. Absolute bliss. Food very good. Except dinner desert was a sugar bomb. Can you provide yoghurt or some healthier dinner desert. Thankyou
