I am request a total refund and suffering. Fight JL7519 from Miami to Los Angeles on June 9. I paid my Covid test $300usd (antigen then PCR). I also booked three Hong Kong Hotels. W's Hotel, then Homy inn North point. The last Hotel was with Japan agent, he said Regal Hong Kong is "fine" but after I booked and paid the Hotel. Then the Japan airlines said "no". I lost my non-refundable hotel money and didn't get the ticket to go to Hong Kong. Please refund my money. 435-363-9297. email@example.com fly from Miami to Hong Kong kyle Au. stopped in Los Angeles.
When the flight arrived with a delay at HND, international transit pass angered were allowed to off board. We were nearly late for the domestic transient though… then when we off board, we were advised that we won’t be able to transit on time but we were not offered a hotel but hotel search help. Not a joke regardless the reason. 2,800$ ticket but hotel of 80$ can’t be paid by the airlines? It’s the government policy staffs told us kidding! I won’t fly with Japan airlines from now on although my wife is a Japanese. Cheap flag carrier of Japan. Shame on them.
Pros: "Comfortable legroom. Attentive crew."
Cons: "Other airlines have more on demand entertainment."
Pros: "crew was amazing"
Cons: "nothing. amazing flight"
Cons: "American airlines, No entartainment, no hi hello from the crew, no food, not even water... Funny guys, why the have flight people inside the plane :) domestic airlines are always joke compared to the world domestic or overseas...."
Pros: "At least it was delayed so we could make it to SFO."
Cons: "The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great."
Pros: "The crew was great and entering and exiting the plane was quick."
Cons: "The seats could have been more comfortable, but I feel like that is a comment for most planes that fly internationally."
Pros: "The coach seats were larger than seats for domestic flights. The windows were dimmable for optimal lighting."
Cons: "The armrests did not go up all the way, which made it difficult to maximize comfort with my travel partner."
Cons: "The crew members could have been more courteous to clients on the flight by lowering their voices when conversating among themselves."
Pros: "Crew was attentive and informative of delays"
Cons: "This was American Airlines .. my Bags came out late even though i was in Biz Class"
Pros: "Crew was amazingly nice, friendly and very helpful..."
Cons: "The 767 business class seat from Tokyo to Jakarta could be better. Movies and other entertainment needs more variety. Not enough movies..."
Pros: "The crew was super friendly."
Cons: "JAL LAX Ground staff. Not helpful."
Pros: "The food and legroom"
Cons: "More movies :)"
Pros: "Pretty much everything"
Pros: "The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest."
Cons: "No vegetarian options on the main meal menu"
Pros: "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), entertainment is solid (although the English movie selection was not that large), and we were regularly offered food and drink if we were awake. I would definitely recommend JAL to others."
Cons: "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
Pros: "Professionalism with friendliness of the crew and the service provided."
Cons: "No issues with flight and boarding."
Pros: "That I probably won’t have to deal with AA for a while."
Cons: "The boarding process was a joke. No seat assignments until the last second. The front desk personnel would not help us with a seat assignment and said they were “working on it”. I sat down with my wife in the waiting area and observed the front desk personnel joking around with each other for the next 45 minutes before the flight. Very unprofessional and not helpful. Not a good way to represent your airline."
Pros: "Food wasn’t bad and flight crew were polite Flight took off around the time intended. Boarded and deplaned passengers quickly"
Cons: "Flight was too warm for 11hrs and I had to ask for temp to be reduced. Very stuffy Didn’t have sparkling water after 4hrs or ginger ale"
Pros: "Lots of room in premium economy, good entertainment selection. Clean bathroom ! Excellent service. Food was mediocre."
Pros: "The Crew"
Cons: "This terminal is not easy to find. You have to take bus from the main terminal."
Cons: "To Osaka was very good. Return flight back to US was mediocre. Flight attendant was forgetful about getting even water even with a half full flight."
Pros: "Comfortable and service was pleasant"
Cons: "Like all of it except lack of vegetarian option for food"
Pros: "Seats are extremely comfortable even in economy. Service was attentive and very gracious. Both meals were above average for airline food. Made a 12 hour flight seem much shorter!"
Pros: "All fright attendant are so nice and polite, also pretty. The meals are great and they served nice ice cream for dessert, the good quality ones! The bathroom was always clean, they keep it up so well. there was even toothbrushes and paper cup! I really enjoyed it even though I was in economy."
Cons: "only limited number of movie."
Pros: "The crews were polite and reliable. No bossy or mean like other airlines. they moved prompt, no running or fast walk on aisles, so that passengers can ask things easily. Food was much better comparing with any other companies. The boarding time was delayed one hour, however we landed japan 2, 3 mins later than the estimated arrival time. Landing technique was beautiful. American, United, ANA which I flew caused me have a deep Earache. I didn't get any pain from this flight. I am already scared of returning flight with American airplines."
Pros: "Superior service in a great and spacious plane."
Cons: "Seats are a bit flat and shallow, besides that it was awesome!"
Cons: "Food, especially before landing"
Pros: "I hope to always find the great deals I have with Japan Airlines and continue with a smooth traveling experience as this one!"
Pros: "Food & entertainment"
Cons: "Never make it on flight because the connection flight so messed up. Need to purchase new ticket with different airline finally."
Cons: "Flight Delayed for almost an hour Luggage got delayed in Japan not received in VN till 2 days later Small seat -uncomfortable"
Pros: "The flight attendants were so nice and gave a gift to my wife and I when they found out we were traveling for our anniversary! Everyone was so respectful and the food service was awesome. We even flew economy and had a great time!"
Pros: "Food, entertainment options, friendly staff"
Cons: "Beverage size could be more"
Pros: "What sets JAL apart is the quality of service both on the ground and in the air. As customers, even in economy, no request was too minor to be treated as the most important of the day. Both legs were on time, the meals were excellent, and the chouce of movies was more than adequate. I will fly with JAL again."
Pros: "Service was amazing and made me feel like I was in first class."
Cons: "The food wasn't good and the seats seemed outdated relative to other JAL flights I have taken on this route."
Pros: "attentive flight attendants, the aircraft looked reallly nice & they gave me a good seating position w/ more leg room"
Cons: "on a 12 hour flight they served meals only twice, at the beginning and at the end.. i was really starving in-between for somethign heavier (though u can ask for those biscuits etc).."
Pros: "The flight attendants were incredibly friendly and service oriented. I can only say wonderful things about them."
Pros: "Great staff and washlet toilets on board."
Cons: "I ended boarding last not one of the first as other airlines."
Pros: "Food and beverages service .very pleasant attendants..economy tough on 11 hr flight..fee seemed reasonable though. .ovreally nice experience"
Cons: "11 hr flight"
Pros: "I didn't die"
Cons: "Plane was a bit old, headphone jack barely worked and the screen was scratched to hell"
Pros: "It was my first time flying to Japan from LA and the experience was great. Yeah my flight was delay by 3 hours for reasons out of their control and I missed my connecting flight but they completely made up for it. The food and drinks were really good along with the service. Plus they booked me on another flight along with a hotel for the night. Awesome service and experience, I would travel with them again."
Cons: "I don't have anything to complain about."
Pros: "I enjoyed the amenities. I flew economy and was treated like a first class. Will definitely fly with Japan airlines again !"
Cons: "Everything was great !"
Pros: "evening flight. not too crowded"
Cons: "delayed by 1 hour meal was so-so"
Pros: "Great entertainment options. Didn't try the food but I never do. Friendly and helpful staff."
Pros: "The crew on Japan Airlines are exemplary! Very efficient, polite & service with a genuine smile made this a very pleasant trip. Also, I had recalled on a flight I had taken a long time ago, how impressed I was at how clean the restrooms were maintained. Well, the high standard has not changed. Very impressed & looking forward to our return flight home."
Cons: "Cannot say there were any negatives."
Pros: "nothing at all...horrible aircraft, horrible flight"
Cons: "1) could not pre-book seat as it was a codeshare. You should change that...better on a budget carrier 2) The plane is not competitive, ancient entertainment system, no power in seats to plug in 3) Entertainment system did not work for all but 10 minutes or so of the flight. 4) food was really horrid, no japanese option!"
Pros: "the Crew as always on ANA flights is amazing"
Cons: "The crew of ANA was incredible. I think it is my best flying experience to Asia"
Pros: "Crew was very nice, toilets clean."
Cons: "Flight delayed 2 times, didn’t receive text or Email from the second delayed"
Cons: "Chair isn’t comfortable."
Cons: "The planes are pretty outdated especially the connecting flights from Narita to HKG"
Pros: "Excellent service from the cabin crew."
Cons: "The Japanese (Washoku) breakfast was not as good as I expected."
Pros: "Flight attendants were amazing and so service oriented!"
Pros: "Crew great but seating not so comfortable"
Cons: "Better Seats"
Pros: "Excellent crew!"
Cons: "It could have been quieter."
Cons: "Seat padding - seat was a bit firm"
Pros: "The crew was great, friendly and helpful. The food was good and the overall service on the plane was great."
Cons: "Our flight was delayed from Los Angeles and we did not make our connecting flight in Tokyo. The next option they had was a full 24 hours later so we ended up taking the train. I tried to make adjustments to one of my flights for the return home and was told that is not an option."
Pros: "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
Cons: "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
Pros: "Very comfortable flights. Exceptional crew on and off the planes. Great food and drink/snack options. Lots of entertainment options as well."
Cons: "I have no complaints abouts my flights. Travel is tough at times but ANA made it seem easy."
Pros: "Everything about this airline made my flight pleasant. The staff were polite and accommodating"
Pros: "Staff were very helpful and the food was good."
Cons: "The place where we at, the aircon/ fan is not working, my husband and I tried but still not working, uncomfortable feeling for a long trip , prior to this we had a long walk to find our gate number because it's in the new building. Our plane delayed so we arrived late at Tokyo causing to missed our plane connection then the crew helped us( very accommodating) for our transfer from Narita international airport to Haneda International airport with Limo bus, 1 & 1/2 hour ride with our luggages and waited for 8 hrs to be on board in a different airline."
Pros: "Take off and landing was smooth. Stewardesses were very helpful."
Pros: "Boarding was easy and efficient. Crew was tirelessly courteous and respectful. The entertainment system had a good selection, but I've seen better. The food and drink service was excellent. Seats had charging jackass for phones. I'd fly with them again"
Cons: "Internet was more expensive than it should be"
Pros: "Food is good. Entertainment options are fantastic"
Cons: "Seats are very very narrow"
Pros: "Service, Cleanliness and Overall Quality"
Cons: "Seats could be better"
Pros: "Easy checking process. Friendly staff"
Pros: "Good service"
Cons: "baggage was broken."
Cons: "I was very disappointed with the new release movie selection. For a 12 hour flight, there seemed to be more foreign movie options than American new releases."
Pros: "Great crews and good foot space!"
Cons: "Food was terrible! Getting worse every time !"
Pros: "Attendants were friendly."
Cons: "Flight was late."
Pros: "The attendants are all courteous and respectful."
Pros: "Everything.. the crew was so gracious and kind even tho the delay was out their control. they even gave us 30,000 Yen or $260 approximately, which they didn’t have to do. i will start flyin ANA... not because of the money, but because of the delay... which no American carrier would have done and would’ve given excuse after excuse."
Cons: "airline is unprofessional the whole trip was canceled"
Pros: "Nice space between seats for the economy class."
Cons: "The entertainment center (sound) did not work in my son's seat."
Pros: "Everything was fine"
Cons: "The seats hurt my butt"
Pros: "Very helpful and accommodating flight attendants ... all with a smile!"
Pros: "Food & Entertainment"
Pros: "Good food and cabin service. Accommodating in connecting flight arrangements."
Cons: "Left an hour late because of slow ground service and poor scheduling. Extremely uncomfortable seats."
Pros: "Good communication, food and services"
Cons: "More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company"
Pros: "felt Agent's kind care of elder (me) at Airport. Thanks."
Cons: "Full of passengers. Code Share!?"
Pros: "The flight attendants were very helpful."
Cons: "It is a very long flight."
Pros: "People the staff was nice and tried to be helpful"
Cons: "Gates kept changing flight was delayed multiple times the flight had no air so I was sweating the whole time my nose began to bleed. I missed my connecting flight to Okinawa they sent me on a hour long shuttle to another airport to fly out the next day."
Pros: "free movies"
Cons: "somehow new seat of this aircraft is very uncomfortable with my hip. It was kind of painful to sit tight for long period. I think my body likes older seat which actually reclining toward behind other guests. or I guess maybe I just get older. I asked 2 beer cans but completely ignored. maybe I was too shy."
Pros: "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
Pros: "Customer service and food!"
Pros: "Service was great, food was decent. Bumpy ride though, plane felt "old"."
Cons: "Everything was good. Only thing I could say is the plane felt outdated."
Pros: "The service and the seats"
Pros: "The landing was very smooth. I have motion sickness and usually the landing gets me really sick. However I was okay for this one."
Pros: "Good food and service"
Cons: "Delay too much time"
Pros: "Great service and great food"
Cons: "No complaints from me"
Pros: "This was my first time flying with ANA airlines and it was great. First the staff where we checked in we're amazingly helpful! They spoke great English and ensured me and my husband sat together during our 15 hr flight to Vietnam.! They had so many options on new movies and music that helped pass the time. The food was very tasty as well as there snacks and drinks! The entire staff were helpful and appeared to enjoy their jobs. I will always fly with ANA when returning to ASIA."
Cons: "The seats seem small and are ok in comfort."
Pros: "everything was so smooth!!"
Cons: "entertainment : wish there were more japanese comedies!!"
Pros: "The crew was very nice and helpful."
Cons: "This is not related to the flight itself, but EVA could do a better job of communicating useful information on its website. Because of covid 19, Taiwan recently banned foreigners from entering Taiwan. I was concerned that this might affect my travel plans since I needed to change planes in Taipei. A clarification of this policy on EVA's website would have been VERY helpful, especially since their phone lines were completely overwhelmed."
Cons: "Keep doing same things"
Cons: "Flight delays is never appreciated."
Cons: "Should improve food."
Pros: "The Eva aircrew provided excellent service and were very attentive. They provided a blanket, small pillow and earbuds for the TVs. There was a great selection of current TV shows, movies and music to keep you entertained. There were 3 meals on my flight and they were all decent."
Cons: "The seats were decently comfortable, but given that this was a longer flight I wish there was a little bit more cushion. I also wish that there were some vegetarian food options."
Pros: "The crew were friendly."
Cons: "The boarding takes too long, we delayed the departure. A guy wears Eva uniform in white, was a bit rude on directing passengers at boarding gate."
Pros: "The crew was very nice & efficient"
Pros: "We were delayed coming out of LA. Arriving in Manila, we were in the tarmac for 30-40 minutes The crew has a habit of yelling out to passengers for them to remain seated instead of approaching them to ask them to remain seated ...AS OTHER AIRLINES DO. Very off putting and shocking."
Cons: "The crew can be nicer, more gracious. Hospitality is their trade. I observed that they have a habit of calling out in aloud voice to passengers to remain seated bothered us. It is embarrassing and comical to watch. Other airlines do not do that. The crew must go and talk to them politely."
Cons: "No IFE onboard these a321"
Pros: "The crew were great the food was nice."
Cons: "seats 26A and 27A are terrible seats. The seat divider is 4-5 inches wide and protrudes in to the footwell. When the passenger in the forward seat places his seat all of the way back. It is almost impossible for the person in these seats to get out to the aisle."
Cons: "The delay with boarding time caused me to almost miss my connecting flight in Taipei, where my checked bag was also delayed and did not check through concurrently with me."
Pros: "I have flown Eva Airlines twice now for a few trips to Asia. The service and experience was great. I would highly recommend."
Pros: "Good service and flight attendants. I paid extra for exit row seats and I'm glad I did on a flight this long (13+ hours). I think that probably made a huge difference (six feet tall). Boarding was extremely orderly."
Cons: "good service as expected."
Pros: "We sat in the emergency row and had endless legroom. The blankets and pillows were good quality. Food was great! Crew was very attentive. Bathrooms were amazingly clean."
Cons: "We didn’t know how to access the entertainment."
Pros: "Food was fresh and tasty. Games and movies made the time go faster. Extra leg room made sitting easier"
Cons: "If meal times were posted, it would be easier to plan. Sleeping and snacking"
Pros: "I like the food and entertainment. But they should served drinks more often as possible rather than waiting for the customer to ask for it."
Pros: "Flying economy across the Pacific on Eva isn't exceptional, but given the ticket price, it is."
Cons: "The food is acceptable but not exceptional. I appreciated the free wine."
Cons: "The crew are not that friendly. And I cannot understand the pilot or the announcements being said on the PA system."
Pros: "Great flight Staff friendly"
Cons: "Lost mini suitcase (was found and delivered within 24hrs) Broken wheels on bigger suitcase"
Pros: "Everyone was super super welcoming and accommodating. My favorite part was them not waking me up for a meal, instead they left me a sticker to call whenever I’m ready to eat."
Pros: "The overall experience was very comfortable and high quality."
Cons: "The wine servings were very small."
Pros: "location design service"
Pros: "The flight was on time and people were friendly. The pilot communicated with the passengers when there was turbulence which I appreciate"
Cons: "There wasn't enough variety of movies to watch on such a long flight."
Pros: "Lots of flight attendants to deal with such a large plan of passengers. They came around often with snacks and refreshments."
Cons: "Entertainment was a little lacking."
Cons: "Some movie subtitles does not work."
Pros: "Had to request a wheelchair at the last minute. Staff was swift and courteous. During the flight it was rather bumpy so drink/snack service wasn't as often. Flight attendants were minimally invasive for safety belt checks. Food was decent. For the price I paid, at the last minute, I cannot complain."
Cons: "Wait for wheelchair was rather long. But it's holiday season and it's last minute so it's to be expected."
Pros: "Love the experience of tasting all the different variety of foods, and the AMAZING shopping they had to offer, not to mention the friendly people I came in contact with."
Pros: "Seat is wide enough"
Cons: "Some crews are stress as I could see it in their facial expression"
Pros: "The staff was very kind and helpful. The flight was more comfortable and enjoyable than I had expected. The food was also surprisingly good."
Pros: "Food and service was exemplary."
Cons: "Seats are smaller than US standard."
Pros: "Good entertainment options"
Cons: "The man next to me took up a lot of room with his arms."
Pros: "The service was excellent and the food was delicious."
Cons: "Not a very good selection of movies."
Cons: "Too long. No ones fault."
Pros: "Plane was clean, service was prompt, and staff were very friendly and accommodating. food served was far better than meals served on other airlines."
Pros: "For a close to full flight the boarding procedure was quick and efficient. We were able to leave early and get to our destination an hour early. The in flight entertainment was not the widest selection but still had a wonderful selection of movies"
Cons: "For such a long flight the seats are very uncomfortable. The flight cabin doesn't seem to have a flow which is depressing cause they are a big part of the experience"
Pros: "The crew was very attentive and the seats were roomy."
Cons: "When checking-in online it tells you to print your boarding pass to bypass the front desk and to go to security when I got the security they told me I had to go back to the front desk I'm going back to the front desk they told me yes it's true so I don't know why they asked you not to go to the front desk. I had great customer service from the lady who check me in at the front desk and my perception of my experience change great."
Pros: "I like the service, I felt that it was genuine and with care. They made the long flight seems short."
Cons: "The food wasn't that great. I hope that they can provide light meals on the flight which was offered by the other airline (CX and EY)"
Pros: "Check in was great, the staff is very helpful and gives you the best attention."
Pros: "Spacious economy seats, tasty airline food. Professional crew and staff"
Cons: "LAX boarding area was cramped but this was probably not an EVA Air issue but more a LAX airport issue. Had NO idea Tom Bradley even had such cramped gates"
Pros: "Great service from check in and boarding to in-flight service and arrivals."
Pros: "Boarding was delayed for a while, so the workers went around checking everyone's passport and getting ready to make boarding very fast when the plane was finally ready."
Pros: "Crew was nice and helpful"
Cons: "Extra charge for surfboard was outrageous, finally got it down to $100 but I will put on social media they wanted to charge me $300 for a surfboard that was under 6 foot. All other airlines for surfboard under 9'6 are only $125 maxim. So completely unfair"
Pros: "Eva Airlines plane was very nice, clean, new and tech-savvy. I have no complaints about the food. The seating also seemed quite nice. If those are the only parts of the experience I would be happy to fly with Eva Air again."
Cons: "I did not like that Eva Airlines could not pass gate and terminal information on to United Airlines when I checked into the Orlando Airport. Because this information was missing from the original boarding passes printed at the United Airlines terminal I was sent to the United Airlines gate at LAX. The United Airlines staff was even confused by the way the tickets were printed. I kept asking United Airlines staff and Airport staff where I should go for my connecting flight. They always sent me to the United Airlines terminal and gate and I waited there to board my plane. Shocked at time for departure my plane still was not boarding. I got concerned and started asking even more questions. This is when staff at the airport finally noticed I was waiting in the wrong area. Now I had to run with the help of a security guard all the way to the other end of the airport in order to board my Eva Airlines playing at the Eva Airlines terminal. This led to me being 45 minutes late boarding the plane I have no idea why it didn't take off without me. I am quite certain that they hold the plane for me because the staff for Eva Airlines was extremely rude to me. After running for 20 minutes straight to get to the plane I was extremely thirsty and ask them for water which they totally ignored. Even after boarding the plane and taking off when the stewardess would walk by my side I would ask for water to drink. Even at this later time I was still being ignored. If the stuff for Eva Airlines is like this on my way home I will most likely avoid fighting with them at all costs in the future."
Pros: "The staff were helpful except when I walked up t ask for water and was given warm TAB water!!"
Cons: "The food on International trips ( especially from Los Angelled) needs an upgrade."
Pros: "Food. Entertainment"
Cons: "Flight atten"
Pros: "Very courteous crew and seats are comfortable."
Cons: "For an economy seat it’s good enough for me."
Pros: "To be honest I liked everything from the speed of boarding to food and entertainment systems. Seats were roomy too."
Pros: "chicken fried steak was actually good."
Cons: "had some difficulty understanding attendants' English."
Pros: "The FAs were all awesome & helpful. Restrooms were clean all the time. They even carried my sister’s hand carry luggage to the waiting cart upon arrival in Incheon."
Cons: "LAX boarding gate was awful. We walked up to boarding area which was soooo far. Then rode a shuttle w very very limited seats so my disabled sister had to stand in the crowded shuttle before walking again to another boarding area. It was horrible."
Pros: "Crew was very interactive with my 2 year old."
Cons: "I purchase the ticket for the business class however the ticket cannot claim mileage for the business class status as they informed that my ticket was issue with the U class and seem to be i just got the upgrade. This is really unacceptable, i will not purchase the ticket from Kayak again"
Pros: "Charming and respectful crew"
Cons: "Everything's ok"
Pros: "The seat was so hard for a really long flight"
Pros: "Asiana staffs are so great with good service!!"
Pros: "I like the assistant on my wheelchair, they take good care of me."
Cons: "All good"
Cons: "Better/more snack options."
Pros: "Everything but the seat cushion"
Cons: "Better cushion on the seat"
Pros: "The business class seat pods were superb. Food was good and crew was very helpful, especially in Seoul -- they automatically rebooked me on another Asiana flight to Bangkok when I missed my connection, and they loaned me a cell phone to call the people who were going to meet me there."
Cons: "The 2 1/2 hour departure delay (due to a mechanical issue) resulted in my missing my connecting flight to Bangkok. Entertainment choices (movie selection) could use improvement."
Pros: "Exellent food service and comfort Will use Asiana in my future travels Had my best travel experience in years"
Pros: "The flight got attendants were polite."
Cons: "The food was not so good as expected, to my surprise and disappointment. The seats were even narrower than my next connecting 2hr-flight from Incheon to Osaka... Also the flight attendants spoke only in Korean when walking down the aisles offering coffee, tea, etc. When I fly on other Asian airlines (Singaporean, Japan Airlines, All Nippon) everything is bilingual so it is easy to understand what is being offered or asked."
Pros: "Flight attendants are nice and working hard"
Pros: "Boarded plane, woke up to watch one movie the arrive in Seoul. Plane was clean on time no hassles"
Pros: "Crew was friendly"
Cons: "Seat and paid legroom were more uncomfortable."
Pros: "Good on-demand entertainment system, safe flight"
Cons: "Service is reliable but crew was not as friendly as they used to be. The meals were terrible. Economy seats on the airbus 380 are very crammed. No wifi either!!"
Pros: "The seat layout"
Cons: "The seat belt very short on one side hard to operate"
Pros: "Requested an aisle seat and granted upon check in. Flight crews are young, nice and friendly. Food are delicious."
Pros: "The food was great and the crew were all very polite and friendly."
Cons: "Delayed flights. We sat for two hours on the plane because it has technical issues. Then we waited an hour or so for the connecting flight."
Pros: "Served only two meals lady's keep off lights so everyone sleep tv don't work well"
Cons: "See above not best but good did serve wine with food"
Pros: "The crew was friendly and helpful."
Cons: "Flight was delayed by over an hour, (because of a "connection"? What does that even mean?), food was poor, seats worn and uncomfortable, no personal TVs on an international flight, no alcohol (even for purchase)."
Pros: "The crew on the flight were so warm and wonderful. Flying with Asiana is always wonderful!"
Cons: "Comfortable seats"
Pros: "Like Asian service. Superb! I had a comfortable flight."
Pros: "Good service, boarding on time, got to destination earlier than expected"
Cons: "The air conditioning wasn't quite working, maybe the plane was too old"
Pros: "Excellent service from flight attendants, in flight entertainment was pretty nice, the seat I got was very comfortable. Was able to sleep comfrtably through most of the flight"
Cons: "Nothing worth mentioning, everything was really good."
Pros: "We liked the efficiency with which everything went. It was smooth from check in to arriving at destination."
Cons: "On the plane the stewardess were always behind the curtain in the prep centers. They were always polite and efficient when asked for anything but did not seem accessible in the way other airlines do it. Everything was still very good overall. Thank you,"
Pros: "The crew are the best and attention is also excellent"
Cons: "The seating is hard and is hard on your back, legs and neck. Movie selection is very little and not very good. The bathrooms should be periodically cleaned down and sanitized with a light solution to be and feel clean."
Cons: "Second meal was marginal"
Pros: "Everything looks alright for a short trip."
Pros: "Nothing. Too crowded."
Cons: "No attention given by your crew to my questions"
Pros: "Meals themselves were surprisingly good."
Cons: "Uncomfortable seats on A380. No non-pork options for snack, I stayed hungry."
Pros: "Everything seemed mediocre. Ok plane, comfort was ok, nothing great but nothing terrible."
Cons: "I can't understand why the flight attendants didn't come around collecting trash with a trash bag. Almost all the Asian airlines I've flown on, the flight attendants were always real nice and helpful, but That wasn't the case with Asiana airlines this time around. On our flight from LAX to Incheon, and from Incheon to Cebu, the flight attendants all seemed miserable and unhappy, not smiling at all. I've flown Asiana few times before and had always been happy, but this time, it was definitely different, all because of the seemingly unhappy flight attendants. On our 12 hour flight from LAX to Incheon, the bathrooms ran out of toilet paper and in 12 hours, they didn't once come around with trash bag collecting trash. Sure, they collected the plastic cups drinks were put in, but that was it. How do you not come around collecting trash AFTER A 12 HOUR FLIGHT? Also, just the little thought of maybe providing a hot towel after a 12 hour flight would have been nice. In the future, if given almost the same price point for a ticket, I would choose another airline over Asiana Air."
Pros: "This is the first time we flight with Asiana Airline .The food was good. (Vegetarian) . The service was great. just as comfortable as other airlines. But cheaper . Would go again with this airline"
Pros: "It was fine. More leg room than some airlines."
Cons: "Not enough water to drink. Not cold."
Pros: "Good food choice"
Cons: "Length of flight but you can't do s thing about that! Lol"
Pros: "Overall, most liked - food"
Pros: "Crew was friendly overall flight good nothing could be improved with current security in place. Price was good for a nonstop flight no issues with baggage food was good for airline fare"
Cons: "It was a long flight, seats in economy class are rather uncomfortable but was worth the reasonable price paid"
Pros: "Always enjoy Asiana, clean planes good service no hassles"
Cons: "More options for tv shows such more episodes for korean tv shows like running man. Etc."
Pros: "Lots of room in an economy seat, both in seat width and in knee-room. Great entertainment system! Good food and served frequently during a flight that lasted over 12 hours. Very efficient boarding process."
Cons: "The crew could have been more pro-active in offering drinks during such a long flight. A wider choice of movies would have been appreciated."
Pros: "Great experience. Would definitely fly with them again!"
Cons: "Food was not very good"
Cons: "I wish there was air conditioning. It was very warm ok the plane."
Cons: "Extremely bad service at the ticket counter. Really disappointed, really disappointed"
Pros: "Good crew. Great pilots."
Cons: "Food. Seat comfort."
Pros: "Premium Economy did not meet our expectation compared to even US airlines."
Cons: "Crew Service was not very good."
Pros: "Entertainment option"
Cons: "4hr to repair a tire, and crew rest limitation made extra stop at Taipei"
Pros: "The crew were busy but very attentive"
Cons: "I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones."
Pros: "I liked the comfort of my location and seat"
Cons: "No wifi on a over 14 hour flight is ridiculous in this day and age. They didn't have wifi on both my flights. I would think twice before flying an airline so far without wifi."
Pros: "The flight crew were helpful and attentive. Directions were clear and the boarding was organized."
Cons: "The seats! The seat was uncomfortable that I had to use my U shaped neck pillow as a seat cushion. My flight was 15+ hours but within 3 hours my behind was killing me."
Pros: "Was good service onboard"
Cons: "They could be upgraded my whole itinerary and not just 1/4 of the trip"
Pros: "I am so blessed for their upgrade to primum economy, that was incredible experience for me and my two sisters. Thanks"
Cons: "My earphones was broken, a little bed for me. Entertainment without sport news."
Pros: "Crew was good"
Cons: "Food was not good"
Pros: "My cabin bag got lost and theres no way to track it. Complete outrageous."
Cons: "Everything. Worst experience of my life"
Pros: "Actual plane was in good condition and as comfortable as a plane can be. Very good selection of in flight entertainment."
Cons: "Flight attendants were rude and made you feel that you were bothering them. Beverage offered twice in 15 1/2 hours. Beverages when available if you want to ask the flight attendant, but again, they were definitely put out when you asked them. Caroline wasn’t kept clean throughout the 15 1/2 hours- i’m accustomed to light attendance walking through the isles periodically to get customers garbage regular league so that it doesn’t build up."
Pros: "Familarity with airline"
Cons: "Limited food options. No drinks service."
Pros: "Staff was terrific. On time. That’s most important."
Cons: "Seats were not great. Don’t recline properly. Food Very salty. No WyFy. Issue with point allocations and issue entering business Lounge. Purchased membership for this purpose . Was downgraded on my Marco Polo Membership. An error by the airlines. Won’t fly again with this airlines as a result."
Pros: "Overal, very pleasant flight."
Cons: "My headphone jack did not work, but I was able to switch seats. I could see that being a big draw back if I was not able to switch."
Pros: "The cabin attendants were excellent in carrying iut their work and responsibilities. They were friendly too."
Cons: "I tried to check in online a day before the flight as per email advisory but most of the seats were blocked already and whatever seats left open were only a few and those were tbe ones in the middle or the ones that you need to pay additional. so I decided to check in at the airport but their staff didn’t help much. They still gave us seats away from each other even if I explained that we have some health issues that’s why we need to stay together."
Cons: "Food was ok. Toilets were not given any attention during the 14 hour flight. Overhead bins were full so i had to sit for 14 hours with my backpack at my feet"
Pros: "Loved the service of the crew, the food, and the spacious seating."
Cons: "WiFi would be a nice addition."
Pros: "The crew was totally professional, the food was good, but the passengers were horrible, which is not Cathay Pacific’s fault."
Cons: "The American films were good but they could be better."
Pros: "Comfy seats and the entertainment for economy class were the best perks and price as well. Flight was also on time."
Cons: "The food was just awful. 2 meals were provided and both were chicken or beef with junky dessert. Bring your own food."
Pros: "Given we were in economy for a 15+ hour flight, things went very well. Seat was okay, food better than average, entertainment was reasonable."
Cons: "I didn’t like that I was in economy, and would have preferred business, but that’s what I paid for so all is well."
Pros: "Smooth flight on Cathay Pacific, as usual. Great service from the crew, even in economy class. Best airline across the Pacific."
Cons: "Nothing. Everything was great."
Pros: "Service is good."
Cons: "Wash rooms are limited"
Pros: "Entertainment choices, wine, charger"
Cons: "Food Choice and Alcoholic choices"
Pros: "Cathay Pacific offers terrific service and decent food. The entertainment selection was good. Sitting in economy is tough for 14.5 hours unless you’re in a pod."
Cons: "Seats were a bit cramped, not a lot of legroom. The overhead bin for the middle row in aisle 64 is smaller than other bins."
Pros: "Chicken rice"
Cons: "Mess in TPE"
Pros: "Very clean everyone was nice, easy getting on and off flight"
Cons: "Movie and tv selection pretty bad! And seats not comfortable compared to the longer Cathay Pacific flight I had just taken."
Pros: "service was excellent"
Cons: "boarding took very long."
Pros: "CREW AND PLANE"
Cons: "It was operated by an alliance air company but I bought thru American Airlines, I even didn't know that was a coshare because I started the first leg with American, once it got cancelled they said that they couldn't do anything, and the other company said that the ticked was issued by American, nightmare. BTW I'm a Platinium member of American Airlines, what thy should at least give a little attention since I fly every month."
Pros: "The food was great, 2 free bags checked, free food and free movies! Very nice staff all around amazing."
Pros: "Overall from accommodations to friendly staff my experience with the Cathay Pacific air is outstanding. I will recommend it to all of my family & friends! Thank you CPAir!"
Pros: "I typically like Cathay."
Cons: "Missed my flight from SLC to LAX due to Alaskan Airlines being unable to print my boarding pass in time."
Pros: "Excellent Entertainment Choices. Wonderful Staff/crew"
Pros: "Flight attendant spoke good Mandarin and was willing to continue to speak it even to someone who didn't look like a Chinese speaker - unlike some Chinese airlines where they launch into English assuming that if you don't look Chinese you can't speak Chinese."
Cons: "A glass of wine or beer would have been lovely."
Pros: "They gave 250 ml bottle water each on breakfast and dinner I like that . The crew members were helpful and friendly"
Cons: "There was less choice of movie. It would be good if they add more Bollywood movies and movies with more than 4 rankings."
Pros: "Nice flight great service"
Cons: "I like everything"
Pros: "Service is good."
Cons: "Food is too simple."
Pros: "DIrect flight to HK"
Cons: "The flight was freezing, blankets were worn and dirty, floor was dirty, seats were dirty, food was extremely basic."
Pros: "My son enjoyed the flight and the worker where very nice to him."
Pros: "Food, service, in-flight entertainment, and overall feeling of safety and comfort."
Pros: "The snack was so good"
Cons: "Water and soft drink didn't serve very often"
Pros: "Belle and Rainbow were great hostesses"
Pros: "The wonderful people and the service they provided with a great attitude."
Cons: "The food was only OK."
Pros: "Very Comfortable seats. Great service."
Cons: "Food could be a bit tastier."
Pros: "Everything about the flight"
Cons: "I loved everything"