Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "Fast and easy flight"
Cons: "It’s was very good flight"
Pros: "Good crew, appeared to work we’ll together."
Cons: "Could not figure out how to plug in ac for charging devices. Should have some educational label somewhere on that."
Pros: "CREW WAS GREAT AT BOARDING GATE AND IN FLIGHT."
Cons: "LEFT 30 MIN LATE, DUE TO CONNECTING FLIGHT."
Cons: "Our flight from Dublin was delayed 2-1/2 hours. So we missed our connecting flight to SJC. Instead of flying back at 5:15 PM we flew back at 8:13 PM. But that flight didn’t leave until 9:00 PM. They rerouted us to fly into SFO which is about 1-1/2 hours further than SJC from our house. Not good!"
Pros: "Smallest seats of any airline I've recently traveled on"
Pros: "Great flight crew!!"
Cons: "Better food menu!"
Cons: "There was a 1.5 hour weather delay."
Pros: "Boarding process was easy."
Cons: "Different snack options."
Pros: "Crew was fantastic!"
Cons: "Go go in flight and in flight video not working for majority of flight."
Pros: "I was able to finish a movie I started on a different flight and found an additional enjoyable movie to watch."
Cons: "The airplane was uncomfortably hot. The flight attendant apologized and said it would cool off at cruising altitude. It never cooled off. The flight was full and very crowded. I was in the last boarding group even though my seat was in row 17. They required me to check my carryon due to space."
Pros: "All good"
Pros: "Service and meals."
Cons: "Middle seat."
Pros: "Food was ok and flight was early."
Cons: "Boarding was a mess and had to take a bus in frigid temps. Plane was from the 80s not entertainment unit and everything feeling old and rickety"
Pros: "Not much!"
Cons: "Upon arriving to the gate we were delayed 15 min. As the last few people were boarding the gate agents announced there was not more overhead space and we would have to check all bags from now on. I’ve seen this done before but I was very irritated because it seemed as if the gate agents were a little rough with the newly checked bags. As I felt like I didn’t have a choice I checked my bag reluctantly knowing I had a gift for a friend inside and continued boarding. As I boarded I was highly irritated to see more than 5 available overhead spaces for carry ons. I asked the steward why they made us check bags when there was still space and she barely stopped to answer and just said they have a monitor up front that tells them when it’s full. Clearly the monitor was wrong and common sense would lead me to at least take a look before LYING to paying customers. I was very hurt to see the gift I had just bought for my friend was broken when I opened my bag at baggage claim."
Pros: "My favorite part was after we all got off, the man helping everyone get their luggage said take one down and pass it down if it’s not yours. It was genius!"
Pros: "Left and arrived on time."
Cons: "Would have preferred getting a better seat."
Pros: "Food and drink services were great.. friendly and accommodating"
Cons: "Seats are a tad uncomfortable for longer flights.."
Cons: "I didn’t take my outbound so they cancelled my return flight without notifying me. I had to pay $200 to buy my seat back. American is about as bad as spirit.."
Cons: "Everything There was a huge delay and just sat on the tarmac for about one hour and a half. Ugh"
Cons: "Almost everything!"
Cons: "Our flight was delayed and I missed my connecting flight, causing me to be much further delayed coming home. Spent all today miserably tired at work. I also sat in front of a very obnoxious man who was very loud and no body was telling him anything about video chatting on his speaker phone during take off."
Pros: "Direct flight from desired origin to destination Boarding by zones"
Cons: "Uncomfortable, small, seat space with inadequate legroom. Lack of personal entertainment options. Paid extra for earlier boarding group which only benefited me by about 5 people. (NOT WORTH IT!) Lack of complimentary food options. (Pay for everything)"
Pros: "My throat was sore and stewardess was able to give me water while I attempted to take cold flu pills"
Pros: "Flight was fast and comfortable."
Pros: "Excellent flight crew, attentive and polite."
Cons: "Fellow passengers didn’t feel there was adequate space, causing issues with armrests."
Pros: "very friendly crews , nice entertainment selections and very reasonable fare. I enjoyed very clean and neat environment. I will fly again with this one."
Pros: "The crew were very kind and helpful, going above what was needed!"
Pros: "We didn't go to Dallas!"
Cons: "We didn't like the London Airport and we didn't get enough to eat and drink. We flew from London to Seattle Airport (SEA). From there we had to take an Alaska Air Flight to Salt Lake City (SLC) We had a difficult time finding the terminal for our flight to (SLC). . Alaska Air Broke one of the wheels on my suit case."
Cons: "A hot breakfast would have been nice."
Cons: "My flight was delayed. I felt lucky when they gave me a place in a plane leaving 1 hour earlier. But that flight was delayed twice because of mechanical problems: the first time we had to go back to the gate and the second time we stayed on the runway just before take off Not enough room in overhead bins. They asked people to check small suitcase or bag."
Pros: "I lucked out, I was in a row alone, so got to stretch out and sleep for 3 of the 6.5 hours of the trip."
Cons: "The entertainment might have been good, but the touch screen system was extremely cumbersome andf it was hard to get a good overview about what was available and then when one thought one had chosen something, something else started to play. I tried to listen to classical music, but the cabin music was louder,"
Cons: "I really can't believe that this flight didn't have in headrest screens or USB power to keep you devices charged. This was a 6 hour flight across the US. If they don't provide entertainment, at least let the people charge their devices."
Pros: "crew was nice"
Cons: "old planes, no entertainment on transcontinental flight. Terrible food, and options"
Pros: "Nothing... did not end up taking the flight as when we got to the airport to check in they told us that they overbooked and we had to take a flight the next morning. They did offer to put us up in a hotel and pay for the taxi to and from but we were not pleased. We needed to get to our destination that night so we had to buy tickets on another airline."
Cons: "See above."
Pros: "Great service and friendly stafg"
Cons: "Loved the yourt for breakfadt...rest of it was ok"
Pros: "Left on time, arrived early, God food, pleasant flight."
Pros: "Good flight, planet of room"
Pros: "Left an hour late, but it was the airport's fault, not the airline's. Arrived very close to the original arrival time."
Cons: "I'm a bit confused by the airline's identity crisis. It was an Avianca flight, not an American Airlines flight."
Pros: "Flight was fine."
Cons: "Diverted due to low weather and low fuel. Sat on the tarmac for almost two hours before we could get fuel and be on our way."
Pros: "Snacks and beverage"
Pros: "The Ticket agent was very helpful and friendly. The air crew and Flight Attendants were very nice and helpful. The wheel chair attendant who initially took me to my gate in Las Vegas was very friendly, and helpful, and she did everything she could possibly have done, short of leaving another passenger to come take care of me, which wouldn't have been right. I was there when she called her supervisor and advised him/her of my location and of my needs and she received confirmation. Was not her fault."
Cons: "I checked in with American and a wheel chair attendant assisted me to my gate. My wheel chair needed charged and I was two hours early, so the attendant sat me at the charging station because there were no outlets in the gate area. She contacted her supervisor to advise of my location and that I would need assistance. Nobody came for me. I gathered my things the best I could and struggled to get to the gate to get attitude from the gate agent, telling me the wheel chair attendant was there looking for me. What ever happen to using a paging system when you know the passenger who is disabled checked in two hours earlier? Had someone paged, maybe I could have flagged their attention, or maybe they could have called the company in charge of handling their wheel chair attendance and would have known where I could be located. Either way, the attitude is uncalled for, especially when I apologized and stated that the wheel chair attendant was expected to help me."
Pros: "On-time arrival"
Cons: "Lack of customer service for parents traveling with babies. Denied pre-board despite asking gate agent. Not kid-friendly."
Pros: "The free mivies, the leg room was good also"
Cons: "Flight left late and yge long wait for the baggage. Too long!"
Pros: "The crew was nice Smooth ride"
Cons: "Took off 30 mins late because of work form not being signed off???"
Cons: "Flight was delayed due to a "computer problem" that was subsequently deemed to be eligible for a paperwork fix."
Pros: "Nothing. I will never fly an American / American code share flight abroad again. I cannot believe they are flying this plane for trans-continental flight in 2016."
Cons: "1980's 757. Literally, I flew on planes like this in the 80's. American, please get with it. This was a horrendous flight. No in flight entertainment at all in 2016 on a 9+ hr. flight is unacceptable. Couple that with 1.25 hour delay AFTER the plane boarded. You should not be flying narrow body jets on flights this long. Much less ones with old, uncomfortable seats and zero entertainment options. I don't mean to sound entitled but this experience was night and day in every capacity (comfort, food, service, entertainment) from my flight to Europe on BA. Sad. Lastly, I sat next to a off duty American flight attendant who was quite rude."
Cons: "No food. No entertainment"
Pros: "Great service, great food, nice new plane. Flight attendants super attentive to allergies."
Pros: "I liked the staff on the flight. The flight had some nice"
Cons: "I didn’t like the food options, Air Canada used to have tasty food!"
Pros: "MIGHT give me a refund, and not WILL give me a refund"
Cons: "Service personnel at Air Canada were very helpful and re-booked me several times and when none of those flights left, they said they would refer me to refund department."
Pros: "Other than the usher at the check-in desk, all other Air Canada staff were polite and helpful."
Cons: "Usher at check-in desk had terrible communication skills. He had an antagonist tone that set an aggressive tone for those just trying to comply to his directions."
Cons: "As per delaying of Cathy Dragon flight, I missed the flight back to Canada. Can you please give me a hand?"
Pros: "I changed my booking from MSY to IAH due to I don't have transit visa to Tranto . Any how my trip was excellent"
Cons: "Every thing was great"
Pros: "The flight itself was comfortable."
Cons: "The boarding process was a disorganized and took over an hour. There was a mix of people getting their passports checked and boarding. They never called for general boarding, just eventually started accepting people who got impatient. The entertainment options were the worst I've seen on an international flight in a while."
Cons: "I had my checked baggage held up in Calgary for one day. Then on the way back it was held up again in Calgary. This time it took 6 days,and no one could tell me where it was. It will be my first and last Air Canada flight."
Pros: "The 787 aircraft. What a beautiful plane"
Cons: "Calgary airport. NEVER AGAIN!"
Cons: "Engine noise unbearably loud French safety demonstration Restrictions around wearing headphones"
Pros: "Everything was as expected from a flight."
Cons: "1. The seats were tiny. 2. I almost had to check my carryon - even though it was the right size. 3. Your television and movie selections should be more diverse with diverse characters. All the lead characters in all the shows appeared the same skin color. Mix it up. 4. The driver/pilot appeared to slam on brakes after he landed. Perhaps he was afraid to pass up his gate. It was crazy scary."
Cons: "My luggage didn't arrive when I did. I had to spend several hundred dollars on cloths for me and my niece so that we had what we needed for the two days it took to get our bags."
Pros: "Left on time. Friendly staff, Great flight"
Pros: "The service was excellent. Our flight into Calgary was delayed due to bad weather in Newark so we missed our connecting flight. Because of this, the airline payed for our hotel room and for a portion of our meals. Everyone was so helpful and kind when it came to answering our questions and helping us make our experience an easier one."
Pros: "Wifi was a bonus (not free, but was good to have, and worked well). Staff was friendly."
Pros: "Quick non stop flight from Vancouver to Calgary. Has to change my flight last minute and wasn't charged for doing that. That on its own was a relief and great surprise."
Cons: "The plan was hot - no AC it was hard to sit through. The snacks on Air Canada flights get worse and worse every year. Pay more get less."
Pros: "Very smooth landing in Calgary. Almost an hour late leaving Toronto after a problem with pushing back from the gate. The pilot made up for most of the time lost."
Cons: "Didn't try the food so can't comment on it."
Pros: "Everyone was very kind and helpful. I am glad to try Air Canada for thw first time this time."
Cons: "It was late arriving in from TO. We had to pre board due to a handicapped companion and there was no time to settle with all the rest of the passengers shoving to get on due to the lateness. The majority of the flight was through turbulence. No one helped with placing bags for the handicapped in the overhead. They did not call for the wheelchair at arrival nor was there an attendant att arrival to push the chair up the ramp."
Pros: "Food has to be paid for on board- and the quality is not that great. Friendly staff willing to please"
Cons: "Flight was delayed by almost an hour from Calgary to Toronto (technical - computer issue). On the return flight from Toronto, the flight was also delayed (seat issue)."
Cons: "The boarding crew did a poor job of giving direction. In spite of the fact that boarding by zone was not specified, I was reprimanded by staff for boarding when I did. I found it very disrespectful that the staff reprimanded me for their own error. When I pointed out that they had not called a zone the ground staff lied and said they had called the zone. I strongly recommend staff receive remedial customer service training. This was an incredibly negative experience - not to mention undermined the otherwise decent experience that the Air Canada flight team provided."
Cons: "would be helpful to set up cabi lights according to destination's time. Also, no socks provided for this long flight."
Cons: "Offering "pasta" as a food choice isn't good. You might as well offer "potatoes" or "rice." Tell us what is in the pasta, what kind of sauce it is etc. Not enough details!"
Pros: "Frinedly staff. Clean cabin. Great entertainment and personal tv."
Cons: "I had seat 31k, by the emergency exit. I was told the most legroom and window seat. But I had to strch my legs to the left into my neightbor space. There was also jo window..."
Pros: "The comfort of a Dash 8 was surprising. The seats have a suitable amount of leg room which I'm actually scared to mention so they don't add an extra seat to each row to take it away. Not too much, not too small, just right for a 6 foot man to not have his knees pressed against the seat in front for the whole ride"
Cons: "Where to start? Dash 8's shake, rattle and roll for the whole trip. Felt like we could fall out of the sky at any time. Staff don't care. Split our group after rescheduling due to aircraft issues despite seats available on both connectors. Said to wait until next stop to fix. Next stop said nothing they can do since we checked a bag. Put 2 hours between arrivals just because they can. Blamed it on the computer. Did provide a $10 meal voucher. Good to know Air Canada values my total trip delay time at $2/hr"
Pros: "The flight itself was excellent, no comments there. The head stewardess was a bit stressed and bossy (not only to the passengers, but her staff too) but the other crew members made up for that with their excellent, professional attitude."
Cons: "Calgary Airport was DREADFUL!!!! The long lineups for Customs & Immigration actually caused me to miss my next flight, even though the Frankfurt flight was early and I had over 90 minutes between flights. Several passengers were expressing concerns about missing their connection, but the staff just shrugged and made everybody wait in line without even trying to organize matters. I spent well over an hour waiting for my passport to be stamped and when I finally got through and tried to locate my suitcase (which was MIA), my next flight was closed. At least my suitcase will be delivered to our home, which is a slight relief."
Pros: "Boarding was fine. The food was not good and the flight attendants sat in the back of the plane instead of bringing drinks and food for a ten hour flight. We lost a day of vacation due to Air Canada not being held accountable for the flight being late as well as sitting on the Tarmac at Haneda airport."
Cons: "We sat on a Tarmac at another airport for five hours without knowing how long we would be there. Also, there was only one crew member that was helpful. Our flight was supposed to land at 2:20 pm and did not land until 10:30 pm at Narita airport. We were not compensated and were abandoned by Air Canada. We had to sleep in the airport since everything was closed."
Cons: "No variety in menu for a long time (business class)"
Pros: "Flight was underbooked so I took an option to change my seating for more space."
Cons: "I requested a vegetarian meal and was given the exact same mediocre meal for both lunch and breakfast."
Pros: "NOTHING AND ABSOLUTELY NOTHING"
Cons: "EVERYTHING ABOUT THE SERVICE"
Cons: "Should offer meal included for a 5 hour flight which such an early check in that most of the airport restaurant were closed"
Pros: "It was quick and easy and saved me a hour drive!"
Pros: "The crew was very friendly and very attentative. There weren't many options on the menu to eat, but the item I had was delicious. (Roast beef and pickle on rye bread) I like that you have the touch screen entertainment options. Passes time on plane, and I get to watch a movie I haven't watched. Great feature."
Cons: "This one might be on the airport, but my ticket said you were at gate D34, and it ended up being on D36. There were many people confused, so I know I was t the only one. The person next to me was oversized, anyway to make the seats a bit bigger?"
Pros: "The crew was nice"
Cons: "Seating was so cramped and the plane smelt terrible"
Pros: "good take off, land off"
Cons: "charge for checked baggage"
Cons: "First you changed my 830pm departure to a 2pm departure then you had me sitting in the airport for six hours with a flight delay. ....no explanations were given for the time change or the delays. Shitty flights shitty service. If I had more options I would never fly air Canada but I'm unfortunately stuck with you."
Pros: "The desk workers at the check in were great to me in Tokyo. My original flight was delayed so there was possibility I might miss my connection. The desk worker went that extra mile to change my flight to an earlier one. Everything was completed barely in time, but she also escorted me through all the way to board the flight so they would not close the doors on me. She was awesome!"
Pros: "Direct flight most helpful."
Pros: "Loaded quickly,"
Pros: "The flight was comfortable for a long flight. The crew was very friendly and attentive. The food was good considering the air fare. The entertainment was great compared to other airlines that flight alternative routes to the same location. Compared to my other experiences with international flights this is one of the best ones overall."
Pros: "Overall outrageous fees as per usual"
Pros: "Selection of movies available for short flight"
Cons: "There were issues with the aircraft which caused an hour delay for the flight. Upon arrival (unrelated to the aircraft) there was another delay from the airport not being able to allocate an available platform to exit the aircraft."
Pros: "Boarding and loading of the plane was fine until the generator didn't want to start."
Cons: "generator broken, waited/delayed IN plane 1.5hr+, no snacks or gift certificate given. Entertainment system kept restarting as a result."
Pros: "The information screen did not work... Air Canada booth at Winnipeg staff excellent.. Calgary terrible"
Pros: "Kayak's reasonably priced tickets"
Cons: "No in-flight entertainments in the equipment (plane)"
Pros: "Generally, Air Canada is my preferred airline. Flights were smooth ."
Cons: "Not enough time for transfer in Calgary so very stressful in USA customs and security. Baggage did not make the connection and I am still without 38 hours later."
Pros: "All aspects of the actual flight were good. The flight attendants were pleasant and professional and the food choices were good."
Cons: "The flight we had booked was cancelled. Were were rebooked on a different flight - the time was good as it got us home when we were supposed to arrive. The changed flight involved an additional transfer, which was stressful because of tight timeline."
Pros: "The crew was friendly and accommodating."
Cons: "this was the first leg to Phx. Offering a seat sale, then cancelling the flight, and arbitrarily rerouting us on a milk run! After calls to AC was able to make more acceptable arrangements, with their code share United. Then United did cancelled our flight the night before and rerouted us. Bottom line, we choose AC because of the seat sale and overall time of our travel. I will likely avoid using AC in the future even if I have to pay more!"
Pros: "Boarding was awesome, arrival was awesome. Crew was courteous."
Cons: "There was no entertainment, ie TV, as I did not have an iphone to download their app. We were offered a drink, no snack."
Pros: "It was meh...."
Cons: "I got no notification that the flight was going to be 1 hour earlier"
Pros: "Airplanes, entertainment, boarding, check in"
Cons: "Food, conections"
Pros: "Boarding was fast"
Cons: "Long takeoff and seats were to close"
Cons: "We didn’t have food on our flight, but ordered it at a cost. We didn’t get the food or pay for it."
Pros: "The details about the flight info"
Cons: "THTe customer service at Charlotte airport were not friendly at all"
Pros: "My economy plus seat was good (once I finally got it) and for all the hassle they did free tv for the whole plane. THey found a new plane FAST!"
Cons: "They changed gates last minute - plane was in for maintenance and slight delay - then cancelled that plane - did the series of 15 minute additional delays. They found a new plane - changed the gates (big distance) again - and 'the computer' had reseated 1/2 the plane. DISTASTER to fix."
Cons: "I upgraded to first class in order to have a couple adult beverages but the flight attendant decided to hide and eat her meal before serving the passengers. We were more then Hal way before she made her rounds with drinks. Not a pleasant experience at all."
Cons: "crew at the airport and on the plane, not very helpful"
Pros: "Selection of films and TV"
Cons: "Late boarding, but no apology. Drinks service, but no snacks"
Pros: "Flight attendants were competent"
Cons: "The drinks for purchase were absorbant"
Pros: "Excellent customer service, flight attendants were responsive and attentive."
Pros: "I made it home alive"
Cons: "Well constancy gate changes in the airport to getting on a hot plane with no air going, then to waiting an hour for the plane to start because of the power cable (still with no air) crew didn’t give us any update from the very first one, all of a sudden we are moving, but only shortly because then we waited another 30 minutes to actually take off. Once in the air it took forever to get water, just pretzels for snacks and a horrible attitude by the staff. DO NOT DLY WITH THEM."
Cons: "Movie kept crashing and I had to restart the app"
Cons: "Flight left 5 hours hate which included 2+ hours on tarmac being fed nonsensical updates by pilot. Planes entertainment system wasn't operational"
Pros: "Pushed out on time and made it home early"
Cons: "Flight attendants were non existent. 2 water services in a 4 hour flight is ridiculous."
Cons: "The United Boarding Agent repeatedly warned about the "SMALL" carry on compartments on the CJR aircraft and literally insisted we tag our carry ons to be set aside on boarding even though we knew they fitted OK. AS A RESULT when we got to Calgary we had to wait at the over size luggage racks for our carry ons to be delivered instead of them being set up for us as we left the aircraft which is normal!! Very frustrating!!"
Cons: "They mentioned that the flight might be rough. It was not. I thought they might would offer us a to-go snack. They did not. Silly, I know, but I love air plane snacks!"
Pros: "The flight was excellent"
Cons: "Tv didn't work no entertainment options on personal device"
Pros: "The crew was working efficient and tried to respond to request"
Cons: "The plane was freezing cold. I came prepared but had to hunker down under blankets even though I had two shirts and a jacket on. This is not acceptable for any flight or airline. I caught a cold on my return trip due to this. I'm disappointed as it seemed like a newer plane. The stewardess acknowledged this but was unable to get our section to warm up. Everyone in my area of the plane was Ice cold."
Pros: "The crew were very nice and we had a safe flight."
Cons: "The seats were very hard and uncomfortable! Customers should bring a pillow."
Cons: "Didn't like having to buy food on an international flight."
Cons: "After 5 delays, 10 text alerts for boarding and gate chances flight cancelled with no rescheduling assistance. Did not have customer service representative tell us the flight was cancelled had to call 1-800 number. It was horrible."
Pros: "On-time departure and courteous crew. Smooth flying on this leg of our trip."
Cons: "I don't have any major complaints about this flight."
Pros: "It was very good for my first flight on a plane"
Pros: "Very puntual"
Cons: "On time"
Cons: "The price. It was a little expensive"
Cons: "1hr 10min. Delay on the tarmak. Late into Calgary."
Pros: "I was extremely late getting to the airport due to traffic accidents. The crew held the door open for me after security let them know I was there. I am truly thankfull!"
Pros: "The boarding process went well."
Cons: "The plane clearly had not been cleaned, not even superficially. There were stains and crumbs on the tray, there was garbage in the small seat pocket and the seat was damp. Very unpleasant."
Cons: "Flight Attendant was REALLY late. We had to delay boarding to wait for her. 15 minutes. then it took longer to wait for gate check -- green tag bag - than if I had checked the bag. when we finally got the gate check bags and headed through customs the checked bags were all on the carousel. And I have Nexus. So Customs was 3 minutes. NOT a good process. Figure it out YYC international terminal!!!"
Pros: "The stewertesses were very kind."
Cons: "One of the united crew men threw my luggage around and and actually caused severe damage to my items inside and on the exterior. He had actually broke my luggage from rough use and being thrown around. I will never fly united again."
Pros: "Nice seats - and some room to move and relax."
Cons: "Being an Air Canada customer and having bought an Air Canada ticket - I do expect that either the entertainment will be free on my iPad or included - particularly when I have to PAY to get a decent seat. It isn't right that entertainment isn't included for the extra price!"
Pros: "Ot was a short flight."
Cons: "Arriving in houston and having to walk in the rain on the tarmac, having a 3 hour lay over, Houston is in the opposite direction of florida from louisiana."
Pros: "Flights were on-time."
Cons: "They made me checked the bag at the airplane gate and it took forever to get the luggage from the baggage claim once we landed."
Pros: "It was a very good flight, everyone was happy, so no complaints!"
Cons: "Lack of leg room"
Cons: "Entertainment is very expensive... no distractions from that end for my work though...silver lining I guess. Internet is similarly very expensive"
Cons: "Put on stand-by despite booking flight months ahead of time, just because we did not check in 24 hours ahead of time."
Pros: "Good in-flight entertainment using the app. Decent staff overall."
Cons: "On our booking through Kayak, this was only listedas an Air canada flight, however, when I couldn't check in online and phoned Air canada (which took 30min), they said it was operated by United and had to check in on united.com. Why was there. o mention of this?? It took me phoning to find out what airline I was flying with! Also, a United staff person told us we didn't need to touch our bags in calgary en route tonour final Saskatoon destination, which was wrong."
Cons: "Plane caused delay"
Cons: "Not like Air Canada ... I can tell the staff are tired of their jobs. Entertainment you needed to pay for. Really bare bones"
Pros: "Co passengers friendliness"
Cons: "The tiny cup with more ice than refreshment. Small bottles of water would be great - less likely to spill over in bad weather and thirst would also be quenched. Lack of luggage space for those of us with the correct allowance hand luggage instead of all the extra large pieces because people don't want to go to baggage claims or pay for baggage. Truly their suitcase not paid for is the same as mine paid for. Difference is the inconvenience of having to keep my hand luggage at my feet because of the larger pieces filled by passengers in group 1, 2, and 3 over my designated seat area."
Cons: "Flight delayed."
Cons: "With maintenance delays, I wouldn't make any connections."
Pros: "There is professional, courteous service from beginning of the flight to exit of one's final flight."
Pros: "We arrived safely along with our baggage."
Cons: "Major weather issues so delayed boarding and flight. That's understandable, but poor, often rude, gate operations. Often no, inaccurate, or misleading information. They seemed confused, as if this were the first time event."
Pros: "The flight is on time."
Cons: "I wouldn't know since I wasn't on it and I'm still in the airport waiting for my flight. I have to try to get comfortable on the floor right now."
Airlines flying from Louisiana to Alberta have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights