Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "Service was friendly and attentive. Pilots handled the plan well and made up the time we lost due to weather delays!!!"
Cons: "The entertainment and bathroom facilities were very dated. The chicken served was less than desirable."
Pros: "Boarding was quick and leg room was much better on this flight."
Cons: "Being delayed for several hours without an explanation was very disappointing and frustrating. I was waiting at airport for 6hrs! Flight staff was not overly friendly either."
Pros: "On time"
Pros: "Efficiency, punctuality, courteous service"
Cons: "Small aircraft, for the sector."
Pros: "On time. Enough space ."
Pros: "Great airline A+"
Pros: "Friendly in-flight crew. The fight wasn't full to capacity so I had an empty seat next to me"
Cons: "The in flight entertainment was not free."
Cons: "The TSA at New Orleans airport was rude"
Cons: "The staff was rude, bored, and appeared to be bothered by any request that was made. The flight was oversold, luckily I was able to get a seat (like I had booked and planned for) but my flight was horribly long. I was stuck next to someone that was drenched in perfume, it was so bad it hurt my sinuses. Since the flight was oversold there were no seats where I could move. Not like the attendants would have helped me anyways. I will not fly United again if I can help it."
Pros: "That i got home safely."
Cons: "4 5 Hour delays accompanied by apologies with a $10 expired food vouchers."
Cons: "It was the worst flight and customer service that I have had in 50 years of flying!##"
Pros: "Couldn't have asked for more. Quick flight l. Got in early!"
Pros: "Even though we boarded late, it was expeditious. We still arrived on time or close."
Cons: "Middle seat was hard and uncomfortable."
Pros: "It went great. The service was excellent!"
Pros: "United seems to be recycling which is a good thing."
Cons: "The obnoxious child sitting behind me. He kicked the seat and pulled on the tray."
Cons: "Flight was bad and it took extra 4 hours before another one was provided. My luggage was damaged."
Pros: "Flight attendants were very helpful"
Cons: "Flight was delayed"
Pros: "The flight was comfortable with more leg room than other airlines and we actually landed 18 min early! What to go United Airlines."
Pros: "Uhhh, kinda unsanitary"
Cons: "Could've been much cleaner."
Pros: "Row 10, extra couple of inches is far more civilized."
Cons: "Didn't have the United app downloaded in time, so couldn't use the WiFi. No alternative."
Pros: "What I like it was very peaceful flight overall the staff was excellent and communicated with everyone very well."
Cons: "I really don't have any dislikes about this flight"
Pros: "Good friendly crew"
Cons: "Old plane, poor seats (even in First), no entertainment or wifi."
Pros: "Good leg room in premium economy"
Cons: "Horrible, rude service by one of the flight attendants. I was just asking for an extra glass of water. Cant believe they treat premier customers the way they do. TV did not work."
Pros: "Had to change our flight thinking we wouldn't make our connection. United assisted us in get a better flight so we would arrive earlier. Crew were very professional."
Pros: "Everything was ok"
Cons: "The clerk in New Orleans Airport was a jerk he didn't want to help us when we asked him questions. It was my first time traveling by plane."
Pros: "Quick flight"
Cons: "I know United has little control over TSA but the checkpoint at the United terminal at MSY was rediculous, stretching past check-in and almost reaching the entrance to other carrier's terminal. So many people missed their flights, I made mine with only a couple minutes to spare."
Pros: "The availability of free entertainment on the plane was a positive. The stewardess also was accommodating in giving me both a soda and water."
Cons: "We arrived 1 hour early to a line for checking bags that did not move for nearly 1 hour. There were staff behind the desk that were standing around on their phones and meanwhile there were lines longer than I have ever seen just waiting to be helped. The fact that check in etc was all in one place at the MSY is baffling. I paid ahead of time to check my bags but still had to wait in line behind people who had not even checked in for flights that appeared to be stopping in at least two destinations. Once we finally got to the counter, the staff member informed us that they were re-routing our trip. No apology was offered. When I conferred with my travel companion about the best option to re-route, the employee said "Sir I am speaking to you. Not that man." I tried to explain that this man was my travel companion who I needed to travel with because we were in-fact going to the same destination and had planned additional transportation together and that I needed to know if there was room for two people on this flight so that we could proceed onto our route together. After being interrogated about why my companion was not on my reservation, the employee told us that 12 people would not make the flight we were supposed to be on. She then took our bags (we have now been in line to check bags for almost 1.5 hours). Fast-forward to the return flight. We are supposed to depart at 7:15, but were delayed to 8pm, then 8:30, then back to 8pm, then to 8:25, then 8:40, then 9pm between the times of 11am and 8pm. Our trip to the airport that included two trains was significantly more stressful as these projected times were changed because we went from being on time to late to on time all within the span of an hour. The employees on the return flight were helpful in making up for the numerous delays but the confusion that seemed to hover over the company made me feel like nobody cared about whether we reached our destination."
Pros: "I liked crew as they treated me as good customer, thank you!"
Cons: "Their snack food I dont like it and little delayed"
Pros: "The flight was smooth and quick"
Cons: "The in-flight food was horrible. It was like bird food"
Pros: "Seats to close together, extra several inches would be much more comfortable."
Pros: "I liked the fact that United Airlines crew members at the gate and on the plane waited for all the passengers who were stuck at TSA because of the airport's issue with staffing. They were extremely accommodating and didn't seem bothered at either the gate or when I boarded."
Cons: "I understand it was a short flight but seemed like the 2 attendants were stressed with trying to have enough time for drinks. Maybe add a 3rd person. Also snacks should still be part of the flight even if it's less than a hour. We are getting a drink...why not add something like nuts"
Cons: "You all didn't have a seat nor wheel chair service for me I was from 10am until 2thats when they found another airline for me to get on and I missed my appointment due to airline over booking my seat so there I'm sending a letter of displeasing service for a refund ."
Cons: "I bought two tickets two months ago and was not able to sit with my girlfriend on the return trip home. There was no option to select seats upon purchase. We had a great vacation but the end was soured by having to sit apart from each other. This should never happen. If you purchase multiple seats you should automatically be seated with them."
Pros: "On time!"
Cons: "No complaints"
Pros: "Staff was awesome!!!!"
Cons: "We were told multiple times it "wouldn't be much longer" until we got going...2 hours later we were still at the gate. The only thing done to make this time easier was to give all passengers free TV for the duration of the flight. Wow, thanks. I was lucky my layover was 2.5 hours so I just made my connection. Most other connecting passengers were not so lucky. Pay the extra money to take a better airline."
Pros: "We got in almost 30 minutes early."
Pros: "Beverage service"
Cons: "Wifi should be free"
Pros: "Flight way too full. No room for carryons, yet stupid people wouldn't check bags leading to long delays in boarding."
Cons: "I still think it's wrong for airlines to charge for food so I didn't buy any."
Pros: "I liked the promptness of each flight and the crew was nice to! My only problem was witnessing the abuse of my luggage by the ground crew it was blatant and very inconsiderate!"
Cons: "What I didn't like was watching my bag get deliberately mishandled right in front of me by the ground crew! I was not pleased or impressed with the way United trains there ground crew! It was so purposeful and blatant and I pack some sinceative electronics that are not cheap and do not need to be dropped from a five foot free fall to the hard ground!!!! This was on my flight from Los Angeles to San Diego!"
Cons: "The seats were very very uncomfortable. I had severe back pain the rest of the day and all night."
Pros: "Very quick and very efficient"
Cons: "Flight was cancelled from LAX to SD."
Pros: "Direct flight"
Cons: "The plane sat on the tarmac for 2 hours at NOLA before anyone could board. Plenty of open gates."
Pros: "Inexperienced pilot could not fly, nor land plane smoothly! Winds were 10 miles an hour. I have flown in winds of 60 miles per hour and the landing was better!Shame on United budget crunchers!"
Pros: "United or American Airlines flights are always late or canceling with no accommodation. Has very bad logistics, nor do theremember personnel seem to care!"
Pros: "It was comfortable and inexpensive. I have used my United lounge card during my lay over for another Qatar flight."
Pros: "Nobody sittin on side of me"
Cons: "No leg room"
Pros: "The first flight United 737 have tv's so I didn't miss none of my shows"
Cons: "I can't say I didn't like anything about it"
Airlines flying from Louisiana to Bimini have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights