Daily cleaning, installation of cabin HEPA filters on flights from Louisiana to Málaga
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Scores according to KAYAK customer reviews
Pros: "The cleanliness and the seat arrangements"
Cons: "Snacks could have been given & Small bottled water."
Pros: "Always a friendly crew"
Cons: "A slight delay that they could have been quicker to alert us of"
Pros: "Entertainment Screen in the seat back in front of me"
Cons: "Deplaning. On one of my other flights this week they released us 3 rows at a time to limit social distancing. Thought that was going to be the norm but I guess not."
Pros: "Ground crew was great, they kept us informed about our 3 hrs delay"
Cons: "Get a crew in in less than 3hrs Some people has plans"
Pros: "Very friendly"
Cons: "Everything was perfect"
Cons: "boarding, seating, entertainment"
Cons: "I had my period and desperately needed to use the bathroom. We were told to stay in our seats The entire flight even though there wasn’t much turbulence. The flight attendant yelled at me over the intercom to return to my seat when I tried to get up so I ended up bleeding through my tampon."
Cons: "Wheel got stuck during takeoff. Had to fly standby to get home. Originally told I would not get home that day. It was 8 am"
Cons: "Sat on runway when we landed took forever to get to gate. Late on a non stop w good weather"
Pros: "It was acceptable."
Cons: "A bit of food would have been nice on a 5 1/2 hour flight!"
Pros: "Nice aircraft once I got to Texas. From my hometown the plane was kind of old."
Cons: "Well they lost my luggage after my original flight was delayed 2+ hours. Rebooked my flight but never communicated to me whether they would handle my bag transfer or if I needed to go get them myself From the baggage claim to put into the correct flight. So I had no clothes..."
Pros: "Nothing, the flight was cancelled and we missed our friends 70th birthday celebration."
Cons: "Staff at the ticket counter were curt, rude, and patronizing. They were ill equipped to deal with the situation."
Pros: "Width of the seat is nice"
Cons: "Boarding process is not great and delays while already boarded are terribly frustrating"
Pros: "The screens allowing us and our children to be entertained in the plane."
Cons: "Not had our plane delayed for over an hour."
Pros: "Movies were great!"
Cons: "They didn’t give customs forms until exiting the plane. Caused huge problems for everyone. Sandwich was still frozen inside."
Cons: "Snack options aren’t good."
Cons: "The guy who’s checking me in he’s very kind.he is so nice person."
Cons: "Space in seats"
Pros: "The customer service on British Airways is excellent. The meal served on the overnight flight was wonderful."
Cons: "My original flight was rerouted due to a connection delay. They lost our baggage due to rerouting our flight from American airways. We were told that our bags would be delivered the same day and we are still waiting on our bags."
Cons: "Seats were small"
Pros: "organized boarding, quick and professional, flight crew was awesome, very comfortable flight, much appreciated no"
Cons: "No entertainment options on 2+ hour flight. Would have been nice to have."
Cons: "Our connecting flight to New Orleans was cancelled and we had to rent a car or wait until the next flight out which was 5pm the next day. We opted to rent a car and Had to cancel our return flight home to be refunded. American Airlines cancelled multiple flights and were in total disarray. Still waiting to see if they will honor the refund"
Pros: "Crew was courteous Boarding was effortless thanks to the AA app"
Cons: "Multiple flight and boarding delays Aircraft needs cleaning/update"
Pros: "Availability of WiFi"
Cons: "Tightness of seats especially with so many people coughing."
Pros: "Airplane food was good"
Cons: "I was in the air 24hr, the trip was as good as it gets."
Pros: "Helpful crew - courteous in their attitude towards customers and helped tight connections get out of quickly from the rear of the plane. Smile was on for each interaction."
Cons: "Flight was delayed by 50+ mins. The exit row announcement was made twice asking customers to acknowledge verbally which was probably a communication faux pas."
Pros: "Why does a plane run out of Food and wine?"
Pros: "I arrived in Sydney the day I was supposed to. Everything else was a let down and was not what I paid for."
Cons: "American Airlines cancelled a flight because of ‘weather’ from Msy to dfw, all other flights from Msy to Dallas operated on time but were sold out. We were re booked flying through San Francisco, missing out on flying on qantas, which is what I had paid for since they are a premium airline. We were booked on virgin America and then United for the international flight. United charged us each for 2 bags totalling $150 each, despite we booked a ticket with qantas which allows 2 bags each. Virgin America honoured our 2 bags, but united refused to. United also has service and aircraft which do not match the levels of qantas which I has specifically sought out. I could not eat some of the food because of the poor quality, and this is something I’ve never done before on an international flight. Additionally their were a lack of amenities on both flights, and no food vouchers despite our travel delay of over 5 hours. This whole ordeal has cost me money, worktime, and created a lot of stress to where I have had to cancel meeting on my arrival in Sydney."
Pros: "Good service . Timothy was excellent . Hostess ."
Pros: "Excellent flight. No complaints!"
Cons: "Flight was delayed 2 hours, then moved to the next morning at 6am. Before we got to the hotel, the flight was pushed back to 8am. All for mechanical reasons. We've flown this route before, and have had an abnormally high number of mechanical issues. They seem to use older planes for these shorter flights, and it really shows. Technology could really help ease these situations. American's app does not allow you to look at rebooking options, so we had to stand in line for a solid 30 minutes to speak to an agent. Since it was the last flight of the night, there were only 3 agents there to help an entire plane's worth of people. Calling American didn't help. They couldn't help with hotel/food vouchers. These types of vouchers seem like something else that could be distributed through the app or electronically, eliminating the need to stand in line and grow increasingly frustrated. To add to the fun, the vouchers were not event enough to get a hot dog and drink for dinner, then a coffee and pastry for breakfast. Once we got the vouchers, trying to get to the hotel was a disaster. They had 1 van, so they could get about 10 people every 30 minutes. We just took and Uber, and were eating in the restaurant by the time others were still arriving from the shuttle. There was no one from American there to help coordinate with the hotel or shuttle. We were like blind sheep wandering around looking for the van. Finally, arrive for the flight the next day, and they start boarding about 10 minutes before the 8am takeoff time. So, of course, we were late getting off the ground. Then, when we arrived in Dallas, our gate was occupied by another plane, so we got to sit on an old plane for an extra 30 minutes until another gate opened up for us. Really, other than crashing, not much else could have gone wrong. Made American look completely incompetent...which is happening more the more we use them. Next time, I'll pay a higher fare to fly with Southwest."
Pros: "Very smooth fast check in"
Cons: "The food"
Pros: "Boarding process was smooth and fast"
Cons: "Do you think airline management sits around boardrooms to brainstorm ways to torture its passengers more? The seats and the leg room are ridiculous. It's gotten to much worse recently."
Pros: "Older smaller plane, no wifi"
Pros: "expected rough ride due to weather, but flight was very smooth. Pilot was great, and made good time!"
Cons: "a bit of a delay to weather, but that is understandable"
Pros: "Crew was very friendly, flight arrived ahead of schedule, planeside check-in for baggage was expedient"
Cons: "The plane departed at least 15 minutes late but the departure time was never updated to indicate the flight was delayed...even when it was ten minutes past the beginning of boarding and the plane had not even arrived yet. Felt like an exercise to improve flight scorecard performance. The flight landed at least fifteen minutes early...but we didn't have a gate..and ended up departing the planeapproximately on time...but planeside checked baggage took almost thirty additional minutes to finally return to the plane full of waiting customers. Felt way too long....and the ground crew didn't seem to appreciate that most people had a connection..."
Pros: "Plane clean"
Cons: "Seat assignment process totally sucks. Wasn't possible to sit with partner even though we checked in day before. Line management at gat abysmal"
Pros: "THE SEATS WERE COMFORTABLE AND CREW AND VERY ATTENTIVE."
Pros: "Permiten facturar el equipaje de mano ya que el vuelo suele ir bastante lleno."
Cons: "No hay tolerancia con los kilos facturados. El equipaje pesaba 51 libras y me hicieron quitar peso para después aceptar que facture ena puerta de embarque."
Cons: "Inattentive flight attendants, overhead space was not well managed. Cash only"
Pros: "The flight was on time and comfortable"
Cons: "That I paid for luggage when most people waited until they were told while boarding so they checked the baggage for free even though it was obviously too large. Maybe it should be checked closer when checking in before going through security."
Cons: "Sat on tarmac for 1hr and 20 minutes since tower mix up and plane was bigger so confusion on seating. I feel stressed cause I will be missing a full day of work because of this delay and pretty pissed off. Would like some sort of compensation"
Pros: "Great seats."
Cons: "Customer service both over the phone and in person not very helpful to ensure connecting flights were made. Much better experience with Southwest in regards to coordinating delayed flights. AA could have done a much better job to ensure more flyers made thei connecting flights."
Pros: "the crew was nice and helpful, the seat had a lot of room"
Cons: "The plane seemed old and didn't have the features I expect in first class"
Pros: "Left on time arrived on time"
Cons: "Air conditioning didn't work on Charlotte to ft wayne leg."
Pros: "Everything was on time. American sometimes has free movies you can watch"
Cons: "Nothing. Everything was good"
Cons: "6 hour delay"
Cons: "I purchased a round trip ticket to Miami for my infant son and I to accompany my wife on her business trip. First off, there was a 2.5 hour delay. The flight was overbooked. The lady at the ticket counter would not switch my seat to be seated next to my wife and 4 month old infant. Luckily the gentleman beside her was willing to switch seats so that she could comfortably breast feed our son. My checked luggage was severely damaged. The side of the luggage was caved in and one wheel was completely ripped off while the other was partially damaged. A cart had to be rented in order to transport the broken suitcase through the airport to the rental car service area where we picked up our car. The infant car seat belonging to a $180 traveling system was damaged and is missing pieces that secure the broken canopy. We were rudely advised by a staff member to file a report as she pointed in the general directional of a line a mile long. We have been advised by the manufacturing company to discontinue the use of this car seat because it is no longer considered safe for the baby to travel in. Should we ever be involved in an accident, the car seat would likely fail to ensure the baby's safety due to the mishandling by American Airline employees. Unfortunately since the flight was ridiculously delayed and my son was ill, we were unable to file the report. My wife has since contacted American Airlines via telephone and intends to write them a formal written complaint."
Pros: "On time"
Pros: "Friendly crew, comfortable seats, good boarding process!"
Cons: "Did not honor easy boarding!"
Pros: "Flight was on time."
Cons: "When I bought the ticket, checked bags were included in the price. When I got to the counter, they said no and I paid $80, which was more than the flight for two cost. When I tried to use my frequent flyer account to pay for the bags, they said I couldn’t, although I had over $200 in credit. Very bad service! Very bad!"
Pros: "Crew was very nice"
Cons: "Our luggage was not put on the plane and was left behind. It was delayed about 36 hours but when we got it 3 new shots and one perfume was stolen."
Pros: "I could not travel to Miami due to Iberia did not assigned the seat with my children."
Cons: "The lack of education and polite of the Stewart is a minus on that airline"
Cons: "Awful awful baggage collection in Madrid - longer than. One hour"
Pros: "Tv, food, blanket with pillow"
Cons: "Everything was wonderful"
Cons: "The transfer in Madrid was ridiculous. They could not find a bus to transport passengers and no one had any clue."
Cons: "USB outlet not working seat 21D"
Pros: "El avión estaba ok"
Cons: "A raíz de una huelga en Argentina que se declaró el 14/5 tardaron más de 10 días en comenzar a re programar los vuelos. El call center te da información falsa ya que no tienen idea de lo que ocurre. Re programado el vuelo para salir después de la hora 24 del día de paro, habilitaron 4 counters"
Pros: "Nothing special."
Cons: "The seats are awful."
Pros: "Very personable"
Cons: "Delay in Madrid -"
Cons: "Todo estuvo excelente!!!"
Pros: "They have badest customer service becouse i want extended my way back to chicago they did not talk to me as customer but every time call they hand off the phone more then 3 times i will not fly again with this plane"
Cons: "My entertainment console went out right after takeoff. I can’t sleep on a plane, and I waited 5 hours for the attendant to finally reboot it. And one rather surly, overweight attendant with attitude"
Cons: "No hay distraccion ni almimentacion,. El vuelo era largo de 2:45 h y siendo iberia pense que seria mucho mejor que ineria express"
Cons: "Legroom a little scarce on a 12-hour flight, even though I'm only 5'7" tall."
Cons: "Awful. My departing city (ZAG) was unable to process tickets for my connecting flight. Upon arrival to (MAD) the gate agent was distributing tickets on a 1st name basis. Literally just handing out tickets without verifying IDs. Not all us PAX received a ticket and were instructed to go to the customer service desk, all the while boarding was ACTIVE at the gate. While at the customer service desk, Iberia showed little attention and/or urgency for us folks who did not have our connecting flight credentials. I finally received a hand-written ticket to board an international flight. My original seat selection was not honored. The overall flight experience was poor and NOT enjoyable."
Cons: "We didn’t go"
Pros: "Food, Entertainment was state of the art for airlines that is, wine and beer available as choices"
Cons: "No so friendly staff but OK, I've noticed other major airlines trying a little harder. but it was OK. It was difficult changing seat assignments and checking in online,"
Pros: "First flight ever where water or coffee we’re not offered. Good cart came out. Nothing offered. 3 attendants? To do what??"
Cons: "No beverage or food offered"
Cons: "Our seats was almost the last seat of all our flights, even we checked in very early."
Pros: "The business class seat was extremely comfortable."
Cons: "The touch-screen was very difficult to navigate. It didn't respond very well when touched."
Pros: "Almost nothing!"
Cons: "Seats small and uncomfortable. My seat did not recline for 8 1/2-9 hours (middle seat-even after told it was a good seat). My sons entertainment screen did not work for the last 3 1/2 hours. The stewardess’ didn’t even respond to the call light and after myself and sister walked back there, nothing was done. Stewardess’ sat and talked in the back and never walked around. When the finally brought drinks, never even asked why the light was on. They also were extremely unfriendly because our incoming flight from Malaga was late . All 4 pieces of luggage missed the flight and in NYC we had to ask for robes to sleep in and tooth brushes. we felt horrible flying the next day. Three pieces of luggage came 2 days later that we had to go back to airport to get. The fourth was delivered one week later with only 3 wheels!"
Cons: "Movie options weren't that great; I couldn't Buy extra baggage online because I didn't book directly through Iberia (not my fault that BA didn't fly this route and I didn't know it and it costed extra at the airport)"
Cons: "I was late to catch my plain to San Francisco 5 minutes because it was too much people at customs and the plain coming from Madrid was 15 to 20 minutes late due to the bad weather. The plain was supposed to departure at 6:30pm and I got there at 6:20pm the agent at the gate told me that the doors were closed and she gave me a plain ticket for the next flight to San Francisco."
Pros: "Decent flight"
Cons: "No snack, no drink, no entertainment - not the end of the world on a short flight, but they're categories you asked about"
Cons: "Food could have been better."
Cons: "After a delayed flight coming to Madrid, I was faced with an unbelievably long boarding control line, it seemed clear that I would miss my flight! Crew then stopped all people from going up to the security check point except those headed to London! But I was going to miss my flight to JFK also. This process was so poorly managed!!!! The crowd became very angry, some people even started pushing, yelling and becoming violent. I feared for my safety. I pleaded with a crew member to let me through, and eventually she did, but the process was frightening and chaotic!!!"
Pros: "Overall everything was fine. AA airport crew in St. Louis was amazing helping me with a mistake in communication"
Cons: "My flight itinerary was changed I received no notification of this change. Lost my flight. AA airport crew saved the day"
Pros: "Iberia is fine"
Cons: "Kayak booked through Webjet. Flights changes. Webjet never contacted me. Found out when checking in. Spent hours on phone getting rebooked right before travel."
Cons: "Gate agents never seem to recognize how difficult it is to hear announcements when there are anout 100 people milling around the gate and chatting. Boarding announcements need to be loud, clear, and spoken slowly. Repetirion wouldn't hurt."
Pros: "the food and the entertaiment"
Cons: "long trip"
Pros: "not budget airline"
Cons: "nothing different with budget airline, small seat, paid food and seat..."
Cons: "Very limited room to move. Rather impersonal"
Pros: "The crew were friendly and helpful."
Cons: "I think the Brie cheese I ate made me sick afterward. I wish the staff had brought water around more."
Pros: "The crew was AMAZING"
Pros: "The flight delayed for 2hours. I required the blanket but it was used with lots of hairs not really hygienic. The crew was not friendly and kind of rude."
Pros: "All went well!"
Cons: "They claimed my reservation had been cancelled, I had to call the airline, they showed I was still confirmed. this wasted a lot of time and i almost missed my flight."
Pros: "Space, meals, movie selection"
Pros: "Very cheap flight, they fed us a lot on the flight including ice cream and lots of leg room."
Cons: "Seats do not recline. Not even water was offered."
Pros: "In flight entertainment"
Pros: "Good selection of movies"
Cons: "Hot on the plane unbearably hot"
Pros: "Good entertainment options of HBO series!"
Cons: "We did not have an option to upgrade as there was not a British Airways representative at the desk prior to boarding. After knowing that it was not a full flight, having the option to upgrade would have made the flight experience bearable."
Pros: "Crew was outstanding. Flight was early, which is nice. Nice to have food service, but better choices could have been offered."
Cons: "The plane is old and needs to be updated with WI FI and USB ports."
Cons: "Iberia elected to upgrade me to business class for around 70 dollars, to which I agreed. However when boarding my plane they made me wait around for 10 minutes, finally informing me that my business ticket was downgraded to economy because of a "full flight". Which is pretty ridiculous on it's own. But it doesn't end there unfortunately. When I asked how I could get my money back for the faulty ticket they sold me, they wrongly informed me of not one, not two but three desks where they could help me. After running around the airport for about an hour, and having equally useless conversations each receptionist basically told me I was out of luck and I should just call customer support and beg for my money back. So here I am, I basically feel stolen from. As far as I'm concerned I will be willing to go completely out of my way to avoid Iberia Airlines."
Airlines flying from Louisiana to Málaga have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Louisiana to Málaga
Masks required on board, masks provided on flights from Louisiana to Málaga
Social distancing seating
Middle seats unavailable to book on flights from Louisiana to Málaga
Testing for antibodies, testing for symptoms for flights from Louisiana to Málaga
Waiving of change fees. Search flexible flights from Louisiana to Málaga