Cons: "Need display screens for entertainment."
Pros: "Excellent crew."
Cons: "Gate agents were a little snippy."
Cons: "No social distancing at all while boarding and exiting the plane you must keeplpeople in their seats !!! I love your airline although I usually just pick the best deal but it’s always a pleasure when that option is also delta"
Pros: "Mal servicio; compre un tickets que no permitía escoger los asientos y nos seleccionó la última fila en cada vuelo. La diferencia entre ser priority y regula es bien marcada"
Cons: "Mejor trato a todo pasajero; se reconoce las ventajas de estar en primera clase pero el servicio debe ser excelente"
Pros: "No issues with this flight."
Pros: "Decent entertainment options and snack offerings."
Cons: "Last 6-8 rows were vacant and for some reason Someone was still seated directly next to me. Why on earth the flight attendants (otherwise great) didn’t make an announcement that there was no need to share a row and encourage people to spread out is beyond me. I mean this is the only flight I can remember in a decade that wasn’t nearly or fully booked, you’d think they’d emphasize that. Instead I got to be trapped like it was a full flight next to a guy with no concept of personal space."
Pros: "Good entertainment options"
Cons: "Overall okay crew, but some very rude members"
Cons: "No US airline seems to have figured out how to board without long line in the jetway. But not a big deal."
Pros: "Delta flight are always comfortable."
Cons: "Not having a 3 hour delay."
Pros: "Exit row seating for no extra charge"
Cons: "Seat mate not friendly"
Pros: "The crew is always smiling and ready to help you and I really like that."
Pros: "Actually leaving the airport after 2 hours late was the best part."
Cons: "Not be hours late. And then when you finally land have to wait longer for an open gate cause they're doing work on the other ones. A lot of poor planning on this trip. Very disappointed in this experience cause I love to fly."
Pros: "Excellent crew!"
Cons: "Need better snacks."
Cons: "I fly regular this was an excellent flight"
Pros: "Sat in the Key West airport for five hours because of delays. Somehow the other airlines managed to get their people on and off the island. Although they say they can’t land in a 25 mph crosswind we were watching the weather. It mostly stayed below 20 mph for hours before departure"
Pros: "It is a short flight, no inflight service but we boarded quickly and deplaned the same."
Cons: "Had to wait for some of the flight crew but that isn’t anybodies fault"
Pros: "Quick flight"
Cons: "Old plane"
Pros: "wow, got in 3 minutes early, its a short flight, but its no joke trying to get out of ATL on time! Great job!"
Pros: "Food and entertainment were non-existent since the flights were so short and on smaller jets.....so I guess 1star isn't really fair, but there was no option for N/A Flight attendants were friendly. VPS-ATL lead attendant was very sweet to a passenger in front of us who was on her first flight alone with her child to go to her fathers funeral in the Philippines. She also thanked a soldier for her service. Love these little touches."
Cons: "I'm so used to the nice screens with free tv games and flight tracker and really missed that on this trip. I'm glad I decided not to pay to upgrade to comfort + this trip for the first time in a long time."
Cons: "Full flight. We weren’t able to chose our seats and were put in middle seats in different rows."
Pros: "I got home on the day I planned."
Cons: "This is the second time we've flown from NYC to SC on Delta and it's the second time they messed around with the departure time. We actually got back to SC pretty much on time but the confusion is aggravating and stressful when you're ready to get where you are going. Both times we got to SC when scheduled and Delta appears to think that makes everything fine. Not quite..."
Pros: "The check-in agent was very nice and patient"
Cons: "Our flight kept on getting delays, we were seated separated, a kid was hitting my seat during the whole flight even after skiing the mother to stop her child, not sure what is the solution there but I would suggest that in your announcements in the beginning you could mention a rule of respect to others like in the movies a little subtle regulation about other passengers space respect."
Pros: "Incredible service, great entertainment options, comfy seats"
Pros: "The seats had plenty of leg room and the crew was was very kind."
Cons: "My seat was uncomfortable and I was seated in the only row of the aircraft without entertainment for a four hour flight. Then on top of that the passenger next to me removed his shoes and you could smell his feet from a mile away but the flight attendants never requested for him to replace his shoes."
Cons: "Not being to check our tickets on line"
Pros: "Getting off the plane"
Cons: "Boarding was a mess Seats had no leg room Flight attended was a jerk"
Pros: "Very nice and courteous crew."
Cons: "Lady at the gate was a bit standoff Ish and the delays were an annoyance."
Pros: "Loved how close the gates were"
Pros: "Everything went smoothly. The staff were friendly, the flight fast and calm."
Cons: "Nothing that can be done, just tough being 6'5" in a connection plane."
Pros: "Normal flight with every seat filled. I liked the icw.cream bar they served."
Cons: "Small seats. Dirty air."
Cons: "Got in over an hour late. 140am"
Pros: "Smooth quick flight."
Cons: "I had to rebook as opposed to it being done by Delta. Cancelation was due to equipment."
Pros: "boarding process was good food was okay not great not bad entertainment was good flight attendants and service excellent"
Cons: "food could have been better but arriving to destination safely is most important"
Cons: "Seats not very comfortable-very close quartered"
Cons: "Delayed 2.5 hrs. The next flight to Atl left and reached earlier"
Pros: "Flight was comfortable. Short, sweet, and landed before I knew it. Boarding was a smooth process."
Cons: "The flight crew and service on the plane was fine. My biggest complaint was at the baggage drop off at the airport, where there was quite a long line without any crew members assisting us. A five to ten minute wait is fine, but a fifteen minute wait, with only three crew members compared to the other airlines? By the time I dropped off my baggage, the other airlines were finished with their customers, and there was still quite a line behind me."
Pros: "The crew was very nice, professional and overall excellent."
Cons: "I don't care for the MD planes."
Pros: "The crew was very cheerful"
Cons: "No entertainment and uncomfortable seats (at least for trying to take a nap)"
Pros: "Very nice entertainment and staff"
Cons: "No food, no entertainment."
Pros: "Everything else fine."
Cons: "Made me check my bag - even though ther was plenty of overhead bin space."
Pros: "It only took them 10 minutes to turn things around to make up time for the delay."
Cons: "The seat pockets were not cleaned."
Pros: "Pilot got us back safe through some bad turbulence, the flight was shaky from start to finish. They gave extra snacks, were attentive to any needs. Would definitely trust Delta pilots again. Also with this being a connecting flight, it was nice that the group of five I was in was given an entire row to ourselves."
Pros: "Seating was nice...comfortable. Lighting was good, captain wasn't too chatty :)"
Cons: "This flight attendant was just terrible. Wish I could remember her name for this review... She had about half of the First Class cabin offended as soon as meals started getting served - I didn't see ANYONE around me that got what they asked for, and then when people stated the issue, she didn't respond very well. I tried to take things in stride (first world problems?) but it is a bummer to pay extra for the first class treatment and then to not have that great experience, especially on back to back 5ish hour flights."
Pros: "Repair took just under an hour which I think is very good considering the paperwork that is involved. We were informed and everyone on the plane seemed to understand so the handling of the event must have been exceptional..."
Cons: "we took off 45 minutes late, business trip, but a slack day prepping for tomorrow, so still no big deal. Besides we picked up an hour by the time zone change. Im good!"
Pros: "Flying Delta is always a great. Gate agent and crew are top notch."
Pros: "Smooth ight"
Cons: "Need to add cabin service"
Pros: "The flight was short."
Cons: "I got fussed at going to the bathroom because the threat of turbulence was coming. We left later than the departure time."
Cons: "AA needs to standardize their WiFi. Sometimes it is boingo, GoGo, or Panasonic or something other. Each has a different way of logging in. It is way too complicated. Sometimes you can watch on the iPad in a browser, other times you need a flash player or the AA app. Have a common way of at least accessing the internet, otherwise it can take 10 minutes to log in if switching from a GoGo yo Panasonic service. It is just too difficult and buggy. I am glad I don’t actually pay for the internet."
Cons: "boarding, seating, entertainment"
Cons: "Truth is they practice in like cattle. I ended up sitting next to a ginormous woman. It was a very uncomfortable flight from DC to Charleston. Come on American you're better than that quit using such small planes!"
Pros: "Crew was great! Flight was smooth and on time!"
Cons: "Air conditioning!!!"
Pros: "Nothing, the flight was cancelled and we missed our friends 70th birthday celebration."
Cons: "Staff at the ticket counter were curt, rude, and patronizing. They were ill equipped to deal with the situation."
Pros: "Movies were great!"
Cons: "They didn’t give customs forms until exiting the plane. Caused huge problems for everyone. Sandwich was still frozen inside."
Cons: "Nothing you could do, it was a maintenance issue."
Cons: "Snack options aren’t good."
Cons: "More space for carry on luggage"
Pros: "Best leg room last leg."
Cons: "Nothing specific."
Cons: "Space in seats"
Pros: "Everything went smoothly. The flight landed early."
Cons: "Seat back in economy was uncomfortable for a shorter person. The head rest pushed my head so far forward that my back and neck were curved so much it caused upper back pain."
Pros: "Not a challenging process from beginning to end."
Cons: "Aircraft seating was terrible! Seats were way too close together. Seats were uncomfortable. Couldn’t even get an entire soda from the attendant. Made me remember why I dislike flying."
Pros: "Flt on time & comfortable. Crew outstanding!!"
Pros: "Crew was courteous Boarding was effortless thanks to the AA app"
Cons: "Multiple flight and boarding delays Aircraft needs cleaning/update"
Pros: "Availability of WiFi"
Cons: "Tightness of seats especially with so many people coughing."
Pros: "Liked the flight. Very nice crew."
Pros: "Left on time and got us to Dallas safely"
Cons: "Due to weather (not your fault) arrival to Dallas was delayed and we nearly missed connection"
Pros: "Why does a plane run out of Food and wine?"
Pros: "I arrived in Sydney the day I was supposed to. Everything else was a let down and was not what I paid for."
Cons: "American Airlines cancelled a flight because of ‘weather’ from Msy to dfw, all other flights from Msy to Dallas operated on time but were sold out. We were re booked flying through San Francisco, missing out on flying on qantas, which is what I had paid for since they are a premium airline. We were booked on virgin America and then United for the international flight. United charged us each for 2 bags totalling $150 each, despite we booked a ticket with qantas which allows 2 bags each. Virgin America honoured our 2 bags, but united refused to. United also has service and aircraft which do not match the levels of qantas which I has specifically sought out. I could not eat some of the food because of the poor quality, and this is something I’ve never done before on an international flight. Additionally their were a lack of amenities on both flights, and no food vouchers despite our travel delay of over 5 hours. This whole ordeal has cost me money, worktime, and created a lot of stress to where I have had to cancel meeting on my arrival in Sydney."
Pros: "Good service . Timothy was excellent . Hostess ."
Pros: "Excellent flight. No complaints!"
Cons: "Flight was delayed 2 hours, then moved to the next morning at 6am. Before we got to the hotel, the flight was pushed back to 8am. All for mechanical reasons. We've flown this route before, and have had an abnormally high number of mechanical issues. They seem to use older planes for these shorter flights, and it really shows. Technology could really help ease these situations. American's app does not allow you to look at rebooking options, so we had to stand in line for a solid 30 minutes to speak to an agent. Since it was the last flight of the night, there were only 3 agents there to help an entire plane's worth of people. Calling American didn't help. They couldn't help with hotel/food vouchers. These types of vouchers seem like something else that could be distributed through the app or electronically, eliminating the need to stand in line and grow increasingly frustrated. To add to the fun, the vouchers were not event enough to get a hot dog and drink for dinner, then a coffee and pastry for breakfast. Once we got the vouchers, trying to get to the hotel was a disaster. They had 1 van, so they could get about 10 people every 30 minutes. We just took and Uber, and were eating in the restaurant by the time others were still arriving from the shuttle. There was no one from American there to help coordinate with the hotel or shuttle. We were like blind sheep wandering around looking for the van. Finally, arrive for the flight the next day, and they start boarding about 10 minutes before the 8am takeoff time. So, of course, we were late getting off the ground. Then, when we arrived in Dallas, our gate was occupied by another plane, so we got to sit on an old plane for an extra 30 minutes until another gate opened up for us. Really, other than crashing, not much else could have gone wrong. Made American look completely incompetent...which is happening more the more we use them. Next time, I'll pay a higher fare to fly with Southwest."
Pros: "Very smooth fast check in"
Cons: "The food"
Pros: "Older smaller plane, no wifi"
Cons: "American after 4 hours delay cancelled the flight, AA refused to accept responsibility and refused to book me with another airline (my daughter was having surgery the next day and I was supposed to take care of her) I sent an email asking for them to cover the cost of my last minute ticket with the other airline, and they had refused. I will never fly AA again."
Pros: "Timely and prepared flight."
Pros: "expected rough ride due to weather, but flight was very smooth. Pilot was great, and made good time!"
Cons: "a bit of a delay to weather, but that is understandable"
Pros: "Crew was very friendly, flight arrived ahead of schedule, planeside check-in for baggage was expedient"
Cons: "The plane departed at least 15 minutes late but the departure time was never updated to indicate the flight was delayed...even when it was ten minutes past the beginning of boarding and the plane had not even arrived yet. Felt like an exercise to improve flight scorecard performance. The flight landed at least fifteen minutes early...but we didn't have a gate..and ended up departing the planeapproximately on time...but planeside checked baggage took almost thirty additional minutes to finally return to the plane full of waiting customers. Felt way too long....and the ground crew didn't seem to appreciate that most people had a connection..."
Pros: "Service, attitude, great hospitality. Was never treated this nice on any flight ever."
Cons: "Fact that I have to fly different airlines in the future"
Pros: "We made it home."
Cons: "The entertainment system in my seat didn't work. Seat 19D on flight 2580 from MSY to LAX."
Pros: "THE SEATS WERE COMFORTABLE AND CREW AND VERY ATTENTIVE."
Cons: "Inattentive flight attendants, overhead space was not well managed. Cash only"
Pros: "The crew was friendly helpful an our pilot had a sense of humor which is always a plus!"
Pros: "Short duration"
Cons: "Didnt have a seat assignment for me. Told me the flight was overbooked... paid long in advance. Disappointing, finally finally found a seat."
Pros: "Everything was on time. American sometimes has free movies you can watch"
Cons: "Nothing. Everything was good"
Cons: "I got stuck in DC overnight and I was not provided with a hotel or meal voucher:"
Cons: "The flight never happened, so all in all, things we're pretty terrible!"
Pros: "Crew was ok, did their best considering the circumstances, but even they were getting aggravated and were short with the passengers near the end."
Cons: "The Washington airport is horrible. The gate we left from was not a gate but a series of doors that buses came to. This wouldn't be so bad if they were able to handle it in an orderly way, but the airport showed complete incompetence in organizing anything and there were people everywhere trying to find the right door which kept changing on them, and the times kept changing...it was a mess. Then, when we finally got on the plane and were about to take off, the air traffic control tower called and said that their flight path was incorrect and to not take off...but didn't give them a new flight path for nearly two hours as we sat on the runway. Nationalize the airports in DC, fire the whole lot and start fresh, I'd say."
Cons: "I purchased a round trip ticket to Miami for my infant son and I to accompany my wife on her business trip. First off, there was a 2.5 hour delay. The flight was overbooked. The lady at the ticket counter would not switch my seat to be seated next to my wife and 4 month old infant. Luckily the gentleman beside her was willing to switch seats so that she could comfortably breast feed our son. My checked luggage was severely damaged. The side of the luggage was caved in and one wheel was completely ripped off while the other was partially damaged. A cart had to be rented in order to transport the broken suitcase through the airport to the rental car service area where we picked up our car. The infant car seat belonging to a $180 traveling system was damaged and is missing pieces that secure the broken canopy. We were rudely advised by a staff member to file a report as she pointed in the general directional of a line a mile long. We have been advised by the manufacturing company to discontinue the use of this car seat because it is no longer considered safe for the baby to travel in. Should we ever be involved in an accident, the car seat would likely fail to ensure the baby's safety due to the mishandling by American Airline employees. Unfortunately since the flight was ridiculously delayed and my son was ill, we were unable to file the report. My wife has since contacted American Airlines via telephone and intends to write them a formal written complaint."
Cons: "Bumping passengers with seated tickets so you can fly additional crew elsewhere is 100% unacceptable. Luckily I got on the flight last minute but only after dealing with extremely unprofessional staff/supervisors at the gate"
Pros: "The crew was wonderful and ny seat had plenty of space."
Cons: "My flight times kept changing every 20 minutes. It drove me crazy to keep informing my family about constant delays."
Pros: "Boarding was quick and easy and the flight was on time."
Cons: "No entertainment was offered and leg room was minimal."
Cons: "More leg room and more shoulder room."
Cons: "The economy seat do not accommodate anyone over 6 feet tall. I'm 6'5" and was cramped, sore and uncomfortable the entire way"
Cons: "Flight to Houston delayed due to air traffic"
Pros: "Once on board, everything was great."
Cons: "The gate was crowded, and it was difficult to hear gate announcements. Everyone was confused unless they'd been there before. The gate assignment is confusing to everyone considering you go through the same door."
Cons: "They skipped me for drinks"
Pros: "Great service from the tiny crew. No issues with boarding, either."
Cons: "Regional jets are so tiny those with small carry-ons are still forced to check their baggage at the gate. How about a larger jet, folks?"
Pros: "I loved how smooth the flight was"
Pros: "Nothing about United is good."
Cons: "They were late and then they were later with no explanation. The crew was rude and doesn’t understand customer service. This is what you get when you use regional airlines. I flew 240,000 miles commercially last year and did not use United on any trip."
Pros: "Left on time and arrived early. Crew was great."
Cons: "My luggage didn't arrive with the flight and UA doesn't seem to know where it is."
Pros: "Friendly crew, smooth flight"
Cons: "Snacks are never good. No TV."
Pros: "2 sear rows so no middle seat"
Cons: "Late departure"
Pros: "This flight was not full at all. I had the entire row to myself and laid down to sleep the entire time."
Pros: "Attendants were great"
Cons: "Needle point lady sitting next to me used more room than I'd would've liked. The upgrade wasn't much of an upgrade, guess I'll have to see what aircraft I'm on before I pay the extra for little comfort."
Pros: "Upgraded to 1st class for balancing purposes; flight attendants really friendly and professional"
Cons: "Flight movie didn't work"
Cons: "Our flight was canceled, we were then placed on another flight and when we got to the gate that flight had been cancelled also!"
Pros: "On time departure, no kinks, good seats."
Cons: "Gate changes"
Pros: "Not very many people on plane so we were able to space out more."
Pros: "Left on time and landed early"
Pros: "It was the worse. She is 80 years old. Had wheelchair assistant and the person who take care of her did no have idea where she was flying,"
Cons: "Thanks god after 5 hours one of the crew helped her to sit on the right area to take the flight to Charllote and contacted me ."
Cons: "back of lane smelled like lavatory - ugh"
Pros: "Roomy space. Nice staff"
Pros: "At the gate while we were waiting for 3 hours the United Crew brought out snacks for us to have for free because of the wait."
Cons: "We were delayed 3 hours, and didn't get in until 2:00am"
Pros: "I was fine"
Cons: "boarding zones were off"
Pros: "Staff and the pilot got us to our destination safely and with out complications."
Pros: "Everything was fine except I barely made the flight in Chicago.when arriving in Charlotte I had to wait about 10 or 15 minutes for a wheel chair to get off the plane."
Cons: "Having to wait on a wheelchair so long in Chicago I almost missed my flight and having to wait so long for a wheelchair when I arrived in Charlotte."
Pros: "Everything was great"
Cons: "I didn't get my luggage. Had to go to baggage claim to report it missing and still don't have it. It was not transferred when they had to re-route my flight. I waited for almost an hour watching for it. I was told that it was still in Chicago."
Pros: "Professional and timely"
Cons: "The United flight out of LaFayette left late. We told them we had a connecting flight to Phoenix. They told us to "run". We ran about a half mile to the other gate for them to say we were too late. So yeah stuck overnight in Houston and not sleeping in my own bed tonight and missing work tomorrow morning. Not acceptable."
Pros: "Great service"
Cons: "Waiting an hour to take off"
Pros: "I was given TSA precheck which was great."
Cons: "I didn't get the seat I selected, rather the very last row next to the toilet. not the fault of United but hit terrible turbulence."
Pros: "Really short flight. Everything was up to par."
Cons: "There were a lot of children on the flight."
Pros: "Crew pleasant."
Cons: "Tight space and no food to speak of."
Pros: "Most things"
Cons: "Some things"
Cons: "We waited all evening for a flight that kept being changed and then finally canceled. We were given several reasons from bad weather, mechanical problems, and crew out of hours. We should hv been transferred to another plane sooner without having to stay overnight with no change of clothes or personal items."
Pros: "The crew was awesome and the flight wasn't bad at all"
Cons: "It was suggested that I didn't bring my carry on with me so I left it to be voluntarily checked and it came back ripped"
Pros: "Nice clean plane, very friendly and helpful crew."
Cons: "The hour delay."
Pros: "I'm not a frequent flyer so I can only compare to my 2 United trips (1 last year and the most recent) but the experience was great. Thanks"
Pros: "The flight ran ahead of schedule and the crew was polite and efficient."
Pros: "The flights were all on time, we had no problem getting through TSA, despite the fact that the airport tonight open until 4 AM for our 530 departure from Lafayette, Louisiana . United agents were there to get us through quickly at 4:15 AM. Because we were being met in Managua at noon and moving in with families that afternoon, there was a little margin for error."
Cons: "There was nothing not to like."
Cons: "The flight attendant woke me up to ask if I wanted a drink."
Pros: "The time of departure was 5:30 AM, and I was concerned that we'd have trouble with TSA, competing with other early morning flights at a small airport whose terminal only opens at 4 AM. But the United ticket counter handled us efficiently and we were seated in the boarding area at 4:25."
Cons: "Nothing to not like. Everything went smoothly and we arrived in Nicaragua on time and the rest of our complicated plans for the day went perfectly. And that wouldn't have happened if we had run into glitches."
Cons: "Service is not what it used to be!"
Pros: "Friendly helpful courteous"
Cons: "First, when I got to the booth AFTER checking in, they told me that there isn't any more seats on the flight. The attendant proceeded to tell me "just go to JFK and see what happens" obviously I was furious. United will be lucky if I ever fly on them again"
Pros: "The flight attendants were very pleasant."
Pros: "I liked getting to my destination safe and back safe."
Cons: "I didn't like the pulling off or the landing or the rocking while flying."
These were wonderful flights both ways.
The boarding process needs more improvement. We waited in the heat for almost 30 mins due to over crowded flight. The plane was hot. However, The pilot was awesome.
Pros: "Amazing crew. Great service and on time"
Cons: "Boarding inside instead of walking outside and In flight WiFi or entertainment needed"
Cons: "Several hours delayed. Unfriendly and unhelpful ground staff."
Pros: "Just a smooth flight and made it in less time than expected!"
Pros: "Great crew."
Cons: "Old plane, uncomfortable seats"
Cons: "This airline is NEVER ON TIME."
Pros: "The seats are horrible, Lucky the flight was less than two hours!"
Cons: "Upgrade those old planes, or make the service a low budget airline."
Cons: "Tallahassee to Tampa has to Walk out on the tarmac in the rain no umbrella & no poncho offered... to wait 10 minutes and have to walk back out to the same plane to head to ft Lauderdale Waited to get off plane in ft Lauderdale for thunderstorm and 30 minutes for luggage Crew was fine"
Pros: "Quick boarding on small plane"
Cons: "Must have dropped my carry on when they loaded it underneath the plane, laptop screen cracked upon arrival."
Cons: "Flight was delayed for nearly two hours!"
Cons: "Dishonest about flight status making us wait hours before they cancelled the flight. We ended up renting a car and driving to jax arriving 12 hours after our flight was originally scheduled."
Pros: "We missed several appointments we had booked in key west because of a 4 hours delay. We spoke to the lady at the Ft Myers restaurant and she said silver always runs late. I could have driven faster"
Cons: "Seating didn't look like it should be legal. Short flight so that was OK. Didn't like the bumpiness of the ride once we were in Tampa air space. Got very nauseated."
Pros: "Flight and crew were good."
Cons: "Would like earlier notifications of delay. Silver knew that the plane was not enroute 2hrs prior to them posting the delay."
Pros: "Horrible, delayed delayed delayed"
Pros: "The boarding and deboarding processes went smoothely and I arrived safely."
Cons: "The plane was very noisy. Not just the propeller, but just a lot of weird creaks and rattles that made me nervous."
Pros: "Crew really nice. Super quick, super cheep. We arrived early."
Cons: "Everything was so very small. The seatbelt was a literal 1 inch too small. The seats were ok but not for anything longer then 45 min. The overhead bins couldn't even fit my loaded back pack (though it did for under the seat after some twists and adjustments. No air super stuffy. Only water not even the option for anything else."
Cons: "All ok"
Pros: "I had to pay $300 for my infant to write on my lap when we only paid $200 each for round tickets. I thought I had her on my ticket when I bought them but I didn't so by the time I put her on my ticket in my lap they charge me 10% of what the ticket was priced at then not whenever we purchase them. I thought that sneaky and not cool."
Cons: "i would not fly again if possible. My trip consisted of 3 flights, starting in Fort. Lauderdalento to Orlando, Orlando to Denver, and Dever to Aspen. However, The first flight operated by Silver (a partner of United) was delayed due to "maintenance". Due to this delay, we missed our connecting flights and had to get new flights, causing us to have an over night layover in Chicago and then arriving in Aspen Sunday, the next day of our original arrival day. I just want to add that I saw on the departure board that Silver had maybe 16 flights that morning/ afternoon and maybe 7-8 of those flights, including mine, were delay or canceled. Not to mention they never updated their board to reflect our flight was delayed. The only good comment I have was that the Silver attendent who helped us get a new flight was very helpful."
Pros: "Plane was clean once we got to board."
Cons: "Several delays with rude customer service from silver employees. Would have been nice to get delay notifications before getting to airpor but of course, silver doesn't do that. Also would be nice if Silver would acknowledge TSA precheck status!"
Cons: "A/C was hot when we arrived . we were kept in the hot aircraft until bags were off loaded. we were not informed where baggage claim was at nor what belt."
Pros: "We landed safely!"
Cons: "My luggage was not put on my flight..had to wait 3hrs for a 9:30 pm flight...I am a 75 year old handicapped lady with breast cancer. The lady at the counter made no attempt to get my luggage on my plane.. She told me with much indifference that it would go on the next flight to KW! I DOUBT THAT ID EVER USE SILVER AIR again!"
Pros: "My flight was 70$.... would of happily paid double to that get to my destination on time."
Cons: "Don't do it. Awful customer service, dirty planes. There was 9 planes for one gate all delayed."
Pros: "Short flight"
Cons: "Poor communication"
Pros: "Flight crew were plesant. Small plane"
Cons: "Our flight got cancelled due to weather and rerouted to ft lauderdale and told we needed to rebook. We were maybe 6th inline and was told we had to wait because Orlando had to release our flight. This didn't happen for 3 hours. We stood in line waiting while others were able to rebook tickets right away for 3 hours. Tried calling the company and no one answered. The man at the booth was very rude, telling us this was a curtosey and didn't have to rebook our flight. He also yelled at the passengers multiple times."
Cons: "45 flight was delayed over 45 min.... for paperwork. Trying to make a quick puddle jump turned into an all afternoon affair. Would have rather spent the $ for a bigger airline that was on-time. If they could get their program together it would have been great."
Cons: "We booked a March 2017 flight in Oct 2016 with only a few seats left. In Jan or so, Silver Airways arbitrarily decides to shorten our 5 day trip by a day and change our return flight to 6am, eliminating any activity on the final day. I called and said it was not acceptable. Their response was that they had the right to do it. No reason given. I know the flight was not cancelled. Assume they just resold my seat for a higher price. GOT A REFUND and flew BAHAMAS AIR."
Pros: "Convenient location close to home"
Cons: "Two flights in two weeks were over an hour late."
Pros: "So punctual"
Cons: "the pilot didn't announce that there was going to be turbulence. It is nose to get a greeting from pilot as we did on our Fl 62 to Tampa"
Pros: "Convenient non-stop flight to Orlando."
Cons: "Customer service in Pensacola was the worst. Took 30 minutes to check in and there were only two people ahead of me! The stewardess was noticeably unfriendly and borderline rude to many of the passengers. The experience in Orlando was 180 degrees different....they did a great job."
Pros: "Great service from beginning to end!"
Pros: "Nothing as usual they were four hours late !"
Cons: "They suck I can't believe they stay in business !"
Cons: "Unable to cancel flight, paid for nothing...crook airlines..."
Cons: "They canceled my flight, then canceled the next one, finally got a flight to Miami, which was boarded late and the attendant was extremely rude when I asked about the details of my new flight (like where I was going and when my connection was...). Then, due to weather we were rerouted to Gainsville. They wouldn't let me get out, even though there was a more direct connection in Gainsville to DC than Miami. Instead I go back to Miami, and even though I make the connecting flight, they sold my seat to a standby customer. I didn't get home until 11:30pm. I was suppose to arrive home by 12pm. It was awful and the attendants were so unhelpful and rude that it was actually ridiculous. I complained to United and of course they won't do anything. I don't qualify for a refund because they switched me over to another airline for the final leg of the trip."
Pros: "Crew was extremely helpful and attentive to my husband who has Parkinson's disease."
Pros: "I paid 200 dollars to fly with this airline from ft lauderdale to Orlando. I fry a lot so I understand delays. What I don't understand is why they keep saying that the flight was on time then at the time of departure tell us the crew would be there any minute. For one hour they kept announcing that the crew would be there any minute. The staff at the desk was you typical airline staff with a poor attitude."
Cons: "Keep reading"
Pros: "I love the convenience of the airline. This is my third time flying Silver Airways due to the direct flight into Key West. The staff is always friendly throughout the boarding and flying process."
Cons: "I was disappointed that using TSA Pre Check was not an option for Silver Airways. There's no entertainment or snacks and the price is similar to other airlines. Seats were not comfortable."
Pros: "Not having to use them again"
Cons: "Constant flight delays"
Cons: "The flight was delayed 2 hours by the morning before take off. Then it was bumped to 2.5, then 3, and by the time the plane was supposed to take off the delay was still unknown, until it finally took off 6 hours after it was supposed to, at 1 am- for a 1 hour flight."
Cons: "Both flights were delayed by at least an hour"
Cons: "Flight was delayed waiting for the plane"
Cons: "The flight was overbooked and I was told that I would be put on standby. Then other people had to be put on standby."
Pros: "Best pilot I have ever flown with"
Pros: "Frontier was awesome! Super nice cabin crew, great pilot, left on time and early arrival!"
Pros: "The flight crew was by far the most entertaining I have ever experienced."
Cons: "Free in flight snacks."
Pros: "Very nice and criendly"
Cons: "For the price this was great"
Pros: "Crew was amazing. Seats were roomy enough. Prices were good (Frontier is a no frills airline)."
Cons: "Flight delayed 2.5 hours. Gate switched without being notified. After arriving in CLT at 12:30 AM had to wait another 75 min to get bags. No explanation from the airline as to why the baggage delay, no Frontier office at the airport, and cust service seemed uninterested about it."
Pros: "Crew was friendly and fun! Quick boarding!"
Cons: "Seats are not that comfortable."
Cons: "No reason given for the delay."
Pros: "Nice, roomy plane, on time flight"
Cons: "No free drinks or snack"
Cons: "They charged you for everything that adds up to more than what I would have gotten for a better flight. The flights were delayed multiple times. I’ve flown with frontier before and had the same results. I chucked it up to just a bad day but twice in a row???? Ridiculous!! Never again!!!"
Pros: "Nonstop flight."
Cons: "Delay so late arrival."
Cons: "Luggage was expensive"
Cons: "Two hour delay and the flight status website never works"
Cons: "I arrived 2 hours before my scheduled flight time but had to wait for at least 15 minutes before anyone came to the counter."
Pros: "Price was good."
Cons: "Seats were uncomfortable."
Pros: "professional staff. very smooth and safe flight."
Cons: "for safety i didn’t bring credit cards. I could not buy snacks. The seats were small and uncomfortable which I had too seat in for four hours. Only one toliet. It was very difficult to get of the seats to use the one toliet. I t was just too jammed."
Pros: "Flight attendant was awesome"
Cons: "No snacks."
Pros: "smooth flight, from takeoff to landing"
Cons: "how small and cramped the seating was"
Pros: "Price was reasonable."
Cons: "Checked bag price. Tall people should have the priority for aisle seats."
Pros: "Direct flight."
Cons: "Too many extra charges."
Cons: "Despite being 3 hours late, the gate agent was in a hurry and barking at us. Cabin crew was nice and captain was calming."
Pros: "Space for personal items (since you have to pay for checked-in!)"
Cons: "Unaware of the fee for checked-in luggages Flight delayed of 1+ hour"
Pros: "arrived 1/2 hr. ahead of schedule and extremely fast baggage arrival (including skis)...professional and courteous staff"
Cons: "very uncomfortable seat bottoms"
Pros: "Service was great! from the curbside attendant who saved us a lot of hassle and time to the attendants, everyone was very helpful. Price was unbeatable. Unfortunately, to stay competitive in the industry, Frontier has become a "No Frills" airline. If you plan ahead with your luggage and snacks, they provide very affordable transportation."
Cons: "I never took this light, as it was supposed to be canceled because my departing flight was canceled due to rampant overbooking."
Pros: "Rude. Didn't even notify us when they canceled the flight we only found out when we got to the airport after waiting in the ticket line. Didn't bother to reschedule us or put us on another flight"
Pros: "Absolutely nothing. The only reason the get a 1 is because you have to gone them something."
Cons: "Flight was canceled 15 minutes before take off along with 200 other flights that day from frontier. We eye told to go stand in a 10 hour customer service line if we wanted help only to find out no one could really help. This was a disgraceful way for frontier to handle a mass cancellation and I will never fly with then again. It was pathetic."
Cons: "We arrived at 9:30am for our 11:55 flight, and promptly spent the next hour and a half JUST in a massive line to drop off our bag, even though we'd already checked in online. Then, after we finally got to our gate, we saw that all the other flights for Frontier were starting to get delayed or canceled, so of course we got worried about ours, but despite frequent checks with the gate agent, we were told no no no, don't worry, our flight was still going forward. It got delayed, then delayed again. Finally, it got delayed to 6:18pm, but we were told a crew was flying in from Chicago, so not to worry, we would DEFINITELY be on the plane and out of there by 6:45 at the LATEST. 6:45 comes, 6:45 goes, and no crew. The pilot has been sitting outside the gate this whole time, and we see him go up and shake his head at the gate agent. They announce: the pilot has timed out, he can't fly us anymore, even if we DO get a flight crew. But they don't cancel it! Oh no, not yet. They still have two more hours to make us miserable, why would they cancel the flight? So we sit there as they tell us they might be able to get another pilot from another flight don't worry they're going to try. Meanwhile, we can't self-cancel our flight and get a refund because they've already loaded our bags onto the empty plane without a crew, and they won't get individual bags back, so those of us with a checked bag are trapped at the airport until this awful airline finally decides to let us go. Finally, at EIGHT PM, they do announce that our flight has been officially canceled, and what are we offered in compensation? A refund, or a ticket on a (fully booked!) flight on their airline two days later. No hotel vouchers, no tickets on any other airlines. Just a refund of a ticket you bought months ago so that you can buy an astronomically expensive ticket at the last minute on another airline, or a rebooked ticket on an overbooked plane in two days that will probably be canceled, too. We took the refund, rented a car with the money, and drove overnight to get home instead. Anything was better than being anywhere near Frontier Airlines for another minute. Avoid this toxic waste dump of an airline."
Pros: "Flights were overall good. Airplane crew was attentive and cordial- sats are comfortable although not reclineable. Flight was on time and even arrived ahead of schedule"
Cons: "Check in crew was not very cordial/friendly- Did not have any check in Kiosks open at MSY and no one around the dask for over 40 minutes Tried to check in online 12 hours prior to my flight so I could get discounted check in bag prices and it would not accept my email as contact so it would not let me finalize the process so had to pay full price at airport- Although flight arrived early- had to wait almost one hour for luggage"
Pros: "Lack of amenities okay if during the day. Liked the cost without all of the additional fees."
Cons: "Seats not reclining, made it impossible to rest. Will never fly Frontier again for a red eye flight."
Pros: "Efficient. Pilots had great takeoffs and landings. On time."
Cons: "No room. Seats hard. Frontier is Very money hungry during entire experience. Empty rows before takeoff and no one was allowed to move to empty seats. Flight attendant carried iPad to charge a passenger if they moved to a "premium seat". Just ridiculous. There is not a premium seat on the entire plane. Passenger behind me complained that she could not even cross her legs during flight. Comfort is based on an 11 years old small child."
Pros: "It was a good flight"
Cons: "Charged for everything. Even seats."
Pros: "I loved it! I had a window seat towards the end of the plane so I was one of the last people to board the plane but it was fine and I don't remember seeing the overhead bins stuffed too much."
Cons: "I had a very short flight from Charlotte to Orlando. The seats were fine but did not recline at all so it would be uncomfortable if you were a large person."
Pros: "Three out of four planes on the round trip were new and in excellent condition."
Cons: "Three out of the four planes round trip were delayed. It is ridiculous that the only plane that actually left on time was the very first flight out on a Sunday morning."
Cons: "The entirety of my flight. .most unprofessional staff imaginable"
Cons: "I didn't like that I was charged after buying my ticket from Kayak for checking in luggage. I was under the impression that I had paid for the a checked bag with Kayak since it was more expensive than going through frontier's website. Also seats were very uncomfortable and the tray couldn't even hold my drink let alone my laptop. Never flying Frontier again."
Cons: "1. They charge for every little thing. Each checked bag is $25.00 and each carry on is $35.00. They also charge you for a seat. So once you purchase your ticket, you then have to pay an additional fee to seat down. 2. The staff is unprofessional. Not only does everyone look sloppy, but the staff is comprised of individuals that don't care at all about customers and have been poorly trained. The quality is very low. 3. I was hit and then verbally abused by a gentlemen on the plane, they laughed and did nothing!!!!! 4. They only allow 15 bags on their plane! After 15, they will move your bags to a different plane without telling you. What kind of nonsense is that?!"
Cons: "Comfort and space"
Pros: "come on, not much"
Cons: "$30 to check a bag, $40 to bring it on the flight!!!!!!! nope nope nope."
Pros: "Flight on time"
Cons: "Luggage was not on flight."
Cons: "Inaccurate fee information led to a $284 flight being around $400. I could get a better flight without all the bullshit for $400. Frontier was poorly managed, lacked basic customer service, and had some "surprise" fees. Kayak: How about giving me back my hundred bucks?"
Pros: "Nothing. Will never fly with frontier again"
Cons: "1. You have to pay for carry on bags, more expensive than checking a bag. 2. When checking in and getting the option to pick my seat, all of the normal seats were taken and had to pay extra (not for an extra legroom seat) but just to be closer to the front of the plane. 3. The seats are uncomfortable 4. No drink service during the flight. 5. Ended up paying 2/3 the cost of the original ticket in fees the day of my flight. 6. Our flight was delayed 30 minutes, but the front counter said Nothing about it being delayed or what time what time we were boarding, updates, etc. If I could rate them less than a star I would. Terrible experience and terrible company ideas. I will not ride when them again because I don't want them to think this is acceptable service from the airline business. I hope they go out of business soon."
Cons: "over a hour delay because of pilot shortage"
Pros: "Seats were new and clean"
Cons: "The plane arrived at 2:30 pm at the international gates, but arrived over a half hour late to our gate (almost 6pm), so boarding was delayed. Then we sat on the plane for an hour waiting for a pilot. And the weather was poor, so we waited another half hour to leave. In total we left 2 hours late. And the flight was only 1 hour and 20 min long. The weather the airline can't help, but the other 2 problems seemed to be poor management by the company."
Pros: "Seating and on time before landing"
Cons: "Nothing everything was amazing for and price is awesome .. For return flight"
Cons: "The ticket agent at the ticket counter was rude and not very friendly at 8:00 am. The PA system on the plane was horrible. You could not understand any of the announcements."
Cons: "Being delayed 30 min at the gate and then another hour in the air !"
Pros: "Crew was nice, helpful."
Cons: "Plane was late, as usual. Typical frontier delays."
Pros: "Aircraft was good and open."
Cons: "No free beverage and charges for seats."
Pros: "I was surprised at the great price, the lack of issues, and the smoothest landings ever! Will definitely book Frontier flights again. Thanks!"