No seats in my row reclined, for no reason I could discern. Coffee maker was broken in the plane so no coffee or tea.
Pros: "Boarded plane back to front once Priority members boarded. Overall staff and Pilots were great. A quick flight of 75 minutes. Tea, coffee or water provided along with a small snack. Smooth flight and only minor delays which were handled in a timely manner."
Pros: "Awesome crew and great flight"
Pros: "Nice airline attendants!"
Cons: "Enforcing people wear masks over their noses!"
Pros: "I appreciate the care Delta has for their passengers during this pandemic. From the seat spacing to the boarding process great measures were taken."
Pros: "Pilots kept us abreast of timing and upcoming turbulence"
Cons: "The seat back screen was broken, but the screen itself was always on, so in addition to no entertainment, I couldn’t even have darkness"
Pros: "The crew was kind."
Cons: "I sat in the last row, in the window seat, except there was no window at all. It was the only area of the plane without a window. The seat did not recline, and there was no window. It was claustrophobic to say the least."
Cons: "Great flight but old regional jet"
Pros: "Great comfortable seats"
Cons: "Crowds in airport"
Pros: "Awesome crew"
Cons: "More room"
Pros: "We arrived eventually."
Cons: "Flight delayed three hours. Payed extra for an earlier flight. Very disappointing."
Pros: "The crew was one of the best I have ever experienced. They even had the flight deck wish a happy birthday to my 89 year old mother in law."
Pros: "Even in the absolute freezing (-40F) the plane landed an hour early into Minneapolis. Was only delayed 20 minutes leaving. Crew did amazing to get the plane going."
Pros: "During the wait the monitors were turned on and we were able to watch movies"
Cons: "Flight got delayed in Atlanta we’re sitting on the plane for about an hour, We didn’t get offer anything during that time."
Pros: "i likes that drinks were free"
Cons: "i shouldn’t have to pay for headphones"
Pros: "Great landing in a real mess of a storm. We were pitching and yawing due to high gusts of winds but the crew brought it down perfectly. The Captain explained the weather situation before we left Atlanta so I was prepared for a bad weather flight and landing."
Cons: "The weather."
Cons: "poor hospitality by cabin crews cabin crews are very stingy in providing drinks"
Cons: "Pilots did a great job in informing us why the seat salt had to be turned on."
Pros: "On Time, comfortable seats, good coffee and mixed nuts, smooth flight and landing."
Pros: "Seats were spacious"
Cons: "No entertainment, snacks were bad and plane was old."
Cons: "delays after delays"
Cons: "The female flight attendant needs an attitude adjustment. She behaved as though she was doing a favor"
Pros: "The kind bars"
Cons: "The crew at he gate seem to hate their job. I went to get a claim ticket for my stroller and I felt like I had asked for something wrong."
Pros: "The plane, the seating, and the service was outstanding, great entertainment setup with the movies."
Cons: "You had me check my hand luggage with expensive items that did not arrive."
Cons: "It’s was the best flight in my life"
Cons: "My flight got cancel two days in a row due to outrage power in atlanta."
Pros: "I didn't like much about this flight."
Cons: "Flight left late. When we landed the sky bridge was broken so we had to walk outside, which isn't a big deal but it took a while sitting on the runway for the stairs to come. Then we proceeded to baggage claim and waited a few minutes and one of our 2 bags was there. The crew member then said "that's everything. If you're missing bags come see us." Well about 5 people on a small flight had to see them. My bag was stuck in JFK. I was told id have to come back to the airport tomorrow. At this point id been traveling for close to 24 hours. Im not a happy camper. I usually fly JetBlue and this has never happened with them. Delta acted like its a normal thing with them. I paid 25 dollars to check each bag. How can both my bags not reach their final destination together and how come this seems like a normal procedure for Delta. I paid you for a service and now I have to drive back to the airport or wait for you at home to deliver my bags whenever Delta feels like it. I probably won't fly Delta again unless I absolutely have to."
Pros: "Flight was comfortable. Short, sweet, and landed before I knew it. Boarding was a smooth process."
Cons: "The flight crew and service on the plane was fine. My biggest complaint was at the baggage drop off at the airport, where there was quite a long line without any crew members assisting us. A five to ten minute wait is fine, but a fifteen minute wait, with only three crew members compared to the other airlines? By the time I dropped off my baggage, the other airlines were finished with their customers, and there was still quite a line behind me."
Pros: "We were treated very well and it was a short, sweet flight. Nothing to complain about."
Pros: "Everything is perfect"
Pros: "the service in general very nice"
Pros: "Leg room was descent"
Cons: "Excessive delays. Was scheduled to leave CLT at 3:21 PM, then rescheduled to depart at 423; then waited on the tarmac to take off for about 45 mins total; didn't arrive in NYC until around 718 PM; very long day with Delta Airlines."
Pros: "Plane was clean, attendants were friendly, and food was fine."
Cons: "I had a flight from Detroit to Montreal. Tried to check in and DTW was not a choice on the westjet website and so I physically could not check in. I realized the flight was technically operated not by WestJet, but Gojet. Went to Gojet's website and was told that Delta took care of all of their ticketing and such. Went to Delta's website, entered my ticket number and card number but I was not in the system as I was given all WestJet info (not Delta's). Luckily the baggage check in people figured it all out."
Pros: "On time great baggage retrieval"
Pros: "The Gogo Inflight wifi and entertainment did not work for even a minute. I choose flights based on their amenities and this one had offered full WIFI service which swayed me to choose to fly with Delta. I'm not sure who is to blame about this issue but I'm pretty frustrated that it was completely dysfunctional."
Pros: "Porsha. The best flight attendant ever. Not"
Cons: "Liked everything"
Cons: "Seats are very small."
Pros: "Boarding was easy"
Cons: "Arrived 15 mins late and then taxied for another 5-10 mins."
Pros: "At least there was a free shuttle to the discounted rate hotel."
Cons: "There was not enough time to run to the connecting flight. Was told they could not wait, yet then the plane sat on the runway for 25+ min. Had to get a hotel and rebook the flight. Very poor experience flying Delta."
Pros: "Left reasonably on time, arrived a bit early, able to find overhead storage for my roll-on, even boarding in Zone 3"
Cons: "Very tightly packed; minimal comfort for the flight."
Cons: "Seats had no leg room."
Pros: "Getting out of the plane"
Cons: "Wobbly, tight seating. Broken tv/entertainment system. No legroom. No warning before turbulence."
Pros: "I was able to pick my own flight online easily."
Cons: "Lack of same day, 1 connection, first class seats. Had to fly out the next day because only middle seats left. Frustrating because I paid for first class and had no good choices for my departure day of choice."
Pros: "Great crew, smooth flight"
Cons: "Waiting for luggage in Peoria"
Cons: "Boarding took too long - full plane and double seat booking changed 10 minutes early estimate to 20 minutes late"
Ease of boarding! Great service!
The flight entertainment/WiFi didn’t work that well.
No TVs. One little cookie package for snack. Maybe something bigger next time. Plus I expected a little more in first class.
There was no entertainment. Lost my checked that went from Las Vegas to Los Angeles instead of Syracuse.
WI-FI Connection needs to be more secure
Flight attendant for first class is definitely not a morning person. Oh and the WiFi DID NOT WORK!
Pros: "It was my first time flying and the attendants were very nice and cordial on flight. I would love to fly again but next time with my children for a vacay."
Pros: "Free novies"
Cons: "Food service and better social distancing"
Pros: "I was cramped being a man of fair size. Which honestly quite made the flight even better."
Cons: "I can't think of a thing the crew could have done better. Top Notch!"
Cons: "Bathroom broken. Broken plane. Stuck on runway with me bathroom and no food or drink for 2 hours before we took off."
Pros: "Crews are amazing."
Cons: "Delayed flight. Small and scary aircraft."
Cons: "Entertainment screen and WiFi both not working for entire flight"
Pros: "The crew was friendly and the plane was comfortable and clean."
Cons: "Flights could be on time. Every one of the 4 flights were late. Also it would be nice to offer a snack that doesnt contain wheat and sugar."
Cons: "Flight was delayed for no apparent reason."
Pros: "The coffee was hot?"
Cons: "Communication was awful. Make flight attendant had less personality than a dusty brick. Idiot behind me was leaning on my seat so I couldn’t recline. It was just probably one of the worst experiences I’ve had flying."
Cons: "Crew not attentive, even in business class. Entertainment system broken for entire flight."
Cons: "Very cold temperature in the cabin both flights, could have been warmer. Wore hooded packable jacket and gloves and was still cold"
Pros: "On time, super help , confortable"
Cons: "Aircraft seating was terrible! Seats were way too close together. Seats were uncomfortable. Couldn’t even get an entire soda from the attendant. Made me remember why I dislike flying."
Pros: "We landed safely; Beautiful infotainment screen that did NOT work"
Cons: "Extreme delays; Beautiful infotainment screen that did NOT work; Sitting on the runway/tarmac for hours"
Cons: "I ended up renting a car at my expense to drive the last 6 hours. AA didn't care, actually I think they were happy."
Pros: "Best landing I’ve experienced recently!"
Cons: "Aircraft issues, late on take off, a gate change, but the ticket against kept us informed"
Pros: "Flight attendant was great; talkative, funny, entertaining."
Cons: "Inclement weather"
Pros: "fairly comfortable, crew was helpful"
Cons: "Having to use my phone for entertainment, with no place to plug it in"
Pros: "NOTHING !! I lost my flight because in the email I received you all put the wrong airline on it and nobody took responsability for it . I ended up paying $311.00 to get the next flight back to Austin ."
Cons: "In the email it was stated that my first flight was with British Airways, so i wasted time making the wrong line . Only to get to the counter and waste more tome trying to find me in the system to then tell me my flight is with American Airline . I double check my email where it clearly shows: 1st flight-British Airway and 2nd flight-American Airline . This is not acceptable, nobody wants to take responsability for sending me the wrong information in the email. Had I know both of my flights were with American Airline I wouldn’t lost my plane because I would make the right line to begin with ."
Pros: "Competent crew; flight arrived on time with my luggage."
Cons: "Plane was jammed full; so much so that even passengers like me, who paid to check one of my bags, still had to put my one carry-on under the seat in front of me instead of in an overhead compartment. I expected some legroom because I paid to check my bag. Unfortunately because of American Airlines I had next to no legroom. I'll be avoiding AA where possible on all of my future travels."
Pros: "The airplane was nice and comfortable"
Pros: "extremely friendly, smiling, and helpful service by the flight attendants, comfortable upgraded first class seat, timely arrival."
Cons: "No food service other than snack/ junk food."
Cons: "A hot breakfast would have been nice."
Pros: "I paid extra for the bulkhead seats for the leg room, and it was worth it. In general, it was an easy flight."
Cons: "Flight departed approximately 5 hours late, excuses given by employees didn't make sense."
Pros: "Excellent entertainment system, comfortable seating, decent refreshment service for such a short trip."
Cons: "The flight didn't board until an hour and a half after the original scheduled time, and despite boarding quickly, we didn't take off for even longer. Because of the long wait, it would have been nice to have been offered a snack in addition to the beverage that was served during the flight."
Pros: "It was fine. Nothing special, nothing wrong. On time."
Pros: "I took an aisle seat for more room Glad to be going home"
Cons: "Still not enough leg room"
Cons: "Ground crew was inadequate and unorganized. Ground crew caused a late flight to be even later. Plane was overbooked and the ground crew was more interested in filling the flight than accommodating Advantage Member seating."
Pros: "The movie, game and music selections were good. However, my son was only able to connect to the Disney movies. Something was wrong with his monitor."
Cons: "Food was awful! Service was hit or miss. One flight attendant was very curt in asking about beverages. They seemed to be impatient. Also, comfort level was poor. I am only about 5'2" but I thought leg room space was tight."
Pros: "Not a full flight so plenty of room."
Pros: "Pilot was very communicative, which was great but plane was 1 hour late and we had a mechanical problem while taxing, pilots fixed it while still on the ground. Not their fault those planes are 35 years old, come on!"
Cons: "Stop flying MD80's, please! 35 year old planes!"
Cons: "Left late, took more than 45 minutes for any baggage to get to the carousel. Not American's best work"
Pros: "The crew had Halloween candy they bought themselves. It shows they care."
Cons: "Catering didn't happen. The pilot told us early, apologized and said we would arrive a little early to make up for it."
Pros: "I was there 35 minutes early at the kiosk, checked in then it said unfortunately you missed your flight."
Cons: "Flight was delayed due to a "computer problem" that was subsequently deemed to be eligible for a paperwork fix."
Pros: "Flight attendants were friendly and helpful. Plane was clean. Boarding wasn't terrible, and neither was getting off the plane. Even the baby seated across the aisle wasn't that fussy. Glad I had the American Airlines app."
Cons: "I kind of wished that the snack provided would be Biscoff cookies (like the ones I got on my flight from CLT to LAX) instead of pretzels, but it's not like that's a major drawback. I wished there were TVs on the plane but I feel like airlines refuse to do that on domestic flights anymore, even longer ones."
Cons: "No food. No entertainment"
Everything was actually very good except for the fact that they delayed the flight 3 times for a total of 4 hours when the flight was supposed to be at 8:30pm. So that made for an extremely late landing (2.5 hour flight), and if we had the wrong rental car company, we would have missed our rental checkout time.
My only real issue was that when I booked this flight through Kayak, I somehow booked via BudgetAir.com (though I was on your website.) Due to this, I was unable to access boarding passes coming or going via the Kayak app, or the Allegient app. Luckily I was able to print them prior to leaving home (and the resort printed them for on the way back), but using this site is definitely something I'll have to consider for my trip. I should have been able to access boarding passes electronically via the app regardless.
Cons: "I don't think any sanitization took place in between the people who rushed off the plane and when my flight boarded."
Pros: "I love that they fly out of smaller airports. I feel like the crew is kind and helpful."
Cons: "The seats are not very comfortable but luckily most of the flights are not too long."
Pros: "Seat accommodations were great Gate assignments at airport should be confirmed before the plane arrived"
Pros: "This was my first time flying out of South Bend and I loved the smallness of the airport and the option to take a direct flight to Vegas to cost family. No long lines and crowds made it easy to social distance."
Cons: "I would have liked it the seat reclined slightly or had the adjustable headrest so my head wouldn't flop back and forth while I took a nap."
Cons: "Major delays, no communication from airline"
Pros: "The crew was very nice, the flight was smooth and my husband and I got a full row to ourselves."
Cons: "Seats are not that comfortable, no entertainment."
Pros: "Comfortable leg room"
Cons: "Delayed as usual"
Cons: "I had problems with baggage and Allegiant staff at the airport were very unhelpful."
Pros: "Fast boarding, early arrival"
Cons: "Snack offerings"
Pros: "Crew was very friendly."
Cons: "No complaints."
Cons: "Late to load and then put us all on the plane and made us sit on tarmac for over 1 1/2 hours"
Pros: "Not much after sitting in the airport for two extra hours on both flights"
Cons: "They could have boarded flights on time or at least explained why the flight had been delayed."
Cons: "Unclear pricing for carry on bag, could have saved $30 by paying at the ticket counter (even though I was sent an eticket and boarding pass); got stuck paying $50 at the gate."
Pros: "Crew was nice for the most part."
Cons: "Didn’t leave on time. Would be nice to get something complimentary for all the wasted time. Would like to be able to watch something"
Pros: "No leg room & very misbehaved children sitting behind me. The children screamed the whole time, kicked our seats, and the mother had no control. If you are any taller than 5’9”, you may want to consider an exit row seat to have room for your legs. My knees were jammed in to the seat in front of me."
Pros: "They let us board early with two young kids"
Cons: "Everything is a la carte from food and drink to baggage"
Cons: "Seats were not comfortable"
Pros: "Nice pilot and crew."
Cons: "The warning about alcohol was a bit sarcastic, but I guess in today's world people who have acted out are the real culprits..."
Pros: "Efficient, direct flight, outstanding price, quick boarding, left late but arrived on time"
Cons: "Nothing. I did not try food or entertainment on this flight."
Pros: "The plane didnt crash :) Friendly attendants."
Cons: "NO WIFI. Flights are delayed often, what looked like a brand spanking new plane had the most uncomfortable seats ever, felt like sitting on wood in the exit row. You get what you pay for though."
Pros: "Direct flight in less than 3 hours"
Cons: "flight delayed 3 times didn’t leave until 11pm 3 hours late last delay because pilot was late. didn’t get home until 3am."
Cons: "Flight was delayed 6 hours."
Cons: "Flight delayed when we ere told it was early. Waited and waited."
Pros: "Quick and easy boarding, on schedule and the cleanliness of the cabin."
Cons: "Extra charge to make use of the overhead bins. This does not include extra work or cost for Allegiant. Lack of legroom; take out two rows of seating and make the current size of travellers comfortable."
Pros: "Flight was ontime and smooth. No issues boarding or debarking."
Cons: "Cheap plastic "mass transit train" style seats. Poor legroom. Borderline exorbitant fees for baggage and carry-on. Also weight on checked luggage was only 40lbs per piece while industry standard is 50lbs. Makes it difficult to share one suitcase between 2 people to save on baggage "fees"."
Pros: "Nice having assigned seat. Boarding pass can be obtained through mobile app."
Cons: "Seats do not recline, so not real comfortable."
Pros: "Like the small airport quick boarding!"
Cons: "Not lots of leg room, no reclining seats, bummer everything costs extra even water. But ok for price"
Pros: "Attendants are the deck and on the plane are use to getting asked why is there a charge for this is have short answers ambitious are friendly."
Cons: "I was charged double for my ticket, was not told I had to pay for bags till confirmation, I then called them to see why, because I was charged 2 times for Flight my card shut off, they would t even comp my bag. had to pay for my seat, 5$ to check into the flight at the desk, 17$ for a bag online, $50 at the check in counter. $2 for bottle water on the plane?? I will avoid them entirley"
Pros: "Flight was on time, the cabin attendants were courteous, and the flight captain kept us informed."
Pros: "The staff is always helpful and flights are comfortable."
Cons: "Seat is uncomfortable"
Cons: "Left/ arived 30" late"
Pros: "Great flight. On time. Easy on. Easy off. And amazing fares."
Cons: "Everything great"
Pros: "Didn't mind paying for bags, seat, snacks, drinks,.....but a 10hour delay!!!! UNEXCEPTABLE Will NEVER use this airline again!!!"
Cons: "10hour delay!!! No weather problem.."
Pros: "Very cheap ticket Non stop flight to HTS with excellent service. Eat before the flight. It is a short flight but if needed bring your snack... airports near big cities..."
Pros: "Cost of tickets, airport locations-and more convenient travel utilizing smaller airports."
Cons: "Baggage fees are outrageous, no complimentary amenities or refreshments. Flight attendants were rude in asking parties to return to assigned seats, while there were several completely open rows towards the back, (no obvious or explained reason aside from "assigned ticket seats" that they should remain empty. Families or companions could have traveled together- seemed unnecessary to prevent this, only gain noticed was Flight attendants satisfaction at denying seat relocation."
Pros: "Flight left and arrived on time. Boarding was OK."
Cons: "Not even water provided on flight. I miss amenities."
Pros: "other airline seats are concave, forcing my back in to a painful posture. I'm 5'2", 120 lbs, so I'm not the normal body; but I just can't imagine who finds concave comfortable. Thank you Allegiant for a chair with a more-flat back."
Cons: "I was surprised with the carryon fee and wondered if I would have to pay fees to use the toilet. I didn't use it, so I don't know."
Pros: "Fast flight"
Cons: "Charge for carry on and in flight snacks and drinks (sodas,juices,water)"
Pros: "Everything they could control went very well."
Cons: "The flight had a lot of turbulence, but that's not their fault. I thought the pullout handled the situation well."
Pros: "My book"
Cons: "The seats"
Pros: "That fact that they did not suply even one free bottle or cup of water is awful. I was very thirsty but did not get a drink because they chaged $2.00 for one bottle of water, and the is just plain wrong."
Pros: "Airport staff was amazing, helping us out with seats considering one of us was needing assistance due to health condition"
Pros: "Wonderful flight.... great crew!"
Cons: "I choosed this very very expensive flight because it was so import to be home in CPH at 9.00 for an important meeting. My flight from Chicago was delayed and nothing was done by the pilots to arrive on time. Despite the delay, I managed to arrive on time to my Connecting flight to CPH - only to realize that I was moved to a later flight. Now I have spent 2.300 USD on a poor flight that do NOT bring me to my destination on time. I am a frequent flyer, and will do everything I can Avoiding United going forward. Never United again"
Cons: "Not being stuck in Houston for 7 hours"
Pros: "Clean plane, nice staff"
Cons: "Small seats"
Cons: "35 minutes at the head of the unaccompanied minor line ! Person went on break with no backup !!! Almost missed flight ! TERRIBLE service !"
Pros: "7 hours added to trip due to poor management of missed flight in Brussels"
Cons: "United needs to do a better job of dealing with missed flights. Missed flights happen, but over an hour in various lines because they couldn’t manage relations with Brussels Air, to say nothing of not realizing there was no chance of making the flight"
Pros: "Quick flight, faster than schedule. Flight attendant was good."
Cons: "Absolutely no leg room or arm space in the seats on US express jets. If the flight were longer than an hour it would make for an absolutely miserable experience."
Cons: "The plan had to be maintained with no option for getting to my final destination on time."
Pros: "Comfortable Flight"
Cons: "Inflight WI-FI doesn’t work, it kept on dropping in the middle of the movie or it went back to the beginning. Couldn’t see a movie."
Pros: "Easy stress free bording. Flight on time and on schedule."
Cons: "Had anightmare will complain to united diect"
Pros: "The crew was very friendly and light hearted."
Cons: "There was no legroom on this flight, my knees were literally pushing up against the seat in front of me. I had to sit straight up and down to fit. It was by far the least comfortable flight I have ever experienced."
Pros: "The orderly fashion the airline boarded!"
Cons: "When I had originally bought tickets our seats were booked together. Upon checking in had to buy two seats together for an extra cost of $50+. Ridiculous"
Cons: "My flight was delayed making me miss my connecting flight and was not compensated for anything only a sorry"
Pros: "The woman at the gate was truly so wonderful and friendly - because TSA had caused so many people to be delayed, we were not the only ones rushing to the gate and she calmed us and gave us time to collect ourselves. Her demeanor was just so friendly."
Cons: "Gate attendant went out of her way to assist us as a family! Thank you!"
Cons: "Outdated planes. Service sucked. No blankets. Delta for life!"
Cons: "Somewhat condescending comment from one of the flight attendants when I asked if they had a blanket. She said oh no, we haven't had them for ten years! I wanted to say -- must be just on the larger flights then- as I had just gotten off a United flight from Honolulu to Chicago where there weee plenty of blankets. I just smiled and said ok."
Pros: "The flight was comfortable."
Cons: "Flight was 3 1/2 hours delayed. Missed my original connection. Missed the second connection because (as the attendants told us) they were unable to get ANY flight information to inform the passengers of where their connecting flight was. They were also pretty snotty and acted like it was our fault that we might miss a flight. I'm now sitting in Houston for the final flight of the day."
Pros: "Everything was on time and fantastic. We got in 20 minutes early"
Pros: "It was smooth sailing. Flight was full but not totally uncomfortable"
Cons: "I did not have an assigned seat until I got to the gate. Having to pay for entertainment on flight"
Pros: "Efficiency, punctuality, courteous service"
Cons: "Small aircraft, for the sector."
Pros: "Stewardess did allow me to check my coat bag"
Cons: "Sat in front of exit row. People in front of me can recline into my personal space I cannot recline pack. Typical united flight arrived slightly late. Then took over an hour to clean and prep plane for our flight. Almost every flight from United is late now. I booked this one 2 hours earlier hoping I could arrive before 10:30. You failed me even when playing it safe."
Cons: "Took too long to get baggage"
Pros: "very kind flight crew, no complaints coming back!"
Cons: "We did have one seemingly annoyed flight attendant on the way to NOLA from Chicago, and older woman. Seemed like every question we had was a burden. Everyone else was really nice, though."
Pros: "The crew was great!"
Cons: "It would be great if those with connecting flights could choose their seat for both flights"
Cons: "United has a problem with its seat assignments. We were not given one on our connecting flight in Houston. That caused us to miss our flight. We were not given seat assignments on returning flights either, even though we we checked in 24 hours in advance. United 's terminal in Houston is very poor. I would not recommend it to anyone."
Pros: "This plane was smaller so I got to sit by myself so it was more comfortable for me"
Cons: "Lack of drinks/ comp snacks"
Pros: "Plane pushed away from gate a few minutes early bad was actually airborne two minutes after scheduled departure. Arrived early!"
Cons: "Seat didn't recline at all"
Pros: "It was quick and the person I sat next was pretty cool."
Cons: "The flight personnel had bad attitudes. The seating was cramped and the wifi was expensive"
Cons: "The TSA at New Orleans airport was rude"
Cons: "Smooth flight, on time, safety procedures followed"
Cons: "The staff was rude, bored, and appeared to be bothered by any request that was made. The flight was oversold, luckily I was able to get a seat (like I had booked and planned for) but my flight was horribly long. I was stuck next to someone that was drenched in perfume, it was so bad it hurt my sinuses. Since the flight was oversold there were no seats where I could move. Not like the attendants would have helped me anyways. I will not fly United again if I can help it."
Pros: "That i got home safely."
Cons: "4 5 Hour delays accompanied by apologies with a $10 expired food vouchers."
Cons: "Flight was bad and it took extra 4 hours before another one was provided. My luggage was damaged."
Pros: "Flight attendants were very helpful"
Cons: "Flight was delayed"
Pros: "The flight was comfortable with more leg room than other airlines and we actually landed 18 min early! What to go United Airlines."
Pros: "Uhhh, kinda unsanitary"
Cons: "Could've been much cleaner."
Pros: "Row 10, extra couple of inches is far more civilized."
Cons: "Didn't have the United app downloaded in time, so couldn't use the WiFi. No alternative."
Pros: "What I like it was very peaceful flight overall the staff was excellent and communicated with everyone very well."
Cons: "I really don't have any dislikes about this flight"
Pros: "Good leg room in premium economy"
Cons: "Horrible, rude service by one of the flight attendants. I was just asking for an extra glass of water. Cant believe they treat premier customers the way they do. TV did not work."
Cons: "Lack of leg room, no TVs, no free wifi"
Cons: "My flight was cancelled, then had to find another flight, everyone was rude. Finally found a flight, then had a delay twice. Had to stay there all day! So I didn't get to fly into Syracuse. I had to fly out to Ithaca and family memeber had to drive 2 hrs in the snow to pick me up. Flight attendant was rude, and she even stated that she was tired because of the delays and it was hot in the plane and she didn't serve any beverages for the reason of the weather ,which there was nothing. I'm so upset with all this! Didn't get a discount or nothing."
Pros: "The availability of free entertainment on the plane was a positive. The stewardess also was accommodating in giving me both a soda and water."
Cons: "We arrived 1 hour early to a line for checking bags that did not move for nearly 1 hour. There were staff behind the desk that were standing around on their phones and meanwhile there were lines longer than I have ever seen just waiting to be helped. The fact that check in etc was all in one place at the MSY is baffling. I paid ahead of time to check my bags but still had to wait in line behind people who had not even checked in for flights that appeared to be stopping in at least two destinations. Once we finally got to the counter, the staff member informed us that they were re-routing our trip. No apology was offered. When I conferred with my travel companion about the best option to re-route, the employee said "Sir I am speaking to you. Not that man." I tried to explain that this man was my travel companion who I needed to travel with because we were in-fact going to the same destination and had planned additional transportation together and that I needed to know if there was room for two people on this flight so that we could proceed onto our route together. After being interrogated about why my companion was not on my reservation, the employee told us that 12 people would not make the flight we were supposed to be on. She then took our bags (we have now been in line to check bags for almost 1.5 hours). Fast-forward to the return flight. We are supposed to depart at 7:15, but were delayed to 8pm, then 8:30, then back to 8pm, then to 8:25, then 8:40, then 9pm between the times of 11am and 8pm. Our trip to the airport that included two trains was significantly more stressful as these projected times were changed because we went from being on time to late to on time all within the span of an hour. The employees on the return flight were helpful in making up for the numerous delays but the confusion that seemed to hover over the company made me feel like nobody cared about whether we reached our destination."
Pros: "I liked crew as they treated me as good customer, thank you!"
Cons: "Their snack food I dont like it and little delayed"
Cons: "We were told multiple times it "wouldn't be much longer" until we got going...2 hours later we were still at the gate. The only thing done to make this time easier was to give all passengers free TV for the duration of the flight. Wow, thanks. I was lucky my layover was 2.5 hours so I just made my connection. Most other connecting passengers were not so lucky. Pay the extra money to take a better airline."
Cons: "Well, my suitcase was placed in plastic bag because of tear, when arrived at final destination, bag was gone and missing things in my suitcase!!! Like a brand new $100 cell phone charging system"
Pros: "We landed safely"
Cons: "We were delayed to depart. Not enough leg room."
Cons: "Everything. Rude personnel, flight delayed 5 hrs, minimal help from customer service. The worst possible experience to start a Disney vacation for my little daughter. Supposed to arrive in Orlando 8pm, arrived 2:15am."
Cons: "I was not expecting to la d at the south terminal. I am glad I didn’t have to connect to another flight as it took over 40 mins to get my luggage and take the shuttle to the main terminal. Otherwise the flight was fine"
Pros: "Crew was friendly and fun! Quick boarding!"
Cons: "Seats are not that comfortable."
Pros: "Crew was ok. Seats are reasonable for short flights. I wouldn’t want to sit in it on a cross country flight as there is no way to adjust them & they are formed plastic & would be hard after a while."
Cons: "Offer free coffee as most airlines do. I couldn’t believe they charged $2.99 for a paper cup of coffee."
Pros: "Initially the price seemed great"
Cons: "There was no free checked bag option so myself and 2 kids each had to pay $50 eaxh way costing me $300 extra. I could have got better flights from United for the extra $300"
Pros: "Flight was significantly delayed. The 3 people I was traveling with received $75 vouchers for the huge inconvenience, but I never got that email."
Cons: "Flight was significantly delayed. The 3 people I was traveling with received $75 vouchers for the huge inconvenience, but I never got that email."
Pros: "Friendly service"
Cons: "Non reclining seats"
Pros: "Crew seemed nice, plane appeared clean"
Cons: "Long delay to take off with no explanation, searts don’t recline, food and drink all cost additional, no options for entertainment on a 1.5 hr flt... seems like we pay the same amount for airfare, but get less in service."
Pros: "Flight attendants were friendly"
Cons: "Delayed, broke down on runway, waiting for hours to take off. The bath rooms where dirty. Once we landed ,we had to wait a long time before we get off the plane."
Pros: "It boarded and left on time."
Cons: "I think it’s ridiculous to pay $40 per bag! It took a long time for the fasten seat belt to go off so people could get up to the bathroom. One of the flight attendants had no problem getting on the overhead speaker to yell at people if they were up."
Pros: "I liked the fact that the baggage agent didn’t bust my chops for my luggage being 2 pounds over for checked luggage. The lady that checked my bags was very nice about it."
Cons: "I didn’t like the fact that frontier entices you with low airfare and then screws you over with baggage fees and seat charges. By the time you pay all their fees, your ticket ends up costing the same or a little more than other carriers that already have these fees accounted for. I also didn’t like the fact that this woman supervisor threw her gate agents under the bus and then when confronted about it she denied it in front of 50 people and denied any wrong doing. What a horrible human being let alone a supervisor of people. Not sure what her name was but she works at frontier airlines in New Orleans Airport. The third thing is that Frontier goes very cheap on their airplanes. We had a brand new plane but the seats were hard and they didn’t recline. Tray tables were tiny and no WiFi. Who the hell doesn’t do WiFi ? Cheap airlines that’s who."
Pros: "The crew was exceptional. The pilot was outstanding. I get very bad motion sickness and both takeoff and landing were smooth as silk. It was much appreciated!!"
Cons: "Obviously we had that boarding delay issue. Ultimately it took less time than my cynical self expected, but it was still annoying."
Cons: "I arrived 2 hours before my scheduled flight time but had to wait for at least 15 minutes before anyone came to the counter."
Pros: "I was thirsty and reluctantly agreed to purchase some water. I asked the attendant if she had andy diet drinks and she said she didn't and then I said oh well I guess I will have to get some water. She gave me a cup of water for free.."
Cons: "I NEVER ONCE saw that I needed to pay for our luggage when I bought the tickets and therefore when I checked in, I had to pay $38 per suitcase. THAT IS TERRIBLE! Also, I had a terrible time checking in and when I purchased my seats, the price went up $10 a seat. I will fly Frontier OJNLY when I HAVE to. I will NEVER make it my first choice."
Pros: "professional staff. very smooth and safe flight."
Cons: "for safety i didn’t bring credit cards. I could not buy snacks. The seats were small and uncomfortable which I had too seat in for four hours. Only one toliet. It was very difficult to get of the seats to use the one toliet. I t was just too jammed."
Pros: "I really liked having two kids punching my seat every 5 mins on a 3 hour long flight. Pilots do know how to take off and land so I'm alive and that's the best part I liked about my flight."
Cons: "Seats are terrible. I know it's not the international flight but please please hire more attractive flight attendants. I don't want to have nightmares."
Pros: "The flight attendants were really nice, and my first plane ride was really amazing and smooth. Thanks for making me feel comfortable."
Pros: "Polite, courteous staff"
Cons: "My first and probably last time with Frontier. Can't forgive them for the carry-on fee and the fee to select a seat (that doesn't recline), which adds about a hundred extra to the cost of your round trip fare. I'll have to just stick to my normal carriers that won't surprise me"
Cons: "Uncomfortable seats, like sardines stuffed into a can... Just cheap, but not in a good way... I COULDN'T believe you actually have a place on your little machine to TIP for bringing a Coke....are you kidding me. Your customer service is a joke....big mistake on my part. Never again."
Pros: "Check-in, Boarding and on time performance; friendly staff"
Cons: "The seats are really, really uncomfortable. Backs don't recline and the cushioning is so thin, I wondered why they bothered to put it in."
Pros: "Space for personal items (since you have to pay for checked-in!)"
Cons: "Unaware of the fee for checked-in luggages Flight delayed of 1+ hour"
Cons: "Our flight was cancelled for "weather" yet every other major airlines, United and Southwest, had no issues. The customer service representative was unprofessional. She was unwilling to provide any proactive assistance. In fact she offered us an alternative flight that was scheduled to depart AFTER our scheduled returning flight. Contrasting this with our experience speaking to a Southwest airline representative who was courteous and knowledgeable was unbelievable. I will never fly Frontier again."
Pros: "Service was great! from the curbside attendant who saved us a lot of hassle and time to the attendants, everyone was very helpful. Price was unbeatable. Unfortunately, to stay competitive in the industry, Frontier has become a "No Frills" airline. If you plan ahead with your luggage and snacks, they provide very affordable transportation."
Pros: "That we got to our destination safely and they didn't lose our luggage"
Cons: "Nickel and diming is for EVERYTHING! It was ridiculous after we added up all of our "fees". It would have been so much cheaper to go on a different airline. I believe we were scammed to believe we were going to fly cheaper because we didn't have to pay extras what a scam!"
Cons: "Showed up to the airport in New Orleans to find out my flight was canceled, but had to be told by people from another airline because the Frontier desk was vacant. Received no email, phone call, text or anything to tell me the flight was canceled. Not even one Frontier employee was at the airport to explain the situation. They just left a stack of papers to say the flight was canceled and they weren't offering anymore flights that day. Had to book one on another airline for the next day, so called Frontier to get reimbursed (they said very clearly on the paper that they would reimburse up to $400 in another airline) and spent over two hours on the phone getting passed around from person to person who said they couldn't help me. Still no idea if I'll be getting reimbursed. DO NOT FLY THIS AIRLINE."
Pros: "The price was good. Can't beat that for sure. Round trip for two less than 600.00"
Cons: "The landing felt like we fell out of the sky, the crew weren't really all that friendly and I found a used tampon in my magazine holder. The drinks weren't cheap and there wasn't really any real understanding of what the safety instructor was saying."
Cons: "Didn't like having to get to the airport to get a free seat. Carry ones should be free."
Pros: "They charge for carry-ons, checked bags, your snacks on board, any seat assignment, you name it. NOTHING comes included."
Cons: "Seats are too close, seats are uncomfortable, their phone lines for customer service are horrible always pushing you to website or pay more charges, check in at New Orleans had only one agent with about 30 in line. STAY AWAY!!!!"
Cons: "the website wouldn't let us finish the check-in process and neither way could we print boarding passes. Even your agent when we checked in at the NO airport said she'd heard often that the website didn't work properly. Wouldn't let us get past the do you have bags to check -- then would blank out and disappear. Very disappointing and very stressful."
Pros: "The flight arrived 10 minutes early"
Cons: "There was a lady sitting next to me with a small dog that was not in a kennel and it tried to bite not only one of the flight attendants, but me as well. The man who almost got bit told the woman that dogs should be in kennels during flights and she said "oh I don't know he's never done this before." Well awesome for you but I've never been bit by a dog on an airplane before either. The guy let it slide and moved on. The tray tables are a joke. They ONLY offer complimentary WATER. No leg room. Would not recommend."
Cons: "Waited in 1 degree weather this morning for 1 hour to check my bag to New Orleans to find out delayed 3 hours, gate changed 4x, then waited another hour for plane to deboard and "security check," only to be told flight was cancelled and to "see customer service." Waited in line for two hours with four other flights with no information other than word of mouth "if we don't wait in line can't guarantee refund." Found out there are no other flights to Nola until Tuesday. Got refund by phone booked new flight for Monday morning on Southwest. Total time at airport today: 9 hours. Saddest part: people are trying to get home for Christmas. Moral of the story: don't be like Frontier airlines. Be prepared."
Pros: "Nothing at all"
Cons: "I was not informed of the cancellation until 3 hours prior to flight and there was no one at the counter that could help !! They stated it was because of weather but when calling frontier directly it seems it was more because they didn't have safe and the earliest I would be able to come home on another flight of there's was Friday! No help trying to get another flight . I had to spend almost $600 on a flight from AA"
Pros: "Pleasantly surprised! Great price! Paying for carry on was not an issue with such a great price for flight. Nice, new airplane and friendly flight attendants. Would fly again! :)"
Pros: "Flights were overall good. Airplane crew was attentive and cordial- sats are comfortable although not reclineable. Flight was on time and even arrived ahead of schedule"
Cons: "Check in crew was not very cordial/friendly- Did not have any check in Kiosks open at MSY and no one around the dask for over 40 minutes Tried to check in online 12 hours prior to my flight so I could get discounted check in bag prices and it would not accept my email as contact so it would not let me finalize the process so had to pay full price at airport- Although flight arrived early- had to wait almost one hour for luggage"
Pros: "Personnel were great"
Cons: "Luggage took over an hour"
Cons: "An air hostess on the flight to New Orleans would make jokes with the guys across the aisle rather than bring me a glass of water. Another air hostess booed me on my way out when being told that."
Pros: "Three out of four planes on the round trip were new and in excellent condition."
Cons: "Three out of the four planes round trip were delayed. It is ridiculous that the only plane that actually left on time was the very first flight out on a Sunday morning."
Cons: "Flight delayed for three hours, no flight attendant to talk to, long wait on the phone before anyone would pick up and when I did get through to a human she could do nothing to help and kept repeating herself because she had nothing real to say. Plus they hit you with hidden charges left and right. The seats don't recline and the flight attendants are not available to help because they're so busy. Never again!"
Pros: "The flight was over a half hour late, the baggage claim was late, the seats were uncomfortable. I also did not like that you get a surprise bill to pay for your seats and check in bags (which are normally free) 24 hours before the flight. No point in having lower prices tickets if I have to pay an additional $80 before I can board. Very disappointing I do not want to fly Frontier anymore."
Cons: "1. They charge for every little thing. Each checked bag is $25.00 and each carry on is $35.00. They also charge you for a seat. So once you purchase your ticket, you then have to pay an additional fee to seat down. 2. The staff is unprofessional. Not only does everyone look sloppy, but the staff is comprised of individuals that don't care at all about customers and have been poorly trained. The quality is very low. 3. I was hit and then verbally abused by a gentlemen on the plane, they laughed and did nothing!!!!! 4. They only allow 15 bags on their plane! After 15, they will move your bags to a different plane without telling you. What kind of nonsense is that?!"
Pros: "I liked the one crew member who greeted me as I steeped on the plane. She was very warm. She was African American and blond hair. Very sweet."
Cons: "The rest of the crew seemed bitter and grumpy. From the person announcing that it was time to board, to the person taking drink orders. Especially the person taking drink orders. She was pissy when I asked for gin, because she had to go look for it. She was agrivated when I asked if I had to buy the mixer separate, as it was my very first time on frontier. They didn't have gin though it was on the menu, as expensive as the alcohol was that I did buy, the mixer should have come with it. The fact that one has to pay for a carry on is ridiculous! On to of it all the flour was late boarding. I was not impressed with frontier. I'm not sure I would ever be confident recommending it to people because of poor customer service, price, and tardiness. My name is jorge Sisson feel free to call me 5044289402"
Cons: "Being delayed 30 min at the gate and then another hour in the air !"
Pros: "Plane was new."
Cons: "The plane was brand new but very tight. Flight was scheduled to be 39min late and was over an hour late with no updates. 45.00 carry on charge or 40.00 to check baggage! Drinks and snacks were for purchase ONLY! Landed and sat on the runway for over 40min and the pilots have one update saying it was supposed to be a 5min wait and never updated after that. No wifi no entertainment!!!!"
Cons: "Tried to charge me $60 for carry on - on my second flight. Huge line of angry customers. Starting to be known as the worst airline in the history of flying."
Cons: "Horrendous. Don't fly Frontier if you are a fequent traveler."
Cons: "Two screaming babies. Great other than that."
Cons: "Didn't make the return flight because our first flight out of Denver didn't happen and we had to cancel the whole trip. Fees we were prepared for- but I will never trust frontier to get me to where I need to go."