The Atlanta airport had thunderstorms, which caused our flight to be delayed by multiple hours. Once we were able to board.the gate agent was rude and was trying to rush us onto the plane because the team in the plane was about to run out of hours once we were all aboard the plane they ran into an issue where the catering truck was filling up the back of the plane and they left and had to come back because they didn’t fill it up all the way, causing even more of a delay. My seat was very tight. I didn’t have a lot of legroom overall this was a miserable experience.
MSY had lots of coffee/breakfast options for morning flights. Bathrooms were clean. Lots of filling stations for water bottles. Delta flight was on time. The plane was clean. The staff was friendly and efficient.
Horrible. Faucet in sink not working, wifi not working. Didn’t bring food or snacks
Excellent service, I love the soft blush pink mood lighting on the 767-400ER during meal service. The overhead gasper vents on the 767-400ER were also very strong with a lot of airflow to keep me comfortable on my flight.
My flight out of Baton Rouge to Atlanta was delayed by a half hour. This got us into Atlanta airport 30 minutes late. I ran through the airport to get to my connecting flight. As I approached the boarding gate, I saw the boarding door was still open and a passenger was being checked in. But when I got to the gate, the boarding agent told me they had already given away my seat and there were no empty seats on that flight. So I had to take a later flight. That has never happened to me before. Very frustrating.
On this flight I felt the food offering was not as complete as on previous flights. The tomato salad was a bit off and there was nothing additional such a bread or butter. The breakfast was only one option, so you either ate what they had or ate nothing. The crew was efficient, but most seemed frustrated throughout the flight. The flight arrived early and was obstacle-free, so I’m overall quite happy, but the shine in the rest of the experience just wasn’t there.
Our bag was lost so that made unnecessary chaos On our trip
The plane was very warm upon entering. This was a bigger problem as the weather was cold so people were dressed accordingly.
Overall, the flight from Atlanta to Orlando was acceptable, albeit delayed and the typical temperature issue on the plane (hot) which has become somewhat expected. However, the staff at gate B22 for connecting flight DL1562 was disappointing. And to clarify, there were two gentlemen behind the counter — one pleasant and the other, Larry. Without question, Larry should not be in hospitality. My wife and I were first in line and when Larry walked in behind the desk, my wife greeted him with “Hiii Larrry”. And while she can be bubbly at times, and I get that it was late, the conversation morphed as Larry asked if she was drunk. At first I assumed he was joking (still not appropriate) but he was not. Clearly he was having a bad day or maybe just hates his job. In all cases, his behavior was unacceptable and offensive. The only saving grace is that he was equally rude and dismissive to all of the surrounding guests as well—although, I’m not sure if that is a good thing or not.
It feels like the seats are getting tighter. Was towards the back so maybe they’ve been like this for a while.
Someone switched seats in business class so they could sit together and we were left apart (3). Very disappointing. Staff did nothing
Worst airline in the world. They downgraded me from business class to economy with no compensation.
The airline was efficient and accommodating to work with though there was a delay. Appreciate the service and smooth experience!
3 hr delay. No water given while on the plane for 3hrs.
Flight attendant kept banging her cart into my aisle seat. Hard. Couldn’t lean seat back. Should be warned of limitations when booking seat
Flight delay of 4 1/2 hours with no reason for over 3 hours. Missed our connection in Rome & had to pay for an additional flight.
I mentioned in advance that I am gluten free, however, they did not have any options on the plane for me. That was disappointing. Otherwise, the flight was totally fine.
Flight was 4.5 hours late leaving New Orleans. Food wasted. Couldn't serve dinner. Missed our connection
I was called up at the gate not knowing why and then handed over my passport and was told I was being upgraded from Premier economy to Business class and it was wonderful. I've never been upgraded before and it was such a pleasant experience.
Every part of the flight from PHL - LHR was perfect in every way!
