The constant droning on and on about masks is tiring. STOP!
There was a lady pilot. She helped an older lady get on and off the plane and she helped me with my crabby children get off the plane. It meant the world to me. One of the flight attendants was berating a family in front of me about the 2 year old child’s inability/willingness to wear a mask. I am all for wearing masks, but a little child who doesn’t understand why it’s important to wear a mask and is melting down - is it really that important. I understand the need to follow policy’s.
I loved the hospitality of the crew, they were a great crew. What I didn’t like was how the airport I was going to be in for a layover closed down due to it raining in the area. I missed my connecting flight, and got put on a flight that departed 8 hours from the time I arrived to the airport. I also have no news on where my luggage is.
Flight attendants were super chill and the flight was comfortable. They provide passengers with lots of bottles of water (two or more even); yay for hydration!
Pros: "The crew was fantastic, and the flight was one of the smoothest I've been on."
Pros: "Everything was better than expected."
Cons: "not the cleanest seat/tray table"
Pros: "Crew was very pleasant. Boarding and deplaning was smooth and easy!"
Pros: "Boarding was smooth."
Cons: "The snacks were limited. They only had cheez-its and no cookies."
Cons: "Food offered in first"
Pros: "Delta crews are very friendly and helpful. Seats are 'good' on the E175 plane - better than the cramped CRJ200 on some other short flights. We boarded early, left a little early and arrived early. Nothing to complain about, except maybe a crying baby behind me, but that's not Delta's fault. :)"
Pros: "The plane was nice"
Cons: "I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations."
Cons: "Check carefully! Our flights were changed and the first was only ten min difference so didn’t think anything of it but when we went to check in they said we would probably miss our connection. The problem was not the time but they changed GATES were really far apart. Was resolved but kind of a hassl"
Cons: "K a y a k. Booked tickets on WestJet for us, but we were never told that check in and reservation was to be manage through delta so checkin was difficult and we ended up with poor seats because we were not given any advance notice"
Pros: "Everything . Delta is one of the best"
Pros: "My flight was missed due to immigration taking almost 3 hours to get through the line. Delta went out of their way to make sure that I was able to get to my destination on a later flight as comfortable as possible."
Cons: "Maybe not traveling through Atlanta if there is immigration clearance involved. I was really slow."
Pros: "Even in the absolute freezing (-40F) the plane landed an hour early into Minneapolis. Was only delayed 20 minutes leaving. Crew did amazing to get the plane going."
Cons: "First leg the server “ran” the aisle and I missed drinks/snacks twice. Seats are rediculously in lack of leg space hip to knee area—I’m a 5’10” female."
Pros: "Didn’t take three days to drive"
Cons: "Packed in like sardines"
Pros: "The last time we flew Delta, we were underwhelmed. Our flight was delayed several hours and there was nothing exceptional about it when it did finally leave. That was 5 years ago, and there's been a lot of changes. There I'd now in-flight entertainment, reasonably comfortable seats, and everything was on time."
Cons: "Virtually no food options."
Cons: "Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!"
Pros: "Everything was perfect and most of all ON TIME Thank you Delta!"
Cons: "I hate the biscuits and water... really? On a 3hrs and 30 minutes flight. You guyz can do better"
Pros: "Flight crew is helpful. We travelled with my 82 year old mother who needed some assistance, especially for our short connection times, and they made sure she and our whole group made it to the connections on time."
Pros: "Very friendly crew"
Cons: "Lack of subtitles on available movies & series"
Pros: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
Cons: "No complaints"
Pros: "Comfy on time and personable. Food was good too. Thank you."
Cons: "It was all good."
Cons: "The flight was cancelled. Kayak should know that. I got about 15 message s from you about a flight that was cancelled 24 hrs ago. That is not helpful."
Cons: "The Cancun airport provides a terrible experience for transferring between flights, especially if you need to change from the international terminal to a domestic terminal or vice-versa. There is no way to get between terminals inside security and the free shuttle is slow and overcrowded. Meanwhile, one is forced to run a gauntlet of taxi and shuttle drivers trying to get you to pay them exorbitant fees to drive you to your terminal. Once you finally arrive you discover that there is no dedicated baggage recheck for an international arrival. Just don't buy a ticket that transfers in CUN."
Pros: "Flight attendants were really kind"
Cons: "We were an hour late to leave so I missed my connecting flight and am currently stuck in Minneapolis for nearly 8 hours now"
Pros: "Nothing really"
Cons: "Flight delay further to the 30 minutes additional 20 min due to crew being not there"
Pros: "Entertainment options"
Cons: "Late pickup, then no gate at stopover causing is to miss our flight as we sat on the tarmac. Got on next flight, 5 hours later, the literal last row of the plane right in front of the bathroom, you know, those seats that don't recline? Travelling with a cranky two year old, made pains to select seats for maximum child comfort and it all flew out the window. Arrived at destination and sat, again, waiting for a gate. Signed up for sky miles previously based on good experiences, but this was one lane thing after another. Advice? Don't act like you're doing me a favor when asking people to check bags cause then it's "free"."
Cons: "After waiting patiently through a 3 hour delay we were inbound to Minneapolis. We were set to arrive at 9:45 pm and there were multiple 10 pm connections. Delta flew into the furthest gate away, didn't communicate with the connecting flights to give it 5 more minutes and didn't have transportation waiting to bring us top our connections. After ruining across the entire length of the MSP concourse I arrived at 9:58 only to be told they already left. Worst communication I've ever seen. Delta should be ashamed."
Pros: "the upgraded seats with the new headrests were great. the pilots & crew did a great job despite the more-than-average turbulence."
Cons: "lack of any entertainment options whatsoever (not necessary but always a nice-to-have). More importantly, the fact that I checked-in with seat 14 and ended-up, seemingly randomly, in seat 28 (the back of the plane) when I had SPECIFICALLY selected a seat in the FRONT section of the plane. That was particularly annoying, especially since the optics of the situation were such that I used miles to purchase the flight and got "screwed-over" with respect to my seat selection as if my ticket held less weight than other passengers..."
Pros: "My first and last time flying Delta! Everything that could have went wrong, did in fact go wrong. We were re-booked on connecting flights different then the one we originally booked and weren't even notified. They have a Delta app, but it doesn't even work right. Unless you physically go to the gate to check to see if the flight is on time, that is the only was to find out if you are re-booked onto a different flight or not. I have never flown an airline that re-books you on a different flight when they feel like it. I wouldn't recommend Delta Airlines to my worse enemy!"
Cons: "Plane was supposed to depart at 9:09pm. An announcement was made that in Atlanta which is Delta hub, there were no flight attendants for the flight so we had to wait for another crew to fly in. That's just unporfessiknal. To make matters worse, the gate agents didn't make announcements even if just to say we know this isn't good and we will update you asap even if just to tell you we are still waiting on word. Total silence and seeing the gate agents laugh and talk amongst each other was pretty bad."
Pros: "New plane with plenty of overhead storage space, on flight entertainment system has many options"
Cons: "pressure in cabin on decent was bad, my ears hurt (which only seems to happen on some flights)."
Pros: "The time traveled to get to my destination! It would not be my choice if I was to fly again."
Cons: "The customer service. The flight attendants needs to take some more training on how to provide a better service to paying customers. The seemed a bit unfriendly!"
Cons: "I showed up 2 hrs before the flight. Was told the flight from Toronto to Minn was delayed 30 minutes and go stand in line to speak to an agent. There were approx 20 in line yet only 2 gate agents at 4:30pm. One of the gate agents kept helping the Premium members and bypassing the standard line. The other agent was in a coma as his average person at counter was 10 min. Finally get to counter and they hand me a boarding pass going via Salt Lake in 30 minutes. But has a 3 hrs layover in SL. I then get to US Custom check for US residents re-entering and the line was a good 30 minute wait. You would think the Delta folks would have accounted for that line. I had to ask everyone in front of them if I could skip in front as the plane was now departing in 10 min. I had to then run on a bum knee and was the last to board. The agent at gate was saying we were calling your name but did they think I could have been stuck in customs? On that short of a window they should have walked me through Customs to make sure I got on a flight they wanted me to take versus my scheduled flight."
Pros: "Friendly staff. They went above and beyond to accommodate me whenni arrived late for boarding."
Cons: "I chose my seats when I purchased tickets thru Expedia. Then for some reason Delta wouldn't allow me to keep my seats and I had to have them assigned at boarding. Why? What causes this? I was stuck in the back of the small jet from Minneapolis to Cwa when there were a few open seats in the middle. Disappointed. I won't be choosing Delta in the future!"
Cons: "Boarding took too long - full plane and double seat booking changed 10 minutes early estimate to 20 minutes late"
Check-in was a nightmare. At least half the self-serve kiosks were out of printer paper so were out of service. It was chaos. No one was directing traffic, so you had to hope you were in the right line. We finally got to a kiosk and checked in, and printed one bag tag for checked baggage. We were in line to drop off the checked bag, and the lady working that station just walked away and didn’t come back. After we waited a bit, another person in line went to ask at the nearby counter if the bag check person was coming back, and she wasn’t, so we had to find a new line and wait all over again. Once we got our bag dropped off and our tickets, the rest was easy. The security line went quickly, and the terminal was clean and nice. Our flight was great and the flight crew was excellent. I think if someone had kept up with the kiosk printers, a lot of the check-in headaches and stress would have been solved.
Cons: "We had to wait for a flight attendant in Louisville going to Chicago, which made us a little late to OHare. Then we had to wait at OHare for another plane to leave. I ran from the one set of gates to the other, but I missed the boarding, even though the plane was still there. I was extremely disappo"
Pros: "Crew was professional and accommodating, everything went smooth and quickly"
Cons: "App continued to crash. Couldnt watch movies."
Cons: "The delays due to software"
Pros: "All was good"
Cons: "Nothing to complain about."
Cons: "5 hour delay including multiple gate changes, being pulled off the runway and poor communication"
Pros: "Friendly crew, excellent food options, very clean cabin."
Cons: "I had to pay for water."
Cons: "I will never, ever book with Kayak again"
Pros: "The crew was excellent. Grabbed me a blanket. Did not mind the small plane."
Cons: "Bumpy ride."
Cons: "Flight was delayed for more than 4 hours with little communication from staff as to why, gate was changed to a gate across the airport."
Cons: "As usual the small plane and bare bones flight service makes for a horrible flight 3 hours late 4th flight on American that has had insane schedule problems"
Cons: "Condescending staff, lackadaisical crew, pitiful excuses of why we were delayed."
Pros: "This is such a quick flight, and the staff made it quite easy."
Cons: "My in Flight Wi-Fi did not work. Not a huge deal, because it's such a quick flight, but it is a little Annoying, and may have just been a bad day for the system."
Cons: "Tight seating"
Pros: "Smooth Travel! AA is great"
Pros: "Felt very quick, I supposed after a 15+ hour flight from Sydney."
Cons: "As always tight seats."
Cons: "The trip is still ongoing 6 hours after it was to have been over and we still have a couple more hours to go. I understand that things happen, but most of the problems today seem to have been preventable. First, our plane in Lihue was delayed for over 3 hours because they could not get a working fuel truck to fill the plane. Three hours? This caused us to miss our connection in LA, although just barely. We had to wait onboard so that we could use the same gate that our outgoing plane was departing from. If we had just been sent to a different gate we. Oils have made our original flight. So, they put us on a flight to Chicago because there were no more flights to Minneapolis. Then, once in Chicago the incoming plane was delayed and we sat on the tarmac for 40 minutes before deplaning. Then after an hour delay we were told the crew was on the ground and we were boarded. Sat in the plane for another hour, then we’re told we were still waiting for crew members that were delayed so we deplaned again. Another 90 minutes past and we got back on the plane and sat for another 45 minutes. We are finally pulling away from the gate. Hallelujah!"
Pros: "The touch down at MSP. Was sitting over the wing and barely felt it."
Cons: "Was told carry on needed to be checked because there wasn't any more overhead room for my 9X14X16. So then I had to dig through it at the gate to remove lithium batteries and it took an additional 20+ minutes at MSP to get to baggage claim/wait/claim bag. There was plenty of room in overhead storage for my bag."
Pros: "Crew; snacks are okay, but could be better."
Cons: "Coffee is always burnt; overhead compartments too small; too little space for legs."
Pros: "Nothing. Still waiting on New Years to see if AA get us back to MSP"
Pros: "Reliable and efficient."
Cons: "It took a while for the luggage to be delivered to the claim area, but it was very late in the day so I guess it is to be expected."
Pros: "Perfect quiet comfy flight"
Cons: "New cheap fare is honestly offensive trash."
Pros: "Crew was friendly and provided good service."
Cons: "Seats are very small. Boarding process could be improved. Seems some people board out of sequence and it screws up the process of stowing luggage and getting to your assigned seat. These same people bring in large over sized bags that will not fit in the above compartment or underneath the seat. Charging these individuals for these violations would deter them from engaging in this behavior. You might also want to add to your instructions how to disembark the plane, some individuals think their schedule is more important and rush up the isle in front of others who are trying to get their carry on luggage from the overhead compartment. Losers!!"
Cons: "I find this fairly serious! All people were boarded on the plane In a timely manor. We were then informed that one flight attendant had not made to the flight and we were to wait until the flight attendant arrived. We waited over 20 minutes for the employee to arrive to work rather late. This put out over 200 people for one irresponsible employee. In my business that employee would of been fired unless there was a very serious reason. So a full plane of passengers were inconvienced as well as many people that were helping the passengers what maybe 300 + for one employee! Doesn't make sense!"
Pros: "My flight wasn't completely full, so I had a row to myself. The pilot was excellent; takeoff and landing were very smooth."
Cons: "I had to gate check my luggage because of the small plane size. Had I had a shorter layover this could have caused an issue for me."
Pros: "I found this flight to be very efficient and the crew very professional and friendly. After a previous 15 hour flight I was very tired and this flight was a welcome ending to my journey."
Cons: "No priority boarding for people with babies and toddlers"
Pros: "Everything was fine except it was inexplicably late!"
Cons: "It was over 30mins late for no reason!"
Cons: "The handle for the window shade was torn off"
Cons: "Female attendant on 11/22 mpls>Dallas-Fort was very rude."
Cons: "3 hour delay - no compensation."
Cons: "After having my flight delayed 4 hours causing me to miss my connection, I was placed stand by on a different flight through another city so I could try and make it home on time. I was the first person in line for stand by, but the flight was full so I knew it was a long shot. Waiting at the gate, I was excited because one person didn't show and they were giving him a two minute wait time before I could board. During this wait time a woman passenger came over and said she had just been given a ticket change at the gate counter. The agent at the gate was furious because the flight was sold out and said the woman should not have received a ticket, but should have been placed on stand by. She went over and scolded the other agent for this mistake. Okay, so she should've been placed on STAND BY behind me in line. After the unprofessional arguing between the two agents, they both admitted it was a mistake and she should be second in line for stand by, BUT they did not honor this and placed her on the plane bumping me. Needless to say, I missed my connecting flight because of this and extremely inconvenienced my family and in addition had to pay an extra 75 dollars out of my pocket to keep my dogs at their kennel an extra night because I arrived home 5 hours after expected. I understand that flights end up getting delayed and the agents are doing the best they can to accommodate travelers, but admitting a mistake and not fixing it to make it right is unacceptable. I notified American Airlines of my situation and only received a form letter with enough miles to get me 1/8 of a flight. I don't even care about the miles because I don't plan to ever fly with them again, I want the money for the dog kennel I had to pay extra. I was visiting my husband who serves in the US Army causing separation from our family for long periods of time and this extra headache and expense due to the mistake of American Airlines was disheartening."
Pros: "The crew's response was better than expected."
Cons: "Snacks were a bit too expensive."
Pros: "Flight was on time, and arrived about 1/2 hour early into MPS!!"
Pros: "Love the new entertainment on your own phone"
Cons: "Boarding took forever due to people's luggage in the overhead."
Pros: "Uneventful, except for a malfunctioning getaway in MSP which caused a very brief delay."
Pros: "Hospitality, service, flight, and crew!"
Cons: "Requested for wheelchair assistance but none provided?!!"
Pros: "Did not travel from Phillies to Minneapolis. Due to change in program."
Cons: "Two hour delay due to mechanical issue was a showstopper."
Cons: "A passenger seated next to me threw up all over me as we landed. We were seated towards the back, we should of been let out first because when I say threw up, I mean he THREW UP!! And the hosts looked less than pleased and just handed us paper towels to clean it up. Just not very friendly."
Pros: "This one at least flew off the runway soon after closing its doora"
Worst plane ride ever. So uncomfortable and it ran late was just not a great company for us
Cons: "Not the Airline’s fault but the uber for my mom was directed to the national side of the airport which isn’t where the Allegiant terminal is (internacional wing)"
Cons: "Major delays, no communication from airline"
Cons: "Absolutely GREAT!!!"
Pros: "Boarding was quick and efficient. The aisle was nice and wide which makes walking to seats easier"
Cons: "Not the most comfortable seats"
Cons: "We had a 40-minute mechanical delay."
Pros: "Quick boarding, on time."
Cons: "The flight attendant checking people’s bags and boarding passes at the gate was not friendly."
Pros: "Crew was friendly and accommodating."
Cons: "A place to out my bottle of water"
Cons: "The ticket lady was rude just nasty and upset for no reason."
Pros: "Nothing really"
Cons: "Depart on time Not Loose my luggage Track all luggage every step of the way instead of crisis management only when a lost luggage claim is filed"
Pros: "Everything was simple and it was cool that they let the staff wear comfy clothes"
Cons: "Usb chargers in the seat, and free refreshments and peanuts"
Pros: "Met expectations"
Cons: "Met expectations"
Pros: "Great crew"
Cons: "Seats are very uncomfortable"
Pros: "Crew was nice."
Cons: "Not having so many extra charges and having to pay for a carry on"
Cons: "2 hour weather delay. Flight didnt arrive in Tampa until 1:30am. Hard time finding transportation from airport that late"
Pros: "FLIGHT TIME"
Pros: "Crew there and back. Professional and fun"
Cons: "When boarding in Asheville. Flight crew had no control. Everyone bumrushed counter. No control of boarding. Adults boarding before parents with children. People boarding priority when they are not."
Pros: "The boarding wasn’t smooth, there were 3 women at the podium listing zones and it was very mumbled and low, quite hard to hear despite the small area dedicated to Allegiant passengers."
Cons: "The women at the podium listing flights could have been friendlier and more customer service oriented... there was a lot of mumbling into the speaker for boarding ... and the person kept giggling into the mic. Once past boarding, everything was great !"
Cons: "No hot coffee on 7:40am flight. Not right."
Pros: "The crew was great. We left on time and arrived on time."
Cons: "I wish water was free. That is the only thing I don't like. I understand it's a cheap airline so everything cost extra, which is fine. But come on, water should be free."
Cons: "on time flight. Accurate info on app. Correct seat assignments"
Pros: "The plane, the crew..."
Cons: "Seats wider"
Cons: "PIE airport does not have a lane for TSA pre-check so be prepared to wait in the long security lines with everyone else."
Cons: "Being stranded for 6 hours in the airport for no weather reason, with no compensation."
Pros: "Going in & out of small airports."
Cons: "We arrived late. Pricing system."
Pros: "Great crew fast service and flight smooth !"
Cons: "I’m tall and have some back issues I found the seats very close and not too comfortable ! I tried to get A seat by the emergency exit but wasn’t early enough on my pick !"
Pros: "Non-stop flight at a reasonable price"
Cons: "Food choices are very limited"
Pros: "I have never experienced this before. You stand in line to get a tag for your bag. Then you stand in line to check your bag. Then you stand in a Disney style HUGE line just to get to the escalator to take you to the second floor so you can go through security. Thank goodness for TSA precheck! That line was long but not very long like the other line."
Pros: "That we made it once we were in the air"
Cons: "The 3 hour delay that should have been announced but we had to get alerts on line not from the airline but Kayak"
Pros: "Friendly staff!!"
Cons: "Hour delay on flight"
Pros: "People in my row."
Pros: "Standard no frills airline"
Cons: "No room for overhead bags near my seat. I paid $25 to sit up front and $35 for a carry on. I paid extra with the goal of deplaining first. Crew refused to allow me to stow the bags in the front bin, had to place it 10 rows back. If I didn’t run to my gags as soon as Wen landed would have been the last to deplane. If allegiant is going to charge so much for carry on, they need to find a way so front passengers are not squeezed out like this."
Pros: "Crew was friendly, seats were very tight. Have to pay for water."
Cons: "Seat is uncomfortable"
Cons: "Left/ arived 30" late"
Pros: "Everything was great during the flight but..."
Cons: "We were delayed over 7 hours, with only a $50 dollar future airline credit and an $8 meal voucher. That's not nearly enough for that kind of headache. It was 2 am before we arrived at our hotel."
Cons: "Our flight was delayed dor 10 hours."
Pros: "My book"
Cons: "The seats"
Pros: "Loved their crew and the way they contacted you over the internet to remind you to check in, etc."
Cons: "NOTHING BAD TO SAY-a 3 1/2 hour flight on a comfortable, well piloted plane beats a connection from LAX that ends up being 8 hours for travel that day all hollow!"
Pros: "The fare"
Cons: "Seats don't recline. There's NOTHING complimentary not even water"
Pros: "Fast flight. Good climate control"
Cons: "Flight attendants could smile or be a little more friendly. Overall good though. Could add wifi to flights."
Pros: "Flight attendants were very respectful and courteous."
Cons: "Last 10 minutes of landing the plane was very very rough. A few people had to pull out the barf bags Lots of speeding up and slowing down. Ups and downs. It wasn't turbulence but it felt like it."
Pros: "The stewardess was great on trip up there and back!"
Cons: "Little bit bumpy ride in some spots"
Cons: "Seats are ridiculously close, hard and incredibly uncomfortable. Round trip both flights delayed. First and last time"
Pros: "pleasant flight got there and back safely"
Pros: "Not much"
Cons: "6hr delay, boarded the plane 3 separate times. 2 different mechanical problems. Infrequent updates"
Pros: "Fast boarding and getting out of plain."
Cons: "The stewardesses were not very professional, but it's ok since you pay so little. Also you can not adjust seat, it's the same position all flight"
After 3 prior flights in 24 hrs this crew for some reason called out my mask as unacceptable.?.? Note to Self do NOT sit in the back of the plane ever again, plus pay for even the slightest upgrade
Cons: "More movie options"
Pros: "Good crew"
Cons: "No wifi"
Pros: "Nothing except the movie selections and wine."
Cons: "Better seating... seats are small and crampy. The flight attendants were not friendly and attentive. I pressed the call button 3 times within an hour to receive headphones and they never came. My neighbor let me borrow hers. The food was terrible. Not many vegan options."
Cons: "The WiFi did not work the entire flight (4 hours from Chicago to Seattle) and despite passengers inquiring multiple times, we were never informed whether to expect it to start working or not. Streaming TV was also poor quality on the United app."
Pros: "The crew was friendly and helpful."
Cons: "I have no complaints!"
Pros: "Crew amazing, smooth flight and on-time"
Cons: "Legroom and the fact that there is even s lower version of economy now! Yikes"
Pros: "I paid for an Economy Plus seat and was three rows back from the galley and you would have thought the rows around me were prisoners. We were completely ignored by the flight crew. I had to actually go up and ask my own coffee and water. I saw one flight attendant yell at the person seating next to me, because she got up to go to the bathroom, after the "fasten seat belt" sign was off but the flight attendant was not aware of it. Basically everyone was rude."
Pros: "On time departure & arrival"
Pros: "Pleasant flight crew and comfy seats, even in coach."
Pros: "They did allow myself and children to board earlier 5/4."
Pros: "Good trip and on time"
Pros: "Boarding seemed efficient"
Cons: "In flight entertainment didn't work"
Cons: "Being lied to and saying it was weather related instead of the truth of it was a mechanical issue so United didn’t have to pay for hotel!!!"
Pros: "Legitimately, nothing was liked."
Cons: "My plane broke, worked multiple mechanicals, returned to the gate, my severely delayed departure caused all my connections to be missed thus creating more compounded issues. HUGE HUGE headache. Almost forgot, I'm still missing my luggage 2 whole days later."
Pros: "Punctual flight and not filled to last seat. Excellent amber beer.option, no extra charge for beer or wine. Crew members were friendly and eager to please. They were happy to supply extra snacks and coffee or water between regular service. Seat reservations were properly done (unlike a flight in June on Etihad)."
Cons: "In boarding, putting groups 3, 4, and 5 in the same line works poorly. Location of electric outlets needs better (i.e. some) documentation; had to ask crew. The heat fluctuated between too warm and too cold; had to put on and take off a fleece every 10-15 minutes. Chicken option for dinner rated spicy, so had to opt for pasta. No Asian options on flight from Japan; sad. So-so movie selection, controlling screen not very easy, screen often too dark. The list of movies in the United Magazine was incomplete and inaccurate. The size limits on carry-on bags and personal items was smaller than other airlines, unnecessarily so for the latter given the size of the space under the seat in front. United is inconveniencing customers without any justification."
Pros: "Fast loading/unloading."
Cons: "No drinks. No entertainment."
Pros: "The space on the plane, we left on timeand arrived early and I was able to sit by myself."
Cons: "One of the stewardesses spoke very harshly to me. I felt very embarrassed and offended."
Pros: "At least UA rebooked me next day no charge."
Cons: "Had to cancel trip until next day due to initial flight so delayed I would have missed connection in Denver. Since UA claimed was weather related, I woulda been responsible for hotel."
Cons: "Big man in a small plane is uncomfortable. Add in a second big man as a seatmate and its even more uncomfortable"
Cons: "Cancelled the flight two hours before departure. Weren't apologetic."
Cons: "Had to pay for entertainment. This was my 50th flight this year and first time any airline has no free entertainment. Probably will boycott united on future flights"
Pros: "Very friendly, efficient staff"
Cons: "Plane was late to airport. Then there was a huge rush to get us boarded and it was very stressful if we were going to fly or not"
Pros: "Polite and friendly staff."
Pros: "I overslept my flight and United was able to find the next available flight into Denver which helped me tremendously. The guy on the phone was very pleasant and helped so much."
Cons: "Boarding was disorganized and hard to understand. Flight was delayed because of paperwork that wasn't signed, which caused me to miss my connecting flight."
Cons: "I had ear ache probably caused by the pressure"
Pros: "There is no food essentially. No entertainment unless you have your own electronic hand-held device."
Cons: "See above."
Cons: "The plane wasn't very clean. And I might have liked another option besides a weird trail mix for a snack."
Cons: "It was freezing on the plane."
Cons: "Seats are too close."
Pros: "The Embraer ERJ-170 has comfortable seats!"
Pros: "Staff was so hospitable"
Cons: "Crying baby"
Cons: "There was a delay with the flight. I wish there had been earlier communication about what was going on, i.e. Why it was delayed, how long will the delay be."
Pros: "My mother was the one that flew. But after intense interrogation she divulged that the planes were on time and employees pleasant. Nothing stood out good or bad. Just the way a flight should be, in my opinion."
Pros: "Literally nothing"
Cons: "Late boarding, 2-hour delay, overhead bins were full so 1/3 of the plane had to return to the bridge to surrender their carry-on bags to their final destination, the extra leg room I paid for was non-existent because there was a giant plastic thing blocking my foot area, the "touch screens" for entertainment were more like punch screens and the sound kept going out VERY frequently. The two hour delay caused almost half the plane to miss their connecting flights, myself included, and now my carry-on bag with my phone charger, clothes, toothbrush, Cologne, and basically everything I needed, was on its way to my final destination while I was not. The airline gave me vouchers for a hotel and two meals, $10 each, and a plane ticket that I couldn't use cause I had important appointments and meetings to be at, so I had to spend $177 to get a one-way car rental back home."
Pros: "The seats were comfortable and spacious place were awesome :) The snack was very good, the best I had so far while flying. Service was great :)"
Cons: "I didn't like that because I was 4th group to get in the plane, all the space above my seat was full and I had to go put my carry-on quite further down. It didn't cause me any problem because my connection flight had a long layover, but if had not been, I could have been late."
Pros: "crew was friendly and wonderful - pilots were great."
Cons: "they over-sold my flight and i find that absolutely unacceptable. I know (or i hope) this has nothing to do with Kayak, but it almost completely ruined my trip home to visit my sick father. This industry needs to stop this immediately. It happens far too often, and I know it's no accident."
Pros: "I was very nervous, but the flight attendant made me feel at ease."
Pros: "On time!"
Cons: "Old plane- lots of noises/raddles. Flight attendant not especially friendly, but that's ok? Wish United went direct from Louisville to Ft Myers. Need to add trip to Frequent Flyer Account"
Pros: "Overall behavior of the officials and creed of the UA."
Cons: "Repeated supply of same nature of refreshments in all connecting flights."
Pros: "Really efficient ground crew in Dublin who walked through the line at Dublin with ipads scanning passports and explaining that we would be going through customs in Dublin. food was decent, wine and beer were complimentary on the flight."
Cons: "Entertainment system had issues, son's seat had no window cover"
Cons: "Held up at check in because of understaffing. Long TSA line. When we finally got to gate wouldn't let us board. Then agent was extremely rude about putting us on a different flight. Have always flown Delta and am sorry I ever strayed. It will never happen again."
Pros: "service was great"
Cons: "There was no air circulating on the plane the entire flight. The plane was over 90 degrees when we got on. Everyone on the flight asked for the air to be on and we were told it was. No air was coming out of the vents. Horrible flight."
Pros: "Crew was friendly"
Cons: "A lot of turbulence for the 1st hour of flight"
Pros: "The piolets and staff were kimd"
Cons: "The airline kept delaying and canceling the flights with little to no notification, resulting in people missing work, connecting flights, and other important situations. there weren't many employees working at the airport to assist the people who were in unfortunate situations involving the flight, including myself. Overall it was a poor experience flying with United airlines, but that won't stop me from future planning."
Pros: "It was a pleasant surprise to find out I had a choice of movies to watch on my iPhone. Be sure to install the United Airlines App so that you can take advantage of this service."
Cons: "We were among the last 10 people to board and with the small plane size we had to gate check bags, but not a big deal."
Last minute bag fee was double.
Cons: "Flight was cancelled, no effort to reschedule in timely manner. FAIL"
Pros: "Crew was about the only plus!"
Cons: "Always late, delayed or Cancelled!!! What a joke and buy the time you pay for badges and slightly more comfortable seats, so NOT a bargain!! Rock Hard, Lawn chair seats without recline...really!! That is just cruel! I am done with Frontier!"
Cons: "Long wait on tarmac, 35 minutes. Hour and a half delay on departure"
Pros: "Hassle free"
Cons: "The seats are terribly uncomfortable."
Pros: "Boarding went quickly."
Pros: "The passengers"
Cons: "Staff rude. Plane not fully supplied. Frontier doesn’t treat Reserve, National Guard or Retired military the same as Active Duty. Frontier made me feel like my 20 years of service to this country meant nothing."
Pros: "The flight was cheap!"
Cons: "The flight was cheap... Meaning you even have to pay for a drink. They didn't even offer water and in the winter it is incredibly dry. I also almost paid 50 dollars for a carry-on that I was entitled to. Luckily I called to confirm that I've personal item is included."
Pros: "Getting off the plane was quick"
Cons: "The crew member that yelled in my face about how it wasn’t time for me to board because they weren’t using a intercom. Also left late and wasn’t given a reason why."
Pros: "Not many passengers"
Cons: "Nearly everything."
Cons: "1 hour Late departure and It took 45 minutes to get our bags once we arrived in Austin. :("
Pros: "During the flood we had to go around the storm and camping was good to keep us informed of the status"
Cons: "The flight was delayed before we left and there was no update on the boarding area or on the app which is where I go to try to find out information is often difficult to maneuver with in the app.."
Cons: "2 hour delay due to a missing pilot... you got to be kidding! I nearly missed my flight to Honolulu thanks to Frontier... I don’t need that kind of stress.. oh, and when I asked Frontier if they would any incurred change fees... that’s a big no. Frontier sucks. I’m closing my mile account and never flying with them again. DONE!!!"
Pros: "I didn’t board this flight...and I need a refund"
Cons: "I didn’t board this flight...and I need a refund"
Cons: "4 hour delay terrible seats pets on board"
Pros: "Plane was new. Very surprised"
Cons: "My personal information was wrong from kayak so I couldn't get my boarding pass or prepay for my carry on bag so had to pay $45"
Pros: "The ticket prices were economical and the direct flight from Dulles to Colorado Springs was convenient. The flights left and arrived on time."
Cons: "Frontier charges extra for every possible amenity including seat assignments. Checking in 24 hours before the flight was not possible without paying extra for assigned seats. We were assigned two side by side seats, but they were located outside the bathroom door. It was a rough flight and passengers were getting sick. They seats do not recline, they have minimal padding, and are very uncomfortable. Only water is available for free. All other drinks and snacks, including coffee, must be purchased."
Pros: "How quick the flight was"
Cons: "How long to unbord"
Pros: "nothing good to say"
Cons: "Terrible flight was delayed five hours. And I have a medical condition."
Cons: "4+ hour delay in Denver caused us to miss the last airport hotel shuttle and made us spend more on food and drinks in Denver. Extra money for a cab in SF. My 6 year old slept on the filthy airport carpet at the gate because at the seats had arm rests. Not even an apology from the airline."
Pros: "Trip went smoothly. Price was good."
Cons: "Expected to pay for an ordinary seat. Seat didn't go back. Needed more volume on announcements."
Pros: "That the flight was cheap"
Cons: "Very uncomfortable Felt like a bus Too much time devoted to instructions by flight attendants and information about points for Frontier. There are so many hidden fees that does not really make the flight cheap. There is no ability to recline during the flight."
Cons: "Charged for carry on OR checked baggage. Was not stated when ticket purchased."
Cons: "I'm still at the airport"
Cons: "The seats are uncomfortable. No leg room. They charge you for every drink except water and I barely got any of that. It was a cheap flight. I feel like they tried to fit as many seats as legally possible on the plane and then charged for drinks, carry-on bags, and probably if they could hey would charge for air."
Pros: "Clean airplane. Crew was nice."
Cons: "Cheap seats. Noisy. It rattles and shook worried me."
Cons: "The seats were VERY uncomfortable especially for a 5.5 hour flight!! and the dinky trays severed no...NO purpose!! The crew did as good a they could under the circumstances!!"
Pros: "I got to my destination safely."
Cons: "Seats are like sitting on a piece of plastic and they don't recline, which was funny every time we landed or took off they would ask to have the seats put in the upright positions. The minimal savings you think you are going to have go away quickly when you find out you have to pay for a carry on and pay for a checked bag. Oh and you want a soda and a snack on your 3.5 hour flight? better be prepared to dish out for them as well. When you are getting on the flight they have billboards going down the walkway that say Featured on Frontier and Showing soon on Frontier, but no TVs to view on. No place to plug in your devices to charge like the other airlines I use. I can safely say I will never fly Frontier again."
Pros: "Its a direct flight from Atlanta to Vegas."
Pros: "Landing and getting off the plane."
Cons: "Frontier is definitely cheap for a reason."
Pros: "Made us wait 40mins on the plane for another plane and didn't have the AC on."
Cons: "The seats are so uncomfortable and carry on specs are so small. Wasn't even offered water on the flight back."
Pros: "A lot of leg room!"
Cons: "The crew on both flights weren't very nice"
Pros: "The flight attendant was engaging, funny, and attentive. Made it a fun flight!"
Pros: "Absolutely nothing."
Cons: "Flight delayed 2 hours with no reason provided. Once aboard aircraft, waited on runway for an hour before taking off. After landing, waiting at a standstill before taxiing with no reason provided. Absolutely horrible experience."
Cons: "They charge for carry on baggage and do not make you aware of this at the time of ticket purchase, so it is a surprise. They do not provide even free water in-flight; everything, including even water, is for purchase. Water should really be free. The initial prices are therefore misleading since they tack on many additional fees that are not standard in the airline industry."
Pros: "Seats roomy and comfy for 5.3 foot woman."
Cons: "Flight landed but sat on Tarmac 45 minutes. No plane handlers available. 2nd flight delayed 1.5 hours. Luggage lost. Hidden fees. No food, no entertainment. Too many kids and screaming babies."
Cons: "The seats, trays, and windows did not appear to have been cleaned in a while (this is why I rated comfort as mediocre)."
Pros: "we arrived 15 minutes early"
Cons: "our gate was changed and we had to wait in the plane 20 minutes after landing"
Cons: "Surprise! $40 each way to bring a bag?!? Even a carry on?? What's next, paying to use the bathroom or breathe the air? Huge line to check in. Staff did call flights that were leaving so we wouldn't miss our flight, but still stressful."
Pros: "This was my first flight on Frontier and didn't know what to expect. When my iPhone boarding pass wouldn't work at security I was sent to the Frontier counter and they helped me instantly. The Phoenix boarding lounge was NOT a good introduction with holes and rips in the seats and a "sofa" that rocked everyone on it whenever someone moved.. The gate attendant however was great - and funny. The plane was VERY nice and made up for the lounge plus we made it to Colorado Springs 20 minutes early! The price ($56 including fees and taxes) means I'll be looking at Frontier in the future."
Cons: "$40 for every Carry-on luggage"
Cons: "Paid (twice!) for a carry on that wasn't a carry-on (backpack personal). I wish it described it better on the website."
Pros: "Staff were very friendly"
Cons: "Paying extra for my carrying on bag"
Pros: "Crew very nice. Ticket and gate agents helpful, although a little stressed."
Cons: "Seating cramped and uncomfortable. Plane on this leg of my trip dirty - didn't want to place my purse under seat due to filthy carpet. Piece of window trim fell off during boarding; took 40 min to get maintenance to come up with roll of duct tape and make temp fix - flight delayed more than 1 hr overall."
Cons: "knowing it is a discount carrier you expect to give up some things. but comfort, not so much. seats are hard and do not recline. after paying for all the extra's it wasn't any cheaper than flying a full service carrier. Last time . also, the airport monitors and the gate found out after the website was updated the flight was delayed. It actually showed boarding and last call at the gate when there was no airplane."
Cons: "The ticket price doesn't include anything. Had to pay for seat. You can't have a carry on bag, you have to pay $30. 00 to $40. 00 for your carry on bag. You have to pay for water or soda etc. Nothing comes with the ticket price. By the end of the trip I paid more then if I would have gone with a different airline. Will never fly frontier again. Not worth it at all."