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Pros: "Crew was very pleasant. Boarding and deplaning was smooth and easy!"

Pros: "The in-flight entertainment was awesome. I was able to watch NFL games the entire flight which made the flight go by super quick. Our flight was also ahead of schedule which was great as well."
Cons: "The seats were a little tight together. I didn't even have enough room to put my laptop on my lap."

Pros: "In flight entertainment"
Cons: "Food provided, other than snacks, would be a plus"

Cons: "The seats were in bad condition, I was surprised as Delta usually has well cared for interior and exterior airplanes."

Cons: "I had a 4 hour layover in Minneapolis, there was another flight to Denver that I meant I could’ve been home three hours earlier had I done standby, but because I had a cheaper ticket I was not allowed that opportunity. That makes absolutely no sense to me seeing as my flight was packed. I’m sorry my flight saved me money"

Pros: "seating, food, service"

Pros: "The flight attendants were all helpful and pleasant. The seats were comfortable. We were provided with plenty of liquids."
Cons: "The landing was pretty tough and we took off almost a half hour late."

Pros: "Boarding was quick Flight experience was good"
Cons: "Leg space was less Take off got delayed"

Pros: "Everything went as planned!"

Pros: "Very friendly gate attendants helped us fix the problem that our frequent flyer number had not been entered on the boarding pass. This may have been because of the booking co., Just Fly."
Cons: "Would have liked more seat options, like when I book on Delta's website. Didn't have enough advance warning."

Pros: "Food and entertainment was good"
Cons: "The bathroom I used was disgusting."

Pros: "Everything was easy and smooth."

Pros: "Nothing"
Cons: "Frontier canceled the flight. Delta delayed the flight that I rescheduled. One of the worst traveling experiences I have had in a long time. My day started at 3:30am. I’m just now going to my hotel at 12:40 am"

Pros: "Nothing"
Cons: "They take them forever to find me another fly ,make miss my other fly, my work my time and my sleep"

Pros: "I love it when there is a TV screen at my seat."
Cons: "N/A"

Pros: "The staff was polite and snacks were good (healthy options)."
Cons: "Nothing was terrible, but due to the short flights I assume they don’t worry about having planes with entertainment available."

Pros: "Seating"
Cons: "The re route to MSP... Seven hour flight time for a two and half hour flight..."

Pros: "Lincoln ground staff is top notch. Friendly Midwest people."

Pros: "On Time"

Pros: "On Time"

Pros: "The aircraft was new and most flight crew were nice."
Cons: "Way too many useless announcements by the copilot and the lead flight attendant. Keep it short. Don't get back on once you put the mic back. And how about announcing th baggage claim carousel if your going to interrupt as much as you did."

Pros: "My first and last time flying Delta! Everything that could have went wrong, did in fact go wrong. We were re-booked on connecting flights different then the one we originally booked and weren't even notified. They have a Delta app, but it doesn't even work right. Unless you physically go to the gate to check to see if the flight is on time, that is the only was to find out if you are re-booked onto a different flight or not. I have never flown an airline that re-books you on a different flight when they feel like it. I wouldn't recommend Delta Airlines to my worse enemy!"

Pros: "on time. great flight attendnant"

Pros: "I didn't like anything because the fly leat 3 hours"

Pros: "Meal quality has improved"

Cons: "Seats too close - I'm not that tall and my knees were jammed against the seat in front of me."

Pros: "Was able to get on a flight after ours was cancelled. Delta was in scramble mode and their gate staff worked hard ot deal with a frustrated flying populaiton"
Cons: "After paying for first class round trip airfare, we were given seats in coach in the rear of the plane, in spite of empty seats (plenty of them) in first class and economy comfort."

Cons: "plane had to go back to the gate to lose 1500 pounds. cant they calculate this while loading?"

Pros: "Ticket agent upon checkin was super friendly. Great way to start my long flight to Singapore. Departed and arrived on time."

Pros: "Plane was clean and staff were friendly"
Cons: "The snack options were quite average"

Pros: "Smooth flight. Early arrival."

Pros: "Having some free and pay movies adds to any inconvenience that may be outside of any control."

Pros: "Awesome stewardist (I wish I got her name) noticed that I was in a tight spot near a larger person and moved me to another location that was more comfortable."
Cons: "size of seats for larger people, I realize not much can be done."

Pros: "Decent choice of entertainment options."
Cons: "Crew was racist, grumpy and dismissive. Boarding on and off the plane was chaotic to say the least."

Cons: "I hate when the gate isn't controlled so people in later boarding zones are blocking your way onto the jetway."

Cons: "Not enough sitting space felt very cramped"

Pros: "The NYC based crew was young, exciting, and highly professional. I have avoided Delta for many years for long out-of-date reasons. I'm pleased to say that my experience on this flight has changed my perception. I won't avoid a Delta flight in the future."

Pros: "This flight was very smooth sailing, and I loved the fact I had an option to watch a movie, and the crew were very nice."

Pros: "On time"
Cons: "Seat comfort poor. Áisle too narrow. Restrooms too small."

Pros: "Nice staff"
Cons: "No leg room, tight squeeze, charge for checked bags, no room for carryon luggage, bin compartments are too small"

Pros: "The cookies were great, the captain was very good and gave good excuse's On why we we were behind."
Cons: "The pilot was great and keep us informed on the delays, but the tall flight attendant was very cold to the passenger's, and rude at times. Very unlike your crews from past flights. I pray my flight next week home goes Ok."

Cons: "Seated next to annoying, loud family--not Delta's fault. One flight attendant seemed bored and even a little tired of her job--quick, memorized replies and no smiles."

Pros: "FOR A BUSY AIRPORT IT WAS A FRIENDLY SERVICE DAY"
Cons: "NOTHING IT WAS GOOD AND THANK YOU"

Pros: "IT WAS A GOOD TRIP AND THANK YOU"
Cons: "EVERYONE ON THIS PART ON MY TRIP WAS FRIENDLY"

Pros: "Flight took off on time and arrived about 30 minutes early."

Pros: "Flight was smooth once it finally left."
Cons: "Plane was delayed coming in, due to mechanical reasons. So I missed my connection and had to take the later flight. Ended up sitting in Minneapolis for 5 hours waiting for my flight. Had to cancel my rental car cause they close at 8 and my new flight didn't get in til after 9. Because of that I had to have my parents drive 2 hours at night in the snow to pick me up. I booked this flight months ago and had everything set so it would be smooth, but it turned into an all day ordeal that Delta offered nothing more then a, sorry for your inconvenience."

Cons: "Flight was an hour late getting into Raleigh, so an hour late leaving Raleigh for MSP. That gave barely enough time to hurry straight to the gate for the MSP to MSO flight."

Cons: "The spacing between the seats and in the aisles was almost nonexistent."

Pros: "It was great and very roomy I felt like a movie STAR!!!"
Cons: "N.A"

Cons: "Sun Country has confusing regulations about what is and is not oversize baggage."

Pros: "Crew was very nice and helpful. Lots of leg room"
Cons: "The flight departed 30 minutes late."

Pros: "Excellent crew. Friendly, accommodating."

Pros: "Sun Country is the best airline in the world -"

Pros: "Everything was expeditious, staff was courteous and the flight went smooth. Thanks Sun Country Air!"

Pros: "the flight was timely"
Cons: "crowded. A lot of additional expenses for luggage, seat assignment, food, entertainment, etc."

Pros: "It started with the crew at the desk being very helpful, attentive when we came to check in. And both times, coming and going, they were this way...and friendly. This sets the tone for the rest of the trip."

Pros: "We were able to board first as mom was in a wheel chair"
Cons: "Everything was weighted in favor of passengers. Very nice"

Pros: "The crew were very helpful and pleasant. I was very satisfied."

Cons: "Rude customer service, dirty planes, and late."

Cons: "Sharing a single gate with 3 airlines leaving at the same time is I'm sure not what anyone wants. Departing time was supposed to be at 1210, instead we took a bus to I think Mexico to board the plane then we taxied the plane all the way back to LAX and took off at 218 (well documented time). I was late for work so I was let go, my wife left me and took our 4 sort of intelligent kids with her. I'm just glad I could write this review before my phone services are shut down do to lack of funds. At the end of the day things could have been worse but I'll survive. "Just keep swimming"-Dory"

Pros: "Boarding pretty swift."
Cons: "Offering of flights. Only two flights offered, and time between is way to long!! One that leaves at 1pm, and then a red eye 11:45pm? Not ok."

Pros: "Short lines and prompt check-in. Flights took off and landed on time. Lots of young kids but generally quiet. "Budget" airlines like Sun Country and Southwest have separate Humphrey terminal but it is less crowded and easy to navigate."

Pros: "Ontime flight departure"

Cons: "Staff managed to spend almost the whole trip passing out drinks/snacks. Like, does it really take 3.5 hours to do that? Maybe it does. Announcements were informal - really felt like we were on a training flight. Staff wasn't helping people with bags or to find their seats like other airlines do. Maybe this more relaxed atmosphere is why the prices are lower? If so, that's fine with me - but doesn't seem like you're gunning to attract more business or be anything other than the airline in between the disgusting model of Spirit and the lame cost-cutting of major airlines. Like, innovation is only possible via dissension, and I'm sure your business is having the same troubles with idiot senior leaders as every other US corporate business is, but if you're going to ask for feedback, the feedback is stop being so blah and stand for something other than your Board. Plenty of ideas out there - stop being so pro-short term profit and start having some fun!"

Cons: "We will never fly Suncountry again. Setting up the reservations were all screwed up, right to the night before we left they lost our reservations. The seats were umcomfortably. The stewardeses were mean and unfriendly. They would argure between each other in front of us. Was asked if I wanting drink only once and never got any snacks. The temp on the plane was very warm and not comfortably. Worst expierence we ever had."

Cons: "chose seats for the fight back weeks ahead of time but when we checked in my husbands seat was moved10+ rows behind us and from an aisle to a center seat. He is 6 feet 8 inches tall, luckily there was an open exit aisle seat an they upgraded him without charge...otherwise would have been a horrible fathers day for all"

Pros: "Small terminal"
Cons: "7 hour delay"

Cons: "This covers two flights - Neither left on time, neither got to the gate on time. Once the bags took 30 minutes to get to the carousel, the other time staff gave wrong carousel and several passengers sat waiting. Rude flight attendants have no desire to actually serve on-board. The entire plane smells like the McDonald's dumpster that they fish their "Cheeseburgers" out of. Nothing good to say about the entire experience and I will never fly them again. Word of advice to all flight attendants working for Sun Country: Fly somewhere as a PASSENGER on Delta and see how it's done. Take notes.....lots of them."

Pros: "Flight attendants were nice"

Pros: "Crew, on time, wheelchair service"
Cons: "Cramped seating, food"

Pros: "Friendly crew"
Cons: "Late arrival. Circling MSP due to weather"

Pros: "Sun Country has a system which promotes smooth boarding. First to board are for those with special needs requiring more time (families with kids, etc.), then the first class passengers, then those without carry-on, or who are willing to leave their carry-on as gate check, then for the first 10 rows, and then the back rows, and then everyone else. This seems to work fairly well since it minimizes jams associated with front row seating first, as well as seating those who have large carry-ons."
Cons: "The only thing is that they should emphasize more that those who board first because they do not have carry-on, but just personal bags, should place those personal bags under the seat rather than use that to board first and then take up valuable space in the overhead compartment. I saw people board first claiming only personal bags, and then they would deposit their bags towards the front in overhead compartments, or they would just put their bags sideways in the overhead--taking up twice as much space as carryon bags going in lengthwise."

Pros: "Mediocre Everything"
Cons: "No tv"

Pros: "Not very much! It was like riding a crowded bus but the fare was cheap and the flight was (mercifully) short."
Cons: "They nickel and dime you to death - $8 for an "entertainment device," no food at all (not even a bag of peanuts!) and grouchy flight attendants who talked about "them" (the passengers) who wouldn't obey their direct orders quickly enough - in loud voices in the aisle.... Fortunately it was a short flight."

Cons: "No free snacks, wi-fi, or tv/movie screens"

Pros: "I had 2 empty seats next to me. Got to stretch out"
Cons: "Didnt like how they didnt have televisions on the flight across country. Most airlines have this. Sun Country doesnt"

Cons: "Red eye flight and really needed to sleep - totally uncomfortable leaning anywhere against the window, freezing cold. I typically don't take a window because of that, but had to take it after my Spirit flight was cancelled and the Sun Country flight was full. No fault of Sun Country, but I was unprepared for a window seat, and SO tired and frustrated. It was just "one of those things' :-)"

Pros: "The luggage fee is reasonable. The flight was on-time. Spacious seat."
Cons: "The luggage fee is cheaper when paid on-line, but when I tried to pay on-line, an error message popped up. I ended up paying at the registered desk which is $10 more."

Pros: "Low-brow but budget-friendly... I had a wedding and had to be in Minneapolis for 48 hours... I got what I paid for... low budget experience."
Cons: "Everything was ho-hum and cheap."

Pros: "the pilot seemed very nice and had a good sense of humor."
Cons: "It took a long time to get through ticketing as the line was long and there was only one person for the "non elite" passengers. The crew seemed nice except for one woman who seemed grumpy Overall excellent value for the flight. Thank you"

Pros: "The crew was very nice, and very hospitable. I really enjoyed the flight overall and had a nice time and will be flying again but i do hope to see a change at the check in counter."
Cons: "But I waited at the check in counter for 1 1/2 before i could check in at LAX, when some did come they called me next then answered there phone making me and everyone behind me wait while the person spoke the there mom, i understand there are family things that are important and things happen but i felt highly disrespected as a flier because i am paying for this flight. In the end he did not excuse himself or apologize or step away he was on the phone for 5mins set in on the counter and checked me in, in silence not speaking to me at all."

Pros: "Seats are roomy and comfortable, two beverage services are nice on a long flight so those who are napping get two chances."
Cons: "Boarding process was confusing, but it makes sense to board the back first."

Cons: "Seats Service and timming all horrible"

Pros: "The seats have more leg space"

Pros: "Sun Country is always my first choice if I'm flying to New York or LA. Cheerful, professional ticketing agents, gate agents and in-flight attendants. Clean airplanes and impressive on-time performance. I love my hometown airline. Just booked a RT to Portland."

Pros: "The flight attendants were warm, friendly, and relaxed. Smooth landings!"

Pros: "Everyone was nice, professional, normal and efficient. Got a great price on my ticket."

Cons: "Nothing very good service"

Pros: "Left on time and got in on time."

Pros: "Snack Food selection was good and fairly priced. Free drink service and friendly crew. TSA pre -check. Exit seating was comfortable."
Cons: "Paying for my checked bag, seat, and entertainment. No free snack."

Pros: "Arrived and boarded on time. Although it was a crowded flight, the flight crew assisted in making the flight comfortable."
Cons: "I was pressed for time and they offered to check my carry on for free, but I had to wait at baggage claim for 20 minutes."

Pros: "no problems all the crew were nice the people in front of me did not recline"

Pros: "The crew was nice."
Cons: "The plane was late to begin with. Once we got on we had to sit for about 30 minutes due to a mechanical issue. After that there was another issue that caused us all to get off the plane. Then we were stuck in the tunnel between the plane and the terminal for about 20 minutes. Once we got off we had to get back on about ten minutes later and we were rushed. I got so sick because of all of the stress and moving around I threw up on the plane and getting off. All over my clothes and shoes and luggage. I had a very bad experience."

Cons: "Flight delayed almost 3 hours, we were waiting on the plane the entire time, with stale air and limited information. I missed the holiday party I was coming home for."

Cons: "It was 2 hours delayed"

Pros: "There weren't any entertainment options that I was aware of. Flight was to short for food service and I didn't order food. The leg space was excellent - wasn't expecting that. The flight was smooth and relaxing."

Pros: "1st time heard about this airline, good experience."

Pros: "Awesome customer service by all."

Pros: "Lack of people on flight"
Cons: "The idiots who take 5 mins to get their bag in the overhead bin"

Pros: "Left on time, arrived early!"
Cons: "When checking in, it indicated a smaller plane. I was not in a window seat and I had to check my baggage (and wait at the baggage terminal)."

Cons: "Flight was delayed several hours due to an issue with the plane. Didn't get to our destination until close to 2am."

Cons: "This is the second American Airlines flight we have had in less than two months where there was an issue with the plane and multiple delays lasting hours. I understand delays happen, but we've had two late evening flights turn into red-eyes while traveling with one of our children. Will not be flying American Airlines again."

Pros: "Captain asked passengers not making close connections to allow passengers with connections to deplane first was very helpful."
Cons: "Flight left late and arrived late making my connection in Philadelphia for a flight to Budapest a very close call."

Pros: "American"

Cons: "Two hour delay out of Denver, no crew."

Cons: "Such tiny seats."

Pros: "Nothing"
Cons: "Condescending staff, lackadaisical crew, pitiful excuses of why we were delayed."

Pros: "Crew was nice."
Cons: "Plane was very old (from the 90s?), cabin kept freezing all night. Now my husband's luggage has been lost and we are getting conflicting information on how to retrieve it."

Pros: "Comfortable flight except for limited leg room. Great movie selection."
Cons: "Poor leg room for tall people"

Pros: "Not using kayak"
Cons: "Kayak booked me the worst itinerary in the history of air travel!"

Pros: "Food was good. Staff was polite."
Cons: "Both flights were late leaving. Plus then we waited on board for a long time. Once on board and waiting, no explanation, no updates. No idea what was going on or why. An announcement would have helped a lot. Philky-Prg: Long delays with food , staff was slow on the Philly -Prg flight. Seemed like they didn't want to be there. No info from flight crew. Phily to Prg - Crappy old plane that should not be flying over seas anymore. Applies to both flights unless specified."

Pros: "The helpful steward"
Cons: "The bumpy ride"

Pros: "fairly comfortable, crew was helpful"
Cons: "Having to use my phone for entertainment, with no place to plug it in"

Cons: "I'm not sure where the problem was - whether with AA or Royal Jordanian, but my luggage did not make it to Amman with me. In fact, there was a whole group of passengers traveling on American from different US cities, switching to RJ in Chicago, whose luggage did not come on the flight to Amman. My advice: be sure to pack enough for a couple of days in your carryon - and don't accept an offer to check your carryon to its final destination!"

Cons: "We had five pieces of luggage lost during our flight from the U.S. to Spain. When we arrived in Madrid we were told that all five pieces had been located. When we went to pick them up the next day there were only four pieces at the airport. We were told the fifth suitcase would be delivered when it was located. It's ten days later and there's no sign of the luggage. It has taken multiple phone calls to get the information about the luggage correct. They assure me that they have everything correctly documented and then when I call back they haven't changed a thing. It has been a very frustrating process overall."

Pros: "Comfortable seats, good legroom."
Cons: "Not enough coffee for breakfast."

Pros: "Reliable and efficient."
Cons: "It took a while for the luggage to be delivered to the claim area, but it was very late in the day so I guess it is to be expected."

Pros: "Arrived 20 min early. Smooth flight."
Cons: "Didn’t have individual movie screens."

Pros: "Seats were comfortable enough"
Cons: "They force you to get to the airport really early."

Pros: "Food and entertainment were great"

Cons: "New cheap fare is honestly offensive trash."

Cons: "This was a BA flight on an American Airlines plane. Very small crowded and uncomfortable. My husband is 6'2" and barely fit in the seat."

Pros: "The crew was awesome."
Cons: "You guys lost our luggage!"

Pros: "Good connection"

Pros: "I like that American offers free movies thru their app but there was a glitch and I couldn't get it to work!"
Cons: "Couldn't get the entertainment app to work"

Pros: "Fairly regular updates from Captain, approx every 15-30 minutes. Flight attendants were ok, performed duties as expected. Announcements were difficult to hear over sound system. I don't know if Captain and the flight attendants were soft-spoken, or if the volume was not turned high enough, but I could hear less than have of what was said over the audio system."
Cons: "On the plane for approx six hours. Sat for two hours at the gate, then another hour on the tarmac. Would have been more bearable, but AA's seats are sooooooo close together, that there is nowhere near enough room to stretch legs when weather causes delays. AA's seats are the most uncomfortable (in regard to space and lumbar support) of the three major airlines."

Cons: "No priority boarding for people with babies and toddlers"

Pros: "The crew was awesome. We were early arriving. More leg room this flight and I loved the in-flight entertainment games. Also charged area was good for phones. Didn't like having to pay for Wi-Fi onboard."
Cons: "The crew was awesome. We were early arriving. More leg room this flight and I loved the in-flight entertainment games. Also charged area was good for phones. Didn't like having to pay for Wi-Fi onboard."

Pros: "There was nothing too bad other than I wasn't able to check in online bc our first leg of the flight was operated by American Airlines. But there wasn't anything that really stood out that would make me want to fly them again other than it was the best price."

Pros: "The crew was very helpful at each stop even though they weren't responsible for the disasters."
Cons: "Initially we thought we were flying with British Airways. We then had to do some digging to realize it was all out of American Airlines. Then we couldn't get proper boarding passes and luggage tags until one of the crew members spent a significant amount of time untangling each leg of our trip so they were in the proper order. We got delayed by 4 hours in Chicago and missed our connection in Manchester. We had another 5 hour wait there. By the time we got to Dublin, our bags didn't also arrive. After almost 24 hours of travel, we arrived but without all of our stuff."

Pros: "Easy flight, friendly crew."
Cons: "Girl next to me being sick the whole time"

Pros: "Flights attendants were super friendly and the plane was very clean"
Cons: "seats are uncomfortable"

Pros: "Excellent, friendly attention from flight attendants."

Cons: "Requested for wheelchair assistance but none provided?!!"

Pros: "For the first time, ticket counter from the Denver American air assistant patiently review the my connecting flight when flights were delayed twice!"
Cons: "AA keep announcing they will be delayed hour at the time and with east coast time changes, I almost couldn’t make it to fly second connection flight. They should give us guide line to exchange the connecting flights."

Pros: "Arrived home safely"
Cons: "Arrived very early due to logistics and our flight was not leaving for 9 hrs and the AA Representative would only put us on a earlier flight if we paid a large fee, so we waited then the original flight was delayed 2 hours and we nearly missed our connection in another city, it all could have been avoided if a little flexability and care were involved to put us on a earlier flight"

Pros: "Slept the whole way"

Pros: "Good"
Cons: "Everything"

Cons: "First flight not found; no pilot to fly; and then there was no crew to attend. Passengers made to wait more than 1 hour inside the plan. my opinion, all could have been handled simultaneously if somebody thought about it."

Pros: "Wonderful stewardess."
Cons: "Seat would not recline..."

Cons: "Delayed flight for 2.5 hours."

Pros: "I was not provided a wheelchair, as requested, when I arrived in Charlotte. It was difficult to know where my connecting gate was due to a lack of visual monitors. However, I did find an airline employee very helpful. The flight leaving Charlotte was delayed, so my arrival time was pushed back an hour making it a challenge for my friend whom provided transportation home. I did find the kayak website easy to manage. I appreciate the opportunity to book my flight so easily."
Cons: "See previous statement."

Pros: "No cancellations"

Cons: "No movie, overnight flights would be great with side head rests, stewardesses were not nice, just ok"

Cons: "Equipment problems"

Pros: "Red seats labeled for handicapped traveler was great for me with invisible back leg problems."
Cons: "need to have bottle water at gate it was very humid."

Pros: "2 gate changes, 3 hours late, American stinks"

Pros: "The crew members was good."
Cons: "The refreshments was poor."

Pros: "nothing"
Cons: "This was without a doubt the worst flight experience of my life. The flight was delayed over 8 hours, forcing all travelers to sleep in cots until 3:30am because there was no pilot available which seemed absolutely ludicrous, especially considering the fact that it was not the only AA flight to Minneapolis that didn't have a pilot. The gate staff could have cared less about the extent to which we were all inconvenienced by this...and there was no option of compensation available except for a measly voucher for dinner at 12pm after all the restaurants were closed. I spent hours on the phone with "customer service representatives" and they also had nothing to offer in terms of vouchers or any form of polite compensation for this HUGE inconvenience. Needless to say, I will not be flying American Airlines after being treated like this."

Pros: "The flight was on time. Crew was fine, but I had limited interaction with them."

Pros: "Cheap ticket."
Cons: "2 hour delay, packed flight."

Pros: "Crew was first rate..."
Cons: "One hour late taking off but understandable..."

Pros: "The extra fees for checking baggage was a surprise, but the air fares was cheaper than the other airlines."

Pros: "Clean roomy plane. Comfortable seating. Polite helpful professional flight attendants. Smooth ride. Easy on and off. Ontime!"
Cons: "Only water offered complimentary. Charging for a carrying bag. Charging for an early seat selection."

Pros: "Nothing"
Cons: "Seemed like a good price until I booked and then had to pay for add on such as a carry on piece of luggage. They also gave a sales pitch onboard about "their" credit card. Seats were crowded and uncomfortable. The flight attendants seemed as if they would have rather been anywhere but helping passengers. Both flights were late not due to weather. After booking this flight with all of the ad ons, I found I could have flown Sun Country or Delta for less - and next time I will use another airline."

Pros: "My God what an excruciating 3 hour endeavor. Kicks, screams, and all in the awful pitch of a little brat. Kid wouldn't sit down and wouldn't shut up. Flight was full so when I asked to move there were no other options. In all of the flights of my life, by far the worst experience."
Cons: "Price"

Pros: "The crew is friendly and courteous."
Cons: "I don't like not being able to sit with the person I am flying with unless I pay extra money."

Pros: "That I'll never have to fly with Frontier again."
Cons: "Customer service Lost bag Comfort Fees"

Pros: "Crew and how fast the flight was."
Cons: "Baggage fees, seat comfort, temperature of plane,"

Pros: "This flight was ok. Crew was new and tried hard. On complimentary drinks only a 75cent savings to you but makes better feelings."
Cons: "Flight from MSP to Denver. Waited in line to leave bags for almost an hour! Only one agent who spent 20 minutes with one party. No excuse for such poor service which happens frequently according to an airport policeman going by."

Pros: "Flight attendant's comments were very humerous"

Pros: "I was not aware that both carry on AND checked bags incur a charge with Frontier. The only positive thing about this is that Frontier charges more to carry on a bag than to check a bag, so at least boarding was fast because most people checked their bags."

Pros: "Both flights boarded quickly, left on time, and both flights arrived several minutes early. Good winds or whatever really helped with my first impression of your airline. Clean plane, courteous staff."
Cons: "While I know it's not included in your fares, I really am used to a cup of coffee or a coke when I fly."

Cons: "Paying for a seat and bags."

Cons: "Frontier doesn't offer any refreshments except water. There also isn't any in-flight entertainment on such a short flight."

Cons: "there were a few rude staff, they CHARGE FOR EVERYTHING. Delayed flight without explanation. I wont book with frontier again because by the time that you add up all of the extra charges, I could have flown more comfortably with delta"

Pros: "Easy boarding."
Cons: "Our flight was cancelled and we couldn't get another flight for 3 days. The airline didn't offer any comps or reimbursements for the extra days."

Cons: "I expect to pay for the little things with frontier, but I was told 12 hours previous to takeoff that my flight was canceled because not enough people booked. I was stuck trying to book another flight that close to departure and had to pay over $300 more. They didn't do anything to help."

Pros: "Customer service streamlined the boarding well."
Cons: "I cannot believe there were so many hidden fees! So much money for checking in ANYTHING!! $30 for a carry-on is unheard of – for a checked in bag, fine, but charging for carry-on and then *raising* the price at check-in?! That is absurd. Also, charging for a seat selection? What does it matter if you're flying Economy?! And then charging for the most basic airplane food and beverages! Is that an indication of going broke or something?? Finally, as if adding insult to injury, you can forget about sleeping on the plane. The chair backs don't lower."

Pros: "Price, window seat."
Cons: "nothing"

Pros: "Flight was quick- got to destination 20 minutes early."
Cons: "Baggage fees weren't advertised when I booked the tickets. There was $27 of additional fees added onto ticket price, but no free water on flight. The flight attendant announcing information struggled with conveying her message clearly and professionally."

Pros: "There mandatory luggage fee is absurd."

Pros: "Nothing."
Cons: "I don't have respect for a company that doesnt take care of its paying customers. The 45-minute pre-board rule is almost criminal. It's hidden deep into their website where no one can see. And for business travelers like me, you don't always get to the airport before 45 minutes before as you bounce from meeting to meeting. Never flying Frontier again after they stole hundreds of dollars from me."

Pros: "see above"
Cons: "seats are not very comfortable could use better padding and recliners,even just a few degrees of recline would really help"

Pros: "I like that I can go just about anywhere with a carry on bag for under 100!"

Cons: "No food, no entertainment"

Cons: "charged me for carry on that ticket site said was free. Bad business!!"

Cons: "Trying to get on an earlier flight that was not 10 hours late!"

Pros: "You should have n/a sections with your survey. I did not have any food, nor did I take advantage of any entertainment, so I just checked okay on your survey."
Cons: "Flight was delayed."

Pros: "The row I sat in had tray tables that were bigger than my hand!"
Cons: "We were called to board as "zone 1,2 and 3" all at once. This made it a big blob of people trying board, super annoying and not the greatest idea. You get on a plane with no wifi, no tv. And then we got to wait nearly 45 minutes for our checked bags at midnight on a Wednesday where the airport wasn't even busy.... Come on, Frontier, I've always rooted for you. Not so much anymore"

Cons: "You have to pay for everything. Tried to charge me for a computer bag coming into plain although we are allowed one person item I should be comped flights. Due to this horrible experience."

Pros: "quick turnaround once our plane arrived, crew was solid"
Cons: "flight delayed, no apology or compensation."

Pros: "same"
Cons: "same"

Pros: "Nothing."
Cons: "My flight was cancelled and there was no effort to get me onto another flight any sooner than they possibly had to. When they finally did get me on a flight a day and a half later instead of an hour layover I had a 9 hour layover and when I asked if it was possible to get on an earlier flight I was given attitude and treated very rudely and dismissed in spite of how polite I was. In addition to getting in two days late and coming in at 3am, my luggage was lost and there was no one who could assist me in the entire airport and when I called their customer service I was eventually hung up on, after sitting on the phone for 15 minutes, as it was after hours. When I did get a hold a representative the next day they were very put out that I didn't want to make the two hour drive to the airport to get my luggage and instead wanted it delivered. Worst experience I've ever had after many years of heavy travelling. Absolutely terrible."

Pros: "Crew was overall competent and polite. Plane was clean. Price was very good."
Cons: "Seats are too close together for comfort. Food service was a joke, but we knew that going in. However, my wife asked if the ice water was free (every food/snack item costs money), and the look my wife received from the flight attendance was not what we considered polite or courteous."

Cons: "Service is tribble and I don't have a any plan to fly to frontier"

Pros: "The graphics on the planes are cool!"
Cons: "The $51.00 charge for a carry-on."

Cons: "The online check-in process is very poorly designed."

Pros: "price, boarding process, speed, crew"
Cons: "price of carry on, no internet/tv, no snacks"

Cons: "I was not aware until I arrived at the airport that I needed to pay for a carry-on bag. Frontier did not do a good job of making this known to me before then."

Pros: "Basic ticket price with no luggage or seat selection is cheap. Boarding started late but went quickly."
Cons: "Nickeled and dimed for everything on frontier, i.e.: choose your seat, carry-on luggage, beverage, etc. I'll only consider them for short flights. Didn't have much interaction with them with no luggage and no beverage - not much to say there."

Cons: "Frontier baggage handlers ripped the large front pocket off my almost new suitcase. This was about the third time I used the suitcase. Because it was ripped off along the zipper, they won't take responsibility. I get to pay them an extra $35 to haul my suitcase, they ruin it,and I have to buy a new one. That isn't right! I will never fly Frontier again."

Cons: "Lost my bag and did not have a rep readily available. Also, when a rep was located, I had to fill out a form by hand since they do not track bags digitally?!? Over the next day, I was not called or updated on the bag. I had to call all day to get someone and they did not deliver it in a timely manner. Horrible experience."

Pros: "Everything but the angle of the seat backs..."
Cons: "The way that the new seats are oriented gives me terrible shoulder cramps within 30 minutes of sitting down. My neck is stuck in an awkward, downward stare with no hope of rescue from the once present recline button on the arm rest..."

Cons: "Frontier has gone too far with their ridiculous additional fees. I had to book the ticket for my 6 year old daughter to fly with me a week after I bought my flight. I was prohibited from booking her flight online...fair enough. But when I called to book her flight, they charged me an additional $10. It gets worse. I spent 30+ minutes on the phone with their representative and she was 'unable' to link our reservations or book our seats together. She told me to request that we are seated together when we check in. When I checked in, the person told me to as at the gate. When I asked at the gate the guy told me that he couldn't change our seats. SERIOUSLY?! Frontier has gone too far. Shame on you guys."

Pros: "Crew on plane was nice."
Cons: "I specifically bought a bag to match Frontier's ridiculous '1 free personal item, everything else you have to pay policy,' and the employee at the check-in (which I wouldn't have had to even interact with if they accepted mobile boarding passes) tried to make me pay for it. If I wanted to pay for my bag I might as well have gotten a flight with SunCountry, Delta or Southwest and had more legroom, in-flight snack, free carry-on, etc."

Pros: "On time"
Cons: "Noisy"

Pros: "boarded on time"
Cons: "have to pay for ALL snacks"

Pros: "Got home on time"
Cons: "Staff seemed tired, no leg room, no reclining seats, charged extra for carry on bags"

Pros: "efficient, on time, definitely worth paying for good (row 5) seats"
Cons: "nothing it was great"

Pros: "Polite, efficient ticketing and cabin crews. The person whom I think was the head cabin crewman has missed his calling. He should be doing stand-up comedy. There was a 50 minute weather delay - no fault of Spirit Airlines. Excellent turnaround time and we were in MN on time."
Cons: "Cramped seating. Expensive adult beverages."

Cons: "Late"

Pros: "Nothing"
Cons: "No drinks or snacks. Plus, I sat in an aisle seat and the attendants bumped into me around 7-8 times during the flight."

Pros: "Cheap fare."
Cons: "Everything costs extra. Crammed into small seats, screaming babies, bad turbulence, typical flying experience these days."

Cons: "Cancelled flight"

Pros: "Crew did what they could to entertain the passengers."
Cons: "Sat on the plane on the runway for over and hour after we landed."

Cons: "It's torture to spend as much time taxiing around after landing"

Cons: "Had to pay for water??? Never heard of that on a flight before? $3 is a little redicuous. Flight was delayed both ways and sat in back row on the flight home. Could smell urine in the bathroom very strong every time the door was opened. Seats are very uncomfortable and don't even recline."

Cons: "I did not appreciate that Spirit airlines charges for a carry on bag. They also will not even provide water on the flight for free. This was my first and last time flying with them. Near the end of the flight, they did promotions. One lady won a roundtrip flight, and then they tried to entice people to sign up for a spirit credit card. I found the interactive crew to be annoying rather than professional."

Pros: "I was headed back for a short weekend long trip so I thought I would give Spirit a shot. The low fare was nice and I didn't need to pack a lot so it made sense. Gate attendant was good and stewardesses were nice, they definitely weren't picky about the one carry on item either."
Cons: "We got delayed, but that's no one's fault."

Pros: "Friendly and clean"
Cons: "2year old kicking my set"

Pros: "Cheap ticket"
Cons: "Flight delayed due to bad weather on the East Coast. Not Spirit's fault"

Cons: "Delayed flight was not as delayed as notified, arrived 30 minutes before a flight departure time, for a plane that had already left."

Pros: "Window seat"
Cons: "No room"

Pros: "I think spirit gets a bad rap sometimes but for the low price it's a great value. The attendants are super friendly and attentive."
Cons: "We were delayed about 1 hour but the service made up for it."

Pros: "The flight was inexpensive"
Cons: "They cram as many people in as they can and charge you for every little thing if they can."

Pros: "I am glad the plane did not crash like every single Passenger thought it was going to."
Cons: "Flight was delayed by a few hours. Missed all of my connecting flights. Had to get a hotel room in Minneapolis because there was no way to fix my travel schedule until the morning. Pilot/ crew gave no explanation/ warning for having to sharply nose dive (everyone screamed) until afterward and the explanation was turbulence."

Pros: "Cheap , fast. Staff and Attendants. No first class snobs"
Cons: "I'm 6'2. little room"

Cons: "Unexplained delays. Then finally someone says the pilots haven't arrived. They still decided to board us, but apparently they couldn't turn on the air until the pilots arrive, so we cook in there, not knowing how long this will go on. Finally, the pilots arrived. Air turns on, but still we wait. And wait and wait, all the while Spirit sends me a total of FOURTEEN delayed takeoff and arrival emails. As if I couldn't already get the gist sitting on the plane waiting waiting waiting. Finally, we get rolling, but never is there any acknowledgment that we've been waiting or that they're sorry for the continued delays or something nice yadayadayada. Last Spirit flight I'll take."

Pros: "Nothing"
Cons: "Everything. Never flying with them again."

Pros: "On time and smooth ride"
Cons: "We had a lot of trouble with payment for our carry_on bags. Why do you charge more for the carry_on bags than the checked bags? All the different prices were very confusing. Also one of our seats was double booked. Lots of anxiety and stress instead of a comforting flight."

Pros: "Nothing"
Cons: "The policy for paying for carry on baggage is confusing because you can carry on the same weight and cubic inches as baggage that you have to pay for as long as it is two parcels instead of just one. I will not be flying Spirit again"

Pros: "Very cheap flight! Nice attendants. Good pilot. I seriously didn't even feel the touchdown. I never experienced that before!"
Cons: "I was lucky enough to only be traveling with a small backpack - which is good - because if you didn't pre-pay for a carry-on, we were told by the gate agent it would be $65. And if you didn't come up and pay the $65 - it would be $100 when you boarded! What?! All economy seats are small now but at least they recline a little. These didn't - and they're smaller. The most painful flight I've ever had (only 6 feet tall) - the seat is stick straight! if you have a carry-on and especially luggage - just pay the extra for another airline. The price will definitely even out and you'll get a seat you can actually breath in! At one point they were trying to sell so many extras I thought they were going to start a time-share pitch. So unless you just have a back pack or purse - stick with another airline."

Pros: "Nothing"
Cons: "Total lack of communication from ticket agent. Sitting at the ticket counter for over an hour while the ticket agent fumbled around not knowing what she was doing and unable to log into the system because she didn't know her login. Multiple agents had to help her and none of them were communicating to me what was going on."

Pros: "Flight was on time"
Cons: "Expensive....Mpls to Denver and back....over $350...with cheap gas and Spirit charging for everything. ...bad deal."

Cons: "Confused about what constituted carry-on and personal luggage."

Pros: "Boarding and crew"
Cons: "NA"

Pros: "Flight was delayed. Could of been better"
Cons: "Delay of flight"

Pros: "Cheap ticket price, promise of on-time service."
Cons: "Flight was pushed back 3 hours, then cancelled without an overhead announcement. I was informed via email. Followup flights promised for next day ended up delayed, confirming my decision to drive instead. Ticket price has been refunded, but not baggage fees."

Cons: "Flgiht was canceled and spirit would not pay for hotel or food for the night since the flight was rescheduled for next day. We spent $120 on hotel, $20 on food and $8 on parking."

Cons: "Having to pay for water and a carry on is rediculous. $45 for a small carry on each way ads a lot of money."

Pros: "Pilot and crew"
Cons: "Customer service.. push 1 for English.. I couldn't understand them.. nor could they understand me.."

Pros: "Nothing , worst customer service ever"
Cons: "Delayed my flight for hours until finally cancelling it . Didn't offer any vouchers or even apologize . It was the most absurd flying experience of my life - never flying spirit again"

Pros: "Affordable and easy. Thanx :)"

Cons: "My flight was canceled and I'm still being charged for the flight. Awful."

Cons: "The flight was first delayed for hours then they just cancelled it on us. They set up a flight for the following day but no hotel arrangements or anything. Ridiculous and so so cheap. Never fly this airline."

Pros: "Had empty seat next to me which I haven't seen in many years. My first experience with this airline was unpleasant, however - this time was a lot better. my biggest complaints are with the airport and gate locations. To have 100 people waiting at a gate with 5 chairs is still something I'm trying to understand."
Cons: "No free drinks - not even soda, flight delayed 30min, very few chairs in gate area at airport"

Cons: "Mediocre at best.... only used Spirit because it was the cheapest option.... $50 bag check changed that... won't fly spirit again"

Pros: "The low cost."
Cons: "Strange, unexplained delays. Lack of a beverage. Surly attendants."

Pros: "The crew was moderately accommodating."
Cons: "Make sure you know that your ticket doesn't include ANYTHING but flying. The airline prides themselves off this because you only "pay for what you want" but understand that means minimum $30 for a bag, $4 drink or snack, and $10 seat choice. They milk you dry. Hidden fees for EVERYTHING. If you like this kind of travel by all means fly this airline. Just not something I appreciated In regards to the actual travel day: 1- changed the flight from original 4:30pm departure to 6:30pm then 7:30pm then 7:50pm then back to 4:30pm (at 3pm) so there was no way to get to the airport in time. Once at the airport the flight changed from 4:30pm to 5:30pm. 2- The airline sold too many seats for the actual amount on the flight so they had to ask people to wait to fly at the gate. 3- We boarded the flight at 5:30pm (set take of time) and sat on the plane another hour waiting for the first officer to arrive. So never left till 6:30pm. 4- No appoligy was ever made by the crew for the major stress the entire day had been with all the flight changes. Not even allowing for a free water. Overall just super stressful traveling for the entire thing. Never once felt like the Crew really understood. Even at the check in counter they had no idea what was going on with the flight. If you fly Spirit I hope you have a better experience but as of now I will never fly them again."

Pros: "Crew was very helpful"
Cons: "Delayed flight"

Pros: "The flight it self was ok very friendly flight attendants"
Cons: "When checking in could not choose my seats when I was checking in my luggage took way to long the person that was assisting me seemed very in knowledgable clueless to be honest told me that the person at the gate would help with the seating she could not give me a receipt for checking in my luggage when I got to the gate the gentleman there told me that I would have to hold back and see if there even be a seat for me at all that the flight was very full I book my flights a month in advance that was the last thing I wanted to hear was getting very upset than another gentleman came over and assigned me our seats so over all I would give them a D+ at the best guess I just expected more professional company hope the return flight goes better"

Cons: "Never fly through this airline they take all you money when you buy your ticket and then again when you get to the counter I'm not surprised if they didnt charged me to sit down I'd rather flight through delta and pay extra than to go through them again I don't normally put comments.but my experience was so bad had too"

Pros: "Price was fair. Clean plane. Flight was on time at both start and finish"
Cons: "Crazy baggage fees"

Pros: "Only flight available"
Cons: "Staff was rude, borderlining on hostile. I was treated like I was an inconviencne to the staff for purchasing a ticket. Seats were shot and not comfortable and gave everyone a very hard flight. Try training your staff."

Pros: "Walking on to the plane I was greeted by two flight attendants who were very freindly and making small talk with almost everyone who came onto the plane. The captain was also standing in the doorway to the cabin and was greeting passengers as they boarded. I noticed that the captain had brought two young children in to the cabin to show them the front of the plane, I didn't know that happened any more! I was VERY impressed and have never experinced such kindness and professionalism on a flight. Thank you for making the flight the best experience I've ever had on a major airline! Flight NK382 from Denver on Fri July 15, 2016. Blown away."

Cons: "No cash for snacks and drinks."

Cons: "It was canceled after several delays. Left me stranded for hours. Never again!"

Pros: "My second row seat was quite spacious"
Cons: "Flight was delayed for over three hours. Then once on board we were constantly told how many minutes until we would be leaving then sat there probably 20 minutes past that time. Overall I was probably sitting around for three times the actual length of my flight. They gave everyone a $50 voucher for their troubles which was nice, but it has used to book within the next two months. Seriously? I really do not even want to fly Spirit again ever and now they are giving me a time constraint to make up for their inadequacies. Terrible airline."