Daily cleaning, installation of cabin HEPA filters on flights from Luxembourg to South Carolina
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Scores according to KAYAK customer reviews
Cons: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Cons: "Very nice crew and great food"
Pros: "Crew is excellent, polite and personal!"
Cons: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Cons: "Wifi on klm"
Cons: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Pros: "Flight was on time."
Cons: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Pros: "Slow service."
Cons: "Better communication!"
Cons: "Too hot inside the aircraft"
Pros: "Nice staff and no delay"
Cons: "Instead of crisps maybe a bit of cheese or crackers"
Pros: "The friendliness of the crew"
Pros: "The crew is really welcoming"
Cons: "The seats are too narrow and a bit too hard"
Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Cons: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Pros: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Cons: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Pros: "I love the food"
Pros: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Cons: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Pros: "The service"
Cons: "The food."
Pros: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Cons: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Cons: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Pros: "The constant smile conferred by flight attendants through the entire flight."
Cons: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Pros: "MCR airport Mert & Greet parking was smooth and efficient."
Cons: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Cons: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Pros: "Efficient boarding system, clearly signposted. Professional staff"
Pros: "Very friendly and helpful crew."
Cons: "Flight departed 35 minutes late"
Cons: "We did not get two of baggage at the destination."
Cons: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Cons: "They have mabaged to lost my luggage"
Pros: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Cons: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Pros: "Good service onboard, good food. On time."
Pros: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Cons: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Pros: "Short flight with good communication."
Cons: "Nil to complain."
Pros: ".Very much on time with pleasant service."
Cons: "Can nit find much fault fir a short run!"
Pros: "The staff was extremely pleasant. Food was good!"
Cons: "Have no complaints"
Cons: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Pros: "Very friendly crew"
Cons: "They stole my money"
Pros: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Cons: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Cons: "Tiny old cramped plane."
Pros: "was very quick"
Cons: "OLD plane without comfort or entertainment"
Pros: "They were awesome."
Cons: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
Pros: "Spacious cabins, friendly service"
Pros: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Cons: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
Cons: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"
Pros: "captain was great."
Cons: "Super small and crowded flight, no safe distance whatsoever. A particular older flight attendant was cranky."
Pros: "I liked the free in ight movies which makes a 5 hr plane ride a a lot more enjoyable. Having 2 rounds of free beverages was also what I liked. The seats are comfortable, plenty of leg room, love that there are plug/ports to charge you electronic devices."
Cons: "What could have been better especially on a 5hr flight to Honolulu would be free wifi, free meals, if not free meals then 2 rounds of snacks, and I know it's out of the airlines control, but families with their screaming babies who's parents leave the tray down to keep their toddler entertained so she could kick it up and down through out the flight. I feel the airlines should place families with babies and toddlers together on a portion of the plane."
Pros: "Used miles to upgrade to Premium Plus. Excellent seat and food!"
Pros: "the crew was amazing and pleasant."
Cons: "everything went well and what i was expecting."
Pros: "Grrat seat 20a lots of room"
Pros: "Non stop flight. The crew went out of their way to help us enjoy the flight. Food was available during most of the flight. The crew was friendly and enjoyed helping us get to our vacation"
Cons: "The entertainment system. I started watching a movie but couldn’t finish. Once the movie stoped I could not restart it."
Pros: "The flight crew was great, and the Pilot kept us informed about the weather patterns and eta."
Pros: "Smooth flight, excellent cabin service, arrival in Ft. Myers was early"
Pros: "The bed, pillows and blanket, the flight attendants and the captain, who was on his final flight after 30 years."
Cons: "The dry chicken"
Pros: "Ease of boarding and good communication from pilot"
Cons: "Flight attendant was gruff when communicating. She seemed angry when providing information. It was a short flight, so not a lot was offered, which was totally fine. However, when she walked down the isle with water, she appeared to be looking at the ceiling and didn’t stop to check if many people wanted water, including me."
Pros: "Food could be a lot better and healthier."
Cons: "Plane was not overbooked."
Pros: "Free in flight entertainment after 2.5 hour delay"
Cons: "Delays both outbound and inbound. Pilot late to work for first flight. Pulled away from gage prematurely only to sit on tarmac for 1.5 hours. Rude flight attendants (only some). Zero leg room."
Cons: "Don’t use United out of Charlotte"
Pros: "On time departure and arrival"
Pros: "We made it home safe"
Pros: "Nice flights attendants"
Cons: "This is not how business class sshould be"
Pros: "Excellent crew."
Cons: "Tight quarters."
Pros: "Flight once started went smoothly"
Cons: "2.5 hours late; stewardess should provide updated helpful info about possibly missing connecting flight & even get cart ride in terminal to rush to connecting flight gate since both were United flights."
Pros: "Very professional staff at Montrose Regional. Special assistance was given by the ticket agent at the gate to help get a disabled co-travelor on board. Super smooth takeoff, best ever from Montrose."
Cons: "Everything went as expected. No issues."
Pros: "Niven cabin crew, helped without complaint when my daughter had an embarrassing accident. Very nice crew."
Cons: "No in seat free entertainment"
Pros: "Flights to be on time"
Cons: "Seat area had a good deal of trash around it and in the seat back pocket"
Pros: "Good littlecommuter flight"
Cons: "All good"
Cons: "Seats and food were disappointing ."
Pros: "The crew was very nice...excellent choices in entertainment...and I appreciate the perk of Preferred Boarding in group 2."
Cons: "We had to deplane 2X for maintenance issues. It was frustrating because it caused a 3-hour delay...however, we do appreciate the safety aspect and would rather be safe than sorry. You also ask us to rate food, but they do not provide food...what do we rate...the soda choices, the teeny bags of snack mix."
Pros: "Early boarding for families"
Cons: "Ridiculously cramped bathrooms"
Pros: "everything is perfect"
Cons: "i wish i have something to say"
Pros: "Everything went swimmingly"
Pros: "Crew was friendly. Everyone tried to make things go smoothly."
Cons: "There was a 2 hour delay."
Pros: "Over am great flight thank you."
Cons: "Unfortunately the food was frozen. Was nit able to eat"
Pros: "No carry on fee .. nice staff .. on time!"
Pros: "Courtesy and helpful"
Cons: "I don't have any complaints"
Cons: "The crew & boarding. Awful snacks."
Pros: "Flight was on time"
Cons: "Check in was terrible"
Cons: "Good flight"
Cons: "Delayed flight missed connection and had to a different flight then a two hour bus ride. Delaying my day by 6 hours. Also the gate changed without any announcement or communication via email or text by the airline."
Cons: "we have been sitting in the cabin for over an hour while they have feuled the plain as they forgot to complete it"
Pros: "No assigned seat. Almost did not get on flight. No explanation offered."
Cons: "Super cramped. Few in flight services"
Pros: "The Captain and his crew were informative and courteous. Very smooth take off and flawless landing."
Cons: "Passengers were boarding the air craft with multiple carry on bags which filled the overhead cargo after 2 groups. Groups 3 4 and 5 had to check their bags."
Cons: "My seat was broken could not recline"
Cons: "Getting rerouted to LAX. It would have been much less expensive to book a flight to LAX originally."
Pros: "Smoothest 747 landing ever"
Cons: "Cabin screen entertainment needed to be rebooted twice."
Cons: "Plane was delayed 3 hours. We board then have to reload because needed a o change crew"
Pros: "Attendants were friendly and helpful."
Cons: "One of the attendants was pushy and rude."
Cons: "have been stranded by Air Canada in Toronto en route to Tel Aviv for what will be at least two nights. Let me preface this by saying that I travel regularly and have never experienced anything like what has transpired over the last 36+ hours. I've been unable to get to my work and unable to return home to my two young children, stuck in international limbo. The thing that really galls about my whole experience, though, has been that the actions as well as tenor of the interactions with almost every single Air Canada customer service representative has been deplorable. No one has even apologized for the inconvenience, let alone taken ownership of the situation to fix it. My experience as a customer has been reprehensible. I was scheduled to travel from Los Angeles to Tel Aviv through Chicago and then Toronto. The problems started in Chicago. My layover in Toronto was scheduled to be brief and I became concerned when the flight in Chicago did not board on time and no information was given. Some time later (maybe 20 minutes, although, to be honest, I was not concerned enough at that point to be checking) we were told there were maintenance problems. I immediately went to the counter and asked about other possible routes to Tel Aviv as it was clear that I would not make my connection. While missed connections happen all the time in travel, I have never encountered airline personnel who were so disinterested in helping. My immediate stop was the Air Canada service desk. The man there started to look for solutions and then passed it off to someone else as he got frustrated that it was not a simple route. She in turn asked if I could find someone else to help. But this was the service desk! So she begrudgingly went back to it. She put me to the side to help other passengers and told me to go get food and not to hover. I stood to the side and checked back and she had not come back to the task. Neither had the man I first worked with. By this point well over an hour had elapsed and they conceded to help as another family in the same position came up and also asked for assistance. They began trying to reroute us and then the flight cleared and we were able to board. We did not want to but they told us that there would be someone waiting at the jet bridge to expedite the connection to Tel Aviv and that we had made it just in time. We did not trust him and said so and he assured us that they would hold the plane for our flight. This did not happen. The Air Canada agent flatly lied to us. There was no one waiting to help get us to the gate. They did not hold the plane. I ran through the Toronto airport at sprint speed and left the other family to try to hold the plane for us all. They had already given away my seat despite my having checked in, paid for an extra legroom exit seat, and begun travel on the original itinerary. Thus did I miss the flight to Tel Aviv."
Cons: "sat in line for over 40 minutes once pulled away from the gate waiting to takeoff. no free internet. took a long time to board - let too many people on board with carryons that would never have fit in the sizer box if the gate crew directed them to try it. no gate personnel upon arrival - sat on tarmac for 15 minutes to get someone to guide us to our gate."
Cons: "Nothing. Every thing was great. The best flight attendants I had in a long time."
Cons: "I didn't fly yet"
Airlines flying from Luxembourg to South Carolina have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Luxembourg to South Carolina
Masks required on board, masks provided on flights from Luxembourg to South Carolina
Social distancing seating
Middle seats unavailable to book on flights from Luxembourg to South Carolina
Testing for antibodies, testing for symptoms for flights from Luxembourg to South Carolina
Waiving of change fees. Search flexible flights from Luxembourg to South Carolina