LYS - JAC
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Top 3 airlines serving Lyon Lyon-Saint Exupéry to Jackson Hole
Scores according to KAYAK customer reviews
Pros: "Really nice crew and quite good food"
Cons: "BA business cabin "suite" concept makes the whole thing feel cramped and narrow, not to mention very inconvenient to move through with luggage (or at all). A serious miss from the BA interior designer."
Pros: "amazing crew"
Cons: "nothing it was perfect"
Pros: "The movie selection."
Cons: "2 hours stuck on the plane before leaving from London to Columbus, in flight entertainment had to be restarted twice on same flight. I missed my connection to Madrid from Chicago because the airline lost the plane that was already at Chicago. My luggage arrived in Lyon 3 days late and I was never given any information on reimbursement for the clothes and toiletries I had to buy."
Cons: "Flight was delayed"
Pros: "Snacks or water had to be purchased No in flight entertainment Crew not so nice"
Cons: "British air wouldn’t let me carry on OR check my guitar, so I was forced to give it to a homeless man at the Madrid airport in order to make my flight. FlyUs was no help at all, neither were BA, AA, or Iberia. Worst travel experience of my life and I’ve traveled the globe with guitars. Luckily it was an inexpensive instrument."
Pros: "More room than usually, almost comfortable"
Cons: "Seats were uncomfortable for a 6'1" , 216 lb person."
Pros: "The representative at Miami took forever to get a wheelchair. She did not pay attention to my ticket that states assistant needed until I said so. She was in a hurry n did not give me all her attention. I think she was rude and inconsiderate based on my age or don’t feel like been bothered"
Cons: "The representative at Miami took forever to get a wheelchair. She did not pay attention to my ticket that states assistant needed until I said so. She was in a hurry n did not give me all her attention. I think she was rude and inconsiderate based on my age or don’t feel like been bothered"
Pros: "Crew member was especially gentle, kind and resourceful. She gave toys to small upset child sitting across the isle from us. Child became calm."
Cons: "Timing of the meals. Would rather have slept after take off and had a substantial breakfast before landing."
Pros: "Excellent service from all British Airways crew that we dealt with"
Cons: "Lost luggage. One of our suitcases never arrived at JFK. A lot of food was served which was nice but quality of food was mediocre. Very high salt content. Not many options for diet restricted travelers."
Pros: "Cabin was clean. Crew were nice enough."
Cons: "Two hour delay before we could take off. We were in the plane all that time. People were tired and hungry. When we finally got going, we had to pay for food and drinks. The service didn't seem very efficient."
Pros: "It was a short flight"
Cons: "There is a charge for beverage service."
Pros: "The size of the plane"
Cons: "Leg space."
Cons: "Rerouted due to a cancellation"
Pros: "Flight attendants"
Pros: "I liked the seats that I got. Staff were friendly and it was a comfortable flight overall."
Cons: "There wasn't enough drinks (water etc) coming around after meals."
Pros: "Those beautiful British accents (ok English spoken properly)"
Cons: "not much room. cant explain the boarding. too complicated and required going down stairs."
Pros: "Crew was very nice and helpful."
Pros: "The communication of information for the flight by the flight attendants before boarding. Our flight was delayed by 1hour because of bad weather condition in London and the cruise communicated very well about it."
Cons: "I wish there was some entertainment available on this type of short flight."
Pros: "A bit late getting started but very nice after that."
Cons: "Must you charge for tea?"
Pros: "The boarding process was smooth and the crew was amazing. Not only the pilot kept us informed but also the crew was outstanding, very helpful and hardworking."
Cons: "The entertainment system failed as soon as we departed. They reset it for the entire plane but it didn't work for some passengers. Fortunately, mine worked well but I would not have survived such a long flight without the entertainment offered, so I can only imagine how painful it was for those affected. I know this, in hindsight, is a silly problem, but when flying it's important to have options, especially for an 11-hour flight. The crew handled it fantastically, by the way."
Cons: "Flight crew was just ok; nothing they did made me want to fly with British Airways again. Salad was good but the chicken nondescript."
Pros: "Seated at front window seat where one can be overlooked, friendly attention and service by attendant was assured and most appreciated. Please thank her!"
Cons: "Seated at front window seat where one can be overlooked, a few times I was overlooked by same other attendant. No kudos for him."
Pros: "Short flight; no problems."
Pros: "aer lingus was good"
Pros: "The flight left on time and arrived on time The open skies lounge in Orly The meat and cheese platter was pretty good"
Cons: "The club sections have three seats with the middle seat blocked so it is like you are in coach nothing special at all. Easy jet with paying for up front seats is better value."
Cons: "Flight cancelled."
Pros: "It was on time and transfer was easy"
Cons: "No electric outlet for charging phone or laptop TV screen was very old and barely functional"
Pros: "The crew inside the plane was amazing"
Cons: "As soon as i got to the check in window i was informed my flight was delayed and I had planned everything to be on time and since my flight was one hour late it kind messed things up a little bit. It seems that british airlines had a delay on purpose just to have a full flight, i wanted to change seats im a skinny guy and i was seated between TWO BIG people my elbows had to be tucked in all the time"
Cons: "Rude at check in. Late taking off."
Pros: "Nice new airplane (787). On time. Good food. Plenty of fluids served."
Cons: "luggage didnt arrive"
Cons: "You had cargo on the plane we were supposed to board that leaked and contaminated the plane's controls. 2 hour delay. The replacement plane was beat up, old, and quite shaky."
Cons: "€75 to check a bag PER PASSENGER"
Cons: "Good friendly cabin crew"
Cons: "Charging money even for a soda. Seriously so cheap."
Pros: "Ear phones for those of us who did not bring any. Having a meal and drink available and at no extra cost."
Cons: "Not knowing if I could get an extra drink after the food was served, would have been helpful. Snacks of chips, pretzels would be tasty. Offering more water or a larger container offered would help. Explaining how u have to get to the next terminal would help. Having to go to many shuttles is confusing."
Cons: "Food was ok"
Cons: "Boarding was a bit chaotic."
Cons: "They wouldn't book is into our flight from a different terminal causing is to miss the flighr"
Cons: "Very rough ride, made me sick"
Pros: "we landed"
Cons: "flight had a two hours delay flight attendants were rude and obnoxious will never fly on british airways ever again they shouldnt be allowed to drive people let alone fly them london is just fog and ugly faces british airways' customer service is the equivalent of wisdom teeth: they exist but no one seems to know why they should delete their airline altogether"
Pros: "Left and arrived early"
Cons: "Twice requested water that never came. On landing, the plane swerved and felt like it dipped to the right before straightening out. a little unnerving."
Pros: "Good service. Very gracious that the plane waited for us arriving late from Rome."
Pros: "The bad elements of this flight experience far outweigh anything that might have been acceptable."
Cons: "Our flight was plagued by issues which were both avoidable and unavoidable. Here is a list - * I was able to check-in online but my husband was not and kept receiving error messages (no big deal) * Upon arrival at the check-in counter, the line was incredibly long. I understand this happens but of the employees working, only 2 were checking in bags and 3 others were just standing there chatting and talking into walky talkies. * Flight from Rome to Heathrow was late for no apparent reason, landed 45 minutes prior to our connection flight. I inquired with our flight attendant about the potential to make boarding and he said they would let us know. We landed on the tarmac and had to be bussed to the terminal. Not once after we landed did the flight crew mention one word about connecting flights. Never have I had that experience in 44 years. Additionally, there was no direction regarding priority for boarding the busses. When we finally entered the terminal, an airline employee displayed a sign calling for passengers connecting on a flight to San Diego which was taking off just 10 minutes after ours to San Jose. A choice few of these folks were driven over to their boarding gate while many of us were left behind. * When we made it the recommended "Fastrack Express" the attendant informed us that we had already been cancelled out of our connecting flight to San Jose (this was 30 minutes before take off)! We were directed to go wait in line to re-book our flights. * After an hour in line we learned that the couple behind us had already been re-booked onto that evening flight to SJ, which would have been the next out. I wonder how that happens when you are further behind in line? After waiting 4.5 hours in line. We were told that and approximately 3 other convenient flights which would have been a possibility were no longer available since we had been made to wait for so long. There were no places to sit, no numbering system, we did not eat at all that day until 11pm and that was after waiting another 45 minutes to get our passports stamped and then stupid bus ride. *We were forced to miss hosting my best friend's baby shower the next morning. We were sent on an hour long bus trip to another airport in Gatwick to sleep in a hotel for 6 hours and then return bus trip back to Heathrow only to fly into an airport which is an hour away from our home as as opposed to 10 minutes. *Not once in all that time did a manager come out and let customers know the cause of the inconvenience. The window service to re-book was haughty and entitled, rather than thoughtful and efficient. I was insulted by the lack of customer service, the shoddy organization, communication and lack common sense. The only saving grace was that they booked us on a different airline for our return flight where we received decent service. We incurred extra charges due to the change in arrival location - all around failure on British Airways. Not happy at all."
Pros: "Signs etc were clear. Emailed for delay."
Cons: "Flight was delayed with little explanation to why."
Cons: "Long security line. Long wait to the gate after landing at LGA. Snack options are very poor."
Cons: "Bigger snack"
Cons: "Not being delayed for 6 hours would’ve been better."
Cons: "The constant updates on delays was pretty miserable."
Pros: "the crew was amazing and the seats were awesome"
Cons: "on this trip nothing"
Pros: "Great stews"
Cons: "Food, 1st class had granola bars. Live tv was advertised, but not available"
Pros: "The crew was amazing,attentive and courteous."
Cons: "Better boarding procedure. Everyone was budding the lines not well organized."
Pros: "Even in economy, the seats were actually OK (room + comfort)"
Cons: "LATE. Fortunately because BOTH flights were late, no problems with connecting."
Pros: "Crew was great"
Cons: "Delayed rerouted delayed again horrible airline this is why I stopped flying American"
Cons: "Ticket agents were horrible at FAY. Worst I've seen."
Pros: "The seat I chose was good. Was first row behind business class. Lots of leg room. But the seats were a little uncomfortable."
Cons: "The entertainment is really bad on touchscreen. We live in a world where everyone uses phones and tablets and these screens do not work well with touch. Really bad experience there."
Pros: "Macy in the first class cabin was friendly, attentive and very efficient."
Pros: "Food wash pretty good"
Pros: "Great service in first class"
Pros: "Flight was on time, crew were great."
Pros: "I decided to travel First Class from Houston TX and that was the greatest choice I ever made. IAH requires travelers to arrive 2-3 hrs early due to traffic or weather conditions. I checked in at 2 pm and waited for my 5 pm boarding call. First class was amazing! I stored my belongings without any issues. I sipped wine and dined on pasta and watched the movie Father Figures with Owen Wilson and Ed Helms. The stewardess was polite and friendly. The food was enjoyable and the passengers were friendly. The bathroom as also immaculate, I was impressed."
Cons: "No complaints!"
Pros: "The aircraft was perfect :)"
Cons: "The new basic economy fair. My tickets were booked before this happened and I was requested to pay my carry on"
Pros: "Staff at SAN was good helpful. Check in was seemless."
Cons: "Wishing that they would serve something to drink — even if I would have to pay for it. Flight attendant gave me wrong directions and I left for another terminal while my carry on luggage (which had to be checked) was still at the gate. I had to wait until it arrived at baggage claim."
Pros: "Arrived on time"
Cons: "Baggage was lost. Did not offer beverage during the flight. Did not offer headphones during the flight. Crew was rude and took it out on the passengers. Not me, but the guy sitting next to me caught a ton of attitude over nothing from one particular crew member and no greetings/farewells on boarding and arrival."
Pros: "Delayed flights. Bumped from my first class ticket. No food. Lack of adequate response from AA."
Cons: "No preliminary information that no meals are included."
Cons: "I bought through an affiliate (bought British, flew American) and was not redirected properly to the check in process. In fact I was locked out of the check in process for "unsuccessful attempts""
Pros: "Comfortable seats. Recovered lost time en route."
Cons: "Delayed due to maintenance issue. Little in flight purchase options for food."
Cons: "Horrible delays. Delta doesn't have these problems."
Pros: "Find America airlines very expensive and then you check on the back charge the sea charge ."
Cons: "Don't know why they would load the plane then to have you wait for 10 minutes 15 minutes why they deal with that mechanical issue."
Pros: "Since chek-in gate number changed two times. Outdated airplane especially for international flight. In flight meal could be better. Compare with other US airlines AA needs serious improvements in customer service."
Pros: "The trip, in general, was nice. The food quality and the available entertainment are good. the crew is nice."
Cons: "I had one of the smallest seats on the jet (window seats)."
Pros: "All good"
Pros: "The crew was very helpful at each stop even though they weren't responsible for the disasters."
Cons: "Initially we thought we were flying with British Airways. We then had to do some digging to realize it was all out of American Airlines. Then we couldn't get proper boarding passes and luggage tags until one of the crew members spent a significant amount of time untangling each leg of our trip so they were in the proper order. We got delayed by 4 hours in Chicago and missed our connection in Manchester. We had another 5 hour wait there. By the time we got to Dublin, our bags didn't also arrive. After almost 24 hours of travel, we arrived but without all of our stuff."
Pros: "1/2 empty"
Cons: "The worst experience I ever had in thirty years of flying. I missed my flight because even though I got to LAX two hours before the flight, I had to wait on the baggage check for two and a half hours. The attendants were texting and talking and not servicing the passengers. When I told American attendants and supervisors that I was going to miss my flight unless they got me through they were clueless and didn't care about me or any of the passengers. The entire American staff were the most disorganized and careless flight personnel I have ever seen. Them they put me on a standby flight, where I was number eight and five minutes later was number eighteen, so I missed that, too. My wife is one of the top Public Relations people in Los Angeles and we both have tweeted and posted on social media extensively about this horrendous experience. I require a full refund from American Airlines for my airfare, and if I don't receive it from you will take you to court. --Eric Red"
Pros: "I flew first class. Philadelphia airport is horrendous. I chose to fly first class to avoid lines and make flying by my lonesome go more smoothly. There are no special lines for first class there are absolutely no perks to flying first class out of Philly. The first class flight attendant was rude. They ran out of hot food by the time they got to me so I was served yogurt ... I don't eat yogurt. I waited 40 minutes for my luggage to arrive at baggage claim. The flight to Philadelphia from Tampa was a good experience. They had first class lines. The airport was cleaner. The flight attendant Steve, was kind and professional. I was served a hot lunch. I'm a diabetic and when my blood sugar went low he got me orange juice quickly. I waited maybe 10 minutes for luggage at baggage claim. However with the horrific experience in Philadlephia I may never fly American again. Definitely will never fly out of Philadelphia again. I was told by the woman who I sat next to on the way home that she hates American and usually flys Delta for her business trips."
Cons: "AVOID FLYING OUT OF PHILADELPHIA!!!"
Cons: "There was just two options for food: Pasta or meatball!!! This is not what other airlines offer in long distance flight. I will be careful not to take a flight that is combined with AA."
Pros: "Considering Mathew was on the way, we did excellent."
Pros: "Service is excellent"
Cons: "I didn't like the seats are to small"
Pros: "Free military upgrade was awesome. Thank you AA. In flight entertainment was good because it was free. And thank you for the USB outlet, now if you could just do that for ALL domestic flights i would never fly anything other than AA. Also, my connection was late and AA held the flight for me and 11 others to our final destination to Honolulu. Thank you American Airlines."
Cons: "Some of the flight crew were awesome, and some reminded me of my 3rd grade teacher. Overall good but not great. Nothing to really complain about though."
Pros: "No delays, speedy boarding and off boarding."
Cons: "Nothing..it was great."
Pros: "Movies were available to watch."
Pros: "On time, courteous ground and flight crew"
Cons: "Tight seating, refreshment service"
Pros: "The flight crew was exetrmely helpful"
Cons: "Even for a more room seat it was a bit tight"
Pros: "The passengers"
Cons: "A/c was broken"
Pros: "The flight was excellent and the price was right"
Cons: "No complaints"
Cons: "I'm still waiting for my 10 pm flight and it's almost 2am."
Pros: "I loved the easy texts I received from kayak to update me about my flight status because there was a change in gates and a delay etc."
Cons: "Serveral people had been given the same seating assignment which caused a lot of confusion for passengers and angry passengers which lead to some heated conversations etc... Also, we were baking hot which sitting in the plane during the one hour delay and the ventilation seemed really poor."
Cons: "I am very disappointed in my flight. I am 6'7 and paid for an exit row seat. When I got to the airport they gave me a different seat with no leg room. They told me they changed planes and there was nothing they could do to help me. I tried again at the gate and again nothing. Will never fly again."
Cons: "Food very salty and made me thirsty all the time. Asked for plain water and stewardess had to ration amount because she said there was not enough for dinner. So just gave me a small cup and said checked back after dinner."
Pros: "Not much"
Cons: "We sat on the tarmac for an hour after we landed. Missed my connection, no other flights that night. It wasn't even 10 pm yet."
Pros: "The crew Friday, July 26, 2019as terrible. Not friendly. I felt like we were an inconvenience to them. No one smiled."
Cons: "Friendlier crew."
Pros: "Crew was very accommodating"
Cons: "The plain was cold It’s the first time ever I had get my coat on because of the temp No in seat screens and expensive WiFi"
Pros: "Great flight in United Express. All around excellent journey, service, plane."
Pros: "I liked the ticket price."
Cons: "The seat was very narrow with absolutely minimal leg space, and a carry-on bag was not included in the fare."
Cons: "Was delay"
Cons: "If the flight had not been cancelled!"
Pros: "United Terminal in Chicago had limited seating and dining options. Flight was overbooked, but boarded quickly."
Cons: "Baggage claim at IAH took 45 minutes. Incorrect claim area was indicated for first 25 minutes, with over 200 people crowded around 1 claim area with 12 others open. Finally switched and bags took another 20 minutes. Baggage claim always takes over 30 minutes at this airport. Subway is rickety and outdated."
Pros: "Nice flight but a little tight."
Pros: "Seats were roomier and more padding."
Cons: "Couldn’t find the electronics plug. THe flight attendant locked one of 2 restrooms allowed to be accessed by the ~180-200 coach passengers so the bathroom line was extremely long."
Pros: "Flight, crew and reasonable comfort for economy class."
Cons: "Nothing significant."
Cons: "No variety of snacks options"
Pros: "Helpful staff"
Pros: "Loved it."
Cons: "I thought I was flying Lufthansa but got United which is the worst Airline in my opinion. Delayed 3 hours and poor service."
Pros: "We had arrived a little ahead of schedule"
Cons: "For an almost 6 hour flight, they chose a very small plane. Probably because they didn't sell enough seats on the flight so they downsized. Anyway, lots of people who boarded towards the end weren't able to store any carryon luggage. And as I listened to the crew talk to them, they weren't very nice about it. Sounded as if they were saying it's the passengers fault. We are allowed 1 carryon and 1 personal bag. For any flight that is longer than 3 hours, I believe the airlines should at least allow passengers to have 1 free check in. Then maybe we wouldn't be trying to carry everything on with us. Our flight to Hawaii wasn't very comfortable either. We had purchased economy plus but it didn't seem all that comfortable. Maybe because it was a smaller plane. I think it was a 737, not really sure but it had 3 seats on each side with no middle row. Food is for purchase! Outrageous."
Pros: "Crew were nice and friendly"
Cons: "Skimpy snacks and drinks"
Pros: "Load $60k worth of my video equipment."
Cons: "Load $60k worth of my video equipment."
Cons: "When I was boarding the flight from Denver to Jackson the ticket agent was extremely hostile and rude. I was carrying a back pack and a small purse strapped across my shoulder which was maybe 4"x6". He shouted at me after I had handed in my ticket and started down the gangway that my purse needed to be in my backpack. I have never heard of such a thing in all my years of travel. I complied and started to put my purse into my backpack when he shouted at me "Ms. Derbyshire get back here now! You cannot be past the counter!" Your employee was rude, hostile and made me very upset as well as the other passengers waiting to board. Later other passengers who witnessed the event told me how upset they were. Sadly this is not the first time I have had issues with United. Clearly this type of behavior is in your culture. There is no need to shout at anyone."
Cons: "If you're going to offer wifi that people have to pay for, you should probably get a more reliable system! It's ridiculous!"
Pros: "Crew was nice"
Cons: "Wi-Fi dropped for an extended period of time during the flight. Seat was not comfortable."
Pros: "The crew could not have been more friendly and accommodating."
Pros: "They dimmed the cabin lights so we could view a beautiful lightning storm. Polite and helpful crew kept us informed and comfortable."
Cons: "Delays, very bad customer service"
Pros: "I had a good flight!"
Cons: "Boarding by group is ridiculous. Should be back of the plane people after kids & wheelchairs. One small bag of pretzels & a cup of drink. JetBlue gives many choices of snacks & whole can of drink. DirecTv - $7.99, JetBlue is free. We were a party of 3 that picked our seats to be together. Got to the airport & our seats were split up by desk clerk & she didn't even inform us of seat assignment change. She also put 2 of us in the Exit row without informing us. Did not know we were assigned to Exit row until we boarded. Our overhead bins were full with other passengers carryons. This should not be. Why can't passengers use their own overhead bins. Stewardess would not help us, she said find a spot up front, if not you'll have to check carryons. Terrible."
Cons: "no plugins on the plane."
Pros: "Flight attendants very friendly and helpful!"
Cons: "Very rough landing! Thought we were running out of runway. Very abrupt!"
Cons: "No entertainment and no where to plug in my phone."
Pros: "Boarding was as it should be. The flight crew were friendly and did their jobs well."
Cons: "Two of the movie screens in our row were broken. The seats are rediculously tight. Leg room is terrible."
Pros: "Waited 2 hrs for a plane"
Pros: "I loved how easy it was to book the flight."
Cons: "I cancelled my flight within 24hrs and received no refund because I booked through priceline. However, there was no restriction or clause listed on the ticket stating that I had to cancel through priceline also. It really should not matter who I cancelled through, if I canceled within 24hrs the refund should be given. Also, the debits from my account said United as well as priceline taking me to United's web page to make the purchase. So of course one would think cancelling through United's site is appropriate. I'm very disappointed in United and will consider all other options (Airlines) before booking with them again. PS - United customer gave me the run around for 3 days knowing that it was their policy and they were the company who's keeping my money. Absolutely ridiculous."
Cons: "Too damn small of plane, cramped in and treated like cattle, not valued customers"
Cons: "I didn't have the flight, I volunteer to another flight cause it was delayed."
Pros: "One of the worst and most chaotic security / boarding experiences I've ever been through. Plus they refuse to gate check fragile musical instruments."
Cons: "Multiple delays labeled "operational delays" ended up "canceled due to weather" even though there was no weather anywhere sin the country at the time. Our plan was at the gate from the night before but they just didn't have crew to operate the planes."
Cons: "See above."
Cons: "Late departure and subsequent late arrival."
Cons: "While happy to have pilots concerned about my safety, it was frustrating to suffer thru 2 different mechanical delays. The first one was a missing rivet - which turned out to be so bad they had to put Us in a different plane. Then, that plane developed some mechanical/software issues as we were taxing. My 3-hour flight turned into a +5.5 HR endeavor. When you are on 2 broken planes in a row with the same airline you start to to wonder about how well they are maintaining their equipment. I feel like I deserve more than a "sorry" for the use of my extra time, but no credit or flight certificate was forthcoming."
Pros: "the fact we could get tv & movies on our own devices and watch our own choices"
Cons: "Very hard to get it working, not enough choices. I don't watch "stupid comedy" or slasher stuff or news. I look for uplifting, "family" fare. Couldn't get Creed to play, tried on 3 flights"
Cons: "Crowded seating."
Pros: "Everything was good except for couple of things the food n snacks Ucan offer or improve it The toilets were one I used)was out of paoer towels n rolls! Plus it was v filthy too!"
Cons: "Bad service, delay flight, crew not smile and food being a delay flight as courtesy not even a free meal?"
Pros: "Good service, nice plane interior, Everything on time. Only problem was that the seats were uncomfortable!"
Pros: "The crew was great."
Cons: "A bit less leg room."
Pros: "I liked the new equipment and knee space. The crew worked hard to please."
Cons: "Delayed flight. Then additional delay because of mechanical issues. Inaccurate estimates on departure. No gate at Dfw for arrival at 2am. More delay."
Cons: "Flight was delayed by over 2 hours. Then halfway through the boarding process there was a glitch in the system and I believe that they lost the seat reservations, which delayed us even further."