Connecting in Paris is always a wildcard, and this time was no different with the new EES system that people, including staff, don't really have a handle on. At least this connection didn't involve a bus, which has been a nightmare in the past. Boarding was a bit late, but once on the plane, flight was great. Very comfortable suites in business class. Service very good. Food was excellent. The Starlink WiFi was amazing. Worked well all the way from Paris to Atlanta.
All good except the dining. Both meals were the worst I’ve ever encountered on any previous flight.
WiFi was not working. Flight was delayed in Paris as luggage needed to be removed from the plane that didn’t match a passenger on board. Upon arrival in Detroit the plane couldn’t get to the gate as the pilot turned onto a runway with construction in progress . We waited to be towed back onto the runway. We were almost an hour late causing many passengers to miss their connecting flights.
The flight was late which i understand happens. But we flew Delta one and the Crew was stiff and not that friendly. They didnt offer beverages after they served the lunch. I dont usually do reviews but i felt i must tell you about this crew. They were american not european. We are platinum members and we are usually treated much better
Arrived early, comfortable seats (Comfort+). Mediocre food, poor wifi (intermittent).
Much better than I expected. I had an economy ticket so I was really happy the flight was so comfy and the service so generous. Passengers were all polite too.
Awful - both legs. The check in was awful, getting on the plane required walking down a spiral staircase (dangerous), then taking a bus about 5 miles out from the terminal. The seat was broken (I was in business), there was no internet during the flight (both legs). The aircraft was very old. I saw rust in some place, tape holding things up in the bathroom. This was an unacceptable experience for such a long haul flight.
DELTA does a terrific job making sure you are well taken care of during the flight, gives you assurance before the flight through numerous email notifications about your upcoming flight & lastly good follow up after the flight making sure your needs were mat. It has been, is & will continue to be my carrier of choice in all my future travels. Good Job DELTA
The airport crew helped a lot, what I didn’t like? We were not informed that we needed to pick our luggage’s, if the crew at the luggage center didn’t tell me I would have been home without my belongings, I was heading out to my next connecting flight while looking for what gate to go to, I asked one of the crews for help, he told me and he also told me to not forget to grab my luggage’s which was chocking, because on my way out the country that wasn’t required, I just hope none of your customers lost their luggage’s because of this.
Great list of movies, seat was generally comfortable, but not much shoulder room. The fresh baked cookie mostly made up for the lack of variety with the meals, which were all tomato based.
Middle seats SUCK!!!! I paid more money than I should have because of your terrible site Kayak.com. I'll try to use your competitors going forward. I am so disappointed you would play off business class.com as business class seats
They lost my bag and I still haven’t received it yet
Worst airlines either. First leg was delayed because of crew not available. My connection was missed so they booked me automatically the next day! But, impossible to get anyone on site, web site does not let me access my reservation anymore, confirmed by useless agents over the phone. My 2-leg trip with part in business class arriving at 4:10pm ends up in an awful 3-leg arriving at 9pm the next day with no way to even choose the seats and of course at the very end of the plane. I can understand problems arrive but the way Air France handle it is just unacceptable. You are on your own. Apparently getting you to your destination is the only thing they consider their duty. The customer experience and fatigue is none of their concern. And I have a status with them. I will reconsider my priorities when flying with Air France and encourage everyone to do the same.
The plane was old Only 3 bathrooms available for economy The entertainment was old and the selection was poor
Boarding was a disaster being moved by Air France by bus to the plane. The plane should have been at the right gate.
Flight was late over a hour just like the first one. WiFi was down.
They wanted to close counter although they did not provide the wheelchair requested which ended by going alone to transit security and lost long time and they did not want to wait .
They charge me for luggage which is was included on the ticket
Lost luggage, 2 bags were badly damaged and one of the bags came open.
Crew was professional. Boarding has few seats . Since the plane was not full would have been nice to change seat on the internet
They ran out of food and on the flight back to NY there was no wifi nor any socket to connect your plug to charge your phone. Also the crew was not friendly as they did not want to throw out my empty water bottle after she told me to hold on to it and then said no.
Boarding slow and chaotic. Food was terrible. Flight attendants were nice. Sears were comfortable.
I feel like the boarding process could be a little better. But the staff and everyone does a really great job.
Flight was good. Would be great if we had free WiFi
Flight was late, and not sure why. The business class lounge in Porto is not proprietary to TAP, and is really substandard, almost as bad as "The Lounge" in Boston. It was a D, which is better than the F experience in Bostonm where we left "The Lounge" for a better experience in the terminal. It had better food (an extremely low bar), ok beverages, and wasn't as crowded as the Boston one, but no restrooms. To use one, you had to leave and go downstairs. There's no down escalator, and the elevator might be able to crowd 4 people. Otherwise, you're carying your bags down the stairs. I hope the Lisbon club is better, but for TAP to provide this in the 2nd largest city in the home country is disappointing. They put out an announcement to proceed immediately to the gate, but there was no plane and few seats. from the lounge, 8 people with bags waited in line for the single tiny elevator. After almost an hour of standing, we finally boarded. TAP, at least on this plane, doesn't offer a welcome drink to business class passengers. Having said that, the crew was very friendly and accomodating. We landed about an hour late and then were told we were going to be on the runway for at least a half hour because no gate was available. So, bottom line, D- for pre boarding, A for flight attendents, B + for business class food, and Incomplete for post landing.
Special meal AVML was terrible Move selections were mediocre No Wi-Fi offered
We were delayed and they didn’t tell us why. There was no AC while we were on board waiting and it was very hot. We were in the last row and there was no window. We had a connecting international flight at JFK in a different terminal and the flight crew did not request passengers to let connecting flights off first and we almost missed our flight.
Flight was delayed more than 1.5 hours. Essentially no communication with passengers regarding how long the delay would last or any updates as to the delay.
Clearer signage at Lisbon Airport and more communication about delays
Drinks such as water (unlimited and coffee should at least be offered for free!
I'm a nervous, autistic adult. The staff were very friendly and answered my questions and came by at regular intervals to check everyone's comfort. They even resolved a fight between two couples in front of me!
Such a comfortable flight! Food was yummy and staff was very friendly! Will absolutely fly Lufthansa again.
There was a stewardess walking up and down and keep spraying room refreshner on people heads and faces. I had to bread this and smell like a room freshener afterwards not to mention was keep falling on my face. It was terrible.
The flight from FRA to SFO was uncomfortable. The crew allowed people to change seats after boarding finished, but then made some people move back to their seats but not others, which resulted in my wife and I having to sit in two middle seats for an 11 hour flight. The entertainment system was not working well throughout the flight, and stopped working completely around hour 8.
Flight was late, with scheduled 50 min layover at Frankfurt. Arrived at gate A54, had to get to B5. We now had 35 min layover with delay, at top speed it took 30 min to get to B5 hot and bothered. Not good. Boarding in Lyon was normal chaos, shoving, and total disrespect for anyone beyond group 2. Boarding for Milan flight was more civilized as we all had to take a bus to plane.
Well the flight was 3 hours delayed taking off which lead to missing the next flight in Newark and an overnight stay in a hotel (at my expense) for a next day flight, 1.5 hour long immigration line, etc. Let's just say my travel experience wasn't pleasant.
well we had 1 hot delay in Lyon and because we were not updated by further delay from Frankfurt, I had to run so fast for like 20 minutes to reach gate for next flight and then I was told the plane had 1 hour delay...
It was fine. No food nor entertainment since flight was short
I will never use kayak again. Their confirmation numbers are useless to the airlines. They cannot represent the airline. I was blocked from getting a seat assignment when I booked the flight. Their service is useless. I will also never book a flight serviced by another airline. Confirmation numbers are unique to each airline. The only one that matters is the one assigned by the airline servicing the flight. In my experience, Kayak doesn’t exist. It was just a front. I was forced to deal with a company called Chat Deal. Never heard of them. Never want to deal with them again. Awful.
The seat was very comfortable and great selection of movies. Boarding was a little chaotic and lots of standing in a crowd.
My experience on this flight was good. The seat I had had a lot of leg room, but it was so close to the aisle that the flight attendants kept bumping into my visual monitor connected to my seat to watch tv.
It was fine, but it cost me twice as much to return to Boston as it took me to get to Heathrow from Boston two weeks prior. I flew on Jet Blue over and it was half the cost of British Air.
Continue to be disappointed that the “food” for “ordinary” fare paying passengers is poor - on this flight it consisted of a packet of two biscuits and a small bottle of water … not even offered a “free” cup of tea or coffee. Suggest a review of the “menu” and offer a hot drink to ordinary (economy class) passengers. On this route there are many far cheaper flights available - paying almost £200 for a flight that could have been bought for less than half this price should have some “perks” - offering hot drinks to all passengers would, in my opinion, be a cost effective measure which would improve the image of British Airways.
Everything was excellent except I could not check in online. The app kept denying me. So I checked in at the airport and the person was super polite and helpful. Very nice all around.
Friendly crew members. Food was so-so, below average. However, ice cream add a little touch and made a difference.
The flight attendants serving the food is really bad on this party flight. He is a bald guy and was very rude.
Boarding was relatively smooth considering we were in Group 7. This was not a full flight so it went a little quicker than expected. We were on a 787 which is a wonderful plane, it felt like we had a little more legroom flying economy. The auto-dimming windows were a pretty cool feature. The flight crew were amazing, very attentive and they served a ton of food, snacks and drinks. I was surprised at how much we got. The flight went smoothly and we had no issues. I would fly overseas on AA/British Airways again.
we loved leaving on time, and appreciated that they were able to move our seats around at the gate
Appreciate free wine and entertainment plus good meals. Also leg room
The crew was great as was in-flight service. Check-in was terrible. Then I was bused in a cramped shuttle out to the plane where customers had to lug heavy carry on luggage up stairs to get on the plane. When I arrived at IAH in Houston I learned my checked luggage was not on the plane. I have not received any communication about it from British Airways - a very poor way to treat a customer on a pricey business class ticket. I doubt I will fly on British Airways in the future when there are better airline options.
