Daily cleaning, installation of cabin HEPA filters
|February||Best time to beat the crowds with an average 3% drop in price.|
|January||Most popular time to fly with an average 13% increase in price.|
Average price round-trip
|$718||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 12h 25m
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland and Brazil in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
Travelers returning to the US are advised to stay home as much as possible, avoid being around people and consider getting tested for COVID-19 after returning from travel and participated in higher risk activities.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
There are currently 561 active cases of COVID-19 diagnosed in US and 0 deaths as of Nov 29 2020
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to North Carolina.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to North Carolina is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to North Carolina with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to North Carolina up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Great crew, spacing of passengers, comfortable, on time"
Pros: "Quick boarding"
Cons: "Arriving over a half an hour late"
Pros: "Crew, atmosphere, timeliness. I was satisfied overall"
Cons: "Gate number changed couple times before flight departure"
Cons: "The girls were sweet as usual!"
Pros: "It wasn’t delayed 3 hours like the first flight"
Cons: "Departing on time"
Cons: "Comfort plus seats on final leg did not appear to be different than main cabin"
Cons: "Late and bumpy"
Pros: "Crew was great"
Cons: "I actually can not complain"
Pros: "There were minimal passengers on the flight so I was able to have the entire row to myself. The flight was also very short which is always nice."
Pros: "Video access"
Cons: "Too hot, too crowded"
Cons: "Didn’t get our beverage and snack till we were almost ready to land at Charlotte"
Pros: "This was two hours of absolute freezing temperature"
Cons: "It was so cold it was actually unbeasable"
Pros: "Great experience. Left on time and landed early. Comfortable and great crew"
Cons: "Wish there were more snack options"
Pros: "Comfortable seats and good choices of movies."
Cons: "Staff was rude and we were called to board but took long waiting in line to get in the actual plane. Flight was delayed. Food didn’t look appetizing."
Pros: "Got moved to an aisle seat instead of the middle. The flight wasn’t full so the crew planned ahead and got several people in our party better seats."
Pros: "Really nice staff all the way through from gate agent to flight attendants. Flight left on time and landed early. Night and day vs American"
Cons: "Nothing. Flight was perfect."
Cons: "I didn’t appreciate that your rude flight attendant allowed another passenger to move suitcase and she got an attitude with me. Delta there is always something on your flights."
Pros: "Like the smaller contingent of passengers. Boerding a lot quicker and simpler. Captain gave us some interesting details about plane and its capabilities."
Cons: "Exit row seats were were very uncomfortable, very little padding, although there was plenty of legroom. No snacks or entertainment. WiFi did not work."
Cons: "I was the very first person in line for Zone 3, and they automatically told me I had to gate check my bag, which would mean adding at least 20 minutes when I landed. I took it on the plane anyway; and there was PLENTY of space in the overhead compartments. This feels like I’m being treated as a second class citizen because I was unwilling to be nickel and dimed for seat or boarding upgrades. It’s infuriating"
Pros: "It was great because I was able to get an aisle seat."
Cons: "Like it all"
Pros: "Delta personnel were very pleasant/friendly"
Pros: "Flight attendant was nice. She changed my seat to the front cause the guy behind me was kicking my chair."
Cons: "They cancelled my flight from the day before and when they rebooked my flight, they could of gave me a better seat."
Pros: "I needed to run real fast to the connection flight and gladly got there on time."
Cons: "My return portion of my flight was canceled and had to purchase a new ticket. I would like a full refund of my expenses."
Pros: "Left on time!"
Cons: "Too cramped"
Cons: "I understand gate changes happen, but I got 4 texts switching the gates back and forth. Is that necessary?"
Cons: "Seats are too small in both width and knee room"
Pros: "At least they serve us dinner."
Cons: "The toilet was very sticky. over crowded and kids was crying all over the flight."
Pros: "The flight attendants were very nice and the boarding crew. From the time I walked up to the counter at LGA to the time I exited the plane in CLT, I was treated so kindly and with such respect. Kudos to the Delta Crew."
Cons: "The FLIGHT!!!!! There were delays. Scheduled take of time was 6:59 PM. We took off at 735 PM. Once I was on the plane, I started kicking myself in the you know what because I knew immediately I was scammed. I had purchased a 1st Class ticket for $400+, only to find that my comfort would be the equivalent of that if I purchased a ticket in economy. My long legs would still be cramped. For the past few years, I have been purchasing 1st class for it's spaciousness. On this flight, on the RCJ700, I did not fly comfortably. The space was very tight, and I was able to stretch my legs as if I sat in economy. This was by far, my most uncomfortable flight ever. SMH; A WASTE OF MY HARD EARNED MONEY!!!!!"
Pros: "But, this wasn't bad at all, even though we were on the very last seat of the plane. We were next to one of the flight attendants during take off and landing and she was very kind and we were speaking with her. The flight was smooth"
Pros: "We spent 90 min in line to take off on the tarmac. Pilot kept us informed. Crew were very pleasant."
Cons: "Not great communication from gate or staff on board. Failed to provide adequate water. No ice on super warm flight. Just bad experience overall."
Pros: "The flight was on schedule and landed early, and the pilot landed that plane very gently. It was quite impressive."
Cons: "I purchased a first class ticket in hopes that I would have a lot more comfort during the flight. It took me quite some time to get comfortable. The seat was ok, but I found the pillows to be very small and flat. I needed multiple pillows. The head rest was not adjustable, so I also found this to be uncomfortable. Usually when I fly AA, the headrest is adjustable. My final dislike was that the beverage selection was limited. I'm quite sure there was plenty of alcohol, but what about those customers who do not drink alcoholic beverages? I asked for hot chocolate, there was none. I asked for hot tea with honey, there wasn't any. So all in all my flight was okay, but that is solely because of the flight attendant and pilot. They did their jobs and they did an excellent job."
Pros: "I got a seat in the exit row with lots of leg room. The entertainment that I didn't use offered a great selection with very recent movies, etc."
Cons: "I didn't like that I had to take a bus to my terminal. I didn't like the fact that my gate was changed more than five times. I didn't like that my flight time was changed more than 15 times with no reason why until boarding time. I didn't like the fact that I did not get a seat assignment until boarding the plane. I didn't like the fact that they couldn't manage to scramble another plane and crew, but instead forced us to wait over four hours for one that was stuck somewhere else in the country."
Cons: "Double booked my seat. Lost my bag."
Pros: "Speed and comfortable kind bars were a nice touch"
Cons: "Luggage went elsewhere"
Pros: "Plane left 2 hours late."
Pros: "The boarding process was very well done. Gate agent and flight attendants on top of their game. This is how it is supposed to be done. Thank you."
Cons: "Although weather played a part in the poor experience, it wasn't the only factor. Delta was unprepared."
Cons: "I paid for the upgrade to Delta Comfort Plus for an aisle seat & for some reason they reassigned our seats and I got Putin a middle seat. It was not what I paid for and it was very uncomfortable. If people pay to upgrade to specific seats we should. It be reassigned to whatever seat they want to put us in."
Pros: "Service was great. Seating was OK. It was a brand new vehicle, so the (climate/air handling) was great."
Cons: "Boarding was not well organized."
Cons: "The aircraft was older and visibly dirty in the corners. The baggage took well over the guaranteed 20 mins."
Pros: "The gate agents were courteous and efficient. The flight crew was very attentive. The pilots were clear in their announcements. Even though we were held up by sheer plane/ground traffic, we managed to still get back home early!"
Cons: "At one point on the initial flight, the cabin got so cold that I had to put on a jacket."
Cons: "Due to last minute and absurd changes made to my itinerary by Delta without my knowledge, I was not on this flight."
Pros: "Boarding was not a problem at all! ."
Cons: "The pilot was very rough maneuvering the aircraft. Starting from take off the pilot took off from a halt and accelerated so fast that I believe takeoff took 3sec or less. Also taxi into the airport about to land His maneuvering was Preety rough compared to the other two delta pilots that were perfect. There wasnt any food offered."
Pros: "It's what I didn't like....as a Sky Miles member I should get a free bag. Small aircraft for a FL trip."
Pros: "We were able to leave the country quickly."
Cons: "It was freezing on the plane."
Cons: "Even a small coffee/tea service would be a nice addition."
Pros: "Really nice crew and quite good food"
Cons: "BA business cabin "suite" concept makes the whole thing feel cramped and narrow, not to mention very inconvenient to move through with luggage (or at all). A serious miss from the BA interior designer."
Cons: "I badly needed more leg room."
Pros: "the price is why we chose BA, but never again"
Cons: "crew seemed bored and annoyed to be on the plane, seats were pretty awful"
Cons: "Weird boarding process. We all stood in lines uncomfortably for a longish time."
Pros: "Breakfast was great, quick loading , great staff ,leg room was much better for my 6’1” husband with a knee replacement."
Cons: "Due to my husband’s knee replacement, he is always taken to another area to be searched and checked while his wallet and all of his valuables ate left on the conveyer belt unattended and could be stolen by anyone. I grabbed his stuff but they didn’t know who I was. They need a more secure policy."
Pros: "seat was not comfortable as it was economy. staff was decent."
Cons: "friendlier staff, better food options"
Pros: "amazing crew"
Cons: "nothing it was perfect"
Pros: "The movie selection."
Cons: "2 hours stuck on the plane before leaving from London to Columbus, in flight entertainment had to be restarted twice on same flight. I missed my connection to Madrid from Chicago because the airline lost the plane that was already at Chicago. My luggage arrived in Lyon 3 days late and I was never given any information on reimbursement for the clothes and toiletries I had to buy."
Pros: "More room than usually, almost comfortable"
Cons: "Seats were uncomfortable for a 6'1" , 216 lb person."
Pros: "Our airline steward was incredible."
Pros: "Nice crew Good food Good landing and no uncomfortable turbulence"
Cons: "Personal tv didnt work for majority of flight and when it did there was no audio (update technology ASAP)"
Pros: "Crew was pleasant enough"
Cons: "British airways is always delayed, I never make my connection, I had to be rescheduled on the way there and on the way home"
Pros: "Terrible food. The food will actually make you sick."
Cons: "Charge extra for food but provide food that will not make you sick."
Cons: "How the power outage was handled at Schiphol was chaotic"
Pros: "Great flight with excellent service, food and drinks"
Pros: "British air crews are great"
Cons: "from rome to myc through London. ok fine. but arriving in London gatwick and departing London heathrow? wtf?!? it cost me over $100 to make my "connection". I guess you could say it's my fault for not seeing that but never in my life has anyone sold me a flight with a "connection" that requires changing airports. idk if that's a kayak or BA error but it's completely unexceptable."
Pros: "The curry was good."
Cons: "LHR-JFK was on an older, more claustrophobic plane. Flight crew had a hard time keeping passengers in check, and there was a lot of yelling. The cabin got quite hot, so we were relieved to get off the plane. Older screens made it difficult to enjoy media."
Pros: "Those beautiful British accents (ok English spoken properly)"
Pros: "Crew was mostly kind and helpful. My bags arrived at their final destination."
Cons: "I was told that I had to check my bag because it would not fit in the overhead bin. When I got on the plane I found that the overhead bins were ample sized for my hiking pack. I know that British Airways has a policy regarding bags in overhead bins that basically says 'if you cannot lift your bag into the overhead bin un-assisted, you must check your bag.' My husband and I are both experienced hikers, we lifted our packs unassisted on the last plane, yet they forced us to check our bags. I'm glad our bags made it to the UK, but this is literally the first time I've checked a bag and had it arrive. Also, the boarding passes sent to me on my phone were rejected by almost every security/boarding check. This is after BA supposedly fixed their error with the previous boarding passes. Overall not pleased with the experience but glad I paid under $300 for my ticket."
Cons: "Lost my seat assignment, got middle seat"
Pros: "Very comfortable as the plane was not full!"
Pros: "I was a good trip, except for one thing."
Cons: "I was very upset when travelling from Mumbai to London, Heathrow, because the crew in Mumbai did not send my baggage directly to Toronto and I had to go through the whole process of checking in Montreal to travel to Toronto, which was my last destination."
Cons: "My husband and I paid a combined $100 to reserve seats on our flight from LAX to London. When we got to check-in at LAX airport we did not get our reserved seats. Everything had been changed around. We did not even have seats next to each other. Upon complaining at arrival in London (there was no time at LAX to deal with this, as usual that airport was one chaotic mess) we were given a British Airways business card with a phone number that did not work/had been disconnected. I would like to get the $100 reservation fee back. Thank you."
Pros: "Crew was very nice and helpful."
Pros: "The communication of information for the flight by the flight attendants before boarding. Our flight was delayed by 1hour because of bad weather condition in London and the cruise communicated very well about it."
Cons: "I wish there was some entertainment available on this type of short flight."
Pros: "The boarding process was smooth and the crew was amazing. Not only the pilot kept us informed but also the crew was outstanding, very helpful and hardworking."
Cons: "The entertainment system failed as soon as we departed. They reset it for the entire plane but it didn't work for some passengers. Fortunately, mine worked well but I would not have survived such a long flight without the entertainment offered, so I can only imagine how painful it was for those affected. I know this, in hindsight, is a silly problem, but when flying it's important to have options, especially for an 11-hour flight. The crew handled it fantastically, by the way."
Pros: "Short flight; no problems."
Pros: "That food and drinks, including wine, were served for free. That the on board entertainment had lots of options that were well rated, recent, and were all free. The touchscreen was the best I've seen so far on airlines"
Cons: "The flight map was not working and the attendant didn't know what we were flying over (probably Greenland)."
Cons: "Sorry I can’t give you feed back, because I missed flight due to my own fault!"
Cons: "plumbing issue on the plane delayed the flight by about an hour"
Cons: "Leg room/space BA offers is calculated for short and small body frame passengers and it is on not acceptable. It feels like cattle Wagon. BA should show consideration for real passengers not some sort of statistical average. I am 6'4" and sitting in your plane's cabin inflicts hours of body pain. The space given is sufficient for children and teenagers. Also sitting in the hot cabin for extended amount of time is extremely uncomfortable. Why there is no cooling and proper air ventilation right from the beginning?"
Pros: "The plane was new and the seats were gorgeous!"
Cons: "No snacks were provided."
Pros: "Comfort. Entertainment. Service. Comfort. Did i mention it was comfortable? Also dark. Very dark. Which is exactly what you need on a long flight. Food was also exceptionally good for an airline. The bathrooms were also clean and had nice sinks."
Cons: "Airline did not honor Ticket, Gave incorrect information as the excuse and have not refunded me for ticket they did not allow me to fly on. they made us purchase new tickets and we were charged 2 times"
Pros: "Plane had a bit more legroom than others I've been on recently. That was a pleasant surprise"
Cons: "Airlines in general need to do a better job of controlling the boarding process (using the groups to board) and controlling the amount of luggage people bring on. Peoples definition of a "personal item" are skewed."
Cons: "Having paid for a seat 3 months ago, I arrived at the airport to find that I was a standby passenger."
Pros: "Short flight, but it was OK."
Cons: "Nor too many good movies to choose from. I get it , row number 47, don't expect any 1st class comfort, but still, i was glad to land in Denver. Started to run out of sitting positions that didn't hurt."
Cons: "Good friendly cabin crew"
Cons: "Food was ok"
Cons: "Boarding was a bit chaotic."
Cons: "Flight was delayed 45 mins, but when I'm 2 mins late to check in the cancelled my boarding pass. Ridiculous customer service wanted to charge me $400 to change my flight!!! Never again"
Pros: "Infotainment system"
Cons: "4 across seating is criminal."
Pros: "we landed"
Cons: "flight had a two hours delay flight attendants were rude and obnoxious will never fly on british airways ever again they shouldnt be allowed to drive people let alone fly them london is just fog and ugly faces british airways' customer service is the equivalent of wisdom teeth: they exist but no one seems to know why they should delete their airline altogether"
Pros: "Comfortable seats. Movies were good."
Cons: "One stewardess was rather rude. People on either side of me noticed how rude she was to me."
Pros: "Boarding was good and it was all on time. Plenty of room in overhead bins. Arrived early in Charlotte."
Cons: "The food was not good at all. Too stodgy and nothing fresh. The flight attendants were not particularly friendly or helpful but rather patronizing and bossy. The TV monitor system broke down consistently so could not watch a complete movie. Captain apologized and kept rebooting but it didn't really work. Long, boring flight with no entertainment..... not what we are used to these days."
Pros: "Food, on time, organized, friendly staff, entertainment options"
Cons: "seats were small and too close together"
Pros: "I just wanted to say that on all my flights the BA crew has been beyond amazing! On my flight to Paris, one of the crew members who spoke French ( which I do not speak) talked to a couple of French women that were sitting next to me. He got them to show me where the train was, I was very appreciative that he would do that. On my flight back to Charlotte one of the crew made it feel like home, she was so outgoing and helpful, she just seemed like a friend I was hanging out with for the flight."
Pros: "Ease of boarding"
Cons: "Dirty cabin, chairs, and trays. The stewards clearly find it want to be there and it showed in their lack of professionalism, appearance, and service delivered. First class is more like budget class but you board first. Dishes were dirty and and blankets full of hair."
Pros: "Left on time and arrived early. Crew was great."
Cons: "My luggage didn't arrive with the flight and UA doesn't seem to know where it is."
Pros: "Friendly crew, smooth flight"
Cons: "Snacks are never good. No TV."
Cons: "My flight was delayed 4 times and no one knew why."
Pros: "everything was on time and no one got kicked off of the flight!"
Cons: "Flight delayed since the aircraft needed to get oil changed. Passengers were made to board and wait for this routine maintenance."
Pros: "It was the worse. She is 80 years old. Had wheelchair assistant and the person who take care of her did no have idea where she was flying,"
Cons: "Thanks god after 5 hours one of the crew helped her to sit on the right area to take the flight to Charllote and contacted me ."
Pros: "On time"
Pros: "We loved the convenience of booking a United Flight through Kayak. Planes were clean and no delays!"
Pros: "Professional and timely"
Pros: "Great service"
Cons: "Waiting an hour to take off"
Pros: "Boarding went well, Flight was smooth,"
Cons: "Not only the Gate, but the terminal was changed with out advance notice. I got to Terminal C- listed on my boarding pass, only to check the screen to find they switched to Terminal A, which meant exiting the terminal C and taking a bus to Terminal A. Only as I was boarding the plane did I receive a late text telling me there was a Terminal change. The flight attendants passed me by with the drink cart and never came back to service me"
Pros: "I was given TSA precheck which was great."
Cons: "I didn't get the seat I selected, rather the very last row next to the toilet. not the fault of United but hit terrible turbulence."
Cons: "I do not appreciate spending several hundred dollars on a connecting flight with initially a 10 hour layover, and a delay of almost two hours."
Cons: "There were a lot of children on the flight."
Pros: "I enjoyed the free United wifi because I could follow the flight progress in real time."
Cons: "They need free wifi!"
Pros: "Crew pleasant."
Cons: "Tight space and no food to speak of."
Cons: "Will never fly United again if I can help it. Friday afternoon out of CLT was cancelled and rescheduled for Sat afternoon, we had a Friday night wedding and had to get to Chicago. Agents were completely unhelpful over the phone, went to the airport agents at ticketing counter were also unhelpful and threw up their hands like there was nothing they could do to help us. Finally had to switch to Delta and got to Chicago at 1AM EST, missed the wedding."
Pros: "Most things"
Cons: "Some things"
Cons: "Late arriving crew. Screw up because the ground crew forgot to throw a switch. So we left even later. Got to Charlotte and United had forgotten to request a gate."
Cons: "We waited all evening for a flight that kept being changed and then finally canceled. We were given several reasons from bad weather, mechanical problems, and crew out of hours. We should hv been transferred to another plane sooner without having to stay overnight with no change of clothes or personal items."
Pros: "The crew was awesome and the flight wasn't bad at all"
Cons: "It was suggested that I didn't bring my carry on with me so I left it to be voluntarily checked and it came back ripped"
Cons: "3 hour delay due to improper fuel configuration"
Pros: "Nice clean plane, very friendly and helpful crew."
Cons: "The hour delay."
Pros: "To have better service and put on the correct timeframe"
Cons: "Never told and delayed 5 hours. I had to call United and they switched me to American ..."
Pros: "The flight ran ahead of schedule and the crew was polite and efficient."
Cons: "The flight attendant woke me up to ask if I wanted a drink."
Cons: "Delta airline always delayed. My flight was delayed 3 hours then cancelled twice. they don't give you anything beside rescheduling your flight. Sucks. I hope to god I never have to deal with them again!!"
Pros: "I appreciate the fact that caught the issue with the aircraft while it was on the ground."
Cons: "I don't appreciate a the fact that you made me late for church. Wouldn't have been such a big deal if i wasn't the church's organist."
Pros: "Flight was on time."
Pros: "In flight entertainment. Was able to watch a movie for free."
Cons: "Service is not what it used to be!"
Pros: "Getting to Charlotte"
Cons: "Plane dirty. Windows dirty. Extremely bumpy. Seats clostraphobic. Sat too long leaving"
Pros: "First off - thank you for putting food back onto what you offer when people fly united. It's a drink and a small snack. It's not much to ask, so I appreciate them putting that back in. I also liked the wifi which allowed me to check where my flight was in the air for free. Overall, I will say united is much improved from where it was - though I'd appreciate some free entertainment."
Cons: "Boarding was a little bit of a mess with our flight. We had a LOT of people on standby that were standing in the boarding lines because no one was communicating to them where they should be and where to go. This is something that should be worked on by them."
Cons: "I did not like having to check my carry on after all. I was told the overheads were full so I could get it in Baggage after the trip. For health reasons I did not want the trip to baggage and I did not want to risk my bag being lost. I drive 3 hrs o the airport and I did not want to drive back or wait 3 days for a lost bag to be sent to me as I have before. The person at the gate was rude when I said you won't lose my luggage will you? he said Probably. I said really, and he said well you did ask."
Pros: "Friendly helpful courteous"
Pros: "I was surprised on how clean the plane was, considering it was an express. The attendance were pleasant as well."
Cons: "How small the snack bag is."
Pros: "The plan took off and landed. Not much positive about united."
Cons: "Feel like a number. Crowded zone two line (Platinum and below and all the darn credit card holders. Flight was delayed for no crew, then in was maintenance issue, which could not be addressed until the pilot was there. Ugh. Inefficient."
Cons: "First, when I got to the booth AFTER checking in, they told me that there isn't any more seats on the flight. The attendant proceeded to tell me "just go to JFK and see what happens" obviously I was furious. United will be lucky if I ever fly on them again"
Pros: "The flight attendants were very pleasant."
Pros: "I liked getting to my destination safe and back safe."
Cons: "I didn't like the pulling off or the landing or the rocking while flying."
Pros: "Flight was not only on time, but early both ways."
Cons: "Gate change at Newark."
Pros: "Everything worked out just perfect"
Cons: "No snacks served"
Pros: "Kayak did a great job with updates."
Cons: "United has failed me once again. Delayed flights, no information, the crew didn't know a thing..didn't leave out until 2am and was suppose to leave ar 855"
Cons: "We were grounded for over an hour, no fault of United. Spent a half hour on the runway, it would've been nice to be told that before taking off."
Cons: "The only thing I didn't care for is I sat beside a man that was 63 and weighed about 275 pounds and I had absolutely no room to sit. Also I couldn't buy any snacks on the plane because it only took cards ."
Pros: "I requested a wheelchair. My foot is in a boot and I am not suppose to walk any distance on it. I was told there were only 2 wheelchairs and that they were for 2 elderly passengers. I passed 8 more wheelchairs that were not being used. Very rude airport employees. I had to use an escalator and almost fell."
Pros: "The crew on this flight were extremely friendly and genuinely seemed happy to be there."
Cons: "The flight was delayed over 3 hours, putting me home at 4:00 am, instead of my planned 12:30 am. At that point, I wish I had booked a flight for Sunday. I was stuck in the ohare airport for hours while stores and restaurants were closed, without wifi, and tired. Then I had to wait for my paid checked bag once I landed in Charlotte."
Pros: "Great crew n comfort."
Cons: "Rest rooms were clean, food was adorable, good coffee, no complaints."
Pros: "Crew went above and beyond. Food was excellent and the Crew kept us hydrated."
Pros: "The ticket was affordable."
Cons: "It was not clear who was or wasn’t supposed to get meals so I only got a breakfast but no dinner. Also the flight was absolutely freezing and no offer of blankets was made."
Pros: "Seat not confortable"
Cons: "Get newer planes with better functional amenities"
Pros: "The flight attendants were wonderful and the movies and space for the kids was great!"
Cons: "I am handicap, I travel with a scooter. We let them know months in advance and still they did not plan or assist. My scooter was not brought up in Brussels or DC, I refused to leave the plane in DC until they finally brought it to plane. They sat me in row 38...I can only walk a few feet so the airline failed in every aspect...epuc fail. I will never fly Brussels airlines again."
Pros: "Good priority boarding"
Pros: "The flight itself was smooth and the crew kept passengers well informed. Beyond that, not much to report it serviced as a mode of transportation but not an experience."
Cons: "The seats were super cramped, hardly any leg room or elbow room which made it quite difficult to get comfortable for any length of time. The food was unpleasant. The flight attendants seemed very green."
Pros: "Food was better than average."
Cons: "Boarding could be done more efficiently."
Cons: "We got zero offer of beverages during our flight, even a cup of water! Glad we bought our own. It seemed like one of the flight attendants was in a flight with a customer during boarding."
Cons: "Custums on JFK was not utilized to check a full plane with tourists. ESTA finger prints took more than 2 hours."
Pros: "One positive point. The boarding went well. The flight took off before schedule and arrived ahead of schedule."
Cons: "Cramped seating. Flight attendants hardly seen (they are busy trying to sell stuff). Not a glass of water, if you get thirsty it's 3 euros for a small bottle. You get what you pay for..."
Pros: "Nice and easy"
Pros: "Smooth and welcoming boarding New aircraft Good crew with free drinks"
Pros: "Brussels Air ensured my safety. They made sure that the plane was airworthy."
Cons: "I was due to fly from London to Entebbe via Brussels. Sixteen hours after boarding the flight, I am still in Brussels. We try to complete the assignment another day. My criticism was the overoptimism of the captain how quickly things would happen and on arrival in Brussels the total unpreparedness of the ground staff to cope with half a plane load of people with connections having missed those connections."
Pros: "in time food good good sleep multiple languages spoken by the announcer"
Cons: "the movies - music background to loud couldnt here what they were saying and most of the movies no subtitles"
Cons: "You have to pay for any drink and snacks in flight"
Pros: "Punctual, clean plane, friendly service"
Cons: "Everything was as expected. Full flight!"
Cons: "I travel often with Brussels Airlines and often run out of movies I want to watch during my trips. Air France has a selection of movies that is 2-3 times the number of movies offered by Brussels."
Pros: "Safe flight"
Cons: "They dropped our connection. Took 3 hours to straighten it out"
Cons: "Flight delayed and waited over an hour at baagage claim .no one to speak to or help. Worker at baggage claim sitting on phone ."
Cons: "Cramped seats, no video, paltry food service (the "continental breakfast" consisted of exactly one slice of banana bread). And lousy coffee."
Cons: "Called and made a reservation directly with Air Brussels to make sure we got a bassinet seat for our infant and that did not happen. Old airplane and very bad customer service all around. Took over 2 hours to check in at 4am in the morning."
Cons: "Very dirty plane, limited space poor customer service. Took pictures of stained trays, seats. Very gross."
Cons: "Poor customer service."
Pros: "Nice equip and staff, comfortable and on-time"
Cons: "Veg meal requested but not processed."
Cons: "I ordered kosher meals and asked at the gate if the kitchen sher meal was ordered... they said yes but in the flight they didn't have it registered."
Pros: "Nothing special"
Cons: "The flight to Brussels was canceled and we had to spend the whole night at the airport until someone started to give us some attention On the way back they put me and my friends very far from each other and we had to pay even for water on the flight"
Pros: "Sufficient seat space in a window seat. Excellent customer service on board, compared to any US service provider."
Cons: "Boarding. Unorganized and not very customer friendly."
Pros: "A very full flight that was managed well. Staff were accommodating and pleasant."
Cons: "I am not a fan of spicy food when flying so the snack item did not work for me. The more interesting international films were not available with English subtitles."
Pros: "They were responsive. They had lots of gate agents. You had to initiate the conversation though."
Cons: "The flight was delayed 4.5 hrs. The check-in process was not smooth. After additional security screening at the gate everyone was left on the jetway until everyone had their tickets scanned. They were late loading cargo and food."
Pros: "On time Polite crew They gave an "express pass" for people with short connection"
Pros: "Always great to fly on a 5 across Avro."
Cons: "Waiting an hour and a half to check the luggage and obtain the boarding pass. Totally unacceptable. They only had a couple of agents to check a full plane and one was dedicated to business class. They said it was to save costs !! Flight was delayed and upon arrival no finger so long wait to deplane again."
Pros: "the cabin crew was wonderful. We were delayed by half hour on board they kept us informed and the service was excellent"
Pros: "Crew was vey professional. Arrival in Rome was to a gate rather than a bus, which was unusual but nice. Baggage delivery was also surprisingly quick for Rome. The Brussels Airlines lounge in Brussels airport is fantastic!"
Cons: "The flight departure was delayed 1 1/2 hours, meaning we arrived in Rome at nearly midnight. No complimentary drinks on board. As a Star Alliance Gold member, I chose Brussels Airlines out of loyalty. But the cheap approach to customer care means I will have to reconsider flying with you in the future."
Pros: "all was good"
Pros: "SN (Brussels Airlines) took on them to organize a flight via Lufthansa. this as soon as they had the info about the strike,."
Cons: "remained cancelled! Olympic did not bother to help or communicate. it was a flight operated by Olympic !"
Cons: "When I got to the airport my airline informed me that it was a standby ticket, which it never told me when booking and I can't believe it wa a standby ticket because it wasn't cheap."
Cons: "bad customer service. No reliable information about the flight. How someone who never took an airplane can know that you have to get a visa when going to canada. If your ticket says your last destination is us. And i did not even got a full refund for their stupid mistake. Lack of information. You guys should be more careless for your customers."
Pros: "Leg room seemed above average. Food was very good."
Cons: "Having games on the monitor is not a good idea because people are constantly pushing on your headrest!"
Pros: "I flew on United, not Brussels, on this leg, too."
Pros: "Once on the aircraft, the flight was quite nice. The drinks and food were very good. The flight attendants were very helpful. Having blankets was very nice, since it was very cold in some sections near the toilets. I was selected for supplementary search but the attendants were very efficient and courteous."
Cons: "No one explained why one needed to go through the Brussels Airlines pre-check gate (at gate #40) and have our passports reviewed again and a sticker added. It was a mess. At the gate, it wasn't clear where the boarding lines were compared to the lines to see a desk clerk and no one was around to explain what was going on. We didn't know if there was another check going on or it was a boarding line."
Cons: "We paid extra for economy plus, but they completely messed up that part of the reservation. Multiple phone calls and run around at the airport. The "upgrade " is a nice one but the hassle was stressful and still not sure if I'll get the $ straightened. Front of plane warm, but back cold."
Pros: "Nice plane, great entertainment unit. USB charging is nice. Food service was surprisingly good and the staff was very pleasant and helpful on the flight."
Cons: "Boarding from a connecting flight is a disaster. For some reason brussel's air didn't validate our passports at the first international flight. Everyone was expected to do it at the Brussels airport. This would be fine if they had a sign up explaining what to do, or even a basic queue set up. There were passengers for 3 flights mobbed around the check point in front of our gate with nothing resembling a line. Everyone was completely confused and crawling over each other. Add that to our delayed landing that put us on the tarmac, forcing us back through security and a huge walk away from the gate... We very nearly missed our flight! Please please please figure out a way to communicate to your passengers and get people into a proper queue!!!"
Cons: "Rows are very close together. We were packed in like sardines. Stewardesses prevent people from going to the toilets in the back when they are serving, and do not allow access to the toilet in the front. Not "user-friendly"."
Cons: "Had to change a tire on the plane - they checked us through at the gate but didn't allow us on the plane - which makes sense. However, they should have NOT checked us through at the gate. Dozens stood for over a half hour waiting to move forward. They wouldn't let us back into the gate area to sit. Poor planning"
Pros: "The cabin was kept at proper temperature and humidity. The food was properly cooked. The staff treated customers properly. Overall a relaxing and easy flight."
Airlines flying from Lyon to North Carolina have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights