Find cheap flights from Madison to Mexico

Find cheap flights from Madison to Mexico

Round-trip
Economy
Madison (MSN)
Mexico
Fri 2/26
Fri 3/5
Any month
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Good to know

Low season

September Best time to beat the crowds with an average 4% drop in price.

High season

December Most popular time to fly with an average 13% increase in price.

Average price round-trip

$683 (avg. price over the last 2 weeks)

Good deal round-trip

$443 or less

Good deal one-way

$283 or less

Top tips for finding cheap flights to Mexico

  • Book at least 2 weeks before departure in order to get a below-average price.
  • High season is considered to be January, November and December. The cheapest month to fly to Mexico is August.
  • Morning departure is around 30% more expensive than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

FAQs - booking Mexico flights

How long is the flight to Mexico from Madison?

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Top 5 airlines serving Madison Truax Field to Mexico

Scores according to KAYAK customer reviews

8.3
Alaska Airlines
Overall score based on 29,258 reviews
8.5
Boarding
8.3
Comfort
8.8
Crew
7.9
Entertainment
7.9
Food
Airline reviews

Cons: "In checking in the staff was no helpful"

Cons: "Free baggage for first bag."

Pros: "Flight was just fine. Josh the flight attendant who was in charge of the main cabin handeled himself very well even while dealing with a boisterous drunk passenger. He was very professional."

Cons: "seats were super small, like Jet Blue small except these had cushions and not plastic. I'm 6'-2" and my knees touch the seat in front of me even when I'm sitting upright. Maybe if I was 5' tall these would be comfortable? also, I didn't download the app beforehand and they didn't have the ability for me to download it midflight so I couldn't use their entertainment system. useless. but the staff was very nice. I just wish Alaska didn't buy these planes with the extremely limited leg room!!!"

Pros: "All was good"

Pros: "Fantastic. First flight on Alaska’s airline. We’ll fly again!"

Pros: "The plane was amazing! AirBus 320 with great entertainment and movies. Very roomy seating"

Pros: "Good service."
Cons: "Almost 2 hours late. They recently changed their carry on size so now i need new luggage."

Pros: "Flight was on time."
Cons: "Just not the same as before the merger. I loved flying Virgin, plane was nicer, crew had a better disposition, seats seemed roomier. Maybe it was the mood lighting, now it's back to packed lackluster flights. At least on-time, and that's important. This leg better than flight to SFO 2 weeks ago with a broken seat !!!!"

Pros: "Glad it was only s 2 hour flight"
Cons: "The crew was rude and very impersonal Not helpful at all"

Pros: "Excellent Customer Service and very comfortable seats."

Pros: "People were as nice as they could be but they were not empowered to fix a stupid problem with an obvious solution."
Cons: "They arbitrarily changed my connecting flight - I ran and made the flight ! But they had already switched me to the later flight without telling me and then wouldn’t let me board MY FLIGHT even though there was space so I had to wait an hour and a half for the next flight"

Cons: "Uncomfortable seats Seats changed within 24 hours of departure and then changed again to no seats."

Pros: "poor"

Cons: "They lost our luggage and can’t find it"

Pros: "Better snacks dry almonds or other options"

Pros: "More legroom in coach than most airlines. Friendly staff."

Pros: "great airline"

Pros: "First class upgrade"

Pros: "Awesome crew"
Cons: "First class lunch time flight and they gave us "snacks" cold veggies and a dip!!"

Pros: "I liked how the airline boards general seating from the back to the front! It makes walking through the isle much easier and there was room in the overhead bin for my carry-on."
Cons: "I really can't think of anything."

Pros: "The seats were comfortable and I had plenty of space."

Pros: "First time to Cabo Mexico - this flight was like a party bus! The crowd was bit young and loud but the crew handled them well. Everyone had a good time on the way there!"

Pros: "Everything was on time, nice plane, good service"
Cons: "Nothing"

Pros: "This was my first flight, and everything went off uneventfully. Thank goodness. The staff was friendly and helpful. The boarding process was smooth, and the seats in coach were comfortable for my XXXL behind! Very enjoyable, bucket list experience."

Pros: "Great flight crew! Got exit row seating (16C) and the drinks kept coming! Friendly and personable staff!"
Cons: "Boarding can be improved... no respect for seat numbers as you can general board apparently any time. Wifi cuts out (messenging) as you are near Cabo so get your messaging done! And only a biscuit :/ Download the GoGo app before you go for entertainment!"

Pros: "It's a non-stop flight to Cabo San Lucas (SJD or MMSD to be more accurate) from KSJC. Little in terms of weather disturbances but be prepared to be created by the heat if you're landing during the summer!"
Cons: "No jetway so you're walking from a plane across the tarmac."

Pros: "Free beer"

Pros: "Flight was smooth and boarding went quickly."
Cons: "I wasn't aware there was only food available for purchase and almost all of the selections weren't available going to Mexico. The flight was short so not that big of a deal."

Pros: "Flight crew was very nice and beautiful"
Cons: "Nothing at all. Great flight. Maybe have upgraded seats for pay."

Pros: "Crew members especially Terrace"

Pros: "The flight was great and nothing to complain about The stewards were very professional, we travelled business and the snacks and the light lunch was perfect Of course the star of the flight was Terence ( I hope I got his name right?) He was the first time someone made feel so welcome on a flight. The guy is so funny and managed to have the entire flight in a happy mood before landing Well done"
Cons: "Nothing"

Pros: "I really enjoyed the professionalism the ticket people at the counter. they were very helpful and very pleasant. I like both alaska airlines and virgin America. I never have a problem when I fly with them."
Cons: "the only thing that was unpleasant was my boyfriend was missing a phone charger and some cigars out of his suitcase. it must of happened through customs or the baggage handling."

Pros: "Free WiFi for texting."
Cons: "Nothing"

Pros: "I love traveling Alaska airlines. The staff is amazing, easy loading on plane etc. My only complaint is the minuscule seats. Seriously, why so tiny?"
Cons: "Teeny tiny seats."

Pros: "Very friendly staff"

Cons: "Nothing it was great. I rather enjoyed my trips and the airline had the facebook messager on there wifi for free. Made it 2000% better."

Cons: "2 hours late no updates... poor"

Pros: "The crew was very accommodating"
Cons: "Arriving so late and all the delays"

Pros: "The plane remodel was wonderful. The seatback trays were big enough to work on, there was enough space under the seat for both my backpack AND my feet, the seats were comfortable and everything felt clean. The plane alone definitely won favor with me. Add to that a cheerful crew and enough space in the aisle for that poor mom to let her kid crawl, and it was actually a pleasant trip."
Cons: "The pretzles were tasty and all, but another option would have been nice."

Pros: "I love the the USB plugs at every seat. It came I handy when I needed to charge my phone"
Cons: "I didn't like the lack of snack options. There was a small complementary snack and there was one one option to purchase."

Pros: "Alaskan boarding is always easy and seats are always comfortable."
Cons: "The crew was very rude. Worst crew I have ever flown with."

Pros: "Everyone went out of their way to assist me. I am 87 & lately need wheelchair at both ends. Sandwich very good and smooth flight."
Cons: "Nothing to complain about."

Pros: "No services on this flight were above average."
Cons: "I paid extra $$ to buy a ticket that was labeled as a "Direct Flight" from Seattle to Los Cabos, Mexico, as opposed to a flight with a layover, since my wife and I were headed there for our honeymoon. Alaska Airlines made no mention whatsoever that this flight was not at all direct, but in fact had a 2 hour layover in San Diego. There was no mention of this during the purchase process, and we didn't find out about the layover in San Diego until were were ALREADY AT OUR TERMINAL GATE. This is very deceiving and absolutely unacceptable."

Pros: "Boarded on time and arrived early"

Cons: "I asked the gate agent to assist with finding another seat other than the middle seat. I am 6' and 270lbs. He made no effort to accormodate me request. The only thing he did was look at the available seats and tell me there was nothing open. I ended up paying for a for an upgrade. To first class."

Cons: "Flight attendants where great and beautiful"

Pros: "Efficient staff, boarding, flight crew. Departed and arrived on time on the way to Cabo. Return flight arrived early in San Diego."
Cons: "There were other people on the plane. Narcissistic millennials are no fun to be near."

Cons: "Unable to select seating together at time of booking"

Pros: "Social distancing, purell wipes were handed out, food and water handed out in a baggy."
Cons: "everything was great. I love delta."

Pros: "The boarding was fast quick and the staff was very friendly."
Cons: "The bathrooms were very dirty and there was not enough food and drink supplies."

Pros: "Boarding was a fast and smooth process. Flight attendants were there to help with carry on luggage if needed. Always nice and do their best."

Pros: "The crew were awesome and friendly, both in the air and on the ground."
Cons: "Delta communicated no reasoning for delaying our flight three hours. They also did not update estimated departure times even when it was clear we would be delayed multiple times because the plane was not at the gate, the crew were not in place, and the pilot safety checks had not occurred."

Pros: "Good to have on board internet"
Cons: "Quicker boarding of passengers."

Pros: "Helpful crew."
Cons: "These planes are tiny. Our equipment was B717."

Pros: "The crew was okay. Could be better"
Cons: "Variety of snacks and drinks"

Cons: "Seem that they turned off the air conditioning once we landed in the cabin got on the warm side."

Pros: "Even though they were just serving water and coffee. The attendant took it upon himself to retrieve the Ginger Ale i requested!"
Cons: "The seats are tight. but hey its an airplane, what can i expect!"

Pros: "The service on plane was great and so was the opportunity to check luggage, although I was happy I didn't have to."
Cons: "Boarding from DTW to LAX, we had to stand for a long time on the jetway and it was really cold. It was the holding place after they checked my ticket. Otherwise, it was a great experience flying Delta."

Pros: "Flight was very late- about 45 minutes because of some problem with the "paperwork" they said. It was a beautiful day and the crew was ready to go, but we all sat for a long time before being allowed to leave Madison. It's especially bad when we've all made ourselves arrive at 5am for a 6am flight"
Cons: "on time departure"

Pros: "Nice trip"
Cons: "Crew didnt know who was supposed to be on the flight - confusion over number of people on the flight"

Pros: "Smooth sailing"
Cons: "Small bathrooms, difficult to access."

Pros: "food was great. the plane was very comfortable and i also like the fact that there was free movies and wifi inside the plane"

Pros: "The flight itself was fine, boarded on time and arrived on time."
Cons: "A pet peeve of mine is having to check my carry on. They said the overhead bins were all completely full, so I checked my bag at the gate. Come to find out, there were a few spaces left and it wasn't necessary. Really annoying."

Pros: "Everything went as planned!"

Pros: "The crew members were so kind and friendly. I actually did feel more at ease and made my journey more enjoyable. Specifically, was were traveling with guitars and they gave us no hesitation to board early in order to Stowe our instruments safely. They were very pleasant during serving and with requests. The offerings of movies and TV were excellent and extensive."
Cons: "The meal really wasnt very good. But the snacks and beverages we're quite good. Not sure if it is related but the check in/luggage drop process was quite slow."

Cons: "Always delays in between transfers from Mexico City"

Pros: "Nothing"
Cons: "It was not acceptable and very disappointed that flight DL391 from SDQ to NY-JFK was delayed till it left at 4:40pm because there were no crew members to bring the aircraft to STO DGO the night before as it is usually done so that the aircraft sleeps over in las Americas. We were at the airport at 4:30am because the flight was scheduled to depart at 6:05am we were lucky to be able to rebook for a flight SDQ-ATL DL576 for the same day hoping to make the connection ATL-IND. Unfotunately that flight was rerouted to Charlotte due to bad weather conditions with a delay of 3 hrs before it landed in ATL thus missing our connection to INDI and had to sleep in ATL and leave the next day to IND thus missing a meeting commitment that we had in IND. We should and expect to be compensated by Delta for this."

Pros: "Speedy flight"

Cons: "Being late"

Pros: "Great overall flight, as expected in Delta’s first class."
Cons: "Boarding was a little confused. Crew was excellent as usual, but seemed to stop service in the last hour. Food was good, but they ran out of my preferred option. No screen entertainment, but access to entertainment was available via the WiFi."

Pros: "The attendant was most helpful. Because the flight was not full, she allowed us to sit in the exit row, window and aisle, with no one between. I'm a tall person, so the extra leg room was deeply appreciated. I give her and the airline high marks."

Pros: "The movie options."

Cons: "Consumer beware - you will be lied to by people at every level. They can mess up your reservation and then not let you fly. Good luck they are big companies and you are just one person and they won’t answer a call or email you. You will lose!"

Pros: "Great flight attendant by the name of Jeff..super courteous...friendly..not at all presumptuous! Great selection of “ newer” movies"
Cons: "Prices they charge for snacks."

Pros: "Everything was great."

Pros: "The flight was operated by Delta."
Cons: "I waited too late to upgrade my seats, but there were no negatives."

Pros: "Loved having phone and computer outlets!"
Cons: "Ran out of food by the time they got to the passengers toward the back and it was a 4 1/2 hour flight."

Cons: "Flight was moved up from 830am departure to 6am departure with very little notice, and my layover was reduced from almost 2hrs to 30 minutes. Then, my bag was lost. Terrible."

Pros: "On time departure, actually got to Cabo early."
Cons: "The seat in front of mine had a broken reclining lock mechanism and the passenger kept trying to switch from recline to sitting up and it wouldn't latch in the upright position, so he kept jerking the seatback up and down for the entire 4 hour flight. Also the rows were so tight, and seatbacks were so close together, that the reclining seat in front of me was 6 inches from my face."

Pros: "Entertainment. Large overhead compartments. Clean."
Cons: "The temperature in the plane was too hot and made for a very uncomfortable flight. The individual air conditioner spewed out hot air. My kids and I took off as much clothing as possible and still remained hot. We were putting ice on our wrist to try to cool down! I sat with my hand against the window to capture some cool air. We were in Row 37. I am not sure if we were in a hot seat or if the other passengers experienced the same."

Pros: "nice people"
Cons: "need more free food and drinks"

Pros: "The flight was ontime, boarding was okay. Disembarking seemed a little slow."
Cons: "Seats have gotten narrower and closer together and it was a new plane which seemed to have more slope to the wall which meant even less room in the window seat. Too warm in the plane"

Cons: "Seats are so tight so uncomfortable"

Cons: "3.5 hours late."

Pros: "Got me where I needed to go at the price I wanted to pay. - The gals at the ticketing desk were extremely helpful and cheerful."
Cons: "Not my typical Delta experience: -Boarding for special needs was a joke. A literal ‘run-on-sentence’. No more did I get up and they went to the next group. I was almost knocked over in the rush. -The onboard staff was nice enough. However, between the two of them, one of them had a thick accent. Maybe that one shouldn’t be the one making all on board announcements… and please fix the horrendous crackles too!!! -It seemed our pilot was in training… during our short flight a series of right and left turns were made, no effort to avoid turbulence, and the landing was surprisingly hard. It felt as if my spine took a quick jab to my brain as a result! What’s up?"

Pros: "Got me where I needed to go at the price I wanted to pay. - The gals at the ticketing desk were extremely helpful and cheerful."
Cons: "Not my typical Delta experience: -Boarding for special needs was a joke. A literal ‘run-on-sentence’. No more did I get up and they went to the next group. I was almost knocked over in the rush. -The onboard staff was nice enough. However, between the two of them, one of them had a thick accent. Maybe that one shouldn’t be the one making all on board announcements… and please fix the horrendous crackles too!!! -It seemed our pilot was in training… during our short flight a series of right and left turns were made, no effort to avoid turbulence, and the landing was surprisingly hard. It felt as if my spine took a quick jab to my brain as a result! What’s up?"

Cons: "In flight staff were rude and had poor attitudes. Very unexpected!"

Pros: "On time, quick flight, nice people."
Cons: "It was freezing cold."

Pros: "It was smooth sailing all the way"
Cons: "The people sitting next to me thinking my space was his space too"

Cons: "Wifi didn't work (network wouldn't show up)."

Pros: "everything was very nice"

Cons: "Seats are hard. Sat in the exit row."

Pros: "I always feel that the flight attendants on Delta truly care about your flight experience. The smile, the attentiveness, the thoroughness and giving you the attention you desire."
Cons: "Ran out of bananas before they got to me, no big deal and it looks like Delta is getting healthier options every year."

Pros: "The aircraft was new and most flight crew were nice."
Cons: "Way too many useless announcements by the copilot and the lead flight attendant. Keep it short. Don't get back on once you put the mic back. And how about announcing th baggage claim carousel if your going to interrupt as much as you did."

Pros: "The airline crew seems to be getting better, although I can't say that they are super helpful"
Cons: "The seats, just water offered, the bathroom, no Wifi, extremely crowded and small plane. Seriously, I don't understand what is all the money payed used for since I just heard that the crew members might be actually underpaid"

Pros: "Got lucky, and got an upgrade!"
Cons: "Good staff on the plane very sweet like. Actually arrived early. Thought we would get breakfast on the flight from Madison Wisconsin to New York City."

Pros: "I was comfortable in my seat, with the pilot and the stewardesses."
Cons: "I was charged for my carry-on bag. My first time flying I didn't know that I could have a carry-on and pocketbook to take with me."

Pros: "Pretty much nothing related to the entertainment system... It is nice that you can play movies for free over WiFi on your phone or tablet (since the in-seat system simply didn't work...), but, bizarrely, the WiFi movie selection was different from (and substantially smaller than) the seat movie selection. What's that about? And the WiFi movie scheme is way more painful than it needs to be, requiring you "check out" movies using your web browser, then switch to a separate app to actually watch the movies. Clearly the product of a company mindset whose ONLY concern is "can we check some box", with absolutely no interest in "how can we delight our customers?""
Cons: "So we get the same entertainment system all these flights use: some ghastly totally non-optimized Linux setup that was rebooted three times during the flight, took 20 minutes for each reboot, and never worked correctly after any of the reboots. (The only movie my system would ever play was the very first one, and none of the on-screen controls worked. The seat next door could choose multiple movies, but each movie froze after 40 minutes). The amazing thing is: why don't they just install a damn iPad mini or Android equivalent in the back of each seat? Would be lighter than what they have today and would work FAR better. You'd need some co-ordinating/provisioning software to provide for OTA announcements and movie updates, but basically it's not that hard... At the very least, hire a Linux-head to optimize your startup scripts! It's just sad to see this 20 minute startup process (all dumped on the screen) with its constant repetition of time-wasting startup steps that just generate errors on this plane's particular hardware setup..."

Cons: "Sat in the plane for 90 minutes due to door issue. No snacks offered."

Pros: "Nonstop flight."
Cons: "Seats are a little tight."

Pros: "I would like you don’t delay the flight and time."
Cons: "It could have been better if it was on time."

Pros: "Ticket price, and the plane was essentially new"
Cons: "Announcements were weirds with lots of uhms. Seat distance for leg room was minimal for 6’2” person."

Pros: "Vary accommodating assume with my service animal"
Cons: "The wait time it took to get to a specialist to answer my call for my service animal to board my flight The specialist was very helpful and very good to me though"

Pros: "Ontime, arrived 10 minutes early"
Cons: "Had to wait 45 minutes for luggage, since 3 flights arrived at same time....at least they explained the delay."

Pros: "Very friendly staff."
Cons: "There was a problem with the plane and rather than taking off at 6 as planned we didn't leave until 8am!!! Making us 2.5hrs late for our wedding in Cancun."

Pros: "Boarding was easy and the flight was comfortable."
Cons: "The upcharges for carry on and a “seat fee”. My flight costed $100 extra!"

Pros: "Not a packed flight"
Cons: "I paid for my seats"

Cons: "Delayed flight, hot airplane until cruising altitude will never fly with this airline."

Cons: "Departing flight was delayed without notice"

Cons: "The crew wasn’t as friendly and acted annoyed because some people’s were taking too long to be seated. Instead of reminding them friendly, they were rude and just told everyone to hurry up and sit down."

Pros: "Nothing"
Cons: "There are fees for carry on and checked luggage, there is a fee for entertainment, and there are no complementary snacks or meals. My luggage didn't make my connection, even with an hour layover."

Pros: "On time!!"

Pros: "Being able to set with my Wife"
Cons: "Had to upgrade to first class to set with my wife. Seats were not assigned when we booked the flight."

Cons: "Plane dirty Staff was acting weird"

Pros: "N/A"
Cons: "The seats were uncomfortable. There was not enough room space and I am not even a tall person."

Cons: "The plane has already been reconfigured with new seats to fit more. They were uncomfortable. All pricing has changed to something similar to Spirit airlines. I am going to miss the old SunCountry airlines."

Cons: "The entertainment device wasn't available even though the flight was over 2 hours."

Pros: "Crew"
Cons: "No peanuts/pretzels for a 4.5 hour flight! Very little leg room!"

Pros: "None."
Cons: "- Flight was delayed for undisclosed reasons. - Boarding took longer than needed. - Flight Attendants were extremely unhelpful and rude regarding our Emotional Support Animal. - Flight Attendants also seemed unsure of what take off regulations were and scolded us for things other passengers were allowed to do. - Getting our bags from baggage claim took over 30 minutes. - Seats were small and uncomfortable. I'm only 5'8" and my knees were touching the seat in front of me. We will not fly Sun Country again."

Pros: "Timely check in, friendly customer service, good crew, no issues."
Cons: "They board by row number, but start with first rows first. Makes for slower boarding (though faster than most airlines)."

Pros: "Ceres was wonderful during the check in process. She went above and beyond with assisting with some challenges we had with someone in our party. Made it seamless and enjoyable. Great flight!!!"

Pros: "Absolutely nothing."
Cons: "Flight was delayed 2 hours, then cancelled, because of a mechanical error, then a diverted inbound aircraft, and then a timed out crew. Gate agents knew next to nothing and we're not helpful or sympathetic. Called the 800 number and they said they could rebook us - two days later. I never made it where I was going. I was only offered a refund for my flight - nothing beyond that."

Pros: "Good"
Cons: "No"

Pros: "Great service at check in. We only had standard economy and didn't purchase food so can't rate this. No entertainment was provided so also cannot comment. Otherwise great experience"

Cons: "Healthier options could be included for the snacks. There was no entertainment on board."

Pros: "Everything"

Pros: "Cheap fare"
Cons: "They lost both our bags No leg room or space in coach Poor food options"

Cons: "N/a"

Cons: "I booked the flight because my previous flight (Spirit airlines) was cancelled very last minute. I booked this flight and then was informed that it was delayed more than 3 hours. I was unable to work with another delay and was forced to cancel this flight within hours of booking it. I was charged $15 to cancel the flight. So I paid for a flight that was sold to me and not on time and then charged for cancelling it within hours. This was incredibly disappointing."

Pros: "The room between seats was great. The crew was friendly and helpful."

Pros: "The flight attendants were exceptional and I loved how the pilots kept us updated throughout the flight."
Cons: "nothing at this time for this flight."

Pros: "The announcements were humorous and quirky"
Cons: "Seats narrow, aisle narrow, no snacks provided gratis. No real personal care given by staff. Bland"

Pros: "low price flight attendants offered multiple rounds of beverages seat was reasonably comfortable"
Cons: "long delay for unclear reasons (problem with a printer?) no wifi available in flight"

Pros: "Flight attendant very friendly."
Cons: "Nothing"

Pros: "Always proficient. Nice seat spacing. I thought I was flying spirit airlines, and when I realized it was sun country, I was thrilled. I love sun country!"
Cons: "Non smiling flight attendant. Uncomfortable seats."

Cons: "I waited in a 45 minute line to get a boarding pass. Every other airline has eliminated this wait by allowing passes to be delivered electronically"

Pros: "Direct flight is always great. Exit row seats with more leg room is nice. My knee doesn't hurt when I can stretch out my leg."
Cons: "No complimentary snacks. No entertainment options."

Pros: "The flight attendants were moderately polite"
Cons: "The flight was 8 hours late. The stated reason "weather" was not credible and we not informed. There was no offer of a meal or any other accommodation at all. I will NEVER fly Sun Country again!"

Pros: "Very easy check in and boarding was quick."
Cons: "No entertainment"

Pros: "Everything was great and quick from Fort Myers to Cancun"
Cons: "Once leaving Cancun, we went through main security with no problems. But as we were attempting to board I had to be checked a second time, I do not feel that this was necessary since I was already cleared by TSA. All they said was this is a random check. I was held so long that my and my wife had to search for over head space for our carry on bags, as there was almost none left. I do not feel that there was any cause for this and made our return flight very unpleasant."

Pros: "On time, good AC, water offered."

Pros: "Boarding was pretty streamlined, much less clunky than other airlines. And the price was certainly right"
Cons: "The breakfast sandwich I purchased was pretty unappealing. Wet bread isn't the best."

Pros: "Nice short flight. Normal drink cart came through early with no up charge."
Cons: "Upcharges including $25 for first bag for each of us. A charge for even a snack on the flight."

Pros: "Head phones, even $2 head phones would be good. Some kind of in-flight entertainment is always preferable, although I know it's a short flight. Perhaps more substantial reading material could be provided."
Cons: "There really wasn't anything I didn't like. The crew were extremely friendly, professional, and helpful."

Pros: "I was a first class passenger flying out of cancune from wedding. Whe it amd time to board the lead at the ticket counter asked me to step aside and said she can't let me board as I smelled liked alcohol. I assured her I haven't had a drink that day and even if I did why would it matter."
Cons: "After much debate then me demanding to speak to the captan as it is his final decision she did so. That capt assisted her that all is ok and to let me board. Once he left she made me wait to be the very last person to board and had two security guards escort me to my seat. I am a professional and consider myself very put together so found this to all be overboard and completely obserd. Thanks for confirming that I will never fly with you all again."

Pros: "Easy boarding. Comfortable seating. Great company sitting next to me."
Cons: "No complaints."

Pros: "It was great trip"
Cons: "Without hassle"

Pros: "Sun Country's customer service was amazing. Our flight to Mexico everything went well and we were treated well. Our flight home from Mexico we had to change. My wife became extremely ill and under the direction and OK to fly home from Doctor Gonzalez It was in my wife's best interest to leave Mexico early. On phone your Reservations person was wonderful and helpful in giving us our best options. We followed her directions and when we got to airport the gate agents and , a personal wheel chair person, were amazing . Our wheel chair person for flight 572 - 2/26/2016 was your best advocate of what your customer services is. She knew every phase of the operation of your Airlines. she represented your Airline very well. She loves her job and does her job superior to others. In Mexico they made the process of flying home easy for us. We were so afraid that my wife would not be able to go through the process but they treated her so gently and lovingly and made sure we got home stress free. They treated both of us like they knew what we had been going through and knew just what to so to make us feel special and at peace. I must say your Mexico agents are well trained and professional. They made sure that we were well taken care of as well as the other passengers. We were at the Airport early and I had a chance to view how others were treat, wondering if it was just us that they made feel special, It was not just us they made everyone feel special. I just can not thank your Mexico team on the morning of 19 February 2016 enough. We are truly truly grateful. When we arrived at our home in USA a wheel chair again was waiting for us at the aircraft door to take us through customs and to a cab. Again our wheel chair person again was amazing in making sure my wife would be OK through the customs process. THANK YOU SUN COUNTRY WE ARE VERY IMPRESSED WITH EVERY ASPECT OF YOUR CUSTOMER CARE. WE ARE EXTREMELY GRATEFUL. John"

Cons: "Flight was delayed 2hrs."

Pros: "The crew was great"
Cons: "Check in on line was diffucult and did not include opportunity to precheck a check in bag. Acwaste of time fir everyine in line"

Pros: "Good flight"

Cons: "To have us sit together"

Pros: "On time"
Cons: "Smelly WC and crew"

Cons: "Seats had even less legroom than the worst US airlines. I'm and 5'8" and I could barely fit my knees and once the person in front of me decided to recline his seat I couldn't even do that."

Cons: "Entertainment or WiFi being available"

Cons: "The plane was delayed 2.5 hors and we missed our connection"

Pros: "Nothing. Iberia Airlines employs theives."

Pros: "I liked how I was always informed on my phone about my flight I was happy that finally someone cared enough to find me a flight for what I had already paid for."
Cons: "If I had KNOWN that I could stay at the airport (everyone was sleeping everywhere lol) then I would have not paid the $100 extra to only have a 1 hr & 20 min layover instead of a 15 hr layover. Because with possibilities of issues like I had as well as the plane leaving early there’s too much stress. Plus I was almost STUCK in the airport because I didn’t have $1000. The insurance I bought did nothing for me because they said I missed the flight (although the flight left early) UGH"

Cons: "Two one way tickets were purchased to Cancun. The layover was 2 hours... but since the first carrier was late, it caused us to miss our connecting flight. Because the 2 tickets were from different carriers, the airline charged us $1600 to buy new tickets. I would never buy tickets this way again."

Pros: "Perfect timing, pilots throttled up to catch up on a delayed departure, absolutely bang on. Cabin crew were great. Comfortable seats with recline."
Cons: "Inside could do with a clean, but it was an older 737 workhorse, typical wear & tear. I paid more than expected but I did get a good reliable service."

Pros: "Nada"
Cons: "El vuelo salió atrasado . Teníamos acientos en AM+. Incómodos El sistema de entretenimiento no funcionó. Pedimos que lo vean para arreglarlo. Nadie nos acercó con respuesta. Mal trato del personal a bordo"

Cons: "The plane is in terrible shape"

Cons: "Your customer service center is useless. The representatives do not help, they are mean and patientless."

Pros: "There was great service at the desk when I needed to have my flight rescheduled. Friendly staff in flight as well."
Cons: "Having less than an hour to deplane, go through immigration, them security just isn't enough time between flights. I missed my plane as Guadalajara immigration took almost 2 hours at 5:45am. I then had to add another flight to my itinerary. Planes are somewhat old."

Pros: "The entertainment"
Cons: "Lack of snacks, prefer chips"

Pros: "Choice of beverages was good, flight attendants impeccable."
Cons: "I was in Classe Premier. My seat was extremely hard to recline and my let rest wouldn’t extend. Very uncomfortable 2 and a half hours."

Pros: "Entertainment options"
Cons: "No announcements for landing. I usually wouldn't complain about arriving early but my shuttle was not available for two hours so the early arrival added that time to my wait time."

Pros: "Quick flight, ease going through customs"

Pros: "I didn't have a seat and was upgraded to first class, which was AMAZING."

Cons: "Horrible customer service and delayed all our plans"

Cons: "Lack of entertainment"

Pros: "Nothing!!!!"
Cons: "A horrible flight!!! We arrived at 5:04pm then we sat on the tamarac for 40 minutes before they could find a gate for us!!!! What a horrible lack of management!’ Who runs this airport/airline!? At the end they moved us to completly different terminal!!! Had to find a new transportation to the hotel!!! Again, what a horrible display of management skills!!"

Pros: "We made it"
Cons: "We sat on the tarmac for two hours. The flight was cold and miserable and today I’m sick."

Pros: "Same as above"
Cons: "No issues"

Pros: "Surprise first class!"

Pros: "The amenities (entertainment, in-flight service) were limited."
Cons: "Upon deplaning in Cancun, an attendant asked me if I was staying there. I indicated that I was not, that I had a connection. He clearly knew I was about to be led astray, but he did nothing to prevent it. Maybe there was nothing he COULD do, but if so, why bother to ask?"

Pros: "Boarding went smoothly."
Cons: "Aeromexico was unable to provide the boarding pass for our second flight on the itinerary (operated by Delta) when we checked in in Mexico City (our checked bags were tagged all the way to Minneapolis though). They informed us that we would need to go to the Delta ticket counter when we arrived in Cancun (with a short layover). This is an unacceptable level of service."

Pros: "I try to fly on the best airlines due to the service, however the service has gone down"
Cons: "The poor service provided to customers when a flight gets delayed, there was no explanation, no gate, we were walking around the airport without any information and the food voucher barely cover a meal."

Cons: "I had to document my luggage in every airport"

Pros: "Nothing"
Cons: "Got to the airport 2 hours before my flight to fly domestically. Waited 1.5 hours in line. Everyone who worked there didn't give a damn about anyone's situation. This isn't the first time the experience was miserable. I recommend viva or volaris. This airline can't get it together."

Pros: "It was ok from mexico city to cancun"
Cons: "All the bad experience in mexico city only"

Pros: "Nice plane"
Cons: "Delay, gate change, reissue of boarding pass. It was confusing. Mostly airport issues, not Aeromexico."

Pros: "The plane is very comfortable"
Cons: "Delayed"

Cons: "Que solo tengan cacahuates y el avión no tenía pinta de haber sido aseado antes de abordar"

Pros: "The crew on this flight was amazing."
Cons: "The seats, my Gawd...felt like I was sitting on marbles. And this priority board issue. Why say you have priority boarding and be the third zone???"

Pros: "attendants heard your grievances."
Cons: "i got there around 5am for a 7am flight. it took those 2 hours to check me in. and then ran to the plane so i would not miss it."

Pros: "That it took me to my destination"
Cons: "Aeromexico was mediocre with nothing I’d remember about. Food was pretty bad, service kind of rude. The planes were crammed and old. Entertaining also very outdated. The 5 hour layover in Mexico City added unnecessary stress to an already long trip from chicago to Buenos Aires."

Pros: "Confortable seats and entertaiment"
Cons: "Late boatding"

Pros: "Buenas actitudes"

Cons: "Missed flight due to my connection flight being iver one hour late"

Pros: "Seats had the television screen in the seats instead of the monitors that come down from the ceiling. Everyone could choose what they wanted to watch. Good selection of movies and television shows. Airline stewards were nice."
Cons: "All three of our flights were delayed. It was stressful trying to get to new gates and not sure if we would make our flights or not. No explanation why there was delays. However, this worked out to our advantage or we would have missed our flights."

Pros: "Everything - the excellent service continued."
Cons: "That our flight was finished."

Cons: "Almost lost the conection at MEX because I was waiting for my baggage, nobody said anything until 20 minutes the bags for the flight stop coming."

Pros: "Nothing"
Cons: "I purchased a first class ticket, but the airline changed Equipment to a plane without a first class cabin. I was unceremoniously bumped back to coach and placed in front of two screaming children who proceeded to yell, kick my seat and hit me in the head for the entire flight. Never fly aeromexico"

Pros: "Excellent legroom, friendly service, on time"

Cons: "Delayed for no reason, very irresponsible msnagement"

Pros: "At least this one is on time."

Pros: "It appears not many pay for the upgraded seats between MEX And CUN. My husband and I had 6 seats to ourselves to stretch out on! Boarding priority was non existent and in flight entertainment was for children, but overall it was a comfortable flight."

Cons: "Our flight was delayed two hours. We arrived safe but still, the delay creates such an impact on traveler’s plans. AA didn’t even offer bonus miles."

Pros: "All 4 legs of our flight were right on time, and the planes appeared to be clean."
Cons: "Paying first class fare buys a couple of additional inches of space, but nothing more. There's nothing really first class about it."

Pros: "Punctuality, professionalism, and overall excellent customer service. Every personal i spoke with was very helpful and pleasant."
Cons: "There are too many good flight times with extensive layovers not enough non stop flights at reasonable times"

Cons: "Sat on the runway for over an hour. Lack of communication and lies.."

Pros: "Cause me to miss my connecting flight from Dallas to Mobile"
Cons: "Had the aircraft fueled before boarding the flight"

Cons: "Individual TVs, perhaps"

Cons: "I’m tall. And there is no room to put my legs or my arms."

Cons: "Faster baggage pickup at DFW"

Pros: "second flight was delayed about 30 minutes"

Cons: "Bring back the individual TV's"

Pros: "The crew on the plane were great but even better was the women at the counter in terminal. She was amazing at getting everyone rerouted to their destinations"
Cons: "The WiFi was broken. the plane needed to be inspected and it took 2 attempts to get paperwork right and there was no inspector on the ground. 3 hours later after sitting on the plane for an hour with no food or drinks. If people have waited that long for one of your flights, give them a little food"

Pros: "Crew was fantastic but seats lack padding which agrivated my tailbone."
Cons: "A second beverage service would have nice."

Pros: "The cabin crew"
Cons: "The gate agents were utterly rude and unprofessional. If you’re going to be so negative why work in customer service ?!?"

Pros: "The flight attendant gave me a whole can of Diet Coke (I didn’t ask for it)"
Cons: "Seat number is crazy. ACDF. How about ABCD..."

Cons: "Getting the crew to fly on original date of 12/31 instead of having to scramble to find hotel on other side of BI in Hilo on New Years eve. 24 hour delay and then giving the last row of seats with a screaming baby that another group kept walking back to our section to "grace" us with such melodies!"

Cons: "New AA internet is NOT good. Much prefer GoGo. Otherwise a great flight."

Cons: "Flight delayed 1h30, no food or beverage served!"

Cons: "Seats are small but I understand why just dont like it."

Pros: "Nothing"
Cons: "My flight from Madison to Chicago got cancelled and I had to drive for three hors to get to o’ Hare."

Pros: "Flight was smooth"

Cons: "1 hour delay boarding then another hour waiting for a Pilot!?"

Pros: "On time"
Cons: "Boarding system, come located entertainment o/b, non existan food/snacks"

Pros: "Plane is clean. Well kept"
Cons: "Wifi. It terrible"

Pros: "Timeliness and friendly staff. Arrived before scheduled time..."

Cons: "After getting us lined up for boarding we were told to wait due to maintenance."

Pros: "All...mainly Luis, one of the on board flight attendants, in charge of pampering us with excelent attention, in the most minor details of food preparation , always pain attention to our needs and Confort."
Cons: "Nothing to complain about On this trip, wich departed Kate due to bad weather in Miami, due to heavy rain adn storm, and in spite of that, the flight arrived just a few minutes behind schedule."

Pros: "Arrived early in CUN!"
Cons: "Food selection"

Pros: "The crew and the were good"
Cons: "Delay flight 40 min Baggage fee is not well explained ,as a consequence I was charged $ 55 fee for a second piece"

Pros: "quick flight"
Cons: "seats are very cramped"

Pros: "On time"
Cons: "Nisy airplane and hard seats."

Pros: "Our flight crew was very nice."
Cons: "it was a short flight, no food or drinks."

Pros: "Being able to check flight progress while in the air."
Cons: "We did not appreciate the game of needing to pay for seat selection after having already paid for tickets. We were not provided with TSA-PRE despite providing our known traveler numbers in advance. Boarding selection protocol seemed opaque, complex, and geared towards inviting us to pay extra for priority boarding. Before boarding the plane, we were not able to find out whether any food would be served and the extent of what might be provided. After getting on board, we were offered the chance to buy food. The complementary food was a cookie and a few ounces of soda or juice. Movies were available, but not headphones for listening to them. Leg space under the seat in front of us was reduced to make room for life vests."

Cons: "Very narrow seats"

Pros: "Nothing"
Cons: "Lost luggage for more than 18 hours. Poor costumer service by baggage assistance: Too many issues to even mention it. Arrived in Cancun w/o luggages and connection to Cuba with another airline and no luggages for 2 weeks."

Pros: "Everything"
Cons: "Middle seat"

Pros: "Great staff. Arrived very early. Smooth flight ."

Cons: "I didn't have enough time and had to rush to get to me connecting flight. It scared me that I might not make it to the terminal and gate in time. thanks!!"

Pros: "Boarding was prompt, flight attendants polite and accommodating."
Cons: "If I am in business class and platinum status, why can't I use the lounge - which is only available to Platinum status going to LA or SF, Latin America but not to Cancun. American Airlines needs to change this policy."

Pros: "The crew and flight was great."

Pros: "Everyone was very helpful."

Cons: "I am million miler in Korean air. It's a seven star airlines"

Cons: "Both flights delayed. A six and a half hour drive took nine and a half hours by air."

Pros: "Seats wer brand new leather on this plane"

Pros: "Del"
Cons: "Delayed an hour. Don't think I've had a single American flight on time. No food or movies on international flight. No blankets or pillows."

Pros: "The flight was on a Boeing 737 plane with IFE at every seat. I found that very helpful and watched movie and a half."
Cons: "The Priority experience at JFK is not quite Priority - just 1 TSA agent checking priority customers and not all the time - if the security line is full, no one moves."

Pros: "Quickly boarding, crew was extremely polite"
Cons: "No kosher food on board"

Pros: "Top notch airline - staff is personable & comfortable seating"

Cons: "No entertainment. There wasn't even a drop down screen for a movie."

Cons: "Delays and no communication on transfer options"

Pros: "The first leg of trip had a newer aircraft......potentially due to the "mechanical delay" that started the fiasco."
Cons: "I don't usually do reviews, but this experience has prompted me too. I usually pick American over other airlines even if the price is slightly higher but after this last fiasco I doubt I will fly with them again. From the start of the trip there was a delay. I was told that I would have to stay in a hotel in Charlotte because I would miss my connecting flight. I agreed and waited for my flight that was nearly 2 hours late. I arrived in Charlotte and retrieved my bag as instructed and went to the counter. The lady then stated that it was probably best if I tried to get on the last remaining flight even though it showed sold out because "there have been delays all day and plenty of people have been missing their connecting flights". So I rechecked my bag and headed to the game. This flight was delayed, as it was the last for the night, so that all the connecting flights could be made. Okay, that is fair enough....even though I didn't get to board and now I no longer had my bag as this is now on the plane. 30 minutes after the plane left I finally get my voucher for motel along with a $12 voucher for food that can only be used in the terminal restaurants......which are now closed for the night. After 30 minutes of trying to contact the hotel for shuttle information I was advised that they were no longer taking airline vouchers. I , again, approached the ticket counter and I was advised that I "would just have to wait because there are no rooms in the system at this time." And none of this instruction seemed professional or accommodating. After another hour I was approached that now there are no other options in their system for accommodations and I would have to pursue options on my own. So......the higher priced one way ticket just became $100 more at no fault of my own."

Read more about Alaska Airlines
COVID-19 information

Safety measures for airlines flying from Madison to Mexico

Airlines flying from Madison to Mexico have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Madison to Mexico

Mandatory masks

Masks required on board, masks provided on flights from Madison to Mexico

Social distancing seating

Middle seats unavailable to book on flights from Madison to Mexico

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Madison to Mexico

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