Daily cleaning, installation of cabin HEPA filters on flights from Madison Truax Field
Delta, American Airlines and Frontier have all waived their change and cancellation fees on flights from Madison Truax Field to Worldwide. Confirm policies on booking site.
Delta and Alitalia do not allow booking a middle seat on flights from Madison Truax Field to Worldwide.
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Scores according to KAYAK customer reviews
Pros: "The crew was great."
Cons: "The plane is suffocatingly warm."
Cons: "The plane was very cold."
Cons: "Keep us updated on the 60 min delay to START boarding because the boards continues to say on time but we landed over 30 mins late and baggage took forever to get onto the belt."
Cons: "$40 carry on each way, garbage. Would have bought ticket elsewhere if I knew that"
Cons: "Kid next to me threw up"
Pros: "Friendly staff"
Cons: "Poor leg room"
Cons: "Lost luggage - never even sent to MCO from MSP, caught international flight - was assured my bag would continue all the way to DXB, but not the case. I get it, it happens, still sucks - continuing on to next destination with no bag...."
Cons: "I did not like the fact that I had to pay for my luggage at check-in. What the hell was the ticket price for??"
Pros: "Nothing about this flight went well. We landed in Orlando at 4am. And we’re stuck on the plane for 6 hours."
Cons: "No USB ports to charge devices. No tv. No compliementary food while we waited."
Pros: "pleasant staff ; drinks offered free; no frills but comfortable; soft landing"
Cons: "tight room for legs; late landing"
Pros: "The hardest part was the long TSA line in Minneapolis."
Cons: "Long TSA line Minneapolis!"
Pros: "It was quick and easy."
Cons: "We weren’t seated together and the space is quite small."
Cons: "Because of the new baggage rules Sun Country out in place, the wait at the bag claim was almost 30 minutes before it even arrived. Sun Country used to be a great airline to fly, but given the poor service since the baggage rule change in October 2017, I won't be flying them again."
Pros: "Boarding process is good. Probably a little faster with fewer carry-ons."
Cons: "I get so angry every time they introduce a new fee. You pay a fee now for carry-ons because it's slowing down the boarding process? That's only because you started charging a fee for checked bags! And every single seat option costs money? This is ridiculous! I do whatever I can to fly Southwest and get upset every time I have to fly one of these fee-for-everything airlines. Why not take crappy Spirit airlines at this point? And the seats feel smaller every time. I'm only 5'7" but my knees are against the seat in front of me. My husband is 6'8" and has no choice but to pay another crazy fee to have a couple more inches of space."
Cons: "The seats are too close together. When I tried to eat my salad my head bumped into the seat in front of me."
Pros: "Friendly staff."
Cons: "Carry on baggage fee $ 40. seems to be enough when already payed $ 25. per checked bag times 2. I did not realize there was a carry on baggage fee until I was at check in at the airport. Seat does not recline. No snacks."
Pros: "Pleasant staff Complimentary drinks Arrived early"
Cons: "Plane seemed old No room in seat when person ahead reclined"
Pros: "Free beverages, adequate leg room - we were fortunate enough to sit in the Exit row."
Cons: "A four hour flight is worthy of peanuts or pretzels - too bad this is what airlines are choosing to cut costs on."
Pros: "The plane was more comfortable than most."
Cons: "food is no good providing pork with omelette without the asking to passengers for example I do have a allergy from the pork meat Second thinks his religion purposes we cannot able to eat the pork"
Pros: "I was very impressed with all aspects of my trip."
Pros: "We loved how friendly and attentive the staff was. We were asked if we'd like to upgrade to First Class for a small fee, which we accepted. Having never flown First Class, we felt like royalty and had an awesome, relaxed experience!"
Pros: "I would definitely suggest his airline to anyone. The crew was very friendly and seemed to really care about the travelers. They gave complementary checked bags for carry-ons. In addition the flights were not all full which meant no over booking for its customers like so many airlines like to do."
Pros: "Didn't crash."
Cons: "No ashtrays."
Pros: "friendly service verbal updates on flight arrival time"
Pros: "Smoothest flight and landing I've ever been on!"
Pros: "Good for the money, Sun Country Airlines is a no frills airline, that being said it tries hard and does a great job, i will gladly use it again"
Pros: "I was traveling to visit my terminally ill brother so really appreciated the no hassle experience. While it was a very sad trip for me personally I had a feel good moment when they offered priority boarding to all military active or non active."
Pros: "Captain communicated with us. Flight attendants were friendly!"
Cons: "No cookie or pretzels."
Cons: "I felt like a sardine in a can. Seriously can you make seating more comfortable? It's torture while first class is treated like royalty. The coach seats were hard as rocks and tiny. I hate flying because airline companies treat people who can't afford the over priced first class seats like cattle. Airlines are greedy. The good price for the flight is great but in the end feeling cramped and getting my legs and arms bumped every time someone walks by is ridiculous. GET COMFORTABLE SEATING IN COACH DAMN IT!!"
Pros: "The greatest!"
Pros: "Everything was expeditious, staff was courteous and the flight went smooth. Thanks Sun Country Air!"
Pros: "Just the movie"
Cons: "Very uncomfortable, limited space. People too big next to me and I was on the middle so I felt desperate. I have to said to the man sitting next to me, to be careful because he was touching me everything every time he moved... Terrible experience."
Cons: "Everything was great"
Pros: "There was plenty of room between the seats . The plane was new and clean."
Cons: "I would have liked a free snack option."
Pros: "On time, boarding was great and very polite crew."
Pros: "Comfort -- roomy. On time!"
Pros: "Delta continues to shrink knee room which as a 6'5" person is problematic Sun country flight was what I remember"
Pros: "Yes very good flight"
Cons: "Everything was good!"
Pros: "Roomy seats. Left on time arrived on time. Will choose this airline again."
Cons: "No free snacks!"
Pros: "Plane was clean"
Cons: "It was late and we didn't know why"
Pros: "Luggage made it. Good price direct flight."
Pros: "We were able to get on an earlier flight because ther was open seating. This made our arrival time 2 hours sooner."
Cons: "Flight left late but we still made good time."
Cons: "Snack service very slow"
Pros: "I got to my destination eventually, didn't die/crash."
Cons: "Flight delayed an hour. They never really said anything just kept pushing it back 15 mins with no explanation. If they had just pushed it back an hour to begin with, I could have occupied my time better. Once on the plane, took 90 mins for drink service and no free peanuts/pretzels. Not like they owe me or anything, just never had that, thought only Spirit did that. Didn't realize Sun Country was going for ultra low cost carrier... Maybe their prices should reflect that."
Pros: "Quick boarding."
Cons: "1. Flight crew took over 20 minutes to respond to call light. Walked by it multiple times and did nothing. 2. Multiple rows empty and chose to squish everyone together, would not reassign people. (this was in addition to exit rows)"
Pros: "Flight was on time. Plane was clean. Crew was friendly. Exactly what I hope for when I travel."
Pros: "Nice seats. Appreciated being placed in an exit row and free checked bag because flight was full."
Cons: "Movies would be nice but there weren't tvs."
Pros: "All 4 legs of our flight were right on time, and the planes appeared to be clean."
Cons: "Paying first class fare buys a couple of additional inches of space, but nothing more. There's nothing really first class about it."
Pros: "It was a small jet but the first class section was extremely nice."
Cons: "Small jets have limited overhead space and most roller bags have to be gate checked for pickup when you exit the plane. My roller bag is small to fit under a seat, and it fit in the overhead."
Cons: "Faster baggage pickup at DFW"
Cons: "The crew was so rude"
Cons: "In flight entertainment wouldn't work despite following the instructions, so I gave up after about 45 minutes."
Pros: "Seats were comfortable and crew was nice."
Cons: "Need something more substantial for food in first class on a cross-country flight."
Pros: "Crew wuz gööd"
Pros: "Seat was comfortable"
Cons: "One attendant looked and acted,like she had just gotten up after a rough night. Never smiled, watched people put jackets and even a fast food bag in the overheads without ever saying a word."
Pros: "Quiet, evening flight."
Cons: "Departure was delayed 30 minutes due to customs inspection of the aircraft. Not American's fault."
Pros: "The crew on the plane were great but even better was the women at the counter in terminal. She was amazing at getting everyone rerouted to their destinations"
Cons: "The WiFi was broken. the plane needed to be inspected and it took 2 attempts to get paperwork right and there was no inspector on the ground. 3 hours later after sitting on the plane for an hour with no food or drinks. If people have waited that long for one of your flights, give them a little food"
Pros: "The crew was very attentive."
Cons: "There were no power ports on this flight."
Pros: "Not much. I did arrive to my destination with my bags!"
Cons: "My flight was delayed boarding and.leaving the runway! There was very choppy communication as from the airlines as things changed. I arrived and hour late from an already late flight! The attitude of the attendants was not the best either. They seemed to be tired and it showed in their service."
Pros: "The entertainment options"
Cons: "The flight was delayed because of another flight before ours and there was poor communication."
Pros: "The flight attendant gave me a whole can of Diet Coke (I didn’t ask for it)"
Cons: "Seat number is crazy. ACDF. How about ABCD..."
Cons: "No wifi, drinks came in the last 5 minutes flight was 1.5 hours late"
Pros: "Pleasant and attentive crew"
Cons: "Seats are small but I understand why just dont like it."
Pros: "Normal expectations were met"
Cons: "It was fine"
Pros: "The pilot made up for a lot of time. The flight was said to be 1 hr 40 minutes about but we touched down after about only 1 hour in the air. Deboarding was quick."
Cons: "The flight was delayed three times. We eventually boarded and then spent another 30 minutes waiting to taxi. Another narrow plane with not much room."
Cons: "The seats were SO uncomfortable and my legs were cramped up into one position because there wasn't enough room for legs and knees."
Pros: "Quick boarding"
Cons: "Cold no food"
Pros: "Crew were ok Captain was informant"
Cons: "Delay Heat on plane at 98 degrees upon boarding"
Cons: "The flight and the entire process with American was just fine. What bothered me most was the rude treatment from security staff in Philadelphia. Compared to security staff overseas, the U.S. rates the lowest of the 55+ countries I've visited. It does not reflect badly on American Airlines, but it does give travelers a bad lasting impression. As an American, I'm embarrassed by their behavior."
Cons: "the usual garbage AA flights on CRJ's with poor on-time performance and frequent maintenance issues..."
Pros: "On time."
Cons: "One of my pieces of luggage was not on my flight. The gate agent was difficult to understand. It was her nasal accented English that was the problem."
Cons: "Very cramped seating This was an American Airlines flight, not Alaska Air."
Pros: "Much more room in seats than expected"
Pros: "It was great! I got an entire row to myself."
Cons: "I was forced to check my carry on and pay for it. I was not charged on my way to lax or my trip to Hawaii. Sad. And person was rude"
Pros: "The flight attendant was fantastic. Very friendly, very helpful, checking on all the passengers. He even loaned his phone charger to one passenger. It was a full flight and he was working hard, but had a smile on his face the entire time. Give him a raise!"
Cons: "the airplane was absolutely freezing. It was so cold, you could actually see the air blowing (like in winter). There's no need for that. Somehow European airlines manage not to freeze out all their passengers. It was less than a two hour flight but felt like an eternity because it was so uncomfortable. Seat size - this is absolutely the smallest it can/should go. I am pretty skinny, but even I'm running out of room and the seat backs could be made a bit more comfortable. Not only is there almost no recline, but the way they are constructed - they actually push my head forward - not made for short people."
Pros: "It was on time. Nashville airport is sparkling clean with very happy and warm staff throughout the facility. As opposed to Philthydelphia the city of Unbrotherly Love."
Cons: "We boarded an hour late and then sat in the runway for ever. Flight was scheduled to arrive in Nashville at 1137p we arrived at 148a! Ridiculous"
Pros: "Extra room with empty seat"
Cons: "Seat didn't go back due to exit row"
Pros: "All good"
Cons: "All good"
Pros: "Never boarded plane cause dates were wrong"
Cons: "Now me owning up to mistake costing me $500+ extra"
Cons: "COULDN'T GET ON THE SECOND LEG BECAUSE DIDN'T MAKE THE FIRST LEG"
Pros: "Overall friendliness of the crew"
Pros: "Nice crew"
Cons: "No entertainment. Learn from TAM in Brazil and offer entertainment via smartphone / tablet. No food service."
Pros: "Arrived on time, left on time."
Cons: "It was inconceivable to me that I could not get a seat assignment until I actually checked in at the gate. While AA offered the option of paying extra for additional legroom, if you declined the offer, you could not obtain a seat. I know that it is getting unusual to have any sort of enjoyable experience on an airline, but the lack of transparency ("group two" for boarding is actually the fifth group to enter the aircraft) is totally unnecessary."
Cons: "That i booked a flight that departed 6:20pm on Alaska Airlines and found out i was put on a red eye American Airlines flight that left at 11:50 pm. In addition did not reciveve any notification of the change. Had to leave the airport because i thought i was leaving at 6:20 pm :("
Pros: "Everything was good"
Pros: "It was a very quick flight! I got some great rest and went right into work, ready for the day."
Cons: "They checked my carry on, and it ran me a little late leaving from Nashville waiting at baggage claim."
Pros: "I liked the comfortable seats.. The crew working for American Airlines are polite and nice. From the very time to get the boarding passes and my luggage handling and all the hospitality, am really looking forward to fly more on American Airlines."
Cons: "There is not much to not like American Airlines as I don't have any bitter experiences till date and I don't wish to encounter too lol I would like more snacks beside Pretsels too and I wish to have a very good hot Fliter coffee or even green tea's during my flight ☺️"
Cons: "Seeing as this flight was cancelled and we had to wait as two elderly people until 3pm the next day to get another flight and American Airlines would not compensate in anyway. I would say that we will never fly American Airlines again nor will my family. This was not the only delay or cancellation because of American either. We spent 48 hours traveling because of delays and cancellations and still American would do nothing for us. I'm 66 and my husband is 72 (who also has had back surgery for five slipped discs) and we had to sleep on concrete floors and had very limited money to buy food. It was by far the worst experience of my life and I would encourage everyone to not travel with them."
Pros: "Once we finally got on the flight it was great! The crew was Fabtatsic and gave tons of updates as they became available."
Cons: "The only bad thing I can say was the delay. Beyond their control but very frustrating."
Pros: "The crew did a great job of keeping the passengers taken care of."
Cons: "Flight delays and almost missed the checkout of our rental car"
Cons: "Delays. Always with the delays. An hour to take off and 30 minutes to land? I changed my flight because my father is dying of cancer, you charge me 200 extra for this? These planes shouldn't be allowed to fly. There's efficiency and there's just plain uncomfortable. Too tight. Small seats."
Cons: "Time to board flight and they announced we had no pilots. They did find some within 30 minutes and went ok from there. Jeesh! So glad to get home to Nashville."
Pros: "Layover was short"
Cons: "I was charged for my carry on that they then forced me to check. Then one of the stewards on the second leg was an outright nasty woman regarding masks. I had my mask over nose and mouth. But apparently not enough and then she was loudly talking to the other flight attendants about it. One told me “I was perfectly fine.”"
Pros: "Flight attendants were very nice."
Cons: "Every time I paused my movie, it was difficult to resume it. I couldn't watch the last half at all."
Pros: "Everything was fine."
Cons: "Everything was fine."
Pros: "Boarding was uneventful, but I wish I could have gotten a gate check....I;m 76 and getting my bag above the seat is difficult. But the gate attendant said there was no gate check on that flight."
Cons: "I had a center seat and that is very uncomfortable for me."
Cons: "Wish the seats were a bit more comfortable on frontier. And had to pay for carry ons. Will never ride frontier again."
Cons: "Delayed 5 time and change plane 3 times"
Pros: "The fact that everything went as planned with no delays."
Pros: "On time..nice staff"
Pros: "I liked the fact that I had a window seat... at the way back. Also that I was at least offered snacks, or whatever was left because they ran out."
Cons: "They ran out of meals and snacks, both paid and free. We all pay a price, yet seats and class determine whether you will get your moneys worth. I guess the point is that I at least made it home."
Pros: "Tsa stopped all in my party for private screening to run us very late.."
Pros: "New plane"
Cons: "The way you bord the plane"
Pros: "Convenient, cheap, best route"
Cons: "Incredibly uncomfortable seats on the express jets - we joked that we need to bring stadium cushions next time. For a full day of traveling, I would consider a more expensive route with another airline than tolerating the hard seating they offer."
Cons: "The fact that the tv is on constantly without the option to turn it off is annoying. The viewing length to passenger is too short to really enjoy (Probably not your fault). PLEASE permit us to turn it off."
Cons: "The airplane was freezing, and I'm 23 years old and very used to flying."
Pros: "All went well. Pleasant attendants."
Pros: "It was inexpensive"
Pros: "that they warned me the plane was extra small and checked my carry-on at the gate for free."
Cons: "that they didn't really advertise how small of a plane I would be flying. I guess you're supposed to research every plane before purchasing tickets now."
Cons: "My TSA Precheck status would not print on the boarding pass. My number was in the system. I've used it multiple times flying UAL."
Pros: "Time and confort"
Pros: "Agents checking baggage were unbelievably slow. Good thing there wasn't a long line."
Pros: "Fast getting my seat assignment. The guy at the gate counter was nice and courteous."
Cons: "TSA line was ridiculously long. Only one checkpoint open for the entire terminal."
Cons: "Could not get seat assignment 24 hrs in advance. Website said see desk. Phone call to United said pay more $ get a seat. Had to check in twice, once with bags...still no seat...wait in line again at gate for seat."
Pros: "Very friendly staff"
Cons: "I got stuck in the back of the plane and I did not realize the seats had even less room back there."
Cons: "You guys robbed me"
Cons: "No cash food and beverage"
Pros: "That trip was great to Housto!"
Pros: "I liked that 1 out of our four flights had more room & personal tvs."
Cons: "I did not like the fact that out of our four flights three were not too comfortable... & no tvs on three out of four"
Pros: "On time and friendly"
Cons: "No refund for my resheduling of flght. I has a valid reason with a valid documentaion"
Pros: "WiFi was awesome"
Cons: "Wish the TV preview was continuous & pay for movies but watch regular TV work no charge"
Pros: "Getting home"
Cons: "Delays delays delays"
Pros: "Hassle free booking(no hidden fees) comfortable seats which for me being 6foot6 isn't always the case. And the free selection on the united airlines app was an awesome bonus"
Cons: "The cold air near floor"
Cons: "My TSA wasn't tagged to my ticket"
Pros: "Got to check 2 carry on pieces for free because too many people had carry on bags. We had paid to check one bag and would have to pick it up anyway, so checking extra pieces was not a problem and actually was very much appreciated."
Cons: "15 minutes late in taking off because an airline associate failed to close out a screen on the computer. It took too long to figure out the problem."
Cons: "Three gate changes prior to departure"
Cons: "Seating on this aircraft is poor at best!"
Pros: "Quick and on time"
Pros: "Turn off the damn screen in front of me. Programs are insulting'tv"
Cons: "Tv screen"
Cons: "Three of the four flights were delayed. It seems that this is business as usual for United."
Pros: "On time!"
Cons: "No jetway, long walk to the next gate and then the same long walk back down to board the plane for the second leg of the trip."
Cons: "Way to expensive"
Cons: "It was an enjoyable trip, no complaints whatsoever."
Pros: "Boarding on time and easy Seats super comfy Tv was great"
Cons: "Staff not attentive or friendly Not many food options"
Cons: "Delays caused missed connections in not directions and terrible rerouting plus lost luggage"
Pros: "The time of inflight service"
Cons: "No inflight wifi"
Pros: "On time departure and early arrival, which enabled me to make tight connection and get to destination on schedule. Premium Econ seating was comfy. UA personnel told the truth and were competent, efficient and nice."
Cons: "They lost our luggage"
Pros: "Boarding went quickly. We were ahead of schedule. The crew was very nice."
Cons: "At 5 ft tall I still felt like a sardine smushed in a tin can."
Pros: "It was a very smooth trip. No issues"
Pros: "The employees are not at fault, they’re great people just doing their job for a crappy company with shitty policies."
Cons: "Contacting frontier is a total nightmare, everything about the way they run their company sucks. I just feel bad for the people who worm for them. I don’t care how cheap it is—I will NEVER support this airline again!!"
Pros: "Plane was comfortable and clean."
Cons: "Drink service."
Pros: "Paid for an upgraded seat to get some leg room. It wasn’t much more comfortable at all."
Cons: "Fly lost, since first fly was delayed 2:36 min."
Cons: "Ground staff not able to help with cancellations- no notification about the delay - please provide better training"
Pros: "We arrived 30 minutes early"
Cons: "30-40 minute wait for luggage"
Pros: "A great change since Frontier moved to Terminal 5 at O'Hare."
Cons: "Stressful, 1.5 hrs late. Lost rental car. Slept in airports."
Pros: "Got alot of paper work done"
Cons: "Using my computer for a pillow"
Pros: "Boarding went very quick."
Cons: "No tv no free food or drink and very tight space and for extra room is paying for actual extra legs"
Pros: "Kind attentive staff"
Cons: "We had to wait a half hour, or so, On the tarmac before we could leave Philly"
Cons: "Could have carried my tennis bag on the plane. Didn't know that."
Pros: "The service was excellent! I was late and the attendant got me to the front of the line AND got my bag on! All attendants were very courteous."
Cons: "Fare for the bag: $45!!!! Being charged for coffee! - really!!"
Pros: "The whole experience was simple and easy"
Cons: "Babies crying the whole trip"
Cons: "Extra 25$ a seat for poor seating; indicated a disabled senior citizen n still was placed in row 29"
Cons: "Could not hear the announcements, could be a problem in an emergency."
Pros: "I didn't die."
Cons: "They charge even for carry-ons. The pilot got sick and it took 2.5 hours to replace them."
Cons: "No wifi available to purchase"
Cons: "See above remarks"
Pros: ".......and 40 min. early."
Cons: "Nothing NOT to like....Price, Service, Early to gate. Happy Thanksgiving."
Pros: "Liked the ease of boarding."
Cons: "Felt like I was stuck in a sardine can. Very unpleasant amount of personal space. Shouldn't have to upgrade to a higher-end seat just to get enough room to breath comfortably!"
Cons: "Poor customer service. Not a smooth operation."
Pros: "Got in earlier than expected"
Pros: "Orderly, polite and well done."
Cons: "I'd sure like a free small snack."
Cons: "crying baby behind me"
Cons: "Nothing was complimentary"
Pros: "Price, speed."
Cons: "Did not know that.....FIRST CARRY ON COSTS $30 EACH WAY!!!"
Pros: "Kayak sent emails every step of the way even notified me of a gate change. Made it simple"
Pros: "Plane felt clean. Boarding efficient as was check in."
Pros: "I liked the serves & the smooth flying. good job thanks from dianna"
Cons: "EVERTYHING is an added on cost, no frills, cramped,"
Cons: "Paying $40 freaking dollars to ship my suit case. I thought that was a bit much. Going home, how can I reduce the cost?"
Pros: "Pleasantly surprised. Trip was marred by alcohol service to people who were obviously already under the influence and disruptive to those of us around them."
Cons: "Outrageous bag fees. Need to read the fine print, since $80 per person for bags fees is significant."
Cons: "Paying for a seat assignment on line before going to airport. Baggage charges too high. These extra costs added an additional 49% to my ticket. Unhappy with your airline"
Cons: "We left DIAone hour late"
Pros: "Friendly staff! The prices were great!"
Cons: "Very difficult & was not able to pay in advance for luggage!"
Pros: "Know what to expect and you will not be disappointed. If you demand a high end experience from any low end company ... you're behaving like an idiot."
Cons: "Rough ride"
Cons: "No food."
Pros: "Decent legroom"
Cons: "Everyone costs additional"
Pros: "Did not feel like cattle"
Airlines flying from Madison Truax Field have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Madison Truax Field
Masks required on board, masks provided on flights from Madison Truax Field
Social distancing seating
Middle seats unavailable to book on flights from Madison Truax Field
Testing for antibodies, testing for symptoms for flights from Madison Truax Field
Waiving of change fees. Search flexible flights from Madison Truax Field