Cons: "expensive tickets"
Pros: "Layover was short"
Cons: "I was charged for my carry on that they then forced me to check. Then one of the stewards on the second leg was an outright nasty woman regarding masks. I had my mask over nose and mouth. But apparently not enough and then she was loudly talking to the other flight attendants about it. One told me “I was perfectly fine.”"
Pros: "The crew was helpful accommodating, the flight was smooth and it was just a very pleasant experience overall"
Cons: "more room Im 5'5 and I felt like I was 6ft tall that how tiny the sits are...."
Cons: "Seats are REALLY small"
Pros: "Boarded on time in challenging weather in Chicago. Got to Orlando on a day we could well have had problems getting a plane with the weather."
Cons: "The seat was the usual uncomfortable coach seat."
Pros: "fast flight"
Cons: "no crew to unload plane, ended up sitting on runway for 1 hour + at RDU, at 1:00 AM"
Cons: "Just a couple passengers slow to get suitcases in overhead slowed people down. Nothing United needed to fix. You all were great. Loved the flight attendants’s humor too."
Cons: "Not on time, flight got cancelled and they just rebooked to the next day with no support for overnight stay, rental, etc."
Cons: "Delays and poor communication. Ended up on other airline and 14 hrs to get from Madison, WI to Baltimore, MD"
Cons: "Stupid maintenance delay (replacing the pilot’s chair - no, I have no idea how that constitutes an urgent maintenance issue). It was like they’d never done it before. We were delayed for two hours in 15-minute increments before someone finally wised up they should find us a new plane."
Pros: "Flight left on time, landed early and the staff were excellent."
Cons: "The entertainment options were limited with no TVs provided and wifi only for portion of flight, and the seats did recline very much."
Pros: "Flight attendants were very nice."
Cons: "Every time I paused my movie, it was difficult to resume it. I couldn't watch the last half at all."
Cons: "The crew were harsh and abrupt. The seats were uncomfortable and tilted too far toward to be able to sit in the upright position. The "reclined" position was a more reasonable upright position."
Pros: "The actual crew on the flight was lovely and apologetic, did everything they could to help us despite the delays. At least that's something."
Cons: "Delayed for over an hour but not notified of the length of the delay in a fashion which would allow me to drive the 2 hours to Chicago in order to make my connection. Repeatedly told the connecting flight was the last one out of the entire airport to my final destination. Heard other travelers discussing that they had been rebooked onto an alternate airline and then found a later flight on Kayak, walked up to podium and asked to be rebooked on that specific flight, which they grudgingly did. Of note, I was repeatedly reassured that they were "sure" I would make my connection without a problem and to stop worrying so much. My flight left out of Madison 2 minutes after my connection departed Chicago. I usually fly a different airline, whose flights out of Madison were all on time that day, and will do so in the future despite more expensive ticket. The actual crew on the flight was lovely and apologetic, did everything they could to help us despite the delays. At least that's something."
Cons: "They delayed the flight 4 hrs knowing there was issues with the plan and lingered us on what's going on. The staff prepared to leave and come back while we wait thinking we was going to be on time smh, no real snack and no t.v. unless you pay to watch it"
Pros: "- Call of apology next morning to say my luggage was found and would come in that night"
Cons: "- My luggage did not make the connection into POS - No United staff meeting flight in PoS to take my report of lost luggage"
Pros: "There is nothing positive to say."
Cons: "Plane was delayed by 8 hours. We boarded and unboarded the plane 3 times. Why didn't they just cancel the flight? I missed my connecting flight. No food or beverage service. Didn't even let us use the airplane bathroom after a long delay. I paid to check my luggage and they LOST it and sent it to the wrong airport."
Pros: "Everything was fine."
Cons: "Everything was fine."
Pros: "The safe did a great job"
Cons: "Poor boarding service"
Pros: "Half-hour flight, early to destination, which gave us plenty of time for our connecting flight."
Cons: "Why pay extra for baggage? This should be included in the ticket price -- which incidentally was not cheap!"
Cons: "I haven't made it there yet. Flight leaves 4PM Friday. Mechanical problems in Chicago so was put up in Hyatt and I am at the airport now waiting to fly out at 4PM today."
Pros: "Gate agent handled impossible situation well"
Cons: "flight was canceled due to mechanical problems on two of the airplanes"
Pros: "Boarding was uneventful, but I wish I could have gotten a gate check....I;m 76 and getting my bag above the seat is difficult. But the gate attendant said there was no gate check on that flight."
Cons: "I had a center seat and that is very uncomfortable for me."
Pros: "I took 4 different flights and all the crews seemed to all be moody."
Cons: "I had a death I my family you charge me $300 dollars to change my ticket you put me in a middle seat that was not reclining"
Pros: "Getting a seat in economy plus! (But I think that happened because I had trouble using the online seat booking process and couldn't get a seat assignment till I got to the gate for my Albany flight, probably the only seat available) also liked arriving early in Albany."
Cons: "Arriving at the end of terminal C and having to trek to the end of terminal B for my connecting flight. Supposedly a one hour window, but by the time I got off, and made that enormous trek, no time to get a meal. Going to Madison flights left from almost adjoining gates. Lovely!"
Pros: "They kept us well hydrated"
Cons: "How far I had to get to me next flight in Chicago"
Pros: "Absolutely no delay. Great assistance provided by flight attendants to ensure that everyone quickly secured their hand luggage."
Cons: "No issues to complain about"
Pros: "Extra leg room, larger plane"
Cons: "Crew members were not helpful."
Pros: "The crew, friendly."
Cons: "We left about 15-20 mins late. Full flight, no room to stretch. The form was given almost at the end of the flight with not enough time to fill it out. No pens were offered."
Pros: "On time..nice staff"
Pros: "On the way back had the whole row."
Cons: "The ghetto flight attendant was rude....correcting someone else's child for not saying please but she did it loud and not very professionally. The flight was over booked so on the way there is was thinking I might not get on the flight and was stressful."
Pros: "Tsa stopped all in my party for private screening to run us very late.."
Cons: "The baggage claim at San Luis obispo was not acceptable"
Pros: "More comfortable"
Cons: "Lots of turbulence"
Pros: "It took me to my destination safe"
Cons: "Over book Some staff attitude No inflight free movies or music selection thank god I had my iPad an I phone ...."
Pros: "Left on time and arrived on time. Flight attendant has a rock star!! Did her job above and beyond what I have seen in the past."
Pros: "That despite leaving late we arrived on time."
Cons: "The delays due to unorganization."
Cons: "United airlines crew said that the plane had on board computer problems and then the crew said they couldn't fly because they were timed out on hours and we sat for 3 hrs in the plane only to here that they cancelled the flight and I had to scramble to find another flight to get to my destination"
Pros: "I was able to switch to an earlier flight and it all went perfectly. Staff was very helpful in achieving the move and we even scored exit row seats with extra leg room. Bravo"
Pros: "I liked the crew members"
Cons: "Weeichair service was late"
Cons: "The fact that the tv is on constantly without the option to turn it off is annoying. The viewing length to passenger is too short to really enjoy (Probably not your fault). PLEASE permit us to turn it off."
Cons: "Unable to depart due to pilot wanting windows washed. Created significant delay. Had to rebook flight for next day. Additional cost as a result. I will seek a refund which was due to the delay."
Pros: "The price, fact it was a direct flight"
Cons: "Both flights had mechanical problems, causing delays, the wait for luggage back in New York, over25 minutes"