Pros: "The crew was pleasant and helpful."
Cons: "The plane was an outdated jalopy. I thought the exit doors were going to fly off. This was in vast contrast to the 737 plane that we had taken earlier in the day for a flight from BNA to ATL."
Cons: "DTW to FLL, plane was delayed coming from BOS to DTW 5 hours for BOS weather. The plane arrived & they announced they would turn it around ASAP. They started the boarding process & then stopped it stating that a crew member had timed out. Delayed hour to FIND one. Shortly after delayed overnight."
Pros: "The flight wasn’t overbooked so there was plenty of room. So important on such a long flight."
Pros: "I did not like nothing"
Cons: "Custom took for ever they only had 2 agents working and I Missed my fight to nyc"
Pros: "With all the competition among airlines and the cutbacks we suffer as customers Delta manages to make you feel like you matter still. Timely boarding, actual help with finding seats making boarding efficient (not just hurrying you along), updates from the cockpit that you could hear and understand, multiple choices in snacks-one even a healthy option, staff that was friendly and interested in making it a good experience not one that seemed bothered they had to work."
Cons: "My flight was delayed, which would have caused me to miss my connecting flight. The customer service person was not at all helpful, and told me there were no other flights available on any airline until the next day. However, I was able to go online and book another flight immediately...which means that she was either being disingenuous or actively undermining efforts to get me home in a timely fashion. Very disappointing and as a SkyMiles member would have thought there would be some level of common courtesy dealing with a non-weather related delay that drastically impacted my travel plans."
Pros: "The woman who helped us at the desk by the gate was possibly the single most helpful, kind Delta employee I’ve ever met. She wheeled me down the jetway and upgraded our seats. I wish I knew her name. She has very curly dark blonde hair and is petite."
Pros: "Crew members were very nice and friendly and dealt with the desire for passengers to switch seats in a very nice way even with annoying passengers."
Cons: "Sadly due to turbulence there was no beverage service and a very rushed snack service which I know wasn't their fault but just overall flight okay."
Cons: "Seats are too small in both width and knee room"
Cons: "TSA Pre-check info not loaded on flight from LAX to PDX."
Couldn’t get on internet this trip. On way out I was fine but on way back I couldn’t get it. Also one of our bags did not make it to final destination
No foot service or entertainment. Just a Trip from one place to the other. Not much different that a bus ride except it is faster and more expensive.
Seats are so close together. Middle seats should be discounted.
Cons: "IFE was not streaming movies, WiFi on but not loading"
Cons: "The crew seemed like they didn’t know what they were doing."
Pros: "Inability to move up seat given 6’0 height and several available."
Cons: "Worst turbulence ever."
Cons: "My comments for the Charlotte flight were supposed to be for the flight to San Diego. Boston to Charlotte is too short for there to be any issue."
Cons: "Baggage handler lost my bag, grabbed it off plane cabin, never found"
Pros: "We were allowed to board early with my father, who is disabled."
Cons: "Denver airport was a nightmare with my disabled father. We were given a “wheelchair” but no escort through a nightmarish security scene. Airport is terribly designed, lacking clear signage and navigation. TSA was a disaster and no one seemed remotely concerned about my father’s comfort or needs."
Pros: "The crew was amazing,attentive and courteous."
Cons: "Better boarding procedure. Everyone was budding the lines not well organized."
Pros: "The crew was courteous"
Cons: "Less people on the plan.e. Too full in time of a Covid Virus"
Pros: "the crew was nice"
Cons: "We had to sit on the tarmac and deplane just to get onto another flight where I no longer had any power to charge my devices"
Pros: "Gate agent recognized that we barely made the connection from an Auckland flight, so she moved us to more-comfortable seats. Flight left on time and arrived early."
Cons: "Luggage did not make the transfer, but it was a tight connection."
Pros: "Crew was very accommodating in light of the maintenance delay. Especially for those of us with small children."
Cons: "Look, delays suck. We fly about only once a year, and we ALWAYS have a delay. ALWAYS. Air traffic control at Newark will delay a flight for a hangnail."
Pros: "The crew was good, the landing was fantastic, enjoyed the entertainment options."
Cons: "The space of the seats are tough, we were cramped and in tight quarters."
Pros: "Very friendly crew."
Cons: "This is a small airplane. I would like to see United insist that people check large bags."
Pros: "The pilot and flight crew were outstanding.... I’ve never had a smoother flight ... I told them as I was existing the plane"
Cons: "Flight got cancelled again and again then call customer service but he doesn’t know anything about information. Totally ruined my day"
Pros: "Nothing was good about this airline with the exception of the baggage crew that finally helped me in Washington Ronald Regan Airport"
Cons: "My flight out of Portland was canceled and it took hours to rebook. I had to fly American Airline to Washington DCA where I roamed the airport at 9pm looking for someone from United. The crew in Portland ME told me the gate person would have a hotel for me.... The baggage crew had to help me."
Cons: "I only made it as far as Chicago, and my bag was fairly comprehensively lost as I did so"