Daily cleaning, installation of cabin HEPA filters on flights from Arkansas to Maine
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Scores according to KAYAK customer reviews
Pros: "Social distance and crew was very nice."
Pros: "Crew amazing, seat not too comfy"
Cons: "Sits uncomfortable"
Cons: "Drink service"
Pros: "Comfortable seats, nice staff, clean facilities"
Cons: "Seats are too small"
Pros: "The crew was great."
Cons: "More food."
Cons: "Wifi was completely useless. I prefer to pay to get simething."
Pros: "Food, timeliness, comfort"
Cons: "Not sure"
Pros: "Crew was good. Food was good."
Cons: "Plane was delayed for an hour. Legroom in economy was tight."
Pros: "Crew and food"
Cons: "Spacing between seats and overhead luggage storage. They ran out of room before the entire plane had boarded"
Pros: "Didn’t like security. They were rude"
Pros: "The ctew was awesome, super sweet and very acomodating"
Cons: "Its a flight to WV (my birth place).... it is what it is... smll planes, tight quarters and people who don’t get any of that and are not happy anout any of it"
Pros: "They did get to reschedule me on both my flights, but lost my bag."
Pros: "The movies"
Pros: "The gate agents were nice enough."
Cons: "We sat on the tarmac for an hour without information as to why we were delayed. We missed our connection in Atlanta, even though we arrived at the gate in time to see the gate agent shut the door while we were running and waving. We arrived at the gate 8 minutes before the flight departure time also. The flight attendant on the flight from Fayetteville just handed out water and cookies without asking what you wanted. She had coffee and snack mix but didn’t ask anyone, just handed them what they got. Overall I was very disappointed in the flight from Fayetteville, NC to Atlanta and with the gate agents at the Atlanta airport. I usually expect more from delta. They didn’t offer vouchers to make up for the missed connection or offer to pay for a hotel since the next flight out was the next morning."
Pros: "Staff were friendly. Nothing they could do about the maintenance issue that we experienced."
Cons: "Hour delay due to a maintenance issue. This was a hassle in and of itself, but the flight was also on New Year's Eve and ended up getting us to Buffalo about 20 minutes before midnight, which was a bit disappointing when I had made previous plans for the night. Also, I found the cabin to be very cold during the flight, but it was pretty short so I didn't complain."
Pros: "The flight left on time and arrived on time, crew was pleasant and helpful."
Cons: "I am over 6 foot so comfort for me isn’t possible. It was an older aircraft so the seat monitor was of the older version but it did work and helped to pass the time while I was in my no leg room seat! I am NOT over weight! With turbulence there was only one opportunity for inflight beverage service."
Cons: "Nice pillows, eye covers"
Cons: "Having to go through Kayak wasn’t helpful. I wasn’t kept informed of the flight and getting to my flight schedule was difficult. Going through the website was also frustrating and confirming flights was difficult."
Pros: "Fly attenden alwas with a beautiful smile"
Pros: "Everything went smoothly - very happy"
Cons: "delayed flight"
Cons: "About 7 of 8 crew staff was ladies in their 60’s. Grumpy old women. In case of emergency I would help to help them instead of crew members helping me off the plane."
Pros: "Everything escept the seat that was too small. I also had problems with the entertainment when trying to see movies."
Cons: "Seats too small ant could not watch Movies beacause the screen was defective."
Cons: "Small seater aircraft was cramped"
Pros: "The service and the seats"
Cons: "We spent more time than scheduled waiting to take off"
Pros: "Great pilot.."
Cons: "Jam packed too small and the lady flight attendant was to bossy and not that welcoming, she was more interested in being more of a drill sergeant than the comfort of the passengers"
Cons: "Step stairs, no help getting up or down. You should use a Laeger plane and a jet bridge. It was awful down and up and down stairs, then walking across the tarmac, not sanded,NOT SHOVELED. Have you gone mad?"
Pros: "Quick flight!"
Cons: "Didn't realize the last seat on the plane doesn't mean back."
Pros: "Had tv & movies available but kept losing signal"
Cons: "Terrible turbulence. Very rough landing. No beverage service. Late taking off."
Pros: "Free movies was nice, service friendly."
Cons: "Long flight but shorter than scheduled, awesome."
Pros: "Excellent customer service. Friendly and helpful crew."
Cons: "Seats where still small in business and first class."
Pros: "The gate crew was great, so was the flight crew. My journey home was quite calming."
Cons: "The delay, I know it was due to storms."
Pros: "Made friends on the way to Maine!"
Pros: "Nice staff"
Cons: "Delayed 4 hours, but due to weather. Not the airline's fault. They got us here sooner than I thought we could arrive. Plane was tiny"
Pros: "Get a day in NYC"
Cons: "Two daytime flights booked so can't get to Bangor until the 9:00 pm flight tonight. Aitline only coveted one night at the hotel. Had to buy a second night so we don't have to carry our bags around all day."
Pros: "Nice courteous cabin staff."
Cons: "See comment above"
Pros: "The only flight that was a bit better was from Mumbai to Hyderabad."
Cons: "Almost the entire trip, due to the following reasons: 1. The online check in process didn't work at all. The Delta staff at the Boston airport weren't pleasant and courteous at all. 2. Poor coordination between Delta & Jet Airways - the meal preference was selected before flight at the Jet Airways website but the same didn't get registered properly, even though the website confirmed to me that it was all set. This resulted in appropriate food not being available to the customer on the flight from Boston to Amsterdam. The customer had to literally starve on the flight. 3. The pursers and stewards on the flight from Boston to Amsterdam weren't pleasant and courteous at all. For anything they were asked, their responses ."
Pros: "Great service and amenities for a low cost"
Pros: "Nothing in particular"
Cons: "So I originally had the free seat 11A. The app offered me what looked like a bulkhead from the seat map on the app at seat 10A for additional $19. I feel for it. No bulkhead, no extra room, nothing, waste of $19"
Pros: "Smooth flight and always a plus to see a beautiful smile throughout the trip from our Flight Attendant Stefany!"
Pros: "The first flight was fine. On time and the crew was very nice."
Cons: "The second flight was not okay. We had to switch planes after we were in an ready to leave. Over a two hour delay and lots of confusion , we finally got to our destination."
Cons: "Flight was delayed substantially. Sat on the plan 40 minutes before taking off after already being 30 minutes delayed."
Pros: "Great staff, quick service."
Cons: "1. Boarding order is not by seating making boarding very inefficient 2. Carry on bags were mandatorily checked at the gate when there was plenty of overhead bin space."
Pros: "Crew remained positive and apologetic for the long delay."
Cons: "Lack of notice that there was no Pilot, maybe let people know so we can be less stressed about leaving as well as arriving on time when others depend on you to."
Cons: "The factfact they had a problem shouldn't effect their customers. They postponed the flight 5 times by 6 hours to cancel it at the end, why not cancel immediately and save the trouble to all their passengers"
Pros: "Many passengers did not have seat assignments and we also ran out of over head storage resulting in many additional bags to be checked at the gate(mine included) but the crew and staff at the desk inside laguardia work quickly and efficiently to get everyone boarded and we ended up landing 15 minutes early."
Cons: "Seating was extremely cramped and the in flight wifi quality was poor, couldn't even watch an hour long movie (on a 2+ hour flight) because of the amount of buffering."
Cons: "The WiFi could have worked"
Pros: "Entertainment on seats"
Cons: "I sat in seat 12A- the window was so hot it was burning my arm and I was extremely hot. Not sure if it’s from the engine heat or sun but it’s probably a mechanical issue that the 737 should address. Horribly uncomfortable trip."
Pros: "The crew was great and I really appreciate how they accommodated a family with 4 young children"
Cons: "Not more room, just room in general"
Cons: "Didn’t get my whole can of soda and pretzels are cardboard."
Pros: "Pilot was very careful went around the storm that we could see from out flight nicely got us home safely. Great job."
Cons: "Even though I had a priority boarding I was told that I was suppose to stay with group 5. As a BA silver traveller I didn’t get the boarding priority."
Pros: "The notifications regarding my connection and baggage claim."
Cons: "No boarding by zone."
Cons: "The plane boarded early. Was not called over intercom. Got to gate 45 mins before plane take off and crew refused to let me board the plane and was unable to exchange my ticket so had to buy a whole new ticket home. Very dissatisfied."
Pros: "Our neighbor was fun to talk to."
Cons: "We didnt make it to Aruba because our flight was delayed for 4 hours so we missed our connecting flight."
Pros: "Desk attendant was very kind, but clearly had no idea what to tell us."
Cons: "See previous flight post, another delay for mechanical issues, another round of poor communication."
Pros: "Crew was very polite."
Cons: "Flight was delayed and I nearly missed my connecting flight."
Pros: "Free Wi-Fi"
Cons: "The crews aren’t very kind. Average service."
Pros: "On time with no delays"
Pros: "I was Happy with the free soda I got. That’s about it."
Cons: "Well my flight to Milwaukee was delayed 3 times and then canceled. Thankfully my moms flight with south west had open seats so I bought a ticket on that flight while everyone and there mom was at the ticket counter trying to change their flights. And then on the way back to Florida, my flight was delayed twice, and I almost missed my connecting flight. One of the worst experiences flying. Then I was Told I couldnt Get a partial refund for the flight that was canceled to Wisconsin"
Pros: "Plenty of entertainment."
Cons: "It’s just a long flight there’s no way to change that."
Pros: "on time flight, excellent crew"
Cons: "i had a really horrible experience with a flight attendent but the 2 in my cabin were great. Earphones didnt work and couldnt see screen"
Cons: "All the different prices for seats. I think it is a stupid system. Miss the good old days of air travel."
Cons: "Think this plane still had screens overhead vs personal screens."
Pros: "Speedy boarding, friendly crew."
Cons: "Seats are definitely cramped."
Cons: "Our connecting flight was late and they next flight left 5min early?! WTF! We missed the flight by 3min. 10 other people missed the flight too. Now our whole day is blown waiting nearly 6hrs for next flight."
Pros: "Good price Good communications during delayed flight"
Cons: "It's nobody's fault but i have a Delayed flight"
Pros: "Very comfortable cabin,"
Cons: "couldn't get the in flight entertainment to work"
Pros: "Spacious aircraft for a relatively short flight. I usually take a smaller aircraft that requires us to check our luggage. I'm reconsidering where I will have layovers now."
Pros: "How expedite everything was and how helpful the aa personnel at the airport were. Flight attendants were efficient and friendly."
Pros: "Both American flights (on Airbus 321, I think) I've taken in the past two weeks had comfortable seating with great legroom. My knees were not knocking the seat in front of me! Seat width also comfortable. Not sure how I lucked up on both flights!"
Pros: "nice aircraft I really liked the double seats on both sides of the isle, an ultimate aircraft for patrons traveling in pairs of two."
Cons: "It was too short of a trip for $$"
Pros: "The selection of movies from VCE to PHL was awesome and so were the attendants. Great flight and staff!"
Pros: "On time"
Pros: "Flight crew"
Cons: "Delay due to maintenance"
Cons: "Boarding was slow. Flight to Chicago which was at the same gate took way too long to board. Could not figure out the problem. Took WAY too long to get wheelchairs to unload passengers off the plane that was to take us to Dallas. Sat on the tarmac for additional 20 min. Delay cost me an additional 2 1/2 hours later in Dallas and FIVE hours in London airport!!"
Pros: "Boarded on time and was easy"
Cons: "The food"
Pros: "The pilot and crew were considerate that it was very early on a Sunday and so they kept interruptions to a minimum."
Cons: "The legroom seemed particularly tight on this flight. Not sure why. I fly a lot. Maybe this plane was diffferent - or I was particularly interested in napping and it was hard?"
Pros: "I liked that there were no stops."
Cons: "I had an instant panic attack when our flight was delayed because a box cutter was found under a seat on the flight that just arrived. I get honesty, but I was seriously reconsidering getting on the plane, because what if they missed something? I was working out in my head what would happen to our pets if we died on this flight, because we don't have a will yet."
Pros: "That it went smooth and had room on the flight. Crew was good."
Cons: "Need more than just pretzels on the plane to give out"
Pros: "Flights were on time. Airport was clean."
Pros: "The fact I made the flight"
Cons: "Nearly missing the flight that my luggage did not arrive with me that I had to go back to airport 6 hours later to get it!!!!!"
Pros: "The flight was ontime and the crew was warm and friendly."
Cons: "Can't think of anything I dislike about the flight. Service was great!"
Cons: "America Airlines...worst service and just a horrible experience"
Cons: "No ice in my water."
Pros: "Flight was delayed but boarding at DCA was very efficient and quick"
Cons: "Flight attendants seemed bothered by something and weren't very nice. They looked/seemed tired. Cabin lights were on the whole time for a ~3 hour flight which began at 830pm."
Cons: "Cancelled flight, not notified in timely manner. Delayed Five hours due to be placed on connecting flights instead of a direct flight which is what I paid for."
Pros: "Safe trip"
Cons: "I froze the entire time"
Cons: "Flight delayed about two hours"
Pros: "Clean Fresh New"
Pros: "Comfortable and quick due to a delay waiting for the pilot. Still arrived on time!"
Cons: "Flite was late."
Pros: "Super sweet and helpful crew, comfortable seats, fast boarding."
Cons: "My overhead light was broken. I didn’t need to use it so it was no problem at all, but that’s the only thing I could think of"
Cons: "Free wifi"
Pros: "One attendant did it all. And very well. Impressive."
Cons: "More snack options."
Pros: "The crew was really great. Arrived 25 min early."
Cons: "The snack was terrible. To sweet"
Cons: "Long delay."
Cons: "Delayed flight, moved me off to another flight so delayed I've missed two connections and haven't left yet."
Pros: "The people in fayetteville treated my William well. Thank you fayetteville, and shame on you Denver."
Cons: "When we got to Denver there was no one to help William off the plane. We even called ahead of time to make sure someone would be there with a wheelchair. The captain of the plane had to help him off the plane. It was so sad. William was so embarrassed. When it was time to board still no wheelchair. He had to struggle to get back on."
Pros: "Very annoyed with the direct tv. No gluten free option for food/snacking."
Cons: "comfortable seating. nice staff. on time flights."
Pros: "Again, on time and great crew."
Cons: "United Express flies out of Terminal A at Newark (EWR) and routinely they do not have Precheck lanes open. Despite flying on the Saturday after Thanksgiving they only had one mixed security line open. When I asked TSA they said they simply weren't staffed to have a Precheck line open. Everyone was working diligently but this happens every time we fly United out of Newark. Traveling with 2 small children it is incredibly frustrating to have to go through the full security line, take off our shoes, and take all of our electronics out of our bags."
Pros: "I got to my destination and didn’t die."
Cons: "Poorly marked gate. Late boarding time. Sat on shuttle for 20 minutes before they took us to the plane. Then we sat on the plane with the heat blasting and no air available. Flight was delayed due to maintenance."
Pros: "Left and arrived on time. Great flight attendant."
Cons: "Leg room was barely sufficient to open and use my laptop."
Pros: "A FUN HAPPY TIME AS THE CHAPS WHO SAT EITHER SIDE OF ME WERE CHATTY AND HUMOROUS - THEY WERE HAPPY THAT COLUMBUS DAY WAS TO BE CELEBRATED THIS PAST MONDAY AND WHEN I TOLD THEM I WAS TO CELEBRATE CANADIAN THANKSGIVING WITH MY SON AND HIS AMERICAN WIFE AND THEIR 2 CHILDREN - WELL LET'S JUST SAY THE 3 HOURS OF THE FLIGHT FLEW BY. SMILE"
Pros: "Not much to like."
Cons: "Seats to small...no shoulder room. Noise exceeded 70 db"
Cons: "There is nothing like arriving on time only to be blocked from the gate and waiting 20 mins..."
Pros: "Atleast was able to reach my destination."
Cons: "No leg room. Definitely overpriced"
Cons: "Late departure; tiny, smelly plane; cranky flight attendant."
Pros: "On time take off and arrival"
Pros: "That my suitcase was stowed"
Cons: "Waiting 11 hours for the flight"
Cons: "They could have used the bathroom to stuff a few more people on this flight. Whoops, no, bathroom not clean. Tray broken on seat. Seated in last row and asked to close bathroom door of it opened during takeoff. Seated next to very large passenger who wanted to share my seat. Sat on tarmac for 30 minutes waiting to take off. For this, I paid $650."
Pros: "Not really impressed"
Pros: "Flight attendant noticed my husbands t-shirt from Galveston and talked briefly about it. Smooth flight."
Cons: "Since it was a smaller plane the seating room was tight."
Cons: "Although the flight was scheduled to depart quite early, it was delayed twice. Weather was good, but incoming flight was late. Then there was no cabin attendant-40 minute delay. Few amenities in Terminal A of JFK."
Pros: "Everything ,good services ,nice stafs and puntual"
Pros: "We never took flight as carrier was late from original destination, so we had to switch to American to make connections to SFO our dual destination. Then 1of our checked bags didn't make it to the new flight. Bag is still floating between United & American somewhere."
Cons: "The gate agent for United at Newark was very rude and dismissive. Would not answer any of my questions or anyone who attempted after me. His attitude was very poor and seemed to not care about his job. Plane was late arriving in Portland Maine."
Cons: "The flight was fine, but my flight was cancelled on the 29th and the agent who helped rebook my flight was abrupt, then I get to the airport on the 30th and the flight is delayed another 2 hours. Of course it was all "weather" related, so no help from the airlines. I'm not a satisfied customer. I would have flown Delta if it was possible."
Pros: "On time...."
Cons: "Bigger plane than usual.."
Pros: "Our connecting flight was more comfortable than flight from San Francisco"
Cons: "Delay because of change of plane and 3 gate changes"
Cons: "The pilot speeding up and then putting on the brakes time after time on flight from Norfolk 10:30 am to Dulles today. Very rough flight and it was beautiful smooth air today. I'm a private pilot and could not figure out what was going on,"
Cons: "Long wait on the plane on the tarmac."
Pros: "Flight attendant very friendly and helpful Seat row layout of 1 and 2 On time Legroom adequate Smooth flight"
Cons: "Cabin temperature became too cold Seats small Engine noise drowned out announcements of pilot and flight attendant Narrow uneven disembarking ramp at Portland Jetport Lack of clarity about flight gate in Newark. I checked in at Terminal C and had to take a shuttle bus to Terminal A"
Pros: "On time quick flight."
Cons: "No legroom, snack a joke, no entertainment."
Pros: "I think is too much money that I have to pay for the second baggage"
Cons: "I think is too much money that we have to pay for the second baggage"
Pros: "I barely missed my scheduled flight and the ticket agent was very accommodating. He found another flight and re-made all my arrangements. Thanks!"
Pros: "Flight staff was wonderful."
Cons: "Newark Airport. The terminal was probably 60 degrees. Navigation signs were the least helpful of any airport I've flown out of or into."
Pros: "Finally arriving at the destination."
Cons: "We were stranded in Newark with little to no air conditioning in 90 degree heat. Our flight was delayed 9 HOURS. I lost an entire day of my family's vacation because of United Airlines and their massive blunder. They said it was because there was no air conditioning, but at the same time they said their crew clocked out and we had to wait for new personnel to man the plane. I find it hard to believe that this couldn't be foreseen and avoided. By the time we finally got our crew, we then had to await for a storm to pass, and then 40 other planes had to take off first. All United offered in apology were $10 vouchers that expire in two days, and a free drink on the plane."
Pros: "On time and friendly to Portland as always."
Pros: "Everything was great"
Cons: "Please read above--I was standing at the gate waiting to board when the gate rep told me and another passenger there was only one seat left--on a flight I was confirmed on! The other passenger said he had a family obligation and the rep handed him the last ticket before I could get a word out. I felt so disrespected and like my business and money meant nothing to United. Then began my saga to get to Portland. Unbelievable."
Cons: "Upon arrival the flight attendant left me stranded on the tarmack without a wheelchair for 20 minutes. I have serious balance issues and was terrified. My connection was very tight and I barely made my plane to Portland. The pilot finally saw the problem and got the assistance I needed. This was the most frightening wheelchair experience I have even had."
Pros: "I wish I would have caught her name but the staff member at the boarding gate was fabulous! She is someone I would want representing my company."
Cons: "The wafer served with the beverage & my seat assignment stunk."
Pros: "I had no complications before/during this flight. It was as if the air travel angels were smiling down on me, making little decisions like, "Sure. Give her that rare luxury of having no one sitting beside her... twice in a row. And toss in not one, but two of those United Airlines cookies." (Those cookies are sooooo good.) Really, at the moment, I can think of nothing anyone could've done any better."
Pros: "There were empty seats and the very polite flight attendant offered for me to move without me having to ask."
Cons: "I arrived at my final destination and walked to baggage claim. I was just standing there waiting when a young girl walked by me in a uniform and said rudely and almost annoyed, "do you have a question". I replied that I was waiting on my bag. She then said these are it and I said so my bag has been lost? Without any empathy AT ALL she again, rudely and now most definitely annoyed said Do you have your bag tag? I said yes and she proceeded to walk away to a corner office. I assumed I was to follow. She took my tag, no communication at all from her, I said what are you doing and she replied I have to file a claim. She then proceeded to tell me that Newark Airport was horrible and never travel through there if I know what's good for me. This was extremely unprofessional. I was simply wanting some guidance from her on what to expect etc. I had to ask her what my next steps were. She handed me a flyer and said if I had any questions to call baggage information listed on the pamphlet. I left. The next day at about 1 p.m. I called the number and the update said my bag had left the airport and was out for delivery. Keep in mind that I had to work the next day after the airline losing my bag and had to purchase shower items etc due to them being in my lost bag. Portland jetport and my home address is less than 40 minutes apart, yet my bag did not arrive at my home until 8:30 p.m. and I'm also not confident it would have ever arrived because I called around 7 p.m. and spoke with someone who called the delivery service to ask their ETA. I paid $25 to check my bag and yet it was lost. What did I pay for?! If I can help it, I will NEVER fly United again and I'll be certain to tell everyone I know about my experience with this airline."
Cons: "Deverted to Newark to get to portland"
Pros: "Very polite, upbeat crew"
Cons: "Newark airport a mess!"
Cons: "This flight was cancelled and the later flights to Portland were all full, so I was offered a flight to Boston instead, with no refund for the bus ticket from Boston to Portland, and of course my bag did not arrive with me."
Pros: "Not much to say about an hour flight. Coffee could not be served due to weather conditions, not airlines fault."
Pros: "I didn't use the service. But it did look like good"
Cons: "The little packages of Asian mix and Ranch mix that they give you with your soft drink. And the snacks you could buy were limited to one thing--tapas."
Pros: "Cheapest flight but your interface does not show all the up charges for basics like seat selection or a CARRY ON. If you book spirit you see these options"
Cons: "Be upfront abput all the upcharges and let people select what they want in the checkout process vs finding out at the airport. no on travels without at least a purse and they charge for that. Spirit does the same but you know that during checkout. Had no idea frontier did this with your interface"
Pros: "On time boarding early arrival"
Cons: "Avoid higher prices on carry on"
Pros: "Great customer service"
Cons: "Free food and baggage"
Cons: "The flight came in early which was great, but it Took 2 hours to get our luggage. Apparently there were not enough Frontier personnel."
Pros: "The flight was comfortable, attendants were pleasant"
Cons: "The DELAY"
Pros: "non-stop, pilot made up time of initial delay due to medical, price"
Cons: "That they charged me $65 for a carry on bag ..the person told me an amount went to the machine get a card get charged $5 extra for the card go to the counter they tell me a diffrent amount have to get a diffrent card more money..i made a facebook post to never fly with this company ever again"
Pros: "Efficient, cost effective."
Cons: "Chairs don't recline, food for "purchase" only."
Pros: "The crew, especially the cabin crew were very good, personable and handling "the rules" with class and kindness. Ability to purchase priority boarding and seating. Baggage handling and boarding we're well done."
Cons: "Beverages all are at a price, even a cup of coffee."
Cons: "I am handicapped. Can't stand very well or for very long. I had to stand in line for over 2 hrs. They didnt open the check in until 2 hrs before boarding. Then it was almost 15 to 20 minutes for them to check us in once they were there. I was Furious over the $45 each for the 2 bags I had. Terrible s huh ock.. a friend had 3 bags and was required to pay $170... Had to pay for pop. Wow... the seats were tiny and no padding"
Cons: "Everything, it was late not organized crew was not the nicest. Never again. The delay was only 5 h"
Pros: "The crew personnel aboard the plane was friendly and the seats confortable."
Cons: "They made me pay $45 for a 16 inches carry on back that I have as my only luggage , because according to the counter employee, my handbag (purse) was too big so it was considered as a second carry on. I requested a waiver, because I’m an Army Veteran, a senior citizen, but it was denied by the counter employee."
Cons: "Flight was delayed"
Cons: "The flight time was delayed 6 hrs for “maintenance” then the time changed 4x, Sears didn’t recline at all, I’m 5’9 and my knees were touching the seat in front of me."
Pros: "No cancellation. No delays. No problems with carry on placement on the aircraft. Good service from the flight attendant."
Cons: "No entertainment. Smaller room space."
Pros: "I was having a terrible migraine and one of the female on flight staff directed me to open seats where I could lay down. She also provided me with lots of water and a bag of ice!"
Cons: "No recline"
Pros: "Crew was great."
Cons: "Took forever to reach our gate and once we did, it took extra long for everyone to get off the plane. Ended up 45 minutes late for arrival."
Cons: "Seats are hard and our row was not allowed to recline. Late take off and late landing, plus we did not have a gate for 20+ minutes after landing. Crew acted like they wanted to be somewhere else."
Cons: "I was unable to board my flight because the individual attending the desk for check-in left more than 45 minutes before the flight. I was unable to get my boarding pass and in addition, could not check in my bag as I paid for it. I was forced to purchase a flight double the price on a different airline in order to make it back to NYC in time for my interview the next morning. I am absolutely horrified at my experience -- I am a recent graduate in the process of looking for a job and should not have had such a horrible flying experience. I would like a refund."
Pros: "Boarding the plane was simple and like most other airlines"
Cons: "First and hopefully last time flying Frontier. Carry-on baggage charge of $60 per person at the gate and only $35 online...added bag online to avoid additional fee. Boarding was fine, but had to wait 45 minutes past take-off time for mechanic to sign off on all maintenance items for plane. All the while, the crew stood around and didn't make anyone aware of anything, almost like it was something that happens to them all the time. Very unprofessional and clearly not focused on the actual people on the plane. The flight attendants were chatting with each other like they were off work and NOT attending to anyone. Very poor crew."
Pros: "Fair pricing, comfortable seating, no hassle, goid service."
Cons: "Long layover. Lies about why there was a layover. Disrespectful people at the counter. If I could give neg stars I would. Lol"
Cons: "I flew in standard seats outbound and they were uncomfortable and did not recline. On the return flight I paid $54 to upgrade to two "premium" seats. They were in the 4th row , and they were just as uncomfortable and did not recline. Worst red eye ever. I won't fly Frontier ever again!"
Pros: "Straight to Orlando"
Cons: "Seats just not that comfortable"
Pros: "Is was awesome"
Cons: "Landed perfectly"
Pros: "Not much"
Cons: "I was stopped at loading & forced to pay 60 for my carry on even though I checked early online & it showed I had paid 40 for my bag. It was misleading, also checked with a Frontier staff at check in desk & she confirmed I was ok. "Supervisor" at gate was very rude & turned & walked away while I was asking a question & trying to show her my email receipt. I have never gotten sick on an airplane before but I did on all my Frontier flights & there was no air sickness bags in seat. This trip was ridiculous from the start as my flight was changed from non stop direct to overnight layover in which I had to purchase a Hotel room as well as all the extra fees taken after purchase. Frontier is not "cheap" at all. And worst customer service I've ever dealt with."
Pros: "The crew was great and the flight was on time."
Cons: "Unadvertised fees (meaning not shown until check in) made the flight more than double the advertised price. I would have spent less flying an airline that didn't charge for baggage, beverage and seating check in. There was nothing different that makes all the extra fees worth it. I'm surprised I wasn't charged for the air I was breathing in the cabin. I know this review will make no difference and all the fees are by design. It's doubtful I will fly Frontier again."
Pros: "Liked the price"
Cons: "Did not like the seats Did not like having to pay for all extras such as carry on bags, snacks,etc"
Cons: "Did not inform us of a 4 hr delay until it was the original take-off time. We were told then that we had no crew because they had a required "off/sleep" time before flying again. That is understandable, but why wait to tell us? The majority of us to wait in the terminal instead of being able to stay home and make later arrangements. It was a 3+ hr flight and there were no snacks or drinks. You had to pay for a cup of water!!! The baggage fees are ridiculous in price. My return flight was an hr delayed...again, no notification. My ride from the airport had to wait an additional hr and this was a late arrival as it was. We didn't get in until approx. 11 pm. Such an inconvenience and I felt terrible that my friend had to wait for me. What an unorganized, stressful travel experience. They later sent an email for a $100 credit towards another flight within 90 days...A. I don't fly that often, as im sure the average person doesn't. They couldve said a year. B. Even if I was to fly again, it absolutely would not be with frontier. They can keep their $100 credit and ill pay extra to fly with my usual airline. I thought I was getting a good deal, but what I got was a headache. Not worth the hassle!!"
Pros: "The fare is low but they charge for seats baggage drinks Ends up being more than all the other airlines"
Cons: "Not much to say. They flat out lied to everyone for multiple days as this happened. Flight was cancelled about 5 hours before I was supposed to take off while I was waiting overnight in the airport."
Pros: "Everything except one issue."
Cons: "The handle on luggage was broken by baggage handlers at TYS airport when arrived in Knoxville, TN"
Cons: "No self-check terminals were available at SFO I can see the point for charging on soft drinks but water should be provided free of charge"
Pros: "No issues, flight went the way it was supposed to."
Cons: "Hard to see the seat number. Charging for a can of coke? Really? You want to save money, take it from your employees, not the customers."
Pros: "Staff was friendly on my flight"
Cons: "My bags never made it to my destination. It was a direct flight and I was told it was probably left at my departing city"
Pros: "Departure and arrival times were met"
Cons: "Upon arrival in Denver - the gate was occupied. We waited for 1 hour until the gate was cleared. Passengers were visibly and vocally upset."
Pros: "The young lady who helped me out at check-in..."
Cons: "Plane was to cramped.."
Pros: "On time, baggage situation"
Cons: "Nothing. Everything was great."
Pros: "Organized. Left on time. New plane which was very clean."
Cons: "The seats on the new planes do not recline. So it wasn't very comfortable. There is a $30 charge to carry on a bag. They charge to even get a drink of soda."
Pros: "Low cost no nonsense way of getting from Denver to Chicago, departing at a convenient hour."
Cons: "The $45 charge for a carry on bag is deceptive. Factor that in with the low fare and guess what, it's no longer the lowest fare option."
Pros: "Water is free!! Yahoo!! Wheelchair was free!!! Yahoo!!!! Thank god for small mercies."
Cons: "A dog that kept sneezing behind my seat, the little stow away table that is smaller than an iPad mini, paid cabin bags - is frontier expecting travelrs to go without bags/clothes??? The baggage was late by 1hr, 30mins -- the carousel was disfunct, and terrible."
Pros: "Planes were in good condition and the seats were comfortable."
Cons: "First, the flight was late which cut down my 90 min layover by 30 minutes. I understand that weather can be a HUGE variable when flying-however, when I asked a flight attendant if they had connecting flight information while we were waiting on the tarmac for over 30 minutes to get a gate when we landed- she responded with "I'm on the same flight as you, I don't know"....really?! That is NOT customer service and I asked very politely and was responded to rudely. The response of the people all around me was confirmation that it wasn't just in my head. Completely uncalled for. It would have been simple to say, "Sorry, I haven't received any information but let me check and I'll get back to you." Another 30 minutes later we are finally able to get off the plane. 0 min Layover. Thankfully they held the connecting flight leaving for charlotte so I wasn't stuck in Denver."
Cons: "The gates were not on my boarding pass, and I didn't enjoy hunting them down. When one of my flights landed, we circled the airport for 25 minutes looking for a place to let off the passengers."
Pros: "It was slightly cheaper, not worth it though."
Cons: "The staff does not pay attention to you if you are not buying anything and the baggage fees are obviously ridiculous. That was my last flight with Frontier"
Pros: "Leg space."
Cons: "Charged for every little thing. Didn't even get complimentary snacks or drinks. Prices ridiculous for food and drink. Seats were not comfortable. Neck was sore. Won't be flying this airline again."
Cons: "3 hour wait to get my baggage claim, bag drop and through security. Almost missed my flight. Very stressful."
Pros: "Great price. very punctual"
Cons: "small seats, very small tray tables. paying for a seat assignment and paying for a suitcase"
Pros: "Quick boarding, helpful courteous crew!"
Cons: "Horrible from Cleveland to Ft. Meyers. Not one crew member smiled and acted like enjoyed their job!! Told at check in my carry on which I have carried on 3 prior times without cost would again be no cost. Ready to board and told had to pay 30 dollars. It held the plane up trying to expedite the pay process and the attendant was so rude!! I will never fly Frontier unless last resort again."
Airlines flying from Arkansas to Maine have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Arkansas to Maine
Masks required on board, masks provided on flights from Arkansas to Maine
Social distancing seating
Middle seats unavailable to book on flights from Arkansas to Maine
Testing for antibodies, testing for symptoms for flights from Arkansas to Maine
Waiving of change fees. Search flexible flights from Arkansas to Maine