Daily cleaning, installation of cabin HEPA filters on flights from Maine to Greenville
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Scores according to KAYAK customer reviews
"Check in in Cancun took at least 2 1/2hours standing in line at Delta."
Cons: "Great flight"
Pros: "No issues with this flight."
Pros: "Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching"
Pros: "Exit row seating for no extra charge"
Cons: "Seat mate not friendly"
Pros: "It’s nice to be in a plane fitted with modern conveniences. Great entertainment options."
Cons: "I didn’t have a window at all. The staff didn’t offer any snacks to us. My bag was the only one that didn’t make it while I had a plenty long layover."
Cons: "DTW to FLL, plane was delayed coming from BOS to DTW 5 hours for BOS weather. The plane arrived & they announced they would turn it around ASAP. They started the boarding process & then stopped it stating that a crew member had timed out. Delayed hour to FIND one. Shortly after delayed overnight."
Pros: "Boarding so efficient we left early and arrived super early."
Cons: "WiFi on plane dropped out a lot."
Pros: "Funny crew members and very friendly captain"
Cons: "Check carefully! Our flights were changed and the first was only ten min difference so didn’t think anything of it but when we went to check in they said we would probably miss our connection. The problem was not the time but they changed GATES were really far apart. Was resolved but kind of a hassl"
Pros: "Excellent crew!"
Cons: "Need better snacks."
Pros: "Flight attendants were very friendly."
Pros: "Quick flight"
Cons: "Old plane"
Pros: "wow, got in 3 minutes early, its a short flight, but its no joke trying to get out of ATL on time! Great job!"
Pros: "Boarding was seanless"
Cons: "I wasn’t able to sleep much because the seat was not comfortable."
Pros: "With all the competition among airlines and the cutbacks we suffer as customers Delta manages to make you feel like you matter still. Timely boarding, actual help with finding seats making boarding efficient (not just hurrying you along), updates from the cockpit that you could hear and understand, multiple choices in snacks-one even a healthy option, staff that was friendly and interested in making it a good experience not one that seemed bothered they had to work."
Cons: "Full flight. We weren’t able to chose our seats and were put in middle seats in different rows."
Pros: "I got home on the day I planned."
Cons: "This is the second time we've flown from NYC to SC on Delta and it's the second time they messed around with the departure time. We actually got back to SC pretty much on time but the confusion is aggravating and stressful when you're ready to get where you are going. Both times we got to SC when scheduled and Delta appears to think that makes everything fine. Not quite..."
Cons: "My flight was delayed, which would have caused me to miss my connecting flight. The customer service person was not at all helpful, and told me there were no other flights available on any airline until the next day. However, I was able to go online and book another flight immediately...which means that she was either being disingenuous or actively undermining efforts to get me home in a timely fashion. Very disappointing and as a SkyMiles member would have thought there would be some level of common courtesy dealing with a non-weather related delay that drastically impacted my travel plans."
Cons: "Seat did not recline."
Pros: "Nice flight attendants"
Cons: "Freezing flight."
Pros: "Enjoyed the flight and the attitude snd professionalism of the Delta staff. Only negative is that my entertainment screen did not work at all. The flight attendant tried resetting it but that did not work."
Cons: "Got in over an hour late. 140am"
Pros: "Good customer service"
Pros: "Nice flight a good crew"
Pros: "It was on time"
Cons: "It was crowded and cramped."
Cons: "In flight staff were rude and had poor attitudes. Very unexpected!"
Pros: "The crew was very nice, professional and overall excellent."
Cons: "I don't care for the MD planes."
Cons: "Every flight was 100% full. Inadequate overhead space. I felt I was being herded like cattle. It is NOT a pleasurable experience flying with Delta."
Cons: "I liked it all"
Pros: "The boarding agents were especially helpful and friendly to my disabled wife, travelling in a wheelchair."
Pros: "Flight attendants were very helpful and attentive"
Cons: "Poorly organized boarding process. Most of the passengers were Mexican and the announcements were all in English ... quite a bit of confusion. Also, they never announced Premium Boarding, just went from people with kids to Sky Priority ..."
Pros: "Getting to the correct destination."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Cons: "No food, no entertainment."
Cons: "Waited on tarmac at Laguardia more than 45 minutes after landing for gate to open up."
Pros: "Gate agents were nice, crew was ok"
Cons: "but we could tell they were not happy with something and it's hard to hide that in the way you speak to and treat your passengers."
Pros: "After 4 delayed and missed flights they did put me in a motel"
Cons: "Trying to make arrangements and being on hold for 30 to 53 minutes several times all while trying to second guess flights. Not being allowed on a flight after being bumped several times because only 1st class seats were available . Sprinting through the airport with all luggage only to be told I couldon't not board even though the flight did not leave for 5 more minutes"
Pros: "Everything was smooth from start to finish, and the flight landed 10 min. early! Can't ask for more!"
Pros: "Great entertainment, good food, nice staff."
Cons: "You have to pay for the ckecked baggage ($25 per piece) and the airfare was not cheap."
Cons: "Ended up stuck at Laguardia for 9 hours, tried to get onto earlier flight and wasn't able to because as I arrived as the jet bridge door was closing. The delta crew was pleasant, but I sat at the terminal watching to see how quickly that plane would back out to depart.... it sat there for another 45 mins, while I sat there wishing I was on it. My later/original flight ended up being delayed multiple times (not due to weather) and given no explanation for why."
Pros: "Excellent service and on-time"
Cons: "Baggage charge"
Pros: "Seamless uneventful flight."
Pros: "The staff was friendly and curtious"
Pros: "Gate crew did a good job, passed out snacks and drinks with delay"
Cons: "Lot's of upset people worrying about connections"
Pros: "Good frew"
Cons: "Large dog on flight. In the aisle. Seats very short."
Cons: "Delta connect carrier not good for comfort seating and service. Would not fly them again. Would go to another airline iinstead."
Pros: "Good flight, comfortable; good food."
Cons: "Entertainment system kept failing"
Pros: "Plane wasn’t full and left and arrived early!"
Cons: "Offering some kind of beverage"
Cons: "Maybe some water"
Cons: "IFE was not streaming movies, WiFi on but not loading"
Cons: "A bigger plane."
Cons: "Baggage handler lost my bag, grabbed it off plane cabin, never found"
Cons: "Great flight"
Cons: "Flight currently delayed 3 hours! No help booking another flight or compensation or way of getting back to NYC in time."
Pros: "Crew was great. Seats could be a bit wider"
Pros: "Crew was great. Boarding was easy."
Cons: "Easier option for entertainment."
Pros: "Food and entertainment is nice. A bit larger seats would be nice or at least make the first clase section more affordable"
Cons: "Make the first clase a bit less expensive. The price for an extra luggage is incredibly excessive. $200.00 for and extra suitcase round trip, really?!"
Pros: "Very pleasant and on time"
Cons: "Flight delayed, interior of aircraft was deteriorating"
Cons: "I was so disappointed as soon as I walked into the plane. It was very old plane and very dated. There was no entertainment center. It was a long flight with nothing to do. :( I will never fly with American Airlines to Europe again)"
Pros: "Arrived on time despite late departure"
Cons: "Bumpy ride in CLT but uncontrollable"
Pros: "WiFi was on the flight. Free with TMobile."
Cons: "Easy and fast flight"
Cons: "we arrived and it took 15 min for a gate agent to bring the jetbridge out to the plane....sad!"
Pros: "Flight crew very friendly."
Cons: "No entertainment so 1 star rating. Kind passenger switched seats so I could sit with my husband and son. Would have had to sit behind them if not for her. Paying extra for isle seats was a surprise."
Cons: "Wish they had told me there was a shuttle to other side of airport. Had not been to this airport in many years."
Pros: "On time smooth ride"
Cons: "I booked using expedia, but Kayak was sending me updates & info. I did not receive our booking record finder number, so I couldn't check in with my phone, so we got terrible seats in the back."
Pros: "Boarding on time and arrived to my destination on time."
Cons: "no comment"
Pros: "We arrived on time."
Cons: "These planes feel like they are made of Legos. They are absurdly tiny and uncomfortable (and I am a small woman). Hot and stinky when boarding and no room for you or your carry on luggage. The days of glamorous air travel seem very far away."
Pros: "Flight was supposed to leave 5:45 PM , they let us board the plane right on time, then we stayed waiting on board for half an hour, there was zero communication from staff or the captain, then suddenly they asked us to leave for no reason whatsoever, we waited and waited, they decided to move us to Gate 1 instead and had us wait for four hours, they served us little food, and told us wait for AA to provide a new plane. we were delayed for four hours, flight left 10PM. very very dissatisfied, never ride with AA or Iberia"
Cons: "I need a refund for this flight. it was a horror, 4 hours of delay with zero communication."
Pros: "Gate staff had a nice sense of humor and did keep us reasonably informed about the delayed departure."
Cons: "The headroom and seating space on this plane were tight and inadequate. Paid extra for 'preferred seating' but certainly couldn't tell that I got anything for the money. Had to duck to get in and out of seat. Was in a 2-seat row with a large, but not oversize young man and our shoulders were glued together the entire trip. Was served warm tomato juice with no ice, although ice bucket was full. last flight of evening so perhaps attendants were tired, but nonetheless...."
Pros: "Other passengers were friendly?"
Cons: "I was traveling alone with my tired, cranky 13 month old. I get that it's no fun for anyone, including me, to have a tired toddler on the flight! But from the moment we boarded the flight attendant was unfriendly and unhelpful. I asked for help putting a heavy bag in the overhead compartment. She half-heartedly tried and then told me it "didn't fit". By simply turning it on its side, I was able to easily make it fit, but it was uncomfortable for me to have to do so while also holding my baby! The flight attendant then commented that I couldn't have the child in a carrier during the flight (something I am well aware of!). She also neglected to offer us a snack later on. Overall, she was rude and inconsiderate and made a difficult trip more unpleasant."
Pros: "Flight was smooth with no issues whatsoever!"
Cons: "Flight cancelled"
Pros: "The PWM airport, ALMOST makes air travel tolerable. Great little airport. Crew was pleasant, Seemed to enjoy their work. That, alone makes a huge difference in an industry that truly doesn't put customer service anywhere NEAR the top of the priority list."
Pros: "I didn't like anything"
Pros: "Ecerything from the boarding to the seating assignment"
Cons: "Just have to be organize as they do the boarding process"
Cons: "Small plane with no leg room"
Cons: "Flight was good until, after arriving 30 minutes early to PWM, our plane had to wait about that much time for our gate to open. Once pulling to the gate we waited another 15 minutes for someone to figure out the walkway and open the door tom the plane-- all with no communication from the crew."
Pros: "Everything was good"
Pros: "I was really excited about the timely correct schedule of the flights with British Airways."
Cons: "The long distances for running from one gate to the other. I know this is for elderly people like me, and the children as well, typically a little bit hard, but a small appropriate [air]shuttle same how is a thing, on which the advanced technology has to think. (?)"
Cons: "Flight was canceled. Had to rent a car and drive to make meeting."
Pros: "The seats were comfortable and big enough for large people. That crew and flight were on time and pleasant."
Cons: "I called to change my flight and the charge was outrageous. I fly often and other airlines have made changes with low fees. The the man on the phone with me was hard to understand because of his accent and was rude."
Cons: "I lost this flight! They were supposed to give me a hotel and a flight the next morning, but I couldn't be late so I had to manage myself and pay a lot more to travel with a taxi to Greenville !!!"
Pros: "On time"
Cons: "Crew was unhelpful, not prepared, only cookies for food, no personal entertainment, and charged check-in bag fee."
Cons: "i decided to purchase a separate direct flight at a different time instead of changing my flight, only to be informed later when i tried to hop on the back end of my original flight, that they had canceled my ticket since i hadnt boarded on the front end of that flight. i had spoken to a customer service rep about my option before purchasing the extra ticket, and she did not mention that this would be an issue. then i had to pay extra to get back on my original flight."
Pros: "Quick and easy"
Pros: "American Airlines is my favorite Airlines to fly. There is a little more leg room and the seats are a little wider. The staff is very professional and courteous."
Cons: "My flight date was changed because of a medical issue with my grandson, and I was outraged by the amount of the change fee."
Pros: "Not applicable"
Cons: "I have dietary restrictions and called Qantas and ordered a special meal. Little did I know I was supposed to call American Airlines so I never got a meal I could eat. Apparently Qantas doesn't relay the meal requests to American. Awful service!!"
Cons: "I never even made the flight because they kept jerking us around"
Cons: "I was delayed for an hour leaving Tampa and my connection in Charlotte was canceled. So I did not get into JFK until 12:15 in the morning. I asked for a food voucher from American in Charlotte and was denied after waiting so many hrs in Charlotte to get on a 10.05pm to jfk, that was terrible."
Pros: "Wasn't over booked"
Cons: "No entertainment no offer to up grade"
Cons: "Uncomfortable; charged $50 for checking bags only to see them checked for others for free at the gate. Seat selection on our three flights that day were ignored on 2 of tge floghts."
Cons: "The flight was cancelled. Then we all were told to re-ticket at customer service. Waited on the line for 2 hours to get a stand by ticket for the next flight. Luckily I was the second from the last that got the seat, or else I would have to wait for the next flight which would take even longer than just drive to Vegas myself. I asked customer service to accommodate me with some food coupon since I had to wait for the next flights...they said they don't have that kind of accommodation, really?!!!"
"6 hour delay! No mechanical problems, they didn’t have enough people."
"Flight was cancelled because they didn’t have a plane. Waited in the airport for hours after being delayed 4 hours initially. Had to drive 15 hours to Florida. Never flying Allegiant again and will never in a million years recommend this poorly constructed airline."
Cons: "They left on time with 46 pax and took over a 2 hour delay. Then my bag did not show up."
Pros: "Crew was very nice and very competent."
Cons: "I'm trying to wrap my head around the # of flights that are delayed or cancelled, when I fly on Allegiant. Perhaps, I have just had bad luck. The flight was delayed a total of 5 times for a total delay of about 4 hours. The original scheduled flight was for 6:35 pm and we didn't actually leave the ground until almost 10:30. We kept getting pushed back. I am not certain if it was due to weather (in another area) or required flight crew rest, both of which I would understand. There was no reason posted that I saw. I have a 10 yo son who has Autism and should be in bed no later than 10 pm, preferably 9 pm. I appreciate all that Allegiant does for the military, and therefore, will continue to fly on your airline. I will NOT, however, take any more evening flights as most of the ones I've flown on have either been delayed or altogether cancelled. Again, I truly appreciate your recognition of retired and active duty military. 8/10 is a B and can be improved upon with more clarevoyance and keeping on-time flights."
Pros: "This was my first time flying out of South Bend and I loved the smallness of the airport and the option to take a direct flight to Vegas to cost family. No long lines and crowds made it easy to social distance."
Cons: "I would have liked it the seat reclined slightly or had the adjustable headrest so my head wouldn't flop back and forth while I took a nap."
Pros: "Great crew. Everything was on time. Loved it"
Pros: "The crew was amazing, super helpful, very friendly and understanding when it came to social distancing."
Cons: "The seats are not the most comfortable, but the price is right."
Cons: "Absolutely GREAT!!!"
Cons: "I love the changes that have taken place. I last flew with them 5 years ago and vowed too never fly with them again. Times have changed and they are a great Airline!!!"
Cons: "Pop and pretzels"
Cons: "No help with the Coronavirus bs. Customer service blows"
Pros: "the crew was very helpful"
Cons: "seats could have been a little wider"
Cons: "Roomy aisles and seats, on time boarding and flight. Great job!"
Pros: "Quickness, efficiency"
Cons: "Nothing. I received all I expected."
Cons: "Seats are uncomfortable"
Pros: "Fast boarding, early arrival"
Cons: "Snack offerings"
Cons: "Pathetic rationale for delay"
Pros: "Friendly crew."
Pros: "Arrived safely"
Cons: "Almost two hours late."
Pros: "Crew was friendly, boarding process was easy, and the aisles are spacious"
Cons: "The seats do not recline and are not comfortable. Drinks and snacks are not complimentary."
Pros: "We had about a 45 minute weather delay but those things can't be helped. The Captain kept us informed and he flew like superman getting us through all that crazy wind coming into Las Vegas. The plane was new and clean, the crew was great. Love that wide aisle...it eliminates that sardine feeling!!"
Cons: "Seats were not comfortable"
Pros: "Short flight and pilot was able to explain delay"
Cons: "Long delay due to many planes in front of us, no offer of water only drinks we have to pay for"
Pros: "Crew friendly and professional"
Cons: "Everything is extra, even water or soda. Seats are narrow so glad im not a heavier person"
Pros: "One hop flight"
Cons: "cramped seating, no wi-fi or on flight entertainment, low class of traveler, noisy older model aircraft,"
Pros: "Flight left early and was at destination 30 minutes earlier!"
Cons: "On the return trip, I had to wait 30 minutes for my luggage."
Pros: "Non-stop flight at a reasonable price"
Cons: "Food choices are very limited"
Pros: "That we made it once we were in the air"
Cons: "The 3 hour delay that should have been announced but we had to get alerts on line not from the airline but Kayak"
Cons: "4 hours late. No explanation. I have flown Allegiant 3 times. Late twice."
Pros: "Airport and onboard crew were nice."
Cons: "It was myself, my wife, and our 18 month old son. The trip was a complete disaster. The first delay was from 12 noon to 7:30 pm because the plane was unavailable. We left the airport and returned at 6 pm for the 7:30 pm departure. The plane was "available." We checked our bags, found our way to the gate, and eventually boarded "ontime." Instead of taking off, however, we sat on board the plane at the gate for 2 hours as work was being done. The work was first called "maintenance," then "a small error code." The captain teased us by saying "folks, just a few more minutes and we should be departing." The crew nourished us with a dixie sized cups of water and Chex mix. Then finally the airline gave up and deplaned everyone. Once deplaned, it was explained to us that they couldn't clear the error code, so they couldn't use that plane. But there was another plane coming from Las Vegas to use so that we could expect a departure around 12 midnight. 12 midnight rolls around. Nothing. 12:30 am. 1 am. Finally, a plane arrives. But then the airline holds us up yet again - turns out we can't depart after all because the arriving airport shuts down at 2 am. Gee, they didn't know that before making us wait another 3 hours??? Now they're offering a refund to anybody who wants one, as well as a hotel for the night and the promise of a flight at 2:30 pm the following day. At this point, many of us are looking up alternative flights to Eugene and even Portland. A $1,000 extra for us. We're not sure whether we can trust Allegiant to have an actual plane ready to go the next day. And we're too tired at that point to even ask why the next flight would be at 2:30 pm rather than first thing in the morning. So finally we line up to get a hotel voucher and find our way to the hotel. It takes over an hour to checkin at the hotel because it's the middle of the night and 150 people just showed up to checkin. We finally get to our room at about 3:30 am. I'm amazed at how well our toddler held up sitting on an airplane for 2 hours, sitting at the airport for about 6 hours, and waiting to fall asleep all night. We eventually made it back to the airport the following afternoon and, praise the lord, made it to our destination. Allegiant - NEVER AGAIN!"
Pros: "After the delay, we were treated to complimentary soft drinks and snack mix. This was after sitting in the plane for over an hour, though."
Cons: "We spent two hours of the delay in the airport and then eventually boarded. However, another problem with the plane developed and we waited for at least an hour more in the incredibly cramped plane. The seats are bearable for a short flight, but they’re hard to endure with multiple delays. The boarding was also disorganized. There were two announcements: one for people who needed extra time to board and another for the final call. Nothing in between."
Pros: "Kids board first and you dont have to worry about seating if u have a young child. Also, the nonstop flight was so relaxing."
Cons: "Not much..."
Pros: "Great direct flight to many destinations smaller airports less wait time"
Cons: "seats are crowded"
Pros: "Ease of getting on and off, direct flight home, free parking in Belleville."
Cons: "seats are ok for 2 hour flight"
Pros: "I chose this flight knowing it was gonna be a little cramped and no snacks. But I loved the price, so I booked it. The unexpected bonus was the crew. They were down to earth and funny."
Pros: "Nonstop on time and as expected"
Pros: "On time and pleasant crew."
Cons: "Old plane,"
Cons: "After the horrendous delays getting to my destination I just bit the bullet and bought new tickets (duplicates) on a different airline to get back home-- rather than risk a repeat experience. Ended up costing an extra $300 but at least I didn't have to spend an entire day in an airport trying to keep my 7 year old from losing his mind."
Pros: "Very efficient service... actually a good experience."
Cons: "The airline nickel and dimes for everything."
Cons: "No wifi"
Cons: "No issues"
Pros: "Very nice flight attendants."
Cons: "45 minute delay my 1st flight and a 2 hour delay on the 2nd. It's become so late so consistently that I don't even bother to arrive early anymore."
Cons: "Two out of three bathrooms out of order"
Pros: "Cost. I felt like I got what I paid for. With big name carriers I'm never quite sure what I'm paying for. Allegiant got me from point A to point B in the same manner. I just didn't get complimentary peanuts. And I'm quite okay with that. Seating, space, cleanliness was the same as other carriers. As long as Allegiant maintains their planes I'll keep flying with them."
Cons: "Everything was satisfactory. I don't have any complaints about this flight."
Pros: "No lay overs"
Pros: "Very clean, great staff, smooth flight, easy boarding. All the things you could expect for a great experience. First time flying with this airline so I didn't know what to expect but it was great!"
Pros: "The flight was smooth and quick once we were in the air..."
Cons: "We waited for another crew from another plane and had to leave almost an hour later than the scheduled flight."
Pros: "Highly recommend"
Pros: "It's a cheap direct flight. Seats don't recline, so if you're tall, you won't have anyone leaning into your knees."
Cons: "The seats are really packed in, and people kept slamming into my elbow as they walked down the aisle. De-planing was a bit chaotic, I don't think many of these people fly regularly, and were having some serious heebie-jeebies at their bags being in an overhead compartment not immediately above their head. So before anyone was mobile or doors were open, there were large pieces of luggage being passed around through really crowded spaces. Chill, people. The baggage carousel at the new terminal was poorly designed, shutting down when people went to pick up their bags. It took awhile to get our bags, and we were scolded by the staff for tripping some sensor. I don't know what universe y'all live in, but in this one, you have to move close to the carousel to lift your bag. So the sensor tripped like three times and people were unhappy."
Pros: "Easy upgrade"
Cons: "E145 don’t have room for carry on. Instead of people having to wait at exit of plane. Tell them well a head like when booking check your bag and make that one free. It goes to the same place right?"
Cons: "There was a delay bc of miscommunication with passengers. We sat in the plane for an hour before we took off. It was annoying"
Pros: "the crew was nice"
Cons: "We had to sit on the tarmac and deplane just to get onto another flight where I no longer had any power to charge my devices"
Pros: "The flight attendant was very nice."
Cons: "The flight was delayed for a few hours, the plane was tiny and uncomfortable."
Pros: "Very friendly crew."
Cons: "This is a small airplane. I would like to see United insist that people check large bags."
Cons: "Flight got cancelled again and again then call customer service but he doesn’t know anything about information. Totally ruined my day"
Cons: "3 hour mechanical delay"
Cons: "I only made it as far as Chicago, and my bag was fairly comprehensively lost as I did so"
Pros: "Got in early and we were stuck on the runway for a bit. Good flight otherwise."
Cons: "Person at ticket counter was rude did not want to wait in us when we was 1st in line. Did not greet and say good morning"
Pros: "AT THE TERMINAL IN PORTLAND THE ATTENDANTS WERE SUPER HELPFUL AS I WAS CONFUSED ABOUT GETTING MY TICKETS."
Cons: "JUST BEFORE BOARDING THOSE OF US PASSENGERS NOT ALREADY BOARDED WERE TOLD WE COULD NOT BRING OUR CARRY ONS WITH US AS THERE WAS NOT ENOUGH SPACE TO STOW THEM OVERHEAD. SO WE WERE TOLD TO SEND THEM DIRECTLY TO OUR FINAL DESTINATION. WHEN I BOARDED THE PLANE I COUNTED 7 OVERHEAD STORAGE BINS ON THE OPPOSITE SIDE TO MY AISLE WHERE I WAS SEATED WERE NOT FILLED AND THERE WERE SEVERAL SUCH BINS ON MY SIDE OF THE AISLE (I DID NOT HAVE TIME TO COUNT THEM BEFORE I SAT DOWN). I ASKED AN ATTENDANT WHY THIS WAS SO GIVEN WE WERE TOLD THE BINS WERE FILLED JUST AS WE BOARDING FROM THE DEPARTURE AREA. SHE WAS POLITE AND SAID SHE WASN'T SURE ABOUT WHO MADE THE ANNOUNCEMENT IN THE TERMINAL BUT THAT IN ANY EVENT MY CARRY ON WOULD ARRIVE SAFE AND SOUND IN VANCOUVER - IT DID BUT WITH MY BOOK FOOD SNACK WHICH i HAD INTENDED TO USE WHILE ON MY WAY TO CHI. AND VAN."
Pros: "First time first class flyer. It was great!"
Cons: "Being separated from my wife in seating when we booked before others that we talked to!"
Pros: "The flight attendants. Especially Meagan and Heather. Amber was a,sweetheart too. I had the same attendants 3 out of 4 of my flights that weekend. So cool. When they realized it was me again they spoiled me rotten. So good I feel like unless I have those 3 as my attendants I won't fly United again"
Cons: "No food options. No free food"
Cons: "Really awful, disorganized and unapologetic."
Pros: "Got through sucurity ar PNR barely in time to make flight."
Cons: "Even though I am a frequent flyer with a Global Access card, I was select for enhanced security check. I paid for the Global Accessmcard especially sofas to avoid this. United said it was a TSA thing while TSA said it was at the prerogative of the airline. Why did this happen? So much for TSA Pre or Global Access."
Pros: "Everything went as planned."
Cons: "Better customer service."
Cons: "The flight was supposed to arrive in Greenville at 6:41 pm, we never arrived until after 11 am."
Pros: "The flight attendant and getting to the location early!"
Cons: "United in general"
Pros: "Usual United Corp mentality Overbook flites change your itinary leave you stranded with no connection spend nite in airport"
Cons: "See above"
Pros: "Arrived early"
Cons: "The plane dropped during decent."
Pros: "Crew was friendly"
Cons: "Small plane. 70 minute delay. No entertainment."
Cons: "Flight was delayed arriving to Greenville and was only informed 10 minutes before boarding in Newark. Flight was delayed another three hours leaving from Greenville. It's as if United books flights on a planned delay and they CANNOT DO THAT. My husband and I go on at least 11 trips a year and I will make sure that I pay extra to go on another airline that is reliable!!"
Cons: "The flight was delayed and rescheduled four times. The two guys working at the counter had no clue what was going on."
Pros: "The flight was ok."
Cons: "It took a long time to hook up to the jetway once we taxied in to EWR. Pilot even commented that he didn't know what the heck she was doing out there."
Pros: "Even though I was on connecting flights and weather sounded like it might interfere, that was not the case. Each flight went smoothly and easily. It was a fantastic travel day."
Pros: "I liked when Delta stepped up and had us booked on one of their flights within seconds, after United abandoned us at their own terminal."
Cons: "Flight delayed 3 times due to maintenance, total of 5 hours. After final arrival time came and went with no plane or even announcement, I had to go back through security to front desk to find a rep and remind United that they had forgotten about us. They handed us off to the Delta counter with no apology (except the "new girl" apologized)"
Pros: "Not a single thing!"
Cons: "Arrived late"
Pros: "See above... United is the worst airline out there!"
Cons: "Kayak did not provide me with confirming email for flight in either direction and I missed my first flight to LA from Portland This is the second time I was not contacted via email from Kayak on flight reservations"
Cons: "it took me three days to get home. the first plane had a mechanical error. the second flight united booked me on was over booked so i didnt get a seat. the third flight they tried to send me on was also over booked. luckily someone volunteered to give up their seat."
Pros: "We stood in line forever to then be told the clerk couldn't ch we ck us in. When we tried the kiosk it didn’t work. Long story short we missed our flight due to their poor organization of the line and crowd."
Cons: "The confusion caused by lack of direction from the staff."
Pros: "They moved me to a seat right behind business class with more leg room I got a text message about the delay with reason and time. the airplane was new."
Cons: "We had a delay because of some other planes"
Pros: "Friendly and polite! Crew."
Cons: "Middle seat. Space too small."
Pros: "Some things about the flight were normal."
Cons: "Our incoming flight was late arriving at Dulles. We bolted from that flight to the gate for our connecting flight to GSP. Two of our party of six made it and got onboard telling staff we were coming. We arrived moments later - moments later! - but were denied access because they said we were a minute late. Our small plane was just outside the door with access door still open and staff going in and out. Next flight was 5 hours later. We asked to speak to a supervisor and that was ignored until we demanded attention. The supervisor came 1.5 hours after we were denied plane access. Customer concern was nonexistant on this day."
Pros: "Couldn't really figure out your Wi-Fi system so I just read a book"
Cons: "It's not really easy to set up your Wi-Fi system through the United app"
Pros: "It use to be, I could put up with the lack of comfort and services because the cost savings made it bearable. But thes days, the basic ticket costs are high and increasing despite ala Carter pricing. The flights are always full and the number of flights are down. Airline profits are at a peak yet very little is flowing back to improve the flying experience."
Cons: "No agent to check in when I arrived at airport. Only at gate. No advance check in or advance seating. Allowed passengers to have more than 2 bags. Flight was late. No help getting to next gate or holding aircraft. Absolutely uncomfortable sitting."
Pros: "That I got a refund, although that should be a given"
Cons: "Had to purchase new flight day of, as I was told of flight cancellation 5 hours before leaving to the airport. I then had to spend $500 on a new flight, and one of the connections refused to let me on the plane. Stil not home."
Pros: "Pleasant crew"
Pros: "made good time."
Cons: "they lost our luggage on the way back,Didn't make it to Portland. But it was brought to our house at 7:45. I think for 1600.00 for tickets you should provide pretzels. That would be great. Thanks"
Cons: "Canceled flight, booked me an impossible connection, put on stayby when I get the tickets months in advance. Offered no vouchers and made me fly out on a diffrent day. Hs aircraft delays on all flights"
Cons: "Never flying United again. On my way to the airport in Portland I got a text from United that my flight to Newark had been cancelled and there was no way to fly me out of Portland to San Diego that day. My sister had to drive me to Boston so I could catch a flight to San Francisco, which took 6.5 hours because it flew over most of Canada for some reason AND had three babies that cried from start to finish. Oh and because I was a late addition, I had a middle seat. The second I turned my phone on after we landed I had another yet another text from United saying that my connection to San Diego had been delayed three hours and wouldn't take off until 11:15 pm."
Cons: "Tried to get assistance at the United desk where my gate was located at and they could not answer any of my questions and would not assist me or many others who had the same issues."
Pros: "The crew was friendly."
Cons: "Boarding 3 times. Had to deplane two times because of maintenance. Sat on tarmac for an hour before deplaning the second time."
Cons: "Payed to upgrade seat was not comfortable and person next to me kept moving onto my side. Flight was 2 hours late so I missed my connection and had a terrible time to find a flight home. United staff was not helpful and kept telling me to go somewhere else for help. No food was served only tiny packet of way too spicy pretzels. Sat on the runway for an hour. Flight crew said 15 min and it was much longer. Crew seemed to be really confused."
Pros: "Polite staff"
Pros: "The crew communicated well to the passengers."
Cons: "I didn't get to Chicago until close to midnight, the flight to MSP was cancelled, and I missed my meeting the next morning. I understand you can't control the weather, but that didn't change the outcome for me."
Pros: "Staff excellent"
Cons: "Passengers space is insanely small, staff work under restrictive conditions"
Cons: "Why does the crew giving the announcement have to either hell into the microphone or why does the speakers so loud it was deafing!"
Airlines flying from Maine to Greenville have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Maine to Greenville
Masks required on board, masks provided on flights from Maine to Greenville
Social distancing seating
Middle seats unavailable to book on flights from Maine to Greenville
Testing for antibodies, testing for symptoms for flights from Maine to Greenville
Waiving of change fees. Search flexible flights from Maine to Greenville