Pros: The car itself was pretty clean, ran great, had everything it was supposed to.
Cons: The staff did not show up to the store till almost 30 minutes past opening time, and I had issues with checking out the car. Had to wait another 15 because the manager wasn't there till 45 minutes after opening, and then had to be asked out of the back to deal with me, even though he had been phoned with the issue and knew we were waiting on him. There were no apologies, nothing. They weren't necessarily rude, but there was no effort to make things better or to acknowledge that somehow with 2 employees and a manager on site, somehow none of the three could be bothered to be there on time. I was over an hour late leaving for my business trip because of this.
Jun 8 2017
Hertz was good - Kayak screwed me with the price
Pros: Hertz did a good job with what they did
Cons: The price that Kayak listed wasn't the final price! That amount was charged to my credit card right away but I had to pay another 25%!!! of that when I returned the car. And not because I returned it late or dirty or damaged. Just because the price on Kayak wasn't the final one. There is only one reason why I book with Kayak and not Hertz and that is the cheaper price. Got screwed on that one....very disappointing
Jan 23 2016
Pros: - Extreme friendliness of staff.
- Ability to change payment method upon return.
Aug 19 2016
If you cancel you lose!
Cons: I had to cancel this reservation 2 days before travel as I was very sick. I was told that the money was NOT refundable. I should have never used this search engine and should have booked directly with Hertz. Never again!!
Feb 20 2017
Pros: The rental office at the airport is conveniently located.
Cons: I was not informed that:
a. I needed to get my own transportation from the Airport to the 518 E North Street office
b. that renting the car from the airport location meant additional expenses
c. Poor soft-skills from the person at the counter.
Mar 3 2017
Car was fine, service was not.
Pros: The car was clean and comfortable. Drop off was easy.
Cons: Pick up was in a dark garage so I didn't notice that the hood wasn't completely latched. I noticed this when I stopped 40 miles away. I am very thankful that it didn't come open on the interstate.
Also, we booked the car at the wrong location in Greenville. I know that is our mistake. However, by changing locations the cost went from $60 to $144. I would expect to pay more at the airport, but not more than twice as much. The lady at the desk was more concerned with some "platinum member" she was working on than the customer in front of her (me). She got aggravated when I asked if there was anything she could do about the price difference. I should have just cancelled it at that point and went elsewhere.
Apr 19 2017
Pros: Kindness and effort to please.
Cons: Didn't have the small car I wanted available, few cars on lot to choose from, gave me two upgrades but I didn't want a big car.
Apr 26 2017
Pros: Renting through Kayak I reserved a car to pick up downtown rather than the airport. I'm pretty sure that I searched using the airport name.
May 2 2017
They don't have a clue
Cons: They wanted to charge me more than double the $237 confirmation for a manager special. Told me that I didn't have a rental. I showed them the confirmation email and they said there was no record,HMMM! After about 45 minutes of arguing I was on my way. The Mgr Special was a Focus that howled loudly at 40 - 70MPH. The howling was too loud to talk without yelling. The seats were stained and it didn't look like it had been cleaned(paper and pebbles in the front seat). Also the fuel system had acceleration issues(it bogged down then kicked in). I will NEVER get a manager's special again.
All in all the guy at the counter was incompetent
May 17 2017
The customer service agents were fantastic and very helpful.
Pros: The best customer service. Such as from Mr Bryce White. Very helpful
Pros: Customer service was excellent!
The price was excellent!
Everyone was really friendly and the process of renting a car/dropping off was easy!
Cons: The car was only half full when I picked up. The driver's side was not vacuumed. The key fob didn't initially work to lock/unlock the door.
These are all things that I'm not picky about. But for constructive criticism, this is what I would share. Overall good!
Nov 9 2017
Pros: The service from the staff was wonderful. The shuttle driver was especially helpful, checking us in and getting us to the terminal quickly when we were running late.
Cons: The office is seriously understaffed. One clerk at the counter was multitasking as well as she could but there could have been more staff to make everything run more smoothly.
Nov 20 2015
Aug 23 2016
Cons: Shuttle to rental location ran late, line at rental was long, the employee's attitude was poor, had to wait fir vehicle to be cleaned inside and out.Computers were down too.
Oct 9 2016
Nickel and dime
Pros: Initial price
Cons: The pre-inspection was so detailed as to include each paint chip on the front bumper; which led me to suspect Dollar would charge me for normal wear and tear such as rock chips encountered during normal driving, a fact confirmed by the management when I asked for clarification.
The vehicle was not close to the vehicle type I selected; this location doesn't even use sedans.
The pre-inspection was so unlike any rental experience I've had in the last 20 years that I cancelled my rental, which led to another painful episode, as the staff was unable to process the refund. A manager processed a refund and emailed it to me a couple hours later.
All in all, this rental experience cost me 2.5 hours when one counts the wait to be picked up from the airport, the wait to pay for the rental, the ridiculous inspection, the failed refund, and the ride back to the airport.
I eventually rented from Budget at the airport for $150 more than the Dollar reservation.
The low rental fee was too good to be true, shame on me for not reading reviews ahead of making a reservation.
Nov 1 2016
Pros: NO problems all was smooth, I just don't give anyone an excellent rating unless they blow my socks off!
Dec 29 2016
Service was well below average; did not have reque
Pros: Gave me an upgraded car (although smaller than what was originally requested) at the same price
Cons: Did not get the type of car requested - ended up with smaller sports car - which would have been nice, but was traveling as family of 5 so barely fit.
Checking out was incredibly frustrating - location was offsite from the airport, took 20 minutes for shuttle to arrive and then another 50 minutes to get the car as they were backed up and for some reason, took 20 minutes per customer to complete a transaction.
Jan 5 2017
Pros: It was a very bad experience
Jan 14 2017
Pros: It was very unpleasant because I needed the car to go to Massachusetts for the Holidays and when I got there I came to find out I could not get the car because ofb where I was going... so with that been said I had to go to Budget and rent a car that was not what I wanted but I had no choice because I needed the car to head out the next day on Friday.
Cons: Counter Rep stated that if I did not purchase the Road-Side assistance (from Thrifty), that Thrifty would not come out and pick upithe rental car if it had a mechanical breakdown (that was not a result of driver error). If that is true, then I will not rent from Thrifty again. If that is false, then Thrifty has a dishonest counter rep that should be reprimanded or fired.
Jan 11 2017
Not at the airport!! Discriminates against debit c
Pros: This place is listed as being at the airport. After looking for 15-20 mins another car rental agent told me I had to call them. They literally come pick you up with a shuttle and drive you 2 miles down the road. I only use debit and with thrifty you have to pay an extra $20 per day for insurance even if you already have insurance just because of debit card. Once I got the car it smelled like someone had used drugs in it. Returned the car the same day and was told I had been refunded but 4 days later and haven't seen refund yet. They use cheap prices to lure you to them and once your there (2 miles from airport) you have no choice but to use them or waste time riding all the way back to the airport.
I never write reviews but this "experience" needed to be reviewed.
On a good note the staff are nice and helpful and realized the policies were bs. They are nice folks so they probably hate working there and having to enforce these ridiculous rules.
Mar 20 2017
Cons: They would not take the online insurance I had paid for online. Said they did not take third party insurance. I did the same think six months prior and they took it just fine even said it was better than theirs.
Mar 27 2017
Pros: Friendly people!
Cons: Changed the cost of rental at checkout, not what was promised and not good.
Mar 29 2017
Cons: Called three times was picked up 1 hour from when we landed when we drop the car off there was no driver to take us to the airport
Apr 5 2017
Cons: Car was damaged. Rented it to me anyway. Charged my corporate CC twice. Will not send me a receipt. Car fuel was on empty. Rented for one day, they said I had it for three, and charged me for three days.
Seriously, this was the worst rental car experience I have ever had. I would rather walk than use them again
Apr 5 2017
Cons: They were severely understaffed and slow. I filled up the gas tank when I returned the car and it only had a half tank of gas when I started , but they refused to give me a gas credit for the half tank even after I asked twice about it.
Your price of $108 ended up $121 after taxes.
Car was fine, service not good at all.
Oct 2 2017
Will use again
Pros: The girl working that morning was on her game for being 6am on Sunday. Very friendly and courteous. Drop off was just as pleasant. I got the managers special and wasn't disappointed
Pros: The Staff in Greenville were very friendly and courteous.
Cons: The car had been used by a smoker and reeked of old cigarette smell. The interior was a little tired and at $95.00 for one days use, it was too expensive.
Mar 25 2016
Good customer service
Pros: The guy in the front desk was very polite and quick.
Cons: I didn't like the economy car it was very uncomfortable for a long drive. (Ford Fiesta) I was going to be late like 30 minutes for the drop off so i called customer service and the total price went from $67 to like $104. Wow shocker really expensive, I could've got another day!!
Apr 27 2016
Short but sweet
Pros: Almost new car.
Cons: Took a while to get the car at budge t.
Jan 12 2017
Car needed work done to it that made my trip harde
Pros: This is reflected through your specific survey topics listed.
Cons: The wiper fluid was not only empty but didn't work when it was filled & with snowy/wet road conditions I had to pull over every few miles to clean my windshield. The "get your oil changed soon" notification was also on when I got my car... yes, the interior of the car was comfortable, but these nags didn't make for smooth sailing... it was disappointing.
Pros: Car had no fuel when I picked it up but the staff refueled it for me and allowed me to return it without filling it back up.
When I noticed the pet hair I called the rental location to advised them and they placed a note in the rental agreement that I would not be responsible.
No hassles upon returning the car despite the 2 snags when I picked it up.
Staff was very courteous.
Cons: - When I went to pick up the car it had no fuel.
- Signs on the counter saying that there will be a $150 fine if the car is found to have pet hair or ashes. after getting home and folding the back seats down to pack the car, pet hair all over the floor.
- car was generally not very clean on the inside (outside was very clean).
Mar 20 2017
It'd be nice if they actually cleaned the car befo
Pros: The car was very comfortable
Cons: The car was only superficially clean. Anything that wasn't easily accessible, like the cup holders and storage compartments was filthy. Also, the car wasn't in great mechanical shape; warning message that it needed an oil change showed up. Also, car appeared to have a questionable fuel injector; acceleration would stutter at times.
Sep 28 2016
Would not rent vehicle
Cons: Policy did not allow me to rent the vehicle bc I was from another state.