10.0 ExcellentMay 2 2022
Very good service both at pick up and drop off. We were an hour or so late of our scheduled drop off time and there were no problems. I would recommend that you make sure to have the contact information for the LOCAL rental dealer in case of time delays or other issues.
10.0 ExcellentOct 14 2021
Everything was great! The staff was very respectful and polite.
7.9 GoodAug 19 2021
The car was great. Very clean and a nicer make and model than I was expecting. Staff were courteous, and check-in and return were both quick and easy. A bit pricier than I'd have liked, but I decided to rent the car fairly late, so I expected that to some extent. I did wish they'd been able to give me a ride home, though, as our actual car is in the shop.
5.9 OkayAug 10 2021
I liked the fact that I was still able to pick up a rental car. The customer service could have been more professional. The price of the rental was $225.00 more than the price I agreed to at the time I made the reservation.
6.0 GoodMay 12 2021
I liked being able to book my rental online.When we arrived to pick up the vehicle, the van that I requested was not available. The van we requested would have had more space for our belongings to fit. The Pathfinder we received was very limited. We also had a price quoted online, and had I not had an issue with it, I would have been charged almost $200 more than I originally agreed to. Even though the pathfinder is a great vehicle, we needed exactly what we requested. Especially since we'd reserved the van at least two to three weeks in advance.
10.0 ExcellentJan 4 2020
Staff was very helpful and have the paperwork and everything done quickly because I was in a rush.Airport parking could have been better for to drop off but it was pretty busy
10.0 ExcellentJul 12 2019
Easy rental process. Polite agent. Clean, comfortable car. I will rent from this agency again !
6.4 GoodSep 13 2018
the return in CLT was fastFirst off, KAYAK sent me the WRONG address to pick up the car from so I had to call another Uber to take me to the correct address and was a huge waste of time. Then the pick up process took way too long. I put in my reservation days before with a pickup time and I expected my car to be already separated and ready to go requiring only my signature on some paperwork. They only started to LOOK for a car for me when I arrived. It took 45 MINUTES to pick up the car. It seems that only a small team works at the AVIS and they were all busy.
2.0 MediocreNov 7 2016
Didn't have promised car or one like it. Price was changed (higher). Insurance sold though kayak was not accepted by rental car company. Huge waste of time and a bigger inconvenience.
10.0 ExcellentOct 30 2016
Wonderful!Car was SO clean- seemed brand new! Very easy to pick up and drop off. Very friendly service!